Westinghouse WGen9500c Woes
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- Опубліковано 6 вер 2024
- For a product that gets such good reviews, the customer service side is dismal and should be ashamed of themselves. In short, I don’t recommend this product. Find a company that will answer the phone right away and send help.
![Testing Out WGEN12000DF GENERATOR! [AMWF Couple]](http://i.ytimg.com/vi/UqCl7YE09As/mqdefault.jpg)
He's right, customer support SUCKS!!!!! New unit, started twice. Apparently the power switch is dead, fully charged battery, fuses good, switch on, nothing. Glad I found this out before I actually needed it.
Pull start🤔🤔
I have the exact same problem. It starts up twice and the 3rd time it doesn't respond.
I ordered a waterproof replacement switch, installed it and it has been fine since.
@@joey8567 What good does pulling on it do if the switch for the power is permanently off so it won't start?? 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
@@JetFire9 absolutely!!🤣
I have the same one, I have not had this issue but right out of the box mine would not start on its own with the key fob. I had to stand next to it and hold the choke and it would start like that. Then my house just got hit by lightning last night and took the power out. I had to go hook it up and it wouldn’t start. I had to use starting fluid to start it and then it ran fine. So if you’re not mechanical DO NOT BUY THIS ONE. nothing but issues with mine. I guess the start switch often fails too. Never again Westinghouse for me.
So sorry you’ve had these difficulties. I ordered this unit because the electrician who worked on my home had one in the back of his pickup and said he’d recommend it. Mine arrived damaged and Westinghouse wouldn’t ship a replacement until mine was on the way back, which was a major chore and left me vulnerable to another power outage. they failed to consider the dire need we have in Texas due to our fragile power grid. Also, no on around me tends their trees and they will drop branches on power lines on windy days. Good luck and stay safe.
@@MichelangeloFlores If you have such dire life and death needs, you should buy 2 generators, perhaps 2 different brands. It doubles your cost to deal with the failings of society, but if you want to keep your mom alive, you have to play the cards you are dealt and quit just complaining about it. I mean complain, but also buy a second generator. Also, vote differently so we can get rid of the woke nonsense causing these issues.
July - early Aug 2024 looked for a tri fuel and decided on this model. When I tried to buy it, multiple sources had on their web pages that it was back ordered and then some noted this it would not be carried anymore. I thought that the lack of supplies was because this was a very good unit and because of a recent hurricane passing though the area. So I decided to buy the WGen 10500TFc and also through Lowes. After viewing this video, I am a bit worried.
Glad to hear this im considering ordering 3.!! Glad to hear.!!!!!
They're great. Caterpillar is my number one. But home, I use these. Just no duel fuel. Propane has lower output
Sorry to hear about your issues with Westinghouse and Lowes. I just ordered one from Home Depot, then canceled it due to no customer support. Just terrible.
It's likely a screw that needs to be backed up or screwed in more. This is what controls the idle speed and it's visible ontop of the motor.
The carberator screw..? Turn it to the right more ? Help..woman who cant figure this out...surging engine and I turned idle down a bit but the whole engine rocks
I purchased a WGen5300 ~45 days ago. It was ~2 wks before I could fire it up. The CO sensor kept shutting it down eventhough it was outdoors & nothing near it in a 10ft radius. I waited a day to see if maybe it just needed a little "break-in" time. The same thing happened...3 mins to shutdown. Wasting time w/Tech Support scares me. I want to find out how to defeat the CO sensor ... I just want a generator to work & don't need a stupid CO sensor. We've somehow survived without them for 100yrs. Any ideas?
Did you figure out how to bypass the CO sensor? Seen many videos f how to do it but none are on a framed Westinghouse generator.
Will sir you had go through this put I had my Westinghouse generator 2 years with no problem you just had a defective product from the manufacturer I sold it and waiting for a newer one
I had a unit that was sputtering and looked like it was starving of fuel. Made ticket with Westinghouse and they still havent gotten back with me.
You got a bad one. I have zero complaints with mine.
@@michaelboykin9881 I have no doubt that there are two or three other very happy customers out there. I am not among them.
I bought one of these as well as a Generac 8000 a month apart. The Generac just keeps on running without a flaw and the Westinghouse keeps having break down problems I have to solve beginning with the fuel line rotting through while in storage.
What I hate about the Wgen9500 is constantly having to replace the carb gasket [fuel leak]. Maybe all generators have this issue, IDK, but it sucks.
Absolutely right! I called Customer Support about my WGEN 12000 not starting (just clicks.) The support rep was so uninterested and did not talk much. I was doing all the talking. They finally stated that I should take it to a service center, DUHHH!! Maybe I should take it to the trash recycle center, because it is a pile of trash for $2500. The unit has 50 hours on it and it is like new. Westinghouse products have been made in China for years,. so I am not surprised of the poor quality of WH products. I will NEVER EVER buy another WH products!!!!
I’m sorry you have an even more frustrating story than mine. This unit was recommended to me by one of the electricians who restored power to the house after a storm brought down a tree limb that ripped the power line down. He didn’t mention any troubles so I trusted his advice. If he did have trouble, he probably had the skill to repair the unit himself. That’s not me, though. I need things to work right out of the box and deliver for a reasonable time span. Westinghouse let a lot of us down with their lack of service after the sale.
My WGen 9500DF was made in Vietnam. About two years old now. No problems yet. Although I do need to give it a squirt of starting fluid.
Man, I was thinking about buying one, but now after watching this and reading all the comments Westinghouse, I don’t think I’m gonna buy your generator
I have one, (WGen9500C), that one of the 20 amp GFCI outlets that don't work.
has any one been able to get any customer service help from westinghouse ? its been a month . I'm need this my husband
has Alzheimer's and i need it just for a back up for his breathing treatment.
