Kiwi slang and pronunciation. Can you understand the kiwi accent?
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- Опубліковано 7 кві 2023
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- Man it is hard to understand the kiwi accent and slang when you first come here AND when you have lived here for awhile! I actually find it hard to use a New Zealand accent and some of their slang terms because they feel odd to me. I would love to know your experience!
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From a born & bred New Zealander who has lived in Wisconsin, my opinion regarding the difference in customer service between NZ & Americans was that I felt that the average trained American in hospitality to me sounded very scripted and robotic everywhere that I went. (No offence, that was my experience). Virtually everyone said for example; have a great day, and many looking miserable while communicating this, even in the very late evening when the day was virtually over which I would always find amusing.
I think New Zealanders are given the opportunity to be more free to be more of their true ‘authentic selves’, pleasant but never encouraged to be over the top or too repetitive with their customer service. Our culture is definitely very much more laid back than the American culture.
This is what makes this world so much more interesting, if we were all the same it would be incredibly boring! New Zealanders understand each other just fine, this is our accent. If we started talking slower and rolling our R’s it would feel totally uncomfortable, as it would if we asked Americans to stop rolling their R’s and to talk much faster so that we could understand you better. One is not better than the other, just different. Let’s embrace our different cultures and accents, this is what makes travel so much fun and educational and socially interesting.
Thank you for posting such a well thought out and sensible comment. As we learned in this video, communication is the key to understanding our cultural differences. Even more important is, as you point out, to embrace these differences... something not always found in these comment sections!
As a generally laid back American, i can totally relate to your frustrating experiences with some of the robotic 'scripted' nonsense that goes on up here. I'd also like to add that it has unfortunately gotten even worse over the years. Hospitality - and other types of businesses which used to rely on good customer service (small and family owned ones) - are rapidly disappearing in America... replaced by giant chains like Wal Mart, Costco, McDonald's - The very places that train their employees to say "have a great day" (or wear vests that say "how may I help you?" but don't give a damn if you are helped or not) as more of their employees are just showing up for a paycheck, and the corporate owners know that we don't have much choice but to shop there, whether we are treated courteously or not.
I don't think it's possible to 'train' someone to be a genuinely kind person, especially if they weren't brought up that way. People can learn skills, I suppose, that will earn them more tips (or the occasional 'flirty' waitress...) but the amount of money one makes doesn't determine how respectful we are to one another. "The Golden Rule" should apply to everyone, no matter how much money we have and no matter where we're from.
I hope to be able to visit your friendly country someday. I promise I won't be too loud while I'm there.
🙂
@@Dev... Couldn't care less....please! "could care less" is very jarring.
@@Dev... Dev, have you been reading about all the Walmarts and McDonalds closings in America?
This Kiwi lived in Seattle for 41-years.
My shadow never crossed Walmart and McDonalds doors.
Costco - brilliant company. Great to their employees. A pleasure to shop there.
We love an extrovert as long as they don't walk over other people - either in their actions or with their volume.
fair
I am not sure a lot of Kiwis would be comfortable with over the top fake feeling service. They tried it once in my local Bunnings to do the US style customer service (asking if you found everything you were looking for today and all the greetings at the door etc). It drove me nuts and they stopped doing it thankfully. Just let me shop/eat and leave me alone! lol.
haha fair enough
When you just want to drop a non verbal pukana, with the iwi behind her! Your a w w e s u m
I totally agree with you , there have been numerous occasions where I have left a big store because of "customer service " ,,, and all I wanted to do was quietly look around..
I work retail in the US and I NEVER ask if they’ve found everything okay bc that just leads to griping and bitching about the store not being stocked. Things are so crazy here right now we’re doing everything we can to keep the shelves stocked with half the number of employees needed to do it. Things are definitely getting better, but it’s still rough. It’s okay to be nice to the customers but I’m never too nice lol. I definitely don’t go out of my way to make sure they have a great experience or anything. Most of the time it’s like the customers are going out of their way to make sure our lives are a living hell. I don’t want to make it too easy on them.
yeah ae, if we want help we'll ask , if not piss off we're shopping
Yes, we (kiwis) aren't very accepting of feedback, constructive criticism is something I have to remind myself is a good thing. Also, giving good constructive feedback is important, we should embrace it more.
