This is my first comment on a UA-cam video. You did excellent, very clear, positive,yet realistic in your expectations. Keep up the good positive work!
Airlines have slightly different styles and personality types that they favor. Much of it depends on where the headquarters is located, where they fly, and what their customer base is like. If you aren't a fit for one airline, they probably aren't a fit for you either. Just find the one that's right for you! As for the job itself, you need to be a patient, friendly, energetic type who can understand and work within lots of rules to accommodate your customers! Can you help someone and give them superior service all while they are furious and speaking angrily to you? You will see this on a daily basis in airline customer service! The airline world is an awesome place to be if you are a highly motivated type, truly enjoy interacting with people, and have a servant's heart!
Just came across your video I was so inspired to stay focus. I want to work for a specific Airline soooooo bad. I applied 2 weeks ago and haven't heard anything yet, So I guess I can have hope. Thank you
If i pass my test for abm which is my employer then ill be working for united at lax got 5 test tomorrow i have to pass whivh im nervous about but if i pass ill get my uniform the day afyer tomorrow thats when ill get my badge also
thank you for the video, it really help me getting some background ideas for my video interview with the Air New Zealand Customer Service Agent tomorrow morning.
I’m currently in the background check stage and this really is the longest process ever. I applied in Feb 😂 thanks for these videos though, it makes me even more excited!
I applied for Delta Airlines as a Ramp agent but I was told it will Customer Service Agent. I had the interview last Monday. I was told they will let me know by the end of this week. Thanks for the video. It encourages me to not give up.
I know your video is dated, but I just wanted to mention that I'm surprised Alaska Airlines didn't hire you. I worked for Alaska and you would have been and could be a great fit. Everything you mentioned in your video is entirely spot on. Best to you!
Yes, Alaska Airlines hiring process was intense!! I remember how mine went also. 1st video interview process.... couldn't find a decent location on campus to record so I used my Dean's conference room. Laptop died halfway through the video... continued on with my smartphone, as I hit submit my phone died right after. 2nd my printer broke last minute so I couldn't print my mandatory resumes. 3rd my university computer lab opened at 7am.. finally printed my resumes. However next challenge was my interview was across the 10 mile bridge at 8am on a weekday. (California traffic is miserable). 1hr seemed impossible. 4th I get stuck in traffic with only 15 minutes to spare! Counted on my friend's prayers. I remember that morning I looked up on the bridge and I see Alaska Airlines landing toward the airport. I was looking for a miracle! I made it to the interview 5 minutes early! Usually working for airlines means older more experienced folk. I was the only youngster and lost hope very quick. They also forgot to interview me and started to clean up the room. I was the very last person to get interviewed and I thought I'd lost it all after all this chaos I'd gone through. It turned out I got an offer right on the spot! Nearly 1 year later.. I've been in love with my company ever since! And yes for those trying to get into aviation, you have to be serious and want it like your life depends on it. This isn't a 9-5 job where you aren't flexible. It took me 7 months to complete probation. You will be working 10 - 16hr shifts on a normal basis and you must always remember why you love what you do. (Yes even without any of the flight benefits). I've always had a true passion for aviation since I was a kid! Never ever give up even if it seems impossible. I still can't believe I did all that almost 1 year ago! Haha! #iamalaska
So love your video. Very informative plus I liked your personal insights of how you handled rejection and still pushing forward. Thank you so much Sinoti (love your name too...has a musical quality to it).♥☺♥
i recently got hired as a gate agent/check in agent (customer service rep) with an airline and i've been finding it really over whelming. learning all the computer programs, knowing all the proper fees, rules and regulations, handling inbound and outbound flights at the same time is so difficult. i'm only on day two shadowing, but i feel like i blank at everything and bring my shadow agent down :( do you have any tips for first timers in the industry and how to keep our heads up? i'm feeling defeated and low confidence because i'm not picking everything up quick.
marzipin honestly it’s a ton of information being thrown at you all at once so don’t be discouraged. Once you get your hands dirty and gain more experience day by day it’ll get better. I can say that from my own experience I totally understand where you’re coming from! The first day on my own it took me 40 minutes to rebook ONE passenger, which now takes me 2 minutes or less, because I was nervous and forgot what to do lol but trust me you’ll be fine. You know that saying, “Rome wasn’t built in a day” well that applies to this too. Stride into work with confidence, no matter how daunting it can be, be prepared to learn & soak in all the advice from your trainer. I’m excited to hear your experience once you’re on your own. Please keep me updated & best of luck :)
Lilija Knight typing won’t be an issue, however, it would be very useful to have that skill in your arsenal. I have colleagues that were slow typers when they first started and now they’re quick. It all depends on what makes you feel comfortable, so if taking a class would ease your mind by all means do it. But it’s not a big deal :)
thanks for making this video it's so helpful.i work for menzies aviation/ Alaska airlines,its my first on the job training week and it's very overwhelming,they expect me to know everything from the training I told my manager,i learned stuff via the training though I'm still new at the task at hand
I'd say the first month is always the hardest because you're still trying to grasp the information and apply it to the job. Give it a month or two & I'd love to hear an update about your experience!
Still hoping to get hired as an airline customer service agent someday....had a phone interview with southwest but I didn’t pass that. Other airlines haven’t even given me a look. I have no airline experience though....just relying on cover letters.... 😅I do like your day in the Life gate agent video....that would be my preference if I did get hired
Got the biggest test i have ever did in one day before tomorrow 5 test in one day for abm if i pass i get my uniform Thursday cause thats when i pick up my badge then after my badge have to head back to there office for my test to be graded if i pass thats when tneyll give me the uniforms then i start on the job training at lax
Very informative video Will you let us know that how long will it take after the face to face interview when will airline let you know back eighter you pass or fail when will they email you back?
