I dont think people are upset that beauty influencers are making money for their craft. I think people are upset that many beauty influencers opinions are being bought then they get on camera and tell their audiences that their opinions are genuine and to be trusted.
So true. Sorry that im gonna say it. Morphe is the shadiest brand out there!!! Why?? They bought youtubers giving them codes etc etc. Morphe started as self labaled brand. Stephanie Nicole is taking about that in very nice video. ..I just dont understand why customers r buying their products. Quality isnt there
Exactly. Everyone's going to have their own opinion about anything...gotta just try it for yourself, if you like something and want to see how you yourself might like it. Because opinions are just like assholes...everyone has one. Like, this influencer might not like a particular foundation, setting powder, or something, but this other one could say that they absolutely love it. Then you're left wondering why the other one didn't like it....personal preference. Makes me think of Gabriel's video when he was talking about Manny and started to say that Manny had told him you can make the audience believe whatever you want. If I see something and I want to try it, I'm going to try it for myself, because what she/he may not like, I might like it for myself.
Use code “ADOPTLOVE” when buying Morphe products. The money goes to animal shelters, not to beauty influencers
6 років тому+30
Sooooooooooooooooooooo...you get influenced by Beauty COmmunity to make the purchase. The beauty community has basically made Morphe what it is. But you don't want them to get paid??? WtF
Thank me later ;) 1:40 - Talks about inconsistency with Vault Collection 4:40 - Rumors about the palettes 8:30 - Reasons why she hasn't talked much about what's been happening/ Social media trolls about palettes/ percentages of returns and exchanges 16:20 - Apologies for shoving morphe in our faces 18:30 - Past collaboration with Makeup Geek drama 29:00 - Talks about Marlene's video about the beauty community 30:00 - States how she wants price to be fair for everyone and she's only had one sponsor for her whole career 34:00 - Talks about sponsorships 36:30 - Influencers paid a brand to give a negative reviews about other brands 38:00 - Offered by 2 brands 1 million dollars turned down both 40:00 - Appreciation for opportunities we brought along by supporting her 42:00 - Low-key addresses drama in beauty community
to be honest i don't care about the fact that influencers are earning a lot of money from sponsorships... i have a problem with the fact that it's disguised promotion/product placement that is often not mentioned anywhere in the video and should be illegal if you ask me (it is in certain countries i don't know about the US though). the thing about paying people to give negative reviews MUST be illegal in the US as well that's why i think no one is talking about it but i am sure it does happen
DayWatch for most videos like the ones you're describing, there's now a little subtext that says "includes paid promotion" in the bottom left corner of the screen and doesn't go away until they mention. so maybe look for that to gauge who's being genuine and open
It is illegal it is slander of a business. However, I 100% believe that it doesn’t happen for that reason it is illegal and if a company we’re to pay someone to do this there would be a class action lawsuit involved.
Misery and because Morphe was giving some of us the run around. Ike what happened to me i went through 5 diff customer service reps, and it took me TWO weeks of talking back and forth to get proper help.
Tamara Ace92 shiiiiiit😂😂😂 I watched when it first got uploaded and I’m watching agains still loving her but trying not to let my eyes roll out my head 😬
Remember when "beauty gurus" used to actually do make up tutorials? No drama, no personal crap, no sales pitches, no bashing other channels, just fun make up tutorials. Guess those days are gone...
Michellette it’s like this now because originally gurus were just normal, everyday people doing something they loved. Now, it’s all about money and deals and they’re basically celebs, so it’s dumb celeb drama.
*quietly waits for Shane to fix the beauty community via a 3-5 part video* edit: y’all I get it lmao it could’ve aged better, but I’m not deleting it anytime soon :)
even shane cant make these gurus tell the truth and name drop its just a buncha half truths and I feel like this industry is really dark and some illuminati shit way more then shane can fix...
Can I just have you active here again? Like on a regular basis? Drug store tutorials, dupe videos, 5 minutes make up looks, updated foundation, eyebrow, eyeliner tutorials, first impressions, etc; just tutorials in general without a product to promote.
I agree - I just want to watch makeup tutorials again!!! I’m hitting unsubscribe on any guru that is not putting out new make up related videos/tutorials/reviews within the last 10 days.
What’s unfortunate is that I think morphe is using Jaclyn as a mule for the promo of all their products. I think the REAL issue is that “Linda” or whoever is running the show needs to totally reform morphe as a whole. Their company is way too money hungry and it’s showing. What’s unfortunate is the fact that Jaclyn is the one doing all the explaining and she’s taking the majority of the flack. Morphe should’ve put out a public statement and explained what was going on to their consumers. Jaclyn doesn’t control any of the business or production related decisions. She’s merely on the creative/marketing end of it all. Overall I think MORPHE needs to be the one addressing such things instead of having it come from the influencer they work with while they take a back seat.
TheBlurbs D. 100% agree. Jac doesn’t realize it but she’s having to defend MORPHES product while they do nothing. If Jaclyn goes down, morphe will continue to do collars with others, completely unaffected. They are the business version of the human Manny Mua.
I’ve always felt like Morphe is using Jaclyn as their scapegoat so they don’t have to address all of the scandals. All she is is an influencer. People give her way too much credit in regards to what she has control over behind the scenes. And I don’t mean that in a rude way. She’s just the face and who gets the sales. Linda is the one that should be addressing all of this shit instead of pushing it off on Jaclyn. That’s not to say Jaclyn is completely innocent, because I’m sure she’s not, but I don’t think she’s deserved all the hate and blame she’s gotten for Morphe’s scandals.
Me: Not another “My Truth” video... Also me: Grabs the popcorn and hits play I swear more tea has been spilt on UA-cam in the last two weeks than at the Boston Tea Party 😂
Trying to word this in the nicest way I can but I truly think you need to now just focus on your own line and stop collaborating. Because you will have a lot more control over your own product and inconsistencies (if they happen )will be only on you. I think everyone is ready for your own stuff to and will appreciate a range of products by “Jaclyn hill” not “Jaclyn hill & ...”
DANIP MAKEUP ARTIST why in the world would she release her own line after all of this? I wouldn’t if I was her. I would be absolutely terrified, people are seriously horrible to her.
Honestly I think a lot of people are not returning because of having to pay for return shipping. I think that is ridiculous. We pay $6 at least in shipping and we aren't happy with the product I think Morphe should pay for return shipping labels.
Amanda James TRUTH!!! The pallets I got were trash, so bad. I tweeted pictures but soooo many people came at me for it. I’m not about to pay, so I can return them...
She gave them the run around. Chileeee and they would always have to email her first about samples instead of her emailing when she got them. It was never i will test it right now. It was always ill do it tomorrow. The run around. Damn!
Haha haha! I just watched three minutes of this and it is hilarious considering what is happening with your own makeup line now. Can’t blame it on anyone else this time sister.
Jaclyn isnt motivated by the enviroment, its all about the dollar. Neglecting to use vegan, cruelty-free ingredients and hardware is evidence of her greed and lack of moral resposibility.
Came here from a recent drama channel about the lipsticks... but baby why do the excuses keep coming? Being accountable and humble will be more respected than making excuses and deflecting.
I originally ordered 2 palettes the day they launched: Ring the Alarm and Bling Boss. I didn’t buy the whole vault because I didn’t think I’d be able to do anything with Dark Magic. Not really my vibe. But I was so excited about Bling Boss. My order came, and instead of Bling Boss they sent me Dark Magic. I was literally heartbroken. I used Ring the Alarm and I loved it, but I called customer service to see if there was any way they could take back Dark Magic and send me my Bling Boss. Of course, at this point they were all sold out, but the rep on the phone said I could email Morphe for a refund and hold on to the Dark Magic palette anyway. I thought that was really cool. I was still heartbroken about Bling Boss. But I was getting my money back AND getting a free palette, and I LOVED Ring the Alarm, so I was ok with it. I emailed Morphe explaining the situation and asking for a refund. Within 2 hours, I got a response back saying that they were overnighting Bling Boss to me. And I could still hold on to Dark Magic. I’m so impressed with Morphe’s customer service, there are no words. And I LOVE all 3 of my palettes, even Dark Magic, which is so far out of my comfort zone, but I watched your tutorial and I loved the look you did with it and gave it a shot. I got soooooo many compliments. I think people are assholes, and petty jealous haters, and you don’t need to listen to any of them. You’re a boss, Jaclyn. You created yet another amazing product with an amazing brand and anyone who matters loves and applauds you for it.
Jaclyn I think this is the universe telling you to put the brakes on your collabs and go out into the world as your own brand. Own it yourself, develop it yourself, get into the labs yourself and cut out the middle man because that seems to be what's failing you now. I love your success, but every time something goes south you're missing part of the story or the process which in turn hurts your business. You can't take on full ownership of a situation, be it negative or positive, when it's a collaboration. It's also not fair that you're taking on the brunt of the negativity when it's a collab. Get your ducks in a row, get your act together, and get moving with your OWN brand. ❤
Yeah, I mean we don't know what's prolonging it but I agree that your own company would be an amazing thing and I can't wait to see what you do! It's very clear that your sweet spot is creating products and doing your own thing would be 100% you which would allow to support you even more. I hope you post more frequently because I really just enjoy watching you. And it's interesting what you said about not doing sponsorships because, not many people would turn down that kind of money, so that just makes me respect you even more. Love you gjrll,
I try to play nice and keep any critique as productive as possible. I get plenty of constructive criticism in my business position. And, you seem to welcome it and learn from it. Personal jabs are so unnecessary. It just shows insecurity from the person taking personal punches. Lay off of those please... not that anyone will listen to me--- but it's so low class.
The truth is , people grow out of UA-cam 🤷🏽♀️. I think Jaclyn has reached that point . Which is the reason why I think she has been promoting more than creating creative content. At this point, girl, build your brand . You’re a great seller . Great spokesperson, so I have no doubt you’d create a brand as big as Estée Lauder , MAC, Clinique, etc.... I personally think you shouldn’t rely on UA-cam or Morphe cause at the end of the day, they will only pay attention to the numbers that you produce in your viewership and units that you sell. You’re a business woman , and I think that people don’t get that. But I think it’s time for a new phase and a new direction for your life AND your channel. Use your audience wisely. And also , use your talents wisely, cause that’s what’s gonna make your name unforgettable.
True. All of her comments want tutorials - she’s an incredible teacher. But also if she made too many idk if people would be happy for very long. As a long time follower, seeing her branch out into her other types of videos this year didn’t seem genuine or like her brand, because she was doing things that she felt like were expected of her. But, I wish she would just make her own brand. Because I don’t want her to disappear, but this is a point where I don’t know where her channel really can go from here. So much love for you, Jaclyn. I think Liz gave very sound advice.
