How to Match High-Speed Broadband Services with Digital-First Customer Care - Fibrus Case Study

Want to learn how Fibrus Networks matched high-speed broadband services with digital-first customer care?🚀
Wave goodbye to slow internet in the countryside! Fibrus is revolutionizing rural connectivity by using good ol' telegraph poles and underground ducts to bring top-notch fibre optic broadband right to your doorstep.
With their new Genesys Cloud platform, Fibrus is not just connecting homes but also streamlining customer service with a nifty all-in-one desktop solution. Now, customers can breeze through identity checks with IVR and enjoy personalized service, thanks to a seamless integration with Microsoft Dynamics CRM.
It's a game-changer for rural broadband, and Fibrus is leading the charge!
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Chapters ⌛
0:02 - Introduction
0:16 - How has the business changed in recent years?
0:42 - What were the key challenges before the transformation?
1:19 - Why did you chose Genesys Cloud?
1:49 - How easy was it to learn the new system?
2:14 - Why Kerv?
2:57 - How have your business outcomes improved?
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Kerv specialises in digital transformation and IT solutions for a range of different customers in various industries. Kerv is proud to be certified as a Great Place to Work (2023), we’re listed on the Best Workplaces in Tech (2023) and we are excited to be on our journey to becoming a B-Corp business. We are delighted to have one of the highest Glassdoor ratings in the country - our Kervers like being at Kerv!
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