IT: IT Support/Helpdesk Interview Questions Part 12
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- Опубліковано 9 лип 2024
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Timecodes:
0:00 intro
2:41 What steps would you take to resolve a user who tells you their monitor is not working
3:40 If a user calls in saying they cannot connect to certain websites, how would you resolve this issue
4:50 Tell me about your greatest achievements at work or nonwork-related
6:32 Why do you want to work with us
7:04 Can you explain a time when you dealt with an angry caller ?How did you handle it
8:27 You have 2-3 mins left to the end of the shift and you get a ticket that you know will take 45 minutes to work on, what would you do
9:23 Tell me about a time I had to deal with a difficult person
10:48 Where do I see myself in the next 5 years
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Yeah Verry Helpfull, keep going
thanks
thank you. appreciate it!
These videos are so helpful, I have my final interview tomorrow with the CTO and watching your videos has helped a lot !!!!!
Thanks. Good luck
Did you get the job?
@@Joeyxyx unfortunately no but I made a really good impression with the company that they recommended me to a different company. So I’m back in the interviewing process again
@@joshlancon406Great to hear that. Just do not give up. Not everything goes your way sometimes.
Great video, thanks!
Thanks
Yes! Please do more of these! I have been getting interviews but not able to nail it.
This is part 12 of 12 videos. Did you watch the other ones? I stopped making interview videos because I have a lot of them available on UA-cam.
@@KevtechITSupport I will definitely check those out. Thanks!
Awesome videos Kev - keep them up!!
Thanks.
Regretting getting my a+. 2 years ago I passed 220-1001 and 1002. I've been applying everywhere, at indeed, trying to network at LinkedIn, and anything else I can think of. I have had zero responses. I even have a friend who is a hiring manager at a popular, growing startup web design app company help me with my resume. It's like employers don't want to pay above minimum wage for someone with only one basic cert.
Still working retail since like 2006 at $16.50/hr.
Maybe I need your course.
are you applying to jobs outside your local state?
@@KevtechITSupportdo you mean remote or to relocate?
I have not been looking for anything remote and I am unable to consider relocating at the moment. I'm in Central FL, you'd think there would be plenty of work here.
Remote jobs. You should be applying to both onsite and remote.
@@sumdood2035 Wow I'm in Central Florida was well. I started Applying for job in October 2022 since then I've only worked a temporary I.T job which was last year.
Remote sounds great and it is -BUT you are on an island with no resources sometimes. This means you may diagnose things that are not part of your scope of responsibility which leans towards them needing someone with more experience. For example, while working remote and you have access to active directory because your profile and user access allows it and you notice a string of user issues are from improperly setup accounts by the business you may need the experience to be able to identify that issue --even though its not your job to deal with AD. That may not be your job but they would thank you for noticing this and bringing this to light. You will ALWAYS have something tossed in your face that's not part of your job and experience give you the ability to say 'No" Professionally or say "No' for security reasons and offer the reasons why or direct them to the correct resources with a ticket. Just remember VERYONE started out like you and it will not take you long to catch up with everyone.. Good Luck my friend
Do you work fully remote?
Yep. But I work in cybersecurity
@@KevtechITSupport okay you're in cybersecurity but what if there's hardware problems?
@@KevtechITSupport also what is the best ticketing system? Since when they have been around?
@@Merhawi213 everything on the cloud in my environment. Really depends where you work. When I worked remote for IT Support. I was shipping hardware to customers or they would send me the laptop and I would fixed it.
@@Merhawi213 cybersecurity professionals don't work on hardware problems. they focus on cybersecurity.