@@kylethomas3261 There is not, but you can turn up the volume from the device you're listening from or you can purchase a replacement bud here: www.jlabaudio.com/collections/replacement-parts
Is there any way to find a lost earbud? I know where I last had it, but there's no way I'm finding it without it making a noise. It won't connect so I can't blast music or anything.
@@NICH.O0O0O0O0 Unfortunately, we don't have a way to track a lost earbud. We hope it shows up for you. In the chance it doesn't you can purchase a replacement on our site. www.jlabaudio.com/collections/replacement-parts/products/replacement-right-earbud-for-jbuds-air-true-wireless-earbuds
Hey jlab, i just got my earbuds and love them, but when in the background there is a faint buzz that lingers for about 15 seconds after audio is stopped. Is there a way to stop them from doing this? Thanks
I was told to tap 7 times, but 4 times worked like a charm! Great troubleshooting guide, my left earbud is alive again!!! I even heard it cough a couple times before syncing. I appreciate it!
So bummed man. I got this today and I was so hyped and really excited to use it, but my left (yes *left*) is literally non-existent. Whenever I put the buds into pairing mode, the right one flashes blue and white but the left doesn't do anything. I tried the manual reset, but the left one flashed blue four times but didn't turn solid white when the other one was trying to connect. When I connect the buds and go on UA-cam to watch a video, no audio comes out of the left bud. I can't even turn the volume down from the left ear bud! So far regretting this purchase, please help someone :(
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
@@ManuelGomez-rm1rt Its unbelievable how a company can sell a product like this. I have the same problem, over like 60% of people commenting on this video have the same problem. I don’t think I’ve ever purchased a product only to have it not work immediately after unpacking it only to go on the internet and find that more people have the same problem I have then people who don’t.
If you've tried the manual reset and haven't had luck getting your right bud to work please reach out to our support team. They will be able to help you. - Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
I have loved mine, great audio quality, they don’t fall off, they were great until the right one just completely stopped working with its audio last week. I’ve tried cleaning it, resetting it, but I can’t figure it out. The touch commands still work, it charges just fine, and the lights work as expected but there is absolutely no sound. I’ve had these since December last year and they were fine for all that, the left one works perfectly fine. Ugh, anyone have any recommendations?
Ahhh this video saved my life! I was literally having trouble for the longest time to reconnect my earphones. Awhile back I had to replace my right side because puppies lol but it held up for a good bit and the previous reconnecting instructions weren't helping so I just left it. Then recently my puppies finally chewed up the rest of the right side, so I thought I'd give the new replacement a chance again to reconnect with the left side. Stumbled upon this video and it finally worked! I'm content. 😊
Expect me not to buy another one of your earbuds again. I'm tired of only having my right earbud working. You're not getting any more money out of me until you guys can get your shit together and fix the left earbud.
They do work have a couple pares and different kinds you just don’t know how to use them a tip I would give you is going to bestbuy and asking for help
I’ve done everything I could find several times and still no luck on the left ear bud sound issue. I’m pressing and holding them for a couple seconds but I have no clue how to tell if I turned them off or not.
Connect your phone with ur buds and put them in your ear then after hold for 3 seconds on the side that doesn't work the side that does not will say hello and it should work
@@MrsSunshine1984 the 4x clicking thingy works well but you need to do it super fast and you need to remove them both out of the case fast aswell, i tried it about 1h straight.
Hi, I have done everything I can, but my Jlab earbuds keep reconnecting and then disconnecting every single time I try to pair them to my computer. How do I keep them connected?
So how long am I supposed to wait with them outside of the case. I waited a while and the lights did nothing. Do I sit there and watch it day an night until it does something?
hello I have a problem the problem occurred to me that the left earbud is not heard, I followed the steps shown in detail but when pressing 4 times fast nothing happens please help me
Same.Best thing to do is go get some good brand of earbuds.I like jlab till I purchased these.If it were my company I would quit manufacturing them if I could not correct this problem.This is giving your brand a bad name ! These are junk.
Mine worked fine for weeks all of a sudden the right one sound goes on and off at time no sound at all only the left one works. What can i do to fix the problem.
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Hold both for 3 seconds to turn off then take the cushion of the one that's not working the suck and blow the hole🤣 that sounds gay but it worked for me
Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
I've ACTIVELY avoided this video not thinking the reset thing would be here....all this time the answer I was looking for was here lol silly me. FINALLY BOTH EARBUDS WORK LOL
I took mine back and upgraded to the jlab jbuds air in air with the closed case which are superb! got them discounted and they work excellent. These jlab go air are great but they are too much hassle to pair and connect. There is clearly a manufacturing fault in the blue tooth/pairing connectivity with the smart phone. Im still a fan of jlab the sound quality is superb.
