How to swap CUE screen after module is removed from vehicle
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- Опубліковано 6 кві 2019
- *This video is obsolete: Click here for the latest updated version! • How to replace Cadilla...
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Is your Cadillac CUE system unresponsive, cracked, or randomly reacting when it shouldn’t be?
This is due to a poor gel-based factory design from GM. The gel will evaporate and leave bubbles in the screen over time.
No need to pay the dealer $2,000 for a new module- you can easily replace only the touch screen with our free resources!
With over 15,000 satisfied customers, you can rest assured that this problem will be solved permanently.
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CUESCREENS is the #1 manufacturer of top-quality gel free Cadillac CUE touch screen replacements. Our gel-free screens offer the following upgrades over the factory screen:
★ Much faster, easier touch response
★ Permanent fix: No gel to dry out and fail ever again
★ Sharper, clearer image
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STEP 1: REMOVE THE CUE MODULE FROM YOUR VEHICLE ► bit.ly/2k0A3EI
STEP 2: SCREEN SWAP ► • How to replace Cadilla...
WHY IS THIS HAPPENING? ► • Cadillac CUE Fail: Wha...
ISSUES AFTER INSTALL? ► • [Cuescreens] Troublesh...
#CadillacCueTouch
#CadillacCueRepair
#CadillacCue
Improved video here: ua-cam.com/video/tZ-Vud7uK4M/v-deo.html
-4K HD footage
-Complete removal and reinstallation
-Specific detail around the common trouble issues: Forgetting to remove inner screen protector, routing the ribbon cable, ribbon cable orientation, v2018 compatibility
-Troubleshooting guide at the end
-Special promo code for youtube subscribers!
I just installed the screen using the easy to follow steps. it wasn’t hard at all with the instructions. They even called me to let me know my shipment was on its way. It came with a one year warranty and i an very happy with this product. Just a side note. I first ordered the cheap 20 dollar one from ebay and guess what. it was a waste of time and money. The ribbon was glued to the screen and when i removed it from the glue, the ribbon tore in half. Thanks again for the great video and excellent quality screen.
I followed your video to the letter and everything worked out great!! Thank you for the screen and the step by step video. I HIGHLY recommend!!
A very BIG thank you to everyone at Cue Screens. Your product combined with your tutorials made easy work for me changing my faulty screen. Saved me a lot of money. I am very grateful and will pass along your info up here in Canada. Thanks again.
Thanks for the feedback Andrew, great job on the installation! Help spread the word to save others $1,500:
Please leave us a review on Google:
search.google.com/local/writereview?placeid=ChIJNwxpA7v_5IcROldo8s23LTc
You can also leave a review on Amazon if you ordered there:
www.amazon.com/review/create-review/listing
Thanks again- feel free to contact me if you have any issues in the future!
I'm really glad I tackled this project myself. The step by step tutorial will keep you from getting into any trouble.
I am very pleased with the outcome.
Thanks!
Thank you very much!!! Very good directions through video..... I played and paused as I disassembled and reassembled and had no issues with the exception of aligning the screw holes in the new screen, just be patient and take your time
This worked perfectly, just finished mine took me about an hour with taking the unit out of my SRX and replacing everything. Thank you so much this video made everything flow with ease.
Dang that might be a new world record!! Nice job. Please leave us a review on Google, Amazon, and/ or Facebook to help spread the word :)
I have Cadillac ATS 2013 & already replaced the screen once & my screen again started going out & not responding to touch. Bought your screen from Amazon & watched video to install. Aside from removing unit from car it was easy to replace bec of this video. Back in car & working great. Thanks yall saved me $1500 & now I can use all the functions again! Need a video showing reassembly but other than that 5 stars!!
I did it in a few hours but I was taking my time to get it right. I thought the screen was not working so I called the support number. Customer service was A1 for sure, he gave me a few options on what could have been wrong and shipped a second screen out just in case. I opened it back up and saw that I installed the ribbon cable backward (DUH!!!!). A quick reassembly/reinstall and I am back in business (I called and cancelled the replacement). The new screen works perfectly and looks like brand new!!!!! I couldn't recommend this more. Saved me $1380 hahaha
I am so happy I found your videos and website!!