Can we just go back to the fun makeup tutorials where you teach us how to blend until our hands fall off and do goofy bloopers at the end and sing at the top of your lungs? I miss that girl.
Jaclyn, create your own brand and be your own boss, only till then can you have the full control of everything. You are talented enough to do this on your own.
After supporting her for years I just cannot stay subscribed to her. SO MANY THINGS have happened, not just with the morphe collabs, but little things that have shined light on traits of hers that I just cannot stand behind. It breaks my heart because it was because of Jaclyn that I fell in love with eyeshadow makeup. Now I dread clicking on her videos cause I know morphe is gonna be the number one product being used and talked about. ☹️
Ashley R why hasn’t this been talked about more?!? this is important to know because i wouldn’t want to pay to return something that didn’t work for me wtf
Everyone always has to pay for returns ..lol. try living in Canada instead of the U.S, or the rest of the world. That's just our life lol always have to pay for returns so quit crying about it
If you don’t want people to talk crap, BE HONEST. This is a poor me story. “I’ll never put my name on a product unless it’s perfect” yet EVERY launch has problems. And now that the emails are release I’m just ashamed I bought your collabs.
Okay so everyone complained at how influencers ignore everything being talked about by their subs but now that they're trying to connect with us they just get attacked? Can't please everyone.
I'm literally just ready for the beauty community to be about BEAUTY AGAIN. I'm so over the drama and combing through people's pasts with a fine tooth comb. I'm just here for the makeup, the tutorials, the reviews, the favorites, etc. I'm sick of the drama. 🤷♀️🤷♀️
Ryanne Garcia i think drama channels stirs up issues about them thats why 😣 they became (beauty gurus) defensive uploading 'my truth' videos that we didnt signed in for 😞
I want UA-cam be like it was in 2007, so beautiful & so lovely place it was... no business at all on those times. I really wish this, please UA-cam come back.........
Why are so many people upset about her talking about Morphe, when people wanted answers to what happened with MORPHE?? and when she addresses it, people don’t like what she says and assume everything is a lie... some people just want drama 🙄
THANK YOU! If she never mentioned them they'd complain that she never spoke about them like she's hiding something. If she talked shit about them they'd accuse her of lying to us all. GOD FORBID she comes out with a positive comment about them then they whine.
She supposedly is but all shes been saying for years is that its coming. But then she says shes been working for years on morphe stuff. If she put that energy into her own brand, it would have launched by now
You can never be in full control when stuff is being made over seas. All entrepreneurs know this. (Even if it’s made in USA, there is stuff out of your control) High risk, high reward. It’s business. And we are lucky she is this honest!
I never comment... but I have watched your videos from the very start. I recently have found I have disconnected from you, this is something I genuinely think about on a weekly basis. I used to smile ear to ear watching your videos. But I can’t say I do anymore, and I didn’t know why. Until right now..... you said you have not been yourself since having an editor. This is it! I MISS YOU DANCING AND SINGING THROUGHOUT THE VIDEOS. I would watch your videos to the very end to watch the bloopers. Jaclyn, I am proud of you, I miss you and love your personality. Please just “do UA-cam videos” without the thought of where it will take you. For instance no one starts a video of their jumper hanging off one shoulder, it’s a trend, it’s posed. Just BE YOU because YOU ARE GOOD ENOUGH! Come back to us Jaclyn 😘❤️😘🙏🏽❤️😘🙏🏽❤️😘
I disconnected with her too..but I am not gonna blame her..my own life has gone on a roller coaster ride since past 2 or 3 years..it happens..its life..you drift apart..then if you are lucky enough you come back together again☺dont we all still love her with all her and our lives ups and downs☺ I miss her dancing self too..i used to love her bloopers(by saying this i dont want her to push herself into making a forced bloopers section)..i will be very happy to experience that makeup mad lover kinda phase again with her😁💜
I think so little palettes have been returned is because Europeans will have to pay ridiculous fees to return. I get that's not your problem but morphe really needs to sort their returns policy ASAP. Plus in most countries in Europe you can't return makeup that has been opened if you bought it from a site other than Morphe.
It costs a shit tonne to return from Australia too! Not worth it. May as well keep shitty or broken make up. I ordered a J* palette 6 months ago through morphe and it arrived with half the colours cracked and broken. To return was gonna cost me an arm and a leg so I’ve kept it. Now I order my J* stuff through his website and have no issues
A few things: I think a lot of comments are getting deleted, and the skewing of feedback from your audience really bothers me. Second, I’ve always liked you a lot, Jaclyn, and I think you have a good heart. You seem like a good, decent person. People want to paint you as evil, and I don’t believe that about you. My biggest issue the past few years is that I simply can’t relate to you anymore. I’ve lost interest because your content has been inconsistent and uninspired, and because you sell us a lot, yes, but first and foremost, I just can’t relate to you anymore. Your life, or what you show of it, couldn’t be further from mine. Your audience will shift and you’ll pick up viewers who do relate to who you are now, but it won’t be me. I’m not unsubscribing, but I’m not as die-hard of a fan as I once was. I felt like I could connect to you like a friend, but now I only see ‘celebrity’. Be who you want to be, show what you want to show, but just know that how you present yourself to people has an impact on whether they can connect with you or not, and that costs audience too. It’s not just the Morphe, Morphe, Morphe and the selling, or the lack of content, it’s back to relating to people.
I understand at first glance how it may look bad that 35 eyeshadows are cheaper then 9 eyeshadows. But you're comparing glass to diamonds. Makeupgeek is cruelty free, made in the USA, has ethical process in terms of employment, uses strick health codes because there in the USA, doesn't have mineral oil (that you claimed you hated so much 3-4 years ago) and doesn't contain Talc which we know can be potentially harmful in certain doses. Morphe is made in China which can mean questionable hygiene practices due to the different laws, also Morphe uses Mineral Oil/ Talc, cheap packaging, also a concern that comes up with it being made in China is child slavery, we also know Morphe products was actually Crown Makeup/ brushes for a longtime and some products still are. As a consumer I would have invested in MakeupGeek eyeshadows. The quality, hygiene and overall ethic is much better. I don't say this to be mean, just to give you and idea of what a consumer would think. I use to watch you all the time and trusted your reviews. But once Morphe came into the picture and trying some products. It was clear I couldnt trust you anymore. You went back on your word so many times. Did so many Morphe collabs back to back! And it was constantly in our faces!! UA-cam became a money grab, rather then doing something you loved and made a good living at it. I think its great UA-camrs can make this a career! But when all my hard earned money was just to get you a Gucci bag and I received crappy makeup products. That was the last straw. I hope from this day forward you are 110% honest. Stop slamming your discount codes (that you claimed to hate metioning) down our throats. Think more before you post and maybe give collabs/Sponsered content a break. I don't want to come across as mean, just some tough love.
Yes! She needs to get back on the horse and release new videos - not shameless Morphe plugs - if she's serious about her UA-cam career. People mess up, it's life. And if she's good at what she does, then so what if people don't "like" her. You don't need to like someone to appreciate their talent. So in order to regain her credibility, and not allow the "why Jaclyn is cancelled" etc. videos drown out her voice, she's just gotta go back to the basics and immerse herself in the make-up.
Dear god the amount of time you had to spend correcting and clarifying yourself... girl I would be exhausted! When did UA-cam become such a critical place I liked when we were all just girls chillin, hangin out, playin with makeup! This is such a BU$INE$$ now...
Jaclyn, I can understand why people wouldn't return the vault collection! Not becuase they didnt want to, but because they couldnt. I bought your favorites brush collection back when it first came out, and it came with some brushes missing and one damaged! So when I called and sent pictures, they said that I had to pay shipping for the return, and if they felt like it wasn't a problem, then they would ship the same one back to me and make me pay for it. So I still wouldn't get a replacement or my money back and have to pay for shipping twice on top of what I already paid! They are terrible with their customer service, so I'm sure that many people have had the same problems! Not to mention, how many times I had to call back, because they would hang up on me! I spent countless hours sitting on hold and was talked to like I wasn't even human! So I refuse to buy from morphe again! And thats why I haven't tried to buy your collection with them! They are the most difficult brand to get refunds/returns/replacements from! I have been following you for a very long time, but I just can't deal with Morphe anymore! I have never had a problem with any other brands when it came to refunds or returns like I did with them! So again, please just make sure you know how hard it is for the customer who's trying to return a product, and what they have to deal with, before you say we aren't "wanting" to! No hate or shade at all, just telling you what I went through with Morphe.
First thing I thought when she said only 1% were returned was due to no one wanting to lose original shipping cost and have to pay to return them. Whole reason I ordered from Ulta so I could return them if there was a problem, which there was. I returned all 4 for being super patchy on the eye and horrible to blend. Worse than what happened with Subculture.
When I bought the original Morphe Jaclyn hill pallet, it came with one shadow broken and all I had to do was call and send a picture and they sent me a new one. I had the replacement by the end of that week. I’m not sure why some people are having issues with their customer service about this pallet. (Not saying I don’t believe you, just interested to know why the service seems to be bad on this issue)
Amberlynn Morris so true! A few years back I placed an order with them and never got it in the mail! Contacted customer service and did nothing about it! Never again will I purchase from them. They plainly robbed me and didn’t care.
I’m a long time subscriber and I’ve just been reading comments for the past 10 minutes. Someone else said this really well, your true subscribers will love you for who you are, not what you do or who you collaborate with etc etc. I’ve loved your videos from day one and haven’t had anything to complain about! I have ordered all your BECCA and Morphe collabs all the way to Australia and they are my most loved products! Don’t beat yourself up about negative people who probably don’t even watch, enjoy and appreciate all the content you put out! Please just keep doing you and know that there are so many people out here supporting you every step of the way! Love you Jaclyn xxx
I love this! Totally true. It breaks my heart that people are so rude to her! I'm glad she has her main followers though that have been there since day one who love her for who she is and not what she does or who she collaborates with and what not!! Lets out shine the negative!!!
This right here ❤️ hope she sees your post I know seeing all the positivity and negativity and the negatives always over power the love you get I know it hurts it’s only in our human nature to do so ❤️❤️❤️❤️
Especially since Morphe regards itself as such an an affordable brand, yet they’re only slightly affordable in comparison to luxury brands. The Jaclyn Hill palette was 38 dollars, and yeah, you get a lot of shades, but the average consumer wouldn’t use all of them. Why should I spend my coin and then have to make the palette work when it should be fine from the start ?
Only 1% being returned because it's not worth paying $15-$20 for shipping to get your money back. It's not a FULL REFUND if your having to pay shipping AGAIN to get your money back.