I bought these a couple of days ago and it's been none trouble shooting. A new problem every hour of use needing time to find and try a million things. Why can't they just work?
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
My left earbud won't work I can't hear thru it and I been doing what you have to do I press them each four times and the rest of the things u have to do it does pair up I just can't hear anything thru it I don't know if it's broken or something else it would be greatly appreciated if someone would help me thank you.
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
@@JLabAudio Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
Hi Jlab im having an issue with my right ear bud... Its not removing any sound and its just been 2 weeks since i purchased them... I feel distraught after how much i liked them initially... The lights are all working just no sound... Even after troubleshooting no success... At times they suddenly start working but when i place them back in the case and remove them again... Again no sound on the right comes out
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
My earbuds connect for roughly five seconds, then disconnect every time. I’ve tried forgetting, I’ve tried turning Bluetooth on and off. Normally this means the earbuds are worn out, but since I’ve had these for just over a week and have only used them for probably around 12 hours of that, I highly doubt that’s the case here. I’ve never dropped them, they’ve never touched liquid or dirt.
Thanks Clayton!! If you want to head over to our website JLabAudio.com and write a review you will be entered in a sweepstakes to win a $50 gift card from JLab Audio!
When I put my JBuds in the charging case, they turn themselves back on and connect to my phone when I'm not using them. Does anyone know how to stop this?
Hi there, we don't want you to have to deal with this! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3
@@worm5arecool We apologize that you are having these issues and want to make things easiest for you! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Iv had this happen to me and what i found helped is charging the case while the earbuds are in them and they disconnect from my phone. I found this happens when the case itself is on low battery.
I just got a pair and I’m having the same issue I press the button 4 times on the left and it just turns off again, then some other ppl told me to hold it for 15 seconds and still nothin seriously just considering returning them already.
This was super useful I was frustrated my left earbud wouldn’t connect then looked this up. Super useful I can tell I’ll be using this brand more often than others
Didnt work for me either . The left never goes to solid white. It stays flashing 2 white and no where can i find any info about this. This just started all of a sudden after taking them out of their case. Very frustrating to get the same instructions to fix over and over again and it not work nor any further instructions after the "normal" way doesnt work.🙄 It infuriates me that the "normal" way for things never seem to help me nor can i get past those specific non working instructions☹️
Please help, I've done everything and my left earbud refuses to connect with the right one. It flashes white while the right side stays a solid white. And I'm not sure what to do with the other earbud when one is flashing white and blue S.O.S
My right earbud stopped working. Both of them pair and work fine but there is just no sound coming through the right one. I can change the music and set up the eq just fine but sound isn't coming through the right one. I'm looking everywhere for a fix but none of them are working. I've had them for a few months now.
Hi there! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Payton Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Lol. U can use the left bud solo to. I’m not sure how but out of 3 sets 2 of the 3 have been able to do this. But if u do this they don’t pair together. Best Buy has a sale for $29.99. Cheapest I’ve found. I love these
I’m a fan of jlab. They make affordable quality products. I bought a pair for my wife and a pair for myself. This is the third product I’ve purchase from them. Very affordable compared to other options. I’m happy. I will admit the pairing process can be s little confusing. But once you figure it out it’s good to go. Anyone having trouble pairing should do the following. Forget the Bluetooth device. While In the case tap on one earbud four times. Light blinks four times then stays blue. Do the same for the other earbud. Take them out but keep them two inches from each other and find the Bluetooth device. That should do it.
Bro, you are a fugging genius. Have 2 pairs of jLab. One pair wired, one wireless. Got tired of wrestling with wireless, so I bought the wired. However, after literally 20 seconds of trying your way, mine fired right up. Thanks a ton, bro. If I could I'd run you 100 likes, haha...
I've owned these for about 2 years. I love them in the winter time. Hiking, skiing or just doing chores outside these are fantastic because of the noise cancelling and super long battery life. I did remove the rubber rings and they fit much better.
I have had mine for a couple of years, now, and while I love their sound I rarely get more than a couple of hours use from them. I don't use them often, and I always keep them in the charging case...but most of the time when I take them out of the case they tell me I only have "battery medium". 2-to-2.5 hours later, they go dead. I have never, ever gotten anything approaching 24hrs use from them.
Me too. Except mine stay on for 1 hour to the max, and their always at medium even after charging for hours. I don’t understand and came here for help.
