How to Improve your Customer Journey - Mi Hub Case Study

Want to learn how Mi Hub improved their customer journey with Kerv?🚀
Sarah Shanks, Head of Customer Operations, shares the inside scoop on Kerv's customer-centric approach that's all about getting to the heart of what clients truly need.
Spoiler alert: they nailed it in just 5 months, delivering a stable service with plenty of room to grow. Tune in to see how Genesys Cloud and Microsoft Teams revolutionised their CX!
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Chapters ⌛
0:02 - Introduction
0:15 - Where did the CX journey begin?
0:36 - Why Kerv?
1:01 - Genesys Cloud and Microsoft Teams benefits
1:33 - Working with Kerv
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Kerv specialises in digital transformation and IT solutions for a range of different customers in various industries. Kerv is proud to be certified as a Great Place to Work (2023), we’re listed on the Best Workplaces in Tech (2023) and we are excited to be on our journey to becoming a B-Corp business. We are delighted to have one of the highest Glassdoor ratings in the country - our Kervers like being at Kerv!
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