Supposedly The GM Dealer Could Not Fix This?
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- Опубліковано 3 чер 2024
- In this video we have a look at a 2011 GMC that was brought here from the dealer. The customer states the TPMS light has been on for two years and took it to the local dealer who threw $1500 in parts and time at it and it still does not work. The fix was so easy it doesn't make sense.
-Enjoy!
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Due to factors beyond the control of South Main Auto Repair, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. South Main Auto Repair assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. South Main Auto Repair recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of South Main Auto Repair, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained. - Авто та транспорт
Here is the tool I used in this video: *Autel MaxiTPMS ITS600* - amzn.to/47EO50I
Spoke with customer a week or so later and everything is still working perfect. It seems suspicious to me. Not sure why the dealer had such a hard time with it. My guess is they accidently fixed it and didn't realize it. Seems to simple to be anything else. Who knows 🤷🏼♂
How many mechanics would check back with a customer to see if everything is good a week later ? Not many I know that .👍
I wonder if the connection in the module was bad and once the unplugged it and plugged it back in the contacts cleaned themselves enough to make it work.
I wish “took it to the dealer” meant what it’s supposed to. It does not mean a tech as skilled or as seasoned as Eric is working on the vehicle. And just because a tech is manufacturer trained doesn’t mean he absorbed the knowledge or knows how to apply it. No dealer could afford to employ a shop of all master techs with 20 years of experience, they would go broke with overhead. Speaking as an 18 year dealer tech (not far from South Main Auto), I could see this exact scenario happening in our shop. Right down to the manager waiving the majority of the bill knowing their tech is on his last chance so-to-speak.
It looked to me like the Autel did an odd relearn. It did some processing after all the TPMS reported in. I didn't think the factory procedure would do that. I wonder if it had something to do with it. I think it's safe to say a GM dealer is going to use GM tools and not an Autel.
@@thomasjohnson2435 The dealer should keep one highly experienced tech, like you, to supervise and inspect the work of the younger techs so they don't end up chasing their tails for hours, as obviously was the case here.
Every town needs an South Main Auto
theres no way the dealer spent 8 hrs on anything without charging him. they just dont want to do older cars.
I also find it hard to believe the dealer spent 8 hrs with this problem and couldn't find the problem. You ask me the dealer just wanted to charge the costumer something, and let the car set to make it look like they worked with it. Like the other guy said dealers don't like working on older vehicles, because they usually are out of warranty, and no incentive to make repairs....
@@cassiuspuckett8789 actually out of warranty stuff is what the dealership wants to work on. Warranty jobs pay substantially less then customer pay jobs. However what dealerships typically don't want to fix is old rusty stuff, or any kind of electrical problem.
Says they cant fix it, **while staring off at the new trucks on the lot** 😂
Had my 11 sierra denali at the gm dealership for 4 days.. the tech tried claiming it was 100% power to rear wheels and fronts only engage when it detects slip.. I have no selector switch as my truck is AWD.. the transmission was in limp mode with circuit voltage high for shift solenoid B on the tchm.. the claimed the tech spent 6 hours and on it and can't find the problem. They then tried talking about how much it was worth to me to fix it rather then trade it in.. immediately I told the service manager I want my keys and I'm done with them.. they didn't charge me as it was obvious they only scanned the truck and printed some codes for me to see and them try to get my truck from me..
They hire morons fresh out of school and off the street because they are desperate for bodies.
If you have a monster green tool cart and a can of Bang in your hand, you're guaranteed a job at the stealership.
No legit techs want to be treated like shit at dealers any more.
I don't respect dealerships. You are a testament to local garage expertise and real value.
Having worked in dealership service departments for half of my adult life Ive seem this situation repeated all too often. The service writer documents the complaint then the dispatcher,who believes it to be such an easy repair, gives the job to the most junior person in the shop thinking it will simply require tire sensor replacement. The tire changer replaces the sensors but can't figure the programming tool out. From that point on the story spirals out of control and the hours rack up and parts cannon is emptied.
At best the dispatcher pulls the job back and reassigns it to a qualified tech or at worst the hours are billed and the customer is stuck with the bill only to return for the comeback treatment days later. The dealership then either refunds the entire labor charge or finds a qualified tech to pull the bacon out of the fire.
Well done Eric. Rational thought wins out over pattern failure guesswork.
The GM techs should be watching your videos
No doubt
I had a stealership try to tell me that I had a bad transmission in a 5 year old car that I owned since new. I felt they were full of shit, told them to tow my car back home and I'd have to let it sit while I got the cash built. I actually sent it off to an independent garage that informed me the axel had come loose and got all of it's splines chewed off. I thanked them for their honesty and paid to have a new axel put in. Rode it for the next 11 years till the car got t boned and wrote off.
I had a customer, same issue. Dealer said the transmission was shot, no go, horrible grinding sound. Had it towed to my place. Started the car, put it in gear, left axle was bouncing all over the place. Pulled it, no splines left. New axle, worked fine.
My incident was the beginning of the end for me. My father LOVED the dealership and always took his vehicles there, which is why I did. After the axle incident though, I learned to start doing what I could on my own. UA-cam and good 'ol paperback repair manuals have helped me allot through the years. That being said, there are a few things i still take my vehicles to the independent garage for. Never again will I step foot on a dealership lot for repair.
I am currently dealing with the EXACT SAME ISSUE. I have spent more than 8 hours.
