Respond to Service Challenges

This course covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers which may lead to service challenges, use of service recovery procedures to respond to the challenges, and escalating unresolved service challenges.
If you would like to obtain further information, please feel free to get in touch with us at [phone]. Alternatively, you can drop us an email at [e-mail].