My husband was huge fan of you. When you got sick he was worried about you. My husband passed away last month by cancer then now I’m into your video. My husband also is watching with me 😊
^ He said exactly what I was going to say. You are working with her but really, should you? She refused service and now has a leaks. That is her own fault.
@@megawega6370 Yes he should, if he can afford to do so. It *is* the customer's fault, 100%, but it's the kind thing to do, and it's how you make lifetime customers.
@etcomande9299. I'm sure Ray has plenty of expertise however it must be said junkyard engines may or may not have problems from at the very least sitting idle. I would speculate unless he did a full teardown, expertise can only carry this so far. Besides if the customer declined having gaskets replaced initially then it's on them imo
@@elcomandante9299used engines come with zero warranty on parts unless the salvage company does. This is common practice since the beginning of time. It's like buying a used car as is no warranty
The customer declined re-sealing the used engine, therefore, the repairs you just performed are one hundred percent their responsibility and they should pay for them.
It's hindsight now but customer should of had all the gaskets replaced while the engine was out. They are one of the first to rot when an engine is sitting for any length of time like this one likely was.
I have to agree. This repair should be on the customer, if this was offered, and refused at the time of installing the “used” engine. Ray made the right call on this. 👍🏼
@@donwyoming1936, Actually a better time is upon a comeback, why? you make a bit of money doing a tube video as well as charging top dollar to reseal.😮😂😂😂🎉🎉🎉
Learning from experience: Next engine change job tell the customer a gasket change is a mandatory part of the job. “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” ― Benjamin Franklin
I agree while the engine is out it's simple to do the things that would cause a major problem at some point. however, an informed customer who makes a poor choice needs to "pay the freight" so to speak.
My comment is perhaps biased. If I have a car serviced and I am happy with the work completed,I do not send it to another agent to have a cheap oil change AND THEN HAVE THE GAUL TO CLAIM WARRANTY! You are a great person and the fact you accepted to have a look at it proves your exception from the rule. I personally would have been offended after doing the right thing, providing an engine and at both your own personal costs and the customer clearly is taking advantage of your good nature. If he wants to take it somewhere else, then it’s their problem, not yours. I’ve vented my spleen and I feel better now!
I don’t think the fact that the customer had the oil changed at Walmart caused the gasket to leak. With customers life situation, I can understand trying to save money on oil changes. Give them credit for having the oil changed, to maintain the engine. Not everyone can afford the best.
All my hours of watching your channel paid off this week. Niece had a crash and the radiator didn't survive. Watched more than a few videos where you removed the cooling pack and broke it down. It was almost like I'd done the job a few times before. Everything is back together and seems to be working as intended. Thanks for putting out all the content for us!
The customer refused to have the seals done so you are justified charging the customer. No you don't have to give full warranty on a used engine. Great job as always Ray. 👍👍
If you make a recommendation,and they refuse,no warranty! I have people that ,I tell to register their A/C units so they can get the 10 year ,and they fail to do that and still want the ten year warranty ,but they only got the 5 year,because they are lazy! Its not my problem at that point,I gave them the tools and did my part 100%.
Hey rainman. Been watching for awhile. Moved to Florida and realized I am in walking distance from Ray the Great and team with his Awesome lady! Glad to know I'm in good company. Great work!! :)
Before I retired, back in 2009, I replaced many used engines for customers, and I also recommended a reseal before install. You'd be surprized how many refused, all of them! lol
I agree 100% with you not warrantying it if you advised doing a reseal while the engine was out and everything was super easily accessible - Had they heeded your advise, the additional cost would have been some seals and a lot less time than it now takes to replace them.
For a used engine, that one is surprisingly clean inside. The customer should get many miles from it. Unfortunately some small oil leaks from the common leak areas, but good to see you taking care of them for the customer. Thanks for a great video!
While the engine is out, you always should change all seals that you can't get to with the engine in. Common sense, don't hollar later. You are doing the right thing. If you want to give a little break, that is up to you. Good work
Funny how you mention Shapes and Colors ,so simple to apply. This world is missing a little RWA (Reading,Writing,Arithmetic) especially where I work. Have a good day to you and your family.
Hi Ray, just politely reminding you you forgot to tighten the two bolts behind the dipstick that you wanted to remind yourself not to forget at the end of the video just a quick reminder
Tip for the clogged tips of silicone (or tubes of caulk...) leave a nail, head-first, inside it. Makes it easy to pull the cured plug out for the next use. I've seen plenty put a nail point-first in a nozzle but a late 60s painter showed me that one. "If you can jump it, I can caulk it."
@@donwyoming1936 nice. As in a separate product or moulded into the "cap" that comes with the "forbidden toothpaste" tubes? If the former, where did you find them? Little things like that add to the "manure collected into a neat pile" and "I've done this 100 times" look that sets the client at ease.
When it comes to installing used and unrestored engines and/or trans, I've found it's best to include the cost of resealing the typical leak points in the price estimate and doing it before installation. It's not an option, it's a requirement. You're doing the customer and you a favor, saving all the finger pointing afterwards. The exception might be if the customer supplies the engine or trans, then it's all on them.
