I am using the blue cushion that came with my. J lab ear buds they fit in my ears better with the blue cushions if they have the black cushions on my j lab ear buds they fall out of my ears I got my j lab ears buds to work on my apple I pad but having trouble connecting them on to my Bluetooth MP3 player I have so I don,t know why it doesn't,t work on my Bluetooth MP3 player my dad said the j lab ear buds should be backwards compatible with Bluetooth 4 so I,m confused.
So far I just bought these a couple hours back and they have not worked a single second. I've charged them since then and once they are out of the box they don't even light up or blink. But in the box they blink some but no where near connecting to my phone. I'm aggravated for buying this after having a bad first experience with ever buying a jlab ear bud. I'll be sticking with Beats from now on
Just bought a pair and these earbuds are lifeless. Brand new & fully charged... No blinking, no pairing, no reset... lifeless. Can't even get a light on. Just like you said, never worked right out the box. Returning these and will not return to JLab
Same thing happened to me, just bought them came home to do the setup, no lights on the earbuds at all no blue light no white light I thought maybe they need to be charged let them charge for a while and still nothing..returning them for sure
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
@@JLabAudio just bought mine at best buy. From the extended warranty from the previous air version and I can't even get these to go in pairing mode like this video says.
@@SheedChooseMe Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I'm having trouble with my left bud for several months already. I tried to fix it as you explained here, but it didn´t work out. I don't know what else to do. Please help me!
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I set up these earbuds for my dad just now. These are the easiest bluetooth earbuds I've ever set up. I only came to this video because I wanted to make sure that they turned off when putting them into the case lol Edit: Oh, and thanks for having "How to turn off" in the description! The UA-cam guy for Jlab is doing A+ quality work!
@@CharlesLavallee Sorry to disappoint you, but my comment and experience are genuine. I've used many blue tooth ear buds, and these really were the easiest to setup. (I don't think a bot would respond like this...)
@@baconious1380 So my Galaxy Buds+ are the only ear buds that paired easier. Also, the UA-cam guy did a great job with organizing the video with letting people know where to skip to for what they're looking for. Lastly, as Jar-Jar would say, "how rude!"
THANK YOU SO MUCH!! I was gifted these but the left didn’t work and my friend said she thought they were fixable and thanks to this video I now have nicely working headphones!!
THIS video Tutorial narration, visual step by step, and quick link time lines are PERFECTLY COMBINED! HATS OFF to the Engineers, behind the scenes for this Top Shelf-Quality Video Reference/Tutorial! 👍⚡💪🏾
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Wish I would of read this before I bought mine yesterday. Almost 50 dollars down the drain and I can't return because I didn't keep the box or recite. I made a big error in judgement I should of stayed with skull candy. That was a expensive lesson. Neither ear pod will turn on brand new out of the box.
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I thought these were shit because they didn't appear to connect right away. I popped them back in the case, and then I saw them appear on my phone. I felt so disappointed, but then they worked. The bass is great, sound is clear, and the battery life is awesome. This is going to be epic for the gym.
Had them for like 2 years, only minor complain was that if I wanted to only use one it has to be the right one, aside from that this are worth the money.
1:43: the light will blink blue four times and then stay solid blue (that part works only for the right earbud, not the left) 1:54: repeat with the other earbud, quickly tapping four times. The light will blink blue four times (true) then turn solid bluer (FALSE). Then no steps after that work. Also, the left earbud is completely unresponsive (no lights or anything) as soon as it's out of the case.
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
My brand new Jlab, Once I open the charging box of my jlab, the right ear will blink 4 times blue itself, the left one will keeps on blue light. I take both out and press and hold 3sec. They didn't connect. I try the reconnect method from meun, they didn't works too
JLabAudio 1 month ago Hey Paul, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
@Raymond Rivera Hi there, if you're having a similar problem and the troubleshooting didn't work, let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
I can’t use the left earbud without using the right one with it, is there a reason for this? My right ear has bad hearing so I use my left for music more often
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I did the same. Charged yesterday haven’t be able to use them at all, my phone doesn’t find them to pair & the sensor must not work because when I hold down nothing happens they don’t turn on. Let me know how yours are after charging.
