Doing the Right Thing for The Customer | Interview with the Head of CS at HexClad (Michael Ludwig)

The 7th episode of 'The OP Show' (with Tanner Chatterley) has landed!
If you're in Customer Service or CX, you cannot miss this. We learned so much speaking with Michael Ludwig, the Head of Customer Service at HexClad Cookware (hexclad.com). Michael dives deep into his views and beliefs on building a world-class customer experience, sharing incredible stories from his time at Lexus, Hulu, and HexClad.
Tanner is the CEO of OrderProtection.com, which provides shipping protection and customer service for leading eCommerce brands like HexClad, Oh Polly, Hurley, and more. To learn more, visit OrderProtection.com and discover how to turn your shipping problems into profit.

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