My eyes still go 'Ooooo' at the new floor. Luckily it's not a lipstick on a pig situation ! We're just as proud of your accomplishment/progress as you (and family & employee units) are. PLUS we get to learn and laugh as we watch. Thanks 🙂
Who identified the oil leak? It wasn't noticeable and I doubt the Walmart tech would have pointed it out. Good on you for always leaning towards 'making it right'...but it's a dangerous road. Hooking up a customer in need could lead to constant comebacks every time they suspect a leak, hear an odd noise, etc etc... as they repeatedly look to get more out of you and abuse the kindness.
The 'Call Back King'...yep...then your smile get funky when come to work in morning and see that name again ...and to sweetn the pot...can not duplicate the problem...thank God video recording is available more now...
G"day From Australia Ray . I Feel given a part warranty is completely fair it is more than most workshops would have dun . When your talking about a 2nd hand Engine & oil leeks , even more so because you suggested swapping out all the seals that need to remove the Engine plus the valve cover seals . Always enjoy you’r videos Have a good weekend
I totally agree that it's so much easier to replace seals when the engine is sitting on the stand. I always try to insist on replacing before installation. But the customer is ignorant not necessarily stupid it can be a loosing argument because they see dollars not down the road. You are being a good guy on this situation.👍👍
I agree. The customer had their one chance to get a reseal before the engine was installed, and they decided otherwise, so it truly is on them. No doubt about it if it's been documented.. CYA. Cheers from Montreal Canada🙂
You did it right if my opinion matters Ray. Offering these gaskets up front and they declined them, now they have to pay, it's only fair. Maybe a discount at our shop, but certainly have to charge for the time.
I really have an Appreciation for Younger Mechanics that Work on these Newer- Over Engineered Engines, back in the 60's --90's engines were so much less Technical...
And this is exactly why when I put a used engine in my truck I did a refresh to it prior to installation. Was a tested good runner with great compression when pulled so I borescoped the plug holes. Seeing nice clean bores with nice cross hatching I didn't bother with the top end. I replaced all gaskets/seals except the head gaskets, new oil pump, all bottom end bearings and timing set. Honestly doing all gaskets/seals and at least doing an inspection of the bottom end bearings while an engine is already out is cheap insurance.
If customer do not want re-seal used motor when doing engine swap, you may have to make them sign paper where it states they refuced it and so everything what happens afterwards is on their own cost, aka no warranty.
Did I see the two bolts that hold the coolant lines not tightened down??? Or was that an optical illusion? Great repair. If the customer declined the reseal while out, then I think you did the right thing in working with the customer on the repair.
My opinion on the warranty issue is if you offered to replace all potential sources of leaks (gaskets, seals, etc.) prior to installing the used engine and the customer chose to accept the risk of a leak then no warranty. If you did not offer to minimize the risk of a leak by replacing seals and gaskets then a negotiated charge is needed. It basically comes down to what did the customer pay for. Personally I think you did the right thing. You and your customer shared the risk and hopefully neither of you took too much of a hit financially. You are a good person. Maybe not as good as Dave or Wife Unit but still pretty good!
Nice job ray! Justified no warranty they chose not to go the extra mile so no warranty is necessary unless you feel its needed. You repaired it at a discount and your time is money so thats that!
Negotiating with customer is a part of the job, and they worked out the front alone is good for now, because they did not want to pay when the labour was very low with no vehicle in the way.
Good to hear they are acknowledging that they were offered but refused a preventative option prior to installing the engine. This proves saving money up front ends up costing more in the end.
Your thoughts to pricing the job are totally fair. It stands to reason that a used engine has potentially significant time on its parts. Denyng to renew the gaskets before installing it when you offer that protection is risky and falls on the customer completely. It's a bit regretable but not on your part. A terrific video, with dropped nuts and sockets. Thanks, as always.
If you follow daves auto center on you tube.He'll install used engines.He doesn't like too probably for reasons like fixing things later.He'll run a borescope into the cylinders.He'll hook up the engine to a machine and turn it over not actually fire it to check oil pressure etc, before he installs it. He definetly doesn't half ass it.
I just did the first oil change on my 23 Ford Maverick Hybrid yesterday and I’m 81 years old. It only had 4,046 miles on it, but it was one year old. I ordered the Motor Craft filter from Amazon $8.44. Costco has their Kirkland brand full synthetic oil on sale right now for $29.99 for 2-5 qt. Jugs. My total cost was less than $25. I did some research on oil and the conclusion was that the Costco oil, produced by Warren Oil Co, was very good. They also produce the Walmart brand. And yes this oil meets the Ford and GM specifications. Look, I understand that Amsoil is a better oil but for my limited driving, my choice was fine for me. Plus I trust myself doing this over most shops, other than Ray’s, but he is far away from me.
Hi: My caravan had to have the engine replaced replaced due to a cylinder 2 misfire while under the used car warranty. I had already had the spark plugs, coils, injectors . The warranty tried to replace the upper intake first with an oem one, no luck. They then had them replace the engine with a used one. I had them move all the parts that were on the old engine, and then replace the valve cover gaskets, all belts and hoses, gaskets for the oil cooler, thermostat, water pump, belt tensioner and a engine reseal. I wanted some piece of mind, and I try to live by the pay me now or pay me a whole lot more later. They even gave me a call so I could I be there when they opened up the engine. It was clean for mileage. I did have the BG “snake oil service “ done , and the oil changed at 1000, 3000.