My left one won’t work. I can still use the touch senser, but no sound will play. I’ve tried doing the four tap reset, but the lights don’t blink like they’re supposed to
Same here! Just bought them from Best Buy and the only thing they will do is take back the one I bought and give me another pair. I just want the right one to work! I haven’t charged them ever so I might try that and see what happens.
@@JuliasCesar I never got mine to work lol my sister got a pair the same day no problem lol im starting to think there something wrong with my phone because around the same time I couldn’t connect to any WiFi
@@sithlordbeerus503 same! I was using an older iPhone but found resetting the Bluetooth settings on the phone got em to work! Now I can’t hear my upstairs neighbour banging my ceiling during the day! So far I’d say these headphones are 9/10!
@@JuliasCesar it didn’t work for me lol I give them a 1/10 because I got one too work lol I wish I can just get another pair but I lost the receipt when I got them and I do t want to pay again if it’s my phone and not the headphones lol
Hey there, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
@@eh503 1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white. 2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth. 3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick.
This actually happened to both of mine. Almost got a new pair until I accidentally ripped out the screen trying to clean it and bingo music blasting. My screens where so clogged with earwax (hardly noticeable i might add) that's all it was. They didn't even look that dirty but I guess they're so small you don't really notice it. Now I just periodically clean them out with a qtip after using
This video was perfect got left one working again I heard it working just was wonder why not at the same time. But thanks to this video I learned how to watch for the lights. Thank youv
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I've try resetting the earbuds to eachother with no luck. I get the lights to blink each on and they match of out of the case. However I can't hear anything out the left one after doing this. I am going to try and charge them and see if that would make a difference. They are both have enough of a charge to work.
astounded by the number of people experiencing the same problems with these headphones. A waste of your time and money if you're unlucky enough to get a faulty pair. Would avoid getting these at all costs in favor of an alternative
Music Credits: "Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License creativecommons.org/licenses/by/4.0/
Thank you SOOOOOO MUCH my earbuds would act like if you were talking on the phone and when you told me to tap 4 times in case it worked so thank you sooo much
Same thing is happening to mine, I have tried to pair them together again but so far I couldn't. The right one the light just keeps flashing rapidly white/blue even after I turn it back on it never turns a solid white. The left one just says good bye and after it turns off and I press it for 15 seconds it slowly flashes white.
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Correct, the Left earbud is connected to the Right whereas the Right earbud is connected to the device so in order to use the Left earbud you will also need to use the right. If you would like to use the Left earbud independently then you will need a pair of earbuds with Dual Connect. -Haley
Got the new one a day ago worked fine the first day but now there’s no audio in the left? I tried the troubleshooting tap 4 times on each method but the left one just won’t work
At this point can I get a discount or refund just something to say my 110 dollar investment to listen to music worked out cause at this point I’m just very frustrated with the product
@@mantistobagan4774 Hi! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
These are not equipped with dual connect so you can not use the Left bud without the Right however you can use the Right independently as this is the one connected to your device. -Haley
Unfortunately, this model does not have dual connect function, therefore, you can't use both independently but you can use the Right without the Left -Haley
I have this issue where the right earbud works fine, but once I take out the left earbud, the audio starts to cutt off the way it does when the two earbuds are far away from each other. When I leave the left earbud idle, the right one is in the case, it flashes twice every few seconds. This is the second time that this has happened and it’s fairly annoying. Edit: basically if I move the earbuds more than 2 inches from each other, they start to cut off and disconnect.
