I tried the steps to help the left earbuds volume to go up again since it's very very quiet, am I supposed to repeat the steps over again if they don't work after a couple of tries? I'm fixing these for my friend because hers stopped working a few months ago and she's wondering if there's a way to fix them now. I cleaned them already so there isn't a build up with wax and I've tried a couple of tutorials but they continue to bring up tapping it 4x which I've tried already so many times.. but while I tap it four times and do it all the same way you've been doing it and how it's supposed to be blinking that many times and turn blue it doesn't really do that for me.... I'll keep doing this method until I get tired of it but is there another way to do it I've just been trying to fix this all day and it's getting really frustrating for me.
@@narcisoanasui6110 I there, if the reset isn't working something may be wrong. Please reach out to our customer support team for help. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3
@@JLabAudio i am having issues with my right earbud. i know that both of them are fully charged but whenever i take them out of the charger, the right earbud doesn't turn on. i already did the troubleshooting, i quickly tap 4 times each of the buds one at a time and the right bud is not responding. it just keeps on blinking 4 times all the time
@@mrMPdeguzman Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
I’ve had these 3 or 4 years and have always used just the right earbud unless on a road trip or walking outside. The past few months I haven’t been able to get the left earbud to connect. Today I watched this video and it FINALLY solved my issue. Start at the 1:18 mark and follow the steps… forget the device, tap 4 times on one earbud, tap 4 times on the other, take them out and keep them beside each other, connect device.. BOOM THEY ARE FINALLY WORKING!
All of them do that!! I've thrown away 2 pairs of JLAB earbuds over this issue & refused to buy them again. Except my gf did not get the memo. I just fixed my gf's JLABs with your tip. @JLab @JLabAudio why did you make them like that?? You basically made me think your product is garbage.
Finally!!! After 3 mos of left one not pairing, the 4 taps on each worked (right bud always rattled around in charging case). I held in place by ear loop and tapped 4x. They finally paired with each other. Finally.
First, let me start with some honest and sincere praise for this company. The customer service is some of the best I've ever encountered! I like these earbuds, especially for the "be aware" option which allows me to hear my kids as I podcast around my house doing chores. However, my first pair lasted less than two months with the left earbud suddenly ceasing. I'm glad I registered the product and the company was quick to issue me a credit so I could replace them. My replacement set was delivered on 2-2-23 and stopped working yesterday, 3-3-23. These are my most expensive pair of Bluetooth earbuds so I have been very careful with them, they haven't been dropped, gotten wet, nor has the charging case been damaged in any way. The company again has been great about taking care of me but I'm wondering if this is something that is going to keep happening. There is a 2 year warranty from the original registered product that doesn't "reset" with the replacements.
@eshine2001 nope. But I was gifted a set of these. The company has replaced them every time I've had an issue. It's annoying that they keep malfunctioning, but I've have nothing but positive things to say about the customer service.
Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
The best costumer service I’ve ever had , completely understanding and helpful. Best pair of earphones I’ve ever had , super durable. A little pricey but completely worth it especially compared to other brands I’ve used like my AirPods. I swear I’m not lying or getting paid for this . My bf got me these for my birthday and I lost the box when I got home like 3 days later and costumer service sent me a new one in like 3-5 days. They’re pretty fair I do recommend 8.5/10 👌🏾👌🏾
I bought these earbuds about a week ago and was looking for a "quick start" guide or something like that but turns out that they're so simple to set up that one wasn't needed and they sound awesome. Still getting used to all the tapping, though. Lol. They really stay in my small ears. Lovin 'em💯
Hey JLABS your cheap ass bluetooth headphones can’t even connect to an iPhone 13. Last time I buy inexpensive headphones. I expended shit quality audio, which it is, but to not even be able to pair both headphone? They both come up as different headphone pairings on your phone so you can only chose right or left. Buy these if you wanna listen to mono and get vertigo.
