YOU SHOULD HOLD AN INTERVIEW WITH LOUIS ROSSMAN cause he's the one fighting at the frontlines of this movement and that way he'll get even more support. and the people damaging their devices is not something to worry about. if people damage it then it isn't covered by warranty. as simple as that. the steam deck and the Frameworks Laptop is the perfect example of a product that supports right to repair cause right to repair is not only preventing people from getting robbed by manufacturers it's also very eco friendly cause reusing is way better than recycling.
BTW for people who do not know, Louis Rossman repairs electronics of macbooks etc., has UA-cam channel to open people eyes about right to repair and plenty of videos reparing macbooks 😁 on BOARD level repair, microsoldering, ... and so on. For example iPad rehab another UA-cam ch. where mum with her team repairs iphones, do data recovery, right to repair spokeswomen, etc. 😁. There are other channels that also promotes right to repair and showing how device can be repaired way cheaper than for example motherboard replace for refurbished one. Check those channels❗😁
The hypocrisy is that the company that talks so much about environment is deliberately generating so much waste by not providing repair parts, and suing those who try.
What I'm about to say applies to almost every publicly-traded company but: EVERYTHING about Apple is PR magic. The actual company is about as far from green as you can get. The forced obsolescence alone is enough to fuel the rage of anyone who actually knows anything about e-waste.
It’s worse this round of phones. If you swap a part that was not registered with apple to be in that phone ie swapping a camera module from one phone to another, the phone simply doesn’t take pictures. Same goes with every other part, they must have been installed at the factory or replaced by apple and registered
true.. glad many youtubers like ifixit,jerryrigeveything,hugh Jeffrey are talking about for a long time. and popular ones like mkbhd,ijustine etc are saying almost nothing
@@Evtrex13 Everything 'THEY' do is about removing human rights. Kind of like how Trevor will cover right to repair, but not Right to Nationality. ' Their'All about taking away rights.
I came here for Louis Rossmann. American repair technician, UA-cam personality, and right to repair activist. He is the owner and operator of Rossmann Repair Group in New York City, a computer repair shop established in 2007 which specializes in logic board-level repair of MacBooks. 💪
That could be interesting, but I think having him on with a corporate lobbyist instead of just by himself would provide the best content with most beneficial impact. To anyone who missed or is unaware, Louis Rossman is featured on the left in the clip @3:29
If service manuals, parts, or the means for people to fix their own devices aren't available, companies should be legally obligated to maintain those devices. After all, their actions show clearly that you don't actually own the device.
It's less about that they should have parts available and more about stoping them from vorbiting the manufacturer to sell them to anyone else.you cant by these parts anywhere from day one.
@J, Some people discussing this issue believe it is more of an issue of "right to own" than "right to repair". Fran Blanche at FranLab did an episode on UA-cam about this recently. After all, you can pay for a phone or a music storage device outright, but you aren't allowed to own the software that runs the device, nor are you allowed to own the music stored on it even if you paid for a download. This will become readily apparent when the software designer no longer supports updates to that software; they may even "brick" your device. Or, if you use any of the music on your device in a video that you post online, You might receive an automatic copyright strike and have your video taken down down even though you might have paid for the music, whether it be in the form of a download, or you're playing it from a CD or an LP, or even just a radio playing in the background.
imagine people in third world countries using iphones, who will fix their phones there. I am from Zimbabwe and the only official apple store I know is in South Africa....I can say the same for Botswana Zambia Lesotho basically the whole southern Africa
Agreed. I live a fairly simple life (at least from a modern perspective). There is nothing I own that I care about that I cannot fix myself. I can't fix my phone, but I don't care about that. My computer is a PC clone (never Apple, who charges thousands for operating manuals). If hardware or software fails, I can just look up how to fix it myself. Though I might need another computer to do so. But still.
This is not a solution. Most of the point is to force the consumer to purchase a new device. Screen cracked? Buy a new one. Battery won't charge? Buy a new one. A pin is out of place? Buy a new one. Something unplugged? Buy a new one. The apple repair guy has a UA-cam channel and what he's given is absolutely disgusting. In many cases people are told 'Your laptop cannot be repaired, you need to buy a new one' when it turns out the plug for the screen just came loose. If we forced companies to maintain a device they would just tell us we need to buy a new one every year.
Not only this: farmers can't repair their trucks on the field and have to bring it back to the companies while their crop dies or even the military can't repair their equipment. It is crazy and needs to get regulated to get the freedom back that private companies have taken from you.
The military actually fix its own equipment but more like take out old parts and put new ones in I was in the motor pool a lot and saw it with my own eyes. Unless they stop doing that it’s a sad day on earth. Also it’s not right that a farmer has to go through all that mess when the equipment breaks. They are known for fixing things out in the field and get back to work truly a sad day on earth
The EU now has "right to parts" for some stuff: fridges, dish and clothes washers, TV and other electronic displays. Replacement parts to be delivered in 15 working days, and available for 7 to 10 years, to professionals only. UK passed a similar law. Not "right to repair" but a tiny step.
apple estimated to fix my charging point for over $350, as i was walking out of the mall i saw a guy that does repiar in one of those stalls, he used hair tweezer and removed some dirt and it was charging perfectly. no issues anymore at all. and the shocking thing wwas he said he wasnt gonna take a dime
I'm glad to see you talk about 'right to repair' on the daily show. It's amazing the lengths these big corporations will go to maximize their profits. Thanks Louis Rossman and everyone at the front line of the fight.
Congratulations Luis! You have officially taken this movement mainstream, as a direct result of your hard work. Lets hope congress does something about it.
@@david2869 I honestly can't tell if you're being sarcastic or not. If people can get outraged by political arguments on Facebook or UA-cam, they can budget some of that for topics like this, that affect us all.
@@hcfuraigon Let's see. Global warming, other ecological disasters such as overfishing or honeybee extinction; Racial profiling, systemic racism, and rampant use of excessive force in Police departments in the US; Crumbling US infrastructure and a broken political system that can't make laws to repair it; A pandemic that people continue to make worse because they won't get vaccinated or wear masks; A whole political party that is intent on disabling our fair voting system because they think "the election was stolen"; need I go on? Not being able to repair our hardware, while it certainly is a problem, barely even registers on the outrage radar! (by the way, not sarcasm)
@@david2869 those other issues are extremely important, yes, and people could also care about this. Not being able to repair technology that we consider to be essential in first world countries is a problem, especially if these manufacturers jack up prices since they know we don't have many other options. The money that we little people earn continues to be funneled upward unnecessarily, with the paid support of various various policy makers. Planned obsolesence contributes to the economic difficulties of the masses. When we are focused on just our basic needs (shelter, food, etc.), it makes it harder to focus on issues that are outside of our immediate sense of survival. Nevermind the environmental impact due to the waste, child labor related to the production of electronics, etc. and we're collectively bleeding money to participate in all of that. You don't agree with my use of the word "outrage", and that's fine.
@@hcfuraigon I guess I was answering your implied question "Why is there not more public outrage about these sorts of things?" Answer: More public outrage about this issue can wait, we have bigger fish to fry.
There is no such thing as "free market." Wake up. Do people still parrot these cliches without scrutiny? It's like calling China "communist" even though they have BILLIONAIRES 😂😂😂. #ReadMoreBooksPlease
@@feynmanschwingere_mc2270 maybe check reality and your books again... free market surely exist in books which told you that it doesn't exist in reality. Also China is communist. Please let me know where's Jack Ma. Ask him what he thinks of Chinese system. Stop being so black and white. Because there are lots of shades of gray...