You r justified. You should only give a warranty on work you have previously done, like resealing the used engine, and later it leaks. A 24,000 or two year, whichever comes first. It is a used engine, so no warranty on parts, especially if mileage over 100,000 miles. I believe dodge gives a 5 year, or 100,000 mile, whichever comes first. Not sure if u can check vin on engine, but maybe u can. I hope this helps Ray!
Think you (and Eric) have been more than fair trying to help these folks out of a bad spot. The decision not to do this work while engine was out leaves them vulnerable for the consequence with a used engine. My guess, they didn't think you were obligated to "warranty" that work.
I don't really keep up on car stuff lately, I do watch this channel which I do enjoy... I think it's his personality and way of thinking that I enjoy.... And I am kind of a car guy. With that being said, I made sure I stayed away from the pentastar when we bought our Jeep because of this channel. 2 l turbo baby!
When you have a tube or caulk tube that you won't use for an unknown amount of time ; take dielectric grease and fill the tube opening and a dan in the cap, then screw on. Next use just squeeze out grease and squeeze out sealant 😊
Ray you did the right move especially after suggesting that the engine should be resealed before install and the customer rejected. A comment below suggested that a reseal on a used engine replacement should be mandatory, something to consider. My Uncle Paul had an auto repair shop in LA. Calf and for example when a brake job was needed he would not do the work unless it was a complete 4 wheel job. He said it kept the returns to a minimum and his shop was successful for high quality work. You have a very successful shop, wish it was closer.
If you recommended to change a part when installing the engine and they declined, then they should pay. If it was something that failed on install, they, should not pay IMO.
My opinion, initially she was given the option of doing a once over on the used engine to replace all the seals for I guess a better deal since it’s out of the engine compartment, therefore easier. It’s kind of a pay now or pay more later deal. You gave her a good deal, that’s great.
I think it's totally fair. She had the option to have the service at the time of purchase n chose not to get it. It absolutely makes sense it should be a separate bill.
When I rented a GMC Terrain, it had a Stop/Start feature on it. I disabled it by pulling the electronic button shifter to L, and set it all the way from 1-10 or 1-19. I can’t remember clearly, as that was the only time I used a GMC Terrain.. Anyway, I don’t know what dummy of an engineer thought up that idea to turn off your vehicle when you make a stop at the intersection. What you save on gas, will be enough to buy you a starter, when it decides to quit, and not engage the flywheel, stranding you. Not only is it not economical, It’s also annoying af, feeling a 1 second delay at the gas pedal, when your trying to take off. What an idea!!!!
The whole object of that "feature" is to pad up the numbers in a very small way during certification. In the real world there is a small gain in mpg at the cost of more irritation. And who needs more?
Customer declined... is all you need to say (and document on the service record). I bought a T&C used and had to go into the engine for the infamous valve tick. 3 Cams and a set of lifter and followers later I replaced all seals because it would be stupid not to!
I agree with your decision; the customer was offered the replacement seals on a second-user engine at the time of installation, so now the repair work is justifiably not warranty. It always used to baffle me how people would bring their 3.8S Jaguar in for an expensive bottom end rebuild and we would use high quality Castrol lubricants, and then a year later the customer would reappear for some unrelated work, and there, stuck over our Castrol 'change the oil at x miles' sticker was a sticker from another local shop, using the cheapest brand of oil in the known universe... I doubt they saved £5 [in 1970] in choosing to bathe their nearly new bearings in oil I would not have used in my lawnmower.
It shouldn't really matter to what other viewers think or what they might say it's really and truly up to the mechanic and the owner of that said vehicle
Just goes to show how awesome Ray is as a person and business owner…………….next engine swap, if there is one, document and let customer know. Seals must be replaced,and if said service is refused, NO WARRANTY………
Buying used parts for reduced price requires that the customer bear some liability. This is especially true when recommended services are offered and declined. You are justified in your position.
Most used engines 90 days. I don’t know of any that don’t tell you about resealing it. The recommend it. They won’t warranty seals. The fact that you allowed them to get a used engine and not charge for and do the reseal work. Any leaks should be on customer. Also hand out a heavy warning if you do that again.
I think you did the right thing by giving them a discount, but not doing it for free. You gave them the opportunity to do all the gaskets before the used engine went in, but they declined so it's on them. The aux battery is either 180CCA or 200CCA depending on which one is installed. The original one and most aftermarket replacements are 200CCA, but the current Mopar replacement is only 180CCA. Also, the aux must be disconnected to properly test it because the two batteries are connected in parallel through the PCR (a normally closed relay).
Battery…good choice to check. Lived in Clearwater for 20 years and during that time I replaced the battery on my 1997 Camaro Z28 4 times due to the heat. It seems a 5 year battery only lasts 2-3 years in Florida [ex.only].
Amsoil is great. It's all I run in everything. But it may be the cause of the oil leak as well. Running a full synthetic on a high mileage engine that has always had cheap conventional oil will wash out all the sludge, thus opening leaks that were plugged by said sludge.
I have seen it both ways. The client wants to save money so they tell the worker to only do partial work and then end up paying double because the job has to be done again to get everything done. And I have seen the worker only doing half of the job so he could charge again for the same job to finish what wasn't done the first time... As for the warranty, if the job has been fully done, then yes give warranty...
