AIRPORT PASSENGER SERVICE AGENT INTERVIEW QUESTIONS & ANSWERS! (Become a Passenger Service Agent)
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- Опубліковано 4 лют 2020
- Get your copy of Richard's Passenger Service Agent Interview Questions & Answers guide: passmyinterview.com/airport-p...
In this interview training video, we teach you how to prepare for and pass an Airport Passenger Service Agent interview with insider tips and strategies for getting the job of your dreams.
THE ROLE OF A PASSENGER SERVICE AGENT (AIRLINE + AIRPORT)
The role of a Passenger/Customer Service Agent comes with a huge amount of responsibility. It is a customer-facing role that requires you to:
- Be the first point of contact for all flying passengers and customer;
- Answers questions and queries relating to the airline flight destination;
- Check-in passengers and their luggage and baggage;
- Ask security questions;
- Check airline flight tickets and passports;
- Keep passengers updated on flight details and check-in gates;
- Deal with passenger questions, comments and queries;
- Provide excellent customer service at all times;
- Be a positive role model for the airline you are working for;
- Work as part of the wider airport and airline team.
#passengerserviceagent #airlineserviceagentjobs #interviewtips
LIST OF AIRLINE PASSENGER SERVICE AGENT INTERVIEW QUESTIONS, TIPS AND ANSWERS
Q1. Tell me about yourself and why you want to become an Airport Passenger Service Agent?
Q2. What has attracted you to our airline?
Q3. When have you provided exceptional customer service?
Q4. How would you deal with a difficult or irate passenger at the airport ticket desk?
Q5. A customer/passenger misses their flight. What would you do?
Q6. Why should we hire you as our Airport Passenger Service Agent and what can you bring to the role?
Q7. What skills, qualities and attributes do you have that are a match for a role of an Airport Passenger Service Agent?
Q8. Explain a situation at work when you had to demonstrate flexibility?
Q9. Describe a time when you went above and beyond what was expected for a customer?
Q10. As our Airport Passenger Service Agent, what steps would you follow when dealing with a customer or passenger complaint?
Q11. Tell me about a time when you had to work as part of a team?
Q12. How would you deal with another Airport Passenger Service Agent was not pulling their weight?
Q13. Have you ever had to deal with a highly-stressful situation at work?
Q14. Why do you want to leave your job?
Q15. What was the last piece of professional development you undertook?
Q16. What are your strengths?
Q17. Where do you see yourself in 5 years' time?
Q18. What’s your biggest weakness?
Q19. Do you have questions for the panel?
Q20. Why should we hire you as a passenger service agent?
This guide and video are suitable for all airlines and airport passenger service agent jobs, including roles at Menzies, Swissport, Gatwick Airport, Heathrow Airport, Stanstead Airport, manchester Airport, and others. It is also relevant for airlines such as British Airways, EasyJet, RyanAir, Virgin Airways, Aurigney, Jet2, Aer Lingus, Emirates, Qatar and United Airlines.
Connect with Richard McMunn on LinkedIn.com:
/ richard-mcmunn-coach
Download Richard McMunn's Airport Passenger Service Agent interview questions and top-scoring answers:
passmyinterview.com/airport-p...
Get the answers >>> passmyinterview.com/airport-passenger-service-agent-interview/
OMG THANK YOU SO MUCH! I just got accepted for my flight attendant job with no experience by watching this video. You’re such a blessing!❤️💯
Glad it was helpful! And congratulations!!!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
You are so good and answers calmly and professionally, I'm a fresher college graduate and aiming for a PSA position. Thank you for your advices. New Subscriber here
Hello Richard!
I just want to say thank you. This video help me alot before having the job interview for this position. I passed the interview!
WELL DONE!
Hi Richard, thank you so much!! I got the job with the airline. It is my dream job. Your video was very helpful. I wish you all the best.
I'm so pleased to hear my videos were able to help you in achieving your dream job, best of luck with it!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz I have subscribed.😊All the best.