Thank you for bringing attention to this! I'm involved in "Fix-It Fairs" where people bring in broken things and we "fixers" repair them for free. They've been very successful, though the pandemic means we haven't held one in a while. It's maddening that companies deliberately make it difficult to repair the items we already own.
Apple: we removed the iPhone charger because we care about the environment Apple: we made it harder to repair, because we care about your safety. Truth, we do everything because we love money
Apple: "we have our products built by captive workers in fenced-in Chinese factories because we love cheap labor and non-transparency. We registered our company in Ireland because we love not paying taxes on our exorbitant profits".
Tesla is doing the same thing with their cars but fanboys go into denial mode and make excuses saying, a Tesla is "too dangerous" or "complicated" to work on.... It's much easier to dupe a Tesla fanboy than to convince them they've been duped.
This guy (Trevor) just shows up today in my recommended section and now , he’s the only place for me to watch the news , it’s awesome to see some fun in the news
SO glad to see you talking about this essential movement for sustainability in our time!! I am a phone repair technician and I run into manufacturer locks/complications daily; we must pass this for all industries before it's too late and we lose all control of the products we buy! - because at that point, are we really buying, or just loaning a product..?
Louis Rossman does rule... Trevor didn't mention that we are allowed to fix our cars... Even our brakes... That is far more dangerous in theory than a phone repair... The argument that having professionals fix our electronics is dangerous is as disingenuous as claiming there are 2 sides to the climate change debate... There isn't...
I didn’t know how much this also bothered other people. I feel exactly as frustrated as that woman talking about how it is broken no matter when she goes. To be honest, Burger King has the same issue. When I have been really ill and struggled to eat and get calories, I go for ice cream to start my stomach working and convince it to eat real food too. People like to pretend that folks who eat at McDs etc are lazy or “basic.” Perhaps we are just poor and overworked and maybe like me really disabled with no help. Sometimes having someone make me food I can afford is the only way I eat. A vanilla shake is sometimes way more then just a “treat” for some of us. Low wage workers at fast food places, 7-11 and dollar tree employees were the folks who helped me eat and survive three years ago when I had a health crisis and no help. Just my experience.
Please don't eat that stuff when you're ill, or ever. It's not ice cream. It is a manmade chemical mixture. Buy properly labelled genuine ice cream in grocery stores and avoid "frozen dessert" which is highly carcinogenic.
If you haven't seen it, Johnny Harris is the one who mostly broke the story on what is actually going on with the McDonald's ice cream machines. Basically McDonald's corporate seems to have an inside deal with the machine manufacturer (Taylor). Taylor built a machine that is really finicky so it breaks all the time (over stuff like being slightly too full) but the machine doesn't give any information on what the actual problem is so the workers can't fix it without guessing. McDonald's corporate requires that the franchises buy that specific machine and only let Taylor technicians make repairs. So they basically have to call in a technician from the manufacturer anytime the machine is slightly too full or has any other really minor problem. And the technicians are really expensive, so of course places don't want to call them in and the machine ends up just sitting broken.
That is literally the dumbest combination of sentences I have ever read. You can drive to Mcdonald's, but can't use a blender to make your own milkshake? Riggghhhhhhttttttt...
The main thing with the McDonald's ice cream machines is that they can't be fixed by franchise owners and managers. That isn't a problem in most big cities but in rural and or poorer communities they can't afford the repair costs or it takes much longer to get one of the technicians from that company to come their to repair it.
I have an one of a kind dual boot MacBook Pro 15” that apple told me was dead and referee me to a $3000 replacement. Louis Rossman Group in NYC had it fixed and returned in one week for $340, that was three years ago, still using it now. Thanks Louis and Paul and Team!
Until he made the joke about medical equipment breaking down and someone dying, i honestly had not thought of it, but that's a really terrifying thought ☹️
Now that we live in the so called age of "the Internet of things" , any of this medical equipment that is connected to the Internet could be hacked by malicious cybercriminals..
That part wasn't a joke. We have a repair course in such equipment at the local vocational school. Only they don't mention that you can't work on the newer stuff. You can keep the older less efficient equipment running, which will do in a pinch for any hospital. But to service new stuff, you have to be one of that company's "licensed" repair techs.
In my opinion, this is the exact opposite. I think this is the case in wich ONLY the manufacturer should provide service so they are the sole responsible party to keep the equipment in top shape. Would you like your hospital to find the cheapest repair person for an equipment necessary to keep someone alive? So they can save money?
@@zeratulthedark2985 Not at all. Just that I don't trust that hospitals would pass any savings down to the consumers. And would even get them to try and find the cheapest service providers just to keep more money for their own profit.
Planned obsolescence by design... They already think of a design in things that will break if you try to fix or repair. There is several reasons companies do this. But yes, its all about the money.
The new 13-series iphones will actually disable the front-facing camera if you swap the screen from another identical iphone. Why? Because the phone basically knows the unique serial numbers of the components that make up the phone. If someone swaps out a part the phone will know this and can disable things or keep nagging you with warnings. Even if the part is an original part from another iphone. To keep things working, the phone has to be plugged into a computer with special software which can tell the phone that the serial number of the new screen is this and that. And who has that software? Only Apple. So your only option for a screen replacement is to go to Apple and pay up whatever they feel like charging you. This has nothing to do with safety or security and everything to do with apple wanting to force you to come to them for any kind of "repair". I put repair in quotes there because usually apple's solution for a broken thing is to tell you that fixing it will cost more than a new device.
Man I am so glad someone is finally talking about this. Talk about how they stop doing any kind of updates on their materials too. So like I had a apple iPad mini and after about 8-10 years it became inoperable. There were no fixing anything, it just stopped being able to update anything that it just wouldn’t work anymore. Like you couldn’t even use UA-cam on it anymore.
Trevor, you should get Louis Rossman on the show and do an interview with him about right to repair. This needs mainstream attention because these companies are disrupting the free market
I've known about these companies preventing repairs back in 2018. It was about John Deer, their large farming machines were incredibly reliable. Once the John Deer company started to digitize their equipment, it seems like their products would break down on a regular basis. This led to farmers hacking their equipment with software engineered in England.
Many of the recent "right to repair" lawsuits have involved automobile manufacturers and dealers, but every time such a case goes to court, lawyers for John Deere and Apple show up to "help".
The idea that capitalism requires an iron grip on IP to maximize profits, all its doing is locking out competition and stifling innovation. Giant corporations want to be monopolies even though it’s illegal, and they use their money to ensure they keep control and squeeze customers as much as possible. It’s not “just how it is” it’s how self-serving corporations make it for us for their own benefit, we owe it to ourselves to rip that power from their greedy little fingers.
@@Hooyahfish Wrong. Many decent people have invented many exceptional things, and given the rights away - "to humanity", and when asked why, "because it's the right thing to do."
@@Hooyahfish that's awesome, but ancient history. There will be no *further history, without the human animal, and all things *invented will pass as we -as a species- soon will, without change. Drastic, common sense, unadulterated, change.
A longstanding techie joke: "Repairing this item is NOT magic. There are solid technical reasons why you have to sacrifice a black goat without blemishes every new moon."