If Morphe is still having problems with inconsistencies then i think they need a better quality control dept. Also Jaclyn, if u can't count on Morphe to do quality control while manufacturing palettes with your name on it, then u may not want to collab with them any longer. Your name Is your livelihood and how you make your money. I don't want to see u get punished for something out of your control. I luv u Jaclyn.
Misty Hinds She should also find a brand that has been around for a long time and knows what they’re doing, cause Morphe has shown that they don’t over the last year.
she was real quick to ditch Marlena tho and real quick to throw Becca under the bus and ditch them immediately and pull palettes because they sucked. So weird that it’s literally the same exact issue 🤔 hmmm
Did you not hear the part when she talked about how she doesn’t actually know where the inconsistency are coming from? She said when she tries to reach out and talk to the people who are giving it bad reviews they change up what they originally said about the pallets and say it’s actually good and they don’t even want a refund or to exchange the pallet they originally had.
Personally, I’m not going to bother returning a palette I paid $32 for when I have to pay $15 for return shipping because I live internationally. The USA is the only country I know that will allow you to return a used makeup product, other countries do not.
Here in Sweden that's true! Of course you can return clothes, shoes, jewelry etc but I've never been able to return a used makeup product here, sometimes not even a opened one. If you want to make a return you have to send it back in the exact same shape that you bought it in, wich means brand new, not used at all. I think it is for hygienic reasons, it's the same with underwear of course XD
💯 Atleast she is addressing the issue, other gurus that have been in the same situation just don’t even address what’s going on and ignore it when their products aren’t up to par... I respect her for taking the time to thoroughly go through the process of walking us through what’s going on behind the scenes and it shows that she has also invested her heart into this project and not just money.
70k for a sponsorship? That’s literally the amount of student debt I’m going to be in. Someone give me a blush to talk about for 30 seconds to get me out of debt 😂 {edit: guys I’m literally just joking no hate towards Jaclyn}
SydneyKate sure, just work really hard for 10+ years, putting your faith into a job where the likelihood of you becoming a success is one in a million and then just maybe you could make the $70k too
I dont understand why you cant either this is a country with alot of opportunities So much complaining and there are people around the world who are very smart motivated and cant pay for college So you should be thankful that you at least got to educate yourself
Jaclyn, what this video proves is that YOU LISTEN TO US. You listen to your fans. You hear us out and use the criticism constructively, you are an open person with a heart of gold and we love you! Thank you for this much-needed clarification talk
Ok Jaclyn, I’m at about 11 minutes or so. And I can honestly say, Morphe responded to me via email and asked that I can return the one palette I was having issues with (Armed and Gorgeous). HOWEVER, I am based in Australia and I’m being told to send it to an address in the UK. Babe! Sending one palette that cost me $23AUD to the UK will be costing me about $15AUD to send to the UK. I responded and said nah, I accept my fate. Because it is idiotic for me to be sending a palette back and mathematically only getting $8 AUD in return after postage. So that option SUCKS for me unfortunately. So yeah, no thanks I will not be sending it back. But I would happily accept a new palette without having to spend another money to send it to the UK. Thank you for coming to my TEd Talk.
MsTopacJay my armed palette is patchy too, which is shitty because I was most excited about it. Hopefully she sees this because she’ll definitely have something sent to you. She cares.
MsTopacJay - pretty sure this is the main issue with majority of people who are unhappy with it. Far more than 1%. After paying to return a palette that only cost 12.50, your only gaining a few dollars. There is at least one or two workable shades. Easier to take the loss whether in US or else where. It just ensures those people will feel scammed and never purchase from morphe, or a collab with her name, again.
I don’t understand why you think you’re subscribers wouldn’t understand the price between MUG and Morphe. Like we understand the difference between ABH and NYX.
PLEASE READ/ THUMBS UP BEFORE THIS COMMENT GETS DELETED LOL In regards to the payment for negative reviews part- she's referring to a youtube series by Pretty Pastel Please called the secret world of influencers. She made another video answering jaclyns claims about how payment for negative reviews doesn't exist and I think it needs more attention because jaclyn's giving out some misinformation regarding sponsoring etc xo
I interpreted JH as saying that she hasn't experienced offers of payment for neg. reviews herself. We can def all agree here that they are MUCH less common than regular reviews/mentions and are shady/unfair in general so they are hushed up. Like I just don't think they happen that often but gossip channels etc think they are spilling tea blowing it out of proportion but it's not a huge, popular, mainstream "thing" in the industry
@@tmandrich95 yeah I get that and om not arguing- but I think it's also important to see the video by Pretty Pastel Please l, especially as JH specifically refers to it, so that you can take both videos and opinions into account when making a judgement :)
you didn't believe in the price of the mug palette but you agreed to release a 5 pan becca eyeshadow palette for $40?? That were problematic e made in china? Well, ok then.
The problem is that 30 seconds of mentioning a product is worth MORE MONEY THAN AN ENTIRE YEAR'S SALARY TO EMT, FIREFIGHTERS, NURSES, MILITARY, POLICE, ETC
It's a hell of a big problem. Nobody deserves that much money for doing what beauty gurus/influencers do (or to be fair anybody that earns that much). It's so absurd yet most people accept it and that's why things are not gonna change any time soon. There's men and women who risk their lives just to be able to have some kind of financial security, and still struggle paying rent. I might not be the most optimistic person ever, but I believe that rich people are just gonna become richer and poor people are gonna become poorer. It's not sustainable.
Exactly! Since when has it become acceptable that people who literally paint their face are being paid 10x the amount of trained professionals who risk their lives to help others. It's disgusting.
all I want to say is that I 100% agree with you, the hard workers of those professions deserve to be paid more for what they do then beauty influencers. however, that isn't a battle we can fight by posting it on youtube. jaclyn has no control over what money she is offered. she only has control over what she does, and says, and can do. if she accepts the money the contracts the deals, whatever, thats what she can control. it isn't fair and you're right about that but this comment you've posted on someones video who has no control over the issue isn't going to fix the issue. no hate whatsoever, I hope you have a great rest of your day and I wish good fortune to you. :)
You americans are so lucky - here in Romania (Europe), we cannot return a beauty item if it's opened or swatched. Stores like Sephora or other brands will not take them back, so we're stuck with the producst, no matter how good or bad they are.
Diana Dia yeah! I was thinking the same, I'm from Spain and here you can't even return any box (not only makeup but tech, food, clothes, whatever) if it's open or have an invisible scratch. They don't give a shit about clients opinions. Just want to re-sell the products.
@@MegaSirope that's too bad. Probably they don't want the customers to constantly return products, but on the other hand, I keep asking myself why the Americans can do it and we can't. It's frustrating
I’ve bought lots of stuff from Morphe and have loved some but haven’t loved others. I always end up just keeping it because I’m not willing to pay to ship it back to return it. This company is growing so much... they can’t offer a return label?
It annoys me that she has used that to say no one wanted them replaced or refunded so palette is actually fine and the complainers love it really, grrr so dishonest!
Watched this while getting ready for a night out with Jaclyn Hill x Morphe on my eyes and champagne pop on my face. These are my favorite products and are worth every penny I paid. Jaclyn is killing it and is the perfect example of a strong woman rising from adversity. Keep doing you, beautiful 🙌🏽
This is the video we wanted. All us viewers want is transparency and the truth. I applaud you for this. Thank you so much Jaclyn! I wish I could afford your palette but maybe one day I can buy one of your products!❤️
I dont believe you. I had to unsubscribe for many reasons. Also, you never looked at the camera....you were watching yourself in the view finder the whole time.
I called Morphe today, I bought the bulk collection the day it launched been playing with all the palettes to see how they perform and determine whether is a product that I want to keep or not. Well the worse pallete is the dark magic. the bulk cost is $49 if I am going to keep a product at any price I better be satisfied to keep it. Well today after days of trying to make the dark magic to blend right was impossible, it just blended terribly. So I contacted Morphe and guess what in order for me to return this bulk. number one I have to provide pictures of the horrible blending. Second pay for shipping for a product that I am total dissatisfied with. where is "I want to make right for you guys."
I personally don’t care if youtubers promote their affiliate codes... I mean at the end of the day I make the choice to use it or not. No one is making me use it just by talking about it, I see it more as how Avon and Mary Kay people sell. Anyway, I would just love to see you upload more Jaclyn! Obviously if it’s something you still want to do but if you’ve lost the passion in doing videos then so be it, focus on something else but let a girl know! I’ll support you in whatever you chose to do 💕
Why do people hate her so much? She is very obnoxious but a lot of people are on UA-cam... most of them actually...so why? I actually quite like her.. she seems honest. Of course I say this with a grain of salt as I don’t know her, but nevertheless that’s my impression.......she’s just loud and very very talkative... don’t make her into a selfish monster because if she was she would’ve never made a video apologising
I'll try to keep my thoughts short, I don't care how much money you make if the products I buy are quality. I realize that one person can't control every aspect of that. I miss my favorite UA-camrs doing tutorials and I don't mind 30 minute videos. Don't get me wrong, the drama is entertaining to a point, but I just want to learn to do good makeup because it helps me. I came to UA-cam during a depression and watching makeup videos and trying makeup gave me an OUT that I needed! 💜I hope things calm down for you!
Completely agree! That’s why I stopped watching their videos for knowledge. I would recommend checking out( if you haven’t already) @mathias4makeup, eve pearl, Lisa Eldridge, Wayne goss, OLDER kandee Johnson tutorials, Charlotte tilbury has good ones too if you search her playlist.... When I’m in a funk I always turn to those! Hope you feel better soon! Sending positive vibes your way☮️
Wow disgusted after reading those emails to MUG, your behaviour towards them is horrible, and you have the cheek to ask for free refills of your 2 can’t live without shades, so so shady glad it’s out there now for everyone to see!!!
How was her behavior horrible? She wasn’t in a contract with them yet and it all worked out for everyone. They are still friends too. I guess the issue is with you that you’re upset there wasn’t a collab between the two. Where are you getting that she asks them for free refills on eyeshadows? She has stated many times that she can afford to buy her own makeup. I don’t believe for a second that she gets refills on two eyeshadows for free when 1) they’re cheap and 2) she spends hundreds at Sephora 2-4 times every month. What you’re accusing her of is just unrealistic. Lol
@@kier2323ify I did read them which is why I stated that "She wasn't in a contract with them yet and it all worked out for everyone. They are still friends too." And, it is also why I asked: "Where are you getting that she asks them for free refills on eyeshadows?"
