Supcall / Insurance company call (Call Center Conversation #19) escalation call
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- Опубліковано 23 сер 2024
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Hipronary en español :
/ @hipronaryespanol4906
Hipronary scenarios:
/ @hipronaryscenarios5809
Joshua's music channel :
/ @joshuathesion
Emmanuel's vlogs channel :
/ @emmanuelquesada8907
Or follow us on Instagram :
Emmanuel's Instagram:
/ emma_quesada
Joshua's Instagram:
/ joshua_calvo_j
Visit our website for more vocabulary:
hipronary.word....
Developed by :
Emanuel Quesada
Joshua Calvo
Hipronary School
Hello guys make sure you don't miss any new upload.
Hope you enjoy this video.
The woman on the video is a friend of ours from Chicago, United States. She's an English teacher.
Thanks for your amazing support.
Become a Patreon supporter:
www.patreon.com/user?u=13652285
I really enjoyed the video, new vocabulary, keep on guys! thanks so much.
Thank you for relishing our videos.
Does the english teacher have you tube channel? How can I find her?
Does she have a YT as well? I have been a supporter of yours, thanks for your effort.
This vídeo is so underrated, and deserves millions views.
No me jodan 🤣 Emanuel wasn't busy at all, he was playing solitary
LOL 😂
Hello this is Emanuel
I was working really hard to figure which card would go next.
Ja ja ja es cierto no estaba busy, just playing 😂
I was slaving away 😃
Je je je cierto
@Mayela Castro
Hostias! No lo había notado.
😂🤣😂 Que bien
I really enjoy all yours videos, but this get me a tons of laughs, all happened when the supervisor was playing solitaire, well done.
What a drag! = Que pereza!
Gracias por esa y todas las demás expresiones.
Si hubiera tenido que decir "que pereza" en algún caso como eso me hubiera quedado pensando.
Probablemente en mi ignorancia hubiera dicho What a lazy!
🤣😂🤣
Ja ja ja lo peor es que es cierto porque yo hubiera dicho lo mismo.
Una frase muy sencilla que uno utiliza todos los días en español y que uno no tiene en su vocabulario
In America 🇺🇸 the most used expression in those cases is "What a drag" 🙌
This is Emanuel, thanks for your support. 😊
@Time is Money
Tienes toda la razón, que hubiera dicho yo en ese caso?
No idea 😂
@Time is Money
Tienez toda la boca llena de razon, ni idea como decir eso.
@@lauraquesada5994
You can say:
You're dead ass right
Hi guys,
I don't know how did I end up here since I'm from Connecticut and I'm an American citizen so I don't need to learn English. But I'm gonna support your channel first because you are really good at this guys but secondly and more importantly because I fell over heels for that Dad Bob. 😍 He's phat and nice. That caramel-colored skin along with those beautiful eyes perhaps are feeble excuses to hit the sub button, but what the hell! Subscribed
Charlotte I'm better than him.
@@edwardpastranazamora5199
And who asked you?
@@charlottewinters.5542
Just saying you know, just in case
Hello Charlotte thanks for your comment 😊
The guy you fell over heels for is Joshua.
We do appreciate your support and thanks for subscribing to our channel , in fact more native English speakers have been following us. 😊
@@edwardpastranazamora5199
Keep scrolling down rat-kid, there are a lotta people out there waiting to be trolled.
A beautiful woman is always highly appreciated. Guys this video is one of the best ones the interaction was perfect
Thanks Leandro
We put so much effort into putting this video together while expecting to pull it off.
Wow, guys. You're helping me out to improve my call center vocabulary. I'm sure that thanks to your videos I'll be able to get a job in call center as soon as possible, I really appreciate it.
Hello Wendell.
Nice to read such a positive comment. Keep it up. Greatly appreciate your support.
@@HipronarySchool, I thought you won't be able to read my comment😲.
By the way, greetings from Nicaragua🇳🇮
We always keep up with the latest comments. Thank you. Greetings & Happy New Year.