@@SinotiYo I did the HireVue interview a little over 2 weeks ago but have not heard back. I also sent out an email couple days ago for an update... and my status still displays Under Review , but i'm not too hopeful.
How long did it take them to reach out to you after applying? I just applied today for delta ticket agent but i never received a confirmation email or anything after so I’m worried they didn’t receive it....
just applied. can't believe I got an interview within two weeks for a tix agent for d. will it be a group interview? and if I did well, a one on one? do they ever give offers that same day. lastly, I know you get great flight deals, but do you also get heavily discounted hotels or just okay discounts? thank you from a fellow flip!
Does anyone know what the training in Chicago is like for a passenger service agent is like? I was told I'd be doing a 10 day training there since I'm at a small airport in NORTH Dakota.
Laydee T sometimes the airline will have that position posted on the career page or you can check on the airport website for job openings. Some subcontractors that I know are McGee & DGS.
I still keep applying. I'm glad I'm not the only one waiting. I applied 11/9/2019 for this airline job, about a month after I took an hour long assignment they sent me, now it's 2/21/2020. Still waiting to hear back... wasn't too sure if that was normal. Usually they'd email me back denying me
Enjoyed the video but wish you would have given actual examples of the types of questions that someone could expect to answer during airline job interviews.
Good tips, I volunteered at Sunrise assisted living and I volunteered about 6 months and worked hard and they wanted me to come in and work at nights The gal that interviewed me named Jessica said on the interview I don't need any money and I want to give all the volunteers the opportunity I thought why did you accept my job application and put me on the interview to tell me you're not going to hire me when you just didn't accept my job application and she did it in her office and sat next to me and treated me like a boyfriend and she had all the coordinators show up for the interview and then told them she didn't need them. I always thought It would be fun to work for JetBlue airlines to work at home because I saw it on the news one time.
Hi! I applied for a "ticket/gate agent (customer service) position at the airport. I want to work gate not ticket, and my interview is in a week. Do you know if I choose whether I work at gate or ticket, or do they place me wherever they want when the job starts? Thank you!! :) great video
Great video... I'm glad you're teaching others how to better there life's.. if only the airlines company pay there employees as good as they look and act.... besides the great perks benefit discount.. they should pay you'll well because you guys put up with some crazy people..
No worries... I get it.. all my family members work at the airport in maui weather is customer service or run way rental car 🤣.. the whole nine.. its like a way of life for them 😆 🤣.. but im not gonna talk crap because I get to take advantage of buddy pass 🤭 to fly back to go fishing in the winter..
That's inspirational. Thank you for your advice. My passion and motivation to work in any aviation industry is my dream. I'm a Filipino but American citizen not born here in the U.S my fear of applying is my accents of my origin country. I work as a Car rental agent (Budget rent a car) in Dubai back in 2007. I love and, I enjoy working and helping people. I Am High School graduate only, but has A caregiver certification and taking soon a certification of being Certified customs specialist. my dream is to work in any airline industry. please, your advice is highly appreciated.
I recently have had an interest in working for an airline, preferably American or Southwest, but i don’t necessarily live near my Airport. Plus to get there, id have to cross downtown and im not good at waking up early assuming id get morning shifts
Hi Sinoti. Thank you for the cool and informative video. Do the airlines hire older adults (like 40+) for this job? This is my situation and if you could let me know what your experience has been, I would really appreciate it.
I’m trying to get on with an airline, and check religiously for all airlines..what other options for someone who don’t hve experience, like being a captain or technician. Also, for ramp agents do females go outside and load & unload or do they kept them in the inside to put the bags on the conveyor
vickey jackson if you don’t have experience I would encourage you to continue applying because I know people that work airlines and it was their first job. Sometimes it’s a long process of sorting through numerous applications so hearing back from an airline can take months. If you were to apply to be a captain or technician you would need an educational background and a good amount of experience. As for ramp, it doesn’t matter if you’re male or female the same duties listed on the job description will apply to you. So yes, this includes being outside marshaling in the plane, lifting bags and on/offloading bags from the plane. A great female ramper to follow on UA-cam is “Bohemian Traveler” she gives great insight of her job and provides tips as well. I hope this helps.
Heyyy, thanks for replying back so quick, I got another question. I may have many....lol, do you have an email that way I can ask you more questions if needed.. my ? Do you know if delta training class in ATL or do they train in whatever state in the city you’re applying for the job. I do know headquarters for delta is in ATL. I know you work for United, I thought maybe you was aware .thanks again
Hi I loved your video I’ve been applying for a position for a lot of airlines i even applied to the ones not in my location lol but if I get hired in another location can’t I ask them to transfer me ? Or can I get a crash as down there ?
jana depends on the airline but I’m sure you can request to transfer, however, there’s a high chance of there being a waitlist. I know flight attendants have crash pads so you’d probably have to network but I’d recommend to do some research on that one.
I honestly have no idea when you'll hear from them because I have friends that work for other airlines that have heard back within 3 months of applying. So I'm going to give you a ball park answer & say 2-8 months lol
Bummer. But congratulations on pursuing a different career & good luck on your studies & clinicals! (My best friend just finished her first semester & she's just glad it's over lol)
Do you know if you are able to commute via flying like flight attendants for customer service jobs? I don’t live in a big city but I’m 4 hrs away from Atlanta.
Julieth Sierra as long as you get hired with a company that has flight benefits then yes! I have coworkers that work here in California but live in Atlanta, New Mexico & Boise.
I would love to work as a gate agent, but I don't have any experience at all. I was looking at ramp agent too, but I am not sure if I can do all that lifting. Are there any other jobs that give you the same benefits, but working inside the airport? Thank you
I have a interview tomorrow with United ground express, training is in Chicago for 3 weeks for gate and 2 weeks for ramp. I worked for us air express several years ago and did both gate and ramp. My question is, how hard is the training? With us air it was intense!!! Trying to remember all the city codes Can you describe what the class day was like. Thank you!!
