That is not the way Costco works. I know some one who bought a shed at Costco that they paid extra to be painted after it was built. 3 months went buy and no one came to paint it. They went to Costco and since the vendor didn’t complete the job not only did Costco refund the money they paid extra to get the paint job done. Costco paid for the paint job to be done by a hired hand.
@@jjjones8609 in this instance they charged the woman 17 times for one item and refused to make good on it until the news got involved. So your story is meaningless.
@@harmatodlamstel6435 thank you. they literally showed various items on the receipt, yet the person said, “one item.” i mean, it’s horrendous what she went through and i’m glad things got rectified, but a shopping trip versus buying one thing is quite different. 😅
Yes, exactly that’s why all of the credit card companies have a fraud department. What the hell happened here I have a Citibank card. I don’t think I’m going to use it if this is how they treat people.
I don't get why when the news station calls, all of a sudden action is taken. Like these companies need to take more accountability and just handle the situation when the customer calls rather than all the extra
@@GardenCatsTV like that guy who complained for 5 years about the post office driving on his lawn. Nothing was done until he got the news involved. Then it only took a week to get the issue resolved.
It's because whomever she called/talked to, those ppl are only authorised to give out gift cards of up to $200 to deal with general complaints, not necessarily the "hey you charged me $5,000 too much" type of situation. So they can't fix that and only offer what they can/have been trained to...that $200 GC, even when it's mostly inappropriate in this situation. That's supposed to be issued in the, "hey you messed up my delivery 3 times now and when you did deliver it, it looked like it fell out of the truck", type of complaint, not in a "hey you stole my money" one. But, they still should have sent her the GC after they refunded her, lol.
@@rolandm9750 Part of their job is also to escalate issues they can't handle to the next tier, and it sounds like they didn't do that either so...still wrong.
@@rolandm9750 That sounds like a Costco problem. If they train their staff to make matters ridiculously worse instead of escalating (probably even have KPIs in place to discourage escalation), then all the more shame on them.
Yeah, mine will flag crap like that immediately. Hell, I've had to approve charges when I needed to run back to the store to get a second part when doing repairs, nevermind when charges all happen in a rapid automatic succession.
It's like 9.9-12% interest you're fine if you have a 3% card that gives rewards you actually use. Some ppl have and use 23% interest accounts. Buy here pay here furniture that isn't paid off in the grace period, usually 90 days. It's 35% interest to get to pay those things off monthly. Making your $500 item cost you 1700 or more. The placards explain as much in stores like aarons. But all buy here pay here places are like this.... financial literacy is not taught in schools.
There's no such thing as fair. And it has nothing to do with fair it has everything to do with stealing. Whoever told you life is fair is a moron. Costco stole money from this lady and she got it back.
It is absolutely reprehensible that large corporations will blatantly STEAL from their customers and feel no remorse for bankrupting them. They are, in my opinion, no better than scammers.
what is it with big companies refusing to correct their obvious mistakes?!, billion dollar companies holding on to customer's "measly" thousands of dollars like a dog with a bone
All these billion dollar companies are owned by the same people who don't care about them owning money they just want to make sure that you don't have money. They print money
It's not just big companies. I've been battling with one medical practice for 2-1/2 yrs. about a $100.16 bill and, just recently, my dentist's office about a $30 bill. Even when it's obvious that they are wrong, some businesses just either dig in their heels or do ignore one.
It’s sad corporations have no customer service skills anymore. What I’ve learned over the years is #1: If a customer is happy with their experience, they will tell 7 people. If they are unhappy, they will tell 21 people. And #2: Their focus only on quarterly earnings makes for bad experiences. Keep telling 21+ people about your bad experiences with companies.
I've had this situation of duplicate charges happen a few times before. Usually the store will immediately refund you in full after you find a manager who can sort things out. If that's not possible due to whatever system glitches the store has, your credit card company can dispute all the charges as unauthorized, stop further charges, and credit you back all the money. If you somehow waited 2 billing cycles to do this, the card company will also refund interest charges and late fees once you start those disputes. You just have to call them and ask.
My own bank locks my card up all the time. I once went to a icecream shop 20 minutes from my house and they said it was a suspect charge. Any time a charge is duplicated I get a text or email asking to confirm multiple orders being wanted. The fact that she has to get the news and city involved is downright despicable.