Thanks a lot Natalie - you have it right.
"aren't very accepting of feedback, constructive criticism" is a gross understatement.
Kiwis have a nasty habit...I call it an inferiority complex.
They feel free to bash American's and America all day. And whine about "American Exceptionalism"
And then they launch straight into "New Zealand Exceptionalism". LOL
And get all pissed off and angry if you dare to criticize Godzone.
There is only one way - the New Zealand way.
I've been told that our American voltage of 120volts is all wrong. It should be the Kiwi 240volts!
And saying we should have switches on our outlets. Which is BS. 120volt is much safer than the dangerous 240volt. Switches are not needed.
And we drive on the wrong side of the road.
Use the wrong measurements.
I was even told that I was lighting a campfire all wrong! LOL
Very insulting - but they just do not see it.
And Kiwis are annoyingly parochial. Intoleant and condescending.
This coming from a country that never put a man on the moon, or built a 747.
Absolutely correct statement, myself included at times
I had a French teacher from Scotland (it worked :D) and she said we were the only country the could communicate with each other with a pencil in our mouth - we do mumble and talk very fast. When I lived in Canada I had to slow up and enunciate my words. I also had to clarify the colloquialisms. A family I worked with said that two of us together was totally foreign :D they had no idea what we were saying. We do carry a lot of historic slang from England and then there is the Māori input which gives our English a different blend. I agree with what you say as this is the feedback I have had over the years when travelling. Also when you live overseas for many years and you come home it is very interesting :).
Not everywhere but something you can run into in NZ is that the customer is not always right and you will be told so :D, a bit of take it or leave it which is not very productive but maybe brutally honest.
Oh man that is so true -the take it or leave it mentality :)
Anyone I trained on using telephones (IT Helpdesk) the advice I gave was that people take a second to tune in their ears and start listening. Use a greeting (Good Morning or whatever) to tune your contact in, then give your name and reason for calling (speaking clearly and slowly).
If you are leaving a voice message summarize at the end ... name, company, telephone number and reason.
Use the phonetic alphabet (including numbers) to assist with names and numbers.
As a kiwi I often miss names in phone calls too. They say their name and plunge straight into the reason for their call leaving the listener no time to process.
Yes, the same. I find it so frustrating not to be able to understand this important piece of communication
Write their name, time and date in case you need to have another conversation
@Marilyn Baker yes always good policy...but often have to ask at end of conversation for their name again
Australian here. Many Americans can't distinguish between Australian and Kiwi accents. I've met hundreds of Kiwis in my time and had no problem understanding them but we once had a fellow at work from Invercargil and I couldn't understand a word he said. Not a single word.
Oh man that is interesting...
Thats Scottish.
Customer service in NZ is perfectly fine. You're just used to that asinine-sweet "let me jump into these glass shards for you because otherwise my family of 4 will starve to death" bs service. The service industry in the US is completely broken because servers "survive on your tipping kindness".
Bovine excrement Peter. Kiwis would not know good customer service if it bit them in their bum.
Tipping would improve NZ service immensely.
NZ waitresses do not care. Dump your food, and that's the last you will see of them.
They don't have to care - they get paid the same even if they do the absolute minimum.
And it shows.
"The service industry in the US is completely broken because servers "survive on your tipping kindness" - is nonsense.
I should have been more clear. I am not just talking about food service - the stores are horrible with customer service and really don't know anything about the products they are selling.
@@KiwiamericansSadly Kiwi are used to being treated like they are a nuisance in retail businesses by the servers. They don't know any better. Take care.
@@Kiwiamericans That we can agree on.
@@DennisMerwood-xk8wp New Zealanders actually do know better Dennis. We are well known for being world wide travellers, many have also lived abroad for years. I don’t know one New Zealander who hasn’t travelled outside of NZ to multiple countries.
We’re just not complainers and aren’t so uptight about such things. Sure some aren’t as friendly, but that’s everywhere in the world. We are humans after all and life is not easy for many these days, especially those on a minimum wage. Times have changed. Spread some love, this is what this world needs more of and it will go a long way.