Hi there, We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
.. i need help.. i took the ear buds out of the case, touched for 3 seconds.. the left you just blinks white as soon as i take it out of the case and the right one doesn't even turn on.. the 3 white lights dont blink and when i place the earbuds inside the case the left earbud stays off and the right one blinks blue every now and then.. i cant pair them nor can i find them in my bluetooth.. h e l p
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Ok so like, I just got mine But when I took the stickers off I put them in the charger case again cuz I had to do something. I come back 10 minutes later, both earbuds are on but the left side flashes white every 2-5 seconds and the right side blinks blue 4 times every 10 seconds. Did I do something I shouldn't have?
I've been having an issue pairing these, I've followed the video step by step and it still won't connect. Currently tapping the 4 times on both in the case does the blink blue then solid, ok. Take them out, both blink white then the right one, the light is completely off and the left continues to blink white. Do you know of any way to fix that?
I for the life of me cannot get the left earbud to connect. When I put it in the case, the blue LED’s only indicate that the right one is charging and not the left. I think I have a faulty pair. I’ve tried the troubleshoot many times over and it does not work.
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Left one doesnt work unless I have the right one right next to it... about 2 inches. The right one skips or "stutters" I've tried everything to fix this.... HELP!
Hi Kenneth. Hm, that's definitely an unusual error!Let's try to reconnect them. 1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white. 2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth. 3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick.
Are these supposed to be charged together at the same time? Or can I charge each earpiece separately. When I put them both in only one side of the case indicates the blue charging light
Hi there! We’d be happy to help. Please reach out to our support team and they’ll help get this situated. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Pls let me know if these pair is Multi-point Supported??? im not able to find solution for this.. basically i want to connect this with 2 devices at a time.
Hi , my jlabs air exectice right ear buds touch sensor not working . what i do for resolve this issue ?? please help i try clicl 4 time but light not blinking and no volume key work not any thing about right ear..
What if the left one never stops blinking and doesn't go solid white? and it doesn't seem like the button works on the right one, cause it doesn't blink blue after tapping it.
Hey I don’t know what happened when I got these they worked for a bit then the right touch sensor wasn’t working but after a few days it started working ever sense
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Hi there, I am not quite certain but my support team will be able to help. Let’s have you reach out to them. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
what ist "Be Aware Audio passes through surrounding noise (turn on/off)"? is it Active noise cancelling or any other special? how are the audiodelay time? which chip installed? in US you promote with 69$ why it cost in europe 89€?
I have the same ones had them for a while now and love them but just recently today and yesterday the the music I listen to will go too low to high why is that is it something in my settings in my phone or with the headphones
Hey Paul, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
Our earbuds will activate whichever smart assistant is the default of the device. You may be able to use the app IFTTT to find a way to trigger Alexa. Hope this helps!
Hey Michael, very sorry about this! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3
This is the worst brand ever. The stupid things don't even pair to my phone. I am never buying jbuds every again and I will never recommend them ever again. Absolutely trash company and brand.
Jlab, I hope that you can see this. I bought the Jbud Air Executives and for some reason, they only stop charging at 20%. It's very annoying. Please inform me on how to fix it.
My left ear bud doesn’t make sound. I followed the directions in video but the light on the left right blinks blue and the left blinks white. Doesn’t turn solid on either. Is this set broken?
Hey Cindy, if you followed the troubleshooting instructions and they're still not working please reach out to our customer support team for help. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
Hi Michael, very sorry to hear this! Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
I’ve officially watched every video, tutorial & read every article. All the steps work, the buttons work on the left ear bud & still no sound. What do I do :(((((
Having trouble with your earbuds? Check out our support guide here: jlab.audio/346bTNN
I am using the blue cushion that came with my. J lab ear buds they fit in my ears better with the blue cushions if they have the black cushions on my j lab ear buds they fall out of my ears I got my j lab ears buds to work on my apple I pad but having trouble connecting them on to my Bluetooth MP3 player I have so I don,t know why it doesn't,t work on my Bluetooth MP3 player my dad said the j lab ear buds should be backwards compatible with Bluetooth 4 so I,m confused.
