was looking for laptops for my family with regards to upgradeability and serviceability in mind, and man this checks all the boxes. Great to see a large company with official replacement guides. One question, how would the actions performed in this video affect the warranty?
+M1ghty Boy Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
@@HPSupport good to know, from that I'm assuming that granted that the parts are replaced correctly & with care, then the warranty will be maintained. Thank you for the clarification and I'll definitely go HP for this laptop purchase.
Regarding the 06:30 - Hard Disk Drive section - What are the part numbers for the ZIF ribbon cable and the disk drive cradle? I have one of these laptops and want to buy the parts to add an HDD. Thanks!
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase HDD SATA cable for your computer. I will do my best to assist you. Please search and purchase it from here: bit.ly/3D4HZsL Binu - Social Media Tech Support
Where can I find the adhesive tape? And where can I find the screen itself as the store didn't have it listed. Also as for the bottom bezel adhesive where can I get more of that too, as mine is no longer able to reapply.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the screen and adhesive tape. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
Are you able to upgrade the RAM from Crucial or another option? I have this model and am hoping to be able to upgrade the RAM vs buying a whole new laptop. Thanks!!
Hi there, thanks for contacting HP Global Social Media Support! Yes, you can use RAM modules from other brands. Make sure they are of similar specs that of the orginal one. Let me know! Akhil_HP Social Media Tech Support
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs If the HD is SATA, so you will need a SATA cable. Binu_HP Social Media Tech Support
Hi Laszlo, thanks for contacting HP Global Social Media Support! I understand that you need to know whether this notebook work on battery. I will do my best to assist you. Yes this notebook work on battery. Binu - Social Media Tech Support
Dear HP support team. I have a laptop "HP 17-cp0079ur" and I want to know, can I upgrade a RAM? Is this laptop have an additional slot of RAM or only a single slot of RAM?
Hi Azimus, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can upgrade the memory of your HP Laptop 17-cp0079ur. I will do my best to assist you. Two memory slots are available in your notebook. Up to 16 GB of DDR4-3200, DDR4-2666, or DDR4-2400 dual-channel support Supports the following configurations: ● 16 GB (8 × 2) ● 12 GB (8 + 4) ● 8 GB (8 × 1 or 4 × 2) ● 4 GB (4 × 1) Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about flex cable required by the SSD (sata). I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3O2i6jT And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support
+Ruediger Theele You can try the steps mentioned under the video on your notebook. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport I tried, but there is no part for my Laptop listed. Laptop: HP 17CN0346NG artikel number: 4D4R2EA#ABD, I need the frame for the additional SSD and I also need the cable Sata to the mainboard.
+Ruediger Theele Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Привет, спасибо за контакт! Я понимаю, что вам нужно знать, где находится жесткий диск вашего ноутбука. Я сделаю все возможное, чтобы помочь вам. Пожалуйста, откройте видео и посмотрите 06:30 - Жесткий диск. Binu - Техническая поддержка в социальных сетях
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know where CMOS battery is located on your notebook. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see... no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: hp.care/3qcMq2o Binu-HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing processor and graphics card. I will do my best to assist you. Both are not a replaceable part on your notebook. Binu_HP Social Media Tech Support
Hi Sotiris, thanks for contacting! I understand that you need to know about upgrading memory and adding second hard drive on your notebook. I will do my best to assist you. Please refer page 1 and 2 of the user manual to know about supported memory and storage: bit.ly/3yDWth5 Binu - Social Media Tech Support
I want to add an hdd to my laptop 17-cp0013dx but I don't know what size drive I need or what connector I have to use. what drive and connector was used in the video? where can I but it?
Hi Nicholas, thanks for contacting! I understand that you need to purchase compatible hard drive for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx And order it via the HP Parts store: bit.ly/3nKMYrs Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase compatible NVMe™ M.2 SSD for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
+Veni HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
"refer to maintenance and service guide for instructions on how to orient the adhesive tape while replacing the display panel" maintenance and service guide does no show how to orient the adhesive tape while replacing the display panel :/
Hi John, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in replacing the display panel. I will do my best to assist you. Please refer page number 47 of the user manual for instructions on replacing display panel: hp.care/3McuyfL Binu-HP Social Media Tech Support
@@HPSupport thanks for tryin bud. Dead link tho. Got the screen all swapped out and working well. Despite my small gripe this video was extremely helpful. Thanks much.