$139 and less than two hours of work and my 2013 ATS has a functioning CUE system again. And that two hours could have been less but I was rewatching & pausing the video as I went through all the steps 😎
Thanks again!
PS - you need to sell headlights for SRX. You can barely see at night in my wife’s SRX. New bulbs don’t change anything. Have to replace the whole unit. Thanks (again) Cadillac for less than quality parts and no support when they crap out.
Great product. Great video. Wish you had done the reassembly in the video. It was pretty easy, but I like to be careful and meticulous. so very pleased with your blue HD screen. Cant imagine why anyone would skimp and not get your premium screen. Excellent.
This video was a ton of help. Greatly appreciated.
I pre screwed the 9 screws that go into the screen first and removed them. That way i made pre threads into the plastic screen making it easier to screw when i put the screen onto the assembly. My screws were very tough to seat down in the plastic.
This is a really good tip, I will add it to the instructions in the next video.
good video easy to follow, product arrived very quickly and works great. Most important to me was the how references in the video.
Great tutorial! After watching them for several times it only took me 3 hours of work (after beer breaks as it was over 100 degrees here). I could probably do another in under 2 hours now that I've done it once.
I used this video to replace the screen in my 2013 ATS. Fantastic video and done in 2 hours. I will say the Cue Screens provided plastic tweezers were crap. Screen works great so far!!! Many Thanks!!
Well, it took way more than an hour for most of you, it took me several hours, but the product is great highly recommend.
Awesome product and videos. I was able to fix the cue screen in my 2014 ATS. Thank you all so much!!!! Videos made this a breeze.
Nice Job
Followed to a T! Works flawlessly. Thank you so much. It got to a point that I hated driving my caddie. Feels like a brand new car.!!!
Nice job!
Excellent video guide. Took about an hour and now it works perfectly. Thanks!
Great job Erwin! Take a look at our improved video and let us know if you have any ideas for updates ua-cam.com/video/tZ-Vud7uK4M/v-deo.html
Got the new screen installed today worked like a charm and saved $1500. Make sure to watch the videos and pay attention!!
Thank you !!!
Thank you so much. Replaced my xts screen last night. My 9 year old helped me so it was a fun install at the same time. Really not hard but requires some patience.
I Loved the tutorial with step by step instructions.... It definitely isnt easy.... Im very maticulus so it was a very good outcome and to save over 1200-1400 bucks from the dealership wanting to overcharge for a new infotainment unit and labor for installation
Thanks a million! Saved us 1700.00 trade in difference. You guys rock.
I just installed this in my SRX and it took 2 Hrs from start to finish. I am very happy with it and my screen has not functioned as well since I bought the car used. The video is extremely helpful. Please follow their instructions to the letter, you will not be unhappy.
Nice job Kurt! Our improved video is even better ;) ua-cam.com/video/tZ-Vud7uK4M/v-deo.html
Just did mine ! Works awesome 😎 Took me less than an hour to remove the radio, change the screen and reinstall it into the car. Easy peezee!!
I wanted to thank you for the very detailed video, it was a huge help to me replacing my touch screen.
Youre welcome glad you like it
Just performed this task on my ELR! Great fix and works great!
Video was spot on thank you! Got the job done with no problems saved myself $1500 👍👍
Nice job, what was the hardest part?
Thanks for the break down . Helps a lot
Thanks very much. Your voice is excellent for this type of work. Thanks for keeping the music low.
Thanks for the words of caution .
Thanks John, we have an even better video here :) ua-cam.com/video/tZ-Vud7uK4M/v-deo.html
Very good job on the video. Thanks a lot!!!
Thank you CueScreens. I am happy with the product quality, the customer technical support videos, and the very reasonable price for the screen kit. Even though I luv you guys I hope to never do business with you again, because I will never buy another Cadillac.
