This week at SPR Autos EP1! JOBS DECLINED, PARTS NIGHTMARE, CCTV fails! Mercedes repair VLOG
Вставка
- Опубліковано 15 вер 2024
- Something a little different, not so much in depth work but a good overview of day to day life at the garage, let me know if you like it and if we should try and do this every week aswel as an depth videos.
Thank you as always for everyones support.
All the best to everyone.
Like and subscribe.
Hope everyone enjoys this style of video we’re trying out, hoping it will appeal to more of you covering different job on different cars but yes it’s less in depth. Be great to hear your feedback in the comments below. 👇
Like and subscribe.
All the best everyone. 🙏
The variety of jobs is interesting and, I'm glad you've not gone too smooth in the production.
Workman like presentation, keep up the good work.
Really enjoyed this, thank you!
Shocked at the poor parts availability though... Really shoddy from MB
@@nomdeplume798yeah no Hollywood production please
Down to earth as it is. People should understand that if you own a Mercedes you have to service this properly, as with any other car! Great footage of some of the issues - coffee milk shake transmission oil😂
Keep it raw like this, please. Good to see honest 'straightforward' work being done. Unfortunately many people what the image of MB but won't pay the sometimes premium prices needed.
I am Italian (from Torino). I have been a Mercedes-AMG customer for many years. I would do anything to have here a Mercedes workshop like yours! I am very envious of your customers. I always follow you with great attention and interest. My compliments.
Thank you very much, and glad
You’re enjoying our content.
I retired last year after 18 years as a Mercedes Benz dealer Parts Man, I still miss the job - your channel is my therapy 😄 Keep up the good work!
Good to have you with us. Enjoy 😊
I was once a BMC dealer parts man and miss my days with Arthur, Gloria, Tex and John, we made a fab team (apologies to the Beatles).
You remind me of the guy here in the U.S. who services my 2016 E 400. He is not shy to tell me what the car needs and what it will cost. The work is always done right and he always shows me the parts he has removed. He has earned my trust and respect. I keep the car up to date on its service and avoid unforeseen problems. If I ever move to the UK, I will look you up and will beg you to take me on as a customer. 😎
10 out of 10 for the vids ,please keep it going ,both for us as viewers ,& for to EDUCATE MERCEDES OWNERS & YOUR CUSTOMERS THAT ITS NOT LIKE GOING TO THE BARBERS ,😂😂 = SHORT CUTS , WITH YOUR ENTERPRISING BUSINES & PROFFESIONAL STANDARDS AT A VERY HIGH LEVEL ,IT CLEARLY SHOWS IN YOUR VIDS ,YEP YEP KEEP IT GOING FOR US ,MUCH OBLIGED ,FROM 🇮🇪 IRELAND,,🎉🎉🎉🎉🎉
Brilliant comment, we will keep it going.
I say that all the time to the lady that runs the garage. “I’m sure they think it’s like going for a haircut or McDonald’s drive through” 😂
Enjoy 🍻
Yeah would love to see more videos like this very interesting to watch them 👍🏻
I'll never be jealous of a Mercedes owner again!
The amount of stuff that needs coding on modern mercedes cars is ridiculous. Very informative and interesting Sam.
Great to see the day to day trials and tribulations of SPR
Definitely do more of these vids. Great to see.
More to come!
@@sprautosglad to hear it!
These are indeed enjoyable and educational videos. As a multi MB owner, I really enjoy learning the bits about other models.
Yes loved the video. A range of cars covered and Paula falling off her chair - who needs tv !!
Hi all, I'm new to this UA-cam page.I must say for me and my preferences I find this the best of many auto videos to follow. Normal easy to understand explanations the only downside to myself is that I don't think even if I could afford it buy a Mercedes with the cost of serving parts and delays I would not but 10 out 10 for videos.
I really like this format, especially the CCTV 😂 I think people like to see things play out over time, how the team grows and develops and getting to know the personalities. Would love to hear about declined jobs too 👍
The cctv at ~11.20 shows what happens if you try and draw Audi logo’s in an MB shop….
Good to see the day to day grind, and some more of your sense of humour as you become comfortable in front of the camera.
Love everything that comes from this channel. I’m always looking forward to watching your videos. Great work as usual.
I appreciate that!
