As an original owner of a 2015 rogue 85k sv awd .I’ve myself changed the CVT oil to Castrol CVT oil twice and it’s 100 times better,including Mobile one 75-90w front and back differential.All the OEM oils were total shit .
So, that stealership blew out the sunroof drain tubes and performed a pad swap, then claimed to have machined the rotors(clearly not done) and serviced the trans fluid(also no evidence of this procedure) and charged the owner for these services. That is FRAUD! After Ray changed the trans fluid, there was evidence of the fluid being spilled and witness marks on the drain plug(first ones seen). The owner has a valid case for court with the video evidence that our ever vigilant Ray has provided!
PROOF! Dealership Ripped off Customer! Not so fast Ray!!!! The dealership was literally only speaking figuratively. Without specifying which way they were turned, the tech took the wheel off, , he literally omitted to say that he only figuratively turned each rotor by hand hand without saying not literally on the lathe while the rotors were literally still on the car . Secondly.., without specifying where the metal in the trans fluid came from..., the service tech at the dealership is right in figuratively saying that the transmission fluid literally do have some trace base elements of iron, cadmium, copper, magnesium, zinc etc...in it when the fluid is made And thirdly..... The customer was figuratively given 30% off nothing because the dealership literally did nothing. Ergo....., 30% of nothing is still nothing so they literally cancel each other out which makes perfect sense..., that of course is just figuratively speaking.... All jokes aside, I hope some day you win a lottery for being such an honest dude.. **Hits the Like Button**
One thing most stealerships lack is empathy. Having dealt with you and Lauren, It is one of ya'lls most glowing traits. **You listened to me. You gleaned what you needed to move forward and you diagnosed my car's issue. You then repaired the problem after considering the approach which included a limited repair fund on my end. My car got fixed...I witnessed the repair via a UA-cam video and I didn't have to hock my dog to do it. Thank you Ray...thank you Lauren. 💖
It's hard to find honest mechanics, keep supporting Ray and Lauren and tell your friends about them is how we keep the good guys going. Thank you for your business from all of us honest mechanics.
I do agree with main dealers can and often do put on extras on your bill. But if you have a relatively newish car consider that it needs updates to it's on board comp and back yard mechanics dont have access to this expensive equipment. Also remember if any damage is caused by the back yard mechanics ie blowing the comp you will probably find that only the main dealer will be able complete the repairs. This is only my personal experience from a back in the day.
That is up to the lady that got scammed by them. She needs to go to 60 minutes or some other current affair style program to expose them and get her money back.
wouldnt be hard to figure out the dealer name, just look up the city where ray's shop is and search for nissan dealers. ray did say she took it to the dealer in the city there, so there ya go LOL
This video is the perfect example of why I am so busy in my shop at my house, dishonest shops. I’ve been a tech since 1976. I opened a shop out of my house in 1987 and have been busier than most shops ever since, not because I’m the greatest mechanic but because I’m honest.
I do what I can when I can , but when I can't, I always befriend an honest mechanic when I move to a new area. I try to keep at least 2 vehicles at all times, so that I don't care if my repairs are the last on their priority list, so long as that don't rip me off .
I look for a non-dealer shop that has been in business for at least a decade. A crooked dealership can stay in business for a long time. A sole proprietor can't.
Kudos to you! You can also sleep easier knowing you are doing your business the right way and customers will always recommend honest techs/chops. I know I made a decision like this with a major tire retailer after they repaired a tire that I had that I had bought elsewhere (1 month old) that wasn't fixed by the seller and this new place did it at no cost. Three sets of tires later (and two family members switched at different outlets) and the same level of experience. Honesty always wins and I'll always pay a bit more (though I haven't had to) to go to an honest place!
Took my 90 Dakota to local PNW tire chain to have rear shocks replaced, forgot to have tires rotate/ balanced at that time. Took back 2 weeks later for rotation and tech told me my rear shocks were worn out. I said loudly so everyone in waiting area would hear "The shocks this very store installed 2 weeks ago are already worn out? Go ahead and replace them under warranty. I INSIST!"
I love it when you called them out curious what did they do?? Change them ? Apologize? Put their head down in Great Shame knowing they got caught cheating you? Love to hear the outcome. Please tell us.
@@johnfeight2123 Manager rushed over to "handle" the situation. Trick is I'm a USN veteran (E6). He folded like a card table, and begged not to force the warranty replacement. I agreed not to go that far, didn't need more unnecessary downtime on the truck. But he did suspend the tech. Afterwards I contacted the corporate office in Prineville. Word is the manager was demoted and transferred.
Unfortunately this is all so common with stealerships. Quick story of my experience with one: Suv was violently shaking. Had it towed to dealer. They reported a bent drive shaft. Estimate to repair, $1,264. I declined. Had it towed home. After my inspection, $26 rear universal joint. Took me less than hour to replace. I wont even go into my experience with my 4 year old Toyota van. In watching Ray's channel the past 2 years I have learned so much in doing my own quality repairs. THANK YOU RAY for your content. You rock my man!
Toyota dealer told my wife $640 to replace Steering wheel clock spring on 2010 camry . She told me to fix it! $63 dollars and 55 minutes later it was good as new. The should be able to do it in 30 min.
I learned as a child to never take anything to a dealership, unless its under warranty. Now, I hear good things about the local Toyota dealer here, but each is its own.
Not saying it is right, but at a lot of dealerships (all brands) they no longer repair things like driveshafts, engines, and transmissions instead they elect to do only full unit replacements like the case with your drive shaft. We get a lot of complaints at the shop for such things.
@@Jay.Kellett At $63 you did not install a OEM part most likely came from sellers' on eBay/Amazon be careful with any parts bought off the sellers there, seen far too many failures from places like them and some other online sites that I can't name (Legal reasons) all because they sell cheap knock off Chinese crap.
Alleged warranty transmission service, lead my good buddy to confront the service manager. My buddy wiped the dirty dipstick on the service advisor's tie and asked him, "does this look like fresh oil to you?" The pan was never touched, much like in this video. This story lives rent free in my head! Just the best. Not all heros wear capes... well done Ray
I AM SOO GLAD THE LADY TOOK HER CAR TO RAY! My wife has a 2011 Acura CRX and every time we went for an oil change after the 35K miles to a dealer, the Service Department (Service Destroyers) said that the transmission was leaking.. Ray never found the leak....... THANK YOU RAY and WIFE UNIT for taking care of our needs and NOT the GREED!
I am reminded of a very old Aamco commercial where someone pulls into a generic mechanic shop, something something, and the guy standing by the pumps playing with the filler hose says, "I was BORN to fix a trans-miss-e-ohn!"
I see work orders occasionally that have like a 90pt inspection from brakes, fluids, tires, battery and charging system, play in suspension...anyway, when they give a grocery list of that stuff and tell me they were in and out in under 20 minutes...it raises an eye brow or two.
I’ve been a machinist for over 31 years. If those rotors were machined, that is the sloppiest job I’ve ever seen. Nice job helping people out. Honest mechanics are amazing to get.
Lol... the closest those rotors got to ever being machined was during their actual manufacture close tr to a decade ago base on the year and model of that vehicle 😅
Our family had an honest mechanic do our work for years until he retired. He fixed several problems at no charge that were simply and only took a few minutes to fix. My dad had and issue with our Pontiac. Dealer told him he need to replace the engine. A friend of his told him about this mechanic to get it checked out. Found out he fixed the problem for under a hundred dollars and ran the car for another 15 years. He even came to our house once to change the water pump. Needless to say, our whole family went to that guy until he retired. Its so hard to find honest mechanic now a days. Seen to many get ripped off by shops, especially toward women. Thanks Ray and Wife Unit :)
My 2015 Toyota Rav4 had a problem with the rear liftgate opening and closing. I took it to a dealer and a tech took a quick look at it and told me the hydraulic struts needed to be replaced and estimated a $1000+ repair for parts and labor. I went on a trip to visit my Brother and told him about the problem. Since I wanted a oil change, he suggested I take the vehicle to his Asian mechanic and have him look at the liftgate and do the oil change. He took a quick look at the liftgate and said he thought it just needed a adjustment. When I picked up the SUV the total bill was $105 for the synthetic oil change and a liftgate adjustment. I wish that mechanic lived near me,
I’ve been in the auto repair business for over 30 years. Unfortunately Ray is truthful and very rare!! 99% of repair shops juice up the bill and the work is at best subpar quality. Ray probably won’t call this out if it’s a local near by shop! Repair shops know each other and usually use the same repair parts dealers. I believe Ray should always do the repairs completely and professionally and he will build a very trusted auto repair company without even advising. Keep up the quality work, Ray. 👍🏻
Yo, I'm a nissan tech in AR. It's pathetic what some of these dealerships do... Giving us techs with a little integrity a bad name across the board...being a 2015, they should have started with a tcm reprogram to update the code set logic for cvt judder. Then redrove and see if it sets any of the judder codes. P17f0, p17f1, p17f2, etc. Rarely do we start with pulling the pan to determine whether there is an issue with a cvt. There are some good TSBs on this stuff. I enjoy your videos! Keep em comin!
as a Nissan owner.. I found out the 2nd time I changed my MT oil, there was a (20+ year old) TSB that said essentially to overfill the case a little. I had done this originally as that was required to match the amount that came out (and it seemed "right"). I was a little worried doing it the first time but quickly forgot. Turns out (from TSB) a few had been damaged by low oil on inclines. Point is, the dealership system HAS TO GO. Nissan was spot on with their TSBs, have good engineers, and D21-D22 were great trucks.
That's also why the new guys get all the fast flat rate jobs and the tech gets all the shitty warranty work because you have to beat the clock and on extensive warranty work they don't pay worth a dang leaving the experts allways racing to make good flat rate vs the new guy who can parts slap and make double pay couldn't imagine why guys shop jump
If I am not mistaken part of the repair techs pay is calculated by the book hours of a job rather than the actual time spent, so is this the tech ripping off the customer, or the dealership itself systemically overcharging?
larrybremer4930 Works both ways, sometimes the job takes 3 hrs longer than it pays but you don’t get charged. Sometimes things go south and it takes longer but you don’t get charged. Nobody ever complains about that part
And no one that works at a car dealership is on the high ground. It's amazing they think that sales people are the only crooked people at a dealership. THEY ALL ARE.
You are are right … thank You for being honest … the other dishonest liars will receive their own due … when “ THERE IS NOTHING HIDDEN THAT SHALL NOT BE MADE KNOWN “ …
Well they saved 200lbs of steel per year in production by deleting the dipstick, then introduced a level sensor that costs more per year while in production as nobody was looking at their dipsticks however the level sensors fail often which has exact the same effect as not looking at your dipstick. Modern crap.
You are even lucky to get a spare tyre. The one my grand daughter got was not even the same size as the other 4 tyres. Buying a new one was not an option. There weren't any. Scrap yards say they rarely get them. Teslas I am told don't even come with a spare.
So after eighteen years in an unnamed Nissan dealership I do have some comments. Followed by twelve plus years at independents and now retired. At one point our service department had twelve ASE Nissan master techs and a total of twenty four techs. Our dealer group was purchased by a large dealer company that begins with an A and is nation wide. You have to guess who I’m referring to so we all avoid unnecessary legal issues. Anyway within a year we were down to a few master techs and a whole bunch of young kids with zero experience. I am so happy to be retired and not dealing with the industry these days. I did sell lots of Nissan CVT’s at the independent shops when they hit the 100K mileage so my guess is the dealer tech was confident in selling a pattern failure repair.
No real mechanics, just parts fitters, who Lot of the time just regurgitate what their diagnostic tool says with little or no understanding of basic fault finding and no desire to learn..!!
most mechanics ive worked with are 100% honest guys when it comes to what repairs they recommend and perform, and will generally do their best to take care of the customer's issue as economically as is reasonable. The few that aren't honest give the rest of us a bad reputation.