Mine to had a non working GFCI. Had to push the reset button ......
Did you put mid-grade gas in I've had mine for a couple of year. Has less than 100 miles on. Now it won't start.
Good question. I wonder if we should be adding octane boost? I know they need fuel stabilizer as a precaution for storage. Check your fuel line, air filter, spark…
@@MichelangeloFlores Use ethanol-free gasoline.
@@MichelangeloFloresCan you pull Start this Westinghouse generator..❓❓
change the spark plug. its a torch. garbage!
I have the same negative experiences with our new 4500Df. Their customer service is should be renamed Customer Dis-service
Customer support still sucks. Bought new Wgen10500FTC and would not start. Filled out service request online and called 6 times. Did get one person to help troubleshoot but still would not start. Every time I called they said someone would call me back but still crickets.
Yeah I have the same situation, I have been dealing with them for 2 months now. I regret buying this now.
@@brantleyrobbins7188 Same here... I completed a review at the store I purchased from and Zach from Westinghouse got back to me and told me this would be escalated...
@@gbwnab1 The last thing they told me was I would have to take it to a repair shop as its out of warranty. So I would have to some how load this gigantic paper weight and carry it over there. I am beyond aggravated with this piece of junk.
Same thing happened to me brand new generator won’t start awful in the summer heat
Lil longwinded but thnx
My brand new same as your generator surges and runs rough.
Thanks for sharing.
Going to lowes was your first mistake. It's their 3rd party handlers .
Thanks for bringing this to our attention Michelangelo. We will be in touch soon.
Looking forward to it. Of course, I get a different story every time I speak to someone connected to this matter, so I am not inclined to believe anything until I have a fully operational unit in my possession.
@@MichelangeloFlores Did they resolve your issue?
@@tom95521 a return/refund was processed. I was disenchanted with their lack of urgency in dealing with the matter, so I ordered a different unit from Amazon, and it’s working fine, so far. There was a lot of confusion with the return, which would’ve taken a couple weeks to process and get a replacement issued, so someone from Lowe’s tried to help out by sending out a truck to collect it, which was against store policy, but it did help to move things along. I tried to communicate to the Westinghouse folks that this is a part of my emergency preparedness kit, and I have an elderly mother to keep alive with it, but that didn’t help expedite matters. I’ll make another video about that - it’s just been too hot to work on personal videos when I get home from making videos for my employer. Thanks for asking.
@@MichelangeloFlores I'm thinking about buying a Champion 8750 Inverter model. Thanks.
@@tom95521 that brand gets pretty high marks - below the Westinghouse unit, but you’ve got to factor in the customer service side. I recommend trying to reach their customer service department before buying, just to see whether they have an answering service, as is the case with Westinghouse. You will have to wait at least 48hrs for Westinghouse to return your call. That’s just not acceptable for me. I bought an Ai Power unit and a four year extended warranty through Amazon for less than the cost of the Westinghouse unit. It lacks some bells and whistles, but it arrived free of damage and Amazon sent frequent updates on where the truck was. Lowe’s could not reliably predict when I’d take delivery of the Westinghouse unit that was shipped from Reno, and not from a local warehouse. Lots of luck to you.
This Westinghouse generator during Winter 🥶❄️ of 1-3-24 i tried to Test Run but it didn't Start...... for 3-try...👎👎
Sorry to hear that. The electrician that installed the transfer switch on the house had one of the generators in his truck, which is why I decided to try it out. Be sure to maintain while in storage. I just fired up the replacement unit. It’s not a Westinghouse.
Pur hased a 3600. Weastinghouse electric start dual fuel gen in july 2023 after 6 months won't start. Been told customer s uppo would be in contact tried 3 x srill no response.
Champion is good
My friend, I'm trying to make it through your video, but your ineptitude is killing me. You accepted a shipment of a generator that was damaged in shipping. You didn't inspect the unit for damages before signing off on the delivery. Warranty does not cover damaged units, and you are now blaming everyone else but yourself. Your next course of action is to call a small engine mechanic and have them come set up your carburetor and throttle linkage. You will have to pay now because you slacked off at time of delivery. I hope you change the oil every 50 hours of run time after this and use a good quality oil and not blame others for not telling you about maintenance.
Inept? You have a lot of nerve calling me inept, when you are speaking from a position of complete and total ignorance. Listen, my microcephalic friend, the damage was hidden from view and the delivery was made in my absence, so please go and diddle yourself to someone else’s video. I did not have to pay for any repairs, as a kindly warehouse worker sent a truck to collect it and I was issued a full refund. Now, please take a flying leap, King of the Inept. 😂
So you got a bad one. Well , find a reliable place to work on equipment before purchasing.
Is that what you do? I did one better: I found one that wasn’t delivered damaged/defective, and it wasn’t Westinghouse.
@@MichelangeloFlores I'm an old man, still go and pick up before accepting and cutting a check. Caterpillar is probably my least worked on.
But luckily before I tried Westinghouse, I looked up nearest warranty repair shop first. They'll deal with the company.
@@joey8567I was under a time crunch and needed one to cope with a looming power outage risk. Had to order it delivered from Lowe’s and it came from a warehouse located across the country, not the local store. Anyhow, Amazon had another brand and sold me an extended warranty, making it an attractive deal.
@@MichelangeloFlores shame we have to have dang extra warranties for everything we buy. I'm scared to buy a refrigerator. 😶
Those generators run at 3600 rpm or 60 hz it would help if you show where the damage is we can help you if we see it. I used to work at Lowe’s if you bring it to the store and make a stink they will make it right.
🥱🥱🥱😳