You offered to do all the gaskets and seals when the engine came in but they declined because of financials , which in some cases are understandable from their situation . Yet like when I was worked in the electrical trade and they only wanted one light switch at the front door and not a 3 way switch for entering from another room , while the home was being built . They would try to get a 3 way switch set up after the fact . Then you just have to bill them accordingly . I kept records of every conversation I had with clients for that reason . I was taught by some good people .
Unfortunate but unexpected with a salvage engine. Having a similar experience once, i opted to put a pan under the engine and just check/fill the oil regularly. No oil soak problems of critical items on that engine, just a mess. I eventually did the work myself.
Yea, Dude! You're clean-up work on the shop looks awesome. 👏 When you put the engine in, you offered to rebuild the used engine on many platforms, I'm sure. I think I would of charged the customer for the gasket replacement service before putting the engine in. Used engines are so dodgy these days. You can't warranty ANYTHING on a used ingine unless the installer tears it down 100%.
If I couldn’t sell a Jasper motor or a crate motor from CarQuest, (yes there are still a few Advance left alone) and I went used, a reseal was always sold. If not bought, no warranty on used. Especially as warranty pay no where near what they first paid. Reseal includes stat/pump o2 sensors and the like. I always would get extra on the motor to be able to swap potentially worn out parts. No reseal, no warranty.
I’m don’t work on cars and trucks for a living. I have changed engines before and I resealed them before they were installed. If they refused to reseal the engine before it was installed then they would not have a warranty for leaks. I’m sorry about your leaking engine but it was a used engine and the thing to do was replace the seals before the installation of it. You do you Ray but just remember that your kindness will be taken for a weakness and people will try and take advantage of you. I don’t know what the customer thinks you’re responsible for if they didn’t what to have it done in the first place. Have a great weekend
Being as the engine wasn't resealed before installation, I can understand not doing full warranty. If you would have resealed it prior, then full warranty would be on you. Plus, you said you were working with the customer, so you've done your part plus in my opinion.👍👍
Hay ray…did you check the (oil coolant unit)maybe it’s leaking from there because this leaking is normally for all (engine)dodge chargers and challenger and Chrysler …..
Many times small seepage leaks can be resolved by retorqueing the valve covers in proper sequence. Those rubber in place gaskets will sometimes relax over time through heating cycles.
Them Mahle gaskets are way better than the Felpro nowadays had a few sets of Felpro fail within a few months switched to Mahle gaskets and no issues whatsoever.
Think your position is valid, used engine and declined to replace consumable/wear items puts it on the purchaser. You did note that you worked a deal with them, so kudos to you.
Since it is something that should have been done when the engine was installed and they chose not to have the gaskets changed, I feel that you are in the right for not replacing the valve cover gasket under warranty.
My husband was huge fan of you. When you got sick he was worried about you.
My husband passed away last month by cancer then now I’m into your video. My husband also is watching with me 😊
Sorry for your loss.
Sorry for your loss.
Sorry to hear that, and I’m sorry for your loss
May he be at peace. 😔
I'm sorry for your loss, may he be at peace. I'm sure this will always be a place to feel close to him.
Charging the customer for what they refused prior, needs no justification. Good job Ray.
^ He said exactly what I was going to say. You are working with her but really, should you? She refused service and now has a leaks. That is her own fault.
@@megawega6370 Yes he should, if he can afford to do so. It *is* the customer's fault, 100%, but it's the kind thing to do, and it's how you make lifetime customers.
If the reseal was recommended and declined by the customer, then the customer pays for the repair.
Only if RRR purchased the engine on his soo called expertise.
@etcomande9299. I'm sure Ray has plenty of expertise however it must be said junkyard engines may or may not have problems from at the very least sitting idle. I would speculate unless he did a full teardown, expertise can only carry this so far.
Besides if the customer declined having gaskets replaced initially then it's on them imo
@@elcomandante9299used engines come with zero warranty on parts unless the salvage company does. This is common practice since the beginning of time. It's like buying a used car as is no warranty
The customer declined re-sealing the used engine, therefore, the repairs you just performed are one hundred percent their responsibility and they should pay for them.
It's hindsight now but customer should of had all the gaskets replaced while the engine was out. They are one of the first to rot when an engine is sitting for any length of time like this one likely was.
You offered to replace the seals prior to installation when accessing was easy. Replacing after the fact is on the customers decision.
I have to agree. This repair should be on the customer, if this was offered, and refused at the time of installing the “used” engine.
Ray made the right call on this. 👍🏼
No better time to replace the gaskets than while it's not in the car yet.
@@donwyoming1936I do this when I work on my 30 year old cars. It amazes me when people cheap out on fairly new vehicle.
They should have gone for a front and rear engine seal. If they leak it means an R&R to repair that
@@donwyoming1936, Actually a better time is upon a comeback, why? you make a bit of money doing a tube video as well as charging top dollar to reseal.😮😂😂😂🎉🎉🎉
Learning from experience: Next engine change job tell the customer a gasket change is a mandatory part of the job.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten.”
― Benjamin Franklin
I totally agree!
💯 agree………
I agree while the engine is out it's simple to do the things that would cause a major problem at some point. however, an informed customer who makes a poor choice needs to "pay the freight" so to speak.
'Four score an several years ago our fathers couldn't score.'
