Sales Scenario (BPO). Call Center Conversation #1. Escalation call. Purchase, shipping & delivery.
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- Опубліковано 23 сер 2024
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Hipronary en español :
/ @hipronaryespanol4906
Hipronary scenarios:
/ @hipronaryscenarios5809
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/ @joshuathesion
Emmanuel's vlogs channel :
/ @emmanuelquesada8907
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/ emma_quesada
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/ joshua_calvo_j
Visit our website for more vocabulary:
hipronary.word....
Developed by :
Emanuel Quesada
Joshua Calvo
Hipronary School
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I'm addicted to your videos, I'm english student and your vocabulary is helpful for us, thanks a lot. Greetings from Guatemala
Thanks for dropping a comment Ana.
We're so glad and proud of being part of your English journey.
Take care and have a nice day.
I'm also from Guatemala and Im an advanced English student,
Maybe we can practice together 👌
Sometimes I feel down thinking about this road, learning English, and I know that I must get right back up, your videos are useful. Thanks 👍
Great video
I'm actually working in a Call Center . Your videos helped me when I was thinking to work in this kind of job.
Thank You so much guys
I must say that besides all the comments you get about how well your conversations are planned, how well you speak English and how beatiful you are, I must say that I appreciate your acting skills. I've seen about 10 or 15 of your calls and in each video I really enjoyed your acting. For example, Emmanuel's smile at the end of this video - it's like he's really had something off his chest, he's genuinely happy. Good work, lads!
As a former call center employee here in the Philippines, as much as possible, we are not allowed to mention our manager or even the word "manager" because it will trigger the customer to ask for a manager. We were trained to act professional and takeover the call no matter what. Im just sharing it with you guys.
PS. I love your channel. Im a new subscriber and looking forward to see more contents like this.
This helps me pass my interview in a BPO. And Im waiting for my deployment now. I'm a big fan dude👌.
-from Philippines.
Looking forward to meet you guys😍
Creo que está la primera vez que comento y me gusta mucho su pronunciación,he intentado trabajar en call centers paso los filtros y las entrevistas pero yo estudio y por ese motivo me rechazan porque necesitan más de 8 horas diarias de disponiblidad (lo cual no tengo porque estudio Lic en lenguas extranjeras y literal no me queda tiempo)sin embargo me gusta ver sus videos para aprender vocabulario y para entender un poco mejor lo que significa trabajar en lo que haven,que por cierto se nota que son demasiado buenos.saludos desde Colombia
Saludos Fabian.
Muy interesante tu comentario y te felicito la verdad.
Si algún día tienes la oportunidad te garantizo que es una bonita experiencia.
Saludos parce.
I would’ve panicked right away for real haha
Estos vídeos son una bomba de vocabulario.
I'm from el salvador and I'v been learning a lot with yours videos guys.
I appreciate your help ❤️
I haven't seen the complete video yet but I will... And you already have my like👍
Thanks guys! I have been learning a lot. I didn't know that in a jiffy is an idiom and it means that you will do something very quicky 👍
De verdad que buenos vídeos ...
*hey buddy...only english spoken ! forget all about spanish, got it?*
@@juliancardona8269 Sea necio playo!
@@juliancardona8269 That's the mood, let's forget about Spanish for a while. 😉
I love your content! It's so helpful to improve my english! Thanks very much, good bless you!!
Thanks for the greetings emanuel and josh i'll be looking forward and support always all of your videos as much as i could. You too guys be safe and stay healthy. Godbless. Hope to talk to even one of you even online , if that will gona happen am pretty sure i will not forget for my entire whole life.
Sus videos son muy util
wow good job👍
If my manager starts working like him. It would be a big difference.. 👍
👌👌😊
I will be there in a jiffy! New expression
Excellent, this is very helpful for me. I know how to express by myself, but I didn't know this kind of vocabulary, and all of this is perfect for my new challenge. Thanks for everything
Great conversation
Great shot!
I appreciate it guys
Those videos are really helpful guys, congratulations for the amazing work that you have been doing 💯🙏🏼
Keep on going
Thanks for your videos. ❤ I learned a lot! I would like to know the meaning of pull up and look up.
Thats the way should be, but in most cases a redund is issued and a compensation is offered.
You are the best of the best
probably you guys might win a oscar ..i can tell!!
Thanks guys 😊 God bless us always 🙏🙏🙏
I want to work at a cc but watching your videos make me realize i don't know nothing 😢
Excellent.