@@HipronarySchool, you're amazing. Happy new year!!!🙏🏼
I just finished watching this video and it seems that I have a lot of new vocabulary to learn by heart.
Uufff cara, Joshua é um gatinho 🤗
Olá Roberto🇧🇷
Tudo bom?
Ele é mesmo 😊
@@HipronarySchool
Tudo beleza Emanuel, muito contente pela sua ajuda. 🤙
Muito obrigado pelo seu comentário e apoio.
Sempre faço o meu melhor pra ajudar vocês.
@Roberto Maurinho
Well, he has beautiful eyes. And his personality is a strong point in this channel. He's usually funny when play the roll of customer
When he plays the role of a customer he's got one of the funniest personalities which adds this special scent to the video.
keep forward, because I was looking for a channel like this, and I have found it
This videos are really helpful for call center training and vocabulary. And Emanuel was really busy in playing cards🤣😂
Hello this is Emanuel
I was in fact very busy 😃
Hello Hipronary team...I would like to express my deepest sincerity, coz you guys helped a lot, Now I'm in a call center industry line of Food business...you guys were awesome....more power to your channel...I'm Your silent Subscribe here 🤙
Your videos are superb amazing, all the vocabulary you teach is incredible. I loved the video. Thank you for great job.
Chicos ustedes nunca fallan sorprendiendonos con tan buenos videos, de lo mejor que hay en internet y youtube no los promociona como debe de ser. deben de tener mas seguidores con tan buen contenido.
Muchas gracias por tu hermoso comentario.
Es una cuestión de tiempo y oportunidad si las personas nos dan la oportunidad podemos crecer mucho más rápido. 😊
Pero si ustedes nos ayudan compartiendo todos nuestros videos en mas redes sociales podríamos aumentar nuestra confianza y comunidad.
🌎
@@HipronarySchool
Yo voy a compartir sus videos en todas mis redes sociales para ayudar a la causa.
Thanks for pitching in.
I already shared the video with my colleagues guys. Tenemos que reconocer un buen trabajo como este
Hello Andrea this is Emanuel
Glad to hear that from you.
I know credit is given where credit is due and I don't wanna jump the gun but hopefully lots of people will relish this video🙌
Don't scare me like that guys 😤
I was like... where are my guys?
Specially my Joshua???
🤣 But then you appeared.
She has a beautiful accent and it was nice seeing another face in the video.
But this makes me jealous so much.
My sweetheart, he look beautiful from that angle
Hello Daniela
This is Emanuel
I'm glad you liked our video 😊
Joshua and I are still the owners of Hipronary, we haven't been replaced nor have we disappeared 😂
She's a friend of ours who volunteered to help us on the video.
Thanks for your comment.
@@HipronarySchool
She's so nice Emanuel, glad to hear from you.
She is indeed. 😊
English is her mother tounge as she's from the United States
@Daniela Barrantes
Same thing crossed my mind Daniela.
I saw a different person in the thumbnail and thought ohhhhh noooooooooo what happened?
But then Joshua appeared and I was like...
Ok, cool. They simply added another person into the video so that's good.
I respect you for being so opened to say what you think.
I've read some other comments about you complimenting Joshua and I agree with you. He's a sweet 👍🏻
@@susanespinosa4831
Hi Susan,
I think we have to be open-minded when it comes to say what one think.
I really apretiate every video of yours. Thank you so much!
Excellent video and even better the explanation of some standard terms, It is helpful thanks!
You ara the best Channel of call center practice. Go on
I wan to thank you guys for all of those backings I have got by their videos, you have helped me to enhance my inglish spoken. Greetings from EL Salvador.
We're pretty stoked to be helpful!!!
thanks a lot from too many years i searching that web site that provide training of call center training now i get once again thanks a lot
Ustedes mejoran cada vez más gente.
Son especiales en todo
Thanks for the great support 😊
Guys, your channel is pure gold.
Thank you 😊
Me urge dominar este nivel de inglés , mi trabajo actual es una mierda , pagán muy poco y los call Center aquí en México son muy bien pagados, saludos hermanos , sus videos son muyyyyyy útiles , en mi vida había escuchado estás expresiones 👍👍👍
Un saludo inmenso Arturo.