I've been a jlab customer for sometime now , and I love them I just bought the sports brand the other day and I like these better they don't fall off. Thank you jlab 😊
These are great earbuds. If each earbud could be used independently instead of right dominant would be the only complaint I would have. I still enjoy them though. Also the buds can be used in the opposite ear with the hook going around the bottom of the ear. It might look goofy but it works.
I have purchased two pairs if these Airsport J buds; and even though the first pair sounded good the right side did not respond to the touch commands. After returning these for another pair, the left side would not pair with the right side. Not very happy that I will need to return these as well.
The same thing happened with mine, good sound from the right and absolutely no sound at all from the left. The problem I have is I bought them in New York before Christmas and I've lost the receipt, so I guess I'm stuck with just one working bud!
bought mine this week and so far i have used them once. the hook works perfectly and keeps the buds very secure. no worry about them falling out. till having difficulty finding the correct size eartips for maximum sound quality. was easy to pair with my phone and laptop
My left earbud wasn't working at all today, and I almost thought that I was going to have to get new headphones until I saw this video. Thanks a lot for explaining how to troubleshoot it, this was super helpful!
@@Awesomevids806 Not sure how to fix that, maybe you broke the charging part of the earbud? Or maybe that side of the charging case is dead? Maybe try seeing if you can charge it on the left earbud's charging spot
I have had these for a couple of years. I can count on these to work. My only complaint is the size of the charging case. Awkward in my pocket. Not to be contradictory, but I use my left only a lot. never had an issue. When battery was low, I switched to my right. No issue swapping. Great product.
For those who can't get left to connect, do what the video says about tapping it 4 times but YOU HAVE TO PUT THEM IN, CLOSE THE CASE THEN OPEN IT AND TAP 4 TIMES. after I closed it and opened it the lights should be solid blue, then tap 4 times, then connect. Mine are now working
Still can't get ear buds to join together. Tried this technique and many others. Now I have only the left earbud working where in the past, the right was the only one that worked. Any suggestions?
@timothyheinzl8233 mine takes numerous retries to connect plus they don't fit right so you can't get a good bass sound. They cost over $50. Should be under $15. They're crap.
So I had to rety several times, not sure if there is something special about it but on the third try it finally worked for me. You might have to do the right earbud first (I don't think the video mentioned it). I also waited a good 3 seconds before doing the second earbud, so I think you have to wait for both of them to fully stop flashing before taking from the case. Only other thing is i took them out at the same time when it finally worked.
Just got the new "Go Air Sport True Wireless" earbuds. Had trouble connecting both together, it looks like you do the same steps in the video except you have to tap 7 times instead of 4 in order to pair the both of them together. Hope this helps. (What an unnecessarily confusing step, they should be connected together automatically.)
I just recently bought a pair and when I hold the left earbud button it says movie mode/music mode. Doesn't go back a track or anything. Also when I call someone using my earbuds the caller can't hear me. I need help?
Hi Shannon, that is not something we can tell you with the information you provided. Please give us a call. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
@@JLabAudio my left ear bud is working but it also says movie mode/music mode and it turns off and on in the box and it seems that the sensor isn’t working what can I do? Also I tried doing the 4 taps and disconnected them but it didn’t work also I got them today)
Paid $80 at Best Buy out of state for these and they stopped working the day I got back home(6 days later) Stopped charging, stopped any blinking or activity period. They said I had to contact the manufacturer which I did many times which brings me to my point, jlabs behaves like a fly by night start up with no intentions of making good on their word. Hope your devices work longer than 6 days! 👍🏽
Why did independent use get taken off this model? I have the new and old version. The old you could use just the left or right alone. Why change to only use right?
Just bought these and love the sound! Only problem I'm having is when I press and hold the left earpiece to try and go back a song it keeps switching between movie mode/music mode instead and I'm not really sure how to fix it. :[
tried the 7x tap method and my right bud does not connect with the left one, controls are working on both but music plays only from the left one. after reseting both buds in the case one blinks white/blue, another stays white, after pairing to the device they both fade with no lights and then only the left one works - some help maybe?
Hey question when i want to go back one track i hold the left ear bud in for 1 sec but instead of going back it says movie mode/music mode. It basicly wont let me back track.