As someone’s who worked in hospitality for 5 years but has also visited the States I think you can’t really compare the two. Obviously you get paid at least min wage which is great, but unlike America where you have busboy, hostess, server, bartender etc in NZ a lot of the time you have to do all the roles. As we are paid more off the bat we are expected to do a lot more and are often driven into the ground. And unfortunately we just don’t have the time/energy to focus on the customer experience as much as we would like.
The problem with criticism in a small country is you've got to get on with the person you were criticising when you see them out and about on the weekend. Also, NZer's are used to either not being able to afford or unable to acquire the right people for a role, so the preference ends up being for a collective, colleagial approach where the weak links are coached by the rest of the team. I realise this is the absolute opposite of how Americans seem to think, but when it works you get really good results. In terms of customer service, New Zealanders still have a strong egalitarian myth where Jack is as as good as his master as a key value, so customer service - which for better or worse is experienced as master/servant relationship - is seen as an inferior job choice. Finally, New Zealanders tend to keep their feedback for informal channels post a meeting - the old idea of the most important thing anyone has to say about your dinner party is when they are pulling out of your driveway. I think that might be a throwback to British politeness as much as anything else.
Tom - Really good insight here:). Thanks for sharing...
Some NZers might be getting offended because the way we speak relates to our values maybe? My theory as to why we New Zealanders don't speak clearly and mumble and speak fast.. (one of the reasons anyway) is the attitude we have that "nothing is that big of a deal" "she'll be right" etc. And also we don't want to sound as though what we have to say is that important because we're not allowed to sound as though we have something better to say than someone else.. haha. I often don't understand what other NZers are saying either.. 😛Also we're a small and relatively new country so our identity isn't very strong and so we tend get hurt when someone says anything critical about us.. lol
glad i managed to catch ya live, and you are onpoint with some customer service. Some places are shocking, its typically a lack of good management from the business. Mostly I think the customer service is efficient, dont need too much interaction. Some people just dont have that good people skills.
No, it is from the feeling that you are unvalued, and also feel like a slave or an indentured worker. This is from the point of view of a retail worker of decades. Low pay, and not valued results in this.
In NZ there is one dialect region. In Anglophone North America there are eighteen. In the British Isles there are about forty. Traditionally, all elements of NZ speech could be found in the dialect regions of the British Isles but latterly, some, particularly in the broad version, in North American dialect regions.All dialect regions in English have three broad registers: formal, general and broad. Usually all formal speakers regardless of dialect region,, are understood globally. Traditionally, they were better educated, professionals or academics. People who spoke the general version of the dialect, may not have been understood quite as readily, but would have been understood easily across the city, county, province or state and, in the NZ case countrywide, but not as readily globally. People who spoke the broad version, would have been understood easily, locally, but not necessarily more widely. In all dialect regions, about the same proportion would have spoken each of the three registers e.g. perhaps 10% would have spoken the formal register in all dialect regions. Maybe 30% would have spoken the general register and about 60% would have spoken the broad register. The register would have also been a social class/status marker as well. A great deal of this has broken down in all dialect regions of English now. On tv and radio you mostly hear the formal and general registers now when once you mostly heard the formal. In a radio/tv interview, the interviewer may have a formal/general register but be interviewing a person with a broad register (the poor-low status tend to suffer more). We were astonished after nine/eleven to hear the speech of New York firefighters. Much of it we couldn’t understand. I remember listening to some London bricklayers once. They too had about the same level of incomprehensibility for me as the NY firefighters. Both groups spoke the broad version of their dialects. Once again, your generalisations tend to be rather poor - as I have pointed out to you in the past. I am sure you will be pleased to receive this feedback being so good at receiving feedback etc. hmmm.
A very different accent in the far south esp. Gore.
Yes, I have thought it sufficiently different to be called a different dialect but outsiders listening to it say that while the “r’s” are different, the rest is not sufficiently different to warrant being called a different dialect. I particularly like the southern accent though and think it softer than those in different parts of NZ.
My experience with restaurant customer service (at least here in Wellington) is that it has actually improved recently. Perhaps with the hospitality downturn from Covid, the businesses are trying harder to regain custom.
Yeah, it's a really interesting subject this one. One of my qualifications is in Corporate Communications and Public Relations Management, and there was a module which went over the different styles here and around the world.