Yeah, there's something wrong with Citi's automatic filters. All my cards give me instant notices, reject duplicate dollar amounts without app approval and give me the occasional request for approval on bigger stuff. I don't see HOW in the hell their system didn't flag 17 DUPLICATE CHARGES! Nor why they did jack shit when contacted about it.
Probably not. If it had not gotten fixed, that would be different, but since it did get resolved, there is no remaining financial obligation that they are not resolving. I mean, people sue others for all kinds of stupid things every day, so she could file the suit; I just don't think it will get anywhere.
so the bank did not find 17 changes EXACTLY the same from the same place strange and stop at number 3 or so? Because I got a charge on my card from a 100$ dinner from IRELAND and was called no less than an hour later on it!
You can’t criminally charge a business. The people who run it can’t be charged for a defect in the system. Especially since the funds were returned. It was a bug in the system. Nothing criminal happened, it would be a civil matter
Y do people have such a hard time , when I call my bank about unfounded charges, they automatically credit my account and then the bank fights the claim . A month or so I'll receive a letter from the bank . I had a restaurant change the same bill two extra times, three in total . I call my bank , it's done
I just had that happen with a local gas station. They double charged me. My son found out and his mom was double charged over $100 TWICE by the same gas station. After I heard that...and after trying to resolve it with them, I disputed it with my bank. They just sent me a letter. I did get my money back right away, but its conditional based on what they find and I wont know until the end of August what they decide. I will find another bank though if they dont rule in my favor. To hell with that.
Error is with the process, not Costco who attempts in good faith makes a gesture. Attempting to charge interest on a faulty process should be criminal.
Man they should have both also given a big amount of credit for the headache . From both Costco and city bank. Citi bank should have been able to see that was duplicated charges and not processed it. Or reversed it right away. And Costco should have been agressive in finding out why that could have happened. I am glad it was fixed but not ok that it didn’t seem to be a concern of everything she had to do to get it bavk
I've literally had my bank deny a transaction because I bought a pop at the start of my shift, and another going home, so the same amount charged about 8 1/2 hours apart and they denied it because they believed it was either fraud or duplicate. This was easily 15 years ago.
The problem is that you have to go to a TV network to get this places to do the right thing . That jest show you that this big company's don't care about you as long as they get the money
As a Costco employee the tech we employed is a joke. If you want a scoop look into how far behind Costco infrastructure is and how incompetent our CTO is. This isn't an outlier, ask the Sales Auditor.
I let my bank know when I was double charged on something ( granted it was only around $50 ) but still I let them know anyway and everything was fixed in a few minutes.
It was probably a computer glitch. No one saw it happening, but the credit card should have flagged multiple purchases for the same amount at nearly the same time as incorrect requiring someone to verify.
0:02 - Costco uses VISA as its preferred credit card. VISA has a hard-and-fast rule that two identical charges happening within minutes of one another is a red-flag in their system for an invalid/fraudulent charge. I don't understand why this was an issue. But, I only worked for VISA for nine months (about all I could take - banks is sooooo stoopid!)
Why is this news? I call Costco and tell them the issue. They don't fix it w/in 2 days, I call my bank and dispute fraudulent charges. Federal law states I'm limited to $50 of the fraudulent charges, if reported w/in 2 days.
Alta did the same thing to me. It’s taken months and they still haven’t given my money back. They are so confused because their customer service system is to automated they don’t know what’s going on. And they don’t care
Yeah, you can’t tell me that’s never happened before whether it’s Costco’s Sam’s Club or BJ’s I hope this woman doesn’t shop in that particular store anymore
@@dcwatashi -- Yep, she's voting with her pocketbook. She saves money by shopping there, and she wants to continue doing so. I stopped doing business with a restaurant that double-charged me. It eventually got fixed, but it was the third time (in a row) that they screwed up the check somehow, and I decided that their average food wasn't worth the headaches.
Even assuming the banks fraud protection didn't kick in, all she had to do was speak with fraud services for her card and have the charges reversed. They should have immediately either added a temp credit to cover the claimed amount or just froze those charges off the bill so she wasn't responsible for paying them until the investigation was completed.
It's said that it takes the publicity of the news service before the conpanies will fo what's right, especially as the threat of publicity won't work for every consumer that encounters such problems as the interest of the viewers would wane.
You can't because "Costco" (in this case) says it's a legitimate charge and has the receipt to prove it !! And it is a legitimate charge and everyone says this ... Oh it's a glitch and it will correct itself when the system resets itself.. Yeah i've been there !!