@@jimmychai9776😁
This helped me a lot. Thank you so much!! I just got hired for United airlines
Glad I could help! Congratulations!! 😊
Hi please can you send me sample of your resume, I will to apply for another airline
Hai can u send me your sample resume..
Congrats👍🏻
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
I JUST CAME BACK TO THANK YOU SO MUCH I JUST GOT ACCEPTED AS A CUSTOMER SERVICE AGENT BECAUSE OF THIS VIDEO. I’M SO HAPPY AND GREATFUL❤️❤️
Great job!
Watch this video too: ua-cam.com/video/KCm6JVtoRdo/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Wish company??
Wich company
This information is extremely useful and I greatly recommend this for anybody with doubts
Glad it helps! 😊
Wow thank you very much sir ! Exactly what I was looking for ! Useful tips
Glad it was helpful!
I love it the way you explain it. just amazing hope to get the job in airline
You can do it! 😊
Wow! Amazing responses thank you!
Many thanks
Have an interview today and I’m so nervous. Ive looked into this and I really hope that this’ll help… pls do pray for me guys! Lets see how it’ll go and I’ll give an update! Thankyou for the video🥰
Good luck! You can do it! 😊
How was it
@@whiteswan2949 it went good but still no news of them ..☹️
I have an interview today in a couple hours 😅 nervous but wanna get it over with.
Do you know how many questions they asked you? Was it a lot?
Thanks alot you've been very helpful
You have a good questions and answers thanks so much
You are so welcome
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
This video helped me a lot,I just got hired. Thank you so much!!!
Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: ua-cam.com/video/znku_lZ8mA4/v-deo.html
I wish you all the best in your new role! :)
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Today I had a phone interview and it was perfect!! These tips really helped me!!! You are brilliant Richard!! Thank youuu 😨😨😍😍
Great job!
This was great!
Glad you found it helpful! 😊
Thankyou sooo soo sooo much . I cleared my interview and you know whAt she said . She said , she never met someone who gave this much good answers . Thankx alot boss . Gonna share your page as much as possible♥️♥️♥️
Respect and love from my side . N yh i signed the offer letter.
MOST WELCOME
Thank you so much for all the help I just finished my hiring process with American Airlines thank you
That is great to hear! How did it go?
@@CareerVidz yes I got the job on the spot will be starting on February
I have an interview tomorrow and this is an excellent tip for answering these questions....its Aug 2023 and I am thanking you for this video post, its old but it is still very useful
Best of luck! You've got this! I do have these last minute interview tips for you: ua-cam.com/video/6bJTEZnTT5A/v-deo.html and this one: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
How did ur interview go?
Thank you and GREAT video
Thank you! Good luck!
Thank you so much Dear Sir, Richard McMunn.
You are very welcome!
I have an interview coming up for the role of customer service agent with virgin holidays. I am going to prepare myself by listening to your answers over and over again. Please pray for me🙏🏼🤗
You've got this!
Hi Desi, how did your interview go?
@@shamsdhin Hi Shams. No I couldn’t pass the interview. It was my own fault. I will try again after 6 months.
@@SmahVlogs oh, sorry to hear about that. I want to ask you what happened in order to prepare myself for an interview I have tomorrow, but I don’t know if that’s appropriate. Anyways, I wish you all the best in your next one. 🙏🏽
Really help !!!!!Thankyou !!!!!!!!!
You're welcome!
Hello I have an Interview tomorrow and I really would like to prepare myself. Thank youuuu for the guidance 💖
Good luck!!
Watch this video too: ua-cam.com/video/KCm6JVtoRdo/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Really great answers and awesome tone of voice. Thanks a lot I have a video interview tomorrow I will follow your tips. I wish you all the best and success in your life.
لو سمحت ياأحمد هما محتاجين مستوي عالي في الانجلش
Really great, thank you! Will use this, hopefully I remember these answers. My interview is tomorrow at 8:30am.
You've got this! Please watch these tips also: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz thank you! I just got back… I was hired! Definitely subscribed.
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
@@jessicagiraffact , how was your interview?
Great video 👍!