How do I charge the case without a usb port?? The cord that comes off the case doesn't connect to anything I know of.
@@timcole2373 did you try charging the air buds on a laptop that it what i do to charge my Jjab ear buds.
I just bought mine, abd when I tap the left one 4 times it blinks blue 4 times, and then the light shutd off, but the right one is fine
My left device won't turn solid blue after four clicks to sync them any suggestions
So far I just bought these a couple hours back and they have not worked a single second. I've charged them since then and once they are out of the box they don't even light up or blink. But in the box they blink some but no where near connecting to my phone. I'm aggravated for buying this after having a bad first experience with ever buying a jlab ear bud. I'll be sticking with Beats from now on
Just bought a pair and these earbuds are lifeless. Brand new & fully charged... No blinking, no pairing, no reset... lifeless. Can't even get a light on. Just like you said, never worked right out the box. Returning these and will not return to JLab
Same thing happened to me, just bought them came home to do the setup, no lights on the earbuds at all no blue light no white light I thought maybe they need to be charged let them charge for a while and still nothing..returning them for sure
Saaaaaaame
@@joeg2588u ever get them to work I need help.
@@StagedWorld-eb5rou ever get them to work I need help
DUDE THANK YOU SO MUCH. MY LEFT EARBUD WASN'T WORKING FOR A LONG TIME AND YOU'RE THE ONLY CHANNEL I COULD FIND THAT COULD HELP 🙏🙏
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I just got these, works great I watched a full movie without charging flawlessly no issues
So great to hear! Enjoy and welcome to #teamJLab :)
@@JLabAudio
#TeamJLabAudio all the way!
@@JLabAudio just bought mine at best buy. From the extended warranty from the previous air version and I can't even get these to go in pairing mode like this video says.
I just bought these and they are not fucking turning on. This is dumb
@@SheedChooseMe Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
This video is underrated I had to like this video because it helped me so much with reconnecting the earbuds together
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I'm having trouble with my left bud for several months already. I tried to fix it as you explained here, but it didn´t work out. I don't know what else to do. Please help me!
same here best thing one day after replacement... idk why its like they dont sync...
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
@@ericinMN1970 this same this is happening to me did you find a solution?
@@darkvas9027 No and I received no responses from the manufacturer's customer support. I ended up returning them for a refund.
me too same right not working
I set up these earbuds for my dad just now. These are the easiest bluetooth earbuds I've ever set up. I only came to this video because I wanted to make sure that they turned off when putting them into the case lol
Edit: Oh, and thanks for having "How to turn off" in the description! The UA-cam guy for Jlab is doing A+ quality work!
Fake
@@CharlesLavallee Sorry to disappoint you, but my comment and experience are genuine. I've used many blue tooth ear buds, and these really were the easiest to setup.
(I don't think a bot would respond like this...)
@@macallen834 not a bot. But someone writing fake comments/reviews for trash
@@baconious1380 So my Galaxy Buds+ are the only ear buds that paired easier. Also, the UA-cam guy did a great job with organizing the video with letting people know where to skip to for what they're looking for.
Lastly, as Jar-Jar would say, "how rude!"
THANK YOU SO MUCH!!
I was gifted these but the left didn’t work and my friend said she thought they were fixable and thanks to this video I now have nicely working headphones!!
I have the same problem but I didnt found a way to fix it yet Im crying
@@i_xdx8102 same for me, the left doesn´t dont turn any light when theyre out, what did you do different?
@@alejandrodetwitch5222 idk, I went to the Store, gave them back and got now ones...they worked so I guess something was wrong with the first ones
I love all the earbuds JLab makes. I hope they can come up w a rewind feature soon.
THIS video Tutorial narration, visual step by step, and quick link time lines are PERFECTLY COMBINED!