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Both of mine have stopped working. Ive done every method and nothing works even when the lights are on and the right way. But something weird does work. When i push them all the way in with force and keep them at a certian angle in my ear i can here wjat im listening to but only alittle bit before it cuts off
Hi Antonio! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
I bought my jlabs executive 2 days ago and i’ve seen every tutorial but none of them are working. The left turns solid white and the right blinks blue and white so that means they’re connected . then they turn solid white , connected. BUT when I try to watch/listen to something with audio they just stop. The light turns off and the earphones just start buffering.
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
I'm now suffering some weird Shorting or whatnot on the jbuds, right bud in this case. A few pops with the palm of my hand on it in my ear fixes it, but when I take it out and put it back, same thing happens again.
Had these ear buds for two days and my left isn't working anymore even after doing the trouble shooting steps never buying a pair again from them again.
Left wont connect to right. The left turns on and it keeps flashing white. The right keeps flashing blue and white. Tried ALL steps to connect, would like some help :)
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@@t or call 1-405-445-7219. Or use this link: @t Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Nothing works my left one just says hello and goodbye. It flashes 2 white. The right one works as supposed. There are no definitive places to go to show you what all these different lights mean. Nowhere can i find what flashing 2 white means or figure out why they wont connect to each other
It’s really funny when a brand youtube channel “hearts” all the comments saying this video helped, thank you, etc. but then ignores the comments saying please help lol
thank you for the easy to follow instructions! I have had these sitting unused for about a month as the quick guide didn't help. But hold both for 3 second and BOOM my bluetooth found them. Problem solved! 🙌
How do you just connect the left earbud, he said only the right, but why can't you connect both separately I did that with cheaper bt earbuds 😬 amazing headphones just keeping these until I can replace since I don't want that just one right earbud
1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white. 2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth. 3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick
@@nachocevallos8055 We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Operation: (Pacific Time) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
JLabAudio - are you saying to press and hold until it flashes white no matter how long ? Cuz mine aren’t flashing white after 15 seconds and even after 30seconds
These headphones sound great and stay in your ears during workouts as long as you arent running/jumping. The chargering is a pain. between the case not charging and the buds not charging in the case. otherwise great for 50$
I've repeatedly placed my jbuds air on the charger and it wont charge. Only one of tiny circles that indicate that the earbuds are charging blinks but the earbuds dont charge at all
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Just read the manual. If it doesn't work, then try again. I was also new to ear buds when I bought this atrocity of a product (No Apple Ear Buds) but I managed to get the set up right, then came the issue of the charger not working and Jlabs was absolutely unwilling to fix that issue.
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
There are 3 versions for this model v1 you power off the ear buds outside of the case then hold the right ear bud for 15+ seconds till it blinks white rinse and repeat for the left bud and wait for them to pair v2 and v3 use 4x and 7x click in the case
My earbuds keep disconnecting when I’m doing anything with them. It’s really annoying honestly. Especially when I’m trying to watch a movie or workout. It’s also a pain when they randomly disconnect on their own. Then takes a huge ass pain to get one to connect. This never happened to me before until recently. 😩
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
When on the phone call, I can hear only on the right side. But I can hear both when listening to music. Is that the correct performance of the headphones?
Y QUE PASA SI SE ME PIERDE UNO, COMO A MI ME PASO? DICEN QUE NO SE CAEN, AMI SE ME CAYERON CUANDO ESTADO HACIENDO FUTING, SE ME CAYO EN UN ARROYO, Y LO PERDI, Y ME QUEDO EL IZQUIERDO SOLAMENTE, QUE PUEDO HACER, PARA SUBIR EL VOLUMEN??
Did not work found a Manuel online that actually told me how to pair the earbuds. you turn bluetooth off and take them out of the case press and hold them to turn them off. then you press the right earbud 15+ seconds until it flashed blue and whit and let go when it flashes white. then you do the same for the left earbud until it is solid white and then you can connect to Bluetooth.
Hey, my Jbuds Epic Air 1st Gen stopped working correctly, the right ear bud dies in under 6 minutes, I constantly reset them back in case and reconnect. I have had them do some wonky things in the past like spontaneously come back to life after charging from the case to my phone made it get kinda hot and it wouldn't charge for a week, no battery indicator light for awhile. Little things served me well before the battery crapped. $100 down the drain.. I tried messaging support 2-3 but they wouldn't give me a straight answer.
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@@t or call 1-405-445-7219. Or use this link: @t Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
For those wondering why there left earbud won't pair, Jlabs is BLATANTLY lying about them being "True Wireless" or just completely changed what consumers thought it meant. Don't expect both buds to pair just because it says that, now we need to demand an actual definition from the scam artist.