I have a 2009 GMC Acadia it sets code C0750-08, C0755-08, C0760-08, and C0765-08 intermittently. We are ALWAYS able to reset the light, that is not the problem. The problem is that the light always comes back on during a longer driving cycle.
Here is what we have done to the car:
We have put 2 different aftermarket sensors in it which normally work for 85% of the cars we work on. After the vehicle came back the 2nd time I put the OEM ACDelco (13540600) sensors in. I performed a software update to the RCDLR, then I warrantied the sensors with more OEM ACDelco. Then I put a module in it, then I put another module in it. The issue is still present. Here is a little more information.
If you look at the code set criteria for all of those codes it says the vehicle needs to be driven over 25 mph for more than 18 minutes. Basically if the RCDLR has not received a signal from 1 or more of the sensors after 18 MINUTES it will set code C07XX-08. I had to basically take this car on a 45 minute test drive in order to recreate the issue.
I watched the live data and all sensors went into drive mode and such. What I did notice was the tire pressures would change like in your video, but then after about 8-15 minutes or so 1 or 2 of them would stay fixed at the same pressure reading. After the 18 minutes of inactivity the tire pressure would jump to 147.8 psi. I pulled over and immediately tested the tire sensors with a tpms tool, all tires are transmitting the proper psi. The RCDLR still shows 147.8 on 1 or more of the sensors. I recreated this multiple times and knew this is where the battle is. According to service information if power is disconnected from the module the IDs will remain in memory, but all 4 tire pressures will read 148 psi. I wish it was that simple of a loss of power, but only 1 sensor will change to 147.8 psi. If I continue to drive then I will get another sensor that eventually shows the same pressure reading.
What is really interesting is the customer told me sometimes after he turns the car off the light is magically gone and sometimes it is still there. So I had to recreate that also. After the pressure went to 147.8 psi I turned the car off and started back up, the light was still on. I continued to drive the vehicle and miraculously the tire pressure dropped back down to normal at 35 or 36 psi. Once this happened I turned the car off and started back up and the light was out. I continued to drive and the light came back on after another 18 minutes of activity, to which to scan tool showed 147.8 psi again.
Next thing I did was I checked the GM calibration site and found there is a "New calibration to disable warnings for high pressure" for the RCDLR. I verified the correct RPO code for the software and the issue has still persisted.
After putting OEM sensors and performing the software update I went as far as putting another set of OEM ACDelco sensors before finally calling a bad module. What else could it be, right? Well guess what, after installing the 2nd set of OEM sensors, module, programming, and test driving it came back again with the exact same thing. I verified that when the issue happens we are not losing communication with the RCDLR, no loss of power or ground. So because of all my checks I ordered another module thinking it may be faulty. Before I installed the new module I attempted to reprogram the RCDLR to a DIFFERENT RPO code, just to try it. I think there were 3 different options from the proper RPO code, all other calibrations did not work. I have a feeling this is still a software issue or possibly radio frequency interference, but I just cannot seem to prove anything. There is an antenna that connects to the RCDLR using a COAX cable, but I don't want to just throw a part at it. However I've spent so much time on this already I'm almost ready to just pull the trigger.
The issue is still there. We have seen this car approx 12 times for this issue.
Hopefully someone else is running into the same issue and can shed some light. I have plenty of pictures of scan tool data, RPO codes, calibration info, etc.
Hopefully this car does, but does not come back to you Eric. I know you can fix it, but obviously I never want a car to return after "fixing" it however I'd love a solution to this issue.
In this insane world, people like you are invaluable, Eric.
The few of us honest, trustworthy, decent mechanics are dying off. Doesnt matter if your at a dealer, independent shop or work for yourself. This is all in your character and who you are. Eric O and some others have decided to do this channel which is a blessing. Keep on keepin on ERIC!
It must have just been a bad connection or something and they fixed it without realizing when they reinstalled the module. They probably just didn't re-check the TPMS after they gave up and put it back. You'd think that they'd have checked the TPMS once they realized that key fobs were suddenly working.
That’s exactly what I was thinking too.
Funny that furries are coming out of the closet now. Thanks for letting us know you are a dog.
Not only didn't they check the TPMS with the new module, they apparently never tried the OBD re-learn/re-set Eric O. did in seconds.
"Use this One Weird Trick to fix your TPMS problem..."
Replied with this myself for reading your comment.
That’s what I’m thinking
An easy fix is still a fix . Good job Mr O.
INCOMPETENT DEALERSHIP, the guy needs to go back and get his $150.00 back. Sad there's so many crooked people in America. Or the mechanic is INCOMPETENT. Your the best Eric. 5 mins and you proved the dealership wrong.
sometimes one can get so far into an issue that they fail to check the simple stuff..thats why im glad there are people like you. thanx for beiing there
sling blade voice "It's out of gas."
A lot (too much) of my IT career spent troubleshooting where I solved with the obvious and assumed stuff which too often was overlooked by others.
tunnel vision... I've solved many issues in the shower or on the bicycle....... the mind is amazing......
@@adrenna123 ,LOL ,years ago my Father had a Jeep that after 4WD if it was not fully in detented 2WD it would pop into neutral. He called me one afternoon saying the trans was not working,great I thought,just what I want to do ,pull the T case and trans to do repairs. In the shower that evening I remembered he moved a house trailer and used 4WD L. Called him back to have him check the shift lever. Lever back in 2WD ,problem solved.