HATS OFF to the Engineers, behind the scenes for this Top Shelf-Quality Video Reference/Tutorial! 👍⚡💪🏾
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Wish I would of read this before I bought mine yesterday. Almost 50 dollars down the drain and I can't return because I didn't keep the box or recite. I made a big error in judgement I should of stayed with skull candy. That was a expensive lesson. Neither ear pod will turn on brand new out of the box.
THANK YOU!!! MY LEFT SUDE WOULDNT WORK AND WHEN I HEARD THEY WERE WATER RESISTANT I PANICKED AND THEN WATCHED THIS, THANK YOUUU
IKR
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Haha yall so this was a year ago, now my left won't connect to the right and some of the functions randomly work
Replaced my dying AirPods with these (was on my 3rd pair) couldn’t be happier
🙌🙌
Thank god I though the my left bud was broken thank y’all for helping me with my problem
How mine flashes white I'm confusef
My left one still isn't working
@@trippietops1544 i got that problem as well
I bought these a few months back. I leave them in the case but they only charge to medium. Please help!
I thought these were shit because they didn't appear to connect right away. I popped them back in the case, and then I saw them appear on my phone. I felt so disappointed, but then they worked. The bass is great, sound is clear, and the battery life is awesome. This is going to be epic for the gym.
I just bought a pair and cant even get past the holding both sensors to turn them on. Theyre charged and everything
I have Jlab air excutives and they sound like angels
Had them for like 2 years, only minor complain was that if I wanted to only use one it has to be the right one, aside from that this are worth the money.
Awesome - use the BLUE ear buds!
What’s the difference?
1:43: the light will blink blue four times and then stay solid blue (that part works only for the right earbud, not the left)
1:54: repeat with the other earbud, quickly tapping four times. The light will blink blue four times (true) then turn solid bluer (FALSE).
Then no steps after that work. Also, the left earbud is completely unresponsive (no lights or anything) as soon as it's out of the case.
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Yeah mine doesnt turn on It wont let me pair they suck
My brand new Jlab, Once I open the charging box of my jlab, the right ear will blink 4 times blue itself, the left one will keeps on blue light. I take both out and press and hold 3sec. They didn't connect.
I try the reconnect method from meun, they didn't works too
JLabAudio
1 month ago
Hey Paul, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
@Raymond Rivera Hi there, if you're having a similar problem and the troubleshooting didn't work, let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Exact same problem for me
@Raymond Rivera i had a pair that worked great until someone stole them, now im having this issue lmai=o
I returned these 5 times and finally got a good pair they are really good but save your guys time and just get another brand
My left earbud doesn't connect even after following the steps provided. It just blinks solid white on and off, while the right one connects. What now?
I can’t use the left earbud without using the right one with it, is there a reason for this? My right ear has bad hearing so I use my left for music more often
I love you man you've saved my life
What happens if they don't turn no matter how long you press and hold it?
that's my question too... I hate having to trouble shoot brand new products
Simple and effective vid
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Just bought these today on sale, $17! Couldn't pass it up. Charging now, can't wait to try them out.
I did the same. Charged yesterday haven’t be able to use them at all, my phone doesn’t find them to pair & the sensor must not work because when I hold down nothing happens they don’t turn on. Let me know how yours are after charging.
@@brittneyb.williams1520 no go on mine guess I better send them back oh bother..
My left one won’t work. I can still use the touch senser, but no sound will play. I’ve tried doing the four tap reset, but the lights don’t blink like they’re supposed to
Just bought these and I love them
I can’t get the right one to turn on I got the left to to turn and connect
Same here! Just bought them from Best Buy and the only thing they will do is take back the one I bought and give me another pair. I just want the right one to work! I haven’t charged them ever so I might try that and see what happens.
@@JuliasCesar I never got mine to work lol my sister got a pair the same day no problem lol im starting to think there something wrong with my phone because around the same time I couldn’t connect to any WiFi
@@sithlordbeerus503 same! I was using an older iPhone but found resetting the Bluetooth settings on the phone got em to work! Now I can’t hear my upstairs neighbour banging my ceiling during the day! So far I’d say these headphones are 9/10!