As someone who ended being stand in tech repair on my current office. i understood that sentiment perfectly. There are days when i try to fix something, didn't go well, and i might just go, "ok, its time to find that goat"
True! All my electrical needs pre 1980's is fixable & not made to break. I have a dehumidifier that is 50 yrs old & it just keeps going plus it isn't plastic & looks nice😃
I found out that a friend of my daughters sold a floor model television for $100 hours after he sold it. Ugh. It is 37 years old and works perfectly. I want one. Ok is how to fix them. My dad fixed ours and I was his helper. I can do about anything. I was the youngest of four girls so I was his 'son' lol
@@michelewalburn4376 i knew a tv repair guy who told me that you simply can't get the parts to fix older tvs now. he would have charged me like 30 bucks to fix the tv i was using at the time, if he could have gotten the parts for it. tv repair guys practice a fair bit of Frankensteining stuff together to make older models work.
Very much true. My family's first-ever color TV was a Philips Powervision. Even after 25+ years, it was working fine until we had to sell it for space. Now I can't even imagine a piece of electronic equipment lasting that long. Even if it did I'm pretty sure the manufacturer will push an update that just kills/slows down your device.
Glad this is finally getting traction. I work on medical devices in hospitals and all the roadblocks we encounter in regards to Right To Repair interferes with patient care.
Then of course, when the only place you can take your device to get fixed is back to the manufacturer, they can then make it prohibitively expensive to get it fixed, so the only real option you have cost-wise is to just buy a brand new one. At that point, the devices are basically disposable. Planned obsolescence in a nutshell.
That is why when you initially purchase your device, you also purchase the extended warranty/insurance (eg. Apple Care + Plan) That extended warranty means you bring in your device & the manufacturer (eg. Apple) fixes it for FREE or after a $49 deductible, depending on the damage. Paying for the extended warranty plan is less expensive ($75-$125) than paying for repairs or a new phone. Also, if you have the extended warranty & Apple cannot fix your device, they give you a NEW device for FREE, as that is covered by the extended warranty (AC+ Plan).
Vehicle manufacturers have been doing this. Only dealerships can work on the vehicle or even replace the key. The keys are so expensive for a lot of newer vehicles.
I've had nightmares with truck keys. Lost my keys in the arctic. Had to pay for a dealership person to fly 1,200 miles to make replacement keys. This was unbelievable and Toyota was not helpful or concerned with helping me at all...after I bought the truck and shipped up north.
Porsche dealer offered an optional replacement 'assurance' for lost keys, which sold only by dealership and requiring specialized encoding, cost $2000.00 per key. Can't remember the terms or cost but I turned it down.
Trevor: Thank you for following in John Oliver's footsteps, i.e. reporting the real news stories that the media ignores. This and the recent interview with Harris on the Facebook algorithm monster are what make your show relevant as well as entertaining. Keep it up. Please!
LG does it well.. Here in Nigeria, when your electronics like tv is damaged, the only place it can be repaired are at LG designated stores. If you don't have a warranty, u pay through your nose to get it fixed.
One of many perks of living in 3rd world countries: no matter what device you have that's broken, you can fix it anywhere you go, local electronic shops, mechanic shops, whatever you need
Interesting. Tell me how do you classify a country as being in or from the third? Is it because of the language spoken in the country? Or maybe he color of the skin of the majority. Please, update your terms. I’ve seen more “third world acts” in the US than any of the supposedly ‘third world” countries I’ve visited. The term is a derogatory and an unfair.
@@WillViquez thank you. I haven't thought about it like that. Need to ponder & maybe look up some stuff cuz i still use "third world", but i totally see what you're saying.
@@reed6514 Whoa! A healthy exchange around a conflict of interest here in the UA-cam comment section. You took a well-meaning critique into account, said you would think about it in earnest, and thanked the poster for helping you look at the issue from a different angle you hadn’t thought about before. This is refreshing to see and has fed my soul today. And I thank you 🙏🏽
You were right, my friend. However, Apple(and now other manufacturers) has made it such that individual components are serialised and registered to individual device logic boards; if you remove the camera module from one iPhone 13 and switch it with an identical device, the camera will not work properly. ua-cam.com/video/8s7NmMl_-yg/v-deo.html&ab_channel=HughJeffreys
I’m sick of how we are being robbed at every turn, sneaky smaller food container sizes, health devices and prescription prices and a lot more. The subject brought up here is so disgusting, I have a used phone, the battery very quickly had a Service Needed, oh but you are no longer on warranty, I say, clearly this battery wasn’t new! Too bad can’t return. I go to Best Buy, that will cost $200! Then the next problem, part of the lightning cable plug came off in the port, Best Buy guy, that will cost $200! I said, no thanks. I got the little part out with a nail filer! This is so wrong at every turn and nobody does a thing. How much money is enough for Bezos and his ilk, enough is enough. Thank you for this video, Trevor, I so love your way of thinking and your delivery, keep it up👍
@@xmlthegreat You caught it sideways, beta. R2R, at large, was not what he was talking about, it was about how Johnny went down the entire McDonalds ice-cream machine rabbit-hole & got access to internal docs & guides.
@@elissm5349 I read an article about the problem with McDonald's ice cream machines weeks before Johnny Harris's video. He might have popularized it, but he's by no means the first.
Uuuggh I had this issue with my HP printer/ scanner combo. I called HP and after no joke 5 hours on the phone they told me that I need to buy a new one they just stopped making the item and it’s unfixable. I only needed a new printer head. Plus my Apple computer and phone is acting up too. They design stuff to fail.
I wish the money that people hoard (after a certain amount) had a planned obsolescence date so that they either have to spend it or give it away .. would fix quite a few of the worlds problems
Thank you for this coverage, Trevor! 🙏🙇♂️ Please, keep following this subject - one way or another, this deeply affects every single person on this planet.
My 2010 MacBook 500gb HDD broke down once and the guy at apple would charge $150 to replace it. At the time I could get 500gb for $100 or less if I did it myself. I wasn’t as technical as I am today and still regret paying apple for that repair. Since then I’ve bought a used gba and modded it with a new shell and screen, built a gaming pc, and swapped out all HDD in all computers and game consoles with ssd, and fixed one my Logitech mouse’s buttons.
Today, that HDD is serialized and encrypted to the board, and not even apple can replace the board or drive without losing your data, and no repair shop can replace either item at all. Half the time, Apple won't replace it.
@@SwervingLemon And that is why I just buy the lowest size hard drive available for macbook pros and just focus on a centralized NAS. Computers will become obsolete but the important files that people cherish are very valuable.
Being an engineer this is so upsetting, because knowing other engineers this is definitely management and billionaire CEO's pushing these kinds of designs and restrictions on repairs to put another buck in their pocket, which we should note likely does not go back into the pocket of the engineer who has to design these things against their best interests.
There are so many other ways that electronic manufacturers get us. Specialized cords, print cartridges, and licenses on games or music are all other ways. I am just observing that old console game cartridges and cds could be played on whatever whenever you have a compatible device.
That's the first time I didn't feel like the team behind the show articulated the points in sufficient depth. Bring on Louis Rossmann guys! He is doing this for years and could tell you why certain things you think aren't that bad or worrisome really are exactly that.
Louis rossmann has been advocating right to repair for years including going to Congress in fact it is because of him that I became aware of the issue Trevor should do a proper sit down with him
@Phoenix 𝙾𝚙𝚎𝚗 𝙼𝚢 PROFILE a lot of companies have a vested interest in derailing that train and the Congress seems to be dragging its feet maybe they're waiting for big business to start putting a little more money in their election campaigns
Happens at Dairy Queen a lot of the time too. I have an Autistic family member who can't adjust to change. They can't handle the "ups and downs" of knowing "This time, I can have chocolate ice cream, but next time, probably not." The concept of living happily in the grey areas, adjusting to the circumstances, or having an alternative plan is just *NOT* within their ability to mentally under nor to emotionally handle. That's no one's fault, but these fast food companies need to do better than this if they want to stay in business! My family has had to come up with a whole new routine because of this - after *30 long years* of the old routine. We don't go to Dairy Queen at all anymore. We do a sort of quiet "party" at home and serve chocolate ice cream that way. It was *hard* at first, but over the next few *years,* they adjusted to that. *But it took YEARS for that to happen.* *YEARS.*
As someone who started off in the technical and engineering space I can see both sides of this. If something is still under warranty I agree with the manufacturers, if you open it up it should void the warranty. For the medical equipment if you change a component, that new component will have different tolerances and it's critical that everything needs to be recalibrated. If that's done incorrectly it could cost lives. Now if something is out of warranty or it's not a critical piece of machinery, have at it. Yoiu should be able to repair it if you like.