Hi Can anyone please help. I’ve tried all the suggestions to reboot. They just don’t connect to Bluetooth. When charged the left bud flashes when case is open Thanks
Just taken delivery of mine, they look great, feel awesome but the sound is terrible, the volume is so low i can hear a pin drop whilst wearing them. i have turned up the volume on both device and buds, am i missing something?. i wasn't expecting O2 arena but i was hoping for a little boom enough to take away the sound of my feet as I'm running.
Hi there! First, let us make sure you have the correct sized ear tip. In your product packaging, you should have received three different sized tips, try these out and see which one fits best. Once you have done this, it will create noise isolation making it much louder. If this does not work, please reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 8-5 Friday 8-3
bought these a few years ago and the left one doesnt turn on. this was an issue from straigh out of the box. The light turns blue when i put it in the case but turns off after 2 seconds. No light appears when I hold the touch sensor for 3 seconds and nothing happens when I tap 7 times in the case. any help appreciated :)
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thursday 8:00 AM - 5:00 PM Friday 8:00 AM - 3:00 PM
I started having the same problem just recently. I had these buds for at least 4 years and didn’t know there is such option (never read the manual 😂). But I figured out that a single tap on left tracks back. Now I get only “music mode”. I wasn’t able to find a solution to this problem.
Hi, i broght those air buds and im facing idk what to call tbh, but when i run a video and pause it i can hear something of nothing, like the airbuds must stop to not hear it, and i dont like the sound before i start a video there is a TUK sound, if u guys know how to fix it help me because i really like how comfy and love to use they
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab Hours of Op: (PT) Monday - Thurs 9-4:30 Friday 9-2
I hate to tell yall, but they don't ALWAYS turn off and disconnect from your phone while in the case. If your Bluetooth is still on on your phone, it sometimes will send calls through the buds while in the Cas and will mess with you during a call. It doesn't happen much and it's not a big deal but the will do it...lol
Having trouble with your earbuds? Check out our support guide here: jlab.audio/3iB9QoJ
I tried the steps to help the left earbuds volume to go up again since it's very very quiet, am I supposed to repeat the steps over again if they don't work after a couple of tries? I'm fixing these for my friend because hers stopped working a few months ago and she's wondering if there's a way to fix them now. I cleaned them already so there isn't a build up with wax and I've tried a couple of tutorials but they continue to bring up tapping it 4x which I've tried already so many times.. but while I tap it four times and do it all the same way you've been doing it and how it's supposed to be blinking that many times and turn blue it doesn't really do that for me.... I'll keep doing this method until I get tired of it but is there another way to do it I've just been trying to fix this all day and it's getting really frustrating for me.
@@narcisoanasui6110 I there, if the reset isn't working something may be wrong. Please reach out to our customer support team for help.
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 8-5
Friday 8-3
Thought my left stopped working, thanks for this video
@@JLabAudio i am having issues with my right earbud. i know that both of them are fully charged but whenever i take them out of the charger, the right earbud doesn't turn on. i already did the troubleshooting, i quickly tap 4 times each of the buds one at a time and the right bud is not responding. it just keeps on blinking 4 times all the time
@@mrMPdeguzman Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I’ve had these 3 or 4 years and have always used just the right earbud unless on a road trip or walking outside. The past few months I haven’t been able to get the left earbud to connect. Today I watched this video and it FINALLY solved my issue. Start at the 1:18 mark and follow the steps… forget the device, tap 4 times on one earbud, tap 4 times on the other, take them out and keep them beside each other, connect device.. BOOM THEY ARE FINALLY WORKING!
All of them do that!! I've thrown away 2 pairs of JLAB earbuds over this issue & refused to buy them again. Except my gf did not get the memo. I just fixed my gf's JLABs with your tip. @JLab @JLabAudio why did you make them like that?? You basically made me think your product is garbage.
Nevermind. They don't work again & the 4 taps doesn't do anything.