- Donald Trump
Quasimodo also said that.🤔
My comment is perhaps biased. If I have a car serviced and I am happy with the work completed,I do not send it to another agent to have a cheap oil change AND THEN HAVE THE GAUL TO CLAIM WARRANTY! You are a great person and the fact you accepted to have a look at it proves your exception from the rule. I personally would have been offended after doing the right thing, providing an engine and at both your own personal costs and the customer clearly is taking advantage of your good nature. If he wants to take it somewhere else, then it’s their problem, not yours. I’ve vented my spleen and I feel better now!
I don’t think the fact that the customer had the oil changed at Walmart caused the gasket to leak. With customers life situation, I can understand trying to save money on oil changes. Give them credit for having the oil changed, to maintain the engine. Not everyone can afford the best.
What you said! Ditto! Also I hope Walmart put the right type and amount of oil!
Yes! You put premium oil in it to have junk oil replace it. Not a smart move! Youre 100% justified ray!!!
Family folks might have a few other things to pay for and in my mind, better an oil change than no change.
This is the one that threw a rod. Not the one that overheated with the lady herbhusband and 5 kids. Thays a different vehicle.
All my hours of watching your channel paid off this week. Niece had a crash and the radiator didn't survive. Watched more than a few videos where you removed the cooling pack and broke it down. It was almost like I'd done the job a few times before. Everything is back together and seems to be working as intended. Thanks for putting out all the content for us!
Why warranty?You offered that service prior to installation and she declined, therefore its on her, not you.
Indeed!!
The customer refused to have the seals done so you are justified charging the customer. No you don't have to give full warranty on a used engine. Great job as always Ray. 👍👍
From the looks of the underside of the engine they should be happy. Used engine in a Chrysler that is dry? Count it a blessing!
If you make a recommendation,and they refuse,no warranty! I have people that ,I tell to register their A/C units so they can get the 10 year ,and they fail to do that and still want the ten year warranty ,but they only got the 5 year,because they are lazy! Its not my problem at that point,I gave them the tools and did my part 100%.
Water heaters are the same. If you don’t register the warranty starts from date of manufacture.
That's interesting. I've never had to register my HVAC for the 10yr warranty from Goodman.
Its a real thing,most assume its automatic
@@donwyoming1936Goodman? Good luck. You're going to need it.
Ray your shop is amazing from when you 1st moved in. 😎
Hey rainman. Been watching for awhile. Moved to Florida and realized I am in walking distance from Ray the Great and team with his Awesome lady! Glad to know I'm in good company. Great work!! :)
Before I retired, back in 2009, I replaced many used engines for customers, and I also recommended a reseal before install. You'd be surprized how many refused, all of them! lol
I agree 100% with you not warrantying it if you advised doing a reseal while the engine was out and everything was super easily accessible - Had they heeded your advise, the additional cost would have been some seals and a lot less time than it now takes to replace them.
For a used engine, that one is surprisingly clean inside. The customer should get many miles from it. Unfortunately some small oil leaks from the common leak areas, but good to see you taking care of them for the customer. Thanks for a great video!
While the engine is out, you always should change all seals that you can't get to with the engine in. Common sense, don't hollar later. You are doing the right thing. If you want to give a little break, that is up to you. Good work
Funny how you mention Shapes and Colors ,so simple to apply. This world is missing a little RWA (Reading,Writing,Arithmetic) especially where I work. Have a good day to you and your family.
Hi Ray, just politely reminding you you forgot to tighten the two bolts behind the dipstick that you wanted to remind yourself not to forget at the end of the video just a quick reminder
Why mess with the other cover if no leak is present. I agree . The cost is not worth it when not needed . Your right .
Tip for the clogged tips of silicone (or tubes of caulk...) leave a nail, head-first, inside it. Makes it easy to pull the cured plug out for the next use.
I've seen plenty put a nail point-first in a nozzle but a late 60s painter showed me that one. "If you can jump it, I can caulk it."
They make rubber caps with a built in plastic "nail" to go over the nozzle too. Works better than my classic deck screw & Saran wrap method.
@@donwyoming1936 nice. As in a separate product or moulded into the "cap" that comes with the "forbidden toothpaste" tubes?
If the former, where did you find them? Little things like that add to the "manure collected into a neat pile" and "I've done this 100 times" look that sets the client at ease.
It is crazy what a difference the color of the floor makes. Now the shop seems much more brighter and friendlier
When it comes to installing used and unrestored engines and/or trans, I've found it's best to include the cost of resealing the typical leak points in the price estimate and doing it before installation. It's not an option, it's a requirement. You're doing the customer and you a favor, saving all the finger pointing afterwards. The exception might be if the customer supplies the engine or trans, then it's all on them.
Great policy !!!
My eyes still go 'Ooooo' at the new floor. Luckily it's not a lipstick on a pig situation ! We're just as proud of your accomplishment/progress as you (and family & employee units) are. PLUS we get to learn and laugh as we watch. Thanks 🙂
I got so little sleep last night that I caught ray early for the first time in a while
Who identified the oil leak? It wasn't noticeable and I doubt the Walmart tech would have pointed it out. Good on you for always leaning towards 'making it right'...but it's a dangerous road. Hooking up a customer in need could lead to constant comebacks every time they suspect a leak, hear an odd noise, etc etc... as they repeatedly look to get more out of you and abuse the kindness.
