I once had a client whose issue I had quickly and professionally resolved. Perhaps I got done too fast because she still had a head full of steam and continued to gnash and bite at me over the phone. So I sat there thumbing through a magazine and waiting for her to finish when suddenly she stopped, thanked me for my assistance, and praised me for a job well done. Why the 180? No idea. Either she had some multiple personality disorder or she realized it's not smart to attack someone with access to that much of her personal information.
You ever notice when children throw a tantrum...many times they calm down and humble themselves when they realise you aren't participating in their drama? The same goes for many adults. Sometimes people just want to throw their shit on you but once they realise you aren't joining in.....they chill out.
@@feliciavale4279 I used to work in Quality Assurance making those phone calls for our company. The agent was scored on everything from the number of rings before answering to cross-selling other products after resolution. We were never asked to aggressively attempt to push them past their limits. That's a slippery slope that could easily slide into an HR issue.
If only employers stood up to the way rude people treat their staff.... I'm a nurse and they don't give a shat how patients ir there families treat staff they can spit, throw food and drinks at you and that's the nice stuff patient throw urine .... We can even be assulted ... It's all about the bottom line if they can pay then they can stay .... People have lost their minds and think they can do whatever they want say whatever they want
Hey V- really like your video! I would really like to see a video where “ you” are THE BOSS….. you use that quick wit and professional manner to 1- hire excellent candidates for the company 2- fire the trouble making toxic workers 3- deal with unprofessional entitled workers victim mentality
during covid I worked at a call centre for 3 weeks. 2 weeks training then my first real week on the phones I was verbally abused on my first call. It takes a lot to upset me so no biggie. my second turned into an hour+ long call (calls should be no longer than 5 minutes but you cant hang up on a caller). The retired cabin crew manager had been let down not massively but with covid lockdown freaking everyone out she was right on the edge. She ranted at me, she insulted me, she threatened me, she cried, she pleaded, she literally broke on that call but I could do nothing as I was just a call logger. At the end of it she thanked me for having listened. I stuck it out to the end of the week - quit monday morning. and while nothing I faced the rest of the week was even close to that ladies call .... I really didnt want to have to listen to that level of pain yet be incapable of doing anything to help. I am a polite person but I am ALWAYS extra polite to call centre folk.
Veronica fan here, but I could have done without the "Karen tone" crack. People don't seem to realize how rude and entitled they're behaving when they use a person's given name as a synonym for everything evil in the world. It's pretty sexist too.🙄 Yeah, I'll be glad when that hateful trend has finally run its course.
i am so so sorry you have to deal with that. personally, i have always adored the name karen. it offends me too, tbh.. maybe because it's been a favorite name of mine since i was a child
I used to be an escalations manager for tv and Internet for a large provider. I was the EXACT manager that you never wanted to get. Zero BS tolerance and if you caused the problem I'll tell you to your face. I had the pleasure of a similar issue as in this video but mine ended slightly different where I got to tell them that their behavior is entirely unacceptable and we have chosen to terminate our relationship with them. That their services will be physically disconnected the day their billing cycle renews which would be one week away. While she was shrieking at me I was able to tell her to be sure to return her equipment undamaged to avoid being charged replacement costs. Then I wished her a blessed day and thanked her for being a loyal customer.
Veronica please do one on going to a car dealership and your the parts woman trying to get Vin number info from these numb nuts and they just instead be idiots and disrespectful with you.
Yes, the right thing would simply to have said that the company doesn't appreciate their staff being treated that way, and then for good measure, terminate her account since she's not the sort of customer they want. Not going to happen though because the bean-counters don't care about the well-being of the call center staff unless it negatively affects the bottom line
Actually, regardless of how someone was rude to you... to call them back and call them out is vengeful, spiteful, and a quite curious waste of company time in and of itself. As WRONG and INAPPROPRIATE as it is to treat someone this way... alas, we have that. Certainly during the hiring process it would/should be explained to the person being hired that "you may come across some flaming idiots with no filter just looking for someone to dump on, and that someone often ends up being you". Sadly, it is part of the gig. You don't have to like it, you have to endure it.
Veronica is the all-time queen of passive-aggressive snark.
But she's not passive. She's just not a jackass about it.
Passive-agressive is the only way to talk to people.
I once had a client whose issue I had quickly and professionally resolved. Perhaps I got done too fast because she still had a head full of steam and continued to gnash and bite at me over the phone. So I sat there thumbing through a magazine and waiting for her to finish when suddenly she stopped, thanked me for my assistance, and praised me for a job well done. Why the 180? No idea. Either she had some multiple personality disorder or she realized it's not smart to attack someone with access to that much of her personal information.
She may have been some type of undercover agent your work hired to test the call center response.
Probably the latter lol ❤
You ever notice when children throw a tantrum...many times they calm down and humble themselves when they realise you aren't participating in their drama? The same goes for many adults. Sometimes people just want to throw their shit on you but once they realise you aren't joining in.....they chill out.
@@feliciavale4279 I used to work in Quality Assurance making those phone calls for our company. The agent was scored on everything from the number of rings before answering to cross-selling other products after resolution. We were never asked to aggressively attempt to push them past their limits. That's a slippery slope that could easily slide into an HR issue.
