Dealing with customers is a art and good at communicating. Have team working values is key. So very important. Leadership skills being a leader not a boss.
17:18 - So, what would be a drilled response to why we charged ten times the Amazon price? I can anticipate such a question from a customer. What would be a better response than, "Mark-up" or "Overhead Costs"?
The number 1 key is that the client should FEEL good about the entire interaction. All the things mentioned in the video and below work together to generate a great FEELING in the client regarding ones interaction with them. All the things mentioned are referred to as "soft skills." Technical skills are practiced and refined by repetition over a period of time. Soft skills, similarly, must be practiced over and over under the watchful guidance of an expert until one perfects themselves.
What is the best answer to give a customer when they ask the common question of... "Lets say they explained in detail to you the issue or issues. And say you have a fairly good idea but cant really be certain. And the customer asks "Do you have some kind of idea whats wrong?" Because I feel like i f*** up by trying to guess. Or even if I tell them well it could be this. But also this this or this. Then sometimes it might not be any of those. And it wasnt that I dont know what im talking about it just happened to be something else that was unseen. Like a flock of birds got into the attic and had a nest in the middle of the return. Or something.
In industrial maintenance , if you cannot beat the meaning of things into peoples heads so they correct their behavior, they will continue to make your life difficult. Generally myself as a technician and also managers across the board prefer to automate people away than to deal with people.
Totally agree. Customer service is super important. Here's another article: 3 Tips for Massive Success for your Small HVAC Business: homeservice.cloud/2020/11/23/3-tips-for-massive-success-for-your-small-hvac-business/ this one's more tailored for smaller HVAC companies
Quality, peace of mind , communication, attitude, attention to detail, giving a care, work ethics
Educating customers in a way they appreciate.
Sometimes you can over educate the customer and loose the job.
@@airmech5083 Anything is possible . . . . such as providing zero helpful information.
Dealing with customers is a art and good at communicating. Have team working values is key. So very important. Leadership skills being a leader not a boss.
Trust is the #1 factor in communication
The guys at Kalos are the greatest!
love these talks almost as much as technical videos
17:18 - So, what would be a drilled response to why we charged ten times the Amazon price? I can anticipate such a question from a customer. What would be a better response than, "Mark-up" or "Overhead Costs"?
Sometimes I am the smartest guy in the room, if I am alone. Lol.
Follow ups with the customer was always a big one for me
There you Go!!!I was waiting for someone to say that!!!!
The number 1 key is that the client should FEEL good about the entire interaction. All the things mentioned in the video and below work together to generate a great FEELING in the client regarding ones interaction with them. All the things mentioned are referred to as "soft skills." Technical skills are practiced and refined by repetition over a period of time. Soft skills, similarly, must be practiced over and over under the watchful guidance of an expert until one perfects themselves.
Being there at time specified and presentation.
Perseverance when the solution isn’t apparent.
Education all encompassing, the more you know with the ability to apply it to tasks and communication with co workers and customers
Check up on them!!!After job completion!!
This dude is good man…
Are these mandatory for your employees or can they choose to just get to work for the day?
Sir you have online school? Thanks
Where can I study HVAC in the UK?
I just had to do it... camaraderie.
What is the best answer to give a customer when they ask the common question of... "Lets say they explained in detail to you the issue or issues. And say you have a fairly good idea but cant really be certain. And the customer asks "Do you have some kind of idea whats wrong?" Because I feel like i f*** up by trying to guess. Or even if I tell them well it could be this. But also this this or this. Then sometimes it might not be any of those. And it wasnt that I dont know what im talking about it just happened to be something else that was unseen. Like a flock of birds got into the attic and had a nest in the middle of the return. Or something.
In industrial maintenance , if you cannot beat the meaning of things into peoples heads so they correct their behavior, they will continue to make your life difficult. Generally myself as a technician and also managers across the board prefer to automate people away than to deal with people.
customer service
bingo
I would go further and say customer satisfaction...
@@jessicaeagan3165 same thing different label if you promote good customer service your customer will be satisfied.
Totally agree. Customer service is super important. Here's another article: 3 Tips for Massive Success for your Small HVAC Business: homeservice.cloud/2020/11/23/3-tips-for-massive-success-for-your-small-hvac-business/ this one's more tailored for smaller HVAC companies
Integrity
Camaraderie
Whatever it takes to make a sale
Patients
Making videos than can be read - bye! Giggle giggle inside jokes waste of time