@@JuliasCesar it didn’t work for me lol I give them a 1/10 because I got one too work lol I wish I can just get another pair but I lost the receipt when I got them and I do t want to pay again if it’s my phone and not the headphones lol
Mine just wont connect idk why but when i try to connect them they wont turn on unless i put them in the box i dont understand what is going on
Does the earbuds work together or individually for calls?
From other reviews. Right side only.
Bought these a few days ago and the left ear does not work/turn on/pair. Any help would be much appreciated. Thanks
Hey there, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
How do I connect both of them together? Right keeps blinking in charging case
same!!!!
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Did anyone respond. Same issue
@@eh503 1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white.
2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.
3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick.
Same
This actually happened to both of mine. Almost got a new pair until I accidentally ripped out the screen trying to clean it and bingo music blasting. My screens where so clogged with earwax (hardly noticeable i might add) that's all it was. They didn't even look that dirty but I guess they're so small you don't really notice it. Now I just periodically clean them out with a qtip after using
This video was perfect got left one working again I heard it working just was wonder why not at the same time. But thanks to this video I learned how to watch for the lights. Thank youv
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
I've try resetting the earbuds to eachother with no luck. I get the lights to blink each on and they match of out of the case. However I can't hear anything out the left one after doing this. I am going to try and charge them and see if that would make a difference. They are both have enough of a charge to work.
Hey Chris, what product do you have?
What is be aware mode??
Where you can hear the outside noise whilst watching/ playing music with them
astounded by the number of people experiencing the same problems with these headphones. A waste of your time and money if you're unlucky enough to get a faulty pair. Would avoid getting these at all costs in favor of an alternative
Music Credits:
"Airport Lounge" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0/
Thank you SOOOOOO MUCH my earbuds would act like if you were talking on the phone and when you told me to tap 4 times in case it worked so thank you sooo much
How long should I leave Bluetooth earbuds in the case
Left earbud doesn't have sound, how do I fix it??
Brandon Alderete same im about to give up
Same thing is happening to mine, I have tried to pair them together again but so far I couldn't. The right one the light just keeps flashing rapidly white/blue even after I turn it back on it never turns a solid white. The left one just says good bye and after it turns off and I press it for 15 seconds it slowly flashes white.
Eat it
I’m not sure if this helps, but the right one has to be on for the left one to work
Return them. I had to after a month
My touch sensors on both sides stop working about a week after unboxing. My fault for not keeping proof of purchase. I wonder if theres a way to fix
Did you find away to fix the problem
When my left one’s out the case and my rights in the case it (left) just says hello and don’t say nothing else and won’t connect what do I do
Hey! Please reach out to support@jlabaudio.com
I have two pairs of them and they work fine
Worked perfectly! Thanks!
These things are JUNK! Right out of the box the left earpiece didn't light up as indicated in the instructions. I followed the troubleshooting instructions and the left earpiece on my brand new set still doesn't work. Followed the troubleshooting and the left earpiece still doesn't work! These things are JUNK!
Very helpful, both of mine work again
How do I boost the bass
I bought on yesterday but unfortunately it’s not charging the right buds so I can’t even test it
If you charge case with ear buds in the case will it charge both at same time?
Yes!
Very helpful video, very relaxing músic, everything works as described. Thank you very much for your time.
I love these
So you have to use them both at the same time? You cant just use the left one by itself if you wanted to?
Correct, the Left earbud is connected to the Right whereas the Right earbud is connected to the device so in order to use the Left earbud you will also need to use the right. If you would like to use the Left earbud independently then you will need a pair of earbuds with Dual Connect. -Haley
I’m pretty sure my left earbud is fubar at this point when will the replacement come back in stock
Hi, this week!