Was done wothin 2hrs. Thank for the part
Amazing! Your a money saver! Thank you for this detailed video
Nice job eric
Awesome, just changed my out, after months without the Que...it now works...thank you very much for making this video.
Nice job, please leave us a review on Google or Amazon if you have a chance :)
I've followed every step and mine still doesn't work when I touch the screen
@@fredwong5270 send us an email with your order number and we can help troubleshoot cuescreens@gmail.com
@@CUESCREENS the wider cable in the back unplugged on my unit and i cannot figure out where it goes
@@eldelsalado9800 send us a message on cuescreens.com and we will help you out
Thanks so much for this video! Saved me tons of $$$!
Thanks for the follow up, I'm glad you had a successful installation!
You can help spread the word to other Cadillac owners; there is an alternative to the $1,500 GM dealer bill on getting your CUE system up and running.
Please leave us a review on Google:
search.google.com/local/writereview?placeid=ChIJNwxpA7v_5IcROldo8s23LTc
You can also leave a review on Amazon if you ordered there:
www.amazon.com/review/create-review/listing
Like our page and post your experience on Facebook:
facebook.com/cuescreens/
Thanks for your support. Feel free to contact me directly if I can be of service in the future.
Great video thanks for posting
We just bought the screen & we will be changing it in a few days!😍 let's hope it works out just fine🙏
I fixed it finally and it fit perfecr all alignment screws and worked fine
thank you from the bottom of my heart !!!!
Thanks for the follow up, I'm glad you had a successful installation!
You can help spread the word to other Cadillac owners; there is an alternative to the $1,500 GM dealer bill on getting your CUE system up and running.
Please leave us a review on Google:
search.google.com/local/writereview?placeid=ChIJNwxpA7v_5IcROldo8s23LTc
You can also leave a review on Amazon if you ordered there:
www.amazon.com/review/create-review/listing
Like our page and post your experience on Facebook:
facebook.com/cuescreens/
Thanks for your support. Feel free to contact me directly if I can be of service in the future.
Thanks a lot you saved me. I saved $1200 Canadian. Thanks again
Thank you 👍
If anyone's having trouble removing the compartment box at (3:42 in the video), it helps if you plug the power cable into the unit and open the "secret compartment". The box should come off realtively easy then.
This is a good tip. You can actually manually open the door by pulling up on it while disconnected from power. I will address in the next video revision. Thanks for the suggestion
Thank you! I've been working on the box for about half an hour, I did as you suggested, and it came right off! This could have been noted in the video. I did notice in the video that the compartment was partially open, and that's why.
You da best!
VERY SIMPLE THANKS FOR THE VIDEO BEEN STRUGGLING TO GET PEOPLE TO PLUG THE SCREEN AND THEY BEEN PAIN AND AAAAAAAAAAAAAA
Hi I removed the touch screen and their is a crack on the tab. Question is would the monitor work without the screen? Or is the monitor not touch sensitive and has to have the screen? Just trying to make sure it's not the whole monitor that is defective.
Send a photo please of the crack
@@CUESCREENS do u have an email? So the actual system.is not touch screen right only the screen is touch?
I mean the module isn't touch right just the screen?