The 'Call Back King'...yep...then your smile get funky when come to work in morning and see that name again ...and to sweetn the pot...can not duplicate the problem...thank God video recording is available more now...
From experience, Walmart tells every customer their oil was low with a possibility of a leak. Saves their ass !
You did the right thing you did your recommendation and they declined.
G"day From Australia Ray . I Feel given a part warranty is completely fair it is more than most workshops would have dun . When your talking about a 2nd hand Engine & oil leeks , even more so because you suggested swapping out all the seals that need to remove the Engine plus the valve cover seals . Always enjoy you’r videos Have a good weekend
I totally agree that it's so much easier to replace seals when the engine is sitting on the stand. I always try to insist on replacing before installation. But the customer is ignorant not necessarily stupid it can be a loosing argument because they see dollars not down the road. You are being a good guy on this situation.👍👍
You forgot to tighten the two last bolts you mention just before putting the coolant hose on. You can see them when you put the engine cover back on.
I saw that too, glad you mentioned it
And the intake temperature sensor didn’t get plugged back in 🤦🏾🤷🏿
I agree. The customer had their one chance to get a reseal before the engine was installed, and they decided otherwise, so it truly is on them. No doubt about it if it's been documented.. CYA.
Cheers from Montreal Canada🙂
You did it right if my opinion matters Ray. Offering these gaskets up front and they declined them, now they have to pay, it's only fair. Maybe a discount at our shop, but certainly have to charge for the time.
I agree with your decision she refused check before install so its on her. great work Ray
I really have an Appreciation for Younger Mechanics that Work on these Newer- Over Engineered Engines, back in the 60's --90's engines were so much less Technical...
Always turn off the start/stop!
Rented a car with it stopped at a light thought the motor died😂
Love the wife’s minivan with the 3.8 l. Gas mileage not great but 145,000 and still runs like new.
Hopefully the customer learned a valuable lesson. Don't refuse a reseal on a used engine.
And this is exactly why when I put a used engine in my truck I did a refresh to it prior to installation. Was a tested good runner with great compression when pulled so I borescoped the plug holes. Seeing nice clean bores with nice cross hatching I didn't bother with the top end. I replaced all gaskets/seals except the head gaskets, new oil pump, all bottom end bearings and timing set. Honestly doing all gaskets/seals and at least doing an inspection of the bottom end bearings while an engine is already out is cheap insurance.
Ray the 2 bolts you said about tightening for the bracket at 53.34 . Hope you got them.
Good used engines are very rare nowadays...!!!
If customer do not want re-seal used motor when doing engine swap, you may have to make them sign paper where it states they refuced it and so everything what happens afterwards is on their own cost, aka no warranty.
Did I see the two bolts that hold the coolant lines not tightened down??? Or was that an optical illusion? Great repair. If the customer declined the reseal while out, then I think you did the right thing in working with the customer on the repair.
My opinion on the warranty issue is if you offered to replace all potential sources of leaks (gaskets, seals, etc.) prior to installing the used engine and the customer chose to accept the risk of a leak then no warranty. If you did not offer to minimize the risk of a leak by replacing seals and gaskets then a negotiated charge is needed. It basically comes down to what did the customer pay for.
Personally I think you did the right thing. You and your customer shared the risk and hopefully neither of you took too much of a hit financially. You are a good person. Maybe not as good as Dave or Wife Unit but still pretty good!
Excellent editing and great sound 👍
Nice job ray! Justified no warranty they chose not to go the extra mile so no warranty is necessary unless you feel its needed. You repaired it at a discount and your time is money so thats that!
Negotiating with customer is a part of the job, and they worked out the front alone is good for now, because they did not want to pay when the labour was very low with no vehicle in the way.
Non warranty repair job, since they did not choose the route of replacing the gaskets prior to engine replacement.
Good to hear they are acknowledging that they were offered but refused a preventative option prior to installing the engine. This proves saving money up front ends up costing more in the end.
Your thoughts to pricing the job are totally fair. It stands to reason that a used engine has potentially significant time on its parts. Denyng to renew the gaskets before installing it when you offer that protection is risky and falls on the customer completely. It's a bit regretable but not on your part. A terrific video, with dropped nuts and sockets. Thanks, as always.
If you follow daves auto center on you tube.He'll install used engines.He doesn't like too probably for reasons like fixing things later.He'll run a borescope into the cylinders.He'll hook up the engine to a machine and turn it over not actually fire it to check oil pressure etc, before he installs it. He definetly doesn't half ass it.
You did the correct thing. Your customer had the chance to have that work done before their used engine was installed.
Morning morning! Welcome back from your vacation. My wife was wondering how you hired Dave. Random hire or someone you knew before?
So your wife is eyeing Dave?!😂😂
Just kidding.
I just did the first oil change on my 23 Ford Maverick Hybrid yesterday and I’m 81 years old. It only had 4,046 miles on it, but it was one year old. I ordered the Motor Craft filter from Amazon $8.44. Costco has their Kirkland brand full synthetic oil on sale right now for $29.99 for 2-5 qt. Jugs. My total cost was less than $25. I did some research on oil and the conclusion was that the Costco oil, produced by Warren Oil Co, was very good. They also produce the Walmart brand. And yes this oil meets the Ford and GM specifications. Look, I understand that Amsoil is a better oil but for my limited driving, my choice was fine for me. Plus I trust myself doing this over most shops, other than Ray’s, but he is far away from me.