On the feedback/constructive criticism: more direct styles of engaging on a person-to-person basis - like Kiwis often encounter overseas - can at times come across as very "combative" to many of us, when it is actually constructive in fact. In the same vein, when Kiwis are overseas (and I've worked in offices in the UK and elsewhere), they find many of us can sometimes approach matters too vaguely. So, we'll tend to say things like "If I could make a suggestion...", or "That's okay" (which might be accompanied by a non-verbal cue, look at the facial expression might give a hint!) which can actually mean "I really want to point out something that is bugging me A HELL OF A LOT about what you've done there!".
I've found in some places overseas that people are just straight up with "Actually, this bit? It needs a rewrite. This bit here is good, but on this section - try this instead?...".
Which doesn't bother me, I actually like it because we avoid all the fluff and can get on with the actual work of moving whatever it is forward (WHICH. IS. GREAT. AND. THE. POINT!) but I know it bugs many people I've worked with. And yeah, there's definitely good ways to handle it, and some pretty questionable ones which veer more into personal criticism than anything else.
Of course, there's people in between any of these extremes so to speak, but it's certainly a subject worth exploring more on your channel!
Alan - thanks for taking the time to share your thoughts and experiences. I do want to dive deeper into this...
Hi I’ve been in customer service for many years and the main difference between the US and NZ is here you don’t get ‘good’ training unless you’re starting work in a large company (with a training program) most of our companies are small where you are trained on the job, not before you start, so if your lucky you’ll get a week in Auckland or head office training but not normally.
Americans speak clearly and slower than New Zealanders.
I am amazed at the super excellent service I get when shopping online in the USA.
love your channel, keep it up!
Hamilton, NZ
Thanks for loving the channel and sharing your experience!
Agree with all the points you have mentioned. It is way easier to see the differences when you are coming from a different culture. It applies to me as well.
i agree. i think everything you've just mentioned is due to the culture of NZ. over enthusiasm gets you the side eye; so you have to stay neutral - even in customer service, being too enthusiastic makes people suspicious of you.
Yes exactly!
Hi from Argentina. I think you're right about customer services (generally of course). Most of the times i think about their communication skills (manners, sympathy, i mean customer-focused conserns). I struggle quite a lot since english is not my native language 😅
In Auckland service at restaurants and cafes is really friendly, in a casual way, which I personally prefer to being 'served'
In south America we are get used to American English accent because the movies. I've been living in NZ for 5 years and I do really love kiwi accent. so unique and cool sounds
On writing in schools: abstract thinking kicks in at about the age of twelve. Prior to this children do not use the perfect tenses properly nor do they use the passive voice well. They need a lot of practice to use these well, particularly with all the irregular verbs in English which have different past tenses and past participles. People with less education tend to get these wrong although in the past I would have said that NZers were better than Americans. I am less sure about this in speech now. American writers get these wrong also but I have not noticed many NZ writers getting them wrong. If I am uncertain whether it is a dialect shift or incorrectness in US writing, I check with Ivy League writers or Webster’s dictionary and have discovered that US writers have far more of these kinds of grammatical errors including confusing some verbs like to lie/ to lay. To get these wrong sounds really illiterate to educated NZers. The problem for US writers is the focus on business writing in the schools at more senior levels. Business writing tends to not use the perfect tenses nor the passive voice. Hence the greater confusion between past tenses and past participles etc. in American writing. I also doubt that you know much about NZ dialect grammatical differences which you may be labelling errors. Dr Johnson, when he standardised British English, tended to use the most widely used forms. Noah Webster, on the other hand, when he standardised American English tried to make irregularities regular. Also the past participle form of many verbs is different from the past tense. Americans tend to use the past tenses as the participle form and ignore the different participle form which sounds very illiterate to many British speakers. However British speakers usually understand about different dialects while sometimes Americans just launch into criticism without knowing what they are talking about. Hmmm.
Thank you so much. The more I read of late, the more I find myself second guessing myself and referencing a dictionary. If you actually watch any of the major American news networks, they will regularly have reporters adding a “sm” to any given word to try to make it relevant. A very basic but common personal pet hate of mine of late is “drug” which seems to be an Americanism for dragged. I realise it inconsequential in the big picture of things, but if we continue to let this become the norm, how on earth is there meant to be a basic fail or pass rate for English. Or am I just out of touch?