Thank you! 👍
Thank you so much, I'm preparing, all the way from Lebanon,for my interview with Emirates Airline as a customer service agent,by watching your videos. And they are really helpful. Hope I will pass the assessment,get the job and live in my dream city Dubai❤
Best of luck! I hope the video helps :)
Howd ur interview go and for which airline i wanna live in dubai or at least go there and buy some stuff one day hopefully vacation to
@@Theturbobooster Hello. Its Emirates Airline. I did the interview today on Hirevue app, I prepared a lot but the questions were totally different. However,I was good hopefully I will get the job . So you can apply on their webiste but they need customer service experience and english lang definitely.
@@raniazahalan6133 i just got hired by abm to work for united airlines airline passenger service really first time working at an airport ive never really been inside other than walking to the exit to the elevator so that i can go to my interview after getting off the flyaway ill be working at the lax which is cool so happy about that got my uniforms on the 7th then randomly it started raining right after when there was no chance of rain then thunder and lightning but yea congrats how long is on the job training for a a airline passenger service agent heard its easy
Hello thank you. I have an interview tomorrow I hope and pray I get the job. 🙏🏻
Best of luck! 🤞 Let me know how it goes 😊
Did you get the job?
I hope you do too !
Hey I got the job. Worked for a month and quit. Worst job ever. I applied for a flight attendant position. Have an interview on the 30th of this month.
@@jessievazquez7818 we’re the questions they asked similar to this video?
Thanks a lot sir... It's very helpful
Most welcome
excellent. It could help a lot.
Hope so!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thank you so much sir
Thank you, my interview Thursday
You are welcome and good luck I hope you PASS :)
@@CareerVidz Thank you so much for your help, I recommend everyone have interview to join your tube as you are helpful, I pass, I appreciate help
Thanks a lot
Very useful
You are welcome
Watch this video too: ua-cam.com/video/wexzvClUcUk/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Thank you !! 🤗
You’re welcome 😊
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thanks Richard 🌹♥️❤️Thanks Richard 🌹♥️❤️Thanks Richard 🌹♥️❤️Thanks Richard 🌹♥️❤️
Thank youuuuuuuuuu!!!!
Finally I got this job
Thanks Richard 🌹 ♥ ️❤️Thanks Richard 🌹 ♥ ️❤️
You are so welcome
Thank you so much 💓
MOST WELCOME
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thanks 4 d information
So nice of you!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
My interview is this Thursday thank you much
GOOD LUCK
Thank you.
No problem! Happy to help! 😊
Thank you so much, I just got accepted with Menzies Aviation.
So happy to hear this!!! Congratulations!! :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
What is their age range because i have got an interview with them today, i am 17
I have a interview with menzies next week. How is the job going? Was it a difficult interview?
I am grateful and thankful for your channel 💗🦋💗
I'm so glad!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Thanks you 😊
Welcome 😊
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
It is good video. This video give me some advice, I get this job.
Glad to hear that
very good your video
Many many thanks
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hi there ! Could u pls tell me , which courses should I study in this job? I just finished my Certificate three
For my opinion you doesnt need to study course to this job. I think need to carefully understand airport operations by searching in the google and also u need to be passionate about customer service. I am undergraduate on Hotel Management but I managed to get this job
I literally have an interview in the next hr . I am ready😊
Best of luck! You've got this! I do have these last minute interview tips for you: ua-cam.com/video/6bJTEZnTT5A/v-deo.html and this on: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please do let me know how it goes!
Thank you for this, It was very helpful. I got the offer as a Passenger Service Agent!
Glad it was helpful! WELL DONE!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Which airline
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
@@jessicagiraffact I would say there’s no level, As long as you can communicate in english. Comprehending the rules and regulations that’s all that matters. Knowing other language such as spanish would be very helpful too. ☺️
@@lifeofmomo5046 Thanks a lot 😊
Thank you for the video
This is helping me a lot
I have interview within this week for the video recording for the one of the airline in the UAE
PRAY FOR ME HOPEFULLY I GOT THIS OPPORTUNITY 😇
Good luck - you've got this! 😊
how was it?