My mechanic is a clone of Rainman Ray. I had a mechanic before my current one that I thought was a good, honest dude, until I didn't and he wasn't. I was told about my current, honest mechanic from the only car dealer I would ever trust to be 100% fair and honest about the cars he sells. It's very important to me to be associated with folks like this, especially since I have a really bad habit of trading cars every year of so. I can't have the ones I want all at once, so I've made a list and will eventually own them all, one at a time!! Fist bump to all of the honest, hard working mechanics keeping our vehicles on the road!!! You are a dying breed.
@@CitEnthusiastEven if she's not local, honest mechanics and technicians are so few and far inbetween sometimes the drive is worth the honest service. I mean Car Wizard from Omega's and Hoovies garage have quite a few clients who are from out of state because of the quality of their work.
I’m with you 100% on all of this and I’m will to bet that they didn’t replace the sunroof drain either. They probably just blew it out. I know dealers suck but this is beyond pathetic. I hope she sues the dealer for fraud.
new car sales are tanking...dealerships are leaning on the service depts to make ends meet...i would expect all kinds of stuff like this is going on now...especially to customers who are obviously not car experts.
I am a certified retired auto mechanic And my local dealership (Dal) Formerly known as Fr. (I abbreviate the names to avoid a legal issue) Their techs and service writers tried Multiple times to rip me off with bogus (service required) when In fact none of them were needed. and the dealership instead of reprimanding their crooked techs and service writers. They opted to ban me from the dealership by refusing to provide service to my vehicle. I have filed a complaint with BBB and most likely they will face a lawsuit. I am glad you are an honest mechanic and you are exposing a crooked dealership with hard evidence.
My wife, the best woman ever you'll ever meet, took her 2000 Mustang GT to a dealership because her car would stall at traffic lights if she had less than a 1/4 tank of gas, it wouldn't hold regular idle. They came back and told her they changed the no.2 injector and an ignition gem module ($600 dollars). The whole charge of $2000. She lied and told the service manager to show her on the car where these parts were so she could show me, her husband (she played the dumb blond perfectly). He opened the hood and told her the no.2 injector. She looked and saw no disturbed grime anywhere on the engine. She told the manager the no. 2 injector is 2nd back from the front on the passenger side. (she knows this because she works on her own car) He said yes it is and she pointed at it and asked how did they change the injector without disturbing any of the grime on the engine? She told him never mind lets check the $600 ignition gem module they replaced. She says that module is under the drivers side kick panel left side of the dash at the floor, right? His mouth drops open and he says yes. She reaches in and pops the cover off and looks and asks the manager to look at the module "they replaced". She says do you see that yellow grease paint on the module? He sees it and says yes. She says that grease paint was marked on there by the junkyard that I bought the module from when I replaced it myself a year ago so that's my module and it hasn't been replaced, care to explain why I'm being charged for a module that wasn't replaced? They guy just sat there staring at her with his mouth open. She told them she was taking her car and wasn't paying them for "the repair". After all that he still wanted to charge her the $50 service inspection fee. She asked him does he really want to push this?...as she collected her keys and walked out the door. I wanted her to report it to the authorities but it's so much of a hassle.
Nice job stealership!! Keep on doing this so that more of your customers support local independent service centers like Ray’s. This is why skilled professionals are leaving dealerships and going Rouge as well as individuals like myself are subscribers of Rainman and other UA-cam channels educating themselves so they can properly take care of their own vehicles. Nice work Ray and Lauren keep up the impeccable work as always!!!!
Exactly! I tell everyone to do their own maintenance, and if they do not know how, learn. This is one of the great things about social media. There's a how-to video for almost everything!
There’s a lot of people who simply aren’t handy enough to learn how to wrench on their vehicle. I always try to teach people how to wrench on their cars, but there are people that just don’t have the insight or smarts to properly understand it. Take that up seventeen notches with modern cars, where changing brake pads requires a master’s degree in bullshit resolution finding. That’s why we invented repair shops. Now more than half of these repair shops are scam shops. Great isn’t it?
@@donniev8181 Bro for real tho, Ray is the reason why I started working on my own car, him and chrisfix. I tell people that I am a youtube mechanic lol, I youtube it and if it looks possible I do it.
One thing I've learned over my 53 year marriage is that it's always the guys fault. Just keep saying I'm sorry dear and your marriage will last as long as mine ... lol
That is why even at my age I still roll around on the ground and do my own work. I caught stealership and shops trying to rip me off multiple times. I haven't found a Rayman Eric O or Ivan from PHAD close to me. I lift my glass and toast to you and the others mentioned. For the honest work and ethics you possess and the work your preform.
I didn’t work on cars for more than a year and three months, but I can tell, you know what the heck you’re talking about, you know what you’re doing, you’re an honest man. Thank you for giving automotive technicians a good name.
I gotta say Ray, your content has taught me so much I’ve finally moved from the repairs guy at a quick lube shop to full blown Euro tech working flat rate, and starting out I’m making decent money already. I gotta thank you for the quality content. I feel like I owe South Main Auto and Car Wizard the same thanks, y’all make it easier to work your way up the chain in this industry by making the work funny and interesting in creative ways. I’ve been watching for 5 years looking for little tips and tricks I can use on my daily grind and studying the way you guys go about your work, and it’s brought me to financial independence and stability. Can’t thank you enough man. Keep up the good work.
The world would be a better place if every shop operated like Ray. The homies at the other shop might want to argue but Ray's got the proof on video, he's a good man for being respectful and not putting them on blast publicly with his platform.
The country would be better if we fought to allow people like Ray to say the name of the place without getting dragged into court at great expense. You should become famous when you do crap like this.
I worked in dealerships (at least 15 years in FL) 29 years total. I see this over and over. Thanks Ray for letting this woman into the shop. Most would be afraid of the insurance companies.
About a yr ago, I took a 2006 Trailblazer to the local Chevy dealer. A brake line failed in the 6" long section of the braided part, the rest was hard line. Took it in a was told that the brake line is no longer made and they will need to make a custom hose. Quoted over the phone, $1000 for the job( I don't remember if this was for 1 hose or both hoses, or if labor was included). Took it home, and after about 15 minutes of searching the web, found 1 of the hoses, but the other was discontinued. So, I ordered 2 of the one that was stocked. The the other hose needed a different bend when connecting to the ABS module on the frame. Took about an hr to install. Haven't been back, used be to be my place to go for repairs, or oil changes. Not anymore. Wish I had a mechanic like you Ray around me.
I finally had a good car with our Trailblazer. I was just about finished with the list of broken or almost so items. Then a black girl, Chalandra, my wife's friend, had it taken. She stole it. The cops (of Kansas City, KS) were no help, and one thing depends on the other in life. Everything deteriorated. I didn't think things could go lower. Then my wife died. Am I just asking for pity? I hope not.
This stuff happens everywhere. On a job in lexington KY and needed to get my 07 Volvo V70 serviced. Took it to a dealership to have the work done. Also requested that the sparkplugs be changed. Pick it up the next day and took a quick look under the hood. Sparkplugs are under a plastic cover that needs to be removed to access the plugs. Cover still covered in dust, no fingerprints, nothing. Had a little chat with the service manager and asked him how it was possible to change the plugs without touching the cover. Oh, sorry sir, we forgot to do the plug change but billed you for it anyway. They made me good finally. I was a auto mechanic in a previous life so knew what to look for. Rip off artists depend upon customers not knowing anything about thier vehicles...
haha my dad used to nick his oil filter with a hacksaw before dropping it in for an oil change and marking his timing belt if that needed to be done. Caught garages billing for stuff not done.
Same thing happened to me at AutoNation Toyota. They recommended a spark plug service to change them on my Avalon. I stupidly agree. I checked the spark plugs later, and they were still same old ones.
I had a similar event with Kwik-Fit in the UK many moons ago. In for rear brakes and when I went and collected. They had "replaced" the rear shocks without permission as they were "leaking" I told them no I am not paying for that. They demanded the payment and unlucky for the locals in the shop the regional manager was there. He came out and demanded I pay. So I then produced the receipt for the shocks being replace 7 days before at the same shop!. Lets say he was not happy and nether was I. I got the brake job for free.
Ray is a great guy and need more people like him in the world and like how he recorded every repair to have proof of bad mechanics and also covering his tail
Always good to see that there are good honest mechanics out there. I've been going to the same mechanic shop for 20+ years where i live in Destin and they've always been honest and do right by me; but I've had other shops try to sell me new radiators that they just happen to have a sale on that week when it was the A/C condensation dripping on the ground, not coolant. Even i could tell the difference between the two and all i know is how to refill fluids and check the dipsticks. Wow! Can't believe no dipstick to check transmission fluid with that vehicle.. never would have thought to make sure all dipsticks are present when i go to buy a vehicle. I hope that lady takes your video and makes the dealership make it right or take them to court and maybe even report them to the BBB
I'm a dealer tech for Nissan - This was fun to watch. Should call these shops out by name - but anyway if you're ever working on another rogue, P17F1 = Valve body replacement P17F0 = Trans replacement
This is why ray videos his work to show what he said he was going to do. So when someone comes and says something he can show them the video from start to finish.
Not all of the vehicles they repair/service get video documented, that would take up so much time and they have so many vehicles coming and going. However we all know every vehicle that comes into that shop is getting the best, honest service available.
Sad fact that dealerships need to resort to theft . This is the reason I have been doing all my own vehicle maintenance. Thank you Ray for your honesty.
As a family man I got ripped off enough, I finally asked a friend who owns a dealership. In the mid 80s I got the new car with 100% extended warranty to 100k. On a trip, my transmission died with 36,000 miles. Taurus was dismantled and completely replaced transmission etc. They put car back together and we test drove it. All good. At the cash register they dropped a $5,000 + bill on me. I pulled out my extra warranty. They tried to get me for some belts and fluids. I said no way. 😂
It is refreshing to find an honest mechanic. I do most of my service on my vehicles. I wish I lived closer. I have learned a lot from your videos. Have a blessed and profitable day.
This is one of the biggest reasons I love this channel. My wife's Buick Enclave, we continued to have the dealership service it. They give you their all-points inspection documentation to show what all they 'checked.' My wife comes to me telling me the steering is sticking and getting really hard to turn on tight turns. Take it out for a test drive; and what do you know sticking.. hard to turn etc. I take a look at the power steering fluid and oh look, it's low, like REALLY low. Topped it off, issue went away. Now I save all those reports. I went back a year and double-checked and each one showed that it was checked and in good working order including the one we had a few months prior. There's NO WAY they were checking it with it as low as I found it, and I found no evidence of leaking. AS you can guess, my wife has asked that I take over general maintenance again... yay me :)
Good on yall for not shaming the dealer and fueling a never ending mud slinging festival. Thank you Ray for just being honest and providing a honest service to your clients.
You've got a major issue, Ray. If you keep recording your work to prove you fix the issue a customer has, you're going to become overwhelmed by regulars. You are a gem.
I've done most of the common repairs on my own vehicles over the years and even I can see those rotors were not turned. I think your suspicions on the transmission are likely true as well. Always love you videos. Hope you're doing well in your own shop. Your integrity, knowledge and work ethic makes me glad to see you in your own shop. God bless.
Yeah, I agree. But I had that happen to me with a Nissan cube and it was under warranty but it did exactly what that lady described. The dealership replaced it free.
This is a great video. Never be afraid to stand up for yourself and ask for a second opinion. And if the shop is defensive and condescending, they are most likely hiding something and you are right to walk. Great video!
I had a transmission shop (not a dealer) tell me that I needed to replace my transmission as they said that there was metal in the fluid. I was complaining that my dodge ram shifted hard. I took my truck to another transmission and repair shop for a second opinion. The second shop said you might need a new transmission as there is some metal but not enough to be concerned yet, so lets just service the transmission with new fluid etc. and drive it for a month. Then bring the truck back for another transmission service and we will check again if there is more metal or not. So I serviced the transmission, brought it back in about a month and all was good. No new transmission needed. Continued driving that truck for another 10 years with no hard shifting or any transmission trouble. Just shows that so.e just want the big profit jobs and not put the customer first.
Its refreshing to see a good honest mechanic. Took my truck in for an oil leak, dealership mechanic came back saying it needs a new engine for something minor I already knew about. Didn't even look at the oil leak in 2 weeks.