@@tomwillis9051 I was just saying that when questionable charges hit my card I call immediately and stop the charges. Hasn't failed me yet but I don't use Costco.
@@tomwillis9051 just wondering what was up? Whenever my card was hit with incorrect or repetitive charges I always called the bank and stopped them. Every time the charges where removed . But I don't shop at Costco..🤔
This is why you charge with a credit card not a debit. Imagine then pulling 5200 from you bank and taking two months to resolve. She never lost 5200 it was falsely charge to her credit card big difference. Not sure why this took so long. I have had city resolve duplicate charges in hours
The credit card costs too much money. Even if you pay it off each month, you still pay 3% or more on each transaction. I try to go to places that have a cash discount. BTW, you shouldn't have all your money in your checking account. That's stupid. Just keep enough to pay current bills and put the rest in savings or money market. I get 100 times the interest rate in money market compared to checking and almost that much more compared to my savings.
Would this be the servers fault? Like the computer system? Even still, the bank should not have allowed this to go that far, and we don't know if Costco collected that money or not.
Banks will happily take your money, but when it comes to giving you your own money back they will drag their feet for as long as humanly possible. Bank of America did something very similar to me where it took me 3 months for them to finally issue me my 5 grand back after multiple police reports had been filed because of the source of my problem.
Hold on a sec? There was 5,2000 dollars in an obvious billing error by Costco and Costco thought the remedy was not to fix that but give her a $200 gift card? I’m very confused - why would you be loyal to this company?
@@solandri69Then bring in corporate- do these customer service people have 75 IQs? 200 bucks does not make right a $5,000 over charge. They’re not robots - send it up the line.
@@sedawk That may in fact have been what they did. The story doesn't give enough details, just that she was offered a $200 cash card. For all we know, that offer may have been _on top of_ the $5200 she was owed as a refund, to mollify her for her inconvenience as she waited for Corporate to investigate. (Though even if it was, she was correct to turn it down. Accepting it could legally be construed as her approval for that resolution to the problem.)
She needs to drop that account and go to some bank or credit union where they'd automatically stop taking those duplicate charges because it is OBVIOUS that there's something wrong going on! Over half of this woman's problem is Citi Bank.
we shouldn't have to notify the media to get fraud resolved. it's illegal if we steal something from the store, but somehow not illegal if a company steals from you?
@@neilkurzman4907 I stopped too soon. I expected it to be mentioned earlier. I find it shocking that she had to work so hard to be reimbursed for this error. How many people were overcharged maybe twice and never noticed it?
Yep happened to me too about a year ago.. Seems to have something to do with the "card processor company" especially in the mornings as they are still processing the previous days receipts.. Seems the glitch is when they are first opening and the card transactions are being held in a hold pattern until the processor is done with previous days items... Then their computer glitches and as it's being held in the loop pattern and BAM you are being charged each time it loops.. Luckily for me I talked to the computer guy at the store who knew about it and was able to keep an eye on it for me because he knew what to do..
As if we Americans don't have enough money issues to deal with since the middle class has been gutted. Now, we have to worry about duplicate charge glitches from trusted corporations and credit card companies not doing the right thing until news media is involved.
It is a numbers game. Companies and/or finance companies want to see how far can get get away with it. How long to get away with it?? How many people can they get away with it? how many ppl will fight back? Also, no one wants to take responsiblity. They have all these in analytics. Working in Bank and Credit Union, it has change since I started. Employees can get written up from reversing too many fees. Give Bank Away (Credit Union). So, I can see same thing in this situation. Citibank employees did not want to take responsibility. Same with possible Costco employees. Blame game point at the other. Thus, no one want to take responsibility espeically Citibank.
Once again, nothing happens until companies get some bad publicity. As for the cause, it could be anything. I worked for a company that received transaction files that contained financial transactions that needed to be processed against accounts maintained by the company and we had a bug once where if when a file started processing it should have been read in and the physical file moved to a different working directory. But due to a permissions error the file couldn't be moved. So when it finished processing the system would see that file still there and try to process it again. We had one "lucky" customer that had enough money deposited into their account they could have bought a small island. Thankfully other systems caught the error and flagged the accounts for review before any of those changes went live.
The reporter should have asked how she paid via the card… did she insert the card via chip reader ? Or did she use the tap method ? Kind believe she used tap method and did not get an immediate response from the card reader and probably resulted in the multiple charges. Incomplete reporting.