@@taniac1860 I am sorry to tell you Tania but I suspect you know as well as I do that American usage is probably going to take over and the example you give is one that I particularly dislike as well. Cheers Moira
@@taniac1860 Yes you are out of touch Tania. Kiwi's abort the Queens English as bad or worse than the Americans.
Moria - this is a very interesting insight. Thanks for taking the time to share it. I had that thought about our writing like that and you are probably correct. I am not too into grammar and spelling but some of the misspellings I have seen in NZ are shocking and not a matter of writing in the correct "tense."
@@Kiwiamericans Check the spelling of my name. Hmmm.
Great video! Totally agree with what you’ve said. Especially about customer service in New Zealand. It is bad. I’m from New Zealand.
I'd say the idea of what "good" customer service is differs between countries. We sometimes laugh about the time I was at a US store with scented candles and bath products and was being asked what kind of scents I liked and when I eventually took my purchases up to the counter they were not the kind of scents I had mentioned and the worker asked me how was she supposed to be able to help me when I lied about what I was interested in lol. Sometimes you just want to have a look but still know where they are if you have any questions. Good customer service is probably teaching your staff when to go near a customer based on their no-verbal cues and when to just acknowledge them and leave them alone.
New Zealanders would not know "good" service if it bit them in the bum!
New Zealand service is shocking by any criteria - nothing that tipping would not fix.
interesting....
I generally agree with your comments but this time not so much. In reference to spelling. Are you referring to the way Americans spell words e.g. Colour or centre? Two pretty common words that seem to get mixed up in the migration across the seas. I think poor spelling is a worldwide phenomenon especially with the advent of technology and some millennials are not particularly interested in correcting their grammar. Customer service is another thing, having been to the States and witnessed it first hand. I'd say that the only reason it's more in your face is because of the very poor wages that are paid. One of the general comments about service in America is the constant tipping it's outrageous and the intrusive nature of the waiting staff coming to the table inquiring if everything is to your liking in the hopes that they'll be left with a great tip.. I for one am glad that this culture isn't as entrenched here. I think in general Americans do not understand other English speaking nations because they're not used to hearing accents other than an American one. We don't have the same problem with American accents because of being saturated with American programmes and shows from an early age. There are a lot of things I like about America, the landscape is spectacular, Californian wine is sublime and the people I have met are lovely and welcoming. Films and music are another. Cheers, AW
Well said!! 👏
Ambrose- very interesting perspective! Thanks for sharing...
As a cadet journalist, I have to agree with the speech patterns or pronunciation difficulty. I lost count of how many times I've had to transcribe an interview and ask my fellow cadets "what the heck did they just say?".
That is so interesting - so glad I am not the only one :)
Great observations! Outside of the only 2 major cities in Australia (Melbourne and Sydney), your assessments are also accurate about Australian culture. One thing I'd add (in aid of your understanding of primary cultural disparities): in Oz and NZ cultures, (relative to US cultures). god and money isn't in everything.
Good point - thanks for the feedback.
Very true about the way we speak. I think we speak fast and are lazy speakers (not intentionally) What do I mean? I think we try to use as few syllables as possible. For e.g. we say "battry" rather than "batt-ery" I am experimenting by recording myself reading, then listening to the playback. The first time I did it I was like "what did you just say?" It was an eye opener, I tell you! I have noticed these things: a) speaking too fast b) not allowing for natural pauses c) I sound boring at times (monotone.) Now I'm going to go back and redo the recordings again and try to improve upon what I noticed. I have been tonthe states and the overall response to me speaking was "pardon me?", "can you repeat that?","can you say that slowly" Thanks for the video, it was very informative.
Thing to remember is we have 3 vowels in New Zild English and pronounce them all the say way.
I'm a Kiwi. I went to Japan and had to change the way I spoke because people couldn't understand me and I hate our accent and now when I am in NZ I can't loose it😢
Insightful. And btw you're gorgeous 😊
I'm from Philippines, I've been in NZ for 5 years now. I will agree with that some don't pronounce the words properly, and they talk fast. The harder or struggle for me being not a native english. I was thought that all Native English speakers could understand each other very well regardless of nationalities, I was wrong. There are times I feel bad in myself as if I talked to them and they don't understand me and so do I with them. However, your topic makes me get interest to know or learn more about communications.
