Dollar General accused of overcharging customers
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- Опубліковано 3 лис 2022
- (WCMH) - Ohio attorney general says sticker prices are lower than register prices.
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Former employee. The reason for this, no matter where it is happening, is that the corporation expects the stores to be able to run on a bare bones staff bc they can't keep most new hires (existing staff is so happy for the help but newbies get overwhelmed at the to do list). A team of 3 people is expected to cover the open to close everyday, struggling for time off for our families, and then often the manager dumps their work off so it's really 2 people running everything. That means truck, frozen/refrigerated truck, each vendor checked in, registers running, shelves straight, prices current ad stickers and signs up, bathrooms stocked and clean, managing the drawers and deposits, cleaning the store...and for $10 while being told you're not doing enough but that Wild Karen over there needs something down off the sky shelf so chop, chop. It sucks just as much for us as workers to not be able to keep prices accurate and the store stocked/nice as it is for you as a customer to come in to old discounts, bare shelves and grumpy staff. In my store at least, we really really tried but two single moms can't keep an entire store running alone.
People need to complain and complain to corporate. Complaining at the store, and getting a refund does no good. I've worked retail. Retail is tough and these companies make it tougher!!! Instead of taking care of customers, they're doing everything else!!
I've worked for dollar general, sometimes by myself too. Its not hard to ring up the customers and stock shelves, face items and put everything where it goes when you have free time unless you happen to be super busy all day which doesn't happen at any dollar general I know or worked at. So you can't so no matter where it is happening because I have myself worked at dollar general by myself too and was able to keep up with everything.
@@AliciaMarchant it is when there's two people to cover every single 15 hour open-close day and you're responsible for the store managers job too bc they've checked the fuck out. And my store was busy all the time, I'd walk away to front face and immediately have to turn around before getting to my section to ring someone up or fix the self scan or check in a truck. Glad your experience wasn't shit but that is far and away not typical. Congrats. The job was too much for not enough pay and when you add in getting robbed and shot at the company can fuck right off. But thank you for implying we were just shitty workers who weren't trying hard enough. That corporate kool-aid must taste funky tho...
@@AliciaMarchant imo one of the most annoying things working is when you have to stock and ring up customers. You can’t get in a groove when constantly being pulled away from the job. I guess that’s why they installed a self checkout at all the stores now
Current employee here. Everything you're saying is true. We are so overwhelmed right now. Our store is the highest grossing store in our district. I stepped down from being assistant store manager because I was catching hell over so much not getting done. We only get 2 employees per shift usually. That leaves one on register and the other dealing with trucks and vendors. I couldn't keep my head afloat. It wasn't worth the extra dollar or so pay increase to be the one getting all the heat over everything.
This happened to me yesterday, I bought two energy drinks that said 2 for $3.75, anyways they both rang up at $2.40 each with no discount.
I live in Alabama, this is probably a nationwide problem for Dollar General
This is happening at WALMART also. Not even Walmart, with all their employees, can keep pace with the corporate fake inflation. Almost every single shopping trip to Walmart over the last year, I've found items ringing up at higher prices than what's displayed on the shelf sticker. They're raising prices at such a fast pace, they're getting behind on updating the shelf stickers. It's outrageous that DG thinks they can operate stores with such volume with convenience store type staffing levels.
Go after Walmart, they have no excuse, they just need to (be made to) prioritize.
I check the scanners for that since I go to the self checkouts. So far no problems yet but thanks for the heads up.
Lmao bro same at wawa I bought beef jerky and the bag was 17$ no way
At target too. Don’t be fooled.
They've been doing this for years
So why shop there?
@@MarianTRitch In my case, its the only store we have.
Yes they have it doesn't matter if you buy two items or 20 items you are being ripped off
Please hold them accountable they also do it in all Illinois stores
Maryland too
Ohio is in the process of suing them and i too like many have sent an Email to AG Yost's office to let them know about my County, however i have recently found out it is state wide, so they will be held accountable, and i will no longer shop their until things are cleared
@@SheepofTheShepherd-nu3lz this happening has also stopped me from shopping at the dollar stores..