Got the new one a day ago worked fine the first day but now there’s no audio in the left? I tried the troubleshooting tap 4 times on each method but the left one just won’t work
At this point can I get a discount or refund just something to say my 110 dollar investment to listen to music worked out cause at this point I’m just very frustrated with the product
@@mantistobagan4774 Hi! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 8-5
Friday 8-3
JLabAudio no trouble shooting , reconnections or reset work is there a chance I can get a refund on my purchase I don’t want to just burn 110 dollars
I have a problem where my headphones keep pausing and playing and skipping without me touching them
We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Thanks it helped a lot
what happens if i charge them with 5V 2a charger ?
How can you connect just the left of right earbud
These are not equipped with dual connect so you can not use the Left bud without the Right however you can use the Right independently as this is the one connected to your device. -Haley
I just bought these😁
Enjoy!!
Only had mine a week and the left ear bud wont charge anymore.
The jbuds are not popping up in my Bluetooth devices
Make sure you delete them from your phone pairing list, the buds are on pairing mode and try again
Thank you SO much i thought they were broken but i just disconnected the buds from each other thank you so so much grat vid :)
hello.can they be paired separately ?
Unfortunately, this model does not have dual connect function, therefore, you can't use both independently but you can use the Right without the Left -Haley
So are you not able to use the earbuds separately?
No, with this current model they do not have dual connect capability.
My right earbud does everything right exept it won't make any sound not even "hello" tried everything please help
I have this issue where the right earbud works fine, but once I take out the left earbud, the audio starts to cutt off the way it does when the two earbuds are far away from each other.
When I leave the left earbud idle, the right one is in the case, it flashes twice every few seconds. This is the second time that this has happened and it’s fairly annoying.
Edit: basically if I move the earbuds more than 2 inches from each other, they start to cut off and disconnect.
Dude same
Hi there, We’d be happy to help. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
JLabAudio it's fine, I ended up returning them and getting Galaxy buds.
.. i need help.. i took the ear buds out of the case, touched for 3 seconds.. the left you just blinks white as soon as i take it out of the case and the right one doesn't even turn on.. the 3 white lights dont blink and when i place the earbuds inside the case the left earbud stays off and the right one blinks blue every now and then.. i cant pair them nor can i find them in my bluetooth.. h e l p
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Thank you!!
Ok so like, I just got mine
But when I took the stickers off I put them in the charger case again cuz I had to do something. I come back 10 minutes later, both earbuds are on but the left side flashes white every 2-5 seconds and the right side blinks blue 4 times every 10 seconds. Did I do something I shouldn't have?
If they aren't working ty the troubleshooting steps or reaching out to our customer support team! Support@jlabaudio.com
I've been having an issue pairing these, I've followed the video step by step and it still won't connect. Currently tapping the 4 times on both in the case does the blink blue then solid, ok. Take them out, both blink white then the right one, the light is completely off and the left continues to blink white. Do you know of any way to fix that?
I for the life of me cannot get the left earbud to connect. When I put it in the case, the blue LED’s only indicate that the right one is charging and not the left. I think I have a faulty pair. I’ve tried the troubleshoot many times over and it does not work.
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Waiting for mine in few days can't wait
We're excited for you!
Thank god i found it useful video i thought it was both sides or just confusing but im good now
Left one doesnt work unless I have the right one right next to it... about 2 inches. The right one skips or "stutters" I've tried everything to fix this.... HELP!
Hi Kenneth. Hm, that's definitely an unusual error!Let's try to reconnect them. 1. When earbuds are off, press and hold 15+ seconds on the RIGHT earbud button. While holding, earbud will flash blue and white. Release when earbud flashes white.
2. Repeat process with LEFT earbud: Press and hold 15+ seconds on earbud button. Release when earbud flashes white. Once earbuds connect, the right earbud will flash blue and white indicating it is ready to connect to Bluetooth.