I worked at Aamco transmissions when I was 16 years old, cleaning up their shop, after school. Transmissions of that era would have a little bit of minor debris in the transmission pan, which was totally normal at that time. Management would laugh about ripping off the public, claiming they needed a transmission rebuild. They would actually pull the pan, and show it to the customer. I learned a very valuable lesson, back in the day! Do your homework, and find a mechanic you can trust!!!!! I’m in my 60’s now, and absolutely do my due diligence!!!!! I’m teaching my 30 old daughters, the same things, I’ve learned!
As someone who works at an auto parts supplier in Canada with a fleet of Nissan Versa Note's I am very familiar with the Nissan CVT transmission. We are an extreme use case as our fleet of 80 vehicles is constantly in use, and our climate is very extreme. We have had to replace 6 CVT transmission total due to various failures usually around 175,000 miles (280,000 kilometers). One of our stores had one of their cars at their local Nissan "stealership" for warranty recall work, the store manager had requested that they do a transmission flush and they refused to do the work. We have a strict service schedule and flush them at least every 50,000 miles (80,000 kilometers). They wanted us to replace the transmission. We drove the car 100 miles (160 kilometers) back to our main warehouse and sent the car to the small local shop that we deal with to look over the car. They performed the service on the car, which included replacing the internal filter that no one except for this shop is aware that is installed in these CVT's. The biggest issue that we came across with that car was that the transmission cooler in the radiator was plugged up to the point that we had to replace the radiator and a few other items, but the CVT is still functioning perfectly. That situation has resulted in us looking at bringing all of the cars to this independent shop just to make sure that the transmissions are serviced properly. TLDR: We have a fleet and Nissan tried to replace the transmission when it wasn't needed. The car had a plugged cooler that was causing the intermittent transmission issue. My service recommendation for every CVT owner needs to get the transmission flushed every 80,000 miles (130,000 kilometers), and Nissan customers should find a shop that will replace the internal filter.
If your fluid change interval is every 50,000 miles you should drop the pan and replace the transmission filter. The filter change is just as important as the fluid change. The filter prevents fine metal debris from entering the tight tolerance spool values in the valve body. Make sure to use an OEM filter if available.
This is why I do not like taking a car to a dealership for work. My daughter mistakenly took her car to a Nissan dealership for an inspection. They failed it and wrote up a large laundry list of items that needed repair. The quote was more than twice the value of the car. Then they tried to sell her a new car. They even said that it could not be driven and needed to be towed. They said the rear wheels were locked up. The tow was covered by our insurance so that was not an issue. When I heard this I called BS and could see myself that it did not need all that work. The rear wheels were not locked up when it arrived back home. I took it to my regular mechanic and he was able to fix it up for a fraction of what was quoted. We were not happy with this dealership. A trusted independent mechanic is someone who should be valued for their time, knowledge and honesty. Good work Ray.
Yup. I have the son of a guy I was a customer of, who took over from his Dad. Son is honest like Dad. My truck is at 116,000 miles. He finally agreed to change out my original spark plugs. 15 years old. I try to give him my business +. I asked him about water pump and fuel pump. He says “you don’t need them”.
i had a dealership mechanic and service manager try to convince me they could see wear progression between 2 different sets of tires...thanks for being a stand up dude! subbed!
Love your channel. Your enthusiasm is awesome. I work on my own cars, and for many neighbors for reasons that you called out...many places can NOT be trusted. Your a rare/honest breed in the industry. Keep it up.
On the Jatco transmission you need to change the oil fluid at 35k miles the first time, and every 25k after that. There is a cooler cartridge filter and a pan filter. Never use anything other than Nissan NS3 oil. ( older ones NS2)After market oil may ruin your CVT. Never use it. The CVT OIL in the video is screaming for a fluid and filter change. I service these transmissions on a regular basis. I have seen all the ends and outs of what you can do wrong. Main killer is not changing the fluid regularly, or not using genuine Nissan CVT fluid and filters. A lot of times the Nissan shops, Don’t change the cooler filter which leads to fluid blockage and death of your transmission. ( you absolutely have to change the cooler filter Ray! ) there is no silicone on the gasket. It is a regular black rubber gasket. You refill that tranny with 5 qts fluid and run it to 210f than pull the overflow bolt until it truckles out and reinstall to get it to the correct fill level. Some of the other types have a tube on the drain bolt that gives you the level. Note its not able to drain on those type. You have to pull the pan to get to the fluid on those. Mainly those are on the Nissan Versa.
With all due respect, I disagree with you on your statement of only using "Nissan Fluid" and the reason is that Nissan contracts with Shell Oil to make their CVT fluid. As lo g as the CVT fluids meet manufacturers specs, you can use non Nissan branded fluids I've been down this road with not only Nissan cars, but with Mercedes cars as well. Just my 2 cents! PS: The Magnuson-Moss Warranty Act clearly stipulates that warranties cannot be voided merely due to the use of Aftermarket parts or services. Manufacturers are required to prove that the non-original part or service was the direct cause of the defect to deny warranty claims!
@@izzydizzy1115 I owned a 1st gen Honda CR-V and remember that Honda would void the warranty if you used ANYTHING but Honda Trans Fluid....Nissan may be the same...not worth taking the risk...
@@alex241 you need to review the Magnuson-Moss Warranty Act, they manufacture cannot force you to use their their parts or service to maintain a warranty UNLESS that part or service is provided without charge.
I really don't understand why some people think they can rip of in that way. Don't they go to sleep at night? I wouldn't close an eye if I did behave like this. One of our old customers stopped by yesterday. It was a quick fix and I didn't charge her for that. She couldn't believe her ears. Nobody else would do so, she said. Well, maybe not, and maybe I'll never get rich, but I sleep very well each night. I believe you do the same. Honesty pays of. Respect Ray. You are one of the very few who'll be honest enough to say the trueth and not rip of unexperienced carowners.
They do sleep at night. This is the job they were grounded into. I see it every day. Hours on the job = money in your check. This "extra" money, for many mechanics, puts chow on the table and pays rent/mortgage. When you work for a dealership, you must have hours/time on the job to make a good paycheck. Ugly but it is the truth.
@@lougarcia7265 Then I'm glad to say that I've learned otherwise. For us honesty was - and still is a mantra. If you rip of customers they won't come back. That's what you'll make a business of: Happy customers.
Im glad to see you caught the lack of work not provided as paid for to the owner. Hopefully she shows this video to them and they correct the situation and do not do this to anyone else. She does need the windshield replaced.
There aren't words for the rage this crap makes me feel. This is why I do all my own mechanical work. There isn't a mechanic I trust other than Ray and a few others on YT. There is a special place in hell for shops that do this to unknowing people. Good work Ray!
Mechanics as a general rule are scammers to women car owners. It absolutely disgusts me as a woman that mechanics cannot be honest. After being royally ripped off once by an unscrupulous franchise repair shop in Toronto, Ontario Canada, I finally found an honest mechanic who is honest to men and women. Wish there were women mechanics but I guess it is too dirty a job for women to be interested in. Keep up the great work Ray. Your honesty will go a long way to more business.
I took my car to Brakes Plus here in Nebraska for rear brakes. I requested and paid for their premium service that included resurface of rotors. When they said it was ready I looked down through wheel to see condition of rotors. They were untouched. The service tech got mad that I called them on the failure to do all of the job I paid for. He drove my car in a reckless manner at high throttle back to the service bay. Same old Sheet . No matter where you take your car they may not preform the maintenance you paid for. Never going back.
Nowadays you should just replace your rotors. Some states are no longer allowed to shave them. They are made thinner these days. They don't cost a lot. Shop online, I found them for as little as 20 bucks! Plus you get brand new VS thinner ones, and or over shaved.
@@MagaTBTF . Sure, I was in Florida this spring and had a shutter in the front end when braking at highway speed soon after having tires rotated. Last shop had over torqued the lug nuts . So I took my Outback in and asked them to do front brake job and turn rotors. Even though the rotor was smooth with no significant ridge they said worn out of spec and charged me additional $300.00 for two rotors instead of turning them. When you’re far from home shops can screw you around as it is harder to pull them yourself and get them to machine shop for checking and resurfacing .
@@edmc1000 unfortunately many business owners nowadays are crooks, the whole damn world is full of crooks, don't even get me started on the fake inflation. It's no more then the usual corporate corruption hiding behind the news laughing all the way to the bank.
Also had an issue at brake plus … took it to the other brakes plus…. They agreed and did the work without the replacement of parts that weren’t worn out… I told the second brakes plus they should check on the other group and check the management…
If you go to a dealership 💯 you are getting scammed. Not a dealership in America that doesn't screw you in some way somehow. Stay away from them. 50 percent of the shops are just as bad, but at least they have to win your business, so shops like this are honest and do good work. Thanks for the videos and the honesty. It's a sad state of affairs when people take advantage of others.
I will say this… there are crooked people out there in every profession… I’m proud to say 40 years of going out of my way to help customers at my dealership… just like Nixon said I’m not a crook and proud of it
My Aunt has a 2019 Nissan Rouge. Guy pulled out in front of her and she hit him, dealership replaced the front bumper and headlight assembly's. Lights were pointing to the ground and you could absolutely NOT see even with the high beams on. She took it back to Nissan and they told her "oh, you can't adjust these new headlights, they come factory adjusted" They actually tried to make her buy new headlights again! I went and got the car and adjusted the dang things myself, very easy to do just watched a UA-cam video for like 2 minutes and a flathead screwdriver and bam she can see now! Thanks for being a stand up kinda guy and not ripping her off.
A friend of mine got new headlights for his Chevy truck at the dealership. He asked me if I thought his highs were too high. I said well not if you’re looking for incoming aircraft. He took it back and got them redone. It should have been done right the first time!
@@brianpapiez1719 What really shocked me was the shop manager himself told my aunt that you can't adjust the lights. Trophy Nissan Dallas,TX stay away from em lol
@@unforgiven3959hopefully you filed a formal complaint with documents to the State Liesencing Department and Better Business Bureau ! Unless 'We The People ' hold their feet to the Fire .. we deserve what we get.
Dude that dealership totally ripped her off there is no possible way those rotors were turned p I've been a long subscriber of your channel and I love the work you do man you're honesty and integrity is unmatched
Angry isn't even strong enough. It's things like this that make people leary of whom they can trust. Giving mechanics a bad name. Thanks for shining light on it Ray.
You know you have found a true professional when they get just as frustrated with another "professionals" work rip off as if it was their own car. Then to tell the customer to get money back and we will just try a simple fix and see if the issue comes back. Love it.
I used to be a mechanic (earth moving) but also helped people with their cars back in the day. Your work ethics speaks volumes and is your best and cheapest form of advertising and customer growth. After this experience I am quite sure that she will be warning people she knows / runs into with the same make / model of vehicle against the practices of the workshop that "worked" on her vehicle.
This is my first visit to your channel. You are an amazing person. Professional, polite, interesting, conscientious, your speech is elaborated and detailed, helpful, also funny and so talented because you work most of the time with only one hand. Oh and your are lefty ! Genius. Did I miss something ?
Hardly. Ray breezed right past the customer's transmission complaint: how it was revving and slipping gears at stoplights etc. There's no metal shavings, no error code to be found, and the fluid appeared to be fine. Neither Ray nor the dealer did anything at all to find the problem, unless low fluid level was the only issue. It's hard to guess with no obvious leaks etc.
@@spacehonky6315 From other posts it is said the fluid is WAY past expiration date. If it has never been changed, the possible problem is obvious. And Rays comment about Nissan's CVT's added to the issue. And, AND...it's a Nissan.
@@spacehonky6315The car will be back next week for another check and an oil change. We’re looking for the DTC to set. I did a spill and fill service on the trans to see what happens since I found no metal and the P0776 DTC does not indicate transmission failure.
Ray, you're a good person. I had to share the Tosi family story with my wife because it touched my heart so much. I already looked up to and respected you as an individual, and a businessman. I've watched you grow from your last service center into this shop. I watched the demolition of the third stall so you could put your (at this video's time, still broken) lift in operation. I agree with everyone else who says that this Nissan dealer needs to be named - but I also understand your reasons to not. But then, it's not slander if it's factual and accurate... it's fair business. Do shady things, and it should cost you.