@@janharnagel1352 I can understand
Kentucky to.
Because they crank out 25 - 30 pages of price changes every Tuesday and sometimes on Friday while working only 1 person a majority of the time. You have to go around the store and update each label individually (35 labels per sheet, do the math) while also tending to the register, taking care of vendors, heaven forbid someone spills or breaks something. Calling it deceitful is the wrong term to be using here. Most stores are not understaffed, they are given a set amount of labor hours to use for the week (between 110 -120 with total operating hours for a store opened from 8 a.m. - 10 p.m. per week being 98) and you have to spread that between 6 or so people. How can anyone stay caught up on anything? Is it so hard to understand why prices are incorrect, carts of unworked freight are in the aisles, and stores are poorly maintained? But hey guys, the company is struggling with only being able to open a paltry 3 or 4 new locations a day.
No excuse Walmart getting update their prices HEB can update their prices
That's a cop out. I did it for 4 years just fine.
@@d.menace9256 Walmart has like 50 employees and they have a night shift while dg only has about 2 to 3 at a time and no night shift so they don't have to pay as much on more people.
@@butterfinger4393 no excuses
Bingo! I knew it! They don't have enough employees to change the prices.
That’s ultimately the problem.. there are hundreds of price changes a week. The solution may be to set aside hours and have someone specifically perform the task. But the prices are going up.
@Terry L. Cooper - Yes, that's true too.
I work at a dollar general in my home town. We are literally the kindest people ever. If you ever notice a price is different than on the shelf all you have to do is ask and we will more than likely change it. It is not our fault that we have a million other things to do and might miss a price change. We are human too.
You don't have a choice but to change it, its the law.
The fact that you have a million other things to do, is an issue itself. Corporate could allow more staffing hours & do more to attract staff but they don't. If its a problem at that many stores than its not a problem with cashiers or even store management. Its the corporation.
It literally happens EVERY SINGLE TIME I shop at DG. Most the time I just pay it bc it's too much trouble to point it out but recently I have been speaking up. Inflation is real and I need every penny I have to count to stay on budget. It's infuriating.
Then why continue to shop there
Yes definitely speak up point it out and get them to change the price, that is what they're supposed to do 👍
@@HPFan4Life81 Where I live people still shop at Family Dollar regardless of Rat dropping poop in their warehouses
This is not new every time I go to dollar general the price is wrong on 80percrnt of shit I buy there so when your standing in line and there's three people behind you do you call for a price check there betting you won't because they figure you just pay it and not keep everybody waiting in line
@@sandib4234 but do not be nasty to employees. Unless and until you have to work that job and see for yourself the pressure employes are put under do not be a horrible human being.
That has happened a LOT to me at my local store. I think that is why they don’t automatically put the receipt in the bag, they ask if I want it that way you can’t check after leaving the store.
They are asking if you want the receipt because they want to use it to get cashback through one of those money savings apps like ibotta. I use to have a customer who would ask for all the receipts people left behind so they can use them for one of these apps. I usually gave them to her and she said once when I had a stack of probably 30 receipts she got back $40.
You think the little nobody cashier cares if you're being overcharged? Stfu and losen up the tinfoil hat.
@@howardradford1985 most people don't use those apps so sorry, nope.
@@snavisTM I wasn't asking you to use the app just pointing out that's why some cashiers keep the receipts. I only ever had one cashier who would keep receipt and even go through the trash to get receipts. Had another assistant manager who would rip up the receipts cause he didn't think it was right for people who didn't actually make the purchases to earn the cashback. I don't really care I'm not really sure how it works.
@@howardradford1985 as a DG worker we ask because half the people we just try to hand it to are snarky motherfuckers who give you a rude “I don’t need a receipt” in a passive aggressive tone. Also the price issues are due to only having 3-4 workers per store 2 per shift sometimes 1. With the amount of price changes going on between stocking checking customers and cleaning the store there’s barely time to change prices or other shit you need to get done sometimes. Understaffing is the general issue.
It’s not you being over charged. It’s that price changes come down twice a week and it’s hundreds that come down at at time. Things are going up literally every week. Sometimes they don’t get to them right away.
