Thanks Kevin! I follow you on LinkedIn and always appreciate and share your content to help as many people as possible. I’m interviewing for my first help desk position today! 😊 Me, my husband, and my sister watched this during dinner last night to help me feel more confident. The question about helping the user or the CEO was interesting!
Love this!! I really appreciate this Q&A Zoom. Some of these questions i had a hard time with myself not knowing if my answers were the "RIGHT" answer.
@blassgatling8898 he works in a company that's having him do IT Support/Cybersecurity. He's enjoying it. I actually met him in person this year. Nice guy
Heyfa's question about a rude teammate in my opinion can also be thrown at the hiring managers for a new position you're applying for to gauge how they may deal with conflict within the team.
Awesome... The giveaways were great and very useful. I know I am late on this but I'm still watching the videos because its very interesting to watch...
29:29 The C.E.O.'s issue is not a priority. Trading is based on milliseconds and in order for the person to make money for the company, they must be able to access apps and the web.
Me suscribo a tu canal, haces un buen contenido sobre Helpdesk support or 1st line support whatever it called. Keep it going with your channel it is a pleasure to be part of this amazing content that you do. I do not know if you speak Spanish my friend. You look Latino👍
@21:30 I would say, I'd ask for a brief description, and if it's something that could be easily fixed, then I'd fix it, a bigger problem "would need to be ticketed due to documenting purposes."
Hey Kevin A year ago I got hired as an entry level tech. I have the opportunity to apply and interview for Tech II now. Would the interview questions be similar?
@@KevtechITSupport maybe I can show them to you and you can tell me what you think. I feel like I've learned alot but I'm afraid of them asking me something and idk or panic and freeze during the interview.
One thing about the ceo vs regular user is that you're already actively working on the issue with the person on the call. It would be disrespectful to the caller that you help someone who is sending you a message about an issue, regardless of what the actual issue is. At least that is how it was at my Support Desk job.
@ 23:37 I'd say that is the incorrect answer, or partial correct. You should never create a ticket for end user, if it is simple 5 minutes or less no ticket but if it is longer have USER create ticket. Do not allow users to abuse system.
@@KevtechITSupport That is unfortunate they expect special treatment. I work for state gov, but enforce the policy otherwise the new hires will be taken advantage of. I'm in management now so I tell my techs to enforce policy always no matter who, but we work in different areas of IT.
I was asked these many questions in my last interview, can you a video into it : . What is operating system and types of os? 2. 32-bit os vs 64- bit os? 3.Types of user account in windows? 4. Difference between local admin account and Domain admin account? 5. What is defragmentation? 6. What is registry, why do we need, use of it? 7. what is POST and DNS server? 8/ what is .pst and .ost? 9.Why do need pst (backup), when we already have email on the server? 10. I have deleted my ost file, its not there anywhere, how do I recover it? 11. Difference between outlook 2016 and office 365 outlook? 12.How to install a software in user’s computer if the system not available for remote? OR copy a file to another system without remote and user is not available either. 13.What are the steps for installing a web came and how do you fix if in case if any error? 14. A user is unable to open a file, it just shows a temp file, while another user can open the document? 15.what is virtual memory and why do we need VM? 16. A user is not able to login one of the applications in this computer, while others can login into same pc and this user can login into the application in different computer. How to fix this issue? 17.not able to open website in chrome but in IE. 19. What is Virus definition? 20. What is distribution in Outlook?
Doesn't work that way, we have a process for the internship. The internship on jss jobskillshare, I'm just part of it but don't run it. This is all on discord with jss. It's currently closed right now.v
Not sure why you think that. What I saw though was a deeply respectful person who answered the questions professionally, even though it was a mock interview, showed deference to the others though he was familiar with them, and still goofed around a bit when it was appropriate.
Just a quick update for everyone, he works in cyber security.
Thanks Kevin! I follow you on LinkedIn and always appreciate and share your content to help as many people as possible. I’m interviewing for my first help desk position today! 😊 Me, my husband, and my sister watched this during dinner last night to help me feel more confident. The question about helping the user or the CEO was interesting!
this was an awesome performance from James and all of you guys great job
Watched this morning 😊 glad to see that there is an update that James is working in cybersecurity
Poor Steven, having to put up with little Steven in the background. I'd go crazy!!!!
haha.
Love this!! I really appreciate this Q&A Zoom. Some of these questions i had a hard time with myself not knowing if my answers were the "RIGHT" answer.
He did, really well... GO JAMES
@blassgatling8898 he works in a company that's having him do IT Support/Cybersecurity. He's enjoying it. I actually met him in person this year. Nice guy
@KevtechITSupport love it, I might need you and your team to get me to the next level.
Heyfa's question about a rude teammate in my opinion can also be thrown at the hiring managers for a new position you're applying for to gauge how they may deal with conflict within the team.
Yep.
For those of y’all waiting for the first question 12:41
Thnq sooo mch bro
Otherwise Nonsense tymwste would have happened 😂
Awesome... The giveaways were great and very useful. I know I am late on this but I'm still watching the videos because its very interesting to watch...
I like this video and James in the hot seat!! I was in the hot seat in my ccna class while everyone was running away from my teacher!lol
Haha. James ended up working cybersecurity. He's doing big things.
@@KevtechITSupport Nice!!! getting myself ready for future interviews too!
@@KevtechITSupport That’s awesome to hear!! Was this interview prep for a Help Desk position or the Cyber Security position? Just curious.