Finding a good and trustworthy shop may be 1 of the hardest things for a car owner to do. The 1 my dad found has since retired. I have now found my own. He shows you the replaced parts and takes pictures of the damage that's not mobile. This guy knows repairs are expensive and has no problem when owners do their own oil changes and brake jobs. Real down to earth guy.
last job before the USAF was at a Dodge dealer in Colorado. After I got back from my first deployment I went back home and took my truck, a 2000 Dodge Dakota 4.7L to the shop for road trip services. Tech who used to be my friend quoted me for an air filter, front and rear pads and rotors, trans service, and new plugs and wires, and a few other things totalling almost $1000. Well lemme tell ya. I'd just done my own trans service before the deployment. New filter and everything brand new so truck drove for a week then sat for 5 months. Not exactly extreme. Truck has rear drum brakes, and I'd also just replaced the pads same time I did trans service. And the coup de grace: the 4.7L V-8 has 8 ignition coils. No distributor. No plug wires. Oh and guess what else I'd recently replaced. Yup. Upgraded my plugs a year prior, and...oh..I forgot to mention...replaced my full intake system with a K&N. You don't replace that filter, and I had cleaned and re-oiled it when I started the road trip. Still bright red! I happened to be in the manager's office catching up when the writer brought me the bill. I pointed out the issues, and the manager told me I could just leave. No charge. Heard from another buddy of mine there that my former friend got fired over it, and I wasn't the only one he had been caught scamming. Ran into that tech at the mall a few years later, and he got in my face in front of his family for lying and getting him fired. So his family got to hear me re-tell the whole story again, and wife did not believe him AT ALL!! I guess if he'd lie to me, a former friend who worked at the same dang dealership with him, I'm not the first person close or closer to him that he'd lie to. He's divorced now too. Good riddance.
Dodge Dealership story: after me doing a brake job on my wife's car, brakes were very spongy. Days later, it was suggested the brake fluid be changed. I had the Dealership do it. $200CAD. Brakes were 'ok' after that, but still not the best IMHO. A year later, rear brake line burst. Took it to the same Dealership for repair. They said the brake fluid was black and needed to be changed. I went to look. It was BLACK! I asked if that could happen within 15 months of being changed. The Tech and Service Mgr said no way. I asked Mgr to check the service records for Jan. 2022. He said, "Hmm. We changed that fluid." I said it looks like the job was never done. They did a "complimentary" brake fluid change after repairing the ruptured brake line. Stealerships are just what they're called.
It would be great to have the police arrest the mechanics & service writers for fraud ; and have them put their findings on local news channels. Hopefully, the dealership would be forced out of business.. Thank you so much for taking the time to make this video and in sharing your findings with the public - I am sure it will help people regarding car repairs...
I worked honestly at ford dealers for 34 years. Turned good hours. Never cheated anyone. The last dealer I worked at, the tech across the shop replaced pads and rotors on every state inspection that came to his stall. Amazing! What luck he had that every inspection done needed brakes. Oh, and by the way with that code the check engine lamp would be on
Our state got rid of safety inspections several years, but some dishonest representatives want to bring it back because shops are complaining about not making enough money
What’s sad is it probably was the tech being lazy. In every shop I’ve worked in turning the rotors paid a few tenths in flag time, rather than putting new rotors on which was included with pad R&R labor. Granted that was quite some years ago but still some shady shit.
this is the exact reason why a bunch of dealerships are going out of business. people are finding out just how crooked these dealers are. this is why i try and do most of the work on my own vehicles. if something goes wrong i only have myself to blame. AND ITS MUCH CHEAPER WITHOUT THE LABOR COSTS. and i always double and triple check every part i install. BE CAREFUL OUT THERE.
That's a shame. Shop told my wife she need brakes and rotors to the tune of $900. After i changed them a month earlier for $168. So many dishonest mechanics out there.
Back in the 1990's My Grandmother had new exhaust put on that year to pass the state inspection, then the shop (not a dealer just a crappy scam artist mechanic) replaced the entire cat back and claimed that it was bad and didn't keep any of the old parts back anything up. When she said that the exhaust had just been replaced to pass the state inspection she was told that it rusted through since then. Rusted through in Eight months, very unlikely. It originally went in just for a oxygen sensor replacement which they did do.
@@mikeprebianca936 Yep, and it annoys us techs when they put on not recommend work, work that needs xyz done first specifically cause otherwise comeback, or fluff the quote we gave them, which makes us look bad.
sure, you're not factoring in the labour and the fact that you used cheaper parts than they were quoting you too. "they quoted 900" but they quoted you OE brakes and you got chinese shit and think its the same
I got screwed over by my local GMC dealership once and caught them too. I brought in my 2011 Sonic that was leaking break fluid in the rear lines and you can see it leaking standing next to the car. They called me said the car was ready for pick up and everything was repaired under warranty. Picked up car & break lines still leaking. Obvious they didn;t look at them. But the work oder did reflect it was done. I made GM aware of the huge liability they caused and I was getting a lawyer! GM paid me and fixed the issue!! GM stands for Giant Mistake. I went back to Toyota thank God!!!
Amen brother, Ford is just as bad, I bought a new F-150 about ten years ago, the transfer case went out, then the transmission, I didn't get the extended warranty so I had to barrow a ride till they got it repaired, which it never worked right again, never buy another Ford👎
Giant mistake? You stated "GM paid me and fixed the issue" meaning though it was not GM's (corp) fault but instead a dealerships shop and made it good, yet you speak ill of GM when it was in fact the fault of the shop you went to.
@@rogerhancock8732 Every Giant Mistake shop is a franchise under GM liscence in Canada. When I contascted corporate HQ about the issue at the dealership where I purchased the car they gave me several thousand $$ credit toward any vehicle I wanted and had the issued rectified at another dealership. Glad I went back to Toyota!
Happened to a customer of ours once. Garage in the North East of Scotland, newish Nissan Qashqai came in with timing chain rattle. Customer stated that the car "Just got fully serviced at the dealer to maintain the warranty" but the engine oil came out black as tar when we had a look. We bottled it up and gave it to her to take to the dealer, never heard from her since. Theres something about nissan dealers...
Not just Nissan....I bought a used Lexus Hybrid....asked the dealer for a trans fluid change....oh, its a sealed unit....posted that on a Lexus forum....someone sent me a PDF of the trans....oh, look....a drain and fill plug!!! They are all lying bastards and intentionally lying to your customer about what is likely the second most expensive purchase they will ever make should be a criminal act punishable by law.....
@@SteveSmith-br3vuExactly, and to go 3ven further, I'm able to on my winter car, but since it has 7 years of warranty left I can't until that time has passed.
In this day and age, NO ONE really bothers to turn rotors anymore. (Edit: applies on recent cars and trucks. The older stuff was made to be machined. The newer stuff is more or less disposable) Rotors are very inexpensive and a quick replacement. It's only a matter of time before she starts to get scrap noises from the pad's rubbing into the rust ridges. Very sad....
@@Tedybear315 I agree. I use to have a rotor turning machine. I don’t have it anymore. 99% of the rotors are too thin to turn now. Not worth the safety risk. I have seen rotors crack from being turned just once.
Nobody turns rotors anymore. Confirmed BS. As a son of a diesel and marine technician in Canada. I do my own services and these stealerships need to be exposed. Thanks Ray
Support the Channel with a Like and Subscribe! Visit www.RainmanRaysRepairs.com for delicious RRR COFFEE! and MORE!
@@RainmanRaysRepairs I couldn’t find the Coffee in your store, I’ll try again. Thanks for everything man!
As an original owner of a 2015 rogue 85k sv awd .I’ve myself changed the CVT oil to Castrol CVT oil twice and it’s 100 times better,including Mobile one 75-90w front and back differential.All the OEM oils were total shit .
Doorman dipstick.
So, that stealership blew out the sunroof drain tubes and performed a pad swap, then claimed to have machined the rotors(clearly not done) and serviced the trans fluid(also no evidence of this procedure) and charged the owner for these services. That is FRAUD! After Ray changed the trans fluid, there was evidence of the fluid being spilled and witness marks on the drain plug(first ones seen). The owner has a valid case for court with the video evidence that our ever vigilant Ray has provided!
PROOF! Dealership Ripped off Customer!
Not so fast Ray!!!!
The dealership was literally only speaking figuratively.
Without specifying which way they were turned, the tech took the wheel off, , he literally omitted to say that he only figuratively turned each rotor by hand hand without saying not literally on the lathe while the rotors were literally still on the car .
Secondly..,
without specifying where the metal in the trans fluid came from..., the service tech at the dealership is right in figuratively saying that the transmission fluid literally do have some trace base elements of iron, cadmium, copper, magnesium, zinc etc...in it when the fluid is made
And thirdly.....
The customer was figuratively given 30% off nothing because the dealership literally did nothing.
Ergo....., 30% of nothing is still nothing so they literally cancel each other out which makes perfect sense..., that of course is just figuratively speaking....
All jokes aside,
I hope some day you win a lottery for being such an honest dude..
**Hits the Like Button**
One thing most stealerships lack is empathy. Having dealt with you and Lauren, It is one of ya'lls most glowing traits. **You listened to me. You gleaned what you needed to move forward and you diagnosed my car's issue. You then repaired the problem after considering the approach which included a limited repair fund on my end. My car got fixed...I witnessed the repair via a UA-cam video and I didn't have to hock my dog to do it. Thank you Ray...thank you Lauren. 💖
It's hard to find honest mechanics, keep supporting Ray and Lauren and tell your friends about them is how we keep the good guys going. Thank you for your business from all of us honest mechanics.
Good people do good things to other good people. I try my best to follow this path.
never hock the dog
just hock tuah
How wonderful!! I love hearing customers who Ray helped leaving comments.
I do agree with main dealers can and often do put on extras on your bill. But if you have a relatively newish car consider that it needs updates to it's on board comp and back yard mechanics dont have access to this expensive equipment. Also remember if any damage is caused by the back yard mechanics ie blowing the comp you will probably find that only the main dealer will be able complete the repairs. This is only my personal experience from a back in the day.
This Nissan dealer needs to be named and shamed. Ripping of customers is a disgrace
while I agree I also understand Ray's position, if he did there could be legal repercussions, and could be sued for damages
You wanna sign a thing you'll pay for Ray's lawyers?
Nissan USA needs to see this video.
That is up to the lady that got scammed by them. She needs to go to 60 minutes or some other current affair style program to expose them and get her money back.
wouldnt be hard to figure out the dealer name, just look up the city where ray's shop is and search for nissan dealers. ray did say she took it to the dealer in the city there, so there ya go LOL
This video is the perfect example of why I am so busy in my shop at my house, dishonest shops. I’ve been a tech since 1976. I opened a shop out of my house in 1987 and have been busier than most shops ever since, not because I’m the greatest mechanic but because I’m honest.
Thank you for your honesty. We customers appreciate it.
I do what I can when I can , but when I can't, I always befriend an honest mechanic when I move to a new area. I try to keep at least 2 vehicles at all times, so that I don't care if my repairs are the last on their priority list, so long as that don't rip me off .
I look for a non-dealer shop that has been in business for at least a decade. A crooked dealership can stay in business for a long time. A sole proprietor can't.
Kudos to you! You can also sleep easier knowing you are doing your business the right way and customers will always recommend honest techs/chops. I know I made a decision like this with a major tire retailer after they repaired a tire that I had that I had bought elsewhere (1 month old) that wasn't fixed by the seller and this new place did it at no cost. Three sets of tires later (and two family members switched at different outlets) and the same level of experience. Honesty always wins and I'll always pay a bit more (though I haven't had to) to go to an honest place!
I DID THE SAME THING AFTER SEEING ALL THE BAD AND GREEDY SHOPS
Thank you for doing honest work.Those rotors definitely not machined with that rust grove.
Took my 90 Dakota to local PNW tire chain to have rear shocks replaced, forgot to have tires rotate/ balanced at that time. Took back 2 weeks later for rotation and tech told me my rear shocks were worn out. I said loudly so everyone in waiting area would hear "The shocks this very store installed 2 weeks ago are already worn out? Go ahead and replace them under warranty. I INSIST!"