@@briandeschene8424 Worst thing in IT (probably in cars too) is when they call you in because other people looked at it and couldn't figure it out, and tell you they did x,y,z but if you trust that - well, it usually is they didn't actually do x,y,z. OTOH, the customer is like why is the 3rd person brought in asking me to reboot a third time? Well, because I have to start over from 0 to often find the problem. Also, "why does it take so long"? Well, because I can't count on any of the previous troubleshooting. At least in my job time is billed to the company so people aren't also like "I don't want to pay for 3 diags in a row in the same place!".
Attorney General checking up on your honesty.
Sounds like the dealer tech didn't know how to use a programmer. Nice work as always!
When the dealers "Techs" need a mechanic they call on South Main.
I once worked with a car company (which I will not name for legal reasons). The service departments at the larger dealers had one guy with a guarantee of x-hours who repaired the “hard” problems. If a smaller dealer couldn’t repair the problem, they shipped it to one of those guys before the buyback process was initiated. Whenever a new service manager took over, he would remove the guarantee to make more profit, the guy would leave, the quality of repairs would drop, cars got bought back, and the SM would have to grovel to get him back. In 8-years I saw that happen about 10-times. It was fun to watch. Not so good for the customer.
"Quality service is too expensive!"
"Why are we loosing money in service again??!"
Yeah, that guy used to be me, except I was paid hourly. I liked finding and fixing the actually hard problem. I got tired of fixing the fuck ups, misdiagnosed problems and the “hard problems that nobody could figure out” that should have been found and fixed in 20 minutes. Left the industry 2 years ago and never looking back. My next job _started_ $20k higher than I was making as a tech.
My 2005 Dodge Ram 1500 had the Lightning Bolt light on almost permanently from 3 months out from purchase.
They tried over 10 times to repair it. Sometimes, upon pick up of said pick up (pun intended) I would not even make it out of the dealership parking lot and the light would come back on! Talk about frustration! We got to the buyback stage and before that happened they wanted to give my truck to their best technician at the dealership. He took the truck for over a week for his personal vehicle. When I got it back it reeked of cigarettes and gas gage was on empty. But the lightning bolt light was off. Yay. Held for 6 months. Then came back almost everyday. So in the end, it was never fixed right. I always felt it was the ECM because everything else was replaced. They refused to change the ECM. I lived with the limp mode and annoyance for 15 years. Other than that, truck was great. 😢
, you probably got another customer.
@@jakebpau2396 I would have been Screaming at the Service Manager about the Tobacco Stench the Next morning with a Line of Customers waiting, and Demanding a very thorough Cleaning to get that Stench out. And I would be back a couple of Days after it was Cleaned, still screaming it stank, after about 6 or 7 more cleanings...
It's the ground wire in the door harness that IS intermittent, just not right now. They "fixed" it reinstalling the original part. I recommend a Fonzie.
I had to rewind about 30 seconds after the auto seats kicked in I was laughing so hard.
Sometimes that happens to me. Others cannot fix it then I just do some basic crap and it works.
We had a local dealership (not saying which one) that had all of their mechanics and service managers quit in a two week period. I still don’t think they are back up to par. Just because it’s a dealership, doesn’t mean they have good mechanics.
As a former Mac Tools distributor back in the eighties, I found all kinds of levels in mechanical aptitude and believe me I found just a handful of mechanics that knew their stuff. And it did not matter whether it was a dealership or an independent garage.
Because even if it’s the truth you can’t just say it these days without being sued. It’s not worth putting myself in that position just to put in my 2 cents worth.
I articulate what I want, when I want. I don’t go looking for fights but if I’m backed into a corner I will. I choose my battles carefully. I don’t see a reason to get into one with a dealership just because someone else is curious. I have a right to express myself or not. It’s my freedom to exercise as I see fit.
Amen to that
Experience and wisdom beats a dealer every time.
This reminded me a little of that 2019 GM pickup last year with electric assist steering that was acting wonky and throwing codes in the trailer brake module and a couple others. The dealership quoted the guy almost $4k for a new rack and pinion, but Eric tracked it down to a rusty crusty body ground strap. New ground strap fixed it all and for a lot less than 4 grand!
Every single shop I've worked at, with zero exceptions has had a couple good techs and lots of parts installers. Possibly the wrong guy at the dealer tried fixing this one, now it came to a good tech.
This seems to be the case in all fields. It's interesting how much is similar in IT vs cars, just we get paid better and less mess. Honestly, I think if shops paid a decent salary and figured out how to make that work they might keep better techs, but no one wants to pay for skilled labor till they actually need it for something that's really otherwise near impossible to pay to replace.
It's also true that you've got a couple skilled people and a bunch of "run the automation" people. I think in the current setup (except IDK how the payment would work) the one way we've expanded our capacity is we get the checklist people to take a look and make sure none of the checklist stuff will fix it. This usually takes 15 minutes to an hour at most. Then we send it up the chain to someone who can figure out what the problem is or determine it's not fixable or whatever. Then the fix is either completed in working out the problem, or the proper checklist is identified and sent back to the checklist person.
Of course with software most of this is free aside from labor, so with cars you'd probably have to have separate diagnosers / good techs who can then dispatch the parts changer at the actual part that needs to be changed. Of course if you believe youtube, you can't set up a dealer shop like this because of the frankly insane flat rate system in use.
I’m guessing they told him they worked on it for 8 hours so if need be, they get the $1500.00 but I figure it’s an hour or two of messing and said “to hell with a it”
Love the channel
Dealers like to brag about being the "experts" when it comes to making repairs on the products they sell. Nothing could be farther from the truth.
x = unknown quantity, spurt = drip under pressure so there you go.