Helpdesk role
Amazing content if you're passionate and dedicated 🚀
29:29 The C.E.O.'s issue is not a priority.
Trading is based on milliseconds and in order for the person to make money for the company, they must be able to access apps and the web.
Thanks for uploading this video.
Np, hopefully it helps.
good questions!
Thank you!!!! You are amazing!!!!
Me suscribo a tu canal, haces un buen contenido sobre Helpdesk support or 1st line support whatever it called. Keep it going with your channel it is a pleasure to be part of this amazing content that you do. I do not know if you speak Spanish my friend. You look Latino👍
Oh my Jesus Haifa your hired!
Thank you 🙏
Thank you a lot for this. Wondering if the Technical skills mock interview has been uploaded on UA-cam.
I have a playlist with interview questions
@@KevtechITSupport Thank you. I was able to find it.
Very helpful and informative.
Hey Kevin Man I really like your videos I am in process of moving to Europe . You are really nice guy .keep it buddy..
this was very useful, thank you very much
Thank you sir!
Awesome guys.
This is so helpful and thank you so much 🙏🏽
@21:30 I would say, I'd ask for a brief description, and if it's something that could be easily fixed, then I'd fix it, a bigger problem "would need to be ticketed due to documenting purposes."
This is good stuff. Love from Switzerland. I hope I was in the right discord chat because my name was not on the winners list.
Team player and great on interview but then in practice he comes late, treat people bad, lazy. In Europe it is all different game.
OMG Haifa is so cute and an IT ❤️
Haifaa soo cute ❤
Hey Kevin
A year ago I got hired as an entry level tech. I have the opportunity to apply and interview for Tech II now. Would the interview questions be similar?
Yes and no. It depends what's listed in the job requirements. Questions will be based on the job requirements of that company.
@@KevtechITSupport maybe I can show them to you and you can tell me what you think. I feel like I've learned alot but I'm afraid of them asking me something and idk or panic and freeze during the interview.
Just need to practice it or learn it. No worries.
Hi Bree! How did the interview process go for the the tech 2 position ?
One thing about the ceo vs regular user is that you're already actively working on the issue with the person on the call. It would be disrespectful to the caller that you help someone who is sending you a message about an issue, regardless of what the actual issue is. At least that is how it was at my Support Desk job.
@ 23:37 I'd say that is the incorrect answer, or partial correct. You should never create a ticket for end user, if it is simple 5 minutes or less no ticket but if it is longer have USER create ticket. Do not allow users to abuse system.
That why I said it depends in the video. I make tickets for the client because I work with executives. With executives, they never make tickets.
@@KevtechITSupport That is unfortunate they expect special treatment. I work for state gov, but enforce the policy otherwise the new hires will be taken advantage of. I'm in management now so I tell my techs to enforce policy always no matter who, but we work in different areas of IT.
@@n3r0manishere37 working in a hedge fund is like that unfortunately. But that makes sense.
You help the CEO first in the real world, unless the building is on fire (metaphorically).
That really depends on the sla agreement. Every company has their own way of doing things.
💖
I was asked these many questions in my last interview, can you a video into it :
. What is operating system and types of os?
2. 32-bit os vs 64- bit os?
3.Types of user account in windows?
4. Difference between local admin account and Domain admin account?
5. What is defragmentation?
6. What is registry, why do we need, use of it?
7. what is POST and DNS server?
8/ what is .pst and .ost?
9.Why do need pst (backup), when we already have email on the server?
10. I have deleted my ost file, its not there anywhere, how do I recover it?
11. Difference between outlook 2016 and office 365 outlook?
12.How to install a software in user’s computer if the system not available for remote?
OR
copy a file to another system without remote and user is not available either.
13.What are the steps for installing a web came and how do you fix if in case if any error?
14. A user is unable to open a file, it just shows a temp file, while another user can open the document?
15.what is virtual memory and why do we need VM?
16. A user is not able to login one of the applications in this computer, while others can login into same pc and this user can login into the application in different computer. How to fix this issue?
17.not able to open website in chrome but in IE.
19. What is Virus definition?
20. What is distribution in Outlook?
The interviewer asked me these question.
I like these questions, let me see if I can make a video on this.
what was the job tittle for this, seems more Sys Admin than an entry level......
@@KevtechITSupport yes Kevtech pls do make a video on this
@@fatherfigure2766 Yep.
Thumb nail has Haifa looking bored lol 😆 obviously not though 😁
Lol
I missed it worked today 😢
aww.
Did he get hired in the end?
It's practice interview, yes.
@@KevtechITSupport Oh I know, I meant after all this and after the internship. In the real world, did he end up getting an IT job?
@@Ophelia11 he got a job and he's working cyber security now.
You could had done better without the guy in the yellow. He sabotaged the experienced
I spoke to him already. He does things differently now.
Where to find the discord link?
Description of the video. If not, on my UA-cam page.
Hi Kevin, how can I talk with you by phone. I want to do internship. Could you please help me. Thank you
Doesn't work that way, we have a process for the internship. The internship on jss jobskillshare, I'm just part of it but don't run it. This is all on discord with jss. It's currently closed right now.v
12:40
Dang he’s got like no personality lol
Not sure why you think that. What I saw though was a deeply respectful person who answered the questions professionally, even though it was a mock interview, showed deference to the others though he was familiar with them, and still goofed around a bit when it was appropriate.