Do yourself a favor and don’t buy their shit. Bought top of the line Roborock S8 MaxV Ultra, supposedly their flagship top of the line product for $1800. It started having a problem prior to 30 days going by, by 3 months it is just a big POS brick sitting in my house. Does not function. The mop cleaning and dirty water recovery is bad design with shit pump. Call customer service and find yourself talking to a contract company in the Philippines. These guys do NOT know shit about these machines. They will listen and hang up on you and 15 minutes after later send you UA-cam video you have already watched trying to fix it. Their advance support will supposedly call you back in 24 hrs, they are in another country. THEY WILL NOT CALL YOU BACK. Still waiting for a call and it has been five days. Their supervisors are in CHINA and they know it is a SHIT product so they will not TAKE OR RETURN phone calls. They sent me an email telling me to ship it back and they would replace it. No shipping information has been given, and I am under the impression $1800 isn’t enough for them to pay to ship it back. Even if I was willing to PAY to ship it to them, THEY GAVE NO INFORMATION on where to ship it to. And as sketchy as they have been I suspect I pay to ship it and will NEVER SEE THE REPLACEMENT. Wrote a one star review outlining everything on Amazon. To get me to remove the review they offered a full refund. That is what they offered a FULL REFUND. It didn’t say I had to ship it back, just reply full refund and they would give me a full refund. I responded back I wanted the full refund. 20 minutes later they immediately reneged. Amazon won’t replace after 30 days because they know they are a POS that break rather quickly. So do yourself a favor and DO NOT BUY FROM THIS COMPANY. I am out $1800, I hope I save someone the trouble of having this problem
💲💲💲Link to buy💲💲💲
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✅Amazon: amzn.to/3WAi2LA
✅Aliexpress: shp.pub/70k5qk
Do yourself a favor and don’t buy their shit. Bought top of the line Roborock S8 MaxV Ultra, supposedly their flagship top of the line product for $1800. It started having a problem prior to 30 days going by, by 3 months it is just a big POS brick sitting in my house. Does not function. The mop cleaning and dirty water recovery is bad design with shit pump. Call customer service and find yourself talking to a contract company in the Philippines. These guys do NOT know shit about these machines. They will listen and hang up on you and 15 minutes after later send you UA-cam video you have already watched trying to fix it. Their advance support will supposedly call you back in 24 hrs, they are in another country. THEY WILL NOT CALL YOU BACK. Still waiting for a call and it has been five days. Their supervisors are in CHINA and they know it is a SHIT product so they will not TAKE OR RETURN phone calls. They sent me an email telling me to ship it back and they would replace it. No shipping information has been given, and I am under the impression $1800 isn’t enough for them to pay to ship it back. Even if I was willing to PAY to ship it to them, THEY GAVE NO INFORMATION on where to ship it to. And as sketchy as they have been I suspect I pay to ship it and will NEVER SEE THE REPLACEMENT. Wrote a one star review outlining everything on Amazon. To get me to remove the review they offered a full refund. That is what they offered a FULL REFUND. It didn’t say I had to ship it back, just reply full refund and they would give me a full refund. I responded back I wanted the full refund. 20 minutes later they immediately reneged. Amazon won’t replace after 30 days because they know they are a POS that break rather quickly. So do yourself a favor and DO NOT BUY FROM THIS COMPANY. I am out $1800, I hope I save someone the trouble of having this problem