Yes true..no need to feel bad about not understanding someone as even native English speakers will struggle w accents!
@@Kiwiamericans thank you
We Aussies put an R between a word that ends in an A and the next word that starts with an A like say, Pamela Anderson. We say Pamela Randerson or Pamelar Anderson. That said, Americans leave the H off herbs to make it erbs. Does KFC have 11 secret herbs & spices or 11 secret erbs & spices?
Your are a native English speaker and even you have problems understanding New Zealanders …. Imagine me living in NZ , English is not even my first language 🤭🤭 …… btw , I am fluent in English and I find that I understand North Americans best .
That's a good point
Majority of the customer service is good when you go to smaller places, bigger places need more staff on during busy periods to make sure they service people properly.... When I was in the USA I absolutely hated the customer service there, it was really fake, the service I did get was horrible and then expecting a tip on top of that. It is all about where you go and also the staff you employ, if ppl cared enough about the impact they had on those around them then you would see better care. Problem in NZ is for people it is just a pay check they don't take pride in their work, they also get treated like crap. I myself worked in customer service for over 10 years and if I was going to do a job I was going to do it well
Never forget the Kiwi Accent was carefully managed to ensure we were never mistaken for Australians!
Good video
Glad you enjoyed
Hi Tara, yes you’re right in some respect’s about customer service. It can sometimes be hit and miss, but I guess as a kiwi and knowing that staff are actually paid a reasonable wage, without tips, I will actually make a complaint if I feel the service or food is subpar, as opposed to not leaving a tip. In general, we tend to frequent restaurants etc that give us good service, but have a second chance rule, whereby if they fail a second time we never go back. On the other hand, I do wonder if you have been handicapped because of you accent, and haven’t always been given the best service because they thought you were only passing through, which is unfortunate, not that, that is an excuse for bad service. Although tipping is not expected in NZ, we will tip if we’ve had an excellent service. The other rule I have great faith in, is to remind staff and management is that the best (and worst) advertising is by word of mouth, you’ll be surprised how quickly service can change if you bring it to their attention. Hope you’re having a lovely Easter ❤
Tania - I had a great Easter...hope you did too. This is good feedback and I have wondered that too about my accent.
You live in wellington. I don't anymo but that's where I'm from and I've worked bulk hospo jobs plus a little retail. The wellington bar staff are mean. Mabey it's changed but that's what I remember
Restaurants are hit and miss. I've had very good Training from the Matrde at a place called crazy horse (not there anymo) so my customer service is good but unfortunately a lot of places don't really train there staff as they have such high staff turn over they just can't b FFFd. But I would say that if you go to a place and the service is really bad like the staff are being mean on purpose there's probably some cloak and dagger shtt going on in the background. Like the chefs bullying front of house or the boss is a twat, ya know some shtt like that. That was my experience working in Wellington. Yea bar owners all sharky up there and some of the bouncers could be quite violent. Anyway have a good1 mabey things are getting better. See that's our thing with criticism even if you do give us negitive feed back you still have to leave it on a good note. Actually most of the worst bosses and chefs I worked 4 were internationals
I see you got a few of your viewers rarked up, new zealanders don't like it when you complain. I mean I make videos about everything that's wrong woth this place, 1 time I made a video called greymouth this town is wack
I had 2 take it down the locals wernt happy. Of course I was just razzing the place. I actually love greymouth and the ppl there. But anyway if you think about it, what would happn if a kiwi moved to America and started saying it wasn't the no1 country in the world. Probably get there rocks I'd imagine. Well anyways all the best. Chef
I have no regrets being a Citizen of New Zealand.
I am still single, i regret not learning to surf like Elvis on the Movie Blue Hawahii,
dont clip that topic,
Yeah those kiwi vowel sounds are difference. Heard an eminent Oxford professor who spoke with a very bbc accent but I noticed some of her vowels were kiwi. I googled her & sure enough she was from Auckland. I've lived overseas for yrs & I've still got those vowels sounds but it
shouldn't be a hindrance in understanding what's said. I think Americans are so insular & live in blissful ignorance to the rest of the world, where as NZ are very worldly. Americans traveling internationally for the first time might find it a bit of a challenge to learn the rest of the English speaking world don't speak with a standard American accent.
