Customer service be like ( Meme Animation )
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- Опубліковано 5 вер 2024
- Customer service be like ( Meme Animation ) #animation #customerservice #managers #managersbelike
#custom
#worklife
#workmemes
#workplace
#viral
#funny
#trending
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Absolutely terrible manager. Completely spineless and costing the bussnies money. Should be fired imidiately.
I love this when the company sets rules for customer service to follow then when it escalates the escalation person reverses everything you were told by the company to say and enforce. 🙄 👎
When i worked escalations, it was my favorite thing to back up the tier 1 rep.
I always made sure the rep was correct in the first place first, though. Which was most of the time.
Real talk! Next time don't soft transfer it, just dump the call.
My hero.
Working for Delta Airlines be like :
This is why people hate customer service reps.
Because we actually tried to be consistent with our policies and then we get told something different?
I feel like you missed the entire point of the video...
@@insaynt9924 Fuck the video, if yall hate your job so much, quit. Don't get mad at the person on the other end of the line who is getting screwed over by your shitty ass company.
You hate them because you just want to hear what you want and get what you want. Just for your information, a representative can easily lose his/her job if they make illegal refunds, waive offs on fee, or give free discount vouchers where the policy does not allow. You all are just super selfish and dont care and blame it on the people who are just trying to do a good job
@@eepanda6976 Oh like the time they kept my return then refused to give me a refund? After the other person that sent the RMA said that it wouldn't be a problem since the only reason it was out of the return window was because they kept it for 3 weeks for "repair" then sent it back to me without actually doing anything? Then they act like its so inconvienent to transfer the call to a manager. Like I said, get a better fucking job
That's what you took away from this?
Need to fire the arrogant entitled customer service representative who was improperly trained or has a bad attitude and you should not be dealing with the public good luck on your future business endeavors
It is literally the worst thing when you try to solve the situation the way you've been TRAINED and INSTRUCTED by the company, only for your very own manager to NOT back you up on this and let that rude customer get away with their attitude on your account. Everyone understands this customer is never doing any business with the company ever again either way. Yet you choose to side with them vs your own employee. Backstabby much?
I'd leave right away, and you'll have to train a new representative, let's hope they like being bullied, first by the customer, then by their boss😂
Good thing where I work we have a leader for a boss, not an infantile insecure lousy prick.
@@lavenderxana without the customer you have no job. Customer retention is more important than you. If the customer complaints about something that is in a gray area keep the customer give it to them and retain them for future business. You're too short-sighted and have been improperly trained
@@TheTonyEd no, I generally agree with you here. However, as someone who works with customers daily I can profile them. There are legit customers showing up upset and moody who I'm all too willing to bend backwards for, and then there are yappers. Like the one in the video, they are the ones who demand to speak to a manager. Now, I've been with my company since 2019 and my manager knows me very well, it goes without saying they'll always have my back. So, I'm not worried. Experience tells me there is no point in working with yappers anyway, sooner or later all such customers were blacklisted from doing business with our company. Since we have limited resources, in order to meet our goals we are encouraged to allocate our working hours responsibly. So yeah, at some point I stopped giving them chances. Definitely not ideal, but I really prefer to spend my energy where it's going to count. And you know what? It pays off. And when it pays off for me it also does so for the company. It's a mutual win.
Dinasaur aka the senior specialist of our dept here. Also a top performer🎉. I'll let "rude and undertrained" allegations slide, they add spice🔥🤭
@@TheTonyEd that's true to a point.
When the customer in this situation decides not to fulfill their responsibilities.