Sir you are exactly right, you have to give people time to get to the shelves to put the stickers on. sometimes they don't make it because they're so busy doing other things, but they need to change the price at the register with no questions asked.
I'm glad to see some people understand this. I work for Dollar General. We are lucky enough to have 5 staff members but people don't realize everything else that has to be done as well. On top of we are humans with lives outside of Dollar General. Meaning things come up and staff does get short a lot of weeks
I am a DG employee and you are exactly right. It's not the workers in most cases. It's the fact that we only get 2 people per shift and hundreds of things to do at once.
@@kygal Yeap😊
When you factor in per unit pricing, dollar stores often end up being more expensive.
This is happening out in TX real bad too. It's gotten even more worse in the past year, I didn't know that could be possible.
They need the Money. While they Suck us dry...
Yep! It’s happening in Poteet, Texas 🤬
same in oklahoma too.
You didn't know greed could be possible
It's happening here in Michigan too.
A dollar here, a dollar there.
My husband and I agreed we are done with them for good.
I agree
Hi fellow Michigander! DG has become the store from Hell! No longer a customer! Rude staff, filthy store, overpriced items.. it’s disgusting!
This happened to me here in Georgia, this morning I bought a 2litre 7up the tag was $180. it rang up $2.25...Dryer sheets tag $1.80 rang up $2.25
$180 and you were able to get it for just $2.25? You saved a lot.
Take a photo of the shelf sticker price. Then show it to the cashier if the price scans higher or lower (If your honest). In most stores in NJ, they have to give you the shelf price of that item.
No wonder when I go to buy 2 items and I come out paying 50 dollars 🤦🏽♀️
We got 15 items and paid 15 cents learn to penny shop 😊
@@MelB868 how do you do that?
Being a current store manager for dollar general I will say this:
1. It is a nationwide issue with stores not keeping up with price changes. Have you seen the workload given on a daily basis? Actually, a lot of dollar generals are very busy not only during the holidays but on a regular basis. I used to work at a dollar general that was busy constantly. Plus we’re probably one of the only store chains that are open all day for holidays (except Christmas).
2. Stores are only given a certain amount of hours to work with- store managers are salary so we can be there all day for 7 days a week. Here in Texas, we used to have to work 48 hours plus (one day off, sometimes none) but only paid for 40 hours. Did you know that store managers for dollar general are paid 18% lower than what any other managers gets paid? They changed it to having two days off, but even then they lowered hours again so most managers have to fight for just their 2 days off that we were promised.
3. The reason price changes are an issue is because they have been dropping down almost 100 pages of price changes , but it is hard when most of the time either the store manager is by themselves or there are only 2 people there, but the second one is running the register or taking care of self checkout. Plus trying to get trucks out as well.
4. Trucks do not stop. Therefore it can be very overwhelming to try to keep freight at bay , but also price changes.
5. If stores aren’t changing the prices on the register than what they are on the shelf then that is an issue. Contact a DM?
6. As a manager, I will say that I hope a video likes this helps reach to corporate about the workload they give on their managers as well as their store employees. It’s overwhelming and it is too much.
7. However…maybe everyone can be a little nicer and more understanding to each other? With the holidays coming up please remember that the people you see behind the counter are people too. We’re human beings. We don’t deserve money to be thrown at us, or to be cussed out for policies that we have to follow. Pick up after yourself. Don’t throw things on the floor or the shelves. Just be kind. Please. It goes a long way. In the end, all you have to say is “hey this price is ringing up wrong it says this.” It will get changed. If it doesn’t then that’s just poor management. In the end we are told to keep customers happy. At least in my district we are. And we do. 😌
I'm pretty good friends with our DG store manager and that's largely what she says. She's been with DG for 13 years. Most of her employees have been there since the store opened in 2018 and had worked at a different store before coming here. They always keep up with the pricing. Only twice did I have a dispute and it was taken care of (both times the computer didn't recognize the discounts) On the other hand I'm sure there are stores that do try to overcharge.
I don't think it's "workload" I think it's a purposely rigged scam
Employees have no say in this. It's a management issue.