@@rileypup5959 Well, if that’s what happened then it’s broken. That’s not the way it’s supposed to work. Crappy reporting because of the reporter didn’t ask your flood question about how their system is broken. Maybe she swiped it multiple times to did it ever occur to you that’s the same thing as you said.
Less of a problem at this store, given that membership is required. (I'm sure there is still a small amount, but it's not like anonymous people walking out of Walmart with TVs and stuff.)
Now file a lawsuit, and demand in the lawsuit that bank will make sure this won’t happen again and if it does they will ensure the customer doesn’t get effected in any way shape or form. And make them send a letter to all customers explaining the new information so there is accountability and transparency
17 times and the bank did not stop the charges after the 3rd time
Right, Id find a new bank.
Citi Bank....need I say more....
Lt
Legit citi bank works with cartels LOL they one of the worst
@@jstcs61 that’s Citibank for you
Yeah costco and citi wasn't going to do shit until you guys got involved
Costco would never have returned that money had Channel 3 not gotten involved.
That is not the way Costco works. I know some one who bought a shed at Costco that they paid extra to be painted after it was built. 3 months went buy and no one came to paint it. They went to Costco and since the vendor didn’t complete the job not only did Costco refund the money they paid extra to get the paint job done. Costco paid for the paint job to be done by a hired hand.
@@jjjones8609 in this instance they charged the woman 17 times for one item and refused to make good on it until the news got involved. So your story is meaningless.
@@UncleDavesKitchen In this instance she was charged for multiple items in one purchase multiple times not one item purchased charged multiple times.
@@harmatodlamstel6435 thank you. they literally showed various items on the receipt, yet the person said, “one item.”
i mean, it’s horrendous what she went through and i’m glad things got rectified, but a shopping trip versus buying one thing is quite different. 😅
It's pathetic when you have to get a TV station involved. When it should have never gone past the store or the bank.
@@I-am-one yeah they honestly thought a few hundred dollar gift card would make up for the 5200 that they refused to return
Yes, exactly that’s why all of the credit card companies have a fraud department. What the hell happened here I have a Citibank card. I don’t think I’m going to use it if this is how they treat people.
@@dcwatashi All credit companies are trash, though some less so than others.
@@FCFD2025 i’ve had great customer service from my Discover card
I don't get why when the news station calls, all of a sudden action is taken. Like these companies need to take more accountability and just handle the situation when the customer calls rather than all the extra
@@GardenCatsTV like that guy who complained for 5 years about the post office driving on his lawn. Nothing was done until he got the news involved. Then it only took a week to get the issue resolved.
@@waakca yup that's exactly what I'm talking about I've seen this happen multiple times
can't afford negative publicity. Imagine haters who would boycott their business. If no one knows, they don't care.
Corporations and government agencies don’t care about you,
@@waakca Omgee! That story stuck with me. I kept telling everyone about it. You made a good point. 🙌💯
After reading the video title, I thought she got arrested 17 times.
So did I!
Same 😂😂
Costco is wrong for trying to give her $200. Shame on them
It's because whomever she called/talked to, those ppl are only authorised to give out gift cards of up to $200 to deal with general complaints, not necessarily the "hey you charged me $5,000 too much" type of situation. So they can't fix that and only offer what they can/have been trained to...that $200 GC, even when it's mostly inappropriate in this situation. That's supposed to be issued in the, "hey you messed up my delivery 3 times now and when you did deliver it, it looked like it fell out of the truck", type of complaint, not in a "hey you stole my money" one. But, they still should have sent her the GC after they refunded her, lol.
@@rolandm9750 Part of their job is also to escalate issues they can't handle to the next tier, and it sounds like they didn't do that either so...still wrong.
@@rolandm9750 That sounds like a Costco problem. If they train their staff to make matters ridiculously worse instead of escalating (probably even have KPIs in place to discourage escalation), then all the more shame on them.
That is so wrong. Big companies knowing there was a mistake, and they do not immediately get her her money back. It takes the news. So sad
Yep, and just let her keep accruing interest on their erroneous duplicate charges without doing a damn thing until the news cameras are on them.
It was an issue with Citibank not Costco.
Your card should have flagged it for fraud
RIGHT! Mine gets flagged at the drop of a hat!
Yeah, mine will flag crap like that immediately. Hell, I've had to approve charges when I needed to run back to the store to get a second part when doing repairs, nevermind when charges all happen in a rapid automatic succession.
Lesson learned...stay away from Citi...their interest rates are outrageous!