I'm looking around the shop here.... Nobody here would ever claim to be an expert. In fact, the less the tech knows, the more he/she can make. I've learned to dummy up after 48 years of dealership life.
That's my nightmare, LOL
Totally agree
@@scrappy7571 You're a special guy....It took me 10 years to figure out working with sad, unmotivated, melancholy whiners was not my cup of tea.Not every employee, but far too many with bleeding Roids and bad attitudes
To say nothing of the ridiculous management like a revolving door
The Honda people threatened to yank the franchise from CSI being so low
Possibly not unlike the customer, I'm glad the truck works now and the warning light's gone.
Frustration jumped up and bit the dealership in the butt. Good video!
The dealer had technicians unfamiliar with this system, they threw parts at it, and didn't successfully do the relearn so the new receiver module never picked up the IDs of the four tire sensors. That simple. I'm a DIY guy myself and I have an older Autel TPMS tool that I use on my newer cars and do all of the programming myself now so the tire stores don't have to.
Never trust a shop that can't fix cause they never use the scan tool and just shoot the cannon😂
I think the GM dealer was just trying to give you content to make.
That's funny. 😂
Stealer-ship: We worked on it for 8 hours......LOL
Eric O: I reprogrammed the TPS, added air to the tires, took it for a rip and life is good once again!
South Main Auto to the rescue!
RCDLR. Remote Control Door Lock Receiver is what the 07-13 trucks use. Its the same module that operates the keyless transmitters. Its behind the trim panel, driver's side C pillar.
I’d be curious to see if the diagnostic flow chart for those fault codes mentions anything about doing a sensor relearn. If not, even though it is common sense for anyone who knows anything about TPMS, you’ll know why they couldn’t figure it out.
My experience with dealer techs is that their version of “diagnostics” is to briefly look at the diagnostics info, scroll to the end and see what part it says to replace and say that’s what’s wrong. When they reach the end of the list and there are no more parts to replace, the car is “unfixable.”
Possible that the RCDLR was locked up, only RKE functions were operating. Removing then installing the module reset it. One other factor of unsuccessful tire sensor learn procedure is the park brake is not set, switch isn't showing a closed status in data. Nicely done! Gained a customer and a good review from them!
Much more typical of a dealer than most people think. Years ago i took my older BMW to the dealer for a transmission problem. After two days of sunshine and fresh air in their parking lot, they told me they couldn't find the problem. The big clue that they did absolutely nothing was the $0 bill at the end.
I bought a BMW compatible scanner, and replaced a $50 shift solenoid.
I'd bet that the old receiver module in the door they took out and put back in just had a bad connection; possibly a wire shorted to ground through a wire pull (hole) or just a bad pin in the connector? When it comes back, that's what I would look for. Seems like the GM dealer inadvertently fixed it by taking it apart and putting it back together.
Could of had some moisture in the connector to the module causing some corrosion on the pins.Unplugging and replugging the module probably fixed the problem.
Not likely. If you look closely, the diagnostics screen shows different sensor ID's. I'd be willing to bet the previous owner installed new sensors and they simply never were learned to the vehicle. He maybe had different winter/summer wheels
@@rfrbz1269 and how do you figure he did not have a working system for half of each of the 2 years he said the light was on?
Dealership are incompetent at best😂
It is called lack of training.Mechanic finds a repair for a major problem.Nobody informs the other mechanics of the diag and repair.This is lack of training.@@wendwllhickey6426
Dealer tech blew it on this one, Eric to the rescue.
Sounds like it was just a connection problem on the door lock. Once they changed it back everything worked. Typical dealership though. They want to charge the customer book hours and they are just parts changers. You my friend are a true mechanic.
My 2017 F150 2.7t engine had its leaky oil pan replaced 4 times by 2 stealerships that couldn't get it fixed properly . I told them it needed a real gasket in place of the RTV factory fix. They all said they were not allowed to do anything but factory-approved repairs. I finally bought my own pan and a $10 piece of gasket material. Traced it out, cut it to fit, and voila....no more leak. Stealerships are the very LAST places to get proper repairs done.
Glad the owner bailed on the $1500 tab and brought it to you who knows what he's doing. Kudos once again Eric...!!
That's seems to happen a lot, makes me wonder why they don't just go to Eric in the first place? Maybe someone recommended him.
Stuff like this doesn't surprise me anymore. I've worked on friends cars, were they had it at a shop a couple of times. Spent a ton of money and it was a very simple fix for me and I'm not very smart.
I got 3 bad sensors online. Went to the dealer and paid the price. No problems. I think dealers are selling old sensors that are out of time online.
The GM dealer began with the hi tech and forgot about starting with the low tech. Nice fix and a happy Xmas for a lucky customer.
They didn't fix it because they didn't want to fix it, a lot of dealerships are trying to push people into buying a new vehicle by acting like what's wrong either cannot be fixed or would be too expensive to fix, so why not just buy something new from us to drive and save the headache. Meanwhile they don't even look at it to see what is wrong with it.
👍Who’s going to buy a new car just to avoid a TPMS problem?
@@michaelnomura5196There’s a surprising number of people that will trade in a car and get a new one over $1500 in repairs. Obviously this one didn’t actually need those repairs at that time. But, that’s what the dealer was trying to tell them.
"too expensive to fix" meanwhile a new Silverado Z71 runs you in excess of $60,000. Or you could get the base model with a damn turbo 4 cylinder. Don't get me wrong, a turbo 4 in a car is great. In a truck I'd rather have an inline 6, optionally with a turbo, or an NA V8. Or a turbo V8. Or a pre-SCR turbodiesel V8.