Vas a ver que en menos de lo que imaginas vas a estar sentado en el mejor cubículo de México.
Mirate todos nuestros videos para que estés preparado para cualquier situación y vocabulario.
Lo que afecta a los newbies es precisamente enfrentarse a ese vocabulario que nunca han visto en su vida.
Y sino lo entienden es normal que se pongan nerviosos y se les complique la entrevista o la llamada.
Muchas gracias por comentar y el gran apoyo.
I really appreciate your videos, they help me a lot in my vocabulary since my dream is to work in a call center :')
and how did it go?
I wanna know :D
In each video that i see in this channel i find a lot of new words and vocabulary!
Don't have words for you.....you guys are awesome and thanks for sharing that I got to know alot
Thanks for the support Dancing Dude
What a nice video guys, I'm not into insurance stuff but I know this will help a lot of people out there and of course I learned a new vocabulary as usual.
Hello Frionel
Thanks for your comment.
Sure, it'll be useful for so many people.
This was so amazing , watching you since long time , am also in insurance business helping Insurance agencies to get good volume
Hola! Ésto me ha ayudado mucho, me hubiera encantado haber escuchado de éste canal antes de haber entrado a trabajar a un call center, me ayudarías a saber como puedo mejorar my listening? I mean, I do understand but not every phrasal verb hahaha pls!! Lo amo, el mejor canal sobre call center en youtube!! Keep it up guys!
Beautiful videos guys, video after vide you perfect yourselves.
I breathed out of relief when I saw Joshua's face because I thought you were replaced or something like that.
😂👏
Hello Marta this is Emanuel.
Thanks for your stunning support.
We haven't been replaced by anyone, it was just a new participant who's a friend of ours and volunteered to help us on the video.
Thanks for the comment, in fact we've been upping our game to pull off our videos.
Excellent interaction and scenario to learn new vocab
Thanks for your comment Sion. 😊
hi guys thank so bunch for this kind of videos and thank Claudia for be part of this video ... really I enjoy a lot when you explain the vocabulary in the end of the video... congratulation a lot for your channel cause is awesome for people like me that want desire to work in those kind of companies ...
Hello Allan.
We're extremely happy to get such a positive feedback from you.
Keep it up, you will soon get a good job in a call center.
Stay tuned for more upcoming videos.
Guys the video was awesome, the native speaker added an extraordinary element. My only complaint is that I prefer when Joshua plays the customer role since he's such a badass demanding things. 😂
Thanks for dropping a comment Karen, this is Emanuel
He's the best when he plays the customer's role but this time around we switched roles to create a different perspective of the scenario.
@Karen La belleza en persona
Sometimes they have to change the role, but I am with you. He's so funny when demanding things, plus he's a cutie when speaking using slangs. He's not the same when he speaks formal
We should have him be the customer more often so he rocks with the sickest slangy terminologies. 😃
@@HipronarySchool
Hipronary it's OK, it's a good thing and recommendable to interchange your characters and roles from time to time.
You're awesome the way you are
Thanks, cool feedback 🤗
Emmanuel was playing solitary instead of working jjajajajaja
Excelente. Me han gustado el contenido y considero que ha sido de gran ayuda. Saludos y éxitos. Necesitamos más contenido como este en este tipo de plataformas. Esto nos ayuda a crecer y avanzar profesionalmente. Saludos a todo el elenco.
Thsnks for your videos. Are helpful for we the people looking for standing a chance working on call centers
You're welcome.
We appreciate your support.
I have a lot of vocabulary to practice from here. Thank you
Our pleasure Karito.
Regards
You guys are my heroes
We appreciate your comment 😊
I am learning a lot with these videos
Good perfomanced guys you did it very well
thanks so much..... this vocabulary will help a lot.
Helpfull video, nice guest!
The teacher was beautiful
She's gorgeous
Greetings this is Emanuel
Esto es oro. Gracias por esta serie de vídeos.