@@andreadavis1250 You could answer my question instead of replying with another question. Jaclyn Hill only showed her email to MUG. So, how did MUG lose almost a million $ when they weren't in a contract?
Jaclyn, there’s actually a lot of people who wanted to return their palettes, the reason why they haven’t is because it actually costs to send them back. A lot of people are not going to return a product when they have to pay for it, especially us who are not in the US, it costs a fortune for us to just buy it let alone send it back. Plus others also just wouldn’t be bothered to send it back, it’s just too much fuss and bother. I hope you do take a step back from morphe and get involved with other brands and stuff, it is true that we are tired of the morphe pushing, especially the code pushing. So I hope you step back a bit from the codes aswell.
For most of the brands you have to pay for the shipping when you are returning a product. I don't get why everyone is so upset with this. I know that this cost so much money, but that is not the only brand that to this.
She has no control over their return policy 😂 She literally created a pallet and that is it. Besides, Morphe’s probably just trying to recoup some of the money they lost in delaying the launch date which they didn’t have to do. Go to their website and contact customer service with your complaint & maybe something might actually get done... because I assure commenting on her UA-cam page is definitely not doing anything productive.
Call back and speak to a manager. They will send you a prepaid shipping label. These are defective and this video proves it. The burden of shipping is on them.
Jaclyn, I asked to exchange my vault and Morphe told me they don’t do exchanges. They said I would have to ship it back and pay for the shipping. Also would lose the original shipping costs paid. That’s why I haven’t done anything and I’m sure it’s why others haven’t as well!
Fucking bump! This is why people aren't returning their pallettes Jaclyn! It's not BC they're being haters and lying about the inconsistencies, it's because they're gna have to pay for it to get back to morphe
I agree, these inconsistencies are a Morphe problem. I would love to see her work with a different brand that hasn't had so much controversy and issues.
I dont think people are upset that beauty influencers are making money for their craft. I think people are upset that many beauty influencers opinions are being bought then they get on camera and tell their audiences that their opinions are genuine and to be trusted.
This is true! I struggle so much believing people's review videos, because you can't say whether it is genuine or not.
So true. Sorry that im gonna say it. Morphe is the shadiest brand out there!!! Why?? They bought youtubers giving them codes etc etc. Morphe started as self labaled brand. Stephanie Nicole is taking about that in very nice video. ..I just dont understand why customers r buying their products. Quality isnt there
@@annakarnowska9618 I can honestly say that I've never once bought anything by Morphe, no palettes, brushes ir anything..
Exactly. Everyone's going to have their own opinion about anything...gotta just try it for yourself, if you like something and want to see how you yourself might like it. Because opinions are just like assholes...everyone has one. Like, this influencer might not like a particular foundation, setting powder, or something, but this other one could say that they absolutely love it. Then you're left wondering why the other one didn't like it....personal preference. Makes me think of Gabriel's video when he was talking about Manny and started to say that Manny had told him you can make the audience believe whatever you want. If I see something and I want to try it, I'm going to try it for myself, because what she/he may not like, I might like it for myself.
@@annakarnowska9618 you were right. now in 2023 they are also gone
i own 0 of these collab products but i am 200% invested in all of this drama.
omg me
I use the same 5 products from dollar general every day and I am 300% invested in this drama.
Same girl...SAME.
same
same
Use code “ADOPTLOVE” when buying Morphe products. The money goes to animal shelters, not to beauty influencers
Sooooooooooooooooooooo...you get influenced by Beauty COmmunity to make the purchase. The beauty community has basically made Morphe what it is. But you don't want them to get paid??? WtF
@ Don't they have enough? Fuck them. The animals are more deserving...It must take a lot of effort to review makeup. Such hard work, pfft. Gtfoh.
umm.. they are all RICH ????
@@midashq I think you missed the point ???
Payton Victoria or don’t buy shit from Morphe because they are con artists, as is Jaclyn. Support a beauty influencer and shelters who are legit.
JUST SAW THE HERE FOR THE TEA x TEA SPILL first chapter and I am shook!!! No words Jaclyn Hill.
I'm kinda shook. Disgusting attitude.
Jaclyn is a disgrace! Such a shitty person
I have that song "Run Around" stuck in my head after watching HFTT's video on her.
yup me to #shook&disgusted
That picture of all those shadows she made with her dogs name on it omg that was so shocking
Thank me later ;)
1:40 - Talks about inconsistency with Vault Collection
4:40 - Rumors about the palettes
8:30 - Reasons why she hasn't talked much about what's been happening/ Social media trolls about palettes/ percentages of returns and exchanges
16:20 - Apologies for shoving morphe in our faces
18:30 - Past collaboration with Makeup Geek drama
29:00 - Talks about Marlene's video about the beauty community
30:00 - States how she wants price to be fair for everyone and she's only had one sponsor for her whole career
34:00 - Talks about sponsorships
36:30 - Influencers paid a brand to give a negative reviews about other brands
38:00 - Offered by 2 brands 1 million dollars turned down both
40:00 - Appreciation for opportunities we brought along by supporting her
42:00 - Low-key addresses drama in beauty community
Damnnn thank you
You’re the GOAT!
Tank you!!’ Hahaha
Not all hero’s wear capes
👌🏼
to be honest i don't care about the fact that influencers are earning a lot of money from sponsorships... i have a problem with the fact that it's disguised promotion/product placement that is often not mentioned anywhere in the video and should be illegal if you ask me (it is in certain countries i don't know about the US though). the thing about paying people to give negative reviews MUST be illegal in the US as well that's why i think no one is talking about it but i am sure it does happen
DayWatch yes, not disclosing is 100% illegal in the US. Unfortunately it’s a difficult thing to fully monitor & enforce so it still happens
good to know!
DayWatch for most videos like the ones you're describing, there's now a little subtext that says "includes paid promotion" in the bottom left corner of the screen and doesn't go away until they mention. so maybe look for that to gauge who's being genuine and open
It is illegal it is slander of a business. However, I 100% believe that it doesn’t happen for that reason it is illegal and if a company we’re to pay someone to do this there would be a class action lawsuit involved.
DayWatch No youtubers I know still doing this. It seems you’re stuck in 2010 era of beauty gurus?
1% are returned because people don't want to pay the $15 return shipping!!!
Misery and because Morphe was giving some of us the run around. Ike what happened to me i went through 5 diff customer service reps, and it took me TWO weeks of talking back and forth to get proper help.
🤪
$15 to ship back? Jeez
WOW $15 to ship it back?? Why so much??
That’s how much one of the palettes are, wth
This video did not age well
😂😂😂
Lol. Why do you say that
this comment had me dying xDD sort of searched this video to find comment like this
lmfaoooo
Tamara Ace92 shiiiiiit😂😂😂
I watched when it first got uploaded and I’m watching agains still loving her but trying not to let my eyes roll out my head 😬
Remember when "beauty gurus" used to actually do make up tutorials? No drama, no personal crap, no sales pitches, no bashing other channels, just fun make up tutorials. Guess those days are gone...
Yeah thats far gone. Good ol days.
There’s a lot of great ones like Tati, she reviews everything and is far removed from this crap
I miss those days...bring em back
Michellette it’s like this now because originally gurus were just normal, everyday people doing something they loved. Now, it’s all about money and deals and they’re basically celebs, so it’s dumb celeb drama.
nicole guerriero & carli bybel are the only real ones left
*quietly waits for Shane to fix the beauty community via a 3-5 part video* edit: y’all I get it lmao it could’ve aged better, but I’m not deleting it anytime soon :)
KyOnRye lmao 🤣 😂
Shane fixing some makeup channels is not his forte..LOL!!!I can’t even imagine 😆
KyOnRye OMG TWEET HIM THIS HE’LL TOTALLY DO IT
even shane cant make these gurus tell the truth and name drop its just a buncha half truths and I feel like this industry is really dark and some illuminati shit way more then shane can fix...
🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼🙌🏼
Can I just have you active here again? Like on a regular basis? Drug store tutorials, dupe videos, 5 minutes make up looks, updated foundation, eyebrow, eyeliner tutorials, first impressions, etc; just tutorials in general without a product to promote.
Chill Bitch she don't do money with this things anymore.
There's no money in those videos though so you wont see that here anymore.
Chill Bitch 🤗👍🏻👍🏻👍🏻👍🏻yessss
I agree - I just want to watch makeup tutorials again!!! I’m hitting unsubscribe on any guru that is not putting out new make up related videos/tutorials/reviews within the last 10 days.
She’s not inspired anymore :(
Can’t even finish watching . I’m going to be real, raw and transparent I no longer believe a word that you say.
Diana Beltran amen.
What’s unfortunate is that I think morphe is using Jaclyn as a mule for the promo of all their products. I think the REAL issue is that “Linda” or whoever is running the show needs to totally reform morphe as a whole. Their company is way too money hungry and it’s showing. What’s unfortunate is the fact that Jaclyn is the one doing all the explaining and she’s taking the majority of the flack. Morphe should’ve put out a public statement and explained what was going on to their consumers. Jaclyn doesn’t control any of the business or production related decisions. She’s merely on the creative/marketing end of it all. Overall I think MORPHE needs to be the one addressing such things instead of having it come from the influencer they work with while they take a back seat.
TheBlurbs D. 100% agree. Jac doesn’t realize it but she’s having to defend MORPHES product while they do nothing. If Jaclyn goes down, morphe will continue to do collars with others, completely unaffected. They are the business version of the human Manny Mua.
TheBlurbs D. Jaclyn needs to see this!!!
💯% truth
I’ve always felt like Morphe is using Jaclyn as their scapegoat so they don’t have to address all of the scandals. All she is is an influencer. People give her way too much credit in regards to what she has control over behind the scenes. And I don’t mean that in a rude way. She’s just the face and who gets the sales. Linda is the one that should be addressing all of this shit instead of pushing it off on Jaclyn. That’s not to say Jaclyn is completely innocent, because I’m sure she’s not, but I don’t think she’s deserved all the hate and blame she’s gotten for Morphe’s scandals.
c'mon - she knows *exactly* what she is doing. and, think of how many fees she got from other companies and pushing shitty products.
it's not the beauty community any more
it's the drama community
illmakeuhowell sooooooooooo boring
illmakeuhowell it is
Agreed. Can we have makeup videos please
This
Let's go back to what's in my purse, hauls, make up, hair tutorials, Diy
*60,000* for a sponsorship *can’t relate* drinks my $1.50 juice box
Glam Manniac your profile thumbnail 😂😂😂
I drink tap water
yasmine xx lol i love it 👀🤷♀️😂
Buffoon lmao me
“I’m gonna do better and be more active on UA-cam.” Hasn’t posted a video in two weeks since this. 🙄🙄
We gotta wait for her new Morphe Collab to even see her overpumped face again
Yep she doesn't have something to sell us so you'll not see her until then..
staciturner1979 this is why I stopped watching this weirdo
Exactly! I mean look at her...weird, plumped, elastic, botoxed-to death plastic face. She looks and acts like an alien! No more keepin it real!