Hi:
My caravan had to have the engine replaced replaced due to a cylinder 2 misfire while under the used car warranty. I had already had the spark plugs, coils, injectors . The warranty tried to replace the upper intake first with an oem one, no luck. They then had them replace the engine with a used one. I had them move all the parts that were on the old engine, and then replace the valve cover gaskets, all belts and hoses, gaskets for the oil cooler, thermostat, water pump, belt tensioner and a engine reseal. I wanted some piece of mind, and I try to live by the pay me now or pay me a whole lot more later. They even gave me a call so I could I be there when they opened up the engine. It was clean for mileage. I did have the BG “snake oil service “ done , and the oil changed at 1000, 3000.
Replacing engine for a misfire on cylinder two? That outrageous n costly.
That was the choice that the car dealer’s warranty company made.
You r justified. You should only give a warranty on work you have previously done, like resealing the used engine, and later it leaks. A 24,000 or two year, whichever comes first. It is a used engine, so no warranty on parts, especially if mileage over 100,000 miles. I believe dodge gives a 5 year, or 100,000 mile, whichever comes first. Not sure if u can check vin on engine, but maybe u can. I hope this helps Ray!
Think you (and Eric) have been more than fair trying to help these folks out of a bad spot. The decision not to do this work while engine was out leaves them vulnerable for the consequence with a used engine. My guess, they didn't think you were obligated to "warranty" that work.
I don't really keep up on car stuff lately, I do watch this channel which I do enjoy... I think it's his personality and way of thinking that I enjoy.... And I am kind of a car guy. With that being said, I made sure I stayed away from the pentastar when we bought our Jeep because of this channel. 2 l turbo baby!
Unfortunately… Jeep is still on the same level with the Chryslers…🤷🏻♂️
When you have a tube or caulk tube that you won't use for an unknown amount of time ; take dielectric grease and fill the tube opening and a dan in the cap, then screw on. Next use just squeeze out grease and squeeze out sealant 😊
Ray you did the right move especially after suggesting that the engine should be resealed before install and the customer rejected. A comment below suggested that a reseal on a used engine replacement should be mandatory, something to consider. My Uncle Paul had an auto repair shop in LA. Calf and for example when a brake job was needed he would not do the work unless it was a complete 4 wheel job. He said it kept the returns to a minimum and his shop was successful for high quality work. You have a very successful shop, wish it was closer.
Dont no anyone who would do a one axle brake job.
@@elcomandante9299 have seen that done by some, depends on the condition at each axel
@@NattyBumppo-p9zAgreed !
If you recommended to change a part when installing the engine and they declined, then they should pay. If it was something that failed on install, they, should not pay IMO.
My opinion, initially she was given the option of doing a once over on the used engine to replace all the seals for I guess a better deal since it’s out of the engine compartment, therefore easier. It’s kind of a pay now or pay more later deal. You gave her a good deal, that’s great.
I think it's totally fair. She had the option to have the service at the time of purchase n chose not to get it. It absolutely makes sense it should be a separate bill.
When I rented a GMC Terrain, it had a Stop/Start feature on it. I disabled it by pulling the electronic button shifter to L, and set it all the way from 1-10 or 1-19. I can’t remember clearly, as that was the only time I used a GMC Terrain..
Anyway, I don’t know what dummy of an engineer thought up that idea to turn off your vehicle when you make a stop at the intersection. What you save on gas, will be enough to buy you a starter, when it decides to quit, and not engage the flywheel, stranding you. Not only is it not economical, It’s also annoying af, feeling a 1 second delay at the gas pedal, when your trying to take off. What an idea!!!!
The whole object of that "feature" is to pad up the numbers in a very small way during certification. In the real world there is a small gain in mpg at the cost of more irritation. And who needs more?
Customer declined... is all you need to say (and document on the service record). I bought a T&C used and had to go into the engine for the infamous valve tick. 3 Cams and a set of lifter and followers later I replaced all seals because it would be stupid not to!
I agree with your decision; the customer was offered the replacement seals on a second-user engine at the time of installation, so now the repair work is justifiably not warranty. It always used to baffle me how people would bring their 3.8S Jaguar in for an expensive bottom end rebuild and we would use high quality Castrol lubricants, and then a year later the customer would reappear for some unrelated work, and there, stuck over our Castrol 'change the oil at x miles' sticker was a sticker from another local shop, using the cheapest brand of oil in the known universe... I doubt they saved £5 [in 1970] in choosing to bathe their nearly new bearings in oil I would not have used in my lawnmower.
It shouldn't really matter to what other viewers think or what they might say it's really and truly up to the mechanic and the owner of that said vehicle
Your videos just keep getting better and better
Used, junkyard engine 🤔
Engine oil leak? Who would have thunk that 😮
What’s shocking is this is a 2017 and the engine was already replaced 😱.
@@jackschissler255
Scary 👍
Chrysler product… enough said.
Your position on no warranty is on point. Working with the customer shoes your integrity.
Just goes to show how awesome Ray is as a person and business owner…………….next engine swap, if there is one, document and let customer know. Seals must be replaced,and if said service is refused, NO WARRANTY………
Buying used parts for reduced price requires that the customer bear some liability. This is especially true when recommended services are offered and declined. You are justified in your position.