@@lsswappedcessna It's dumb, but there's lots of people that only look at the monthly payment. To them a $600 a month payment is the cheaper option than $1500 to fix an old something now. All they see is a shiny new vehicle for only $600.
I think the great disparity between the 65lb tire and the lower tire pressures was triggering the system to turn on the tpms light. Holy cow! Just check your tire pressures manually every week or two. Super video however (as usual)!!
Silly you,
Asking people to actually maintain a vehicle..
People won't even check their oil until the dash starts blinking.
No, you can see the sensor IDs in the module at 1:43 are different than the ones he triggers as he goes around the car.
That’s what I thought as well, but the commenter who brought up the mis-match on sensor ID’s is worth exploring.
My 08 Jeep displays the tire pressures on the info display. It even monitors the spare. You'd think a 2011 vehicle would display the pressures for you.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
Next door a BMW "performance" shop where the owner could not repair his tire sensors on his brand new 600. He drove it 6 years, gave it to his son, who bought an ebay programming kit. The owner was shocked when he moved his sons car out of the driveway and found that he had repaired the problem....
If I had to guess this is probably just a case of the bad connection they unplugged it and plugged it back in multiple times making better connection and never try to relearn it afterwards evident by the remote door lock starting working
Absolutely, probably some corrosion on the module connector pins.
@@stevea6722 RIght, after seeing how many cars Eric fixes that the problem turns out to be "the green crusties", the salt belt and the money shot of "There's your problem lady!".
I wonder if the module is somewhere where the plug or connector got dirt in it.
They probably had the oil change guy add air to the tires and ship it down the road 😊
Oil change Technician...as they are called. I heard it's hard to change oil by yourself. You got to have a fancy title first.
This reminds me of a 2008 Chevrolet Colorado that I had some new sensors installed on. The technician couldn't put it in programming mode. I couldn't put it in programming mode with my Autel. I couldn't put it in programming mode with the standard method.
I checked that the computer was recognizing that the brake was being pressed and that the key was being put in various positions with live data from the Autel and it was. Then I checked that the computer recognized the command for the horn with the Autel live data and it was, but I couldn't hear the horn.
Finally I realized that it WAS going into programming mode, but the horn wasn't chirping because the horn didn't work. I ended up getting it into programming mode and learning each sensor by listening for the relay for the horn to click instead of the horn itself. I was pretty proud of myself.
I had a sensor on a 2017 Ford Police Interceptor Utility that would not wake up once, and got it to wake up by deflating the tire while I was trying to read it. Was pretty proud of that one too.
I only have the MX808S-TS, but that damn thing is phenomenal. I do have the Autel KM-100 as well and the XHorse Condor Dolphin XP-007 for cutting keys, but that's irrelevant to this story -- I'm just bragging 😅. I'm not a "professional" or anything, I just absolutely love tinkering with stuff, solving problems, and helping people.
Just out of curiosity, do you ever play with FORScan? It wouldn't have helped in this case because it only works on Fords, but both of my personal vehicles are Fords so I use it all the time. It provides diagnostics plus programming of every module in the vehicle, some of which Ford's software can't even do. It's also WAY more user friendly after some recent updates, you don't need to program lines of code anymore you can just toggle options on and off. It's only like $15 a year and just needs a laptop and a good OBDII usb cable that can access the CAN networks.
You just got that Napa know how Midas touch ! You are the Auto Whisperer !!
I bet the dealers TPMS tool was either not working correctly or it was picking up stray signals and/or interference from something else that was transmitting close by. It's very easy to just assume that your TPMS tool is always working correctly and think that there's a problem with the vehicle when in fact your tool is just broken........
Or, the tool working the tool....
That's assuming they even have a TPMS tool. Most dealers seem to solely rely on the brands computer to diagnose and fix all problems. It's quite possible that their computer simply can't handle the data from an older vehicle and either throws an error code or simply blanks out. That would explain them swapping sensors and modules and getting nowhere.
@@ajfurnari2448 🤣🤣🤣🤣🤣 very valid point!
My thought too
Its too simple
Many OEM TPMS tools will not read aftermarket sensors
Eric, you are a definition of a great mechanic, diagnosing problems is where it’s at. Like the mechanic at the dealership takes eight hours. He was probably just inexperienced and you have the experience to him do your job and do it well, very impressed. I’ve watched your videos for a few years. And can’t remember a job that you could not figure out and fix.
Watching you found a parasitic draw. Worked on vehicles in the 80s a semi in a down pour at 3 am is why I stopped doing it. But your help got this old man to fix a problem. Thanks enjoy the videos young man
A well developed process will not fail. When it does it needs refining. As time goes on practice makes perfect…or really darn close to perfect.
It's depressing to hear all the stories where the dealer just gave up after draining someone's credit card, and sometimes leaving the vehicle in worse condition.
A $150 bill was lucky for the owner.
They are lucky they got you guy. Some of the channels I follow have so expanded my horizons, so that the last tool to reach for is the credit card.
And the first tool a schematic, subscription, or factory service manual.
Thank you guys.
I have always read that the service end was the profit generator of a dealership. How can they continue to field an untrained, unknowledgeable force and stay in business?
I guess because they are the only game in town. Have a great thanksgiving feast.
Because people with money just take it to the dealer and "write the check" and don't question the service. People without money go elsewhere.