Rebecca Black you summed it up in one word, intense. But it was very interactive because everything I learned I had to do it on the computer. My experience was great but there were days where it dragged so be sure to take some snacks lol
hey! did you go away for the 3 week training? if you did could you do a video about the training & how everything goes? I just got hired & I’m kinda nervous about leaving for training.
Ziara Armstrong because I got hired at a hub I didn’t have to travel for training, however, I wish I did! It was a bit intense because there was so much information and you’re sitting the entire time so it gets a little boring lol make sure to bring snacks, a water bottle to stay hydrated & a good attitude & you’ll do just fine :)
I’m very interested. How do I start to apply ? Do I go to the airline websites and apply or go to airport I want to work for ? Also do you travel to different state or no?
hi ok hi you can start by searching for job openings directly on the airline’s career page or you can check on the airport page. I travel to different states more than I do countries but I plan on changing that very soon!
I would like to apply as an gate/ ticket agent. I have customer service skills, but my computer skills are pretty basic. Do you have any tips or advice?
Sabrina Mariee you don’t need to be an expert with computers because you’ll receive proper training in whatever department you’re in. As long as you have basic computer knowledge you’ll do fine. I have coworkers who didn’t know how to open the safari app and have learned along the way. Because you have first hand knowledge in customer service, I would focus on that and illustrate how your experience with a diverse group of people would be an asset to the company. Use your experience to make you look like the best candidate!
You are so honest and helpful! I applied for a ticket/ramp agent. I was so worry because my computer skills are not so good. I'm older and worry about all those exams. I'll give my best if I get the opportunity. And by the way. You do look like a Miss America. I relate to your story. Back when I was younger and perky I was told to apply for miss San Antonio, TX, but I never did. Never had the money for it or de desire really. I stayed in Restaurant and hospitality. I regret not pursuing an airline career. I tried only once and it didn't work. But this time baby I'm going to just do it. God bless you and follow your dream. Work hard at it.
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
Hey, I have an assessment workday next week and it says its for 3 hours. I wanna know what assessments did u do and what was the 1 question asked please
I'm probably too late to ask a question, but I live in a pretty small city, and I want to work customer service for our local airport. If I land an interview, do they still fly you to a big city for a group interview and for training? Or is that process only if you want to work in a larger city?
Hannah Olson woops I’m the one who’s a little late haha I’m not too sure about that. I work at a hub so training was in that city however, when I worked for a contractor at a smaller airport training was local. I guess it depends on the airline.
Hi, I'm researching this job, question tho, I live in Boston so if I apply for a position in Logan airport would they offer me something in another state? Also, ik it depends on the airline but how long typically are the shifts?
Hmm I'm not too sure about that but if you applied to a job at Logan airport I would assume they'd offer you positions for that specific airport. Unless of course you transfer out. I'm part time so the shortest shift my airline offers is 4.5 hours.
Tamera Johnson yes & yes! For employees, parents & spouses it’s free travel. At least for my airline the moment I got hired I was given free flight privileges.
Rob Zul78 I’m not sure I understand your question & I’m not sure what the answer is but from my own experience the employer would still hire if you seem fit for the job.
SO I need help. This process has been ongoing for a year and a half. I started applying for a flight attendant, but after 8 interviews, video and face to face, rejection after rejection, I decided to apply for Passenger Service Agent. Now I'm getting rejected from them. I do research, bring all dociments they ask for, dress sharp, smile, answer every question well, with sixteen years of customer service experience, including medical, I have ZERO criminal history, so what is it that all of you people (who successfully get this job) do that I don't? Or what is it that you have that I don't have?
Hi! I have a question so I'm currently in the hiring process for Alaska Air & I have over the phone & in person interview next week.. I just wanted to know if you had any tips for me or answer for the questions that they might ask, I blanked so many time in interviews thanks in advance
LizDoesMyMakeup the questions that usually leave me stumped is what you would do in certain scenarios. An example, you are a bus driver on a tight schedule. You see someone running, do you stop the bus and wait or continue driving? If you choose to stop what happens if they block the door from closing & they’re trying to buy time for their friend or grandma to make the bus, clearly costing you time and potentially money. It’s all about your decision making whether you need to be on time or you’re going to ‘do the right thing’ and wait. Also, make sure to emphasize how your weaknesses are actually your hidden strengths. Think about how an airline operates & apply that to the questions they ask. Best of luck!
I've heard airline employees live in one city, but fly out to another city just to work for an airline. Than fly back home after their shift is over. Is that normal, can you elaborate more on that? Thanks Asking because, I have a f2f interview in Oakland for a major Airline as a Ramp agent, but live in Vegas.
Sami Liua sorry for the late response but no that’s not unusual. Since airlines typically give their employees free flights it’s easier to commute but it also entails long hours in a week to compensate for a week traded off.
Veni Vidi Amavi hi! Yes I’m still with my company and very much enjoy what I do. Everyday is different. If you think you’ve seen it all someone will prove you wrong & blow your mind lol
Sinoti Yo wow I didn’t think you’d actually respond. Thanks so much! I’m waiting on a call back from AA for part time ramp...we’ll see... I’m nervous hours won’t work with school. I’m taking online classes but only have class Friday morning. But every other day I’m free. Anyway, so happy for you that you’re still kicking it with them, good for you! Cool that you’re Jesus follower too! 🤙
I can't say why the pay is so low because I really have no idea why. My best guess is because there's no degree requirement or specialty skills needed. You can move up the pay scale quickly but if you want to be competent at what you do it's going to take some time.