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Having trouble with your earbuds? Check out the support guide here: jlab.audio/3iuRLZi
I lost my right earbud. So is there anyway i can turn up the volume with the left earbud?
@@kylethomas3261 There is not, but you can turn up the volume from the device you're listening from or you can purchase a replacement bud here: www.jlabaudio.com/collections/replacement-parts
Is there any way to find a lost earbud? I know where I last had it, but there's no way I'm finding it without it making a noise. It won't connect so I can't blast music or anything.
@@NICH.O0O0O0O0 Unfortunately, we don't have a way to track a lost earbud. We hope it shows up for you. In the chance it doesn't you can purchase a replacement on our site. www.jlabaudio.com/collections/replacement-parts/products/replacement-right-earbud-for-jbuds-air-true-wireless-earbuds
Hey jlab, i just got my earbuds and love them, but when in the background there is a faint buzz that lingers for about 15 seconds after audio is stopped. Is there a way to stop them from doing this? Thanks
boy, my right earbud sure enjoyed this!!
Right. Wtf?
My left bud doesn’t work either!
Dom Stacey I can’t find a way to fix it
@@josephcook7250 Same here. This is the second pair that this happens with
One comment above yours, same thing lol
I am officially done with this brand, I HAVE BEEN DOING WHAT THIS VIDEO SAYS FOR THE LAST 5 HOURS AND NOTHING HAS CHANGED!!!
My left won't flash blue after four taps in the case it only does a slow blue flash when in the case
Yupp
I was told to tap 7 times, but 4 times worked like a charm! Great troubleshooting guide, my left earbud is alive again!!! I even heard it cough a couple times before syncing. I appreciate it!
So bummed man. I got this today and I was so hyped and really excited to use it, but my left (yes *left*) is literally non-existent. Whenever I put the buds into pairing mode, the right one flashes blue and white but the left doesn't do anything. I tried the manual reset, but the left one flashed blue four times but didn't turn solid white when the other one was trying to connect. When I connect the buds and go on UA-cam to watch a video, no audio comes out of the left bud. I can't even turn the volume down from the left ear bud! So far regretting this purchase, please help someone :(
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I have the same problem right now
@@ManuelGomez-rm1rt Its unbelievable how a company can sell a product like this. I have the same problem, over like 60% of people commenting on this video have the same problem. I don’t think I’ve ever purchased a product only to have it not work immediately after unpacking it only to go on the internet and find that more people have the same problem I have then people who don’t.
@@GhostRecon9012 you just gotta press the left one a few times and put bluetooth on and off
Same problem here. Over complicated earbuds. So Unnecessary
Did the exact steps out of this guide for about an hour, I guess my left earbud just bricked itself less than a month after I bought these things
We have a 2 year warranty! Hit us up here and let's look into a warranty replacement! support@jlabaudio.com
Had these 2 years ago and loved then lost them.
Bought them again today...Reunited and it feels so good.
Great video.✌🏾
Love to hear it!
@@JLabAudio I see what u did.
I bought one and I am regretted a lot... it doesn´t work
If you've tried the manual reset and haven't had luck getting your right bud to work please reach out to our support team. They will be able to help you. - Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I have loved mine, great audio quality, they don’t fall off, they were great until the right one just completely stopped working with its audio last week. I’ve tried cleaning it, resetting it, but I can’t figure it out. The touch commands still work, it charges just fine, and the lights work as expected but there is absolutely no sound. I’ve had these since December last year and they were fine for all that, the left one works perfectly fine. Ugh, anyone have any recommendations?
Ahhh this video saved my life! I was literally having trouble for the longest time to reconnect my earphones. Awhile back I had to replace my right side because puppies lol but it held up for a good bit and the previous reconnecting instructions weren't helping so I just left it. Then recently my puppies finally chewed up the rest of the right side, so I thought I'd give the new replacement a chance again to reconnect with the left side. Stumbled upon this video and it finally worked! I'm content. 😊
Expect me not to buy another one of your earbuds again. I'm tired of only having my right earbud working. You're not getting any more money out of me until you guys can get your shit together and fix the left earbud.
Sierra man right I’ve done been on the phone Nd hella shit but no one knows how to fix they own fucking product🙄
They do work have a couple pares and different kinds you just don’t know how to use them a tip I would give you is going to bestbuy and asking for help
I lost the right one. Any suggestions ?
I’ve done everything I could find several times and still no luck on the left ear bud sound issue. I’m pressing and holding them for a couple seconds but I have no clue how to tell if I turned them off or not.
Same did you manage to fix it?