I think New Zealanders are so insular & live in blissful ignorance to the rest of the world, where as US are very worldly. Ther fixed it for you NPS.
On service in restaurants: I know you will be grateful for the feedback. I noticed a lack of clarity when you were talking about restaurants that it was difficult to always know the subject of every sentence. There was an overuse of pronouns making it unclear which subject you were referring to.
I’m from NZ I don’t like eye contact it’s awkward 😅😅😅
15: 40 Yes please
You're right, customer service in New Zealand could certainly be better ....but the service in Europe is often not great either. Americans are used to a very high standard of customer service.
Thanks Mondo
American customer service is the best in the world. This Kiwi lived in the States for 41-years and travelled the world.
Kiwi service sucks
American staff are begging for tips, don't leave one then you will find out how nice they really are
@@chrisharris1522 Rubbish. No American waitress begs for tips.
I have NEVER heard an American waitress say - "Oh, would you please give me a tip?"
They know that they get tips for doing a great job.
And if they get no tips - they need to think about how to do their job better.
Thats what makes American service so much better Chris.
And why NZ service sucks.
BTW, "don't leave one then you will find out how nice they really are" - how are you going to find that out?
@@DennisMerwood-xk8wp I have never heard a dog say please give me a treat either yet plenty have begged for one, perhaps you were educated by the American system and struggle to understand the definition of words, yes I know they can be tough.
@@chrisharris1522 I went to Horowhenua College Chris, and received my degree from Victoria University in Wellington. In my 41-years living in Seattle, and working all over America, I never thought I was being begged for tips. What first-hand experience in America do you have with tipping?
No no one can understand our kiwi accent not even us that's why we have all learned sign language and use our cellphones constantly with each other even in the same room or even bed and doing all activities and even interpreters struggle with this ..but we are all being actively encouraged to learn the native language of this country..maybe that will solve the problem..
Yeah, nah, you're right. (That's it in a nutshell.) I frequently bemoan service at many levels. Firstly, we are are not a service oriented culture. We are independent ,service is not something we aspire to. Service and Communication are inextricably linked. The communication skills are 'not good'. Some of this is tied to the environment, where we come from, how it is instilled in us, and some of it comes from the peculiar lack of curiosity, (I'm talking about a basic skill level here).
I get the impression that a lot of working people would rather be doing something else with their time. This isn't necessarily a bad thing. What is scary is what that alternative thing might be.
But can I just mention that I used to think Americans were quite eloquent and informed. Political events over the last seven years have shocked me. The level of ignorance is astounding. I guess it depends on where you live. My final thought is Kiwis have a reasonably basic nature, but when the chips are down there is no one I would rather have on my side. That's not sentimental.
Everything is correct may I ask you the age group eg 18 to25 27 +
Age group of what?
As someone who has been in customer service in New Zealand I feel like management don't value staff who give good customer service. I feel like staff are considered disposable and replaceable without thought as to what they contribute.
*New Zealander*
when i was at school. we used british spelling.. eg;colour, not color. (like american spell checkers) today i will flip and switch, lol
In before all my fellow Kiwis flood the comments with perfect demonstrations of Number Four. 😅
You need to pronounce your 'Ts'. International is not innernational
What you need is a kiwi to do some talking in one of your videos, you say a sentence and they say they same sentence. It will be interesting.
Yeah I have tried - many are too scared...
customer services is just as bad in Germany😅
I will need to be careful with my Tinder prospects.
Good video, but I don’t think there’s an adult on earth who can understand regular speech who doesn’t know what non- verbal communication is and who would need a definition here
Yeah you would think - as a professor for 20 years...you learn very quickly that you need to talk to people like 5 year olds. They don't know and common sense does not exist
@@Kiwiamericans good point, UA-cam does show lots of people don’t know stuff..
A lot of Kiwis have shockingly bad enunciation, and for some reason they always work as the drive thru operator at KFC 🙂. So this one time I pulled up to the speaker and the person said "Hehmep", I said "I beg you pardon?" , "Hehmyup". ?! Ummm... , oh!, It dawned on me. She was saying "How May I Help", somehow smushed four distinct syllables into one. I'm 56 and remember when NZ newsreaders sounded like they worked for the BBC. The TV/radio company back then was the called NZBC and obviously modelled very much on the BBC. I've had Younger Kiwis ask me If I'm English so I'm a product of my times I guess. I'm all for people claiming their native accents as apposed to mimicking 'prestige' foreign accents (eg. MId-Atlantic for USers) but make a little effort to speak clearly please.