Nope corporate , worked there for a week horrible place to work for.
This has been going on in Ohio for years and years.
With knowingly charging customers wrong prices (which is stealing) and and the constant clutter and disorganization something is not right. I have called Corporate because there were pallets of stuff everywhere and it was dark in an isle and it wasn't safe. Even the cashier told me Corporate won't do anything. Someone needs to step down since they obviously don't know how to treat customers OR run a business. They really need to take care of the stores they have rather than continuously open NEW ones.
Please understand that it is not a problem at the store level. It is a corporate issue. Hours have been cut but th workload has doubled. Pay is stagnant at best. Dollar general employees can't even afford to shop there anymore. Price changes are supposed to. E done evert week but when you are only a team of 2 for the whole store and also dealing with rude and destructive customers who treat the stores like their personal garbage dumps, employees get overwhelmed and can't keep up with price changes. Try working in a store and see how employees are treated by customersm
District managers will not give store managers man hours
The company gives plenty of hours to update prices. Prices should be the priority. I know many store manager and cashiers who care more about working freight and order stock, but they can let that go and complete price changes as soon as they come in. I know customers complain about blocked aisles and empty shelves but you will never be fired for that.
They need to be shut down. And they need to be federally charged.
Yeah, that'll show em. Let's put good people who are understaffed as it is out of work and charge them criminally. Do you even hear yourself? It's not the workers. It's the higher ups.
Really??
& Walmart.......
You are SO wise! Lmfao.
@@kygal Too bad. Let the workers find work elsewhere just like I did where i used to work. Wasn't going to work for a corporation that treated me that way.
Yes they are ,just yesterday I witnessed that and Wal-Mart is doing it as well. I have complained to cashier in General Dollar for years about this and was going to complain to Corporate and they charge you to file a complaint .Check it out.
I'm a store manager, I will say, it is lack of hours for staffing, and the outsourced company "driveline'", who dollar general pays for a lot of our planogram resets, is lacking staff, impacting stores across DG. We store managers are doing our best to keep up with the weekly price changes, it's insane how fast things are going up, sometimes it doesn't feel manageable, but we are doing our best trying to serve our community the best deals and prices we can. I will say, our price increases are there, but you can expect our prices to always be lower than our competitors such as Walmart and other companies.
Live in Ohio as well, same problem at my store. They say prices went up but not updated on shelves yet, I started making them give me the price on the tag or shelf
Oh yeah you "made" them huh? 😆😆 Sure you did.
The DG by me does this all the time. 1 Christmas they had throw blankets listed as $6.00. When I went to the register they rang up as $16.00. Worker tried arguing with me so I had to walk back to the aisle and snap a picture of the sign. Last week my mom went to grab cat treats marked $1.50 and it rang up $2.75
The dollar general near my house in Phoenix does the same thing and if I complain they basically say too bad. They refuse to honor the price on the shelf. It's usually only off by less than 50 cents but it makes a difference. It adds up quick.
I assume they don't make you buy it though, they give you the opportunity to leave it if you don't want it at that price right?
Our store honors the price no matter what it is... if it's on the shelf for that price it's what they get it for if we catch it or they mention it
@@killerblunt420 We actually didn't do that on all products at Family Dollar. Their policy was no price changes period on vendor managed products like Pepsi, Coke, Lays, Good Humor, Little Debbie, alcohol, and milk. Only time I remember having to tell a customer no to a price change was due to a misprinted weekly flyer. Our flyer said Crush, A&W, Canada Dry, and RC 2liters 2/$2. The customer brought up 2 Crush 2liters. The flyer was suppose to be Sunkist not Crush. We did not have ad signs posted in store. Crush was $1.95 at the time so the total difference was $1.90. If they were also buying say a box of Kellogg's cereal I could take the $1.90 off that to make up the difference but since all they wanted was the drinks they left empty handed since they didn't want the SunKist and they didn't want to pay $1.95 a bottle.