@@somewherebeyondthesea9999 May I ask why you guys are even watching if you dislike her so much? Why not just keep mean words to yourself?
Me: Not another “My Truth” video...
Also me: Grabs the popcorn and hits play
I swear more tea has been spilt on UA-cam in the last two weeks than at the Boston Tea Party 😂
I love this comment so much. 😂
Yep there is literally no more tea in the cup
I almost choked on my water with this!
This is epic ❤
Amy Loves Makeup that was so corny
Trying to word this in the nicest way I can but I truly think you need to now just focus on your own line and stop collaborating. Because you will have a lot more control over your own product and inconsistencies (if they happen )will be only on you. I think everyone is ready for your own stuff to and will appreciate a range of products by “Jaclyn hill” not “Jaclyn hill & ...”
DANIP MAKEUP ARTIST why in the world would she release her own line after all of this? I wouldn’t if I was her. I would be absolutely terrified, people are seriously horrible to her.
Honestly I think a lot of people are not returning because of having to pay for return shipping. I think that is ridiculous. We pay $6 at least in shipping and we aren't happy with the product I think Morphe should pay for return shipping labels.
THIS. When they told me just to send it to some random address I was not happy.
did you guys send pictures to Jaclyn showing her how bad the palettes are?
@@taradale3220 no. I doubt she would even reply.
Amanda James TRUTH!!! The pallets I got were trash, so bad. I tweeted pictures but soooo many people came at me for it. I’m not about to pay, so I can return them...
Amanda James you wont know unless you try
Oooooh girl, the cat is out of the bag. And that was only part 1.
I was just saying this... like wtf cud part 2 be HFTT already destroyed every bit of her credibility
She gave them the run around. Chileeee and they would always have to email her first about samples instead of her emailing when she got them. It was never i will test it right now. It was always ill do it tomorrow. The run around. Damn!
Honestly I'm just thankful she isn't on the floor with no makeup
You made me laugh
Ashley Strain right 😂
Lmaoooo
This comment is so pigmented.
I'm thankful she isn't spending four minutes trying to force one tear out
Whatever happen to hauls, tutorials, and tips and tricks and fun videos on makeup? I miss those :(
So real.
katekc100 everyone is paid for everything now!!! So who can we even trust to give us an honest review!!
watch Tati, she does amazing videos still, 5 days a week, all price points and brands. I love it!
You can find all of those oh my channel ha! 💓🙊
Emily Noel still has an awesome channel and I feel she’s always honest about products... love her!
Shane can’t save the beauty community
That Random Grill Who Draws lmao this is the funniest comment!
Bet he could!
IM SCREAMING
This is the best comment I've seen
this comment didn’t age well..esp now that he’s coming out with Cashgrab 2.0!
Haha haha! I just watched three minutes of this and it is hilarious considering what is happening with your own makeup line now. Can’t blame it on anyone else this time sister.
she will find a way.
I did the same! Haha! Unfortunately, she blamed the lab.. she will never take responsibility
Michelle Drake it is so ridiculous! I am done with her and I hope she is done making up lies...
Noone blamed anyone here. Get yourself together
Anyone else feel the volume is super low on this video?
alex yes
i thought it was my computer pressing the up volume button like 20times lol
The editor was trying to compensate for her screaming.
No it’s low
Good bc shes got a loud voice naturally so I'm greatful for the lower sound.
And that's why Michelle Phan retired.
usernameformychannel she’s the realest. Always humble. She still my fav.
She is the realest! I hope she’s happy with how her life is going. 💜
why are people boycotting sephora? im so lost with all this drama >.
Vaves Faves Why are we boycotting Sephora? This is the first that I hear of it.
Love Michelle Phan
Reusing the packaging is great for the environment and recycling.
Exactly!
Paris Milena lol.
Elizabeth De Costa thts funny
Jaclyn isnt motivated by the enviroment, its all about the dollar. Neglecting to use vegan, cruelty-free ingredients and hardware is evidence of her greed and lack of moral resposibility.
Ellaova it's not her brand lmao she can't choose the ingredients don't get ur panties in a twist
Came here from a recent drama channel about the lipsticks... but baby why do the excuses keep coming? Being accountable and humble will be more respected than making excuses and deflecting.
I originally ordered 2 palettes the day they launched: Ring the Alarm and Bling Boss. I didn’t buy the whole vault because I didn’t think I’d be able to do anything with Dark Magic. Not really my vibe. But I was so excited about Bling Boss. My order came, and instead of Bling Boss they sent me Dark Magic. I was literally heartbroken. I used Ring the Alarm and I loved it, but I called customer service to see if there was any way they could take back Dark Magic and send me my Bling Boss. Of course, at this point they were all sold out, but the rep on the phone said I could email Morphe for a refund and hold on to the Dark Magic palette anyway. I thought that was really cool. I was still heartbroken about Bling Boss. But I was getting my money back AND getting a free palette, and I LOVED Ring the Alarm, so I was ok with it. I emailed Morphe explaining the situation and asking for a refund. Within 2 hours, I got a response back saying that they were overnighting Bling Boss to me. And I could still hold on to Dark Magic.
I’m so impressed with Morphe’s customer service, there are no words. And I LOVE all 3 of my palettes, even Dark Magic, which is so far out of my comfort zone, but I watched your tutorial and I loved the look you did with it and gave it a shot. I got soooooo many compliments. I think people are assholes, and petty jealous haters, and you don’t need to listen to any of them. You’re a boss, Jaclyn. You created yet another amazing product with an amazing brand and anyone who matters loves and applauds you for it.
That's really good for you
Good for you. That's awesome.
That is amazing!
Ani Avakian well said!
You are such an amazing person!
Jaclyn I think this is the universe telling you to put the brakes on your collabs and go out into the world as your own brand. Own it yourself, develop it yourself, get into the labs yourself and cut out the middle man because that seems to be what's failing you now. I love your success, but every time something goes south you're missing part of the story or the process which in turn hurts your business. You can't take on full ownership of a situation, be it negative or positive, when it's a collaboration. It's also not fair that you're taking on the brunt of the negativity when it's a collab. Get your ducks in a row, get your act together, and get moving with your OWN brand. ❤
GoatNamedBruce I agree!
Yeah, I mean we don't know what's prolonging it but I agree that your own company would be an amazing thing and I can't wait to see what you do! It's very clear that your sweet spot is creating products and doing your own thing would be 100% you which would allow to support you even more. I hope you post more frequently because I really just enjoy watching you. And it's interesting what you said about not doing sponsorships because, not many people would turn down that kind of money, so that just makes me respect you even more. Love you gjrll,
Yeah don’t know too much about how business works but I believe her to have the heart and the smarts to branch off to do something of her own.
also, with full ownership she could lose everything, or at least a shit ton of money. So I could see why anyone would prolong it
I try to play nice and keep any critique as productive as possible. I get plenty of constructive criticism in my business position. And, you seem to welcome it and learn from it. Personal jabs are so unnecessary. It just shows insecurity from the person taking personal punches. Lay off of those please... not that anyone will listen to me--- but it's so low class.
The truth is , people grow out of UA-cam 🤷🏽♀️. I think Jaclyn has reached that point . Which is the reason why I think she has been promoting more than creating creative content. At this point, girl, build your brand . You’re a great seller . Great spokesperson, so I have no doubt you’d create a brand as big as Estée Lauder , MAC, Clinique, etc.... I personally think you shouldn’t rely on UA-cam or Morphe cause at the end of the day, they will only pay attention to the numbers that you produce in your viewership and units that you sell. You’re a business woman , and I think that people don’t get that. But I think it’s time for a new phase and a new direction for your life AND your channel. Use your audience wisely. And also , use your talents wisely, cause that’s what’s gonna make your name unforgettable.
Liz Aparicio THANK YOU! A business woman who gets it
Liz Aparicio omg yessss preach it sis
I agree 1000%
True. All of her comments want tutorials - she’s an incredible teacher. But also if she made too many idk if people would be happy for very long. As a long time follower, seeing her branch out into her other types of videos this year didn’t seem genuine or like her brand, because she was doing things that she felt like were expected of her. But, I wish she would just make her own brand. Because I don’t want her to disappear, but this is a point where I don’t know where her channel really can go from here. So much love for you, Jaclyn. I think Liz gave very sound advice.
Girl, you basically commented what was on my mind. Thank you! 👏🏽🙌🏽
Can we just go back to the fun makeup tutorials where you teach us how to blend until our hands fall off and do goofy bloopers at the end and sing at the top of your lungs? I miss that girl.
Literally waiting for Shane to swoop in and salvage whatever is left of this “community”
Im pretty sure James Charles is trying to make a series about the beauty community as a whole
Girl I think we need a Morticia Adams Halloween look with this hair okay?
except Mortitia was pretty.
I was thinking Cher but YES on the Morticia Addams!
from the series, not movie)
Jaclyn, create your own brand and be your own boss, only till then can you have the full control of everything. You are talented enough to do this on your own.
Agree!
Is she? This comment doesnt aged well...
After supporting her for years I just cannot stay subscribed to her. SO MANY THINGS have happened, not just with the morphe collabs, but little things that have shined light on traits of hers that I just cannot stand behind. It breaks my heart because it was because of Jaclyn that I fell in love with eyeshadow makeup. Now I dread clicking on her videos cause I know morphe is gonna be the number one product being used and talked about. ☹️
I agree with you..
Agree!! It's always about morphe!!
What is going on with all the beauty gurus? It’s so much drama
Love how theyre all jumping on the train of "sharing their truths" because they know itll get views
I've noticed it's only the "bigger" beauty gurus. 🤦
VIEWS
It’s a ripple effect of drama, might as well milk it for the views
Smiles Lehmann no.
Am I the only one experiencing 360p? I don't see an option for HD
I keep refreshing thinking it will update but wont..its only in 360??
My firestick wouldn't even play it so I'm watching on my phone lol.
Mine is the same way
Mine is same too:(
So she can delete it and reupload
JACLYN. THE REASON THERES ONLY 1% RETURNS IS BECAUSE MORPHE IS MAKING US PAY FOR SHIPPING.
Ashley R why hasn’t this been talked about more?!? this is important to know because i wouldn’t want to pay to return something that didn’t work for me wtf
Ashley R OMG YES!!!! THANK YOU. How do you make SOOOOO much money and make your customers pay for shipping back.