Thanks for dropping a comment!!
Gracias por enseñarnos tanto. No caería mal una clase de estructura gramática.
Great role-playing guys, you over-performed in this useful scenario.
Thanks 😊
Greetings to everyone in Russia 🇷🇺
@@HipronarySchool
So nice of you
You're welcome
Que gran video maestros por mas exitos idolos cordiales saludos desde gran argentina🎉🎉🎉🎉
Saludos Nicolas. Gracias por el apoyo. 😊😊😊👍
I really liked this vídeo thank for explaining the vocabolary And rare words
We appreciate your support
You guys are one of a kind you are doing a good job
Much appreciated 👍👍👍😊
Emanuel was really entertained playing a game, and the poor Joshua looking for her desperately 😂
He was calling me and I never picked up the phone 📱
Les quedo muy bonito el video, la muchacha excelente como ustedes.
Mil gracias por tu apoyo 😊
What a beautiful background you got right there, the video was valuable as always.
Thanks Rafaela
This background looks dope
Que maravilla de video chicos, mucho vocabulario que aprender como siempre.
Mil gracias por tu apoyo 😊
Gracias y la verdad el video nos quedó muy bonito 🙌
Toma tú like viejo jajaja me encanta su naturalidad... aunq quizás estoy mal acostumbrado pero me gusta más como explica Ema, la chica parece tener mas afán que otra cosa.
Hola saludos Crixx231 soy Emanuel.
Gracias por tu gran apoyo y retroalimentación.
Ella es una angloparlante nativa de los Estados Unidos pero es entendible tu punto de vista mi forma de explicar es diferente.
@@HipronarySchool
ok gracias por tener en cuenta mi comentario y gracias por su trabajo, pues si es evidente que la Sra es una gran angloparlante y de hecho durante la dramatización me parece espectacular, solo que a la hora de explicar los significados, algunos necesitamos una explicación más atenta, pues como se haría entre personas que hablan la misma lengua y no solo un par de sinónimos de manera rápida, disculpa y como te dije quizás estoy algo mal acostumbrado con tu manera de exponer los conceptos de los phrasal, osea no es cuestión de Inglés sino de tener una idea más abierta de lo que se quiere trasmitir. Gracias de nuevo y no lo tomen mal.
@crixx231
Yo estaba pensando lo mismo pero probablemente es que sea su primer video y los nervios provocan eso.
Saludos
Ella es nativa y quizás su forma de explicar sea muy diferente a mi forma chicos.
Te doy toda la razón 😊
Me parece muy coherente tu opinión.
You're really helping me out guys, keep on the great job
Thank you, Walter.
Guys you scare the hell out of me when I didn't see you in the beginning of the video.
I mean it's always nice to see a new face but when I didn't see you I thought the worst.
Excellent video guys
Thanks for your care about us.
Nothing wrong has gone down to us, we're safe it's just that we had the pleasure of having a new member who is a friend of ours and volunteered to help us on this video.
Thanks for your comment and great support. 😊
Busy with Many Solitaire Game...😄😄jejje
Hard work pays off. 😆
Como siempre chicos un video super genial,
Thanks Julio 😊
Tíos soy su visita numero 666 ojala no sea de mala suerte. 😂
Tíos mola mucho el video y hostias la tía esta buenísima colegas.
👍🏻
Thanks Jose
No, it won't be a symbol of bad luck and we don't seem to be down on our luck.
Muchas gracias 😊🙌
Español? No se pierden ustedes.
Tienes mucha razón what a beautiful face she has.
She's cute
Jose is from Spain 🇪🇸
She's very cute.
@@HipronarySchool
She is
great!
very clean and helpful .
Solitary, I'm still remembering playing that game. 🤣 What a great video btw
Thanks 😊 Alvaro
I really like your videos co'z you always put a scenarios to make every viewers can pick up what's really happen. It helps me a lot to know more about on how did it works. Thank you😊
@Adha
That means a lot to us.
Thanks for letting us that we are being of help to you.