@@howardradford1985 well yeah there are some products we can't price over but we had to keep the shelf prices updated
It's because they send them literally pages of price changes and expect them to do them when they're already short staffed and over worked. I recently quit after being there for 3 years. A month before I quit they were sending at least 100 pages of price changes a day and only gave 4 extra work hours for the week, now that usually wasn't typical but we were already a huge stack behind because they send at 30 pages a week and want you to do them without sending extra hours. They don't feel like extra hours when you're extremely behind on everything, because they won't allow a store to be properly staffed but expect you to be a superhuman and do a million things a shift. Honestly 1 person should not have to run a whole store alone for hours sometimes all day because if someone calls in you're lucky to get the shift covered by the limited staff. I hope this makes them change but I doubt it. #putinaticket
Not the public problem, it's illegal as well.
Can’t go to any grocery store now without being ripped off in one way or another. Only way to save money is to just not buy stuff, but still take it out of the store
😂😂😂 I don’t, but that’s hilarious 🤣
I worked at one as an assistant manager. So many times I had to do price changes. They constantly send planograms with new shelf strips and price changes yet items will ring up more then what the shelf says before they even put the new shelf strips up. I would always honor the price it actually said on the shelf. Between the planograms, weekly add, putting frozen truck away working Blackstock, fixing up all the aisles and running up to register to help with lines and do voids, loans, returns with two people is just ridiculous. So glad to haven't that friggen circus!
This has also been happening in Paducah Kentucky for quite some time. Have complained more than once to corporate with no luck .. usually by anywhere from at least 10 cents to you to about 75 cents or more. They need to be held accountable
Kmart did this too!! The checkout price was higher than the shelf. Corporate would not update the sale price in the register. Dollar is not the only one!!
Its the same with target. They dont give us enough time in our shift to do constant price changes. If you ever have a question about pricing, please ask an associate to scan whatever you have. It's not an inconvenience to us. Sometimes, things actually will end up costing less than the tag says.
i worked there when the pandemic hit and they almost doubled the prices of covid related stuff from gloves to cleaners.
It's not just there, it's in Florida too. I know my prices, and I make them change it to what is on the shelf. Sometimes there has been up to a $3.00 mark up. So it's not just there, it's all over the nation! And not just DG.. Other stores as well. It's a shame that you have to scan your items before you check out to make sure they match the price on the shelf, that if you can find a price on the shelf...
They over charge on so many items, I call them out, it is terrible in the Panhandle
Michigan Dollar General is HORRIBLE for charging more than the shelf price says. I don't blame the workers they aren't given enough time but some can be nasty about it. Yesterday I picked up 2 different fabric softeners supposed to be a $1 they both rang up $1.95. Today I got chicken broth tag says $2 it rings up $2.15. I was at 2 different stores. It's an everyday thing. I'm tired of the empty shelves but the product is on the top of the shelf. I can see what I want to buy but can't reach it ( it has been over a month). It isn't just 1 product/aisle it's pet food, candy, vitamins, ibuprofen etc. I'm not sure why canned cat food is scarce but they have multiple cans on that top shelf that will be out dated before it is brought down so someone can buy it. I wish there was a better store closer
Blame the workers. It is their fault. At most they can claim mitigating factors like too busy or under staffed but that would only warrant a temporary 10% to 20% price discrepancy rate. Letting it go to the point said here is an intentional lack of work ethics. A customer who complains about 1 item they are buying being priced wrong is being unreasonable. When the customer has almost every item priced wrong that's a terrible store manager and cashiers.
Michigan previously mandated ten times the error to be refunded. I moved to Florida 15 years ago so not sure if they still do it. With that thing as governor now, probably not.
@@howardradford1985 blame the company for having 2 people the most working shifts and one being the main cashier who's expected to run back and forth changing prices or stocking product while running the register. It's a shitty place to work where the company doesn't give a shit what the employees make but expect them to do so much for so little while dealing with asshole customers (granted there are always a few good regulars).
When I worked there they remodeled my store and we were behind on price changes because corporate sent over 200 pages of price changes and with only one or two employees working and having different things to get done it's not easy to get back on track when they keep sending more pages of price changes.