Lollll!!! So relatable 😩 but I’ve finally gotten invited to training for customer service agent 😭😭😭 did your airline have an intense training with quizzes and exams? could you share a little bit more about your experience at training? Looking forward to more of your vids!!!! 😊😊😊 Much love from across the ocean! 💕
Princess Sad Girl_ giiirrrllll yes I had a ton of quizzes, training was like an extra class I didn’t know I enrolled in lol I’ll make a video on training soon! Thank you for your support🤙🏽
Can you move up on the job or get better opportunities? And what are they? I’m trying to get my degree but I don’t know what to get it in I want this to be my forever career but I want to move up with opportunities
Hi, i have an interview for this job and want i really wanted to do is be a flight attendant, and i just really want to get into the arlines for me to change into FA job, is that possible?
United requires you to be working at least 1-year before being able to transfer to inflight. There is no guarantee that you will be accepted to transfer to inflight. They look at your record on the ground such as being late, calling in sick and any complaints. If you have been late or called in sick more than once in a one year period they most likely won’t accept you for flight attendant training.
M M Stay positive and always look your best. I transferred to United inflight after doing front counter check-in and later working the gates at LAX. I flew for 10-years until 2004 and even though the schedule can be challenging and you are often on your own as an ‘extra’ flight attendant it was a good career. The pay gets much better the longer you fly plus you have 2-weeks off per month on average!
lasuvidaboy is it possible to work partime in airlines cause i have a fulltime career job right now that i dont want to let go, although i only work 4 days night shift
Ariel Anderson I’d start applying because the application process may be long. I have coworkers that commute from a different state so I don’t think it’d be a problem lol
I'm not sure if I want to be a gate agent but I'm looking into possible jobs at an airport and your job area sounds somewhat appealing to me. If I do decide on being a gate agent how can I find jobs for being a gate agent at My local Airport? When i google search i cant find anything:( Also do I need any certain type of education or experience, any special requirements like that i should know about?
Sorry for the late response! It may be difficult even now to find open positions for any airline considering many people are being furloughed. But keep checking just in case things change! High school diploma is needed for education & some kind of experience in customer service.
Bloom Where You're Planted. That's a lovely expression. thanks for the advice!
This is my first comment on a UA-cam video. You did excellent, very clear, positive,yet realistic in your expectations. Keep up the good positive work!
Carl Strasburg thank you! I appreciate it.
Airlines have slightly different styles and personality types that they favor. Much of it depends on where the headquarters is located, where they fly, and what their customer base is like. If you aren't a fit for one airline, they probably aren't a fit for you either. Just find the one that's right for you! As for the job itself, you need to be a patient, friendly, energetic type who can understand and work within lots of rules to accommodate your customers! Can you help someone and give them superior service all while they are furious and speaking angrily to you? You will see this on a daily basis in airline customer service! The airline world is an awesome place to be if you are a highly motivated type, truly enjoy interacting with people, and have a servant's heart!
crjetpilot beautifully said.
Awesome comment! (:
thanks for this I just started as a CSA with menzies aviation,I work with Alaska airlines,its overwhelming at times.
Just came across your video I was so inspired to stay focus. I want to work for a specific Airline soooooo bad. I applied 2 weeks ago and haven't heard anything yet, So I guess I can have hope. Thank you
If i pass my test for abm which is my employer then ill be working for united at lax got 5 test tomorrow i have to pass whivh im nervous about but if i pass ill get my uniform the day afyer tomorrow thats when ill get my badge also
thank you for the video, it really help me getting some background ideas for my video interview with the Air New Zealand Customer Service Agent tomorrow morning.
Congrats on the job! Air New Zealand is an amazing airline!
I’m currently in the background check stage and this really is the longest process ever. I applied in Feb 😂 thanks for these videos though, it makes me even more excited!
iLUBkiNG2 Yayy, congratulations!!
How long does background check take for homeland security?
I applied for Delta Airlines as a Ramp agent but I was told it will Customer Service Agent. I had the interview last Monday. I was told they will let me know by the end of this week. Thanks for the video. It encourages me to not give up.
What happened???
@@colinhill7715 I didn't get it.
What happened???
I know your video is dated, but I just wanted to mention that I'm surprised Alaska Airlines didn't hire you. I worked for Alaska and you would have been and could be a great fit. Everything you mentioned in your video is entirely spot on. Best to you!
thorceltic thank you! I guess everything works out for a reason I’m just happy I have flight benefits haha
Dated? Lol this was last year
Thank you Sinati! I love your personality and your heart to trust God... Best of luck and keep that smile...
Your videos are so informative and encouraging. Thank you so much for taking the time to post!
Faith A thank you for watching😊
Yes, Alaska Airlines hiring process was intense!! I remember how mine went also. 1st video interview process.... couldn't find a decent location on campus to record so I used my Dean's conference room. Laptop died halfway through the video... continued on with my smartphone, as I hit submit my phone died right after. 2nd my printer broke last minute so I couldn't print my mandatory resumes. 3rd my university computer lab opened at 7am.. finally printed my resumes. However next challenge was my interview was across the 10 mile bridge at 8am on a weekday. (California traffic is miserable). 1hr seemed impossible. 4th I get stuck in traffic with only 15 minutes to spare! Counted on my friend's prayers. I remember that morning I looked up on the bridge and I see Alaska Airlines landing toward the airport. I was looking for a miracle! I made it to the interview 5 minutes early! Usually working for airlines means older more experienced folk. I was the only youngster and lost hope very quick. They also forgot to interview me and started to clean up the room. I was the very last person to get interviewed and I thought I'd lost it all after all this chaos I'd gone through. It turned out I got an offer right on the spot! Nearly 1 year later.. I've been in love with my company ever since! And yes for those trying to get into aviation, you have to be serious and want it like your life depends on it. This isn't a 9-5 job where you aren't flexible. It took me 7 months to complete probation. You will be working 10 - 16hr shifts on a normal basis and you must always remember why you love what you do. (Yes even without any of the flight benefits). I've always had a true passion for aviation since I was a kid! Never ever give up even if it seems impossible. I still can't believe I did all that almost 1 year ago! Haha! #iamalaska
mhakeem14 WOW!😲 what an amazing story thanks for sharing. Those tough moments must’ve made the job offer such a sweet victory. This just made my day!