A $150 bill was lucky for the owner? That's way too much for nothing.
Why was the dealer entitled to anything? They didn't fix the problem, couldn't diagnose the problem. Here's your car back the way you brought it in. Now pay me $150.00. I would've taken my car and paid nothing. Let them take me to small claims court.
@@nobodyhome8148I'm pretty sure he got 4 brand new tpms sensors out of the dealership
How does being lied too and scammed out of 150 $ make him lucky ? They would not just eat a 8 hour diagnostic fee plus the cost of the module the supposedly replaced ! They ripped him off ! They would not just take a 1,000 $ loss !
Former Chevy Dealer Mechanic
I'm not sure if it's relevant, but the dealer most likely uses a different method to learn the sensor IDs to the module. They put the vehicle in learn mode and then trigger each sensor in order with a handheld radio tool. It's possible that the vehicle has a problem somewhere in that process that doesn't show up when you do an OBD2 relearn.
Some times we get lucky with simple / fast solution, not necessarily need to get worked up over why, thank you
Parts fitters and the flowchart of doom 😂
It looked like the original tpms that you read out was the original sensor codes. After you went around and read each tire sensor it showed a different sensor code. When you initiated the relearn sequence the new codes went in. the dealer never relearned the new sensors. So the truck was comparing the new sensors to the old data, hence throwing up the error code.
The owner said it's been like that for years. I wonder if the previous owner installed new sensors and they just were never ever relearned or if it was a winter/summer tire swap
Doesn't matter...any so called Technician should be able to do a relearn.
Most dealerships look at the TPMS as a rookie job, or even a pencil pusher can do it, I’m sure there was a hand full of people on it and not one of them knew what they were doing. My truck spent three days at the the dealership for a regen and they still couldn’t get the limp mode to go away, unless I spent $9k on a whole new exhaust system, you know how that ended, like screw them, I deleted the truck for under $2k.
If you would have let the dpf soot level get to 90% the truck will automatically regen while you drive. You don't have to have a dealer do it.
@@mikeday8826 There's an intermittent issue with these, if they limp mode wont go away after a successful completed parked regen, you have to reflash the PCM. Cummins too, we had a truck broke down on the side of the road due to watered down DEF they got at a truck stop (never do that, buy known good DEF and only use from a sealed container). We drained all the DEF out of the tank, flushed a bit with new, and refilled with new 2.5 gallon bottle. Did parked regen, still nothing. Had to call Cummins tech support and they said it's a bug in the programming, and the set code won't go away. Reflashed the engine controller with the exact same calibration, and the code went away, and no issues since.
Delete is another option, but it's technically 'not 50 state legal' so YMMV.
As far as why would need to reflash the engine controller with the exact same existing calibration, is beyond me. The only time I've done that is if there's an updated calibration available, or a new calibration has bug fixes for a known issue. I don't like reflashing Cummins computers, there's always a small risk involved if the re-flash process is interrupted and brick the ECM. That's why I use only a laptop with a charged battery, eliminates the risk of a brief power outage crashing the PC. But after spending an hour on the phone with Cummins, that's what they said to do. Yes this particular truck is due for a new DPF, but it's still working ok, have one in stock, just haven't had the time to swap it yet. One problem is it takes so darn long for the exhaust to cool down, to get it apart.
I highly recommend the Durafit brand of aftermarket DOC's and DPF's. Made in USA and seem to be as good or better as OEM, and the cost savings is significant enough that its better in the long run to just replace instead of wasting time getting it "baked". Baking or heating a DPF does not remove the ash buildup, ash is already burned so it can't be burned further. Ash comes from the small amount of engine oil every engine burns (can't have perfectly dry cylinders especially with ULSD), so it accumulates over time.
Agree with most of the comments.
Most dealers have one decent mechanic and he is trying his best to keep the shop running with what he was given.
Nice job Eric, that was a quick 1500. 🤣🤣
Eric, over the years I have run into this numerous times. Since the problem did not occur while you had it I would suggest conferring with the customer about any "add on devices" that were not present while you had it. I have had things like blue tooth transmitters, Insurance company and diagnostic dongles on the OBD connector etc. cause this problem.
I once had a customer with an intermittent no crank/no start every 3 to 5 days that would miraculously be resolved once towed to the shop. After several times I told the customer the next time it happens, walk away, do nothing and call me. Once I got there I found an "Insurance dongle" plugged in. I remove it, powered down for 5 minutes and the car performed flawlessly. Told the customer to leave the dongle out and what do you know, problem never returned. Insurance company reimbursed the customer for the inconvenience.
🙂
And what did you get paid for your time and knowledge??
Dealer Tech wasn't too bright, and likely wasted an hour, but managed to restore the FOB by unplugging and replugging that Module. So the Dealer claimed they threw $1500 at it, but they would be nice and waive it, if he give them $150 and would go away
"Now go away, or I shall invoice you a second time!"
-- Monty Python and the Holy TPMS
It's "fob", not "FOB". It's an actual word, not an acronym :)
I think you said what was wrong.... dealership removed the _inoperative_ door module and customer declined repairs reinstalled _inoperative_ door module (@5:37) and functionality returned to the key fob, meaning that there was a dirty/ bent or pushed back pin connection to the door module. The dealership never tried then to program the tire sensors again...
You do some great sleuth work ferreting out electrical gremlins, the videography is spot on and the scripting, editing and subject matter is always on point..