From recent opinions online I would agree 100%..
If you pay your balance every month you pay no interest.
@@tommywolfe2706 unless you get charged 17 times for one transaction.
It's like 9.9-12% interest you're fine if you have a 3% card that gives rewards you actually use. Some ppl have and use 23% interest accounts. Buy here pay here furniture that isn't paid off in the grace period, usually 90 days. It's 35% interest to get to pay those things off monthly. Making your $500 item cost you 1700 or more. The placards explain as much in stores like aarons. But all buy here pay here places are like this.... financial literacy is not taught in schools.
@@tommywolfe2706see how well that would work out if you had an extra $5,000 added to your balance on a random bill like this lady
They always have to be shamed to do the right thing. 😮
It’s a shame that you need to be featured on TV or have a big social media presence to be treated fairly in today’s world.
That's cause almost every business out there are there to scam you. They don't care about their customers, only the dollars.
There's no such thing as fair. And it has nothing to do with fair it has everything to do with stealing. Whoever told you life is fair is a moron. Costco stole money from this lady and she got it back.
It is absolutely reprehensible that large corporations will blatantly STEAL from their customers and feel no remorse for bankrupting them. They are, in my opinion, no better than scammers.
Our world is so messed up that we would need media attention for things like this to get fixed without lots of grief
Thank you for helping Ashley! ❤️
they should get a BIG fine for NOT helping her! sad these companies do this. but until they get fined they will still do this
It’s sad that she had to go to the press to get this sorted! Poor customer service!
WTF? I have been a member since the 80s. How can they let that happen?
what is it with big companies refusing to correct their obvious mistakes?!, billion dollar companies holding on to customer's "measly" thousands of dollars like a dog with a bone
All these billion dollar companies are owned by the same people who don't care about them owning money they just want to make sure that you don't have money. They print money
Multiply that "measly thousands of dollars" by a few thousand customers, it's a free, zero interest loan and makes money for the bank on top of that.
Stories like this show capitalism doesn't work
It's not just big companies. I've been battling with one medical practice for 2-1/2 yrs. about a $100.16 bill and, just recently, my dentist's office about a $30 bill. Even when it's obvious that they are wrong, some businesses just either dig in their heels or do ignore one.
It’s sad corporations have no customer service skills anymore. What I’ve learned over the years is #1: If a customer is happy with their experience, they will tell 7 people. If they are unhappy, they will tell 21 people. And #2: Their focus only on quarterly earnings makes for bad experiences.
Keep telling 21+ people about your bad experiences with companies.
So apparently corporations will only do the right thing when media exposes them.
I've had this situation of duplicate charges happen a few times before. Usually the store will immediately refund you in full after you find a manager who can sort things out. If that's not possible due to whatever system glitches the store has, your credit card company can dispute all the charges as unauthorized, stop further charges, and credit you back all the money. If you somehow waited 2 billing cycles to do this, the card company will also refund interest charges and late fees once you start those disputes. You just have to call them and ask.
My own bank locks my card up all the time. I once went to a icecream shop 20 minutes from my house and they said it was a suspect charge. Any time a charge is duplicated I get a text or email asking to confirm multiple orders being wanted.
The fact that she has to get the news and city involved is downright despicable.
Yeah, there's something wrong with Citi's automatic filters. All my cards give me instant notices, reject duplicate dollar amounts without app approval and give me the occasional request for approval on bigger stuff. I don't see HOW in the hell their system didn't flag 17 DUPLICATE CHARGES! Nor why they did jack shit when contacted about it.
YOURE GONNA LOVE THE KAMALA BLUE WAVE FOR 8 YEARS!!!!!! CANT SPELL HATRED WITHOUT RED HAT!
Can she sue Costco for harming her finances and health?
Probably not. If it had not gotten fixed, that would be different, but since it did get resolved, there is no remaining financial obligation that they are not resolving.
I mean, people sue others for all kinds of stupid things every day, so she could file the suit; I just don't think it will get anywhere.
THEY TOOK CARE OF HER, INCLUDING INTEREST
so the bank did not find 17 changes EXACTLY the same from the same place strange and stop at number 3 or so? Because I got a charge on my card from a 100$ dinner from IRELAND and was called no less than an hour later on it!
why is it so hard for companies & banks to "make it right" without getting media attention?
This should have never happened in the first place and it's a disgrace that they only took action *after* a TV station got involved.