YES ALASKA AIRLINES HIRING PROCESS WAS | INTENSE REMEMBER HOW WENT ALS
So love your video. Very informative plus I liked your personal insights of how you handled rejection and still pushing forward. Thank you so much Sinoti (love your name too...has a musical quality to it).♥☺♥
Great jobs, you represent well.
i recently got hired as a gate agent/check in agent (customer service rep) with an airline and i've been finding it really over whelming.
learning all the computer programs, knowing all the proper fees, rules and regulations, handling inbound and outbound flights at the same time is so difficult. i'm only on day two shadowing, but i feel like i blank at everything and bring my shadow agent down :(
do you have any tips for first timers in the industry and how to keep our heads up? i'm feeling defeated and low confidence because i'm not picking everything up quick.
marzipin honestly it’s a ton of information being thrown at you all at once so don’t be discouraged. Once you get your hands dirty and gain more experience day by day it’ll get better. I can say that from my own experience I totally understand where you’re coming from! The first day on my own it took me 40 minutes to rebook ONE passenger, which now takes me 2 minutes or less, because I was nervous and forgot what to do lol but trust me you’ll be fine. You know that saying, “Rome wasn’t built in a day” well that applies to this too. Stride into work with confidence, no matter how daunting it can be, be prepared to learn & soak in all the advice from your trainer. I’m excited to hear your experience once you’re on your own. Please keep me updated & best of luck :)
i am going to apply for gate agent , but i am very slow typing.My question is should i first take classes for typing or this is not issue?
Lilija Knight typing won’t be an issue, however, it would be very useful to have that skill in your arsenal. I have colleagues that were slow typers when they first started and now they’re quick. It all depends on what makes you feel comfortable, so if taking a class would ease your mind by all means do it. But it’s not a big deal :)
Sinoti Yo thank you.
I also speak and write 3 languages ,english, russian , and lithuanian.I would like to know if that helps applying for gate agent. Thank you.
thanks for making this video it's so helpful.i work for menzies aviation/ Alaska airlines,its my first on the job training week and it's very overwhelming,they expect me to know everything from the training I told my manager,i learned stuff via the training though I'm still new at the task at hand
I'd say the first month is always the hardest because you're still trying to grasp the information and apply it to the job. Give it a month or two & I'd love to hear an update about your experience!
@@SinotiYo indeed thanks so much for the reply
What are some examples of the scenario questions?
I’ve love to know what Scenario questions are like
Still hoping to get hired as an airline customer service agent someday....had a phone interview with southwest but I didn’t pass that. Other airlines haven’t even given me a look. I have no airline experience though....just relying on cover letters.... 😅I do like your day in the Life gate agent video....that would be my preference if I did get hired
virginiaplanespotter thank you and fingers crossed you get hired with a great airline!
Ur friendly gate worker here 😂
Good tips... I sure left u a like and I wish u a awesome week ❤️
7 Kids and a Husband thank you! Have a great rest of the week🤙🏽
Hi 👋 did you do the PAT and drug test the same day as the interview ??
Got the biggest test i have ever did in one day before tomorrow 5 test in one day for abm if i pass i get my uniform Thursday cause thats when i pick up my badge then after my badge have to head back to there office for my test to be graded if i pass thats when tneyll give me the uniforms then i start on the job training at lax
Very informative video
Will you let us know that how long will it take after the face to face interview when will airline let you know back eighter you pass or fail when will they email you back?
I’m trying to apply at Delta or Alaska.
Census good luck!
Enjoyed watching your video. I've been chosen by Delta for an online interview for Ticket Agent . Hope all goes well .
Sal Esh thank you! So how was your interview?
@@SinotiYo I did the HireVue interview a little over 2 weeks ago but have not heard back. I also sent out an email couple days ago for an update... and my status still displays Under Review , but i'm not too hopeful.
How long did it take them to reach out to you after applying? I just applied today for delta ticket agent but i never received a confirmation email or anything after so I’m worried they didn’t receive it....
@@stepphinamckinley7376 Not too long actually, just several days after I submitted the application.
Sal Esh great ! What was your next step in the process? So you applied then what was next? The online interview? The phone interview?
just applied. can't believe I got an interview within two weeks for a tix agent for d. will it be a group interview? and if I did well, a one on one? do they ever give offers that same day. lastly, I know you get great flight deals, but do you also get heavily discounted hotels or just okay discounts? thank you from a fellow flip!
Does anyone know what the training in Chicago is like for a passenger service agent is like? I was told I'd be doing a 10 day training there since I'm at a small airport in NORTH Dakota.
How was the training. I just got hired at Spirit...
I want to clean inside the airplane how can I apply for that? thx
Laydee T sometimes the airline will have that position posted on the career page or you can check on the airport website for job openings. Some subcontractors that I know are McGee & DGS.
ok thanks💕
@@SinotiYo Thanks for that info as well. Was something I was considering.♥
ABM
I still keep applying. I'm glad I'm not the only one waiting. I applied 11/9/2019 for this airline job, about a month after I took an hour long assignment they sent me, now it's 2/21/2020. Still waiting to hear back... wasn't too sure if that was normal. Usually they'd email me back denying me
Whistle Blower1 unfortunately the wait time can be dragged out but if you haven’t received a rejection email then there’s still hope!
@@SinotiYo I got denied a week ago lol.