Most used engines 90 days. I don’t know of any that don’t tell you about resealing it. The recommend it. They won’t warranty seals. The fact that you allowed them to get a used engine and not charge for and do the reseal work. Any leaks should be on customer. Also hand out a heavy warning if you do that again.
You are fully justified in NOT warranty-ing that used engine !!! since the customer declined the reseal prior to installation.
Not sure if it was a Trolling thing, but you missed the 2 last bracket bolts under engine cover.
I think you did the right thing by giving them a discount, but not doing it for free. You gave them the opportunity to do all the gaskets before the used engine went in, but they declined so it's on them. The aux battery is either 180CCA or 200CCA depending on which one is installed. The original one and most aftermarket replacements are 200CCA, but the current Mopar replacement is only 180CCA. Also, the aux must be disconnected to properly test it because the two batteries are connected in parallel through the PCR (a normally closed relay).
Pentastar Ray. Because you know these engines very well.
The warranty is strong with you....
Battery…good choice to check. Lived in Clearwater for 20 years and during that time I replaced the battery on my 1997 Camaro Z28 4 times due to the heat. It seems a 5 year battery only lasts 2-3 years in Florida [ex.only].
Yep, Heat Is A Killer On Batteries 😢
Amsoil is great. It's all I run in everything. But it may be the cause of the oil leak as well. Running a full synthetic on a high mileage engine that has always had cheap conventional oil will wash out all the sludge, thus opening leaks that were plugged by said sludge.
Love your videos. Btw you forgot to tighten the solenoid bolt up and the 2 bolts by the coolant hose up.
next time you decide to take off the cover sometimes the bolts that hold it on are loose....tightened them up and just maybe the leak will stop.
I have seen it both ways. The client wants to save money so they tell the worker to only do partial work and then end up paying double because the job has to be done again to get everything done. And I have seen the worker only doing half of the job so he could charge again for the same job to finish what wasn't done the first time... As for the warranty, if the job has been fully done, then yes give warranty...
You offered to do all the gaskets and seals when the engine came in but they declined because of financials , which in some cases are understandable from their situation . Yet like when I was worked in the electrical trade and they only wanted one light switch at the front door and not a 3 way switch for entering from another room , while the home was being built . They would try to get a 3 way switch set up after the fact . Then you just have to bill them accordingly . I kept records of every conversation I had with clients for that reason . I was taught by some good people .
Your work is good , you addressed the issue, I agree to help keep the cost down you are doing the correct thing. Stay safe , have fun .
Unfortunate but unexpected with a salvage engine. Having a similar experience once, i opted to put a pan under the engine and just check/fill the oil regularly. No oil soak problems of critical items on that engine, just a mess. I eventually did the work myself.
Yea, Dude! You're clean-up work on the shop looks awesome. 👏 When you put the engine in, you offered to rebuild the used engine on many platforms, I'm sure. I think I would of charged the customer for the gasket replacement service before putting the engine in. Used engines are so dodgy these days. You can't warranty ANYTHING on a used ingine unless the installer tears it down 100%.
If I couldn’t sell a Jasper motor or a crate motor from CarQuest, (yes there are still a few Advance left alone) and I went used, a reseal was always sold.
If not bought, no warranty on used. Especially as warranty pay no where near what they first paid. Reseal includes stat/pump o2 sensors and the like. I always would get extra on the motor to be able to swap potentially worn out parts. No reseal, no warranty.
I’m don’t work on cars and trucks for a living. I have changed engines before and I resealed them before they were installed. If they refused to reseal the engine before it was installed then they would not have a warranty for leaks. I’m sorry about your leaking engine but it was a used engine and the thing to do was replace the seals before the installation of it. You do you Ray but just remember that your kindness will be taken for a weakness and people will try and take advantage of you. I don’t know what the customer thinks you’re responsible for if they didn’t what to have it done in the first place. Have a great weekend
Morning Ray i think you did the right thing and a lot more then most shops.
Ray, what's the story with the 1965 Thunderbird? I'd love to hear more about that one!
You did offer to reseal before hand.... so I would think it would be on them
Has he ever done an update on the mopar 3.6 timing job ? The one he asked for insight on .
Just a tip here on the tube of silicone .Remove the tip and apply a dab of grease at the end of the tube to keep the silicone from drying out.
Being as the engine wasn't resealed before installation, I can understand not doing full warranty. If you would have resealed it prior, then full warranty would be on you. Plus, you said you were working with the customer, so you've done your part plus in my opinion.👍👍
Hay ray…did you check the (oil coolant unit)maybe it’s leaking from there because this leaking is normally for all (engine)dodge chargers and challenger and Chrysler …..
Many times small seepage leaks can be resolved by retorqueing the valve covers in proper sequence. Those rubber in place gaskets will sometimes relax over time through heating cycles.
Wow that extension is great no more lost ten millimeter socket
Them Mahle gaskets are way better than the Felpro nowadays had a few sets of Felpro fail within a few months switched to Mahle gaskets and no issues whatsoever.
Think your position is valid, used engine and declined to replace consumable/wear items puts it on the purchaser. You did note that you worked a deal with them, so kudos to you.
Since it is something that should have been done when the engine was installed and they chose not to have the gaskets changed, I feel that you are in the right for not replacing the valve cover gasket under warranty.