When can we start bringing criminal charges against companies that allow this to happen
You can’t criminally charge a business.
The people who run it can’t be charged for a defect in the system. Especially since the funds were returned. It was a bug in the system.
Nothing criminal happened, it would be a civil matter
Y do people have such a hard time , when I call my bank about unfounded charges, they automatically credit my account and then the bank fights the claim . A month or so I'll receive a letter from the bank . I had a restaurant change the same bill two extra times, three in total . I call my bank , it's done
Same with my bank! Also my Discover card.
I just had that happen with a local gas station. They double charged me. My son found out and his mom was double charged over $100 TWICE by the same gas station. After I heard that...and after trying to resolve it with them, I disputed it with my bank.
They just sent me a letter. I did get my money back right away, but its conditional based on what they find and I wont know until the end of August what they decide.
I will find another bank though if they dont rule in my favor. To hell with that.
How come people need to escalate a situation to the news to get things done
It's sad it sometimes takes the news to get these managers and companies to do the right thing.
Error is with the process, not Costco who attempts in good faith makes a gesture. Attempting to charge interest on a faulty process should be criminal.
Crazy that you gotta shame these companies to do the right thing
Meanwhile, I can't legitimately make the same purchase twice in one day. I have had Citi block that as a duplicate charge.
why does it take the news calling to remedy what was an obvious mistake?
This is difference between Citibank and American Express. Amex would have provisionally credit everything back and credited interest until resolved.
Citi would have fixed that in no time. All you have to do is dispute them.
Man they should have both also given a big amount of credit for the headache . From both Costco and city bank. Citi bank should have been able to see that was duplicated charges and not processed it. Or reversed it right away. And Costco should have been agressive in finding out why that could have happened. I am glad it was fixed but not ok that it didn’t seem to be a concern of everything she had to do to get it bavk
I've literally had my bank deny a transaction because I bought a pop at the start of my shift, and another going home, so the same amount charged about 8 1/2 hours apart and they denied it because they believed it was either fraud or duplicate. This was easily 15 years ago.
The problem is that you have to go to a TV network to get this places to do the right thing . That jest show you that this big company's don't care about you as long as they get the money
As a Costco employee the tech we employed is a joke. If you want a scoop look into how far behind Costco infrastructure is and how incompetent our CTO is. This isn't an outlier, ask the Sales Auditor.
I let my bank know when I was double charged on something ( granted it was only around $50 ) but still I let them know anyway and everything was fixed in a few minutes.
Thanks for bringing justice
Who at Costco made the charges? That is theft, why is nobody filing charges.
It was probably a computer glitch. No one saw it happening, but the credit card should have flagged multiple purchases for the same amount at nearly the same time as incorrect requiring someone to verify.
0:02 - Costco uses VISA as its preferred credit card. VISA has a hard-and-fast rule that two identical charges happening within minutes of one another is a red-flag in their system for an invalid/fraudulent charge. I don't understand why this was an issue. But, I only worked for VISA for nine months (about all I could take - banks is sooooo stoopid!)
Why is this news? I call Costco and tell them the issue. They don't fix it w/in 2 days, I call my bank and dispute fraudulent charges. Federal law states I'm limited to $50 of the fraudulent charges, if reported w/in 2 days.
why does it take the news for the companies to fix their own mistakes?!??!?!
Alta did the same thing to me. It’s taken months and they still haven’t given my money back. They are so confused because their customer service system is to automated they don’t know what’s going on. And they don’t care
Yeah, you can’t tell me that’s never happened before whether it’s Costco’s Sam’s Club or BJ’s I hope this woman doesn’t shop in that particular store anymore
I guess you did not watch all of the video because she clearly states that she is still a Costco member and she will still be shopping there
@@dcwatashi -- Yep, she's voting with her pocketbook. She saves money by shopping there, and she wants to continue doing so.
I stopped doing business with a restaurant that double-charged me. It eventually got fixed, but it was the third time (in a row) that they screwed up the check somehow, and I decided that their average food wasn't worth the headaches.
It always takes a TV station to get involved before anything gets resolved.
Not always. I once resolved something all by myself.
Even assuming the banks fraud protection didn't kick in, all she had to do was speak with fraud services for her card and have the charges reversed. They should have immediately either added a temp credit to cover the claimed amount or just froze those charges off the bill so she wasn't responsible for paying them until the investigation was completed.
Another case of no one wanting to do their job until the big cameras come out.