My late dad was hobby electronic/repairman, and I remember that even handy transistor radios (remember them?) came with full blown schematics often taped on the battery lid. And for every resistor, capacitor, IC, and there were books (yes literally 300+page books) with replacement numbers for various versions (even Soviet one). Simpler times.
6:38 It is illegal to write “warranty void if removed” on or in a device under the 1975 Magnuson-Moss Warranty Act. The FTC recently warned 6 major manufacturers against this practice. Opening/repairing a device will not void the warranty unless you break something, so the reporter talking at 6m38s is wrong.
Watching this on my Fairphone 3, a phone built on the principle of reparability :) upgraded my cameras last year and replaced the usb port recently. All by myself, with spare parts sold by the manufacturer. They will continue the software support for years to come, so I will be able to keep using the same phone for at least 5 years, if not longer. Love it.
Also, the phone is fairtrade, meaning the materials are sourced from mines without child labour or recycled materials are used and the phone is not put together by kids, but Chinese factory workers earning living wages and benefits. :)
I work in ewaste recycling, taxpayers pay about $.30 dollars per lb. to recycle electronics designed not to be repaired and to break early. Its the new business model of privatizing profit, publicize losses.
I thought McDonald's having broken ice cream machines was just a meme born out of how parents would say that to their children as a lie so they wouldn't have to spend a few extra bucks on ice cream for their how many children, because as someone who doesn't live in the US, and whose country's fast food restaurants never have that problem (even McDonald's), and who always sees the other tables have ice cream/fries/etc even though my parents said the place ran out of ice cream/fries/etc, I thought it was the only explanation for such a phenomenon. Imagine my surprise the day I learned that it wasn't a lie made by American parents, and really was reality for them. 🤣
I don't remember it being a problem when I was a kid, but by high school it was so well known that we would lie and say the machine was down because it was annoying to clean--and I worked at Burger King, not McDonald's lol
I'm stoked that right to repair has finally hit the main stream but it's wild seeing the news that I've followed for years to be seen as shocking to so many people lately.
It’s quite frustrating when you have a patient in the ER whose pacemaker keeps firing but you have to call the company and be put on hold forever just to have a technician tell you they have to come look at it and they’re currently 40 minutes away
This is great news for me. I've been trying to get my wife on board in restoring my simple 1988 mazda 323 which got close to 40mpg. She WILL watch this video tonight!
I got a degree in electronics many decades ago and repaired machine tools in Aerospace manufacturing. I restored a 1967 Harley Electraglide & rebuilt a Norton Commando from the ground up and I am going out of business because the people that make the machines I have worked on for 40 years will NOT share schematics and parts so I can compete. This problem is decades in the making.
Thank you!
Underrated comment.
This guy should be on the show!
These shows should interview you!
Getttttttt this man's comment to the top
GET ROSSMANN ON THE SHOW!!!!
YOU SHOULD HOLD AN INTERVIEW WITH LOUIS ROSSMAN cause he's the one fighting at the frontlines of this movement and that way he'll get even more support. and the people damaging their devices is not something to worry about. if people damage it then it isn't covered by warranty. as simple as that. the steam deck and the Frameworks Laptop is the perfect example of a product that supports right to repair cause right to repair is not only preventing people from getting robbed by manufacturers it's also very eco friendly cause reusing is way better than recycling.
Exactly. I was super surprised about this in the Steam deck "don't do this" video.
Louis made an video about that video 😁
BTW for people who do not know, Louis Rossman repairs electronics of macbooks etc., has UA-cam channel to open people eyes about right to repair and plenty of videos reparing macbooks 😁 on BOARD level repair, microsoldering, ... and so on. For example iPad rehab another UA-cam ch. where mum with her team repairs iphones, do data recovery, right to repair spokeswomen, etc. 😁. There are other channels that also promotes right to repair and showing how device can be repaired way cheaper than for example motherboard replace for refurbished one. Check those channels❗😁
Do it!! This interview is gonna be dope.
3:28
The hypocrisy is that the company that talks so much about environment is deliberately generating so much waste by not providing repair parts, and suing those who try.
What I'm about to say applies to almost every publicly-traded company but:
EVERYTHING about Apple is PR magic. The actual company is about as far from green as you can get. The forced obsolescence alone is enough to fuel the rage of anyone who actually knows anything about e-waste.
It’s worse this round of phones. If you swap a part that was not registered with apple to be in that phone ie swapping a camera module from one phone to another, the phone simply doesn’t take pictures. Same goes with every other part, they must have been installed at the factory or replaced by apple and registered
Just by making phones they are hurting the environment but they don't want you to think about that
true.. glad many youtubers like ifixit,jerryrigeveything,hugh Jeffrey are talking about for a long time.
and popular ones like mkbhd,ijustine etc are saying almost nothing
@@Evtrex13 Everything 'THEY' do is about removing human rights.
Kind of like how Trevor will cover right to repair, but not Right to Nationality.
' Their'All about taking away rights.
I came here for Louis Rossmann.
American repair technician, UA-cam personality, and right to repair activist. He is the owner and operator of Rossmann Repair Group in New York City, a computer repair shop established in 2007 which specializes in logic board-level repair of MacBooks. 💪
You need to bring Louis Rossman to the show. He’s front and center on the right to repair movement.
That could be interesting, but I think having him on with a corporate lobbyist instead of just by himself would provide the best content with most beneficial impact.
To anyone who missed or is unaware, Louis Rossman is featured on the left in the clip @3:29
He was in some of the footage.
@@Mernom he needs to be brought to the show and interviewed
@@Mernom yeah, but like three seconds of footage with no real opinion given. He needs an interview.
@Snowman88 3:28
Please interview Louis Rossman. He's been talking about this for years.
If service manuals, parts, or the means for people to fix their own devices aren't available, companies should be legally obligated to maintain those devices. After all, their actions show clearly that you don't actually own the device.
It's less about that they should have parts available and more about stoping them from vorbiting the manufacturer to sell them to anyone else.you cant by these parts anywhere from day one.
@J, Some people discussing this issue believe it is more of an issue of "right to own" than "right to repair". Fran Blanche at FranLab did an episode on UA-cam about this recently. After all, you can pay for a phone or a music storage device outright, but you aren't allowed to own the software that runs the device, nor are you allowed to own the music stored on it even if you paid for a download. This will become readily apparent when the software designer no longer supports updates to that software; they may even "brick" your device. Or, if you use any of the music on your device in a video that you post online, You might receive an automatic copyright strike and have your video taken down down even though you might have paid for the music, whether it be in the form of a download, or you're playing it from a CD or an LP, or even just a radio playing in the background.
imagine people in third world countries using iphones, who will fix their phones there. I am from Zimbabwe and the only official apple store I know is in South Africa....I can say the same for Botswana Zambia Lesotho basically the whole southern Africa
Agreed. I live a fairly simple life (at least from a modern perspective). There is nothing I own that I care about that I cannot fix myself. I can't fix my phone, but I don't care about that. My computer is a PC clone (never Apple, who charges thousands for operating manuals). If hardware or software fails, I can just look up how to fix it myself. Though I might need another computer to do so. But still.