Hey I applied for aircraft cleaning & I was wondering about the background check & what will keep them from hiring me & what is their age limit??
Thanks for the Knowledge!
Good job !!
I wish the working the Air Canada
You are awesome hun!
what were the scenario questions????
Enjoyed the video but wish you would have given actual examples of the types of questions that someone could expect to answer during airline job interviews.
Good tips, I volunteered at Sunrise assisted living and I volunteered about 6 months and worked hard and they wanted me to come in and work at nights The gal that interviewed me named Jessica said on the interview I don't need any money and I want to give all the volunteers the opportunity I thought why did you accept my job application and put me on the interview to tell me you're not going to hire me when you just didn't accept my job application and she did it in her office and sat next to me and treated me like a boyfriend and she had all the coordinators show up for the interview and then told them she didn't need them. I always thought It would be fun to work for JetBlue airlines to work at home because I saw it on the news one time.
Hi! I applied for a "ticket/gate agent (customer service) position at the airport. I want to work gate not ticket, and my interview is in a week. Do you know if I choose whether I work at gate or ticket, or do they place me wherever they want when the job starts? Thank you!! :) great video
This was really helpful thank you!
Great video... I'm glad you're teaching others how to better there life's.. if only the airlines company pay there employees as good as they look and act.... besides the great perks benefit discount.. they should pay you'll well because you guys put up with some crazy people..
Thank you so much for the compliment😊
No worries... I get it.. all my family members work at the airport in maui weather is customer service or run way rental car 🤣.. the whole nine.. its like a way of life for them 😆 🤣.. but im not gonna talk crap because I get to take advantage of buddy pass 🤭 to fly back to go fishing in the winter..
That's inspirational. Thank you for your advice. My passion and motivation to work in any aviation industry is my dream. I'm a Filipino but American citizen not born here in the U.S my fear of applying is my accents of my origin country. I work as a Car rental agent (Budget rent a car) in Dubai back in 2007. I love and, I enjoy working and helping people. I Am High School graduate only, but has A caregiver certification and taking soon a certification of being Certified customs specialist. my dream is to work in any airline industry. please, your advice is highly appreciated.
ellenmagicallife I have many Filipino colleagues so you’d be fine! Just apply & see what happens!
Helpful info. Thank you. Is there such a thing and someone already working inside referring someone? Dors that help?
Eli Marc yes! Referrals help especially when it comes from someone with a good work ethic👍🏽 use it to your advantage!
Thank you so much I’m trying to work at an airline like my father he works for American Airlines 🙏🏾
Thank you. You'll get it!
I recently have had an interest in working for an airline, preferably American or Southwest, but i don’t necessarily live near my Airport. Plus to get there, id have to cross downtown and im not good at waking up early assuming id get morning shifts
Hi Sinoti. Thank you for the cool and informative video. Do the airlines hire older adults (like 40+) for this job? This is my situation and if you could let me know what your experience has been, I would really appreciate it.
Hello! Did you had to the badge test? If you did how was the test? Was the test easy, challenge? Thank you in advance!
Van Cunanan yes, there is an airport badge test. It’s not bad because you can take notes & use them 👍🏽
I’m trying to get on with an airline, and check religiously for all airlines..what other options for someone who don’t hve experience, like being a captain or technician. Also, for ramp agents do females go outside and load & unload or do they kept them in the inside to put the bags on the conveyor
vickey jackson if you don’t have experience I would encourage you to continue applying because I know people that work airlines and it was their first job. Sometimes it’s a long process of sorting through numerous applications so hearing back from an airline can take months. If you were to apply to be a captain or technician you would need an educational background and a good amount of experience. As for ramp, it doesn’t matter if you’re male or female the same duties listed on the job description will apply to you. So yes, this includes being outside marshaling in the plane, lifting bags and on/offloading bags from the plane. A great female ramper to follow on UA-cam is “Bohemian Traveler” she gives great insight of her job and provides tips as well. I hope this helps.
Heyyy, thanks for replying back so quick, I got another question. I may have many....lol, do you have an email that way I can ask you more questions if needed.. my ? Do you know if delta training class in ATL or do they train in whatever state in the city you’re applying for the job. I do know headquarters for delta is in ATL. I know you work for United, I thought maybe you was aware .thanks again
If it'd possible can you talk about the pre course, on the job training etc. The tests etc leading up to your first day ?
Hi I loved your video I’ve been applying for a position for a lot of airlines i even applied to the ones not in my location lol but if I get hired in another location can’t I ask them to transfer me ? Or can I get a crash as down there ?
jana depends on the airline but I’m sure you can request to transfer, however, there’s a high chance of there being a waitlist. I know flight attendants have crash pads so you’d probably have to network but I’d recommend to do some research on that one.
Sinoti Yo thank you so much !
This was helpful. I just applied for a reservations specialist at an airline. Any idea when I might hear back? It's been a month at least.
I honestly have no idea when you'll hear from them because I have friends that work for other airlines that have heard back within 3 months of applying. So I'm going to give you a ball park answer & say 2-8 months lol
Thank you for the reply! I finally heard back and did not get the job. I'm going back to school to be a nurse.
Bummer. But congratulations on pursuing a different career & good luck on your studies & clinicals! (My best friend just finished her first semester & she's just glad it's over lol)
@@SinotiYo thank you! You're the best! Keep making great videos! You are making a difference. I can tell that you get a kick out of that.
Thank you, that meant a lot!
Thank you for this. Very helpful♥
Do you know if you are able to commute via flying like flight attendants for customer service jobs? I don’t live in a big city but I’m 4 hrs away from Atlanta.
Julieth Sierra as long as you get hired with a company that has flight benefits then yes! I have coworkers that work here in California but live in Atlanta, New Mexico & Boise.