Sweet.
I love it when you called them out curious what did they do?? Change them ? Apologize? Put their head down in Great Shame knowing they got caught cheating you? Love to hear the outcome. Please tell us.
@@johnfeight2123 Manager rushed over to "handle" the situation. Trick is I'm a USN veteran (E6). He folded like a card table, and begged not to force the warranty replacement. I agreed not to go that far, didn't need more unnecessary downtime on the truck. But he did suspend the tech. Afterwards I contacted the corporate office in Prineville. Word is the manager was demoted and transferred.
@@whirledpeaz5758 As a PNW guy myself was that the red/yellow chain or the blue/white chain that tried to cheat you?
@@micahreid5553 Red/yellow with corporate office in Prineville.
Unfortunately this is all so common with stealerships. Quick story of my experience with one:
Suv was violently shaking. Had it towed to dealer. They reported a bent drive shaft. Estimate to repair, $1,264. I declined. Had it towed home. After my inspection, $26 rear universal joint. Took me less than hour to replace. I wont even go into my experience with my 4 year old Toyota van. In watching Ray's channel the past 2 years I have learned so much in doing my own quality repairs. THANK YOU RAY for your content. You rock my man!
Congratulations. I do same thing like you. Peace of mind and save money
Toyota dealer told my wife $640 to replace Steering wheel clock spring on 2010 camry . She told me to fix it!
$63 dollars and 55 minutes later it was good as new. The should be able to do it in 30 min.
I learned as a child to never take anything to a dealership, unless its under warranty. Now, I hear good things about the local Toyota dealer here, but each is its own.
Not saying it is right, but at a lot of dealerships (all brands) they no longer repair things like driveshafts, engines, and transmissions instead they elect to do only full unit replacements like the case with your drive shaft. We get a lot of complaints at the shop for such things.
@@Jay.Kellett At $63 you did not install a OEM part most likely came from sellers' on eBay/Amazon be careful with any parts bought off the sellers there, seen far too many failures from places like them and some other online sites that I can't name (Legal reasons) all because they sell cheap knock off Chinese crap.
Alleged warranty transmission service, lead my good buddy to confront the service manager. My buddy wiped the dirty dipstick on the service advisor's tie and asked him, "does this look like fresh oil to you?" The pan was never touched, much like in this video. This story lives rent free in my head! Just the best. Not all heros wear capes... well done Ray
Good thing it wasn’t gear oil, he’d have been hating that tie after an hour
This. Is. Brilliant. I have a nearby shop that's a THIEF... might keep this in the bank
@@kellismith4329 oh, transmission fluid smells almost as bad
Only a matter of time before they start leaving some oil stains on purpose to throw people off
@@AlysaDunn-r6onot even close. trans fluids dont have sulphur and thats what makes gear oil stink like it does.
one more comment. THIS MAN IS A LEGITIMATE MECHANIC WHO CARES. we need more of him.
I AM SOO GLAD THE LADY TOOK HER CAR TO RAY! My wife has a 2011 Acura CRX and every time we went for an oil change after the 35K miles to a dealer, the Service Department (Service Destroyers) said that the transmission was leaking.. Ray never found the leak....... THANK YOU RAY and WIFE UNIT for taking care of our needs and NOT the GREED!
I am reminded of a very old Aamco commercial where someone pulls into a generic mechanic shop, something something, and the guy standing by the pumps playing with the filler hose says, "I was BORN to fix a trans-miss-e-ohn!"
@@MonkeyJedi99 lol just say A-A (honk honk) M- C-O
Ray you forgot to say Coming Z Down , for the lift .lol
There is a video on UA-cam in an undercover investigation about the dealers in Canada and how they rip off people, I guess this is going on everwhere.
I see work orders occasionally that have like a 90pt inspection from brakes, fluids, tires, battery and charging system, play in suspension...anyway, when they give a grocery list of that stuff and tell me they were in and out in under 20 minutes...it raises an eye brow or two.
I’ve been a machinist for over 31 years. If those rotors were machined, that is the sloppiest job I’ve ever seen. Nice job helping people out. Honest mechanics are amazing to get.
Lol... the closest those rotors got to ever being machined was during their actual manufacture close tr to a decade ago base on the year and model of that vehicle 😅
...one of the clearest ::
*"!Rip~ophz!"*
...I've ever seen
No one turns rotors anymore. It's cheaper to just replace them.
I guess technically they didn't say they machined the rotors. They probably just gave the hubs a spin and said , "yep, we turned the rotors".
Machining rotors is a waste of time, they just warp. Throw a new set of pads on before the rotor is damaged by the old pads.
Our family had an honest mechanic do our work for years until he retired. He fixed several problems at no charge that were simply and only took a few minutes to fix. My dad had and issue with our Pontiac. Dealer told him he need to replace the engine. A friend of his told him about this mechanic to get it checked out. Found out he fixed the problem for under a hundred dollars and ran the car for another 15 years. He even came to our house once to change the water pump. Needless to say, our whole family went to that guy until he retired. Its so hard to find honest mechanic now a days. Seen to many get ripped off by shops, especially toward women. Thanks Ray and Wife Unit :)
Sounds like Mr. B.C. Hardin was in my neck of the woods in Tennessee
My 2015 Toyota Rav4 had a problem with the rear liftgate opening and closing. I took it to a dealer and a tech took a quick look at it and told me the hydraulic struts needed to be replaced and estimated a $1000+ repair for parts and labor.
I went on a trip to visit my Brother and told him about the problem. Since I wanted a oil change, he suggested I take the vehicle to his Asian mechanic and have him look at the liftgate and do the oil change.
He took a quick look at the liftgate and said he thought it just needed a adjustment. When I picked up the SUV the total bill was $105 for the synthetic oil change and a liftgate adjustment. I wish that mechanic lived near me,
I’ve been in the auto repair business for over 30 years. Unfortunately Ray is truthful and very rare!! 99% of repair shops juice up the bill and the work is at best subpar quality. Ray probably won’t call this out if it’s a local near by shop! Repair shops know each other and usually use the same repair parts dealers. I believe Ray should always do the repairs completely and professionally and he will build a very trusted auto repair company without even advising. Keep up the quality work, Ray. 👍🏻
Yo, I'm a nissan tech in AR. It's pathetic what some of these dealerships do... Giving us techs with a little integrity a bad name across the board...being a 2015, they should have started with a tcm reprogram to update the code set logic for cvt judder. Then redrove and see if it sets any of the judder codes. P17f0, p17f1, p17f2, etc. Rarely do we start with pulling the pan to determine whether there is an issue with a cvt. There are some good TSBs on this stuff. I enjoy your videos! Keep em comin!
spot on
as a Nissan owner.. I found out the 2nd time I changed my MT oil, there was a (20+ year old) TSB that said essentially to overfill the case a little. I had done this originally as that was required to match the amount that came out (and it seemed "right"). I was a little worried doing it the first time but quickly forgot. Turns out (from TSB) a few had been damaged by low oil on inclines. Point is, the dealership system HAS TO GO. Nissan was spot on with their TSBs, have good engineers, and D21-D22 were great trucks.
That's also why the new guys get all the fast flat rate jobs and the tech gets all the shitty warranty work because you have to beat the clock and on extensive warranty work they don't pay worth a dang leaving the experts allways racing to make good flat rate vs the new guy who can parts slap and make double pay couldn't imagine why guys shop jump
If I am not mistaken part of the repair techs pay is calculated by the book hours of a job rather than the actual time spent, so is this the tech ripping off the customer, or the dealership itself systemically overcharging?
larrybremer4930 Works both ways, sometimes the job takes 3 hrs longer than it pays but you don’t get charged. Sometimes things go south and it takes longer but you don’t get charged. Nobody ever complains about that part
There is no higher ground to stand on than that of an honest man.
Well said, Sir.
And no one that works at a car dealership is on the high ground. It's amazing they think that sales people are the only crooked people at a dealership. THEY ALL ARE.
@@curveballintxany liar trying to make money is going to be like that
@@curveballintx *Stealership
Your lovey Wife comes across the most supportive and sweetest wife possible.your very lucky Ray.
@@THEFALCON58 She’s the best ever!!
@@RainmanRaysRepairsYou are indeed a very smart man😎😎😎😎
You are are right … thank You for being honest … the other dishonest liars will receive their own due … when “ THERE IS NOTHING HIDDEN THAT SHALL NOT BE MADE KNOWN “ …
Good thing your new customer is savvy enough to get a second opinion. She is a keeper.
ugh
Great catch Ray. I am so glad that honest people like you still exist. And still have the integrity to stand up for people.
My mechanic refuses to turn rotors any longer. In his words, "the Chinesium just does not last".
And now the owner has to go from needing a mechanic to needing a lawyer. Good job dealership...
No lawyer in the country would touch that case unless they were working on retainer. There is nothing to be made on a commission case. @MonkeyJedi99
That dipstick debacle is something else. Modern cars never cease to amaze.
Well they saved 200lbs of steel per year in production by deleting the dipstick, then introduced a level sensor that costs more per year while in production as nobody was looking at their dipsticks however the level sensors fail often which has exact the same effect as not looking at your dipstick. Modern crap.
You are even lucky to get a spare tyre. The one my grand daughter got was not even the same size as the other 4 tyres. Buying a new one was not an option. There weren't any. Scrap yards say they rarely get them.
Teslas I am told don't even come with a spare.
My favorite yellow BG funnel!
So after eighteen years in an unnamed Nissan dealership I do have some comments. Followed by twelve plus years at independents and now retired. At one point our service department had twelve ASE Nissan master techs and a total of twenty four techs. Our dealer group was purchased by a large dealer company that begins with an A and is nation wide. You have to guess who I’m referring to so we all avoid unnecessary legal issues. Anyway within a year we were down to a few master techs and a whole bunch of young kids with zero experience. I am so happy to be retired and not dealing with the industry these days. I did sell lots of Nissan CVT’s at the independent shops when they hit the 100K mileage so my guess is the dealer tech was confident in selling a pattern failure repair.
No real mechanics, just parts fitters, who Lot of the time just regurgitate what their diagnostic tool says with little or no understanding of basic fault finding and no desire to learn..!!
You & Scotty Kilmer have taught me so much. I do all my own general maintenance, fluid changes, brakes etc. Thank you.
It's refreshing finding an honest person but even better finding an honest mechanic.
most mechanics ive worked with are 100% honest guys when it comes to what repairs they recommend and perform, and will generally do their best to take care of the customer's issue as economically as is reasonable. The few that aren't honest give the rest of us a bad reputation.
My mechanic is a clone of Rainman Ray. I had a mechanic before my current one that I thought was a good, honest dude, until I didn't and he wasn't. I was told about my current, honest mechanic from the only car dealer I would ever trust to be 100% fair and honest about the cars he sells. It's very important to me to be associated with folks like this, especially since I have a really bad habit of trading cars every year of so. I can't have the ones I want all at once, so I've made a list and will eventually own them all, one at a time!! Fist bump to all of the honest, hard working mechanics keeping our vehicles on the road!!! You are a dying breed.
New permanent customer for Ray now.
Good work pays off sometimes.
She's not local, so not this time. But he did great by her!
@@CitEnthusiastEven if she's not local, honest mechanics and technicians are so few and far inbetween sometimes the drive is worth the honest service.
I mean Car Wizard from Omega's and Hoovies garage have quite a few clients who are from out of state because of the quality of their work.
no question about Ray's integrity but his labor is expensive ?
I’m with you 100% on all of this and I’m will to bet that they didn’t replace the sunroof drain either. They probably just blew it out. I know dealers suck but this is beyond pathetic. I hope she sues the dealer for fraud.
new car sales are tanking...dealerships are leaning on the service depts to make ends meet...i would expect all kinds of stuff like this is going on now...especially to customers who are obviously not car experts.
@@michelle-lz8tg I wonder if the dealerships ever thought if they try to rip customers off, they'll lose their service business as well.
I am a certified retired auto mechanic
And my local dealership (Dal)
Formerly known as Fr.