This is not a solution. Most of the point is to force the consumer to purchase a new device.
Screen cracked? Buy a new one. Battery won't charge? Buy a new one. A pin is out of place? Buy a new one. Something unplugged? Buy a new one.
The apple repair guy has a UA-cam channel and what he's given is absolutely disgusting. In many cases people are told 'Your laptop cannot be repaired, you need to buy a new one' when it turns out the plug for the screen just came loose. If we forced companies to maintain a device they would just tell us we need to buy a new one every year.
“Harder to break into an iPhone than the capital building” really says a lot about the state of things in America
America is past its warranty.
Those ppl were let into the bldg by officials. There are forces at play that want the chaos.
Not only this: farmers can't repair their trucks on the field and have to bring it back to the companies while their crop dies or even the military can't repair their equipment. It is crazy and needs to get regulated to get the freedom back that private companies have taken from you.
Or amazon could just buy all the farm land.
The military actually fix its own equipment but more like take out old parts and put new ones in I was in the motor pool a lot and saw it with my own eyes. Unless they stop doing that it’s a sad day on earth. Also it’s not right that a farmer has to go through all that mess when the equipment breaks. They are known for fixing things out in the field and get back to work truly a sad day on earth
Conservatives (on both sides) won’t go for that, they think FREEDOMS are about wearing a mask and not saying Merry Christmas, we are doomed
Don't buy new isht. I'll take old and simple and self-repairable over new, high-tech, and expensive.
Plenty of old trucks and tractors with lots of life in them. Quit buying things and change will come.
The EU now has "right to parts" for some stuff: fridges, dish and clothes washers, TV and other electronic displays. Replacement parts to be delivered in 15 working days, and available for 7 to 10 years, to professionals only. UK passed a similar law. Not "right to repair" but a tiny step.
Corporations love the free market, so long as they're the only ones who're free.
I wanna like this but it's at 69 so I won't.
I see what you did there.
apple estimated to fix my charging point for over $350, as i was walking out of the mall i saw a guy that does repiar in one of those stalls, he used hair tweezer and removed some dirt and it was charging perfectly. no issues anymore at all. and the shocking thing wwas he said he wasnt gonna take a dime
Put Lewis Rossmann on the show. He is just down the street.
Louis, not Lewis.
I mean yeah. That guy's just right there in New York
I mean they did.
3:30 louis is right there.
@@florinadrian5174 Well, at least they got the Rossmann right :D
I'm glad to see you talk about 'right to repair' on the daily show. It's amazing the lengths these big corporations will go to maximize their profits. Thanks Louis Rossman and everyone at the front line of the fight.
Congratulations Luis! You have officially taken this movement mainstream, as a direct result of your hard work. Lets hope congress does something about it.
congress does what the donors want them to do. full stop.
I feel like there should be more public outrage about these sorts of things
Unfortunately, we have more important stuff to be outraged about. There's only so much outrage to go around.
@@david2869 I honestly can't tell if you're being sarcastic or not.
If people can get outraged by political arguments on Facebook or UA-cam, they can budget some of that for topics like this, that affect us all.
@@hcfuraigon Let's see. Global warming, other ecological disasters such as overfishing or honeybee extinction; Racial profiling, systemic racism, and rampant use of excessive force in Police departments in the US; Crumbling US infrastructure and a broken political system that can't make laws to repair it; A pandemic that people continue to make worse because they won't get vaccinated or wear masks; A whole political party that is intent on disabling our fair voting system because they think "the election was stolen"; need I go on?
Not being able to repair our hardware, while it certainly is a problem, barely even registers on the outrage radar!
(by the way, not sarcasm)
@@david2869 those other issues are extremely important, yes, and people could also care about this. Not being able to repair technology that we consider to be essential in first world countries is a problem, especially if these manufacturers jack up prices since they know we don't have many other options. The money that we little people earn continues to be funneled upward unnecessarily, with the paid support of various various policy makers.
Planned obsolesence contributes to the economic difficulties of the masses. When we are focused on just our basic needs (shelter, food, etc.), it makes it harder to focus on issues that are outside of our immediate sense of survival.
Nevermind the environmental impact due to the waste, child labor related to the production of electronics, etc. and we're collectively bleeding money to participate in all of that.
You don't agree with my use of the word "outrage", and that's fine.
@@hcfuraigon I guess I was answering your implied question "Why is there not more public outrage about these sorts of things?" Answer: More public outrage about this issue can wait, we have bigger fish to fry.
This is so important! It’s a legitimate regulation for a healthy, free market.
There is no such thing as the free market.
The way to get around it is to buy a product that has a longer warranty or lifetime warranty.
There is no such thing as "free market." Wake up. Do people still parrot these cliches without scrutiny?
It's like calling China "communist" even though they have BILLIONAIRES 😂😂😂.
#ReadMoreBooksPlease
@@flone9872 Yeah, because they are so ubiquitous 🙄
@@feynmanschwingere_mc2270 maybe check reality and your books again... free market surely exist in books which told you that it doesn't exist in reality.
Also China is communist. Please let me know where's Jack Ma. Ask him what he thinks of Chinese system.
Stop being so black and white. Because there are lots of shades of gray...
Thank you for bringing attention to this! I'm involved in "Fix-It Fairs" where people bring in broken things and we "fixers" repair them for free. They've been very successful, though the pandemic means we haven't held one in a while. It's maddening that companies deliberately make it difficult to repair the items we already own.
Apple: we removed the iPhone charger because we care about the environment
Apple: we made it harder to repair, because we care about your safety.
Truth, we do everything because we love money
Apple: "we have our products built by captive workers in fenced-in Chinese factories because we love cheap labor and non-transparency. We registered our company in Ireland because we love not paying taxes on our exorbitant profits".
They ID-ed the battery and the screen
Tesla is doing the same thing with their cars but fanboys go into denial mode and make excuses saying, a Tesla is "too dangerous" or "complicated" to work on.... It's much easier to dupe a Tesla fanboy than to convince them they've been duped.
Hold the iPhone, Corporations love Money?!
Apple: we programmed our phones so they don't work with swapped parts from our other phones
This guy (Trevor) just shows up today in my recommended section and now , he’s the only place for me to watch the news , it’s awesome to see some fun in the news
Thank you for covering this Trevor and the daily show team.
But can it run crysis?
"Jesus only wants us to go up" 😄😄 That whole Nigerian response was funny.
Right? I had to pause the video I was laughing so hard for so long.
As a Nigerian, that is definitely something a Nigerian would say.
So glad Trevor decided to go over this topic.
fr been knowing this for years
SO glad to see you talking about this essential movement for sustainability in our time!! I am a phone repair technician and I run into manufacturer locks/complications daily; we must pass this for all industries before it's too late and we lose all control of the products we buy! - because at that point, are we really buying, or just loaning a product..?
Rossmann rules!
Louis Rossman does rule...
Trevor didn't mention that we are allowed to fix our cars... Even our brakes... That is far more dangerous in theory than a phone repair...
The argument that having professionals fix our electronics is dangerous is as disingenuous as claiming there are 2 sides to the climate change debate... There isn't...
@@jacobdrj101 on newer cars that's becoming harder for the same reason fixing some iphone issues is impossible without being Apple certified.
