You Won't Believe Why His PC Wasn't Working...
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- Опубліковано 1 чер 2024
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00:00 Intro
00:39 Sick Advertisement
01:46 What Seems To Be The Issue?
04:33 Basic Troubleshooting
11:08 Suspicious RGB Drivers
13:50 Power Cycling, Inducing A Crash
16:25 First Stress Test
19:48 The First Sign Of Trouble
22:00 External Drive Tests
25:25 Legacy Boot
26:52 One Last Test - PC Fixed!
28:17 Bed Sheets Bruh
MUSIC CREDITS
Epidemic Sound - www.epidemicsound.com - Наука та технологія
Behold the gnarly righteousness of 2 bros fixing a computer. I wasn't planning to make this into a video initially, but decided last minute to turn on the cams and let it ride. Enjoy.
Haven’t watch but this will be interesting
I enjoy these videos. Primarily because its a position I've been in many times. Its entertaining to watch, meanwhile I'm sitting here like: "Do this, Check that!" etc...
Yea we enjoy your videos, make more well watch them
This was a good idea. Keep it up Kyle! Edit: I clicked the bell 2 years ago, still the only channel I have ever clicked the bell on.
Put the stock cooler back on it and see if it spins. up and runs better or not with just two intakes on the front of it.
This is already super relatable, bunch of issues but as soon as you go to replicate, everything works totally fine. Makes it much harder to troubleshoot the issue
Exactly the same when you take the car into the garage and try and show it to the mechanic
this is like the story of 99% of RMAs lol. It's broke when you use it but the minute the manufacturer gets it it works fine so they send it back, and for you it's still broke.
Yep same thing in manufacturing. Machine will be running wrong intermittently but when you get others involved to troubleshoot it works great!
Yep, things either work or not. I built my first PC this year - Had problems with dram led on a 7800X3D asus tuf board. Had a friend over who is much better at this than me, and he reseated the ram (Had done that and other things) and then it worked. I think maybe it was bad how I updated bios first time without CPU in system - Rather update bios through the bios normally. Anyway no problems since.
This is why I love Kyle! Always helping out his friends! I also like this podcast/help desk format style too Kyle!
it's almost like he makes money out of it...
I THOROUGHLY enjoyed this video. This is actually a great idea for your podcast. Fix people's PCs for them while you do your podcast with them. I love it.
Enjoyed watching this Kyle!. I hope you'll be back at least once a week with tech vids. This space needs you! More Power!💪
It's possible that you have a bad/corrupted sector where the system file was. You may have formatted the drive (and moved that system file somewhere else), but the bad sector still remains. You need to scan the drive and map any bad sectors. You can also use some tools to try to regenerate that bad sector/s and see, if you can salvage it.
The drives don't regenerate bad blocks, they mark them as bad and use the spare blocks assigned for that purpose at the factory. Checking SMART data should be your next step.
@@samiraperi467 You need specialized software for this. I guess you've never heard about it. If the damage to the disk is not physical, you are able to regenerate sectors to make them work again. That includes bad and slow sectors.
System files are on the boot drive, not on the external one. OS should need no files from it during boot. And especially since he didn't even see the post screen when he tried to boot with external drive attached. You do not access any system files during post(power on self test). First the motherboard does all the self tests and then it tries to boot from a storage device, if you can't even post, it's no fault of bad sectors.
@@raifthemad I'm talking about things like partition table for the external drive. If the info is stored in a bad sector, you will have a corrupted partition table. He didn't find out why there was corruption in the external drive, just reformatted. Not very wise. He should have scanned the disk for bad sectors just to eliminate any future problems.
@@omegamark4155 Oh yeah, sry forgot about that he just reformatted and left it at that. Definitely should have done more thorough diagnostics on a drive acting so anomalously. I watched the video in a previous day and was reading comments the day after.
Thought you were saying that he couldn't boot up because he couldn't access system files on his external drive. Guess neither of us have English as our native language, since your post wasn't worded the clearest of ways either.
Not finished watching yet, but I was not expecting a long form video from you. This is a good one! Let those cameras roll more often!