Some clients just want to be heard & acknowledged… & you’re the ‘lucky one’ who gets to hear them out!
“Karen tone….” 🤣
Need someone like this where I workLol.
If only employers stood up to the way rude people treat their staff.... I'm a nurse and they don't give a shat how patients ir there families treat staff they can spit, throw food and drinks at you and that's the nice stuff patient throw urine .... We can even be assulted ... It's all about the bottom line if they can pay then they can stay .... People have lost their minds and think they can do whatever they want say whatever they want
So true, which is why I left the nursing profession.
Democrats
Hey V- really like your video! I would really like to see a video where “ you” are THE BOSS…..
you use that quick wit and professional manner to
1- hire excellent candidates for the company
2- fire the trouble making toxic workers
3- deal with unprofessional entitled workers victim mentality
during covid I worked at a call centre for 3 weeks. 2 weeks training then my first real week on the phones I was verbally abused on my first call. It takes a lot to upset me so no biggie. my second turned into an hour+ long call (calls should be no longer than 5 minutes but you cant hang up on a caller). The retired cabin crew manager had been let down not massively but with covid lockdown freaking everyone out she was right on the edge. She ranted at me, she insulted me, she threatened me, she cried, she pleaded, she literally broke on that call but I could do nothing as I was just a call logger. At the end of it she thanked me for having listened. I stuck it out to the end of the week - quit monday morning. and while nothing I faced the rest of the week was even close to that ladies call .... I really didnt want to have to listen to that level of pain yet be incapable of doing anything to help.
I am a polite person but I am ALWAYS extra polite to call centre folk.
"Hello are you still there? haha yeah i didn't think so " LMAO U A HOT MESS I LOVE IT!
Veronika is ah real one 😂
Well, I loved your videos until you had to use Karen. It breaks my heart that I'm being treated this way.
Veronica fan here, but I could have done without the "Karen tone" crack. People don't seem to realize how rude and entitled they're behaving when they use a person's given name as a synonym for everything evil in the world. It's pretty sexist too.🙄
Yeah, I'll be glad when that hateful trend has finally run its course.
i am so so sorry you have to deal with that. personally, i have always adored the name karen. it offends me too, tbh.. maybe because it's been a favorite name of mine since i was a child
Okay Karen, settle down. Nobody was talking about you. Until you chimed in, like a Karen.
"...that Karen tone..."😂
Read for filth Veronica 😂
I used to be an escalations manager for tv and Internet for a large provider. I was the EXACT manager that you never wanted to get. Zero BS tolerance and if you caused the problem I'll tell you to your face. I had the pleasure of a similar issue as in this video but mine ended slightly different where I got to tell them that their behavior is entirely unacceptable and we have chosen to terminate our relationship with them. That their services will be physically disconnected the day their billing cycle renews which would be one week away. While she was shrieking at me I was able to tell her to be sure to return her equipment undamaged to avoid being charged replacement costs. Then I wished her a blessed day and thanked her for being a loyal customer.
It's got that Karen tone to it" 🤣
Veronica please do one on going to a car dealership and your the parts woman trying to get Vin number info from these numb nuts and they just instead be idiots and disrespectful with you.
Lol.
😂😂😂😂😂😅😅😅
Not the "Karen Tone" tho!!🤣🤣🤣🤣
Veronica is what managers should not do. I'm in customer service and Veronica was just as rude as she said the client was
Sounds like you need to lose some weight.
Yes, the right thing would simply to have said that the company doesn't appreciate their staff being treated that way, and then for good measure, terminate her account since she's not the sort of customer they want. Not going to happen though because the bean-counters don't care about the well-being of the call center staff unless it negatively affects the bottom line
And then you inform Jean that she is no longer wanted as a customer and her account will be terminated within the contract terms and conditions.
Lol love the clap back
Dont cross the street while listening to this, or at the end you'll think youre getting ran over
I think customers calling people fat isn't nice. I wish we could tell them off.
I just came across these videos and I am subbing. #GoodCustomerServiceForLife.
😂😭🤣
*I'd love to learn from you* 🎉
ask her if the batteries in her bob died
0:51 🐍sssssome men apply here.
Karen like voice 😅
Love it!
undatable
😂😂😂😂
My 89 year old mother is ALWAYS the irritated woman on the phone yelling. We - Her adult children are just glad her anger is not directed at us 😞
Sad none of you bother to think about the people she’s verbally abusing
You’re all just as bad
@@Princetonian4evaExactly.
She's elderly. Y'all aren't little kids any more either. Clap back big time. People need to know if they're legitimately way out of line.
0:05 lol Hygiene
Actually, regardless of how someone was rude to you... to call them back and call them out is vengeful, spiteful, and a quite curious waste of company time in and of itself. As WRONG and INAPPROPRIATE as it is to treat someone this way... alas, we have that. Certainly during the hiring process it would/should be explained to the person being hired that "you may come across some flaming idiots with no filter just looking for someone to dump on, and that someone often ends up being you".
Sadly, it is part of the gig. You don't have to like it, you have to endure it.
the client is not a professional so does not need to be professional, on the other hand you are and cannot abuse clients details for revenge.
Ahh you must be a joy to be around.
@@J2982able am sure you are too
Sooner or later you’ll run into someone who doesn’t take that crap.