It's said that it takes the publicity of the news service before the conpanies will fo what's right, especially as the threat of publicity won't work for every consumer that encounters such problems as the interest of the viewers would wane.
Who doesn't call their credit card immediately when a duplicate charge happens and stop 🛑 payments???😮
You can't because "Costco" (in this case) says it's a legitimate charge and has the receipt to prove it !! And it is a legitimate charge and everyone says this ... Oh it's a glitch and it will correct itself when the system resets itself.. Yeah i've been there !!
@@tomwillis9051 I was just saying that when questionable charges hit my card I call immediately and stop the charges.
Hasn't failed me yet but I don't use Costco.
@@tomwillis9051 just wondering what was up?
Whenever my card was hit with incorrect or repetitive charges I always called the bank and stopped them.
Every time the charges where removed .
But I don't shop at Costco..🤔
@@OldAndInTheWay-k1w citi should’ve noticed it and flagged it at fraud after the third purchase at the the same amount on the same day.
@@tomwillis9051One was a legitimate charge. The rest weren’t.
Big business doesn't care about the little person they just want your money
This is why you charge with a credit card not a debit. Imagine then pulling 5200 from you bank and taking two months to resolve. She never lost 5200 it was falsely charge to her credit card big difference. Not sure why this took so long. I have had city resolve duplicate charges in hours
this is why i shop with my credit card and not debt card would be scary if my bank account got wiped out.
The credit card costs too much money. Even if you pay it off each month, you still pay 3% or more on each transaction. I try to go to places that have a cash discount. BTW, you shouldn't have all your money in your checking account. That's stupid. Just keep enough to pay current bills and put the rest in savings or money market. I get 100 times the interest rate in money market compared to checking and almost that much more compared to my savings.
Automation gone awry. Someone needs to update the code.
A good credit union would have noticed the duplicate charges and blocked any further charges on the card.
It's sad the news has to get involved for problems to get fixed
Great work guys 👏
Would this be the servers fault? Like the computer system? Even still, the bank should not have allowed this to go that far, and we don't know if Costco collected that money or not.
Couldn’t she have disputed the charges?
Wait she used a credit card.... Why didn't she contest the charges
Yes Costco and Citibank were wrong but why wouldn’t she freeze her card at some point when this was happening?
Shame on you costco..it takes people watching for you to fix this.
As soon as they get bad press they jump right on it and fix all the issues
Wire fraud, grand theft, emotional distress.
Sue the F out of them.
Damn, Citibank really do be trash.
Oh wait, that's all banks. My bad.
What a disgrace.
Banks will happily take your money, but when it comes to giving you your own money back they will drag their feet for as long as humanly possible. Bank of America did something very similar to me where it took me 3 months for them to finally issue me my 5 grand back after multiple police reports had been filed because of the source of my problem.
This is insane every detail
Isn't refusal to return mischarged funds illegal or something? Why did it take a news station to get both Costco and Citi to make things right?
It should not take your media to get companies to do the right thing the first time.
Neither organization wants bad publicity.
Citi Bank AGAIN. If this had been on my card, ONE CALL would have eliminated all duplicate charges.
So, SOP for both Costco and Citi Bank were to do nothing until the news media got involved and they refunded out of fear of negative coverage.
Hold on a sec? There was 5,2000 dollars in an obvious billing error by Costco and Costco thought the remedy was not to fix that but give her a $200 gift card? I’m very confused - why would you be loyal to this company?
@@sedawk $200 was probably the max the person she spoke to was authorized to refund.
@@solandri69Then bring in your supervisor- the offer of 200 is simply moronic.
@@sedawk My hunch is $200 is the highest a supervisor can offer. And anything bigger has to be given by Corporate.
@@solandri69Then bring in corporate- do these customer service people have 75 IQs? 200 bucks does not make right a $5,000 over charge. They’re not robots - send it up the line.
@@sedawk That may in fact have been what they did. The story doesn't give enough details, just that she was offered a $200 cash card. For all we know, that offer may have been _on top of_ the $5200 she was owed as a refund, to mollify her for her inconvenience as she waited for Corporate to investigate. (Though even if it was, she was correct to turn it down. Accepting it could legally be construed as her approval for that resolution to the problem.)
Citi Bank. Explains everything.
what do you expect from billion dollar corporations, they have so much money they don't care about you just your money!!!!
And here I was thinking they were in business because they like me. I'm so gullible.
Yeah, so what about her credit score now?