We relish helping others, and this is our grain of sand.
Regards
Hahahah the poor guy trying to resolve his customer issue while his boss is really focused on how to win at the game of solitaire
Great video guys, been watching your videos. It's really great reference for someone who want to be in bpo industry. Cheers
Hugs and kisses guys, your work is amazing
Thanks for such a stunning comment. 😊
Excellent 👌
Que buen video chicos, son lo máximo ustedes.
Thanks Heyner 😊
Lograron que sintiera repencia a Claudia. Buen video. Jeje
Joshua is the best
😊 Well, Juana. Not only I appreciate that you took the time to drop a comment, but also I will highlight the meaning it has for me...
It means the world to me reading this. It does draw a smile on my face.
Thanks a million Juana ❤️💪🏾
Thank you for this amazing vídeo, i really enjoyed! Please keep at it!
Thanks 😊
Greetings on behalf of Hipronary team
Hey guys you re outstanding
Thank you 😊😊😊👍
jajaja, I've been extremely busy playing jajajjaja It's a real situation.
Teachers need to increase the number of expressions and slangs in English classes to make students capable of holding a chat with native speakers. However what is useful in the States May not work in England or South Africa! Every of these places have different expressions. A fan from Colombia South America!
Locos que hermoso video
Thanks 😊 for your feedback
Hello there! i like all of your videos and i would like to work in a call center but i think is so difficult to understand native English speakers, i mean their accents and their idioms, they are not gonna have patient, of my English listening or my English level. and that is the reason what i am watching your channel and your expresions, greeting from the ugly Colombia country hahaha.
We really appreciate your comment.
Keep listening as much as you can so you get to enhance your listening skills, then you'll realize it's not as hard as it seems.
So do I . Today I had an interview phone call for a call center job, but I was no required because of my english level. That's why I am here.
Saludos desde Monterrey, México!
Buen video es bueno ver caras nuevas
P.d el jefe jugando solitario xD
Hello Diego.
Muchas gracias por tu apoyo.
Cosas curiosas del jefe😂
New here.. Thanks a lot it helps me coz im planning to work on call center. Nxtyear🙏
Wonderful I learned a lot from you guys.
se ve interesante insurance. Cual es la campaña menos jodida de todo cc, tech support, insurance, sales? ahorita me dieron a elegir entre esas tres es mi primer vez en un cc
As asways, new vocabulary to learn. Could you please make a video about finances and economy issues? Thanks a lot
Absolutely, we will put together a video right as you've requested.
you guys are good! Keep it up
Chicos tengo una pregunta:
Como dirías, si lo logras " estas del otro lado"... Gracias
Cual lob es menos pesada ? Tech support, sales, insurance o customer service ?
XD we always thought you were wearing a suit and tie XD
I really love this fucking channel is awesome
Great
this conversations Will might help me , More with my english
*These conversations will help me more with my English.
@@HipronarySchool good
Good fellas
You got a trillion heart from me 🥰🥰🥰
If would be great that you guys explain some of the vocabulary used through the video
This is Gold
Perfect video y'all.
Why you guys don't make a video while you play a videogame? It'll be fuckin' wonderful. XDD
Hello this is Emanuel
Thanks for your comment
That's a great idea, we'll plan a video like that.
Hey that's a good idea
😊
to go through the red light = to gun the red light
Thank you guys, I'm glad because of after watching this video many times I understand everything just by hearing it.
God bless you Joshua and Emanuel, I envy your english level jajaja, I hope to reach that english level you have guys. A hug and blesses.
You guys never disappoint me so great the video.
Hello Michelle.
Thanks so much 😊
It took us so much time to put this video together but hopefully everyone will learn from it.
Guys hi I am glad that u make videoss like datt are so important I sugest u elaborate a video about outbound sales ok take care
I am working in a call center as Tech support representative and it´s really difficult to transfer sup calls. It´s weird and I hope this video teach how to take a sup call.
that was pretty helpful tnx guys
Maritza Perez lol sounds like a character from a Venezuelan novela haha