@@jungkooksabsatthebbmas3733 2 people are enough. I did it by myself as one person. At the end I was putting up the new prices a week in advance because they were all price increases so it was always in favor of the customer. I once had 50 sheets with 30 labels per sheet 800 labels and spent from 8am to 5pm doing nothing but checking out customers and putting up the new prices BEFORE the increase. If the company is incompetent by not giving enough man hours or employees that's something you as an cashier or manager can not fix. Customers complaining about price discrepancies can be fixed. Dollar General may terminate you and likely will for falling back on other work, but that's a situation where associates need to bring lawsuits against Dollar General, but now these associates are going to have lawsuits brought against them for not performing the required price changes.
I'm gunna be like your average mouth breathing UA-cam user and make this about myself.
I'm over 6ft tall so I can easily reach things on the very top shelf.
Have you thought of growing?
I'm not surprised those low energy employees looking for any opportunity to be complicit in scamming customers
It’s cause dg system of price tagging is every Tuesday with 30-40 sheets of 50 items on each sheet, most are dupes or not carried in said stores, other wise someone needs to manually scan ever barcode in the store to get an updated tag. That’s over 1000 or so items. With how dg under-staves their store every man hour is needed to stock, clean and rotate out product. It’s hell
Not just Dollar General, All grocery stores are like that. And they forget to pull sale tags off or don’t put sale tags up.
The exact same thing is currently happening in the Providence RI location on Branch Avenue. Every item in the store you get overcharged between. 25 to .75 per product.
Family Dollar stores in WPB, FL do the exact same thing. Some items, such as a family-size box of cereal, ring up, at the register, for as much as $2.00 more than the price listed on the shelf. If you bring the issue up to the cashier, they just look at you with a confused, blank stare. The cashier will not adjust the price, so you’re stuck paying more than what’s listed, unless you want to put the items back.
Walmart has been doing this to me lately. They took out all the price checkers so then I use the walmart app. But guess what, the price check for the app is unreliable and they won't price match (trust me I've tried).
Same in Virginia too. I stop shopping there recently because the prices were never correct, and you can’t use the machines to check them. I rather shop somewhere else then go through that headache.
At our local store, the price you pay at the register is always more than what it shows on the shelf!
I'm surprised you could even find something. Around here they are so understaffed the trucks they get are unloaded into the aisles. They don't even have the people to put stuff on the shelves. Just weeks of weekly innovatory on carts blocking the aisles. One person working checking people out, one is always hiding in the back or outside smoking, and the manager just sits in the office doing nothing. Ticks me off you can see the manager sitting playing solitaire but they won't even come out when the line is wrapped around the store. I've left a pile of stuff on the floor more than once because I got tired of waiting in line. Come back weeks later and the same stuff piled where you left it.
Not the people working the floor fault but damn.
Last I checked here in Arkansas our AG was gonna go after them for it but she got too busy trying to get elected in a higher spot.
Former employee here, the company doesn’t care about its employees and we couldn’t keep up with our merchandise or price changes and were told that our jobs could be replaced if we complained
This is happening in TN. I went to Dollar General in Nashville TN and I noticed the same thing. Reported it to Dollar General Corporate and never heard back.
It’s all on corporate. The place I work at, the price changes on items very frequently. Like, the price of something will double.
Yet, corporate won’t let us change the price tags, unless we get the specific tags that they send us. Well, they haven’t sent us those tags, so I have to scan items to tell the customer how much something is. It’s annoying as hell. Corporate could care less about their workers, and less about the customer
The problem is always at the very top ..........
This is every day at Walmart yet no one makes a fuss about that
Once I realized a pack of plates were more expensive at dollar general then at Walmart, absolutely ridiculous.
Question: are any Dollar Generals independently owned? The one by us had an AMAZING staff, the store was immaculate, shelves stocked neatly, prices correct and a huge assortment! Now, there’s an entirely new staff. They’re rude, dress inappropriately, walk away when you ask for help, you have to find someone to check you out! The store has become disgusting! The store reeks of pot, which is probably why you can never find the employees! There is dust on products, floors are filthy, in complete disarray, items all over floor, no pricing on items, shelves are never stocked, and they’re carrying junk items instead of the discounted “higher end” products carried before. Prices have also gone up. I’ve tried to find a contact number to complain, not only about the grotesque staff but the nauseatingly filthy store… no contact numbers I’ve found are legitimate and the staff will not give information out! I haven’t shopped there in quite a while, but all stores in one’s neighborhood should be welcoming and you shouldn’t be sticking to the floor!