Why did Costco wait to straighten this out Only after a News channel got involved? Shame on Costco. Why did this happen to start with?
She needs to drop that account and go to some bank or credit union where they'd automatically stop taking those duplicate charges because it is OBVIOUS that there's something wrong going on!
Over half of this woman's problem is Citi Bank.
Getting your local media involved would get problems resolved for businesses and banks who will tell you to wait months to get your money back.
Yikes!
Good job On Your Side!
You shouldn't need publicity to fix something like this. Shame on Citi. I'll be avoiding them in the future.
Terrible it took all this for her to get her $$
we shouldn't have to notify the media to get fraud resolved. it's illegal if we steal something from the store, but somehow not illegal if a company steals from you?
If it happened to her, did it happen to anybody else?
The very end of the report says yes
@@neilkurzman4907 I stopped too soon. I expected it to be mentioned earlier. I find it shocking that she had to work so hard to be reimbursed for this error. How many people were overcharged maybe twice and never noticed it?
She cute. Very cheerful even after that amount of money she was being charged.
Yep happened to me too about a year ago.. Seems to have something to do with the "card processor company" especially in the mornings as they are still processing the previous days receipts..
Seems the glitch is when they are first opening and the card transactions are being held in a hold pattern until the processor is done with previous days items... Then their computer glitches and as it's being held in the loop pattern and BAM you are being charged each time it loops..
Luckily for me I talked to the computer guy at the store who knew about it and was able to keep an eye on it for me because he knew what to do..
As if we Americans don't have enough money issues to deal with since the middle class has been gutted.
Now, we have to worry about duplicate charge glitches from trusted corporations and credit card companies not doing the right thing until news media is involved.
How did that happen????
It is a numbers game. Companies and/or finance companies want to see how far can get get away with it. How long to get away with it?? How many people can they get away with it? how many ppl will fight back? Also, no one wants to take responsiblity. They have all these in analytics.
Working in Bank and Credit Union, it has change since I started. Employees can get written up from reversing too many fees. Give Bank Away (Credit Union). So, I can see same thing in this situation. Citibank employees did not want to take responsibility. Same with possible Costco employees. Blame game point at the other. Thus, no one want to take responsibility espeically Citibank.
Why wouldn't you do a charge back to Costco? Companies get in trouble with the cc company for unauthorized charges
Once again, nothing happens until companies get some bad publicity.
As for the cause, it could be anything. I worked for a company that received transaction files that contained financial transactions that needed to be processed against accounts maintained by the company and we had a bug once where if when a file started processing it should have been read in and the physical file moved to a different working directory. But due to a permissions error the file couldn't be moved. So when it finished processing the system would see that file still there and try to process it again. We had one "lucky" customer that had enough money deposited into their account they could have bought a small island. Thankfully other systems caught the error and flagged the accounts for review before any of those changes went live.
You shouldn't have to reach out to media for these companies to make things right.
I don't understand. Did she got scam at Costco when she makes the purchase? How did she get 17 charges? Did Costco do that? I want to know!
The guy finished the report with they don’t know how it happens, but it has happened to other people
Probably a software glitch.
The reporter should have asked how she paid via the card… did she insert the card via chip reader ? Or did she use the tap method ? Kind believe she used tap method and did not get an immediate response from the card reader and probably resulted in the multiple charges. Incomplete reporting.
@@rileypup5959
Well, if that’s what happened then it’s broken. That’s not the way it’s supposed to work. Crappy reporting because of the reporter didn’t ask your flood question about how their system is broken. Maybe she swiped it multiple times to did it ever occur to you that’s the same thing as you said.
I had similar situation with my citi card... same posting amount 4x on different days... check your paperwork
I have 2 credit cards and have both set up to send me e-mail notifications of, essentially, all charges. Easy-peasy to set up such notifications.
That woman reminds me of Drew Barrymore.
Wait, so has this happened at multiple other Costco's? Or just multiple other times with the Citi credit card at different stores?
Someone gotta pay for all the shoplifters stealing.
Less of a problem at this store, given that membership is required. (I'm sure there is still a small amount, but it's not like anonymous people walking out of Walmart with TVs and stuff.)
Now file a lawsuit, and demand in the lawsuit that bank will make sure this won’t happen again and if it does they will ensure the customer doesn’t get effected in any way shape or form. And make them send a letter to all customers explaining the new information so there is accountability and transparency
Lawyer wants a $10,000 retainer for that. You paying?