@@airischane3752 it’s Squid Game
I didn’t know how much this also bothered other people. I feel exactly as frustrated as that woman talking about how it is broken no matter when she goes. To be honest, Burger King has the same issue. When I have been really ill and struggled to eat and get calories, I go for ice cream to start my stomach working and convince it to eat real food too. People like to pretend that folks who eat at McDs etc are lazy or “basic.” Perhaps we are just poor and overworked and maybe like me really disabled with no help. Sometimes having someone make me food I can afford is the only way I eat. A vanilla shake is sometimes way more then just a “treat” for some of us. Low wage workers at fast food places, 7-11 and dollar tree employees were the folks who helped me eat and survive three years ago when I had a health crisis and no help. Just my experience.
Please don't eat that stuff when you're ill, or ever. It's not ice cream. It is a manmade chemical mixture. Buy properly labelled genuine ice cream in grocery stores and avoid "frozen dessert" which is highly carcinogenic.
@@berenicemarchese1593 F off when your poor AND disabled you don't have the time or money to make health choices. Mind your own gd business Karen!
If you haven't seen it, Johnny Harris is the one who mostly broke the story on what is actually going on with the McDonald's ice cream machines. Basically McDonald's corporate seems to have an inside deal with the machine manufacturer (Taylor). Taylor built a machine that is really finicky so it breaks all the time (over stuff like being slightly too full) but the machine doesn't give any information on what the actual problem is so the workers can't fix it without guessing. McDonald's corporate requires that the franchises buy that specific machine and only let Taylor technicians make repairs. So they basically have to call in a technician from the manufacturer anytime the machine is slightly too full or has any other really minor problem. And the technicians are really expensive, so of course places don't want to call them in and the machine ends up just sitting broken.
At Jen..this explains how different countries are..Here in Kenya The fast food joints like KFC,burger king etc are the most expensive..
That is literally the dumbest combination of sentences I have ever read. You can drive to Mcdonald's, but can't use a blender to make your own milkshake? Riggghhhhhhttttttt...
So true that "Feds Investigating McDonald's Ice Cream Machine Breakage" is SUCH the quintessential American headline! 🤣😭🤣
We are slowly growing more and more towards the plot of Idiocracy
Police corruption and brutality, Capitol insurection, another E Coli outbreak, NO. Ice cream machines
If we can have a “Space Force,” we can definitely investigate the continuous breakage of something we all love ice cream 🍦 😂😂
The main thing with the McDonald's ice cream machines is that they can't be fixed by franchise owners and managers. That isn't a problem in most big cities but in rural and or poorer communities they can't afford the repair costs or it takes much longer to get one of the technicians from that company to come their to repair it.
I have an one of a kind dual boot MacBook Pro 15” that apple told me was dead and referee me to a $3000 replacement. Louis Rossman Group in NYC had it fixed and returned in one week for $340, that was three years ago, still using it now. Thanks Louis and Paul and Team!
Until he made the joke about medical equipment breaking down and someone dying, i honestly had not thought of it, but that's a really terrifying thought ☹️
Now that we live in the so called age of "the Internet of things" , any of this medical equipment that is connected to the Internet could be hacked by malicious cybercriminals..
That part wasn't a joke. We have a repair course in such equipment at the local vocational school. Only they don't mention that you can't work on the newer stuff. You can keep the older less efficient equipment running, which will do in a pinch for any hospital. But to service new stuff, you have to be one of that company's "licensed" repair techs.
In my opinion, this is the exact opposite. I think this is the case in wich ONLY the manufacturer should provide service so they are the sole responsible party to keep the equipment in top shape. Would you like your hospital to find the cheapest repair person for an equipment necessary to keep someone alive? So they can save money?
@@xavieramo So you agree that keeping costs high is for the benefit of the customer? I just want to make sure that is what you're saying.
@@zeratulthedark2985 Not at all. Just that I don't trust that hospitals would pass any savings down to the consumers. And would even get them to try and find the cheapest service providers just to keep more money for their own profit.
My boy Louis Rossmann is going to freak out that Noah is finally speaking about rights to repair
Finally someone said it out loud that the companies are purposely designing products to be impossible to fix.
Planned obsolescence by design... They already think of a design in things that will break if you try to fix or repair. There is several reasons companies do this. But yes, its all about the money.
The new 13-series iphones will actually disable the front-facing camera if you swap the screen from another identical iphone. Why? Because the phone basically knows the unique serial numbers of the components that make up the phone. If someone swaps out a part the phone will know this and can disable things or keep nagging you with warnings. Even if the part is an original part from another iphone. To keep things working, the phone has to be plugged into a computer with special software which can tell the phone that the serial number of the new screen is this and that. And who has that software? Only Apple. So your only option for a screen replacement is to go to Apple and pay up whatever they feel like charging you.
This has nothing to do with safety or security and everything to do with apple wanting to force you to come to them for any kind of "repair". I put repair in quotes there because usually apple's solution for a broken thing is to tell you that fixing it will cost more than a new device.
This applies to newer cars too!
Man I am so glad someone is finally talking about this. Talk about how they stop doing any kind of updates on their materials too. So like I had a apple iPad mini and after about 8-10 years it became inoperable. There were no fixing anything, it just stopped being able to update anything that it just wouldn’t work anymore. Like you couldn’t even use UA-cam on it anymore.
PLEASE, PUT THE RIGHT TO REPAIR WEBSITES IN THE DESCRIPTION
Link them here. You're not too far down.
Check Louis Rossman channel, he has lobbyists now to defend the right to repair movement
Trevor, you should get Louis Rossman on the show and do an interview with him about right to repair. This needs mainstream attention because these companies are disrupting the free market
I've known about these companies preventing repairs back in 2018. It was about John Deer, their large farming machines were incredibly reliable. Once the John Deer company started to digitize their equipment, it seems like their products would break down on a regular basis. This led to farmers hacking their equipment with software engineered in England.
Many of the recent "right to repair" lawsuits have involved automobile manufacturers and dealers, but every time such a case goes to court, lawyers for John Deere and Apple show up to "help".
New occupation: farm machine hacker.
LOUIS ROSSMANN needs to be on the Daily Show!!!!
The idea that capitalism requires an iron grip on IP to maximize profits, all its doing is locking out competition and stifling innovation. Giant corporations want to be monopolies even though it’s illegal, and they use their money to ensure they keep control and squeeze customers as much as possible. It’s not “just how it is” it’s how self-serving corporations make it for us for their own benefit, we owe it to ourselves to rip that power from their greedy little fingers.
YES!! YES!! YEEESSSSS!!!
I would argue that IP actually promotes innovation, because nobody would want to invent something if anyone can steal it.
@@Hooyahfish Wrong. Many decent people have invented many exceptional things, and given the rights away - "to humanity", and when asked why, "because it's the right thing to do."
@@sherakee6720 and that’s awesome, but it still not sustainable.
Greece invented patents and they became the technological hub of the ancient world.
@@Hooyahfish that's awesome, but ancient history. There will be no *further history, without the human animal, and all things *invented will pass as we -as a species- soon will, without change. Drastic, common sense, unadulterated, change.
A longstanding techie joke: "Repairing this item is NOT magic. There are solid technical reasons why you have to sacrifice a black goat without blemishes every new moon."
@Snowman88 “once the magic smoke gets out, you can’t put it back in.”
As someone who ended being stand in tech repair on my current office. i understood that sentiment perfectly.