99% of employees, no matter the company, won't be able to tell you how to contact their corporate offices. Today the best route is on their website.
same at big lots.
Walmart is the WORST with this
- Meijer used to do this back in the day. They'd have a sale price on the shelf, then charge you regular price at the check-out. They were counting on people not paying attention.
Last time I went to my local Dollar General I noticed that snacks and food were more expensive than Walmart. A bag of chips, $1 cheaper at Walmart. A TV dinner, $2 cheaper at Walmart... ETC
This is happening in to many states boycotting and sue
As a former dollar store manager with seven years in - let me explain. It’s not laziness on the part of the manager or the employees. It’s mismanagement by and greed from corporate. That laziness you claim to see is really managers and staff who have quite literally given up on an impossible task. Stores are not provided the payroll hours to do the amount of work they’re asked to do. The aisles are full Of un stocked merchandise because the back rooms are overflowing. Managers have to pick the lesser of two evils. They either do the daily tasks like updating price labels and pogs - or they stock freight. There’s not enough time to do both and the freight is going to keep coming. I ran my store alone until 1 pm many days. Had one key carrier to run register until 4 or 5. And two closers. And that’s on a good day. The real problem? CEO mage $16 million last year
I went to Dollar General in Columbus Ms today to get cat food. The price on the shelf was $1.75. When I got to the register it was $5.25. I told the cashier what the price was on the shelf but still I had to pay the higher price. I went back to the pet section after getting my merchandise and took a photo of the price on the shelf. When I got home I called the HR and reported it. The cashier wasn’t concerned about it. Thats false advertising. I got photos and my receipt so hopefully something can be done.
Every store has been doing this for years. And when you catch it, they just claim computer error or that it just hasn't been adjusted in the system.
I've always thought/knew Dollar General's prices are outrageous!!! Personally, I don't shop there for most items because I know that the prices are too expensive and I refuse to give them my business.
I completely agree with this I've been saying this here in Wilson county Tennessee over the last year and a half. It's really bad here!
At the dollar store in Carthage Tennessee they will charge more at register than the shelf price. You literally have to write down all the prices and what it is to verify at the register. Happens all the time….
Same in Florida! I have the same problem where I have to memorize what I buy before I get to the register. Ridiculous!!!!!!!!!!!!!
That's true. I have found a bunch of items that the price rings up different from the displays.
DG is gonna go out of business because of this if they get hit hard with the suit. Walmart has hundreds of price changes all the time and some of the DG's near me have to close because of staffing issues. They don't pay enough to get enough staff to do all their price changes and all the prices are going up right now, so when they aren't updated on the shelf, the system is going to give you the updated price even though nobody has physically changed the shelf tag.
Dollar General in Dexter NY is doing the same thing , what they charge you at the register is not what the price is on the shelf, then when ya tell them they get pissed off ,
They have been doing this forever and getting away with it
I work at a dg store and see it almost every week
It is easy to blame under staffed, why not add more staff
Bingo! Pay them a fair wage with benefits and you wouldn't be understaffed. If you don't have the staff then the district manager and store manager need to visit each store and change the tags.
Y'all are too busy trying to work the truck, stock/straighten shelves, and check people out with no one else there to cover you, so of course price changes aren't going to get done. It's a staffing issue for sure. Management does not allow enough people to cover everything that needs done.
Because company won't give stores more hours for people to work with .
It's been happening in Colorado stores too! They get away with it and it's frustrating that they don't honor the shelf price!!
Walgreens the other night tried to charge me $24.99 for a item that was priced at $14.99. After reading other comments here, it seems retailers are developing a scamming type trend.
In regards to the manpower issues, that's a load of crap, I've applied to numerous retail stores in my area and not a single one will give me the time of day despite being WAY overqualified for the position. They have no one to blame but themselves.