Thank God am on the stage of joining formalities
Hopefully everything will goes well till I am officially hired
🙏😇
Thanks a million, is there a video on station Agent &sales (airport/airlines)
My greeting from Egypt
Great efforts
I have this great video to help you: ua-cam.com/video/RiEGqo9v8jE/v-deo.htmlsi=FgqJoCW8aevAmU1m
Thanks again.really appreciated .it really means alot to me .
Sorry for replying l havenot got your reply at that time .i will check why later .
i try to pass an interview with Turkish Airlines as i had a year experience in the aviation ...
Thanks a lot
I will acsept this good job to work with u thank u somach
I hope the video was helpful! :)
Wish me luck today I’m super nervous! 🤞🏽
I HOPE YOU PASS
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Hello I’m looking to get hired as an part time
customer service agent with American Airlines in Virginia I was told through a automated system through a text saying we want to interview you so be on the lookout for an email. It’s coming up on week two should I wait or call them?
Overall I like listening to your tips thank you
If they have said they will email you then it's fine to wait for the email :)
Keep going
Will do!
I just got hired as a ground agent. Just wondering if the City Codes test is multiple choice? I’m nervous. 😅
I am not sure sorry - I would imagine it is :)
i have my interview right now wish me luck! ☘️☘️!
I HOPE YOU PASS
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hello, I'd like to know what kind of English level is required to become Airline Customer Service Agent. Is the B2 (upper Intermidiate) English level accepted? Thanks in advance
From my understanding yes, that is accepted, but perhaps someone who has gone through the process recently on here can provide further insight :)
I have recently given walk in interview of Emirates airline for customer sales and service agent how many days should i wait for their feed back??
5 days and follow up:ua-cam.com/video/fKDnamEANs8/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I got passenger agent service interview on Wednesday I am nervous I won't remember everything on them questions can you brief it short for me with the answers
You can shorter your answers? Take a look at this: ua-cam.com/video/FmgUV2hcRUg/v-deo.htmlfeature=shared
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Can you please make a video for inspiring ground attendant who doesn't have customer service experience?
Sure thing - I will get on to this as soon as possible :)
@@CareerVidz yey! Ive been watching so many videos of yours and I find it useful 😍
@@CareerVidz u are a dream come
true much appreciated
Hii...Can you clarify my doubts?
Today I received shortened list mail ...In that they mentioned Dress code,salary and benefits ,terms and conditions etc...they further added to put signature in 2 places and some documents photo copy ....what is the next step?
Great! Have they sent you your contract? 😊
@@CareerVidz In shortened mail,they sent contract.?
If I will memorize all of answer in here I will get job?And then this have only interview video
for customer service agent so my answer is same with other people and interviewer will be noticed about that?
I hope so! ua-cam.com/video/YY7NFNMiQN4/v-deo.html
Watch this video too: ua-cam.com/video/wexzvClUcUk/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
What about check in agent at the Aerport?
This video is for that role:
passmyinterview.com/airport-passenger-service-agent-interview/
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hello Mr
I got in a trouble before the interview, which is held by the next week .
I add a charter Airlines to my Cv & I couldnot get the job describtion for Service Agent employee there .
Could you please help me with that ?
What the job describtion could be if it flys international not domestic
Please could you clarify what you mean? :)
Thanks a lot , i am sorry i didnot get a notification for your reply , even they changed the plan . We attended the tests first as it should be .
What i meant; was about technical interview questions . And the difference in job describtions for same position between charter Airlines & other Airlines like Turkish airlines or Egypt air .
We really in need to know the technical questions
Hi.. how many questions they ask on interview and how long the interview?
Usually 8-12.
Depends on your answers, but 30-45 mins.
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hello Mr. Richard, how to I respond to the said question if I have no experience whatsoever
I have put together some great tips for passing interviews with no experience here:
1. ua-cam.com/video/X6NlPT7WSdU/v-deo.html
2. ua-cam.com/video/BbHGRAZUO_Q/v-deo.html
3. ua-cam.com/video/n9I8v9crQMg/v-deo.html
4. ua-cam.com/video/sleEVUxIFU4/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz THANK YOU
Hi Richard How are you? I just want to ask is these Questions will help me for Job interview in Ryanair as Check In Agent ? Please Guide me I needed. Thank you 🙏🏻
Yes, they will really help! When is your interview?