(I abbreviate the names to avoid a legal issue)
Their techs and service writers tried
Multiple times to rip me off with bogus (service required) when In fact none of them were needed.
and the dealership instead of reprimanding their crooked techs and service writers. They opted to ban me from the dealership by refusing to provide service to my vehicle.
I have filed a complaint with BBB
and most likely they will face a lawsuit. I am glad you are an honest mechanic and you are exposing a crooked dealership with hard evidence.
You should have filed a complaint with the state auto repair bureau.
My wife, the best woman ever you'll ever meet, took her 2000 Mustang GT to a dealership because her car would stall at traffic lights if she had less than a 1/4 tank of gas, it wouldn't hold regular idle. They came back and told her they changed the no.2 injector and an ignition gem module ($600 dollars). The whole charge of $2000. She lied and told the service manager to show her on the car where these parts were so she could show me, her husband (she played the dumb blond perfectly). He opened the hood and told her the no.2 injector. She looked and saw no disturbed grime anywhere on the engine. She told the manager the no. 2 injector is 2nd back from the front on the passenger side. (she knows this because she works on her own car) He said yes it is and she pointed at it and asked how did they change the injector without disturbing any of the grime on the engine? She told him never mind lets check the $600 ignition gem module they replaced. She says that module is under the drivers side kick panel left side of the dash at the floor, right? His mouth drops open and he says yes. She reaches in and pops the cover off and looks and asks the manager to look at the module "they replaced". She says do you see that yellow grease paint on the module? He sees it and says yes. She says that grease paint was marked on there by the junkyard that I bought the module from when I replaced it myself a year ago so that's my module and it hasn't been replaced, care to explain why I'm being charged for a module that wasn't replaced? They guy just sat there staring at her with his mouth open. She told them she was taking her car and wasn't paying them for "the repair". After all that he still wanted to charge her the $50 service inspection fee. She asked him does he really want to push this?...as she collected her keys and walked out the door. I wanted her to report it to the authorities but it's so much of a hassle.
Nice job stealership!! Keep on doing this so that more of your customers support local independent service centers like Ray’s. This is why skilled professionals are leaving dealerships and going Rouge as well as individuals like myself are subscribers of Rainman and other UA-cam channels educating themselves so they can properly take care of their own vehicles. Nice work Ray and Lauren keep up the impeccable work as always!!!!
Did you mean "going rogue" instead of "going rouge" ????
The more I learn about people, the more I like my dog.
Mark Twain
Most people won't eat your face off after you die.
@@Okurka. Who cares your dead
@@Okurka. Maybe not ,but you won't know it if your dead.
Hold on, Ray is people.
This is why we have 6 little dogs they are your real friend.
Integrity that is currency, and you and your wife sir have it in spades full. Great to see honest mechanics still exist.
Truth and honesty are very important to dealerships which is why they keep it to themselves.
The light on the scanner dongle is one of the smartest things I've ever seen.😲 I didn't know that was a thing. That's brilliant!👍👍
This is why I fix my own vehicle
Exactly! I tell everyone to do their own maintenance, and if they do not know how, learn. This is one of the great things about social media. There's a how-to video for almost everything!
There’s a lot of people who simply aren’t handy enough to learn how to wrench on their vehicle. I always try to teach people how to wrench on their cars, but there are people that just don’t have the insight or smarts to properly understand it. Take that up seventeen notches with modern cars, where changing brake pads requires a master’s degree in bullshit resolution finding.
That’s why we invented repair shops. Now more than half of these repair shops are scam shops.
Great isn’t it?
@@donniev8181 Bro for real tho, Ray is the reason why I started working on my own car, him and chrisfix. I tell people that I am a youtube mechanic lol, I youtube it and if it looks possible I do it.
Same here. I don't care how fancy or complex they get. I'll always service my own vehicles. Have for the last 33 years.
same here
Wife Unit comes across as the most supportive and sweetest wife possible. I'm pretty certain that if they ever fight... it's gotta be Ray's fault.
I wouldn’t normally agree with that, but in this case, if they ever fought, I would ask Ray what stupid thing did he do to finally make her mad.😂😂
One thing I've learned over my 53 year marriage is that it's always the guys fault. Just keep saying I'm sorry dear and your marriage will last as long as mine ... lol
Oh no doubt!!!
Marriage Rule #1: Its the mans fault.
I would ask if wife unit has any single sisters, but I'm old enough to her father so the point is both moot and disturbing.
That is why even at my age I still roll around on the ground and do my own work. I caught stealership and shops trying to rip me off multiple times. I haven't found a Rayman Eric O or Ivan from PHAD close to me. I lift my glass and toast to you and the others mentioned. For the honest work and ethics you possess and the work your preform.
I didn’t work on cars for more than a year and three months, but I can tell, you know what the heck you’re talking about, you know what you’re doing, you’re an honest man. Thank you for giving automotive technicians a good name.
I gotta say Ray, your content has taught me so much I’ve finally moved from the repairs guy at a quick lube shop to full blown Euro tech working flat rate, and starting out I’m making decent money already. I gotta thank you for the quality content. I feel like I owe South Main Auto and Car Wizard the same thanks, y’all make it easier to work your way up the chain in this industry by making the work funny and interesting in creative ways. I’ve been watching for 5 years looking for little tips and tricks I can use on my daily grind and studying the way you guys go about your work, and it’s brought me to financial independence and stability. Can’t thank you enough man. Keep up the good work.
Rut roh raggy, they rolled it out on a Friday. You just know they saw her as an easy mark. Way to go Ray saving the gal.
The world would be a better place if every shop operated like Ray. The homies at the other shop might want to argue but Ray's got the proof on video, he's a good man for being respectful and not putting them on blast publicly with his platform.
Self preservation in a sue environment.
The country would be better if we fought to allow people like Ray to say the name of the place without getting dragged into court at great expense. You should become famous when you do crap like this.
What sucks even more is the Stealership can just say "we're sorry there was a miscommunication between our tech and service desk"
I worked in dealerships (at least 15 years in FL) 29 years total. I see this over and over. Thanks Ray for letting this woman into the shop. Most would be afraid of the insurance companies.
Truly wonder if that's an actual thing, or just a way to scam folks. I'm sure it has SOME basis in truth.
About a yr ago, I took a 2006 Trailblazer to the local Chevy dealer. A brake line failed in the 6" long section of the braided part, the rest was hard line. Took it in a was told that the brake line is no longer made and they will need to make a custom hose. Quoted over the phone, $1000 for the job( I don't remember if this was for 1 hose or both hoses, or if labor was included).
Took it home, and after about 15 minutes of searching the web, found 1 of the hoses, but the other was discontinued. So, I ordered 2 of the one that was stocked. The the other hose needed a different bend when connecting to the ABS module on the frame. Took about an hr to install. Haven't been back, used be to be my place to go for repairs, or oil changes. Not anymore. Wish I had a mechanic like you Ray around me.
I finally had a good car with our Trailblazer. I was just about finished with the list of broken or almost so items. Then a black girl, Chalandra, my wife's friend, had it taken. She stole it. The cops (of Kansas City, KS) were no help, and one thing depends on the other in life. Everything deteriorated. I didn't think things could go lower. Then my wife died. Am I just asking for pity? I hope not.
This stuff happens everywhere. On a job in lexington KY and needed to get my 07 Volvo V70 serviced. Took it to a dealership to have the work done. Also requested that the sparkplugs be changed. Pick it up the next day and took a quick look under the hood. Sparkplugs are under a plastic cover that needs to be removed to access the plugs. Cover still covered in dust, no fingerprints, nothing. Had a little chat with the service manager and asked him how it was possible to change the plugs without touching the cover. Oh, sorry sir, we forgot to do the plug change but billed you for it anyway. They made me good finally. I was a auto mechanic in a previous life so knew what to look for. Rip off artists depend upon customers not knowing anything about thier vehicles...
haha my dad used to nick his oil filter with a hacksaw before dropping it in for an oil change and marking his timing belt if that needed to be done. Caught garages billing for stuff not done.
I live in Lexington yeah sorry bout that next time your here dont hit the firestone in hamburg they like switching batteries etc
Same thing happened to me at AutoNation Toyota. They recommended a spark plug service to change them on my Avalon. I stupidly agree. I checked the spark plugs later, and they were still same old ones.
I'm in Lexington too, the kens Towery on new circle near the Walmart is pretty good about getting work done
Everyone should be fortunate enough to have an honest mechanic to service their cars. Your community is lucky to have you
Despite lack of evidence that the CVT was even touched, you went ahead and checked the fluid anyways. Bravo!
I had a similar event with Kwik-Fit in the UK many moons ago. In for rear brakes and when I went and collected. They had "replaced" the rear shocks without permission as they were "leaking" I told them no I am not paying for that. They demanded the payment and unlucky for the locals in the shop the regional manager was there. He came out and demanded I pay. So I then produced the receipt for the shocks being replace 7 days before at the same shop!. Lets say he was not happy and nether was I. I got the brake job for free.
Kwik-Fit UK....me too. In for an exhaust replacement and it suffered a mysterious clutch failure whilst they were working on it.
Kwik-fit have always been dodgy. I always go to a good independent garage with loads of good reviews and long founded business
Ray is a great guy and need more people like him in the world and like how he recorded every repair to have proof of bad mechanics and also covering his tail
Always good to see that there are good honest mechanics out there. I've been going to the same mechanic shop for 20+ years where i live in Destin and they've always been honest and do right by me; but I've had other shops try to sell me new radiators that they just happen to have a sale on that week when it was the A/C condensation dripping on the ground, not coolant. Even i could tell the difference between the two and all i know is how to refill fluids and check the dipsticks. Wow! Can't believe no dipstick to check transmission fluid with that vehicle.. never would have thought to make sure all dipsticks are present when i go to buy a vehicle. I hope that lady takes your video and makes the dealership make it right or take them to court and maybe even report them to the BBB
I'm a dealer tech for Nissan - This was fun to watch. Should call these shops out by name - but anyway if you're ever working on another rogue, P17F1 = Valve body replacement P17F0 = Trans replacement
This is why ray videos his work to show what he said he was going to do. So when someone comes and says something he can show them the video from start to finish.
Not all of the vehicles they repair/service get video documented, that would take up so much time and they have so many vehicles coming and going. However we all know every vehicle that comes into that shop is getting the best, honest service available.
I am sure the checks he gets from youtube have nothing to do with it. He does it all for the clarity.
@@TonicofSonic While that is true, you seem quite cynical. Reflects on you, not Ray!
Even just still pictures can educate the customer and cover everyone's butt legally.
@@stevenreid-g2y Truth is cynical? 😂 Nice gas lighting. Vax often?
Sad fact that dealerships need to resort to theft . This is the reason I have been doing all my own vehicle maintenance. Thank you Ray for your honesty.
As a family man I got ripped off enough, I finally asked a friend who owns a dealership. In the mid 80s I got the new car with 100% extended warranty to 100k. On a trip, my transmission died with 36,000 miles. Taurus was dismantled and completely replaced transmission etc. They put car back together and we test drove it. All good. At the cash register they dropped a $5,000 + bill on me. I pulled out my extra warranty. They tried to get me for some belts and fluids. I said no way. 😂
It is refreshing to find an honest mechanic. I do most of my service on my vehicles. I wish I lived closer. I have learned a lot from your videos. Have a blessed and profitable day.
I would never go to any other mechanic again if I was this lady. You have earned much respect.
This is one of the biggest reasons I love this channel. My wife's Buick Enclave, we continued to have the dealership service it. They give you their all-points inspection documentation to show what all they 'checked.' My wife comes to me telling me the steering is sticking and getting really hard to turn on tight turns. Take it out for a test drive; and what do you know sticking.. hard to turn etc.
I take a look at the power steering fluid and oh look, it's low, like REALLY low. Topped it off, issue went away.
Now I save all those reports. I went back a year and double-checked and each one showed that it was checked and in good working order including the one we had a few months prior.
There's NO WAY they were checking it with it as low as I found it, and I found no evidence of leaking.
AS you can guess, my wife has asked that I take over general maintenance again... yay me :)
Two things I've learned in life. Never get your car serviced at a dealership. And never go to AAMCO when you have actual transmission issues.