Hi Chintham, thanks for contacting HP Global Social Media Support! I understand that you need to know the price of the notebook. I will do my best to assist you. Please search and check it out here: bit.ly/3rQr99I Binu - Social Media Tech Support
Hi Heather, thanks for contacting! Please replace the screen and let us know how it goes. ! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Вова, thanks for contacting HP Global Social Media Support! I understand that you need to know about the WIFI key of your notebook. I will do my best to assist you. Most HP laptop models are fitted with a switch on the side or front of the computer than can be used to turn on the wireless functions. If not on the side or front, the switch may be above the keyboard or on one of the function keys at the top of the keyboard. Binu_HP Social Media Tech Support
Nice of HP to still provide user serviceable and affordable laptops in 2021 😄
+Thomas Falcon You're most welcome.
HP still holding strong to easily upgradable and servicable laptops. Even on their most affordable lines. Thank you.
was looking for laptops for my family with regards to upgradeability and serviceability in mind, and man this checks all the boxes. Great to see a large company with official replacement guides. One question, how would the actions performed in this video affect the warranty?
+M1ghty Boy Improperly installing or replacing parts could damage your HP device or void your warranty. Before replacing any parts, check your warranty.
@@HPSupport good to know, from that I'm assuming that granted that the parts are replaced correctly & with care, then the warranty will be maintained. Thank you for the clarification and I'll definitely go HP for this laptop purchase.
Regarding the 06:30 - Hard Disk Drive section - What are the part numbers for the ZIF ribbon cable and the disk drive cradle? I have one of these laptops and want to buy the parts to add an HDD. Thanks!
+NathanT You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Have you found out the part number for HDD ZIF ribbon cable and the disk drive cradle?
Hi! Is it possible to use 2Tb HDD + 512 GB SSD? What is a part number for HDD SATA cable (zif)? I could not find information in HP part surfer.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase HDD SATA cable for your computer.
I will do my best to assist you.
Please search and purchase it from here: bit.ly/3D4HZsL
Binu - Social Media Tech Support
Where can I find the adhesive tape?
And where can I find the screen itself as the store didn't have it listed.
Also as for the bottom bezel adhesive where can I get more of that too, as mine is no longer able to reapply.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the screen and adhesive tape.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Are you able to upgrade the RAM from Crucial or another option? I have this model and am hoping to be able to upgrade the RAM vs buying a whole new laptop. Thanks!!
Hi there, thanks for contacting HP Global Social Media Support!
Yes, you can use RAM modules from other brands. Make sure they are of similar specs that of the orginal one.
Let me know!
Akhil_HP Social Media Tech Support
Hello, what is the name of the cable that connects the board to the HDD 2.5 hard drive, and where to buy it?
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
If the HD is SATA, so you will need a SATA cable.
Binu_HP Social Media Tech Support
Hello! This laptop is working without battery (only with adapter)?
Hi Laszlo, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether this notebook work on battery.
I will do my best to assist you.
Yes this notebook work on battery.
Binu - Social Media Tech Support
Dear HP support team. I have a laptop "HP 17-cp0079ur" and I want to know, can I upgrade a RAM? Is this laptop have an additional slot of RAM or only a single slot of RAM?
Hi Azimus, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can upgrade the memory of your HP Laptop 17-cp0079ur.
I will do my best to assist you.
Two memory slots are available in your notebook.
Up to 16 GB of DDR4-3200, DDR4-2666, or DDR4-2400 dual-channel support
Supports the following configurations:
● 16 GB (8 × 2)
● 12 GB (8 + 4)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)
Binu-HP Social Media Tech Support
Hi, What type of flex cable does the SSD (sata) require? Greetings
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about flex cable required by the SSD (sata).
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3O2i6jT
And order it via the HP Parts store: bit.ly/3nKMYrs
Regards,
HP Support
The same procedure for the HP 17CN ? Can I purchase somewhere the frame for the HDD?