There are days when i try to fix something, didn't go well, and i might just go, "ok, its time to find that goat"
😂 Trevor's Nigerians basically told him "it's not a bug, it's a feature"
It's an undocumented feature 😁
Your holding it wrong
I wonder if that repair man ever got a job at Bethesda
Get Rossman on the show
The dude has been at the forefront of the R2R movement for years
If it wasn't for Johnny Harris, the ice cream machine dilemma never would have made it this far.
True! All my electrical needs pre 1980's is fixable & not made to break. I have a dehumidifier that is 50 yrs old & it just keeps going plus it isn't plastic & looks nice😃
I found out that a friend of my daughters sold a floor model television for $100 hours after he sold it. Ugh. It is 37 years old and works perfectly. I want one. Ok is how to fix them. My dad fixed ours and I was his helper. I can do about anything. I was the youngest of four girls so I was his 'son' lol
@@michelewalburn4376 i knew a tv repair guy who told me that you simply can't get the parts to fix older tvs now. he would have charged me like 30 bucks to fix the tv i was using at the time, if he could have gotten the parts for it. tv repair guys practice a fair bit of Frankensteining stuff together to make older models work.
Very much true. My family's first-ever color TV was a Philips Powervision. Even after 25+ years, it was working fine until we had to sell it for space. Now I can't even imagine a piece of electronic equipment lasting that long. Even if it did I'm pretty sure the manufacturer will push an update that just kills/slows down your device.
Glad this is finally getting traction. I work on medical devices in hospitals and all the roadblocks we encounter in regards to Right To Repair interferes with patient care.
Trevor should invite Louis Rossman to the show.
He is almost as eloquent, and delightfully cynical.
And both are in New York, too.
And they showed him only as some repair guy.. not as one of the mayor figure heads of "right to repair"
True!
Louis was in the montage.
You had the same idea like me so YES
Thank you for shedding light on this!! It needs to get out more! One of the main reasons I don't upgrade my devices is because of the right to repair.
Look at how far Louis Rossmann has come
Then of course, when the only place you can take your device to get fixed is back to the manufacturer, they can then make it prohibitively expensive to get it fixed, so the only real option you have cost-wise is to just buy a brand new one. At that point, the devices are basically disposable. Planned obsolescence in a nutshell.
That is why when you initially purchase your device, you also purchase the extended warranty/insurance (eg. Apple Care + Plan) That extended warranty means you bring in your device & the manufacturer (eg. Apple) fixes it for FREE or after a $49 deductible, depending on the damage. Paying for the extended warranty plan is less expensive ($75-$125) than paying for repairs or a new phone.
Also, if you have the extended warranty & Apple cannot fix your device, they give you a NEW device for FREE, as that is covered by the extended warranty (AC+ Plan).
Vehicle manufacturers have been doing this. Only dealerships can work on the vehicle or even replace the key. The keys are so expensive for a lot of newer vehicles.
I've had nightmares with truck keys. Lost my keys in the arctic. Had to pay for a dealership person to fly 1,200 miles to make replacement keys. This was unbelievable and Toyota was not helpful or concerned with helping me at all...after I bought the truck and shipped up north.
This is so true! I remember the discussions about this when involving cars.
Porsche dealer offered an optional replacement 'assurance' for lost keys, which sold only by dealership and requiring specialized encoding, cost $2000.00 per key. Can't remember the terms or cost but I turned it down.
Trevor: Thank you for following in John Oliver's footsteps, i.e. reporting the real news stories that the media ignores. This and the recent interview with Harris on the Facebook algorithm monster are what make your show relevant as well as entertaining. Keep it up. Please!
That escalated quickly… from broken ice cream machine, to ventilator trying to keep a human alive.😅
'most of them were put together by children'😂, the accuracy.
LG does it well.. Here in Nigeria, when your electronics like tv is damaged, the only place it can be repaired are at LG designated stores. If you don't have a warranty, u pay through your nose to get it fixed.
Is that why Trevor's TV lost the down button?
As much as this bothered me, I still couldn’t help thinking “Trevor looks fantastic in that sweater 👏🏻”
One of many perks of living in 3rd world countries: no matter what device you have that's broken, you can fix it anywhere you go, local electronic shops, mechanic shops, whatever you need
Interesting. Tell me how do you classify a country as being in or from the third? Is it because of the language spoken in the country? Or maybe he color of the skin of the majority. Please, update your terms. I’ve seen more “third world acts” in the US than any of the supposedly ‘third world” countries I’ve visited. The term is a derogatory and an unfair.
@@WillViquez thank you. I haven't thought about it like that. Need to ponder & maybe look up some stuff cuz i still use "third world", but i totally see what you're saying.
@@reed6514 Whoa! A healthy exchange around a conflict of interest here in the UA-cam comment section. You took a well-meaning critique into account, said you would think about it in earnest, and thanked the poster for helping you look at the issue from a different angle you hadn’t thought about before. This is refreshing to see and has fed my soul today. And I thank you 🙏🏽
@@reed6514 Just say "developing", bro. And yeah, you're right
You were right, my friend. However, Apple(and now other manufacturers) has made it such that individual components are serialised and registered to individual device logic boards; if you remove the camera module from one iPhone 13 and switch it with an identical device, the camera will not work properly.
ua-cam.com/video/8s7NmMl_-yg/v-deo.html&ab_channel=HughJeffreys
thanks for bringing attention to this! we need this to be heard
I am proud of myself! I went on UA-cam and found a video and fixed my own garbage disposal!! I wonder how much a real repair person would have cost!!
Awesome. I need to figure out how to fix my front-loader (washing machine).
I’m sick of how we are being robbed at every turn, sneaky smaller food container sizes, health devices and prescription prices and a lot more. The subject brought up here is so disgusting, I have a used phone, the battery very quickly had a Service Needed, oh but you are no longer on warranty, I say, clearly this battery wasn’t new! Too bad can’t return. I go to Best Buy, that will cost $200! Then the next problem, part of the lightning cable plug came off in the port, Best Buy guy, that will cost $200! I said, no thanks. I got the little part out with a nail filer! This is so wrong at every turn and nobody does a thing. How much money is enough for Bezos and his ilk, enough is enough. Thank you for this video, Trevor, I so love your way of thinking and your delivery, keep it up👍
If it wasn't for Johnny Harris, the ice cream machine dilemma never would have made it this far.
Was literally just thinking this
Johnny harris should comment on this video: "first!"
johnny harris the first guy to let me know the broken ice cream machine was a big deal
Johhny Harris? Humbug. The real guy that's been talking about R2R for the last 13 years or so is Louis Rossmann.
@@xmlthegreat You caught it sideways, beta. R2R, at large, was not what he was talking about, it was about how Johnny went down the entire McDonalds ice-cream machine rabbit-hole & got access to internal docs & guides.
@@elissm5349 I read an article about the problem with McDonald's ice cream machines weeks before Johnny Harris's video. He might have popularized it, but he's by no means the first.
So glad you covered this!
Just checked out the iPhone 13 teardown video by Hugh Jeffreys where he confirmed that if you swap a hardware, the phone gets bricked.
nowadays owning a device feels more and more like renting or borrowing from the company....
Louis!!! We did it!! We got on The Daily Show!!!
Not on it enough!
Planned obsolescence is what capitalism is based on. Has been for decades
scary but true
I like how we keep calling the stuff that oozes out of mcdonald's "ice cream"
Amen. It's loaded with palm/coconut oil...
Ooze Cream?
@@derekdecamp1738 This was gold.
or any of mcdonald's other things we call "food"
Uuuggh I had this issue with my HP printer/ scanner combo. I called HP and after no joke 5 hours on the phone they told me that I need to buy a new one they just stopped making the item and it’s unfixable. I only needed a new printer head. Plus my Apple computer and phone is acting up too. They design stuff to fail.