I'm first nnnnyyyeeehehehehehehehe ..... wakanda forever
I would love to work as a gate agent, but I don't have any experience at all. I was looking at ramp agent too, but I am not sure if I can do all that lifting. Are there any other jobs that give you the same benefits, but working inside the airport? Thank you
There's reservations, inflight services, HR & various management positions. I'd encourage you to check out airlines' job listings.
@@SinotiYodo all personal of airline have benefits?
I have a interview tomorrow with United ground express, training is in Chicago for 3 weeks for gate and 2 weeks for ramp. I worked for us air express several years ago and did both gate and ramp.
My question is, how hard is the training? With us air it was intense!!!
Trying to remember all the city codes
Can you describe what the class day was like. Thank you!!
Rebecca Black you summed it up in one word, intense. But it was very interactive because everything I learned I had to do it on the computer. My experience was great but there were days where it dragged so be sure to take some snacks lol
How are the free flying advantages and how often can I travel and how many total people can travel with me?
Have you ever thought about going the pilot/flight attendant route? Is that something you would want to do?
Yes! I’m actually pursuing my pilot license 😊
Is being a gate agent a good step to becoming a flight attendant ?
lucas8732 It’s easier to transition to an inflight position since you’ve already got your foot through the door.
Thank you so much fir this video!
hey! did you go away for the 3 week training? if you did could you do a video about the training & how everything goes? I just got hired & I’m kinda nervous about leaving for training.
Ziara Armstrong because I got hired at a hub I didn’t have to travel for training, however, I wish I did! It was a bit intense because there was so much information and you’re sitting the entire time so it gets a little boring lol make sure to bring snacks, a water bottle to stay hydrated & a good attitude & you’ll do just fine :)
Ill be. Training soon...looking for tips
I’m very interested. How do I start to apply ? Do I go to the airline websites and apply or go to airport I want to work for ?
Also do you travel to different state or no?
hi ok hi you can start by searching for job openings directly on the airline’s career page or you can check on the airport page. I travel to different states more than I do countries but I plan on changing that very soon!
@@SinotiYo Is traveling a part of the job? I think i'm interested but i don't really want a job that's traveling often.
Do gate agents get same flight benefits as flight attendants?
Oh I love this!
I would like to apply as an gate/ ticket agent. I have customer service skills, but my computer skills are pretty basic. Do you have any tips or advice?
Sabrina Mariee you don’t need to be an expert with computers because you’ll receive proper training in whatever department you’re in. As long as you have basic computer knowledge you’ll do fine. I have coworkers who didn’t know how to open the safari app and have learned along the way. Because you have first hand knowledge in customer service, I would focus on that and illustrate how your experience with a diverse group of people would be an asset to the company. Use your experience to make you look like the best candidate!
You are so honest and helpful! I applied for a ticket/ramp agent. I was so worry because my computer skills are not so good. I'm older and worry about all those exams. I'll give my best if I get the opportunity. And by the way. You do look like a Miss America. I relate to your story.
Back when I was younger and perky I was told to apply for miss San Antonio, TX, but I never did. Never had the money for it or de desire really. I stayed in Restaurant and hospitality. I regret not pursuing an airline career. I tried only once and it didn't work. But this time baby I'm going to just do it. God bless you and follow your dream. Work hard at it.
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
Hey, I have an assessment workday next week and it says its for 3 hours. I wanna know what assessments did u do and what was the 1 question asked please
I have a interview tomorrow for a Provisioning agent position with a local airlines.. any tips for that job role specifically?
Hi. I want to become a passager agent... And what are some of the requirement needed.?
I'm watching this in 2024 0:30
Super helpful!
I'm probably too late to ask a question, but I live in a pretty small city, and I want to work customer service for our local airport. If I land an interview, do they still fly you to a big city for a group interview and for training? Or is that process only if you want to work in a larger city?
Hannah Olson woops I’m the one who’s a little late haha I’m not too sure about that. I work at a hub so training was in that city however, when I worked for a contractor at a smaller airport training was local. I guess it depends on the airline.
Hi, I'm researching this job, question tho, I live in Boston so if I apply for a position in Logan airport would they offer me something in another state? Also, ik it depends on the airline but how long typically are the shifts?
Hmm I'm not too sure about that but if you applied to a job at Logan airport I would assume they'd offer you positions for that specific airport. Unless of course you transfer out. I'm part time so the shortest shift my airline offers is 4.5 hours.
What are the requirements for the gate agent?
nothing to bad tbh
How is the test ? When you go away for training?
Stacy Swift I know I’m 4 months late but what do you mean by test? I work at one of our hubs so I didn’t have to travel for training 👍🏽
I recently interested in this career. I got a course but I have never found an interview. But I have a question, Is it important the age?
Hey do you get benefits or discounts on flights?
Like when you first started?
Tamera Johnson yes & yes! For employees, parents & spouses it’s free travel. At least for my airline the moment I got hired I was given free flight privileges.
Does getting a ticket agent job depend on the the city you live in? I live in Tampa if that makes a difference.
Rob Zul78 I’m not sure I understand your question & I’m not sure what the answer is but from my own experience the employer would still hire if you seem fit for the job.
Did you have to do an agility test??
Hi, can you please make a video on Americans new rule where they’ll only have one gate agent instead of two?
What do you need to do at uni for this job?
sandrii 13 this position only requires a high school diploma.
I finally got a job for United 🤝🤝🤝
Yay! Congratulations & hope training is going/went well :)
YAY
Good evening dear please can you help me to get a work at elpot please
Is the American airlines 3 week training hard.
SO I need help. This process has been ongoing for a year and a half. I started applying for a flight attendant, but after 8 interviews, video and face to face, rejection after rejection, I decided to apply for Passenger Service Agent. Now I'm getting rejected from them. I do research, bring all dociments they ask for, dress sharp, smile, answer every question well, with sixteen years of customer service experience, including medical, I have ZERO criminal history, so what is it that all of you people (who successfully get this job) do that I don't? Or what is it that you have that I don't have?