🙌🏽
Finally!!! After 3 mos of left one not pairing, the 4 taps on each worked (right bud always rattled around in charging case). I held in place by ear loop and tapped 4x. They finally paired with each other. Finally.
What did you do to get them working? Mines only playing one ear
First, let me start with some honest and sincere praise for this company. The customer service is some of the best I've ever encountered! I like these earbuds, especially for the "be aware" option which allows me to hear my kids as I podcast around my house doing chores. However, my first pair lasted less than two months with the left earbud suddenly ceasing. I'm glad I registered the product and the company was quick to issue me a credit so I could replace them. My replacement set was delivered on 2-2-23 and stopped working yesterday, 3-3-23. These are my most expensive pair of Bluetooth earbuds so I have been very careful with them, they haven't been dropped, gotten wet, nor has the charging case been damaged in any way. The company again has been great about taking care of me but I'm wondering if this is something that is going to keep happening. There is a 2 year warranty from the original registered product that doesn't "reset" with the replacements.
This is obviously someone who works for JLab lol
@eshine2001 nope. But I was gifted a set of these. The company has replaced them every time I've had an issue. It's annoying that they keep malfunctioning, but I've have nothing but positive things to say about the customer service.
Awe man you’re awesome. Finally something worked. My left bud wouldn’t pair to the right. I’ve watched so many videos and nothing worked. Thanks
Our Jlabs earbuds lasted exactly 2 1/2 months before 1 side stopped pairing. Tried everything. nothing worked to fix the problem. Jlab provided an RMA, HOWEVER, to replace the earbuds Jlabs charges exhorbinant shipping costs (which clearly cover the cost of the replacement product. For me it will cost 45 CAN dollars in shipping, + $15 CAN dollars for me to ship them the defective earbuds. Thats $60 to replace 2 1/2 month old earbuds. The warranty is useless. I recommend NOONE buy Jlabs products unless you like to gamble with your money.
Hey
Mine still wont work
The best costumer service I’ve ever had , completely understanding and helpful. Best pair of earphones I’ve ever had , super durable. A little pricey but completely worth it especially compared to other brands I’ve used like my AirPods. I swear I’m not lying or getting paid for this . My bf got me these for my birthday and I lost the box when I got home like 3 days later and costumer service sent me a new one in like 3-5 days. They’re pretty fair I do recommend 8.5/10 👌🏾👌🏾
How much did they pay u fool
I bought these earbuds about a week ago and was looking for a "quick start" guide or something like that but turns out that they're so simple to set up that one wasn't needed and they sound awesome. Still getting used to all the tapping, though. Lol. They really stay in my small ears. Lovin 'em💯
Wish I read this comment. I’m an audio engineer and I can’t get them to pair. It’s either right or left.
Hey JLABS your cheap ass bluetooth headphones can’t even connect to an iPhone 13. Last time I buy inexpensive headphones. I expended shit quality audio, which it is, but to not even be able to pair both headphone? They both come up as different headphone pairings on your phone so you can only chose right or left. Buy these if you wanna listen to mono and get vertigo.
I've been a jlab customer for sometime now , and I love them I just bought the sports brand the other day and I like these better they don't fall off. Thank you jlab 😊
Thank YOU!
how can you turn touch control off ok iphone
These are great earbuds. If each earbud could be used independently instead of right dominant would be the only complaint I would have. I still enjoy them though. Also the buds can be used in the opposite ear with the hook going around the bottom of the ear. It might look goofy but it works.
Yah if i want to use just the right one i take them both out and put the other in my pocket
@@sanity3729 I always get feedback interference
Yep my right charger somehow broke but the left still works but I can’t fucking use any of them now because the right one is permanently dead
@@sanity3729 The right one is the dominate one though, so you shouldn't need to take out the left one for the right one to work.
@@jsncnsksshdbnss441 having the same problem
I have purchased two pairs if these Airsport J buds; and even though the first pair sounded good the right side did not respond to the touch commands. After returning these for another pair, the left side would not pair with the right side. Not very happy that I will need to return these as well.