Great video Kyle! Fun to see you helping out a friend as a fellow tech supportee! (once a tech supporter for friends and family, always a tech supporter for friends and family😂).
Patriot Viper RGB is notorious for causing BSOD and instabiltiy.
They should give us the option to select which parts we have, so that it only installs drivers for the components we use.
I knew it. I've encountered this so many times with external storage drives, starting with Windows 10.
Another indicator that there's a usb issue going on is if the computer gets stuck at the rebooting screen for a long time.
called it the moment he said he had a backup drive. Experience man. Btw, nothing to do with brand. Mine is a Samsung
The Windows 10 product key can be used for a "fresh install" of Windows 11, so no need to pay extra for a Win 11 product key. A motherboard bios update would have probably been worthwhile doing. Also: instead of re-formatting the external drive, running CHKDSK /F could have/may have cured the boot error.
no it can't. Microsoft killed that about a month ago.
@@grumpywolfgamingit still works. what Microsoft killed was the use of Windows 7 and 8 keys to activate Windows 10 and 11.
@@its8th_ I've read the only way that still works if it was a pc that already had the free upgrade to win 11 from win 10 option on OEMs, not new built PCs.
@@grumpywolfgaming you’ve probably gotten it from sources that doesn’t have an experience with the change yet. I just built a PC 2 days ago and used a windows 10 key to activate windows 11. Only Windows 7 and 8 keys upgrade were discontinued. You can also check other news sites about this, only 7/8 keys no longer work.
Dude I'm so glad you are making content again! I don't know how you do it, but your videos are just naturally funny as well as informative
This is great! We need more videos doing live troubleshooting!
Please keep the videos coming Kyle! I always enjoy your videos.
Really solid video. Enjoyed the format.
If windows is installed under legacy bios instead of UEFI, sometimes you can't disable legacy mode and still get windows to boot without reinstalling under UEFI mode. Also, depending on the bios, it may hide other boot options in the boot order list that aren't connected. So it may have been defaulting to the external drive when connected.
This actually make sense to me. I have 2 HDD in my old laptop and my (now discarded)2nd HDD became corrupted, some videos were corrupted because my HDD was starting to go bad. Whenever i would try to access the corrupted file containing the video OR just the video, the WHOLE system would freeze just like at 21:34. I was able to use CMD.exe to forcefully delete the corrupted video(s) and then backed up all my video that i was able to copy to my iOS's HDD. The HDD had difficulty reading some files/videos but i was able to transfert all of them (The copying would freeze for a few second/minutes then continue copying).
If you have an old HDD that is starting to take WAY longer than normal to read a specific file, consider making a backup before it goes really bad.
I knew it was the external drive from the beginning. It's specifically the USB communication with the drive. The drive itself is fine. Prevent the USB and external from going to sleep, problem will go away forever.
Those goddamn Patriot RGB drivers caused me so much grief in the past. I had massive instability back in Assassin's Creed Odyssey where my computer would crash or reboot often like 20 seconds after starting the game, several times in a row. Sometimes it'd play fine for an hour or two but usually it was more in the 2-3 minutes range. I was going crazy and slowly replaced every single component of the system trying to find what was defective. Mainboard was the last, going from an ASUS board to a Gigabyte one and the problem went away so I filed it as a defective mainboard and moved on with my life, with pockets lighter thanks to all the money spent. Then half a year later I saw a video from Jay about it and I realized what was going on there. The new Gigabyte board simply didn't have any RGB and my other RGB (AIO and RAM only) was controlled by the components' respective manufacturer's software and those didn't install the Patriot drivers.
I understand people love their RGB, but the software are awful. Asus Armory Crate is one of the worst, if not the worst. It's like a virus.
Another great vid. Miss your content Bitwit! Keep up the great work
That is very interesting. I have had a similar problem with my rebuilt PC, and same as you pinpointed it down to the Seagate external drive I was using for backups. I then watched your video !! Has the formatting completely fixed the issue as I don't particularly want to go and shed out more cash if I can get it fixed? Keep up the good work, love your vids.
I've faced a similar situation where my computer encounters problems when I have an external hard drive connected while performing regular tasks. Whenever I randomly restart the computer, I experience a black screen or prolonged loading times in Windows, sometimes leading to system hang-ups or crashes.