Amen! I HATE morphes return policy!
Everyone always has to pay for returns
..lol. try living in Canada instead of the U.S, or the rest of the world. That's just our life lol always have to pay for returns so quit crying about it
This is why I didn’t return mine.
If you don’t want people to talk crap, BE HONEST. This is a poor me story. “I’ll never put my name on a product unless it’s perfect” yet EVERY launch has problems. And now that the emails are release I’m just ashamed I bought your collabs.
...and here we are yet again.
lol why do all youtubers "need to talk" or "tell their truth" suddenly
IamSofia to get VIEWS to get MONEY
I guess they all need to save their tail 😕
Okay so everyone complained at how influencers ignore everything being talked about by their subs but now that they're trying to connect with us they just get attacked? Can't please everyone.
Maybe because they are all of them only people, who want to justify themselves in some way?!
@@leanacecelia9201 this
I'm literally just ready for the beauty community to be about BEAUTY AGAIN. I'm so over the drama and combing through people's pasts with a fine tooth comb. I'm just here for the makeup, the tutorials, the reviews, the favorites, etc. I'm sick of the drama. 🤷♀️🤷♀️
Ryanne Garcia PREACH SIS
Ryanne Garcia i think drama channels stirs up issues about them thats why 😣 they became (beauty gurus) defensive uploading 'my truth' videos that we didnt signed in for 😞
Omfg yes this drama is some bs!
Amen
Ryanne Garcia YES!!!!!! Well said!
The beauty community is everything but beauty.
This video aged like a sack of potatoes 😂
the ✨lies✨of it all
a 30sec mention for $70,000....🤔 how may subscribers i need to have 😂😂..I see why some youtubers post only once a month lol
Love you!🌻💛
Forealforeal
What’s the time stamp I don’t think I’ll make it thru the entire 45 mins 😩😂
33:30
nobody is returning them because they have to pay for return shipping.....
She's so up her own backside that she thinks people believe her!
TRUTH. My armed and gorgeous is patchy but oh well fuck us ig.
Alexys Guzman exactly. Morphe is being ridiculous and it’s ridiculous for Jaclyn to defend them.
She lying the return fee is fucking crazy.
Pink Acid how much is the return fee?
Off topic...but can we get an updated house tour?!? 🏠
FR! All i wanna hear about
Deadass!!
Yessss!!
Yessss !!!!
I believe not a single word out of her mouth. She is constantly blaming her fans. Shitty way to treat your customers.
Jaclyn: Everyone’s so scared to name drop in the beauty community
Me:Jeffree’s not. 😂
YESS QUEEN
Jolene Alyssa Tonkin He always keep sh*t REAL.
Exactly what I said 😭
🙌🏼🙌🏼
I want UA-cam be like it was in 2007, so beautiful & so lovely place it was... no business at all on those times. I really wish this, please UA-cam come back.........
Hayuhi yes, please!!!
i’m just happy this platform ended up giving many people an income for being themselves
UA-cam was around in 2007??
I remember I read an article they have started in 2005. I created my channel back in 2007.
@@hayuhinaira that's so insane! Omg what a long time! I was 16 now im 27! Crazzyyyy
Why are so many people upset about her talking about Morphe, when people wanted answers to what happened with MORPHE?? and when she addresses it, people don’t like what she says and assume everything is a lie... some people just want drama 🙄
EXACTLY
People just need something to hate on. It's literally disgusting. The youtube community has gotten so toxic.
THANK YOU! If she never mentioned them they'd complain that she never spoke about them like she's hiding something. If she talked shit about them they'd accuse her of lying to us all. GOD FORBID she comes out with a positive comment about them then they whine.
Because she stupidly goes "i don't know how much i have made from the vault collection". Like are you serious? LMFAOOOOOO.
RIGHT? She can’t win
The fact she will do a part 2 of this video is so expected. Turn on the notifications on this channel to go run and see it🔥😂
I am living for the background!! Who prefers her home as the background rather than a professional backdrop? ❤
Girl, just start your own brand. That’s the only way you’ll ever be in full control.
She supposedly is but all shes been saying for years is that its coming. But then she says shes been working for years on morphe stuff. If she put that energy into her own brand, it would have launched by now
You can never be in full control when stuff is being made over seas. All entrepreneurs know this. (Even if it’s made in USA, there is stuff out of your control) High risk, high reward. It’s business. And we are lucky she is this honest!
I never comment... but I have watched your videos from the very start. I recently have found I have disconnected from you, this is something I genuinely think about on a weekly basis.
I used to smile ear to ear watching your videos. But I can’t say I do anymore, and I didn’t know why. Until right now..... you said you have not been yourself since having an editor. This is it! I MISS YOU DANCING AND SINGING THROUGHOUT THE VIDEOS. I would watch your videos to the very end to watch the bloopers. Jaclyn, I am proud of you, I miss you and love your personality. Please just “do UA-cam videos” without the thought of where it will take you. For instance no one starts a video of their jumper hanging off one shoulder, it’s a trend, it’s posed. Just BE YOU because YOU ARE GOOD ENOUGH! Come back to us Jaclyn 😘❤️😘🙏🏽❤️😘🙏🏽❤️😘
I disconnected with her too..but I am not gonna blame her..my own life has gone on a roller coaster ride since past 2 or 3 years..it happens..its life..you drift apart..then if you are lucky enough you come back together again☺dont we all still love her with all her and our lives ups and downs☺
I miss her dancing self too..i used to love her bloopers(by saying this i dont want her to push herself into making a forced bloopers section)..i will be very happy to experience that makeup mad lover kinda phase again with her😁💜
BellaMarie 👏🏼👏🏼👏🏼
BellaMarie yessssss! You took the words right out of my mouth!!
girl you went ham on those fillers also eveyone should watch the here for the tea and tea spiller collab on the truth of Jaclyn it's so good
8:22 "I'm not gonna sit here and cry on camera" LOLOL THAT SHADE 👀
Jen Li who cried
Love Always Ruby laura lee
LMAO💀
Nah, most gurus get edited with emotional faces crying...Laura Lee... it's not shade.
would you cry on camera on your feelings just for people to make you look bad?
I think so little palettes have been returned is because Europeans will have to pay ridiculous fees to return. I get that's not your problem but morphe really needs to sort their returns policy ASAP. Plus in most countries in Europe you can't return makeup that has been opened if you bought it from a site other than Morphe.
Yea no way only 100 palettes have been returned. Im in several makeup groups on facebook and I alone can confirm 100 returns! Lol
I purchased mine here at ulta in the US and I returned mine! They were pretty bad.
It costs a shit tonne to return from Australia too! Not worth it. May as well keep shitty or broken make up. I ordered a J* palette 6 months ago through morphe and it arrived with half the colours cracked and broken. To return was gonna cost me an arm and a leg so I’ve kept it. Now I order my J* stuff through his website and have no issues
I know I love in Canada and when I ordered her first palette it cost me $60 just for shipping and duties over the border it’s ridiculous
Same for South America
A few things: I think a lot of comments are getting deleted, and the skewing of feedback from your audience really bothers me.
Second, I’ve always liked you a lot, Jaclyn, and I think you have a good heart. You seem like a good, decent person. People want to paint you as evil, and I don’t believe that about you. My biggest issue the past few years is that I simply can’t relate to you anymore. I’ve lost interest because your content has been inconsistent and uninspired, and because you sell us a lot, yes, but first and foremost, I just can’t relate to you anymore. Your life, or what you show of it, couldn’t be further from mine. Your audience will shift and you’ll pick up viewers who do relate to who you are now, but it won’t be me. I’m not unsubscribing, but I’m not as die-hard of a fan as I once was. I felt like I could connect to you like a friend, but now I only see ‘celebrity’. Be who you want to be, show what you want to show, but just know that how you present yourself to people has an impact on whether they can connect with you or not, and that costs audience too. It’s not just the Morphe, Morphe, Morphe and the selling, or the lack of content, it’s back to relating to people.
Sarah G agreed
If something is commented too many times it gets sent to spam. They all might be there
Beautifully said 👌
🙌🏼🙌🏼 Well said...
I completely agree Sarah!
I understand at first glance how it may look bad that 35 eyeshadows are cheaper then 9 eyeshadows. But you're comparing glass to diamonds. Makeupgeek is cruelty free, made in the USA, has ethical process in terms of employment, uses strick health codes because there in the USA, doesn't have mineral oil (that you claimed you hated so much 3-4 years ago) and doesn't contain Talc which we know can be potentially harmful in certain doses. Morphe is made in China which can mean questionable hygiene practices due to the different laws, also Morphe uses Mineral Oil/ Talc, cheap packaging, also a concern that comes up with it being made in China is child slavery, we also know Morphe products was actually Crown Makeup/ brushes for a longtime and some products still are. As a consumer I would have invested in MakeupGeek eyeshadows. The quality, hygiene and overall ethic is much better.
I don't say this to be mean, just to give you and idea of what a consumer would think. I use to watch you all the time and trusted your reviews. But once Morphe came into the picture and trying some products. It was clear I couldnt trust you anymore. You went back on your word so many times. Did so many Morphe collabs back to back! And it was constantly in our faces!! UA-cam became a money grab, rather then doing something you loved and made a good living at it. I think its great UA-camrs can make this a career! But when all my hard earned money was just to get you a Gucci bag and I received crappy makeup products. That was the last straw. I hope from this day forward you are 110% honest. Stop slamming your discount codes (that you claimed to hate metioning) down our throats. Think more before you post and maybe give collabs/Sponsered content a break.
I don't want to come across as mean, just some tough love.
Yes! She needs to get back on the horse and release new videos - not shameless Morphe plugs - if she's serious about her UA-cam career. People mess up, it's life. And if she's good at what she does, then so what if people don't "like" her. You don't need to like someone to appreciate their talent. So in order to regain her credibility, and not allow the "why Jaclyn is cancelled" etc. videos drown out her voice, she's just gotta go back to the basics and immerse herself in the make-up.
Dear god the amount of time you had to spend correcting and clarifying yourself... girl I would be exhausted! When did UA-cam become such a critical place I liked when we were all just girls chillin, hangin out, playin with makeup! This is such a BU$INE$$ now...
When the $$$$ comes in the chill atmosphere is gone. 😂😂😂😂
Preach
m.ua-cam.com/video/rJXB9VhK1eM/v-deo.html
Money makes everything confusing.
Agree! In these days, lll those, "oh, I am working on a secret project" discourages me to watch straight away....
Wig? Snatched.
Tea? Spilled.
Hotel? Trivago.
Haha funny!!