Yeah love to see more of a week on the life
I love this format, it's a mix of everything good bad and ugly.
This is a really good video explaining some of the problems we suffer as independents. Although I’m not a specialist in any brand, I get plenty of crap jobs others don’t want, and then the customer goes back to their original garage for services, brakes etc. Very frustrating. I’d be interested to see the jobs that you do decline. I’m declining more as each year goes by……..
Worked on Mercs way back in the 70s (old fart now) and i found the older mercs, very easy to work on for servicing, expensive to fix for engine and gearbox work... relative to the times.... but always have loved the Mercs. Love your dedication to looking after the newer style Mercs. You guys are the dogs doodah deffo.
Great video content Sam, can't believe how many customers expect you to diagnose a problem and then take it elsewhere to get it fixed. Keep up these great videos.
Brilliant work! Great videos 👍🏻
Yeh Sam, interesting video. We definitely need to see more of Paula, especially if she's doing comedy routines!! I can understand the temptation to decline work. I took my CLK to my specialist for an A service and a gearbox mount, and they recommended replacing the front and rear tailshaft couplings, at $1,050 (Aussie). I went ahead and had a total bill of $1,850 which kind of stings when I only paid $10,000 for the car. It is generally an inexpensive car to run, but Mercedes certainly do know how to charge for some parts.
That W210 is probably the perfect car! If only I could cope with 12MPG 😔🤣
Funnily enough our W176 A Class spat its dummy out today on the M1 and my Mrs managed to get it to MB Chesterfield where they diagnosed a faulty NSR wheel speed sensor. Thankfully MB have covered it despite being out of warranty on both age and miles, however as soon as the service lady told what it was i said "backorder" and she just nodded. Luckily they've got one at their Sheffield branch. Bit of a faff as we're up in Saddleworth and cars in Chesterfield but at least we don't have to pay anything.
You guys serviced it last month and its running sweet as a nut 🙂
WOW, respect to you all!! That's a lot of different situations to handle, to know what to look out for on so many Mercedes is a gift. Congrats on Episode 1! Really dig the new format :D
Yes please, make more of these video's and also the in depth one's. Looking forward to the next one!
Great video! Interesting to see the delayed maintenance on some of these beautiful vehicles...they are so expensive when new, then depreciate like hell... so there we go.
You are doing a great job here, innovative thinking, not every fix needs to be super expensive when being a bit creative.
Interesting...all the complex faults on these new ones makes me happy to own a 19 year old.
Really enjoyed it. Keep doing these videos especially the bits where things don't go as planned. Also the customer refused jobs would be very interesting🤝🏻
Be great to have a Museum of Horrors edition- clearly without showing any identification of the vehicles. You must see some real shockers! On the other hand- how about a Concur edition of some of the really well kept/ageing beautifully Mercs you occasionally get in for service/repair.
Great video, interesting to see a variety of jobs that come in to the garage. One thing that really surprised me was how long the ‘overdue service’ was - unless the car’s been off the road for a long time, maybe. Good to see that you try to save customers money where you can!
Good insight again. Same old story though. Just because someone buys a cheapish secondhand “expensive when new” car doesn’t mean it’s going to be cheap to run. Should still expect to pay for maintenance and preventative maintenance. I bet the A45’s are becoming a classic, run it in a shoe string car. We had the same with the M135i’s
The format you're trying out works really well, to my mind. If you have a particularly problematic car that might well merit a full report, but a week in the workshop keeps the interest in the channel. Keep 'em coming, whatever!
Very good therapy, really enjoyed this format! Keep it up! Greetz from the Netherlands 👋✌️
Just shows you how important regular maintenance is and how complicated these MB cars are. SPR seems extremely reputable, reliable and believe in good customer relations.
although i am a Audi owner i love following your channel, as a retired audi main dealer tech , liking very much your approach to giving a professional customer service.
Whilst I’ve not had a Merc for the best part of 10 years - last one was an E55AMG - I still enjoy keeping up with your channel and this format is very interesting. Keep it up!
The W203 is such a sweet spot in the Mercedes line up.
If you can get one with service history and rust free they'll serve you better than the newer models.
Loving this style Sam, so informative. We get supply issues like yours across the manufacturer spectrum. So frustrating and time consuming for us. Great to watch the channel grow from strength to strength. Top Job!