3. Now you are ready to connect to your Bluetooth device. Feel free to reach out if this doesn't do the trick.
It worked thanks!
Are these supposed to be charged together at the same time? Or can I charge each earpiece separately. When I put them both in only one side of the case indicates the blue charging light
Hi there! We’d be happy to help. Please reach out to our support team and they’ll help get this situated. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
Pls let me know if these pair is Multi-point Supported??? im not able to find solution for this.. basically i want to connect this with 2 devices at a time.
They do not support multi-point.
Hi , my jlabs air exectice right ear buds touch sensor not working . what i do for resolve this issue ?? please help i try clicl 4 time but light not blinking and no volume key work not any thing about right ear..
What if the left one never stops blinking and doesn't go solid white? and it doesn't seem like the button works on the right one, cause it doesn't blink blue after tapping it.
Hey I don’t know what happened when I got these they worked for a bit then the right touch sensor wasn’t working but after a few days it started working ever sense
Help my earbuds don’t do a sound on the right but I can use it and I did do the troubleshooting
My jlab right ear bud is not turning on in the case and doesn't charge it dose work tho and I charged some times in the case help? How do I fix it
@jlab
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Neither one is turning on. I press both touch sensors and hold them as instructed. No lights, no prompts, nothing. And yes they are charged.
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I think my sensor touch on my right ear bud isn't working do you have any clue why it might be doing that if I didn't anything for it to do that
Hi there, I am not quite certain but my support team will be able to help. Let’s have you reach out to them. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Why dont my earbuds turn off when placed in the case
So my right one doesn’t turn on at all and will not charge what can I do to fix thar
what ist "Be Aware Audio passes through surrounding noise (turn on/off)"? is it Active noise cancelling or any other special? how are the audiodelay time? which chip installed?
in US you promote with 69$ why it cost in europe 89€?
I have the same ones had them for a while now and love them but just recently today and yesterday the the music I listen to will go too low to high why is that is it something in my settings in my phone or with the headphones
Hey Paul, Do you have the JBuds Air Exec? If so, try troubleshooting your product. www.jlabaudio.com/collections/jbuds-air-family/products/jbuds-air-executive-true-wireless-earbuds#support
@JLabAudio How can I set up the "smart assistant" to Alexa instead of Google?
Our earbuds will activate whichever smart assistant is the default of the device. You may be able to use the app IFTTT to find a way to trigger Alexa. Hope this helps!
No sound out of my executives. Tried the reset. Lights blink for reset and the left ear bud connects and has white light but no sound. Frustrating.
Hey Michael, very sorry about this! Let’s have you reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Madison
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 8-5
Friday 8-3
This is the worst brand ever. The stupid things don't even pair to my phone. I am never buying jbuds every again and I will never recommend them ever again. Absolutely trash company and brand.
Jlab, I hope that you can see this. I bought the Jbud Air Executives and for some reason, they only stop charging at 20%. It's very annoying. Please inform me on how to fix it.
Please reach out to our support team so we can try and troubleshoot this issue. support@jlab.com
My left ear bud doesn’t make sound. I followed the directions in video but the light on the left right blinks blue and the left blinks white. Doesn’t turn solid on either. Is this set broken?
Hey Cindy, if you followed the troubleshooting instructions and they're still not working please reach out to our customer support team for help. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
Jalb audio quick question is Be aware mode the thing that is able to hear yourself talk if it is I need to turn it off if it's not what is it
Yes, you are able to hear outside noises simultaneously while listening to audio. -Haley
Just got mine today and they seem pretty good except for one thing. I'm getting bad feedback in my ears from the mics. How to fix?
Hi Michael, very sorry to hear this! Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
When i tap the left one 4 times it blinks 4 times then turns solid blue but i cant get the other one to blink for some reason
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I’ve officially watched every video, tutorial & read every article. All the steps work, the buttons work on the left ear bud & still no sound. What do I do :(((((