Hi! I have a question so I'm currently in the hiring process for Alaska Air & I have over the phone & in person interview next week.. I just wanted to know if you had any tips for me or answer for the questions that they might ask, I blanked so many time in interviews thanks in advance
LizDoesMyMakeup the questions that usually leave me stumped is what you would do in certain scenarios. An example, you are a bus driver on a tight schedule. You see someone running, do you stop the bus and wait or continue driving? If you choose to stop what happens if they block the door from closing & they’re trying to buy time for their friend or grandma to make the bus, clearly costing you time and potentially money. It’s all about your decision making whether you need to be on time or you’re going to ‘do the right thing’ and wait. Also, make sure to emphasize how your weaknesses are actually your hidden strengths. Think about how an airline operates & apply that to the questions they ask. Best of luck!
I've heard airline employees live in one city, but fly out to another city just to work for an airline. Than fly back home after their shift is over.
Is that normal, can you elaborate more on that?
Thanks
Asking because, I have a f2f interview in Oakland for a major Airline as a Ramp agent, but live in Vegas.
Sami Liua sorry for the late response but no that’s not unusual. Since airlines typically give their employees free flights it’s easier to commute but it also entails long hours in a week to compensate for a week traded off.
*great tips! I'm more a ramper myself, I like being outside. But these tips were real solid! Are you still working there, do you like it still?* :)
Veni Vidi Amavi hi! Yes I’m still with my company and very much enjoy what I do. Everyday is different. If you think you’ve seen it all someone will prove you wrong & blow your mind lol
Sinoti Yo wow I didn’t think you’d actually respond. Thanks so much! I’m waiting on a call back from AA for part time ramp...we’ll see... I’m nervous hours won’t work with school. I’m taking online classes but only have class Friday morning. But every other day I’m free. Anyway, so happy for you that you’re still kicking it with them, good for you! Cool that you’re Jesus follower too! 🤙
I have a interview tomorrow at Alaska Airlines any tips ??
Mario Lopez sorry I’m late lol but how did it go?
Hey, how does hiring day look like ?
Thank you.
Is it easy to transition from a telephone customer/sales support role to a gate agent?
Opocrious I can’t say but if you’re good with people you’d be great as a gate agent!
Why is the pay so low? Also how fast can you move up he payscale and promotions?
I can't say why the pay is so low because I really have no idea why. My best guess is because there's no degree requirement or specialty skills needed. You can move up the pay scale quickly but if you want to be competent at what you do it's going to take some time.
Lollll!!! So relatable 😩 but I’ve finally gotten invited to training for customer service agent 😭😭😭 did your airline have an intense training with quizzes and exams? could you share a little bit more about your experience at training?
Looking forward to more of your vids!!!! 😊😊😊 Much love from across the ocean! 💕
Princess Sad Girl_ giiirrrllll yes I had a ton of quizzes, training was like an extra class I didn’t know I enrolled in lol I’ll make a video on training soon! Thank you for your support🤙🏽
Can you move up on the job or get better opportunities? And what are they? I’m trying to get my degree but I don’t know what to get it in I want this to be my forever career but I want to move up with opportunities
Hi, i have an interview for this job and want i really wanted to do is be a flight attendant, and i just really want to get into the arlines for me to change into FA job, is that possible?
United requires you to be working at least 1-year before being able to transfer to inflight. There is no guarantee that you will be accepted to transfer to inflight. They look at your record on the ground such as being late, calling in sick and any complaints. If you have been late or called in sick more than once in a one year period they most likely won’t accept you for flight attendant training.
lasuvidaboy thank you so much, at least i know it’s possible, i’ll work hard so i’ll be able to transfer
M M Stay positive and always look your best. I transferred to United inflight after doing front counter check-in and later working the gates at LAX. I flew for 10-years until 2004 and even though the schedule can be challenging and you are often on your own as an ‘extra’ flight attendant it was a good career. The pay gets much better the longer you fly plus you have 2-weeks off per month on average!
lasuvidaboy is it possible to work partime in airlines cause i have a fulltime career job right now that i dont want to let go, although i only work 4 days night shift
M M it’s definitely possible. That’s what a lot of people do just to have the flight benefits.
You should be a flight attendant!!
Jefferson Noguera I’ve debated many times but I feel this position better suits me.
Did you get the job offer the same day or at the interview or did they contact you later?
mandi05 I was offered the job a week after I was interviewed.
I'm going to be moving soon to a new state do you think if I start applying to airlines I would be considered or not since I don't live there yet?
Ariel Anderson I’d start applying because the application process may be long. I have coworkers that commute from a different state so I don’t think it’d be a problem lol
Thank You so much! :D
Do you mind letting us know what questions they asked you?
where do you get your clothes from and how much was it ?
charaed caulk when I went in for the interview I bought my clothes from H&M
Sinoti Yo thank you ❤️
Sinoti Yo what kind of training did you have yo go thru ? how long was it ?
@@charaedcaulk2200 I'd say training was a month & a half long. The training revolved around the computer system & policies.
I'm not sure if I want to be a gate agent but I'm looking into possible jobs at an airport and your job area sounds somewhat appealing to me. If I do decide on being a gate agent how can I find jobs for being a gate agent at My local Airport? When i google search i cant find anything:( Also do I need any certain type of education or experience, any special requirements like that i should know about?
Sorry for the late response! It may be difficult even now to find open positions for any airline considering many people are being furloughed. But keep checking just in case things change! High school diploma is needed for education & some kind of experience in customer service.
I am a former flight attendant... will that help me with potentially getting a job as a gate agent?