Yes exactly - well said!
If they can understand you but you can’t understand them…. The problem is with you not them
You missed the t in saying restaurant .....sounded like ressorront. I noticed you are being a ' negative Nellie' in many of your chats these days
Slightest bit of criticism of Godzone makes you a 'negative Nellie' - you Kiwi's are something else!
ha ha true - I am being very kind in my delivery...I think anyway
LOL - how well do Kiwi's take constructive criticism...? 🤣
"Not well..."
How about - not at all - if they can possibly avoid it.
Talk about the three monkeys !!!
See nothing, hear nothing, say nothing.
Perhaps you should focus on helping your last two presidents string a sentence together.
*Gee whizz..... your own pronunciation is not so good as you also missed out letters in words too (play this video back to hear yourself). This video was more negative towards us kiwi than positive. Please stop being a Debbie-downer on us and maybe take a quick trip back to the USA and see how really bad it is back there. We as kiwi are really laid back... sure some could speak slower at the call centres, but just ask them politely to repeat it all again and slower especially if you have a hearing issue. For the few folks you have meet, you have plonked us all together.... which is not great to generalise us kiwi.... as you can see by the kiwi replying, we do bite back. Hope you are having a great Easter holiday break in NZ.*
omg @andreacrashe9894 harden up. You're the exact type of person she's talking about. Can't take feedback, cry over every little thing someone says about our country. Get a grip lady and take ownership of why New Zealand's going down sh.. creek!!!
😂 “Plonked”?… You just proved her right because she was talking about over sensitive idiots like yourself who can’t handle the truth!
New Zealander's are casual...I like that.
As an American you are in a privileged position because Kiwi's look up to Americans.
If you were British you'd be more likely to be looked down-on (colonial hang-over).
REALLY? Kiwi's look up to American's?! Ummm ... I've never come across that attitude in my 64 years. Why would we???
@@InfiniteSoul91 So...they look what in your opinion?
If you look at the historical context of interactions between NZ & Yanks it is definitely as I suggest.
Americans good...British Ho-Hum.
I can trump your age incidentally :)
I’m a kiwi and don’t look up to Americans. Never have, never will.
@@natashamcgregor3856
Ok. lets ask KiwiAmericans how her kids were treated in NZ then.
@@natashamcgregor3856 I second that!!!!!!
The Professor gives an F for Speech and must do better.
Customer service can always be improved but the American system is not the solution. The fake, over attentive staff member working for a tip, is by far worse than any poorly trained wait staff. I've found dining out in the US is now on a par with NZ cost wise, but me the customer is expected to subsidise the owner's wage costs through tipping.
Pronunciation is often poor all over the English speaking world. You mention how Kiwis talk fast but I think you do not appreciate how very fast you speak. Similarly your diction is often slurred. You regularly say gonna instead of going to and in this video clip, listen back to when you say the word thirty. You say thurdy.
I think your issue is more that you are running out of ideas for videos.
Kathy - thanks for your thoughts. I am definately not perfect either and will never claim to be. I am talking in more extremes than nit picking a video. I keep thinking I will run out of ideas but still going strong...may not have communicated this the best way in the video.
I think you are over living in NZ. Your video's recently are more on the negative side. I'd suggest you listen to your own pronunciation of words too as you leave out letter sounds. Maybe time to head "home" for an immersion experience to help you decide which country is for You.
@InfiniteSoul91 I think you're too sensitive. She was correct about us New Zealanders, we don't take criticism well.
You just proved her point, you guys are so negatively impacted by any criticism ..so insecure.
@@AlexOhioo The slightest criticism of Godzone gets you in deep doo doo with Kiwi's Alex and Eseta.
You are right, they are insecure.
They are not smart enough to know that if they went and lived in the US, they too would struggle with pronunciation of words.
I am just more confident that my audience has been a part of my community long enough that I can share some of the criticisms with them...
You really took offence to this video 😂
Sup bro
Whaaaaat
You talk like forest gump😂
Really spelling I have just one thing to say this...color....is not how you spell colour.