Yeah Walmart it seems this past year has been really bad about that. It’s gotten to the point where I scan everything ok the app to double check the price
It's happening in Philly too. I understand that this is an Ohio station, but it's happening not just across Columbus, but the entire United States.
I'm always shocked at the prices when I go there. This isn't merely about mismarked items... they are expensive PERIOD.
I stopped shopping there, because of this same issue.
I used to work at a dollar general, we did get the new prices but it's hard to put them up when you have to stock shelves and run the register at the same time ,when I used to run the register, if a person said that the price was lower on the tag I would just change the price , didn't even check if they were lying or not ,I didn't have time and I had a line of people to get through.
It’s happened in milk to price for milk is different once I paid next time manager argued with me and give me an attitude then change price but I won’t go back to dollar general anymore
all the stores here are like this as well
dollar general terrible
They need to look at the one in Hattiesburg Mississippi
Every store upcharges. I worked as an assistant manager at a retail store and during sales which there would be "sales" every week, they would use the original price as the sale price and there would be a new "original price" to make it seem like the product was selling for more than it really was. So for example if something cost $19.99 there would be a sale sticker that was printed that would read Originally $24.99 Sale price $19.99. This would have us do this every week. Most cooperate stores do this and a lot of other shady under the table things that are illegal.
In PA here, almost everything rings up wrong. If you complain the store staff says there is nothing they can do.
Most stores are doing this
Have experienced the same issue at my local DG in California City, CA. Several items I bought on a routine basis never had the price updated many months after I called out the price discrepancy. In many small towns DG is often the only place to shop. The captivity of the customer base allows them to slow walk their addressing this issue on a nationwide, corporate level.
Not shocked about how greedy demons operate.
Sue them.
It happened a few times at my local store I have them change it to the price on the shelf. So wrong.
This is why stealing from these stores is so crucial, ....of course it's illegal and a SIN......but why go broke when they ripp people off too?
I had the same thing happend and i told them the price on the shelf was different when she rang it up and she told me it was the sales tax
I live in LOUISIANA an our Sulphur store were doing the same thing an every time i asked why they said we just haven't changed the tags yet.
Our local DG is constantly opening and closing early due to not enough staff...and most of the things I buy rings up a higher price than what the shelf price says...any where from $.25-$2.00 more than what's posted and it's bs because that much of a price difference really adds up. I quit shopping there.
After reading these comments from employees, i now see why they’re so rude at my local store. They act like a customer is a burden. Upper management problem - you get what you pay for.
That whole chain is a mess from price-fixing/gouging, to employee shortages, to disorganized and disheveled stores, to supply chain issues. - It needs a major overhaul - They are actually positioned well to really fill a valuable niche market, but their leadership is incompetent.
We are having this problem in Kentucky as well. In Lincoln Co. and Casey Co.
I used to manage one of these....in 2012.this is nothing new. They raisethe prices, but they don't always get the price changes to the store,they dont give managers enough budgeted hours to get price changes up. STOP GIVING CASHIERS AND MANAGERS a hard time over it. CALL CORPORATE and tell THEM to make sure managers can hire in and have enough hours to work those employees to get the work done. It is a CORPORATE ISSUE.not a store by store issue. They literally will work their managers into the hospital and then tell them "a hundred other people are standing in line to take your job". The founder is probably rolling in his grave. Look up the history of the store. He never intended it to be this way.
The worst part is, they'll ask if you want your receipt. I absolutely need it!! Just give it to me!! What if I have a question about being overcharged? Without my receipt, I'm screwed!!
This is happening in Champaign County in Ohio. EVERYWHERE!
there are 3 dollar generals in my area and 2 are doing this exact thing for a while now and the one that is not doing it only issue they have is keeping staff
They doing it in New York too!! I always have to check them at the register and make them correct themselves..we are all struggling to keep up with these prices .
Ours here in NM are doing the same thing and they refuse to ever make it right!
Yes!!! Check your prices at the register in North Texas this is happening..I argued with the lady 3 separate occasions about the difference in price between the advertisement and what I was being charged.
Same out here in San Bernardino California
I have went and prices at stores were higher than even the sale prices in the fliers