Same just happen to me ugh
Same thing happened to me. Ugggh
Same don't waste your money on this brand. Complete garbage. Right doesn't pair on 2 sets. Returned both and got something cheaper and no issues.
Same thing just happened to me dude. Don't buy this shit.
The same thing happened with mine, good sound from the right and absolutely no sound at all from the left. The problem I have is I bought them in New York before Christmas and I've lost the receipt, so I guess I'm stuck with just one working bud!
Wow this was so helpful i have looked everywhere thank you my left is working again!!
Please tell me how
Same here!!
Exactly
bought mine this week and so far i have used them once. the hook works perfectly and keeps the buds very secure. no worry about them falling out.
till having difficulty finding the correct size eartips for maximum sound quality. was easy to pair with my phone and laptop
No Maximum sound quality due to poorly fitted earbuds. 💯.
I bought some 2 years ago and they are still going strong👌🏼👌🏼👌🏼👌🏼
Omg thank gosh I looked up for this video because boy I was getting frustrated. This video so helpful. Thank you so much.
My left earbud wasn't working at all today, and I almost thought that I was going to have to get new headphones until I saw this video. Thanks a lot for explaining how to troubleshoot it, this was super helpful!
Can you plz help me
My left ear bud is not working
My right ear bug isn’t charging but my left one is
@@asmamalik7652 Watch the video
@@Awesomevids806 Not sure how to fix that, maybe you broke the charging part of the earbud? Or maybe that side of the charging case is dead? Maybe try seeing if you can charge it on the left earbud's charging spot
I have had these for a couple of years. I can count on these to work. My only complaint is the size of the charging case. Awkward in my pocket. Not to be contradictory, but I use my left only a lot. never had an issue. When battery was low, I switched to my right. No issue swapping. Great product.
try our Go Air Pop or JBuds Mini! They have a smaller case
For those who can't get left to connect, do what the video says about tapping it 4 times but YOU HAVE TO PUT THEM IN, CLOSE THE CASE THEN OPEN IT AND TAP 4 TIMES. after I closed it and opened it the lights should be solid blue, then tap 4 times, then connect. Mine are now working
Nope that didn't work either
Thanx
thanks!!!!!!!!!!
Thank you so much this was very helpful now I can use both of my earbuds😁😁😁
I just bought some of these and so far so good. I am saving this tutorial if I run into any issues!
Obviously you a bot. These are absolute garbage
Still can't get ear buds to join together. Tried this technique and many others. Now I have only the left earbud working where in the past, the right was the only one that worked. Any suggestions?
Thanks this helped a lot I wouldn’t have know what to do
thanks for the video. i almost threw out my spare tips as i didnt know they were on the bottom portion of the packing. Now to test them out :D
if only the jlabs ANC app worked properly......"Connect device via settings" uhhh...it already IS connected to my device via BT.
Been using these over the air pods because of the ear grip and affordable price🙂
When I press the censors nothing happens
Same for me. They’ve charged overnight and nothing
Me too
Same
Same
Same not working
Thanks for the advice
It worked....
My left ear bud is not working
Now it worked 🙏
I have no light on the letf bud.. any idea? Puta into the charging case and no light to.. i ve comunicate with the guarantee. Want my money back
thank you because of this video I know how ti and have successfully connected my ear phones just now
I’ve never had a problem with these buds. Super easy to pair. Love the disghn!
Ive had three in a row that refused to work
@timothyheinzl8233 mine takes numerous retries to connect plus they don't fit right so you can't get a good bass sound. They cost over $50. Should be under $15. They're crap.
Thank you for this tutorial setup! It helped me out.
Very informative and detailed videos no other companies including Iphone and samsunf did this before. impressive.
Thanks, just bought these and my android wasn't recognising the device. Thanks bud. 👍
Thanks for posting this video. I don't have my manual with Me so this helped a lot!!!
I'm still having one side of the earbud working and not the other even whe. I did as the video showed. Why is that?