So sad with most manufacturers today that serviceable items are on back order. Back in my day stock control manager would be sacked. Very basic for manufacturers to check delivery date against stock movement and make sure stock requirement covers the time for delivery of replacement stock. Looks to me that customer care is not considered by so many. I wish I lived closed to your company as you offer a good caring service with top knowledge. All the best.
Agree about back order! I’m waiting for an offside boot lid seal replacement. Nearside was done 6 months ago, but offside on back order. Car’s due in in a month or so - hopefully can get one by then!
Most merc parts are now made in Ukraine. What do you expect. Lol
@@seanpaul3050 I didn’t know that! That might explain it. We’ll wait and see… they haven’t got back to me yet and said “sorry can’t get one”, so living in hope 😂. Maybe I’ll just get out my tube of black silicone sealer!!
@@Orwic1 I was just joking. Although I know a lot of wiring looms were made in Ukraine and manufacturers had to switch to other countries which caused huge delays. I guess this must have affected some other parts too.
@@seanpaul3050 😂 Oh well, hopefully rubber boot seals are now back in circulation - it’s a bit of an obscure part. ‘Back in the day’ (as they say) maybe every last little component would have been made in the country of origin. A lot more diversification in manufacturing now - cost saving, I guess.
Another great video. A really good insight as to what goes on in the workshop on a daily basis. Excellent, well done Sam.
Great video for the non-mechanic. Shows the hard work that it takes to run a business.
Where are you please? I enjoy your videos and like the way you try to save your customers money. Well done, keep it up!
Love this channel so informative. There’s nothing you don’t know about the Mercedes Benz brand I’d go as far to say you give a better service than the main dealer. Ones things for sure you’ll never be out of work 👍
Thanks for that!
I'm from South Africa and you sould open a branch here. You are very good and trying to save customer money. Never heard of. Keep it up
Really enjoyed this episode, yes please make this a regular thing if you can find the time 👌🏻
Sam you have singlehandedly but me of buying a used Mercedes for life lol 👍👍👍
😂😂
You think other cars don’t have these type of problems, I had several BMW’s same general issues.
Great video, enjoyed the random work on different cars, nice to watch thanks for your time sharing your day.
Big thumbs up !....great info and insight
Nice video
I see were you are coming from
People want you to work for nothing
Good work ☘️👍
Keep these coming, fountain of knowelidge!
Great content-very interesting, and a bit of dry Manc humour thrown in too.
Loved the video, it was very well done and very informative. Keep this series going 🙌👏
Love that E55 ❤️ nice vid Sam 👌🏼👌🏼
Excellent presentation.
Just come across your video., and it's the real world style video. Good stuff. Will watch again.
thank you and welcome to the channel. all the best.
Keep it up Sam. Good interesting content
Thank you, it's great of you to upload these vidieos.
Great content, let’s us know more of the life of a repair/service centre
Just found your channel and looks like I've got a lot of good videos to catch up on. As a fellow S210 E55 owner, it's good to see one here. Mine is just over 143,000 miles, and going strong. Cheers.
Welcome aboard! Make sure you like and subscribe
Great video Sam, keep these up each week 👍
My favourite one so far.... love the channel mate!
You’re going to love future episodes then, they get better!
Great format - keep them coming
Just watched the rest. Long video. Had to watch over a few sittings. Blinding riding and the views are insane.
Great video. Needed some coil packs for my M157 a few years back. Couldn’t get them without a huge wait so ended up getting some after market ones. Only needed 2 but got 8 so have some spares if ever needed again.
I believe the oil doesn't come out the gearbox because of the converter holds the oil about a liter if you pressurize where the dipstick tube is make a friction fit with an oil ring should force the oil out
Great format, like it Sam.
I am a new suscriber to your channel, and I look forward to your videos as it describes all the issues you work on with various mercedes. I have a 2006 slk 280 and a 2016 w w205 c180. Keep up the great work!
Thank you and welcome 🙏
Glad I watched this. I won't be touching a Merc with a barge pole. You need this over priced part but you can't have it for 6 months...
Absolute legends 💪 honest professional love the format shocking how long it's taking for some of these parts. I presume some parts you wouldn't use second hand? I suppose with second hand you cannot then provide warranty
A great variety. Good one Sam.