However, when I disconnect the external drive, Windows operates without any issues. To confirm the problem, I reconnected the drive, used both the computer and the external drive extensively for hours, and upon restarting the computer, the issue resurfaced.
I like this format. Glad you figured out it was the drive. Go have another cold one
This format is awesome!
Awesome video. Thank you for sharing!
Wow! That took a dark turn at the end there.
Otherwise, thanks for walking through a typical troubleshooting process!
I have had this problem with both my Asus Crosshair X470 and x570. The USB EUFI has problems. I found that the problem goes away if I use a specific USB port. Most USB ports will cause the hang. I quit having a USB drive attached when I boot. Even with the latest EUFI, I still have the problem. I found that most USB 3.0 and 3.1 external M.2 drive enclosures will fail unless I plug them into the highspeed type C or A port on the back. I have the exact same symptoms that they were seeing. From what I understand, this is a pretty well-known problem, and you need to careful which USB drive controllers you use. Never had this problem with any Intel machines.
Love the box being used for a desk extension.
With a former Gaming PC of mine, I also had the issue of the PC not "warm booting". Meaning it only booted if it was removed from power for some minutes.
Never solved the issue back then but knowing how - i.e. cold booting - i could circumvent the issue I just operated it like that.
Hello Kyle...It's been awhile since I tuned in to your channel, It's good to see you doing well . I loved this video thanks for sharing with us .Keep up the good work . Ken. B.
My PC within the past week began doing this exact same thing and exactly what he did with the power supply cycling is what fixes my startups. It stays frozen on the MSI screen but other times it boots normal.
I thoroughly enjoyed this video!
Oh man… I’ve been here TOOOOOOOO many times. Thanks for the great info and hilarious ending.
As soon as I heard he used an external hard drive I knew it was the problem… I had an external hard drive that caused all kinds of weird issues like this
I love that within the first 30 seconds hes calling out your build skills lololol
And this is why they say to disconnect all nonessential components during troubleshooting. Nice work
love this content, bring more of it
Needs more fun videos like these
I have the same issue with a USB hard drive. It’s a hard drive detection issue on startup. If I unplug the Drive, start the computer, it’s fine and then plug the drive in after.
It could be that the external drive could be having an intermittent failure, I'd run seatools on it to see if it is about to fail. It could also be a cable with a bad connection, I've encountered that on the kiosks we work on at the airport were there's a short in a printer USB cable, unplug and suddenly the kiosk starts working properly.
Whenever there's a Windows update I always unplug every drive that isn't the boot drive because windows love to put some essential stuff on every drive that's connected and if you remove it, the boot will always fail
Awesomesauce video, Kyle!! It's not the drive, it's the Seagate software.
My wife has the same kind of drive. I keep trying to have her only use it as a storage unit. But that Seagate One? Software is a bane of existence. Because it prioritizes itself over file explorer. As soon as it notices the drive, it runs to make a backup.
Only use storage devices as storage devices!!
This is why I do not even want to copy backups to a new fresh install unless I can absolutely confirm that the backup drive and data are clean. Would love to see more content on troubleshooting like this. It would help reduce the hair-pulling stress some of us deal with on a daily basis, lol.
Dude this is so weird. I noticed my pc wouldn’t boot with my midi keyboard plugged in. I would just unplug it, restart and go on about my day. Vid really cleared things up
I noticed you swapped the psu, could have be nice to mention all the things you've tested. RAM and psu are always the first thing i test when there's weird and seemingly unexplainable bugs.
this is a nice troubleshooting video.
Also, turn off all sleep and hibernation. Disable fast boot (it is part hibernation). These usually lead to many issues such as corrupted files. And then it leads to hardware issues such as killing your hard drive. Try to avoid RGB and lighting software at all cost. For example, Asus Armory Crate.
I’ve never had a Seagate drive that hasn’t had issues and died within a year.
I ran into something like recently. My old SATAII mechanical hard drive began to fail resulting in my system to hang when shutting down. The only difference is I use Linux so when it was hanging during shutdown I pressed ESC to hide the splash screen and that would show me what the system was doing at that moment. It was hanging on /dev/sdg during umount. I also reformatted the drive but that didn't help. Must have accumulated too many bad sectors. Luckily that drive was long over due for retirement.