Thanks for the ride along it satisfies me missing turning wrenches myself after I retired. :)
Great Video. I get the impression that the GM Dealer in your area couldn't make Lunch properly....
Wow! Could it be that trouble-shooting skills with the next generation of mechanics is becoming a lost art? As always, great video Eric! Thank you for the content.
That's 100% correct. Troubleshooting is becoming a lost art.
“…with the next generation of mechanics…” 🙄 Maybe the current and previous generations should do a better job teaching, then.
We tried. And we tried again. And instead the bankers and politicians decided to close all the trade schools and that everyone should go to college because it's more profitable for the 1% to do it that way.
Really interesting. Similar issue with 2010 Roadtrek class B RV. On 3500 Express chassis. All wheel sensors replaced with Delco about a year ago with new tires.
While on recent trip lost comm with RF sensor. I figured things happen so we replaced it at DT at no cost. A few days later lost comm with LR sensor, also had it replaced. But the tire guy couldn't seem to get the system back online so I left with inoperative TPMS - zilch at all wheels.
The receiver lives in the dash so I couldn't access it on the road, but it also works the remote locks. No problem with those.
When we got back home I first used my cheapie sensor rekeran tool, all wheels responded, no more TPMS light.
I then used a scan tool to look at the TPMS, all 4 wheels showed exactly what you found, pressures showing, in learn mode with van stationary, and all sensor batteries ok.
After a few days of driving the TPMS is still ok, but I'm waiting to see what happens. Never really figured it out unless the CANBUS back to BCM has an intermittent issue - my wild guess right now until further failure happens.
Good for you Eric. G.M. JUNK VEHICLES AND G.M. JUNK TECHNICIANS A PERFECT MARRIAGE!😅
Dealer def didn’t spend 8 minutes on it let alone 8 hours , ridiculous . Out shop here in Massachusetts uses that same Autel , great tool . Awesome video as always Eric
Great job Eric O. Nicely done with the fix 😂😂😂❤❤. Take care of yourself and family and be Blessed ❤️❤️.
No doubt in my mind that Eric will figure this and have it fixed in an hour or two.
Never go to the dealer first most of them are just part changers and poor diagnostians.
It’s not the mechanics usually, it’s the service manager deciding how much money they can earn,or not.
"Mr. Reed! Arm the forward Parts Cannons and stand by!"
-- Capt. Archer, "Enterprise", the Lost Auto Parts episode
In this case it was more like 10 minutes.
Not all dealer techs are parts changer and poor diag tech. Although I have seen a good share of bad techs during my 37 years at a dealership turning wrench, I have seen a large share of tech whose took the time to do it right. I was also one of those techs that got the problem child cars as no one there would take the time to figure those problems out.
*Diagnosticians
My Ford is 15 years old . My independent mechanic shop is glad to work on it. They just keep replacing parts until the customer finally gives up or runs out of money.
I use the local Chevrolet dealer for maintenance and repair of my 23 year old Silverado, they are the only ones that have worked on the vehicle since it was new. I use them for the heavy repairs that I cannot do or have the special tools required to do the job properly. I have never had issues with the quality of work they performed or their diagnosis of the problem, they recently rebuilt my rear axle that suffered from bearing failure, it now runs quiet as a church mouse. They took the time to actually determine the source of the noise since it could have been caused by other components in the drive train.
Was this a cheap repair, no it wasn't, but good work tends to not be cheap, they stand behind all of their work.
I think you did a good job. Sometimes people miss the most obvious things.
Thank you for another video. I learn a lot from you. I knew nothing about cars no lie until I started watching you years ago. I was able to fix my own vehicle a 2000 Ford Mustang battery kept dying….after watching a video you did on parasitic drain I was able to pinpoint. The problem was the aftermarket radio that someone put in just wanna say thank you.😊.
Eric O i wish we lived closer together you would be my mechanic for sure you always make things look so simple lol
Even tire companies whose bread and butter is selling tires have problems working with TPMS systems. I took an older car (2004 Chrysler) into my local tire company and had them replace all 4 tire TMPS sending units (with 4 new tires). It did not work after they installed them and I had to take it back in twice for them to get the system to read the sensors, and work properly. Has been fine since then - 2 years, but amazing that they could not get it right without call backs.
One of the things I like about my 2016 KIA, is that the TPMS pressures display on the IP for each wheel and it’s location, and it’s tied in with the antilock brakes, electric power steering, and stability management, and because of that has the logic built in to be able to determine when you’ve rotated the tires and recalibrates for the new location of the tpms sensor on the new corner of the car it’s now on.
I agree Eric, it’s the dealer, they should know the car in and out plus they should have a master mechanic he or she could of helped diagnose the issue
If it's an '11, it's older'n half the mechanics working in dealerships...HS shop ->"wyotech" degree -> dealership, "paper know-how." Can't find the bolts on the intake ...
I had a corporate client (non-profit actually) ask for a quote after the dealership quoted a hefty amount to replace their drive shaft along with all the other associated bits. I was able to provide a much more competitive quote by subcontracting a rebuild on their existing driveshaft. When the vehicle arrived to have the service performed, we found the driveshaft was fine and only u-joints were required. The stealership clearly was prepared to bill for work that wasn't required and I was able to perform required services for about 1/3 of the dealers quote and 1/2 my own quote. Obviously if I found other issues I would have had to have that conversation with my client. But they were a regular client of ours and trusted us to treat them properly.
I think the vehicle stood up to the dealership but cowered when confronted by Eric. Classic bully move. Vehicles need to learn this life lesson, they can’t win when confronted by superpowers. Cheers
If the story is true then those dealership techs are going to be so embarrassed when they watch this video.