Connect your phone with ur buds and put them in your ear then after hold for 3 seconds on the side that doesn't work the side that does not will say hello and it should work
Me to they are nice earbuds but the left bud problem lowers ot down so much
Nothing is working. The right air bud will not work. Piece of garbage
@@MrsSunshine1984 the 4x clicking thingy works well but you need to do it super fast and you need to remove them both out of the case fast aswell, i tried it about 1h straight.
Hi, I have done everything I can, but my Jlab earbuds keep reconnecting and then disconnecting every single time I try to pair them to my computer. How do I keep them connected?
mine do that too. i dont think they are compatible with macbooks
omg I thought I broke it when the left side wouldn't play audio. you saved my life for a sec. thank you for making this video ❤️❤️
@Adam Marshall its a bot
So how long am I supposed to wait with them outside of the case. I waited a while and the lights did nothing. Do I sit there and watch it day an night until it does something?
These are crap.
hello I have a problem the problem occurred to me that the left earbud is not heard, I followed the steps shown in detail but when pressing 4 times fast nothing happens please help me
Same
Same.Best thing to do is go get some good brand of earbuds.I like jlab till I purchased these.If it were my company I would quit manufacturing them if I could not correct this problem.This is giving your brand a bad name ! These are junk.
Hey! Ihave this problem with my jbuds. I have held the both buttons for 3 seconds and it still wont turn blue.
Mine worked fine for weeks all of a sudden the right one sound goes on and off at time no sound at all only the left one works. What can i do to fix the problem.
Do what it tells you click both in the case 4 times it worked for me
We’d be happy to help. Please reach out to our support team and they’ll help you out.
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link:
jlab.audio/ContactJLab
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Hold both for 3 seconds to turn off then take the cushion of the one that's not working the suck and blow the hole🤣 that sounds gay but it worked for me
Mine worked but then randomly after i turned it off it says its on but it never showes on my phone
SAME
the best and easiest steps to follow fixed my jlab go connectivity issues
Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
Same here. Literally
My left earbud isn't working every time I open the case the Left earbud keeps blinking 4 times even when I don't press 4 times
Oh my goodness!! I know you probably won't see this but thank you so much you helped solve a problem that really scared me!
I've ACTIVELY avoided this video not thinking the reset thing would be here....all this time the answer I was looking for was here lol silly me. FINALLY BOTH EARBUDS WORK LOL
I took mine back and upgraded to the jlab jbuds air in air with the closed case which are superb! got them discounted and they work excellent. These jlab go air are great but they are too much hassle to pair and connect. There is clearly a manufacturing fault in the blue tooth/pairing connectivity with the smart phone. Im still a fan of jlab the sound quality is superb.
JLAB Go's suck!!
I bought these a couple of days ago and it's been none trouble shooting. A new problem every hour of use needing time to find and try a million things. Why can't they just work?
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
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My left earbud won't work I can't hear thru it and I been doing what you have to do I press them each four times and the rest of the things u have to do it does pair up I just can't hear anything thru it I don't know if it's broken or something else it would be greatly appreciated if someone would help me thank you.
I'm the same. Still not working
Same here
To fix this do what he said multiple times and make sure u forget the earbuds Bluetooth aswell
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
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THANK YOU, this saved my life
Of course! Happy to help.
@@JLabAudio my earbud doesnt open even tho Ive holded it for 3 seconda
@@Nobi36 ive got the same problem ive had it for 6 months now and i still havent figured out how to fix it
My ear bud are connected and are functional but no sound comes out of the left ...plsss help
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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@@JLabAudio Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
Bullshit left earbud wont pair
My case won't recharge my shits
@@JLabAudio you sound like a bot-_-
Hi Jlab im having an issue with my right ear bud... Its not removing any sound and its just been 2 weeks since i purchased them... I feel distraught after how much i liked them initially... The lights are all working just no sound... Even after troubleshooting no success... At times they suddenly start working but when i place them back in the case and remove them again... Again no sound on the right comes out
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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My earbuds connect for roughly five seconds, then disconnect every time. I’ve tried forgetting, I’ve tried turning Bluetooth on and off. Normally this means the earbuds are worn out, but since I’ve had these for just over a week and have only used them for probably around 12 hours of that, I highly doubt that’s the case here. I’ve never dropped them, they’ve never touched liquid or dirt.
Mine have fallen into a puddle of water. :D
thank you so much you save my brother's headphones today.
I really trust this brand and think its awesome I have had these for months
Thanks Clayton!!
If you want to head over to our website JLabAudio.com and write a review you will be entered in a sweepstakes to win a $50 gift card from JLab Audio!
These are way better than AirPods. Way to go Jlab, I have my own pair, And Find your go. amazing job jlab.
Love to hear it!