This was fun, you guys are fun lol
Please keep uploading!
It's returning power to your case after you turn off/restart, which messes up the power delivery in the motherboard. I've had this issue with a USB hub that takes power from an adapter, PC acts like crazy and the only way to fix it is if you completely power cycle and disconnect > reconnect everything to the PC
Formatting the drive wont solve anything. as soon as the drive starts leaking power back to the motherboard you will have issues again (different this time, inconsistent errors). Just turn off the drive, and unplug it after you turn off your pc, plug it back in after you turn on.
Great video 👍
2:35 What’s with that weird memory configuration? Three sticks, the matching pair in the incorrect slots?
And why did you never do a disk check on all drives (maybe you did it off camera).
I guessed the external hard drive since I had a similar issue. Not crashes, but with the external drive connected startup was very slow. Solution was to just leave it disconnected til I wanted to use it which was maybe every other week.
i also experience that kind of booting issue on my PC when some USB device is plugged in on my PC like a USB dongle or my external drive, then i just never use those device when booting up my PC
You guys should do a podcast, the vibe was great!
One of my first problems I ever encountered where my PC was running slow, I ended up reinstalling Windows and everything worked fine... then I started installing drivers and as soon as I installed the soundcard (yes it was an actual card) the computer went back to being slow... I went out and bought another soundcard and poof, everything was working great.
Years later I had a Power supply that went bad, but seemed to be working fine if I wasn't running game software. Turns out only one of the rails was not working correctly, fortunately it was still under warranty and got a refurbished replacement.
Basically the above two examples are just a couple things where you don't suspect a problem because, otherwise the component seems to be working fine.
Nothing beats friendly banter.
I love how they have 2 working pc's right next to them but they use their phones to search for the help on the bios settings lol
Kids these days. Rather ruin their eyes than simply look up.
I have this same issue with my Crosshair X570 Viii Hero mb. Only happens when the system goes to sleep. Apparently alot of the ROG boards had hardware defects causing the mb to go into a limp power state when not shutdown completely.
I had this EXACT same problem with Segate and I swore to never buy a drive from them again lol
I've had issues on W10 witha a 5TB Seagate Back up Portable drive as well. From the day I got it, it gave me issues. I initially fully formatted the drive and I only ever used it for Macrium Reflect backups, nothing else has ever been on the drive. When I plug in the drive while my PC is on, it's fine. I can do my backup and then unplug the drive without issues. However, when I leave the drive plugged in and power down my PC, it will get stuck on the "Shutting Down" screen indefinitely. I always had to force shutdown. If I leave the drive plugged in upon boot, it usually takes longer than normal and causes Windows Explorer to become glitchy and laggy. No other devices I own have done this, only that one drive. I can't see any other issues with the drive as well and have been able to write many backups as well as recover some backups from it without issue. The only other Seagate drive I've used was a 2TB HDD Barracuda which died on me in less than a year and Seagate sent me a refurb drive for replacement. I never even bothered with the refurb.
First time watching. Did you drop a Galaxy Quest quote in the ad? I may have to commit more time to this channel.
I actually have a similar issue with an old 3.5in HDD. I haven't had a desktop to use it in and recently built one. Put the HDD in as storage and explorer.exe crashes, computer gets stuck on post and can't load into repair. Pull the sata data cables and computer works flawlessly.
This is crazy! I've had similar issues but with excessive ram usage on my rog laptop. I've done the animalware fix but i wonder if there's a better fix before i just throw and better ram kit in there 😭
Still in the middle of watching but sounds like maybe the external hard drive is having issues possibly since the system is working fine and the common theme is that he’s got the external hooked up which wasn’t attached.
An external drive acting up will make file explorer act strange and it seems some people have reported issues with seagate drives before.
You should've tried to backup his files again on that HD to see if the corrupt files were in his files he backed up.