+Ruediger Theele You can try the steps mentioned under the video on your notebook. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport I tried, but there is no part for my Laptop listed. Laptop: HP 17CN0346NG artikel number: 4D4R2EA#ABD, I need the frame for the additional SSD and I also need the cable Sata to the mainboard.
+Ruediger Theele Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Привет, спасибо за контакт!
Я понимаю, что вам нужно знать, где находится жесткий диск вашего ноутбука.
Я сделаю все возможное, чтобы помочь вам.
Пожалуйста, откройте видео и посмотрите 06:30 - Жесткий диск.
Binu - Техническая поддержка в социальных сетях
where is the CMOS battery located?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know where CMOS battery is located on your notebook.
I will do my best to assist you.
Most of the newer HP notebooks such as yours do not have a CMOS battery.
The internal battery maintains the clock and BIOS settings.
Below is the link to the service manual for your model series, and as you can see... no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: hp.care/3qcMq2o
Binu-HP Social Media Tech Support
so i can't replace my cpu nor gpu?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know about replacing processor and graphics card.
I will do my best to assist you.
Both are not a replaceable part on your notebook.
Binu_HP Social Media Tech Support
Я не понял, там, где диск у меня ничего нету в ноуте. Но на диске 250ГБ памяти. Однако, где диск, с которым ноут идёт уже в комплекте?
Can I add more ram (32gb) and 2nd hdd to HP 17-cp0012nv?
Hi Sotiris, thanks for contacting!
I understand that you need to know about upgrading memory and adding second hard drive on your notebook.
I will do my best to assist you.
Please refer page 1 and 2 of the user manual to know about supported memory and storage: bit.ly/3yDWth5
Binu - Social Media Tech Support
I want to add an hdd to my laptop 17-cp0013dx but I don't know what size drive I need or what connector I have to use. what drive and connector was used in the video? where can I but it?
Hi Nicholas, thanks for contacting!
I understand that you need to purchase compatible hard drive for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/search.aspx
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu - Social Media Tech Support
which nvme drive do i need to buy for the 17-cp0003ds?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase compatible NVMe™ M.2 SSD for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Hey, Can you tell me if I can add more RAM in this model 17-cp0426nw, if so what's the maximum. Thanks in advance.
+Sting Ninja It has standard 8 GB DDR4-3200 MHz RAM (1 x 8 GB).
@@HPSupport There is only one slot? Or I can add more.
why make such thin frames? the screen will crack if you open it incorrectly, thanks HP
+Veni HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
"refer to maintenance and service guide for instructions on how to orient the adhesive tape while replacing the display panel"
maintenance and service guide does no show how to orient the adhesive tape while replacing the display panel :/
Hi John, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue in replacing the display panel.
I will do my best to assist you.
Please refer page number 47 of the user manual for instructions on replacing display panel: hp.care/3McuyfL
Binu-HP Social Media Tech Support
@@HPSupport thanks for tryin bud. Dead link tho. Got the screen all swapped out and working well. Despite my small gripe this video was extremely helpful. Thanks much.
What is the price for hp laptop 17-cp0xxx
Hi Chintham, thanks for contacting HP Global Social Media Support!
I understand that you need to know the price of the notebook.
I will do my best to assist you.
Please search and check it out here: bit.ly/3rQr99I
Binu - Social Media Tech Support
Replacing my screen; it got squished in my suitcase 😢
Hi Heather, thanks for contacting!
Please replace the screen and let us know how it goes. !
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
This always works for my HP laptop 🤡
+Mohamed Mimon Asbai Glad to know that the video helps you fix the issue.
Which WIFI module key is in the laptop?
Hi Вова, thanks for contacting HP Global Social Media Support!
I understand that you need to know about the WIFI key of your notebook.
I will do my best to assist you.
Most HP laptop models are fitted with a switch on the side or front of the computer than can be used to turn on the wireless functions. If not on the side or front, the switch may be above the keyboard or on one of the function keys at the top of the keyboard.
Binu_HP Social Media Tech Support