So I had to rety several times, not sure if there is something special about it but on the third try it finally worked for me. You might have to do the right earbud first (I don't think the video mentioned it). I also waited a good 3 seconds before doing the second earbud, so I think you have to wait for both of them to fully stop flashing before taking from the case. Only other thing is i took them out at the same time when it finally worked.
thanks for the tutorial to repair the connection excellent work
Just got the new "Go Air Sport True Wireless" earbuds. Had trouble connecting both together, it looks like you do the same steps in the video except you have to tap 7 times instead of 4 in order to pair the both of them together. Hope this helps. (What an unnecessarily confusing step, they should be connected together automatically.)
I stopped buying Skullcandy, these earbuds have been impressive.
Music to our ears!
Oml Thank you so easy to trouble shoot help me so much
Thank you. I love the headphones
Thank u. I was trying to make charge but did work and than u said “remove the stickers” 🤣🤣🤣😅 so thank u
I love these. However I wish y'all made them shower proof. I love listening to music in shower
I just recently bought a pair and when I hold the left earbud button it says movie mode/music mode. Doesn't go back a track or anything. Also when I call someone using my earbuds the caller can't hear me. I need help?
Same!
What version of these ear buds do I have as I have the same pair but there’s no back track option just a movie/music option.
Hi Shannon, that is not something we can tell you with the information you provided. Please give us a call. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
@@JLabAudio my left ear bud is working but it also says movie mode/music mode and it turns off and on in the box and it seems that the sensor isn’t working what can I do?
Also I tried doing the 4 taps and disconnected them but it didn’t work also I got them today)
@Shannon I have the same issue, how do you solve it?
Paid $80 at Best Buy out of state for these and they stopped working the day I got back home(6 days later) Stopped charging, stopped any blinking or activity period. They said I had to contact the manufacturer which I did many times which brings me to my point, jlabs behaves like a fly by night start up with no intentions of making good on their word. Hope your devices work longer than 6 days! 👍🏽
Thank you so much this helped it took me a couple times for the left ear bud to connect but I finally got it
Why did independent use get taken off this model? I have the new and old version. The old you could use just the left or right alone. Why change to only use right?
I don’t understand how to get these to switch on when the case is out of battery. The touch sensors seem to do nothing
For my left on it only goes movie mode or music mode
Can you show how to get them to pair up to a PS4? It’d be really appreciated! Thank you in advance.
Just bought these and love the sound! Only problem I'm having is when I press and hold the left earpiece to try and go back a song it keeps switching between movie mode/music mode instead and I'm not really sure how to fix it. :[
Please contact our support team at support@jlabaudio.com
Thank you!! Very helpful! Saved it!
This was very helpful I hate reading instructions....
This helped thank you
tried the 7x tap method and my right bud does not connect with the left one, controls are working on both but music plays only from the left one. after reseting both buds in the case one blinks white/blue, another stays white, after pairing to the device they both fade with no lights and then only the left one works - some help maybe?
This worked with my left earbud not connecting to the right . Thanks!
Hey question when i want to go back one track i hold the left ear bud in for 1 sec but instead of going back it says movie mode/music mode. It basicly wont let me back track.
You forgot about movie mode/music mode in the touch button function guide. Hold both 3 seconds + at the same time.
What about for the Jlab suignuture?
I did what the vid said and my left bud still has no sound?
Thx so mush bro u just got a new sum😁
I really appreciate this video
I love my earbuds. But what are the two holes for in the back of the case, on the right side?
We added that in case you wanted to attach the case to a bag or carrying strap. Please let us know if you have any further questions.
This was helpful thanks
Great instructions thanks!
Hi
Can anyone please help. I’ve tried all the suggestions to reboot. They just don’t connect to Bluetooth. When charged the left bud flashes when case is open
Thanks
Thanks for the video it help a lot
How can you tell if it’s fully charged or it is charged?
Extremely helpful!!!
I listened to this with Jlab earbuds
I have one for christmas but i dont know what adapter can be use for charge
Thank you this video was very helpful
Top tip buy some sticky earbud tips and replace the silicone ones.
Not only do they stay put better they sound much better too.