@@josuepacheco9350 cuescreens@gmail.com
@@josuepacheco9350 the LCD monitor displays information. The clear glass touch digitizer mounted in front of the LCD communicates the touch response
Just went through this ordeal, THANKS GM! My takeaways are this: 1) Hit timeout when it’s time to start putting the screen screws back in. Video starts moving real fast and you’re finally seeing the light at the end of the tunnel, but STOP. You need to align all of the little detents before you start putting the screws in. I could see how easy it would be to crack the screen. It’s kind of awkward holding the thing and the whole module is apart…just stop. Carefully align all of the little detents. Carefully inspect all of them with a flashlight to make sure those are fully seated, then CAREFULLY start to loosely insert the screws. Take your time here or you’ll be cursing everything holy and unholy. That plastic is super delicate and brittle. Ok, number 2) Please, for the love of god, make a video on reinstalling the lower unit after the screen is back in place. This is the hardest part of the whole job, unless you luck out and just have everything perfectly aligned. There are little plastic U-shaped detents that you need to make sure are seated inside the washers on those two screws he has you just loosen with two turns. You will be taking it all back apart if you don’t ensure those two things are seated beneath the washers. I still don’t know exactly how I got the lower unit back in place but I did, after about 2.5 hours and becoming convinced I’d broken the thing. You need the screen and the lower thing slightly canted to fit the lower unit up in there. Use a flashlight and search for the plastic spikes and get those to aligned with the holes-that’s the key-and the only advice I have for you. Good luck, and may god have mercy on your soul, the soul of the engineer who designed that thing requiring you to take it all apart just to swap out the screen…and especially, god have mercy on the soul who decided to use the gel screens that inevitably spider webs. And GM’s lawyers-the ones still fighting a class action lawsuit today to prevent GM from having to pay for this travesty-they can go straight to hell. This experience will make me think long and hard about ever purchasing a GM product again. Was like assembling an IKEA microwave.
I just replaced my screen using a kit from CUESCREENS. The instruction video was invaluable and the new screen works perfectly.
You need a lot of patience and concentration while doing this so keep tabs on your progress and take a break if necessary 😢
My screen stopped responding to touch but everything else works display works and buttons under it work what would I need to do
This video is a big help, thanks.
After replacing the screen the touch won’t work. Any idea?
Send us a message at cuescreens.com and we will help you out
I'm willing to bet that the original screen is fine and it is just that the ribbon connector has lost contact. I had this problem with my GPS, I removed and reinstalled the connector and re-taped it into position. Works fine now. I think vibration is the cause, the wire ribbon loses contact. Cheap system. Same problem with calculators and touch screen microwave ovens.
We have a 2017 Cadillac ats and after replacing the cue screen, the touch still doesn’t work. We even tried a hard reset. What could the problem be?
Send your order number over
Good afternoon my original screen had a bunch of spiderwebs I just installed the brand new screen that I ordered and the screen works perfectly however the touch portion of my screen does not work it wants me to press OK which I cannot, I double checked everything behind the screen and it is plugged in, is there typically reset process when I install a new screen or is it plug and play, any ideas what may cause the touchscreen to not work? The screen itself works fine when I put the reverse camera on, turn ac on and raise or lower the volume
The primary cause of unresponsiveness after screen replacement: 1. Incompatible version (See V2018 on our website) 2. Improperly installed ribbon cable - make sure it is the right orientation and all the way in. 3. Cable damaged during installation. Check for cuts or small tears
Do I replace the cue screen or module? My screen is currently web like cracked at the corner. I still see icons, while some keep moving in red. Bottom buttons such as volume still work. Cadillac ats 2.0t 2014
thanks in advance,
Just the screen. I recommend the premium for your 2014 ATS. www.cuescreens.com/product-page/oem-cadillac-cue-touchsense-replacement-touch-screen-display
Thanks I fix my customer stereo Cadillac
Nice job! Glad you like it. Contact us in the future for huge dealer discounts
Awesome, contact us for more dealer discounts
It was great video thanks.
I did it, but my car doesn't recognize the temperature what can I do
Drive around to recalibrate
Just saved myself $2000 dollars.
I’m 64 and was able to replace myself but now the usb port fell into the back, does anyone know if it can be put back in through the engine or am I going to have to take apart again?
Can it be replaced from the front?
I could have sworn I’ve seen UA-cam clips where that is the case.
The method shown is the only way to replace the CUE screen. If someone pulls it off from the front without disassembling the module, it won't work ever again :)
The buttons on the sides (hazard, glove box etc) are staying lit when the car is turned off and now I can’t remember if that’s normal. What did I do wrong?
Video was great. Reassemble video would be helpful. Almost forgot to plug the little white connector back in.
Never mind. The lights finally went out. Just seemed like a long time.