When I put my JBuds in the charging case, they turn themselves back on and connect to my phone when I'm not using them. Does anyone know how to stop this?
It just happens. Does it all the time to me. All I do to prevent this is to put the case right side up.
Hi there, we don't want you to have to deal with this! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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@@worm5arecool We apologize that you are having these issues and want to make things easiest for you! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Iv had this happen to me and what i found helped is charging the case while the earbuds are in them and they disconnect from my phone. I found this happens when the case itself is on low battery.
Darnell U this happens to me too. The only thing I found that helps is just turning off Bluetooth on my phone
YES MAN I LOVE YOU
FOR TWO MONTHS MY LEFT EARBUD DIDN'T WORK LIKE ALL RESPECTS FROM YOU I SUBBED YOU THX MAN APPRECIATE IT
The four clicks saved my life bro I was trying to figure this out for hours
Happy you found it!
I just got a pair and I’m having the same issue I press the button 4 times on the left and it just turns off again, then some other ppl told me to hold it for 15 seconds and still nothin seriously just considering returning them already.
This was super useful I was frustrated my left earbud wouldn’t connect then looked this up. Super useful I can tell I’ll be using this brand more often than others
How did you get it to work? I can’t seem to get it.
@@PCGPSwaqqer same
Didnt work for me either . The left never goes to solid white. It stays flashing 2 white and no where can i find any info about this. This just started all of a sudden after taking them out of their case. Very frustrating to get the same instructions to fix over and over again and it not work nor any further instructions after the "normal" way doesnt work.🙄 It infuriates me that the "normal" way for things never seem to help me nor can i get past those specific non working instructions☹️
@@krisg6258 did you ever manage to get it to work?
Please help, I've done everything and my left earbud refuses to connect with the right one. It flashes white while the right side stays a solid white. And I'm not sure what to do with the other earbud when one is flashing white and blue S.O.S
Awesome that's all I needed thank you on the pushing both buttons
My right earbud stopped working. Both of them pair and work fine but there is just no sound coming through the right one. I can change the music and set up the eq just fine but sound isn't coming through the right one. I'm looking everywhere for a fix but none of them are working. I've had them for a few months now.
Nothing works :(
Hi there! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Payton
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Lol. U can use the left bud solo to. I’m not sure how but out of 3 sets 2 of the 3 have been able to do this. But if u do this they don’t pair together. Best Buy has a sale for $29.99. Cheapest I’ve found. I love these
I just bought them and got them shipped over. Trying it right now lol.
wow after 2 months i finally got audio back in my left earbud thats alot it worked
mines not working how
I’m a fan of jlab. They make affordable quality products. I bought a pair for my wife and a pair for myself. This is the third product I’ve purchase from them. Very affordable compared to other options. I’m happy.
I will admit the pairing process can be s little confusing. But once you figure it out it’s good to go.
Anyone having trouble pairing should do the following.
Forget the Bluetooth device.
While In the case tap on one earbud four times. Light blinks four times then stays blue. Do the same for the other earbud.
Take them out but keep them two inches from each other and find the Bluetooth device.
That should do it.
Bro, you are a fugging genius. Have 2 pairs of jLab. One pair wired, one wireless. Got tired of wrestling with wireless, so I bought the wired. However, after literally 20 seconds of trying your way, mine fired right up. Thanks a ton, bro. If I could I'd run you 100 likes, haha...
Mine won’t light up at all got them 2 days ago
I've owned these for about 2 years. I love them in the winter time. Hiking, skiing or just doing chores outside these are fantastic because of the noise cancelling and super long battery life. I did remove the rubber rings and they fit much better.
I have had mine for a couple of years, now, and while I love their sound I rarely get more than a couple of hours use from them. I don't use them often, and I always keep them in the charging case...but most of the time when I take them out of the case they tell me I only have "battery medium". 2-to-2.5 hours later, they go dead. I have never, ever gotten anything approaching 24hrs use from them.
Me too. Except mine stay on for 1 hour to the max, and their always at medium even after charging for hours. I don’t understand and came here for help.
@@idobeepuns9680 You bought cheap ass air pod knock offs bro, what else did you expect?
@@realWARPIG they were like 100 dollars CAD, and I didn’t buy them, they were a gift.
@@realWARPIG air pods are cheap overpriced POS wtf are you talking about.
I like um 😁Mine are working fine, the sound is awesome. These are my first pair of earbuds. Not having to pick up my phone in the car. 😬
When I did yue 4 clicks nothing happened they just stayed solid blue while in the case what do I do?
Same
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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No help. Left still doesn't work. So frustrating.