And a feature from Louis Rossmann, this covers all the bases
I wish the money that people hoard (after a certain amount) had a planned obsolescence date so that they either have to spend it or give it away .. would fix quite a few of the worlds problems
I remember Last Week Tonight did a piece about the tractors.
Thank you for this coverage, Trevor! 🙏🙇♂️ Please, keep following this subject - one way or another, this deeply affects every single person on this planet.
My 2010 MacBook 500gb HDD broke down once and the guy at apple would charge $150 to replace it. At the time I could get 500gb for $100 or less if I did it myself. I wasn’t as technical as I am today and still regret paying apple for that repair. Since then I’ve bought a used gba and modded it with a new shell and screen, built a gaming pc, and swapped out all HDD in all computers and game consoles with ssd, and fixed one my Logitech mouse’s buttons.
Today, that HDD is serialized and encrypted to the board, and not even apple can replace the board or drive without losing your data, and no repair shop can replace either item at all. Half the time, Apple won't replace it.
@@SwervingLemon And that is why I just buy the lowest size hard drive available for macbook pros and just focus on a centralized NAS. Computers will become obsolete but the important files that people cherish are very valuable.
Being an engineer this is so upsetting, because knowing other engineers this is definitely management and billionaire CEO's pushing these kinds of designs and restrictions on repairs to put another buck in their pocket, which we should note likely does not go back into the pocket of the engineer who has to design these things against their best interests.
I knew Louis Rossman was going to show up.
There are so many other ways that electronic manufacturers get us. Specialized cords, print cartridges, and licenses on games or music are all other ways.
I am just observing that old console game cartridges and cds could be played on whatever whenever you have a compatible device.
At this point, it is harder to break into a phone than the Capitol Building 😂😂😂😂😂
I'm so glad this is being covered! 👏🏾
When I'm at a Mc Donald's and the ice cream machine works. I tweet, gram and book which location and tell them to hurry 😂😂😂😂
Louis Rossmann should be on your show. Get him in there!
Invite Luis Rossman onto your program to talk about right to repair.
That's the first time I didn't feel like the team behind the show articulated the points in sufficient depth. Bring on Louis Rossmann guys! He is doing this for years and could tell you why certain things you think aren't that bad or worrisome really are exactly that.
Louis rossmann has been advocating right to repair for years including going to Congress in fact it is because of him that I became aware of the issue Trevor should do a proper sit down with him
@Phoenix 𝙾𝚙𝚎𝚗 𝙼𝚢 PROFILE a lot of companies have a vested interest in derailing that train and the Congress seems to be dragging its feet maybe they're waiting for big business to start putting a little more money in their election campaigns
That little TV repair story @07:30, just light up my heart.
My man, Rossman representing right to repair...😎
Happens at Dairy Queen a lot of the time too. I have an Autistic family member who can't adjust to change. They can't handle the "ups and downs" of knowing "This time, I can have chocolate ice cream, but next time, probably not." The concept of living happily in the grey areas, adjusting to the circumstances, or having an alternative plan is just *NOT* within their ability to mentally under nor to emotionally handle.
That's no one's fault, but these fast food companies need to do better than this if they want to stay in business! My family has had to come up with a whole new routine because of this - after *30 long years* of the old routine. We don't go to Dairy Queen at all anymore. We do a sort of quiet "party" at home and serve chocolate ice cream that way. It was *hard* at first, but over the next few *years,* they adjusted to that. *But it took YEARS for that to happen.*
*YEARS.*
As someone who started off in the technical and engineering space I can see both sides of this. If something is still under warranty I agree with the manufacturers, if you open it up it should void the warranty. For the medical equipment if you change a component, that new component will have different tolerances and it's critical that everything needs to be recalibrated. If that's done incorrectly it could cost lives. Now if something is out of warranty or it's not a critical piece of machinery, have at it. Yoiu should be able to repair it if you like.
My late dad was hobby electronic/repairman, and I remember that even handy transistor radios (remember them?) came with full blown schematics often taped on the battery lid.
And for every resistor, capacitor, IC, and there were books (yes literally 300+page books) with replacement numbers for various versions (even Soviet one).
Simpler times.
Louis Rossmann really needs to be brought to the show to be interviewed
6:38 It is illegal to write “warranty void if removed” on or in a device under the 1975 Magnuson-Moss Warranty Act. The FTC recently warned 6 major manufacturers against this practice. Opening/repairing a device will not void the warranty unless you break something, so the reporter talking at 6m38s is wrong.
RIP Radio Shack 🛠 🕊
Watching this on my Fairphone 3, a phone built on the principle of reparability :) upgraded my cameras last year and replaced the usb port recently. All by myself, with spare parts sold by the manufacturer. They will continue the software support for years to come, so I will be able to keep using the same phone for at least 5 years, if not longer. Love it.
Also, the phone is fairtrade, meaning the materials are sourced from mines without child labour or recycled materials are used and the phone is not put together by kids, but Chinese factory workers earning living wages and benefits. :)
You really need to bring on Louis Rossman, I'm sure he'd welcome it and he's done more than any one person for right to repair.
I work in ewaste recycling, taxpayers pay about $.30 dollars per lb. to recycle electronics designed not to be repaired and to break early. Its the new business model of privatizing profit, publicize losses.
I thought McDonald's having broken ice cream machines was just a meme born out of how parents would say that to their children as a lie so they wouldn't have to spend a few extra bucks on ice cream for their how many children, because as someone who doesn't live in the US, and whose country's fast food restaurants never have that problem (even McDonald's), and who always sees the other tables have ice cream/fries/etc even though my parents said the place ran out of ice cream/fries/etc, I thought it was the only explanation for such a phenomenon.
Imagine my surprise the day I learned that it wasn't a lie made by American parents, and really was reality for them. 🤣
Look for Johnny Harris's youtube video on McDonald's. He explains everything about this scam.
@@EmeraldMara85 Guess someone in the Feds finally saw that video
I don't remember it being a problem when I was a kid, but by high school it was so well known that we would lie and say the machine was down because it was annoying to clean--and I worked at Burger King, not McDonald's lol
I worked at a mcdonalds for 3 years, our ice cream machine was broken about %50 of the time.
It's pretty much a first world problem regardless of whether it's an actual phenomena or not.
I'm stoked that right to repair has finally hit the main stream but it's wild seeing the news that I've followed for years to be seen as shocking to so many people lately.
Rich Rebuilds has done some great work with rebuilding Tesla vehicles....
It’s quite frustrating when you have a patient in the ER whose pacemaker keeps firing but you have to call the company and be put on hold forever just to have a technician tell you they have to come look at it and they’re currently 40 minutes away
"we could fix it ourselves but we don't want to void the warranty. Sayonara"
Suddenly the doc was Japanese.
This is great news for me. I've been trying to get my wife on board in restoring my simple 1988 mazda 323 which got close to 40mpg. She WILL watch this video tonight!
Louis Rossman made it onto the daily show! Nice
I got a degree in electronics many decades ago and repaired machine tools in Aerospace manufacturing. I restored a 1967 Harley Electraglide & rebuilt a Norton Commando from the ground up and I am going out of business because the people that make the machines I have worked on for 40 years will NOT share schematics and parts so I can compete. This problem is decades in the making.
I've been voiding my warranties for years so I can get my own property to function as intended. It's insane.
You're clearly buying the wrong products :)))
Trevor stays informing us 👊🏻👊🏻👊🏻