Hi there, just watching the presentation. I'm at 14 minutes so far and wondered how you inform your clients what you have been working on in the background? Do you submit to them a weekly/monthly list of checks and amendments you have made? Do you provide clients with an SOP, list of standardised checks you follow?
During our Site Reviews, we prioritize informing our customers about issues we've identified, especially those requiring their input to resolve, such as missing content and broken links/pages. We provide reports upon customer request, as we customize them to include only relevant information for each client's needs. We also follow a list of standard checks, which is shared with our clients during the onboarding on Dedicated Support. We've been working on refining our Site Reviews checklist to meet the specific needs of different website types, so it's part of our plan to keep our clients updated on this SOP list moving forward.
Hi there, just watching the presentation. I'm at 14 minutes so far and wondered how you inform your clients what you have been working on in the background? Do you submit to them a weekly/monthly list of checks and amendments you have made? Do you provide clients with an SOP, list of standardised checks you follow?
During our Site Reviews, we prioritize informing our customers about issues we've identified, especially those requiring their input to resolve, such as missing content and broken links/pages.
We provide reports upon customer request, as we customize them to include only relevant information for each client's needs.
We also follow a list of standard checks, which is shared with our clients during the onboarding on Dedicated Support. We've been working on refining our Site Reviews checklist to meet the specific needs of different website types, so it's part of our plan to keep our clients updated on this SOP list moving forward.