Not really, they got rid of the problrm😊.
Nah, they have no shame.
If the dealer mechanics were regular watchers of this channel, they would have been well enough educated in diagnosis to have fixed it in the first place.
The only thing the stealership cares about is that they lost out on the commission for selling the new vehcile, they didn't actually care about the vehicle to them it as a means to an end in that had they managed to convince the customer that it was the big scrapyard in the sky time they might have gotten a sale out of it.
Most stealers have no shame the best comment I ever read was about a guy who asked should he take hs car to a stealership to have the air con looked at, the advice was use an independent garage as they will have a good look before the stealership even figure how to get the hood open.
Nope, they got rid of the crappy non paying job.
It is SILLY that the dealer couldn't fix it, Eric? No, it isn't silly, it is a fact! Those mechanics probably couldn't get off their phones long enough to even take the time to diagnose the issue. (For which, I understand they don't get paid.) This brings back fond memories of the 2019? Suburban/Yukon? that you worked on, Eric. There was an entire list of components that the dealer said needed replacement and you diagnosed a bad ground and had the customer driving home in a matter of hours. I walked into our local Chevrolet dealership and saw everyone on their phones recently. It was recently sold and the new owner introduced himself to me at the parts counter. The name of the dealership is "Royal Oaks Chevrolet." I told him that locally the dealership is known as "Royal Jokes Chevrolet." He replied, "Yeah, we are trying to change that." I looked around at all those people on their phones and said, "Yeah, right." GREAT VIDEO!
I’ve very seldomly in all my 38 years heard people talk positivity about the service department at any dealership.. especially over the last 5 or so years.
It amazes me how great channels like this one are under a million subscribers. And yet this fix dude and Scotty have million subscribers. Something is not right in dodge city UA-cam
I've seen the dash cluster fail , and there is nothing to check except taking the dash apart to check each drive on it. Example= fuel gauge can quit, normally you would check sending unit at the pump. But low and behold it was actually the dash.
lo and
With the tire pressures all over the map and such an easy diagnosis and fix, it kind of smells like some type of undercover enforcement run??
Interesting experience with a dealership. I had took my truck to the dealer for an oil change and wanted them to check the brakes as they were making an unusual noise and just wanted them to check out the source of the noise and also check all 4 brakes for wear, etc. This truck had drum brakes on the rear so inspecting them would mean removing the tires and drums. The waiting room was across the way from the shop so I could see everything they did to the truck. They did the oil change ok - no issues. Then it came to the brakes. Nothing was done - the tires and drums were not removed - nothing. They pulled the truck out and came and told me it was finished and ready to go. What they did not know was that I sat there and watched every move they made. As I was paying, I asked the service manager - so, how did the brakes look? He said they were fine, no worries. I said did you check them for any unusual noises? He said, yeah they checked it when they were pulling into the shop. I said so you pulled the wheels off and all that, right? Yep, your brakes are fine. I caught them in a lie - but chose to not say anything as it would not have solved anything. You attract more flies to honey than vinegar. I just don't trust dealers - at least that one. However, word of mouth travels.
The truck seen you coming and stared behaving lol
The customer probably figures he's way ahead now! Paid you to get the job done right and saved himself $1,500 bucks! I bet the Dealership never made a follow-up call to see how it was going either! Wishing you, Mrs. O and Family a Happy Thanksgiving. Thanks for Sharing!
Hi Eric, what's the Autel model that you use to do your everyday diagnosing?
I've had bad experiences with GM dealers too. Recalls are supposed to be no charge to the customer. I was charged $800 for an evap system recall. I mailed the bill to GM Detroit. They mailed me a check for $800.
I was a little disappointed watching this. 2017 Tacoma. Last night while driving through a rough patch of road (multiple steel plates) my TPMS light came on flashing. After a bit it stopped flashing and remained on. I checked the pressure and all were at 34. I shut off and in a couple of minutes it started reading all 4 wheels. On the way home the TPMS light started flashing again and it had no pressures displayed. So far the TPMS is not working. I was hoping for some insight, not a miraculous self-repair! I always appreciate your content. I intend to break out the scan tool when it warms up a little and see what codes are stored. I recently rotated the tires and increased the pressure from 30 to 32 PSI. This is rotation number 17 without ever using the reset.
I know on some of the old passive TPMS systems that they didn’t have a specific tire pressure set, they simply looked at whether or not the lowest tire was drastically lower than the highest tire, if you set them all to 32 or to 40 then it would stay off, but have one at 30 and one at 40 psi and it would go off even if they were supposed to all be 30.
You always do a great job, Eric. I can not imagine the dealer would not have attempted a relearn because it's simply std procedure. I would suspect there is an intermittent issue with the communication integrity. Although, if so, it could be anywhere. I would first suspect the wiring or connector of the module the dealer replaced. Perhaps moving things there, in its self, could have temporally corrected a connection issue. However, this is one of those jobs that you can only do so much and you sit back and hope for the best. If the truck comes back perhaps there will be evidence for a better direction to the problem. Thanks for sharing your experiences.
There is some live data capability on that tool. It’s pretty handy. A nice quick grab.
65lbs of pressure on one tire compared to 30 something pounds of the other tires would be the problem. The tire pressure would have been the thing I would have checked, I may not have scanner but I can read the tire with the recommended tire pressure/limit indicated on the sidewalls of the tire. Great Video as always.