Excellent video
Great workmanship as usual 👏 👌 👍.
Strange that I don't get notifications of your videos also recently everytime I had to resubscribe. UA-cam's servers are playing up or something fishy going on with them.
Keep up the good work 💪👌👍💯
That’s strange. Subscribe and I think there is a bell button you can press to get notifications 🔔
OMG, thanks for your video. There is no way i'd buy a Benz given poor reliability and parts availability. I've recently had high end Japanese performance cars (including a Mazda Rx8) that they are no where problematic. I had a C280 for short term and I'm so happy i didn't get stuck with it. Guess M-Benz dramas means you have a good business. I admire M-Benz design but not their durability.
I haven't even got a Merc and i love this content.
That’s great to hear 🙏👍👌
I've been watching your channel for some months now, by way of HPA and I admire your honesty. But I'm glad I've had a variety unreliable Alfas and FIATs for the last 35 years instead of these hewn from solid Mercedes'.
Thank you for your videos. It makes my days, love cars, and been delivered by the most handsome man 😍🤣👌🚙
Glad you like them! Plenty more to
Come!
I been following since 2k and I have say I love the content,Thank you Jason
Top one. Thank you 🙏
i am looking to by a 2010 CL 5.5 100,000k fsh but watching your excellent show i am now put off buying any big mercs
There a great car and pure luxury to drive.
You just have to expect the bills of a once £80k car. But I tell you you know it will make your stressful day so much better everytime you drive it.
A great watch and interesting as well.
Brilliant love your delivery style. Dont change
Thumbs up from a C class owner :) more please. Just a shame you are too far away for me (Bournemouth) otherwise I'd be booking my motor in with you in a heartbeat.
Sorry about the lads fall, he'll be ok I'm sure.
Nice video, very interesting, those sump plugs suck! 😊
I enjoy all your videos. Keep up the good work, love Mercedes cars
Shows how much graft you guys out in ...... keep up the great work and the videos 👌👏
Hi Sam you got plenty of work mate,good to see greetings Rolf
Enjoyed this episode mate ! Especially working in a dealership myself so I know the feeling when nothing ever goes to plan when you really really need it to 😂
Tell me about it, I bet you feel my pain.
That air mass sensor on the CLS is frankly ridiculous - on Mercedes part that is!
Is that the case for all cars with the OM642?
Really enjoyed this video, not particularly because of the format but more because you worked on some older cars that weren’t AMGs.
If you’re too busy to do a video, just stick a phone or Go Pro on a tripod and do a Timelapse of something you’d do anyway. It could look great to see someone strip down an engine and reassemble it in minutes, or make it into a ‘short’ and narrate it after filming.
As for Paula’s somersault, most other garages cause the customer to fall on the floor when they tell them the price.
Absolutely love these. Top notch work. Gives a real insight into the running of the garage, particularly like how you've show cased some work you didn't take on/issues. Very scary stuff that back order/parts supply issue with Mercedes, and the likes of the cost for the CLS ''bat'' these days....wow...I'm sure that's very challenging to manage with customers and also your own workload ! Have been watching a lot of your videos over the past week based on a recommendation from the MB CLUB UK forum..! Give it a look if you've time! Really enjoyable stuff. I'm learning lot about the different models and common faults. Wish we had specialists Mercedes with the knowhow like yourself over here in Northern Ireland ! I'd fully trust you with my pride and joy!
Many thanks. And yea I will take a look!
Great video Sam, super interesting to see the stuff that comes in to you guys!
Absolutely lovely video mate I've enjoyed keep it up ❤
I like this format well worth watching
Very good video format, also would be very interested to hear about the jobs that are refused.
Really enjoyed it thanks for sharing Sam 🔧💥
Top work @ SPR, makes me want to buy a Merc
Love the channel have suscribed being a Mercedes owner,can you tell me if a dianostic is cheaper than a diagnostic 😮
As always great job's, keep up the good work lad's
Must say in the 80s Audi/vw they had not moved apart done Customer Come First May i say you go above and beyond , Just wish i had you in NI All i seem to get is ones that do not want to work at an old 2006 clk cdi v6
Really enjoy your videos. Thank you
Thanks for watching!