Lmao I effing hate that slogan, it doesn’t even rhyme but it works so well in this comment... 🤣 good job you got me
Dead!! 😂
Yesss this is an amazing comment.
Lmao!!😂😂
Jaclyn, I can understand why people wouldn't return the vault collection! Not becuase they didnt want to, but because they couldnt. I bought your favorites brush collection back when it first came out, and it came with some brushes missing and one damaged! So when I called and sent pictures, they said that I had to pay shipping for the return, and if they felt like it wasn't a problem, then they would ship the same one back to me and make me pay for it. So I still wouldn't get a replacement or my money back and have to pay for shipping twice on top of what I already paid! They are terrible with their customer service, so I'm sure that many people have had the same problems! Not to mention, how many times I had to call back, because they would hang up on me! I spent countless hours sitting on hold and was talked to like I wasn't even human! So I refuse to buy from morphe again! And thats why I haven't tried to buy your collection with them! They are the most difficult brand to get refunds/returns/replacements from! I have been following you for a very long time, but I just can't deal with Morphe anymore! I have never had a problem with any other brands when it came to refunds or returns like I did with them! So again, please just make sure you know how hard it is for the customer who's trying to return a product, and what they have to deal with, before you say we aren't "wanting" to! No hate or shade at all, just telling you what I went through with Morphe.
First thing I thought when she said only 1% were returned was due to no one wanting to lose original shipping cost and have to pay to return them. Whole reason I ordered from Ulta so I could return them if there was a problem, which there was. I returned all 4 for being super patchy on the eye and horrible to blend. Worse than what happened with Subculture.
When I bought the original Morphe Jaclyn hill pallet, it came with one shadow broken and all I had to do was call and send a picture and they sent me a new one. I had the replacement by the end of that week. I’m not sure why some people are having issues with their customer service about this pallet. (Not saying I don’t believe you, just interested to know why the service seems to be bad on this issue)
Amberlynn Morris so true! A few years back I placed an order with them and never got it in the mail! Contacted customer service and did nothing about it! Never again will I purchase from them. They plainly robbed me and didn’t care.
Those emails u sent to makeup geek are disgraceful!! Wow wtf jaclyn!!
Jade amber yeah. Let’s lie more and more for the viewers
Jade amber disgusting isn’t it
She’s a joke of a business person and just a shitty person all round tbh
KeK Warrior Princess yeah and she had the nerve to say in this video that she is a kind person what she did to MUG was so unkind. The nerve!
Liz @ Pop Art Inc poor Marlena lost millions because of her and because she didn’t sign a contract she got away with it
You know you’re early when there’s only 360p
Allison Lujan is that why the quality is so bad? Why does it take time for the better quality to load? I’m not techie.
I know!! I think I'll come back later😅
OMG I THOUGHT IT WAS JUST ME
That’s what’s up I’m like wtf wrong w/ the quality 😂
right
I’m a long time subscriber and I’ve just been reading comments for the past 10 minutes. Someone else said this really well, your true subscribers will love you for who you are, not what you do or who you collaborate with etc etc. I’ve loved your videos from day one and haven’t had anything to complain about! I have ordered all your BECCA and Morphe collabs all the way to Australia and they are my most loved products! Don’t beat yourself up about negative people who probably don’t even watch, enjoy and appreciate all the content you put out! Please just keep doing you and know that there are so many people out here supporting you every step of the way! Love you Jaclyn xxx
I love this! Totally true. It breaks my heart that people are so rude to her! I'm glad she has her main followers though that have been there since day one who love her for who she is and not what she does or who she collaborates with and what not!! Lets out shine the negative!!!
Wouldn’t it be totally cool if she came out with her own brand how perfect would they be 💜
This right here ❤️ hope she sees your post
I know seeing all the positivity and negativity and the negatives always over power the love you get
I know it hurts it’s only in our human nature to do so
❤️❤️❤️❤️
Nobody should have to scrape the top layer off of any product to make it workable. That’s a complete joke.
Sarah Cox amen
Especially since Morphe regards itself as such an an affordable brand, yet they’re only slightly affordable in comparison to luxury brands. The Jaclyn Hill palette was 38 dollars, and yeah, you get a lot of shades, but the average consumer wouldn’t use all of them. Why should I spend my coin and then have to make the palette work when it should be fine from the start ?
Return it then lol
lol but then I think abt that elf highlighter 🤧
Sarah Rodriguez don’t be cheap.
Only 1% being returned because it's not worth paying $15-$20 for shipping to get your money back. It's not a FULL REFUND if your having to pay shipping AGAIN to get your money back.
If Morphe is still having problems with inconsistencies then i think they need a better quality control dept. Also Jaclyn, if u can't count on Morphe to do quality control while manufacturing palettes with your name on it, then u may not want to collab with them any longer. Your name Is your livelihood and how you make your money. I don't want to see u get punished for something out of your control. I luv u Jaclyn.
Misty Hinds She should also find a brand that has been around for a long time and knows what they’re doing, cause Morphe has shown that they don’t over the last year.
Misty Hinds agreee! I think the problem is her relationship with Linda. How do you say no to a friend?
she was real quick to ditch Marlena tho and real quick to throw Becca under the bus and ditch them immediately and pull palettes because they sucked. So weird that it’s literally the same exact issue 🤔 hmmm
Did you not hear the part when she talked about how she doesn’t actually know where the inconsistency are coming from? She said when she tries to reach out and talk to the people who are giving it bad reviews they change up what they originally said about the pallets and say it’s actually good and they don’t even want a refund or to exchange the pallet they originally had.
They’re not though. Everyone she reached out to was essentially lying.
why she look like cher
Katie McGlone I thought the same thing or maybe Kim Kardashian? You can see her short natural hair poking out through the weave
Katie McGlone lol dead!
It’s fillers in her cheeks abs eye area
Lollllllll
I was gonna say the same. Lol
Girl drop morphe ,, they need you more than you need them. continue working on being self made. I Hope nothing but the best for you
I love Jaclyn but I knew morphe before her. I heard of her because of morphe
Mihaela Bair YES
The one email she read aloud was the only email she was polite and cooperative in... holy shit I just can’t believe how manipulative she is
How do you know that, it is her life and u r all being so horrible to her she is only human xx
Personally, I’m not going to bother returning a palette I paid $32 for when I have to pay $15 for return shipping because I live internationally. The USA is the only country I know that will allow you to return a used makeup product, other countries do not.
Jane Rose can niw return uk store as they have opened uk website and are opening a uk store in london
Bullshit . Never heard of it always return used make up and I m not US
Here in Sweden that's true! Of course you can return clothes, shoes, jewelry etc but I've never been able to return a used makeup product here, sometimes not even a opened one.
If you want to make a return you have to send it back in the exact same shape that you bought it in, wich means brand new, not used at all.
I think it is for hygienic reasons, it's the same with underwear of course XD
💯 Atleast she is addressing the issue, other gurus that have been in the same situation just don’t even address what’s going on and ignore it when their products aren’t up to par... I respect her for taking the time to thoroughly go through the process of walking us through what’s going on behind the scenes and it shows that she has also invested her heart into this project and not just money.
70k for a sponsorship? That’s literally the amount of student debt I’m going to be in. Someone give me a blush to talk about for 30 seconds to get me out of debt 😂 {edit: guys I’m literally just joking no hate towards Jaclyn}
SydneyKate sure, just work really hard for 10+ years, putting your faith into a job where the likelihood of you becoming a success is one in a million and then just maybe you could make the $70k too
Agree 100%. I'm 68k in debt with college loans. I feel like it will be paid off when Im dead lol. I could only wish to get paid to talk about make-up.
I dont understand why you cant either this is a country with alot of opportunities
So much complaining and there are people around the world who are very smart motivated and cant pay for college
So you should be thankful that you at least got to educate yourself
Lauren McGuire absolutely insane, best of luck to you ❤️
SydneyKate same girl 😂😂😂😂
bet you can find a copy of those emails now 😂
Everyone is talking about how great the truth she gave is and I agree but this soft makeup IM LIVING FOR IT
Soso Cat44 literally she is so smart. Warm lighting, no backdrop, soft makeup, plain white T-shirt. She is so likable in this I caaant
YES 👐
Soso Cat44 me too!!!! She looks so beautiful!
Jaclyn, what this video proves is that YOU LISTEN TO US. You listen to your fans. You hear us out and use the criticism constructively, you are an open person with a heart of gold and we love you! Thank you for this much-needed clarification talk
Ok Jaclyn, I’m at about 11 minutes or so. And I can honestly say, Morphe responded to me via email and asked that I can return the one palette I was having issues with (Armed and Gorgeous). HOWEVER, I am based in Australia and I’m being told to send it to an address in the UK. Babe! Sending one palette that cost me $23AUD to the UK will be costing me about $15AUD to send to the UK.
I responded and said nah, I accept my fate. Because it is idiotic for me to be sending a palette back and mathematically only getting $8 AUD in return after postage.
So that option SUCKS for me unfortunately.
So yeah, no thanks I will not be sending it back. But I would happily accept a new palette without having to spend another money to send it to the UK.
Thank you for coming to my TEd Talk.
MsTopacJay my armed palette is patchy too, which is shitty because I was most excited about it. Hopefully she sees this because she’ll definitely have something sent to you. She cares.
Ayeee my girl, love ya channel btw
MsTopacJay a
MsTopacJay same !!!!
MsTopacJay - pretty sure this is the main issue with majority of people who are unhappy with it. Far more than 1%. After paying to return a palette that only cost 12.50, your only gaining a few dollars. There is at least one or two workable shades. Easier to take the loss whether in US or else where. It just ensures those people will feel scammed and never purchase from morphe, or a collab with her name, again.
I don’t understand why you think you’re subscribers wouldn’t understand the price between MUG and Morphe. Like we understand the difference between ABH and NYX.
I’m sooo sick of UA-camr drama. I miss the days of just good ol makeup tutorials 🙄
A B and you are still here. Why aren’t you somewhere watching a tutorial then? Oh right, you love the drama
Right
people demanded her to talk about this so can we just appreciate it instead of complaining?
Here's my truth... I honestly can't believe I watched this whole video.