Pls do more of these challenges if you agree leave a like 👍 👌
I wear a tobaggan while I work. With wearing a tobaggan will it mess with the headphones since they are touch sensored?
No lol
Thx my left bud enjoyd that best i have ever had and very esey to fix
When i have both in, only the right one works but when i have just one in individually, they each work
Do I need the charging box to turn them on again after they were shut off ?
Thanks for your who shared this video
This was very helpful thank you so much!
Great to hear, Ian! Enjoy and welcome to #teamJLab :)
@@JLabAudio my left earbud won't play any sound but the equalizer and volume down button still work
Thanks the info!! 💙😁👍🏼🎧
Hi. Thanks for the video. I lost the charging case of my earbuds. Is it possible to get only the charging case?
Yes, on our website under accessories!
Isnt there like a music mode thing? I swear ive done it before.
Very helpful
Pressing and holding for 1 sec just toggle between music mode and movie mode. I can't get this thing to back track a song
Omg Thank you!
Just taken delivery of mine, they look great, feel awesome but the sound is terrible, the volume is so low i can hear a pin drop whilst wearing them. i have turned up the volume on both device and buds, am i missing something?. i wasn't expecting O2 arena but i was hoping for a little boom enough to take away the sound of my feet as I'm running.
Hi there! First, let us make sure you have the correct sized ear tip. In your product packaging, you should have received three different sized tips, try these out and see which one fits best. Once you have done this, it will create noise isolation making it much louder. If this does not work, please reach out to our support team. They will be more than happy to find a solution to the problem. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 8-5
Friday 8-3
How do you disable the tap volume control on the earbuds?
bought these a few years ago and the left one doesnt turn on. this was an issue from straigh out of the box. The light turns blue when i put it in the case but turns off after 2 seconds. No light appears when I hold the touch sensor for 3 seconds and nothing happens when I tap 7 times in the case. any help appreciated :)
Thx I got it fixed but last question how do you connect this in Xbox one do you need do pay something??
Hi there! So sorry about this. Please reach out to our support team and they’ll help you out. Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 3:00 PM
When I hold down to back track a song it said movie mode or music mode, any tips?
I started having the same problem just recently. I had these buds for at least 4 years and didn’t know there is such option (never read the manual 😂). But I figured out that a single tap on left tracks back. Now I get only “music mode”. I wasn’t able to find a solution to this problem.
like, thank you
Hi, i broght those air buds and im facing idk what to call tbh, but when i run a video and pause it i can hear something of nothing, like the airbuds must stop to not hear it, and i dont like the sound before i start a video there is a TUK sound, if u guys know how to fix it help me because i really like how comfy and love to use they
Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. 😊- Haley
Email support@jlabaudio.com or call 1-405-445-7219. Or use this link: jlab.audio/ContactJLab
Hours of Op: (PT)
Monday - Thurs 9-4:30
Friday 9-2
I want one they nice headsets 💯
What happens if you don't use an exact 5v 1a USB charging adapter will it blow up?
Is there any way to turn em back on without having to put em back in the case and taking em out???
the only problem i have with them are the sound quality it could be so much better but other than that its very good
The poor sound quality is due to the bulge at the base preventing the earbuds a snug fit in the ear canal.
Thank you so much ah god bless u
I hate to tell yall, but they don't ALWAYS turn off and disconnect from your phone while in the case. If your Bluetooth is still on on your phone, it sometimes will send calls through the buds while in the Cas and will mess with you during a call. It doesn't happen much and it's not a big deal but the will do it...lol
My "press and hold for 1 second to track backwards" activates movie/music mode..
same
The same! So annoying!!!
Is there a way to turn off the microphone noise cancellation? When I wear these MTBing, the wind noise is unbearable.
is there any way to turn off the touch controls?
I love you thanks you fix my problem!!!!
Anytime, i got you mami
The left ear bud will not play. After I tap it 4x in the case it turns blue but when I take it out of the case goes dark. Please help
Do they have a full charge? Feel free to shoot us an email!