Both of mine have stopped working. Ive done every method and nothing works even when the lights are on and the right way.
But something weird does work. When i push them all the way in with force and keep them at a certian angle in my ear i can here wjat im listening to but only alittle bit before it cuts off
Hi Antonio! Let’s have you reach out to our support team. They will kindly and quickly find a solution for the problem. 😊 - Madison
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Operation: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Why my right earbud, in like every 10 seconds it keeps saying earbuds joined... It's so annoying!
Watching while using JLab, also using this for about one year
1:38 was my problem. This help me fix it. Thanks 😃
You just helped me with my bud love you so much ❤
I bought my jlabs executive 2 days ago and i’ve seen every tutorial but none of them are working.
The left turns solid white and the right blinks blue and white so that means they’re connected . then they turn solid white , connected. BUT when I try to watch/listen to something with audio they just stop. The light turns off and the earphones just start buffering.
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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Mine too
I'm now suffering some weird Shorting or whatnot on the jbuds, right bud in this case.
A few pops with the palm of my hand on it in my ear fixes it, but when I take it out and put it back, same thing happens again.
Same thing
What if I lost the right earbud
Ummm urrrrrr
What buttons mine are just solid
Had these ear buds for two days and my left isn't working anymore even after doing the trouble shooting steps never buying a pair again from them again.
This worked my left bud did not work but does now, thanks.
Left wont connect to right. The left turns on and it keeps flashing white. The right keeps flashing blue and white. Tried ALL steps to connect, would like some help :)
I need help too
Ditto 🤦🏿♂️
Same
We’d be happy to help. Please reach out to our support team and they’ll help you out.
Email support@@t or call 1-405-445-7219. Or use this link:
@t
Hours of Op: (PT)
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my right earbud will blink blue a few times while in the charging case and will not charge and when taken out of case does not work at all
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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Friday 9-2
Oh my gosh! Thank you so much for the 4 clicks! Let’s goooo!
WOOHOOO!
Nothing works my left one just says hello and goodbye. It flashes 2 white. The right one works as supposed. There are no definitive places to go to show you what all these different lights mean. Nowhere can i find what flashing 2 white means or figure out why they wont connect to each other
Same
Please contact our support team at support@jlabaudio.com
Thank you so much.. I was unbelievably pissed off when i thought these things were 30% as loud as the cheapies i just upgraded from. Thanks!
It’s really funny when a brand youtube channel “hearts” all the comments saying this video helped, thank you, etc. but then ignores the comments saying please help lol
If you need help you can use this form or hit us up on social media ;) www.jlab.com/pages/warranty
Thank you so much! This fixed an issue that had been going on for months.
How? You bought something and couldn't use it for months?
@@LoneWolf-wu6yn I could only use one earbud and I was too lazy to do anything about it.
thank you for the easy to follow instructions! I have had these sitting unused for about a month as the quick guide didn't help. But hold both for 3 second and BOOM my bluetooth found them. Problem solved! 🙌
So did you have to have the Bluetooth on first for them to light up while holding them cause I’ve been holding them and they won’t even light up
1:39 helped me sooo much!! Thanks :D
How do you just connect the left earbud, he said only the right, but why can't you connect both separately I did that with cheaper bt earbuds 😬 amazing headphones just keeping these until I can replace since I don't want that just one right earbud
Hi there, unfortunately, you can only use the right earbud by itself. Stay tuned for changes in 2020!
Left side still not working after following the steps. Earbuds not even a year old.
1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white.
2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.
3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick
@@JLabAudio after 4 tries still not working, what can I do???
@@nachocevallos8055 We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Operation: (Pacific Time)
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JLabAudio - are you saying to press and hold until it flashes white no matter how long ? Cuz mine aren’t flashing white after 15 seconds and even after 30seconds
Just got one less than a month, now the left buds has no sound. Already followed the procedure no avail
Thank you for adding the troubleshooting for when I couldn't initially connect.
These headphones sound great and stay in your ears during workouts as long as you arent running/jumping. The chargering is a pain. between the case not charging and the buds not charging in the case. otherwise great for 50$
Make sure you are using a 5V 1A charger!
SADLY THEY DONT EVEN TURN ON WITHOUT BUTTONS
I've repeatedly placed my jbuds air on the charger and it wont charge. Only one of tiny circles that indicate that the earbuds are charging blinks but the earbuds dont charge at all
Same
@@AntLi0n have u tried anything to get them to work?