@@briancorrigan7543 Mine stay on for like 10 minutes every time, ever since the car was new. Dealer said, "That's normal."
Correct, this is functioning as normal. The ECU falls asleep after 15 minutes and will cut all the power. The lights stay on so you can see them in the dark as a safety feature
Hi
My touch is working fine now but the lower touch buttons are dead black ? And the touch door is not working...what I missed here ?
You accidentally bumped one of the white flex cables loose. Its one of the two thinner ones. See this video for how to reconnect. ua-cam.com/video/M5nqZwuCpfY/v-deo.html
Sure wish I could do this .... my XTS Cue is still froze....
Like and subscribe to our page to be informed of any class action lawsuit news- you may be eligible for a reimbursement if there is a settlement that covers the replacement cost.
I got a quote to get my screen replaced for $2000... and they also told me that my only option is to have it done at a dealership. Why would they say that? The screen is cracked and nonresponsive (99% of the time), but it is still lighting up. I'm not sure if I need the whole module replaced or just the screen. I also wanted to add- this is actually my dads car and he got the quote so I haven't actually talked to a mechanic personally.
The dealership told you the only option is to replace it for $2,000 because the dealership wants your $2,000. All you need to replace is the screen. It's a known design failure from GM. Buy a replacement from cuescreens.com and never worry about it again. It's a easy DIY job by following our videos, or you can take the screen to a local car audio shop to do the repair if you aren't comfortable.
Can I go from a small cue to the bigger one so I’m able to play music threw Bluetooth??
Send us an email with your make and model, and we will forward it to our HMI expert to see what upgrade options you have. cuescreens@gmail.com
wish I could do this install....my XTS Cue is still froze , a year now.....this sucks ! I have bad Eye site...no way could I attempt this task....
Check out cuescreens.com/installers to see if we know of any capable installers in your area.
Any video on how to remove the module?
Yes, check cuescreens.com/support. Read all the instructions and scroll down to your particular model
My screen is completely blacked out...everything else on the unit works all the buttons and light on the bottom, just the screen is black...do i need a whole unit or just the screen?
If you have no display at all, you will need a refurbished module. We offer these at 80% off dealer prices, please send us a message at cuescreens.com and we will send the correct unit link to you.
I need the entire unit as well. 2014 Cadillac XTS. What’s the price roughly?
@@semperfipools304 shoot us a chat message at cuescreens.com and we can help find the right part
We have now spent 4 hours taking out and re-installing cue module. We have even put the old screen back on to see if it would light up but still the screen is black. We have done the troubleshooting tips also, checked the fuse and still no luck. Any suggestion?
Hi Terri, If your screen is still black then there is a disconnected white flat cable inside the unit somewhere. They are fastened with black tape and sometimes get bumped out of place. First, be sure your main connectors on the back of the unit are secured along with the blue data cable, this is easily missed. Feel free to send us a message for further assistance.
OMG!! One of the white ribbon cables was actually loose. I can’t thank you enough for the suggestion of checking them. It’s been a year since my Cue has fully worked. 😁🥳 so happy!!!
I install the screen and still I have no functions at all
I just replaced mine and touch is still not working could it be a fuse ?
No, the ribbon cable is probably installed upside down. Check out cuescreens.com/troubleshooting to resolve
To those that finished the job- what was the most challenging part for you?
Taking the dash apart on a 2013 XTS4
I agree , taking the head unit out of my SRX was the longest part.
My 2013 ATS touch screen is no action when touch the screen. Shall I just replace the screen or the whole unit?
@@do4353 screen is much cheaper!
@@do4353 just the screen. Cuescreens.com . I'd recommend the premium screen for your ats
The background music is distracting
Anyone have trouble with replacing it and the screen still not responding to touch?
Ben- send a screen shot with your order number to cuescreens@gmail.com for assistance.
I found it
P
Lol,smh
Like and subscribe to our page to be informed of any class action lawsuit news- you may be eligible for a reimbursement if there is a settlement that covers the replacement cost.
Why do people add horrible music to their videos? This video is great otherwise.