Audrey K lol. Me too
Same! 😂😂
LMAOO
Audrey K 😂 same.
can’t relate
PLEASE READ/ THUMBS UP BEFORE THIS COMMENT GETS DELETED LOL In regards to the payment for negative reviews part- she's referring to a youtube series by Pretty Pastel Please called the secret world of influencers. She made another video answering jaclyns claims about how payment for negative reviews doesn't exist and I think it needs more attention because jaclyn's giving out some misinformation regarding sponsoring etc xo
souleaterhana hmm. Gonna go watch this! Thanks
I interpreted JH as saying that she hasn't experienced offers of payment for neg. reviews herself. We can def all agree here that they are MUCH less common than regular reviews/mentions and are shady/unfair in general so they are hushed up. Like I just don't think they happen that often but gossip channels etc think they are spilling tea blowing it out of proportion but it's not a huge, popular, mainstream "thing" in the industry
@@tmandrich95 yeah I get that and om not arguing- but I think it's also important to see the video by Pretty Pastel Please l, especially as JH specifically refers to it, so that you can take both videos and opinions into account when making a judgement :)
you didn't believe in the price of the mug palette but you agreed to release a 5 pan becca eyeshadow palette for $40?? That were problematic e made in china? Well, ok then.
Excuses, excuses, excuses...
Instead of, owning her own mistakes, she blames everyone BUT, herself.
The problem is that 30 seconds of mentioning a product is worth MORE MONEY THAN AN ENTIRE YEAR'S SALARY TO EMT, FIREFIGHTERS, NURSES, MILITARY, POLICE, ETC
💯
It's a hell of a big problem. Nobody deserves that much money for doing what beauty gurus/influencers do (or to be fair anybody that earns that much). It's so absurd yet most people accept it and that's why things are not gonna change any time soon. There's men and women who risk their lives just to be able to have some kind of financial security, and still struggle paying rent. I might not be the most optimistic person ever, but I believe that rich people are just gonna become richer and poor people are gonna become poorer. It's not sustainable.
Exactly! Since when has it become acceptable that people who literally paint their face are being paid 10x the amount of trained professionals who risk their lives to help others. It's disgusting.
all I want to say is that I 100% agree with you, the hard workers of those professions deserve to be paid more for what they do then beauty influencers. however, that isn't a battle we can fight by posting it on youtube. jaclyn has no control over what money she is offered. she only has control over what she does, and says, and can do. if she accepts the money the contracts the deals, whatever, thats what she can control. it isn't fair and you're right about that but this comment you've posted on someones video who has no control over the issue isn't going to fix the issue. no hate whatsoever, I hope you have a great rest of your day and I wish good fortune to you. :)
But Jaclyn isn’t funded by the government. It’s different on UA-cam
You americans are so lucky - here in Romania (Europe), we cannot return a beauty item if it's opened or swatched. Stores like Sephora or other brands will not take them back, so we're stuck with the producst, no matter how good or bad they are.
We can’t return in Australia either. In some stores, we can’t return it even if the package hasn’t been open.
Diana Dia yeah! I was thinking the same, I'm from Spain and here you can't even return any box (not only makeup but tech, food, clothes, whatever) if it's open or have an invisible scratch. They don't give a shit about clients opinions. Just want to re-sell the products.
@@MegaSirope that's too bad. Probably they don't want the customers to constantly return products, but on the other hand, I keep asking myself why the Americans can do it and we can't. It's frustrating
Diana Dia it’s exactly same in Ireland too.
Same in the Caribbean
People are not returning a $15 palette because they have to pay for shipping making it worthless getting a refund or exchange.
I’ve bought lots of stuff from Morphe and have loved some but haven’t loved others. I always end up just keeping it because I’m not willing to pay to ship it back to return it. This company is growing so much... they can’t offer a return label?
Jessica Rawson how the rich get richer.
It annoys me that she has used that to say no one wanted them replaced or refunded so palette is actually fine and the complainers love it really, grrr so dishonest!
Why you haven't had many returned? Because the consumer has to pay out of their own pocket to ship them back... horrible customer service.
Klarissa Ann that is standard practice with any online purchase.
Krys Fischer no it’s not, I’ve never paid for a return
LazyCraft my apologies but I’ve had to for a few things.
Wig? *Snatched.*
Hotel? *Trivago.*
Tea? *Sipped.*
Manny? *CANCELLED*
i love you for this Lmfaoo
thoaamass no shit 😂
thoaamass so? Its a “trend” a lot of people comment it
thoaamass and even if?
Watched this while getting ready for a night out with Jaclyn Hill x Morphe on my eyes and champagne pop on my face. These are my favorite products and are worth every penny I paid. Jaclyn is killing it and is the perfect example of a strong woman rising from adversity. Keep doing you, beautiful 🙌🏽
This is the video we wanted. All us viewers want is transparency and the truth. I applaud you for this. Thank you so much Jaclyn! I wish I could afford your palette but maybe one day I can buy one of your products!❤️
I dont believe you. I had to unsubscribe for many reasons. Also, you never looked at the camera....you were watching yourself in the view finder the whole time.
I called Morphe today, I bought the bulk collection the day it launched been playing with all the palettes to see how they perform and determine whether is a product that I want to keep or not. Well the worse pallete is the dark magic. the bulk cost is $49 if I am going to keep a product at any price I better be satisfied to keep it. Well today after days of trying to make the dark magic to blend right was impossible, it just blended terribly. So I contacted Morphe and guess what in order for me to return this bulk. number one I have to provide pictures of the horrible blending. Second pay for shipping for a product that I am total dissatisfied with. where is "I want to make right for you guys."
they told you to send proof of the horrible blending???? my god... A1 customer service right there lmao
I personally don’t care if youtubers promote their affiliate codes... I mean at the end of the day I make the choice to use it or not. No one is making me use it just by talking about it, I see it more as how Avon and Mary Kay people sell. Anyway, I would just love to see you upload more Jaclyn! Obviously if it’s something you still want to do but if you’ve lost the passion in doing videos then so be it, focus on something else but let a girl know! I’ll support you in whatever you chose to do 💕
As long as they disclose them as how they're legally supposed to I don't mind. I would prefer if they aren't shoving them down my throat!
Why do people hate her so much? She is very obnoxious but a lot of people are on UA-cam... most of them actually...so why?
I actually quite like her.. she seems honest. Of course I say this with a grain of salt as I don’t know her, but nevertheless that’s my impression.......she’s just loud and very very talkative... don’t make her into a selfish monster because if she was she would’ve never made a video apologising
Klaudia Toporowska honest? Omg you must be new here
MakeupByCovi ....when it comes to the drama context...yeah I am. I just never was interested with who likes who but more in the content of the videos
I'll try to keep my thoughts short, I don't care how much money you make if the products I buy are quality. I realize that one person can't control every aspect of that. I miss my favorite UA-camrs doing tutorials and I don't mind 30 minute videos. Don't get me wrong, the drama is entertaining to a point, but I just want to learn to do good makeup because it helps me. I came to UA-cam during a depression and watching makeup videos and trying makeup gave me an OUT that I needed! 💜I hope things calm down for you!
Melissa Psikal it’s like u took the words out of my mouth! Xxx
X2
Completely agree! That’s why I stopped watching their videos for knowledge. I would recommend checking out( if you haven’t already) @mathias4makeup, eve pearl, Lisa Eldridge, Wayne goss, OLDER kandee Johnson tutorials, Charlotte tilbury has good ones too if you search her playlist.... When I’m in a funk I always turn to those! Hope you feel better soon! Sending positive vibes your way☮️
Wow disgusted after reading those emails to MUG, your behaviour towards them is horrible, and you have the cheek to ask for free refills of your 2 can’t live without shades, so so shady glad it’s out there now for everyone to see!!!
How was her behavior horrible? She wasn’t in a contract with them yet and it all worked out for everyone. They are still friends too. I guess the issue is with you that you’re upset there wasn’t a collab between the two. Where are you getting that she asks them for free refills on eyeshadows? She has stated many times that she can afford to buy her own makeup. I don’t believe for a second that she gets refills on two eyeshadows for free when 1) they’re cheap and 2) she spends hundreds at Sephora 2-4 times every month. What you’re accusing her of is just unrealistic. Lol
@@makeupdeva6166 you must not have read all the emails.
@@kier2323ify I did read them which is why I stated that "She wasn't in a contract with them yet and it all worked out for everyone. They are still friends too." And, it is also why I asked: "Where are you getting that she asks them for free refills on eyeshadows?"
Makeup Deva How did MG losing almost a million work out for them?
@@andreadavis1250 You could answer my question instead of replying with another question. Jaclyn Hill only showed her email to MUG. So, how did MUG lose almost a million $ when they weren't in a contract?
Jaclyn, there’s actually a lot of people who wanted to return their palettes, the reason why they haven’t is because it actually costs to send them back. A lot of people are not going to return a product when they have to pay for it, especially us who are not in the US, it costs a fortune for us to just buy it let alone send it back.
Plus others also just wouldn’t be bothered to send it back, it’s just too much fuss and bother.
I hope you do take a step back from morphe and get involved with other brands and stuff, it is true that we are tired of the morphe pushing, especially the code pushing. So I hope you step back a bit from the codes aswell.
For most of the brands you have to pay for the shipping when you are returning a product. I don't get why everyone is so upset with this. I know that this cost so much money, but that is not the only brand that to this.
She has no control over their return policy 😂 She literally created a pallet and that is it. Besides, Morphe’s probably just trying to recoup some of the money they lost in delaying the launch date which they didn’t have to do. Go to their website and contact customer service with your complaint & maybe something might actually get done... because I assure commenting on her UA-cam page is definitely not doing anything productive.
Sharlee Coulton this. International shipping is already a bitch to get the item plus any custom fees
Call back and speak to a manager. They will send you a prepaid shipping label. These are defective and this video proves it. The burden of shipping is on them.
@@Rosemary20100 not something defective. That's on the vendor.
Jaclyn, I asked to exchange my vault and Morphe told me they don’t do exchanges. They said I would have to ship it back and pay for the shipping. Also would lose the original shipping costs paid. That’s why I haven’t done anything and I’m sure it’s why others haven’t as well!
Fact!!!!!!!
Carol Ann ask for a refund. They will Venmo you
yes!! That's why I haven't sent it back yet. Why do I have to be out my own money for terrible palettes?!
See if they’ll let you return it to an Ulta, otherwise you’ll go to the bbb, and make a scene
Fucking bump! This is why people aren't returning their pallettes Jaclyn! It's not BC they're being haters and lying about the inconsistencies, it's because they're gna have to pay for it to get back to morphe
I wish you would work with another company. I believe you would have great quality product but morphe just isn’t great.
XO GLAM no legit brands will work with her since she’s so shady...
I am really tired of morphe too, I won’t buy anything more from them ever due to all this
i beg to differ! you'll see collaborations with her name on it.
ppl been saying that for years but the money is more important
I agree, these inconsistencies are a Morphe problem. I would love to see her work with a different brand that hasn't had so much controversy and issues.
I came here after here for the teas channel. What a malicious woman....