Good on yall for not shaming the dealer and fueling a never ending mud slinging festival. Thank you Ray for just being honest and providing a honest service to your clients.
You've got a major issue, Ray. If you keep recording your work to prove you fix the issue a customer has, you're going to become overwhelmed by regulars. You are a gem.
its almost like,not being a scumbag liar and a thief will actually cause people to want your services
I've done most of the common repairs on my own vehicles over the years and even I can see those rotors were not turned. I think your suspicions on the transmission are likely true as well. Always love you videos. Hope you're doing well in your own shop. Your integrity, knowledge and work ethic makes me glad to see you in your own shop. God bless.
Yeah, I agree. But I had that happen to me with a Nissan cube and it was under warranty but it did exactly what that lady described. The dealership replaced it free.
This is a great video. Never be afraid to stand up for yourself and ask for a second opinion. And if the shop is defensive and condescending, they are most likely hiding something and you are right to walk. Great video!
Dude ! For reals? The world needs more honest car mechanics like you! I hope that dealership does the right thing for your lady customer.
I hope she reports them to the proper agencies and they get more than a slap on the wrist.
I had a transmission shop (not a dealer) tell me that I needed to replace my transmission as they said that there was metal in the fluid. I was complaining that my dodge ram shifted hard.
I took my truck to another transmission and repair shop for a second opinion. The second shop said you might need a new transmission as there is some metal but not enough to be concerned yet, so lets just service the transmission with new fluid etc. and drive it for a month. Then bring the truck back for another transmission service and we will check again if there is more metal or not.
So I serviced the transmission, brought it back in about a month and all was good. No new transmission needed. Continued driving that truck for another 10 years with no hard shifting or any transmission trouble.
Just shows that so.e just want the big profit jobs and not put the customer first.
Its refreshing to see a good honest mechanic. Took my truck in for an oil leak, dealership mechanic came back saying it needs a new engine for something minor I already knew about. Didn't even look at the oil leak in 2 weeks.
I worked at Aamco transmissions when I was 16 years old, cleaning up their shop, after school. Transmissions of that era would have a little bit of minor debris in the transmission pan, which was totally normal at that time. Management would laugh about ripping off the public, claiming they needed a transmission rebuild. They would actually pull the pan, and show it to the customer.
I learned a very valuable lesson, back in the day! Do your homework, and find a mechanic you can trust!!!!!
I’m in my 60’s now, and absolutely do my due diligence!!!!!
I’m teaching my 30 old daughters, the same things, I’ve learned!
Good morning Ray and A Rod. No one touched those rotors and highly doubt they even check the transmission. Dealer went Rogue and Ray busted them.
As someone who works at an auto parts supplier in Canada with a fleet of Nissan Versa Note's I am very familiar with the Nissan CVT transmission. We are an extreme use case as our fleet of 80 vehicles is constantly in use, and our climate is very extreme. We have had to replace 6 CVT transmission total due to various failures usually around 175,000 miles (280,000 kilometers). One of our stores had one of their cars at their local Nissan "stealership" for warranty recall work, the store manager had requested that they do a transmission flush and they refused to do the work. We have a strict service schedule and flush them at least every 50,000 miles (80,000 kilometers). They wanted us to replace the transmission. We drove the car 100 miles (160 kilometers) back to our main warehouse and sent the car to the small local shop that we deal with to look over the car. They performed the service on the car, which included replacing the internal filter that no one except for this shop is aware that is installed in these CVT's. The biggest issue that we came across with that car was that the transmission cooler in the radiator was plugged up to the point that we had to replace the radiator and a few other items, but the CVT is still functioning perfectly. That situation has resulted in us looking at bringing all of the cars to this independent shop just to make sure that the transmissions are serviced properly.
TLDR: We have a fleet and Nissan tried to replace the transmission when it wasn't needed. The car had a plugged cooler that was causing the intermittent transmission issue.
My service recommendation for every CVT owner needs to get the transmission flushed every 80,000 miles (130,000 kilometers), and Nissan customers should find a shop that will replace the internal filter.
...and adding a transmission cooler makes all the difference in the world.
If your fluid change interval is every 50,000 miles you should drop the pan and replace the transmission filter. The filter change is just as important as the fluid change. The filter prevents fine metal debris from entering the tight tolerance spool values in the valve body. Make sure to use an OEM filter if available.
This is why I do not like taking a car to a dealership for work. My daughter mistakenly took her car to a Nissan dealership for an inspection. They failed it and wrote up a large laundry list of items that needed repair. The quote was more than twice the value of the car. Then they tried to sell her a new car. They even said that it could not be driven and needed to be towed. They said the rear wheels were locked up. The tow was covered by our insurance so that was not an issue. When I heard this I called BS and could see myself that it did not need all that work. The rear wheels were not locked up when it arrived back home. I took it to my regular mechanic and he was able to fix it up for a fraction of what was quoted. We were not happy with this dealership.
A trusted independent mechanic is someone who should be valued for their time, knowledge and honesty. Good work Ray.
Yup. I have the son of a guy I was a customer of, who took over from his Dad. Son is honest like Dad. My truck is at 116,000 miles. He finally agreed to change out my original spark plugs. 15 years old. I try to give him my business +. I asked him about water pump and fuel pump. He says “you don’t need them”.
i had a dealership mechanic and service manager try to convince me they could see wear progression between 2 different sets of tires...thanks for being a stand up dude! subbed!
Love your channel. Your enthusiasm is awesome. I work on my own cars, and for many neighbors for reasons that you called out...many places can NOT be trusted. Your a rare/honest breed in the industry. Keep it up.
On the Jatco transmission you need to change the oil fluid at 35k miles the first time, and every 25k after that. There is a cooler cartridge filter and a pan filter. Never use anything other than Nissan NS3 oil. ( older ones NS2)After market oil may ruin your CVT. Never use it. The CVT OIL in the video is screaming for a fluid and filter change. I service these transmissions on a regular basis. I have seen all the ends and outs of what you can do wrong. Main killer is not changing the fluid regularly, or not using genuine Nissan CVT fluid and filters. A lot of times the Nissan shops, Don’t change the cooler filter which leads to fluid blockage and death of your transmission. ( you absolutely have to change the cooler filter Ray! ) there is no silicone on the gasket. It is a regular black rubber gasket. You refill that tranny with 5 qts fluid and run it to 210f than pull the overflow bolt until it truckles out and reinstall to get it to the correct fill level. Some of the other types have a tube on the drain bolt that gives you the level. Note its not able to drain on those type. You have to pull the pan to get to the fluid on those. Mainly those are on the Nissan Versa.
You seriously can not be defending there behaviour!
With all due respect, I disagree with you on your statement of only using "Nissan Fluid" and the reason is that Nissan contracts with Shell Oil to make their CVT fluid. As lo g as the CVT fluids meet manufacturers specs, you can use non Nissan branded fluids I've been down this road with not only Nissan cars, but with Mercedes cars as well. Just my 2 cents! PS: The Magnuson-Moss Warranty Act clearly stipulates that warranties cannot be voided merely due to the use of Aftermarket parts or services. Manufacturers are required to prove that the non-original part or service was the direct cause of the defect to deny warranty claims!
@@izzydizzy1115 I owned a 1st gen Honda CR-V and remember that Honda would void the warranty if you used ANYTHING but Honda Trans Fluid....Nissan may be the same...not worth taking the risk...
@@alex241 you need to review the Magnuson-Moss Warranty Act, they manufacture cannot force you to use their their parts or service to maintain a warranty UNLESS that part or service is provided without charge.
I agree that the filters should be changed. There is most likely metal in the bottom of the pan and you won't see it if you don't pull the pan off.
I really don't understand why some people think they can rip of in that way.
Don't they go to sleep at night? I wouldn't close an eye if I did behave like this.
One of our old customers stopped by yesterday. It was a quick fix and I didn't charge her for that.
She couldn't believe her ears. Nobody else would do so, she said. Well, maybe not, and maybe I'll never get rich, but I sleep very well each night.
I believe you do the same. Honesty pays of.
Respect Ray. You are one of the very few who'll be honest enough to say the trueth and not rip of unexperienced carowners.
They make it a game and laugh over how much each person got the stupid customer to believe what is needed and how much they will have to pay!
They do sleep at night. This is the job they were grounded into. I see it every day. Hours on the job = money in your check. This "extra" money, for many mechanics, puts chow on the table and pays rent/mortgage. When you work for a dealership, you must have hours/time on the job to make a good paycheck. Ugly but it is the truth.
@@lougarcia7265 Then I'm glad to say that I've learned otherwise.
For us honesty was - and still is a mantra.
If you rip of customers they won't come back. That's what you'll make a business of: Happy customers.
They know that they get away with it the overwhelming majority of the time so it continues
How do you not understand? You have empathy, they don't.
Im glad to see you caught the lack of work not provided as paid for to the owner. Hopefully she shows this video to them and they correct the situation and do not do this to anyone else. She does need the windshield replaced.
There aren't words for the rage this crap makes me feel. This is why I do all my own mechanical work. There isn't a mechanic I trust other than Ray and a few others on YT. There is a special place in hell for shops that do this to unknowing people. Good work Ray!
Mechanics as a general rule are scammers to women car owners. It absolutely disgusts me as a woman that mechanics cannot be honest. After being royally ripped off once by an unscrupulous franchise repair shop in Toronto, Ontario Canada, I finally found an honest mechanic who is honest to men and women. Wish there were women mechanics but I guess it is too dirty a job for women to be interested in. Keep up the great work Ray. Your honesty will go a long way to more business.
I took my car to Brakes Plus here in Nebraska for rear brakes. I requested and paid for their premium service that included resurface of rotors. When they said it was ready I looked down through wheel to see condition of rotors. They were untouched. The service tech got mad that I called them on the failure to do all of the job I paid for. He drove my car in a reckless manner at high throttle back to the service bay. Same old Sheet . No matter where you take your car they may not preform the maintenance you paid for. Never going back.
Nowadays you should just replace your rotors. Some states are no longer allowed to shave them. They are made thinner these days. They don't cost a lot. Shop online, I found them for as little as 20 bucks! Plus you get brand new VS thinner ones, and or over shaved.
He revves my car like a ferrari ill be doing a michaelangelo in his bathroom and cars
@@MagaTBTF . Sure, I was in Florida this spring and had a shutter in the front end when braking at highway speed soon after having tires rotated. Last shop had over torqued the lug nuts . So I took my Outback in and asked them to do front brake job and turn rotors. Even though the rotor was smooth with no significant ridge they said worn out of spec and charged me additional $300.00 for two rotors instead of turning them. When you’re far from home shops can screw you around as it is harder to pull them yourself and get them to machine shop for checking and resurfacing .
@@edmc1000 unfortunately many business owners nowadays are crooks, the whole damn world is full of crooks, don't even get me started on the fake inflation. It's no more then the usual corporate corruption hiding behind the news laughing all the way to the bank.
Also had an issue at brake plus … took it to the other brakes plus…. They agreed and did the work without the replacement of parts that weren’t worn out… I told the second brakes plus they should check on the other group and check the management…
If you go to a dealership 💯 you are getting scammed. Not a dealership in America that doesn't screw you in some way somehow. Stay away from them. 50 percent of the shops are just as bad, but at least they have to win your business, so shops like this are honest and do good work. Thanks for the videos and the honesty. It's a sad state of affairs when people take advantage of others.
I will say this… there are crooked people out there in every profession… I’m proud to say 40 years of going out of my way to help customers at my dealership… just like Nixon said I’m not a crook and proud of it
Australia is the same. But finding an honest shop is also very difficult.
It is amazing to see an incredibly honest shop helping people like this!!
My Aunt has a 2019 Nissan Rouge. Guy pulled out in front of her and she hit him, dealership replaced the front bumper and headlight assembly's. Lights were pointing to the ground and you could absolutely NOT see even with the high beams on. She took it back to Nissan and they told her "oh, you can't adjust these new headlights, they come factory adjusted" They actually tried to make her buy new headlights again! I went and got the car and adjusted the dang things myself, very easy to do just watched a UA-cam video for like 2 minutes and a flathead screwdriver and bam she can see now! Thanks for being a stand up kinda guy and not ripping her off.