@@LuisMartinez-gm3jy yes I just got them to work I had the buds in the wrong ports I switched them around and they're already 50% after a few minutes
@@AntLi0n so glad this was resolved! Feel free to reach out to us with any questions or concerns :)
My right one doesn't work i need help
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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I can’t get the right one to charge or turn on it won’t let me reset it
I tried this and it didn't work for me😭
Just read the manual. If it doesn't work, then try again. I was also new to ear buds when I bought this atrocity of a product (No Apple Ear Buds) but I managed to get the set up right, then came the issue of the charger not working and Jlabs was absolutely unwilling to fix that issue.
Just bought my Go Air two days ago in Bangkok duty free shop and now I can not charge the battery???
Only my left is working for some reason
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
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I have a question I have two different colors if I lose one of them is there a way I can sink them together?
I’m just gonna return these and get AirPods.
Good choice
There are 3 versions for this model v1 you power off the ear buds outside of the case then hold the right ear bud for 15+ seconds till it blinks white rinse and repeat for the left bud and wait for them to pair v2 and v3 use 4x and 7x click in the case
My earbuds keep disconnecting when I’m doing anything with them.
It’s really annoying honestly. Especially when I’m trying to watch a movie or workout.
It’s also a pain when they randomly disconnect on their own. Then takes a huge ass pain to get one to connect.
This never happened to me before until recently.
😩
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
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When on the phone call, I can hear only on the right side. But I can hear both when listening to music. Is that the correct performance of the headphones?
Yes, in the true wireless models that don't have Dul Connect when on a phone call the sound will come out of the right earbud.
Im pretty annoyed with not being able to ONLY use the left ear bud but other than that i use mine alllllll the time haha
@Brayman85 IT WORKED THANK YOU SO MUCH
@Brayman85 didn't work for me
Brayman85 Thank you so much man. I’ve been going all day trying to figure this out. You’re a life saver
Thank so much I needed that my left wasn't working and this video saved me
now they're even more broken lol
Y QUE PASA SI SE ME PIERDE UNO, COMO A MI ME PASO? DICEN QUE NO SE CAEN, AMI SE ME CAYERON CUANDO ESTADO HACIENDO FUTING, SE ME CAYO EN UN ARROYO, Y LO PERDI, Y ME QUEDO EL IZQUIERDO SOLAMENTE, QUE PUEDO HACER, PARA SUBIR EL VOLUMEN??
This helped with every thing thank you so much
Did not work found a Manuel online that actually told me how to pair the earbuds. you turn bluetooth off and take them out of the case press and hold them to turn them off. then you press the right earbud 15+ seconds until it flashed blue and whit and let go when it flashes white. then you do the same for the left earbud until it is solid white and then you can connect to Bluetooth.
omg you’re literally the greatest!!
the rubber part that presses it on came out ? it’s such a pain to try and insert it back in
YESSSSSSS IT WORKED!!!!! I LOVVVEEEEEE YOU!!!!! :)
Ugh..the left side still not working 😕
Hey, my Jbuds Epic Air 1st Gen stopped working correctly, the right ear bud dies in under 6 minutes, I constantly reset them back in case and reconnect.
I have had them do some wonky things in the past like spontaneously come back to life after charging from the case to my phone made it get kinda hot and it wouldn't charge for a week, no battery indicator light for awhile. Little things served me well before the battery crapped. $100 down the drain.. I tried messaging support 2-3 but they wouldn't give me a straight answer.
How long did you have them before crappage, and don't they have a 2 year warranty?
@@teddydavid2816 I bought them online from a different party, I had them for a year and some. I'll have to check.
We’d be happy to help. Please reach out to our support team and they’ll help you out.
Email support@@t or call 1-405-445-7219. Or use this link:
@t
Hours of Op: (PT)
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Mine is 7taps,wait for 10 seconds in the charging case, take them out and wait for one to blink blue and white and the other one solid white✌️
I tried your method and it worked!!! Left earbud is still in and out but this got them to both connect at the same time.
Literally wanna make sweet love to you thank you so much bruh
Can I use the adapter that comes with my iPhone 11
Do they have to be completely charged to fix troubleshooting
Having a full charge is always recommended!
@@JLabAudio Thank you so much for responding! 💕
I don't know why but the left one will only work if the right one is out. As soon as I put the right one in the charging case it disconnects.
We’d be happy to help. Please reach out to our support team and they’ll help you out.
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link:
jlab.audio/ContactJLab
Hours of Op: (PT)
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That’s intentional. The right earbud is the master earbud, so if you want to use one, place the left in the case
For those wondering why there left earbud won't pair, Jlabs is BLATANTLY lying about them being "True Wireless" or just completely changed what consumers thought it meant. Don't expect both buds to pair just because it says that, now we need to demand an actual definition from the scam artist.
Works for me