More content please like this
From Philippines
I want to be at this level, they speak very well.
I wish call Centers were like this. My manager wouldn’t go to this kind of trouble.
Great video guys!
I really enjoy your videos
jajaja i like that phrase it wont hurt your pocket, stolen
Nice job
Thank you 👏👏👏👏👍
The content is good for new agents, but I just have to say this : critical opportunities on empathy, reassurance and positive speaking. :)) My QA would fail you for this call on every aspect :))
Great👍👍👍👋👋
Been there done that. Cool videos.
Hello..Thank you so much..Can you make more specific issue like order & to respond to the cx..I would really appreciate it..Thanks 😊
Good videos foo
Thank you 👍👍👍💯
very nice, it helps me a lot. thankyou.
👍🏻👍🏻
And by the way I have a question what does bungle means?
It means a total mess.
lol he's using too much fancy words
*too many fancy words...
@@HipronarySchool my bad XD
Cuando no puedes resolver el problema y tienes que llamar al supervisor v:
Super tengo una subcall
Lol that screen looks like a HTML template 😂😂 and Emmanuel called global tracking events
🤣🤣🤣🤣😜
You didn't see anything. LOL
Hi: me pals from HP
It's me reymond back.
I am a little confused about the meaning of PATREON SUPPORTER:
What is this workshop about ?
through this workshop will we realize our mistakes as speaking ?
Hi guys , could create more videos about salsa environment please ? Thanks a lot for all the videos
Put a real calling haha she is so patient haha and a good person
Why I'm understanding all of the conversation? Hhahaha, nice. Let me try without subtitles
This was so useful guys. 😘
Hello Marta.
Thank you! 😊😊👍
*Ema or Joshua...what's the meaning to be one's nose to grindstone?*
Hola cuando alguien que es nuevo no entiende una palabra o por otra parte el cliente habla muy rápido que se hace?
She wants to have it at the VERY LATEST TOMORROW
Very latest tomorrow it may mean ? = Mañana a primera hora? or am I wrong?
A mas tardar / sería la traducción exacta.
@@HipronarySchool Thank you guys, I appreciate your support.
Con gusto Oliver.
Emanuel y yo estamos para ayudar cuando se pueda.
A veces no se puede, pero ustedes entenderán.
💪🏾
Una pregunta ¿cual es el caso mas común que han recibido? Saludos excelente video
Hola Jonathan,
En realidad nosotros no trabajamos en venta.
Emanuel se especializa en customer service (él es supervisor de una cuenta) y en mi caso yo soy soy de soporte técnico, pero cliente interno y más enfocado a la ingeniería. (mi carrera)
Hacemos estos escenarios basados en años de experiencia en Customer service, pero honestamente nunca hemos trabajado en ventas ninguno de los dos.
Pero te diría que el caso más común siempre es las quejas por un producto dañado o como en este caso por la fecha de entrega del producto.
Saludos
Is Emanuel on social media?
Yes, follow him on Instagram @ema_quesada
*Hi guys ! Would you mind if you brought out a channel for us, spanish lerners? I wish you help'd me brush up on my spanish some more. I get you're awesomely good at teachin'*
Hello. It already exists. It's called Hipronary en Español.
*Okay, I'ma check it out then..good lookin out, guys ! You rock !*
The next week I will 😊 return to San Diego California
i live in America, i work with a call center based out of west palm beach fl. we sell home and auto warranty. we use fronters in the phillippines if any one is looking for advice on sales im one of the top in my industury. this is more customer service..
I really need that course, can i pay by card?
Hello Ronald.
Yes, you can.
Hii well guys I just wanna say your videos are amazing ! I would like to work in a call center and your videos help me because I can get knowledge about you, I'm from El Salvador please greet me! I've been seeing your videos for 3 months
Hello Kevin.
Thank you for watching our videos. Rest assured that we'll send you a shout-out.
@@HipronarySchool Thanks cracks!😎
Hola chicos me pueden ayudar como se dice estudie un cuso de computacion en un instituto tecnologico . ☺
Hola Reyna.
Computer course (IT course).
Institute of Technology.
Can you hire me as one of your call center representatives ?
Hahaha your face expresión is prisless
Helloooo help!!!!! I applied for a job in a call center, today they called me; I passed the first interview. But, tomorrow I'll have my second interview.... I am afraid!!!!! Can you give me some tips please?
Did you get the job ?
Que difícil
4b
I worked for a fuck selling some stupid shit for insurance power trucks