A friend of mine got new headlights for his Chevy truck at the dealership. He asked me if I thought his highs were too high. I said well not if you’re looking for incoming aircraft. He took it back and got them redone. It should have been done right the first time!
@@brianpapiez1719 What really shocked me was the shop manager himself told my aunt that you can't adjust the lights. Trophy Nissan Dallas,TX stay away from em lol
@@unforgiven3959hopefully you filed a formal complaint with documents to the State Liesencing Department and Better Business Bureau ! Unless 'We The People ' hold their feet to the Fire .. we deserve what we get.
And if she had bought a second set, I'll bet they would have just adjusted the first set and charged her full price for a pair of phantom headlights.
Shops don't even want to adjust lights aim on any salvage title or wreck damage front end.
Nothing beats a good local shop. Great job rainman Ray and Lauren.
35 years of being a Mechanic that pan has never been touched and rotors have not been replaced.
One doesn't need to be a mechanic to see that.
I'm a GIRL and I can tell you those rotors weren't even turned!
@@jilbertb Except when driving?
@@jilbertb exatly , that and the pan wasnt touched. it dosnt take the judgement of a jury of 12 to argue these facts
@@jilbertb Girl? You're a 50-year-old woman.
Dude that dealership totally ripped her off there is no possible way those rotors were turned p I've been a long subscriber of your channel and I love the work you do man you're honesty and integrity is unmatched
Angry isn't even strong enough. It's things like this that make people leary of whom they can trust. Giving mechanics a bad name.
Thanks for shining light on it Ray.
You know you have found a true professional when they get just as frustrated with another "professionals" work rip off as if it was their own car. Then to tell the customer to get money back and we will just try a simple fix and see if the issue comes back. Love it.
Wife Unit with THE receipt of EVIDENCE in the thumbnail FTW! 👏
I used to be a mechanic (earth moving) but also helped people with their cars back in the day. Your work ethics speaks volumes and is your best and cheapest form of advertising and customer growth.
After this experience I am quite sure that she will be warning people she knows / runs into with the same make / model of vehicle against the practices of the workshop that "worked" on her vehicle.
This is my first visit to your channel. You are an amazing person. Professional, polite, interesting, conscientious, your speech is elaborated and detailed, helpful, also funny and so talented because you work most of the time with only one hand. Oh and your are lefty ! Genius. Did I miss something ?
Sherlock Holmes would be proud of Ray on this one.
Grades 1 thru 8 Mr. Holmes, Grades 1 thru 8.
Hardly. Ray breezed right past the customer's transmission complaint: how it was revving and slipping gears at stoplights etc. There's no metal shavings, no error code to be found, and the fluid appeared to be fine. Neither Ray nor the dealer did anything at all to find the problem, unless low fluid level was the only issue. It's hard to guess with no obvious leaks etc.
@@spacehonky6315 From other posts it is said the fluid is WAY past expiration date. If it has never been changed, the possible problem is obvious. And Rays comment about Nissan's CVT's added to the issue. And, AND...it's a Nissan.
❤❤❤😂😂yes he would
@@spacehonky6315The car will be back next week for another check and an oil change. We’re looking for the DTC to set. I did a spill and fill service on the trans to see what happens since I found no metal and the P0776 DTC does not indicate transmission failure.
Her experience with the dealership can be described in one word......TYPICAL.
MOST OF THEM TRY TO PULL THAT CRAP
But not probably for $7000
Ray, you're a good person. I had to share the Tosi family story with my wife because it touched my heart so much. I already looked up to and respected you as an individual, and a businessman. I've watched you grow from your last service center into this shop. I watched the demolition of the third stall so you could put your (at this video's time, still broken) lift in operation. I agree with everyone else who says that this Nissan dealer needs to be named - but I also understand your reasons to not. But then, it's not slander if it's factual and accurate... it's fair business. Do shady things, and it should cost you.
Finding a good and trustworthy shop may be 1 of the hardest things for a car owner to do. The 1 my dad found has since retired. I have now found my own. He shows you the replaced parts and takes pictures of the damage that's not
mobile.
This guy knows repairs are expensive and has no problem when owners do their own oil changes and brake jobs. Real down to earth guy.
last job before the USAF was at a Dodge dealer in Colorado. After I got back from my first deployment I went back home and took my truck, a 2000 Dodge Dakota 4.7L to the shop for road trip services. Tech who used to be my friend quoted me for an air filter, front and rear pads and rotors, trans service, and new plugs and wires, and a few other things totalling almost $1000. Well lemme tell ya. I'd just done my own trans service before the deployment. New filter and everything brand new so truck drove for a week then sat for 5 months. Not exactly extreme. Truck has rear drum brakes, and I'd also just replaced the pads same time I did trans service. And the coup de grace: the 4.7L V-8 has 8 ignition coils. No distributor. No plug wires. Oh and guess what else I'd recently replaced. Yup. Upgraded my plugs a year prior, and...oh..I forgot to mention...replaced my full intake system with a K&N. You don't replace that filter, and I had cleaned and re-oiled it when I started the road trip. Still bright red! I happened to be in the manager's office catching up when the writer brought me the bill. I pointed out the issues, and the manager told me I could just leave. No charge. Heard from another buddy of mine there that my former friend got fired over it, and I wasn't the only one he had been caught scamming. Ran into that tech at the mall a few years later, and he got in my face in front of his family for lying and getting him fired. So his family got to hear me re-tell the whole story again, and wife did not believe him AT ALL!! I guess if he'd lie to me, a former friend who worked at the same dang dealership with him, I'm not the first person close or closer to him that he'd lie to. He's divorced now too. Good riddance.
Dodge Dealership story: after me doing a brake job on my wife's car, brakes were very spongy. Days later, it was suggested the brake fluid be changed. I had the Dealership do it. $200CAD. Brakes were 'ok' after that, but still not the best IMHO. A year later, rear brake line burst. Took it to the same Dealership for repair. They said the brake fluid was black and needed to be changed. I went to look. It was BLACK! I asked if that could happen within 15 months of being changed. The Tech and Service Mgr said no way. I asked Mgr to check the service records for Jan. 2022. He said, "Hmm. We changed that fluid." I said it looks like the job was never done. They did a "complimentary" brake fluid change after repairing the ruptured brake line. Stealerships are just what they're called.
I would blame the tech that worked on the car rather the dealership.
And you didn't even know your life was in danger the whole time.
It would be great to have the police arrest the mechanics & service writers for fraud ; and have them put their findings on local news channels. Hopefully, the dealership would be forced out of business.. Thank you so much for taking the time to make this video and in sharing your findings with the public - I am sure it will help people regarding car repairs...
It's definitely irritating when mechanics aren't truthful. I love my local mechanic. He's always been straight with me.
I worked honestly at ford dealers for 34 years. Turned good hours. Never cheated anyone. The last dealer I worked at, the tech across the shop replaced pads and rotors on every state inspection that came to his stall. Amazing! What luck he had that every inspection done needed brakes. Oh, and by the way with that code the check engine lamp would be on
Our state got rid of safety inspections several years, but some dishonest representatives want to bring it back because shops are complaining about not making enough money
Don’t call it a Stealership for nothing.
Yep lotta that nowadays
I guess the rotors were done if that Nissan had gone scuba diving for a few days.
What’s sad is it probably was the tech being lazy. In every shop I’ve worked in turning the rotors paid a few tenths in flag time, rather than putting new rotors on which was included with pad R&R labor. Granted that was quite some years ago but still some shady shit.
Call them for wallet cleaning
this is the exact reason why a bunch of dealerships are going out of business. people are finding out just how crooked these dealers are. this is why i try and do most of the work on my own vehicles. if something goes wrong i only have myself to blame. AND ITS MUCH CHEAPER WITHOUT THE LABOR COSTS. and i always double and triple check every part i install. BE CAREFUL OUT THERE.
I have metal in the pan. Also from my speakers. Heavy metal!🎵
That's a shame. Shop told my wife she need brakes and rotors to the tune of $900. After i changed them a month earlier for $168. So many dishonest mechanics out there.
Back in the 1990's My Grandmother had new exhaust put on that year to pass the state inspection, then the shop (not a dealer just a crappy scam artist mechanic) replaced the entire cat back and claimed that it was bad and didn't keep any of the old parts back anything up. When she said that the exhaust had just been replaced to pass the state inspection she was told that it rusted through since then. Rusted through in Eight months, very unlikely. It originally went in just for a oxygen sensor replacement which they did do.
Worked for such a rip off shop here in the UK I lasted a month before jumping ship.
Sometimes it's front desk who's selling the stuff
@@mikeprebianca936 Yep, and it annoys us techs when they put on not recommend work, work that needs xyz done first specifically cause otherwise comeback, or fluff the quote we gave them, which makes us look bad.
sure, you're not factoring in the labour and the fact that you used cheaper parts than they were quoting you too. "they quoted 900" but they quoted you OE brakes and you got chinese shit and think its the same
I got screwed over by my local GMC dealership once and caught them too. I brought in my 2011 Sonic that was leaking break fluid in the rear lines and you can see it leaking standing next to the car. They called me said the car was ready for pick up and everything was repaired under warranty. Picked up car & break lines still leaking. Obvious they didn;t look at them. But the work oder did reflect it was done. I made GM aware of the huge liability they caused and I was getting a lawyer! GM paid me and fixed the issue!!
GM stands for Giant Mistake. I went back to Toyota thank God!!!
Amen brother, Ford is just as bad, I bought a new F-150 about ten years ago, the transfer case went out, then the transmission, I didn't get the extended warranty so I had to barrow a ride till they got it repaired, which it never worked right again, never buy another Ford👎
Giant mistake? You stated "GM paid me and fixed the issue" meaning though it was not GM's (corp) fault but instead a dealerships shop and made it good, yet you speak ill of GM when it was in fact the fault of the shop you went to.
Honda, Toyota, Nissan = BIG 3 😂
love this GM stands for Giant mistake lol thanks for the laugh
@@rogerhancock8732 Every Giant Mistake shop is a franchise under GM liscence in Canada. When I contascted corporate HQ about the issue at the dealership where I purchased the car they gave me several thousand $$ credit toward any vehicle I wanted and had the issued rectified at another dealership. Glad I went back to Toyota!
Happened to a customer of ours once. Garage in the North East of Scotland, newish Nissan Qashqai came in with timing chain rattle. Customer stated that the car "Just got fully serviced at the dealer to maintain the warranty" but the engine oil came out black as tar when we had a look. We bottled it up and gave it to her to take to the dealer, never heard from her since. Theres something about nissan dealers...
*All corporate dealers...!
Not just Nissan....I bought a used Lexus Hybrid....asked the dealer for a trans fluid change....oh, its a sealed unit....posted that on a Lexus forum....someone sent me a PDF of the trans....oh, look....a drain and fill plug!!! They are all lying bastards and intentionally lying to your customer about what is likely the second most expensive purchase they will ever make should be a criminal act punishable by law.....
This is exactly why I do my own maintenance, and repairs.
I agree, but not everyone is able to.
@@SteveSmith-br3vuExactly, and to go 3ven further, I'm able to on my winter car, but since it has 7 years of warranty left I can't until that time has passed.
Take it from a retired brake specialist. No way in hades were the discs machined. Shame on the dealer!
In this day and age, NO ONE really bothers to turn rotors anymore. (Edit: applies on recent cars and trucks. The older stuff was made to be machined. The newer stuff is more or less disposable) Rotors are very inexpensive and a quick replacement. It's only a matter of time before she starts to get scrap noises from the pad's rubbing into the rust ridges.
Very sad....
@@Tedybear315 My mechanic does turn rotors, not frequently though.
@@Tedybear315
I agree. I use to have a rotor turning machine. I don’t have it anymore. 99% of the rotors are too thin to turn now. Not worth the safety risk. I have seen rotors crack from being turned just once.
Nobody turns rotors anymore. Confirmed BS. As a son of a diesel and marine technician in Canada. I do my own services and these stealerships need to be exposed. Thanks Ray