I had this exact same problem with that exact same drive. drove me nuts for 2 days and I almost reinstalled my comp cause of it. only reason I didn't reinstall my comp was cause I unplugged it so I didn't wipe it by accident and then the comp worked immediately.
lmao nice
My initial guess would be check what buttons he has set to wake up his PC and what his internet speed is at home, his VPN will affect his PC. Even opening his own files it will affect.
Do you not use Windows logs via Event Viewer? I keep visualizing page after page of 'Bad Block' messages...
This has happened to me so many times. Funny enough it's only happened when using Seagate and Toshiba drives. Crap drives, never use them. Plus they only last about a year with light use. Toshiba drives just die with warning and Seagate drives crash my systems and Xbox x every time without fail. I reused the cases and replaced with Kingston drives and never had an issue again.
I could never do HR. "Black Screen Lives Matter" got a pretty solid chuckle out of me.
great video, but seriously bro, I am anxious watching you put a glass of water near a PSU. way to live life on the edge man!
My computer was sometimes having the same start up just black screen nothing displayed issue he mentioned. I upgraded my GPU a few years after that started and after about a year that hasn't happened once.
What's that white case behind the monitor that they're looking at. Looks like a mini itx and clean..
From 19:58 is my favorite part Kyle. Who knew
It may have been a bad factory format on the drive. ALWAYS format it yourself before using it!!!
I love how buddy is tryna hide the brew lol
23 minutes to figure out what would have taken 2 minutes to figure out had they opened event viewer at the beginning of the video.
Whats the psu wattage btw? And Kyle, we'd click the bell but it wouldn't ring as often now :P
You may have files on the USB drive it considers it to be a bootable device hence the black screen.
It’s not a Seagate issue. Sometimes this happens. I fix computer as a side hustle and I’ve come across this a few times. It’s a usb issue at times
My PC at one time would just boot, then shut down right away. Tried numerous different things. Different power supply, different ram, etc. It ended up being a dead CMOS battery. I replaced it and it worked fine after that.
It’s to bad MicroCenter can’t find problems with computers. Paid them for nothing.
My cousin said his pc wasnt turing on, but gpu had pwr led but no output to monitor. Turned out that the pwr switch front pannel connector was loose and disconnected.
I had this boot problem plugging a usb drive at theback of the desktop so i plug it in the front usb of the desktop and it still works till now.
just clicked the video "you built it" LMAOOOOOOOOO this one gonna be a banger
If the drive has bad sectors, first download HD Sentinel to check the drive's health and then run a chkdsk -r on if there are any reported bad sectors to "repair" the drive, otherwise it's going to happen again if the issue is related to the disk's health. If it's related to the USB enclosure, well, try updating the BIOS, if it's not up-to-date already. If there are bad sectors or you suspect the enclosure, it could be time to get a different external drive; perhaps a Samsung T7 SSD, which are pretty good value. Note that a chkdsk repair will mark the bad sectors so they won't be used again but once a disk drive starts to go like that, it'll only get worse and it could happen quickly.
It's the external harddrive, or specifically the USB communication sleeping.
Doesn't surprise me. I work in IT, and have seen a LOT of Seagate drives fail, and cause issues. A friend of mine got a brand new Samsung NVMe, nothing but issues. Dude can't install games, or it'll crash. Don't buy Seagate y'all, Western Digital for life! (Seagate owns the share of the Samsung drives)
Seagate had issues with shingled drives before. I wonder if that might have something to do with it?
Fixed the issue, got put on blast for dirty sheets
the clue was when rebooting and loading windows its shows that windows is scanning something on the drive. meaning some corruption on the drive that it was scanning
I had a similar thing with my pc which was down to one of my mechanical drives failing. Whenever I tried to access it windows would hang, even if I right click on the drive in file explorer and when I disconnect it windows ran fine with no crashes etc. *internal drive*
As I sit here at 2 am, enjoying a beer, I really appreciate the reality portrayed in this video. Had high hopes of addressing the mouse connectivity issue as that is what my new build is experiencing, but I digress...🍻
I had the same issue. Turns out mine was a loose power connector.
great video. great vibe! i recently fixed my pc because i got black screen after login in to windows... it was logitech ghub causing it..
love how frequently random beer bottles/cans suddenly show up on screen lol
Love that Stargate tattoo