@@CareerVidz I have not received the date yet but will do Soon I believe.
Hi, I have a assessment workday for this role next week. Whats do you think they will ask ? Also I know it’s in a group then they do one and one interviews
It’s also 3 hours
THIS IS FOR GROUP:ua-cam.com/video/GlC0uBkiY_U/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have my interview next Wednesday 👀
I HOPE YOU PASS
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I got my Interview today…
Best of luck! You've got this! I do have these last minute interview tips for you: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have done my interview on 18 th of November can anyone tell me that how long it will take?
It can vary depending on their process and how many people they are recruiting - you should hear back any day now 😊
Hi Richard sir could you pls help me answering this question that why do u want to become ground staff
Have you written a draft? :)
@@CareerVidzno sir
What are the technical questions for this role ? Does anybody here know?
I have this great video to help you: ua-cam.com/video/n9baKDP91ko/v-deo.htmlfeature=shared
Hello today is my interview for the guest service agent i hope it goes well pray for me that i can pass the interview
GOOD LUCK!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz i really passed my interview today and i would love to subscribe the channel because its my first job in my life i am a fresh graduate so really i appreciate your work because of your video i was to answer them God bless you Sir ♥️♥️♥️
@@wafayousaf888 هل محتاجين لغه انجليزيه قويه
Am having an interview for psgs , really nervous about it please pray for me guys , if i get i will let you guys know
You've got this! I have some great videos for helping with interview confidence that I feel will really help you here:
1. ua-cam.com/video/lKCTS9dY4h4/v-deo.html
2. ua-cam.com/video/7_aAicmPB3A/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Hi Richard. I did so much preparation for my interview and I’m so disappointed that they only asked me two behavioural questions and cv tour. I forgot to incorporate their values in my answers😭😭😭😭I don’t think I will get the job. I over prepared myself and interview was rushed through. 😔
KEEP TRYING ad stay positive
I'm sorry to hear that. But don't be discouraged. The more interviews you attend, the easier and familiar the process becomes. So keep applying and stay positive, you will get your dream job☺️!
What behavioural questions were you asked? It would really help:)
is this the same as Airport Service Rep position?
YES :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Any valuable tip for facing interview for Emirates airline
I have this: ua-cam.com/video/mTBOJygHVuQ/v-deo.html
Thankyou
Hi sir how many years I need to study to be Passenger service agent please
You need no experience normally :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Have an interview today with Air Lingus ☘️
Best of luck! You've got this! I do have these last minute interview tips for you: ua-cam.com/video/6bJTEZnTT5A/v-deo.html and this on: ua-cam.com/video/aVs_NnSoPtQ/v-deo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Who is watching this before going to Emirates interview today at Bur Dubai?
Good luck today! 😊
Do high school marks matter for this course??
Probably not :)
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz sure and thanku for ur reply ❤️
i have a phone interview i can’t say all of this or they won’t be able to ask all of the questions lol
This helps you ua-cam.com/video/0GfPm93j2xk/v-deo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
I have an interview in a few hrs and I'm pretty nervous, but I really hope everything will go well.
Good luck! Please let me know how you get on 😊
Thank you 😊
You're welcome 😊
Watch this video too: ua-cam.com/video/wexzvClUcUk/v-deo.html
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
so ja
THANKS
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Hello Richard It’s me again, My Interview is on 23rd of this month but Virtually not face 2 face. How should I prepare for interview or what shall I do in order pass it ? Please Guide me it will be very helpful @CareerVidz
Here you are: ua-cam.com/video/PpbhaVjV2QI/v-deo.html
@@CareerVidz Thank You 🙏🏻 Richard
I have recently given Interview in Emirates airline for customer sales and service agent how many days should i wait for their feed back
You should hear back in a week or so. Have you sent a follow up email?