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How to setup your Beocom Portal | Bang & Olufsen
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- Опубліковано 17 сер 2024
- From behind your office desk or at home, Beocom Portal delivers crystal clear sound whenever & wherever you work.
By combining Bang & Olufsen signature sound, quality materials & a seamless intuitive design, the world for business professionals is forever changed. The Beocom Portal headset combines ergonomic & comfortable design, state-of-the-art technologies with 6 MEMS microphones, virtual boom arm and ANC to deliver crystal clear sound quality.
Learn how to set up your all new Beocom Portal headset here.
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Chapters
00:00 - 01:30: Unboxing Beocom Portal
01:30 - 02:50: First Time Setup
02:50 - 03:57: How To Connect The Dongle
03:57 - 06:27: Functions On Beocom Portal With Microsoft Teams
06:27 - 08:52: Functions On Beocom Portal Unified Communication
08:52 - 10:38: How To Update Your Beocom Portal & Beocom Dongle
10:38 - 11:08: How To Check That Your Beocom Portal Is Set Correctly
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Can you confirm if both dongles are provided in the box? "It comes with a USB A dongle as standard, or a USB C one if preferred" Does that mean you need to buy one of them separately? On the website it isn't clear that both are included. Some reviews say its an adapter instead.
Thanks
Hi there,
we will be happy to clarify your doubts. Beocom Portal include a USB A dongle which is part of the box content upon purchase. The USB-C dongle can be purchased separately through one of our local Bang & Olufsen retailers.
Hope this helps.
Feel free to reach out anytime if you have any other questions.
Kind regards,
Bang & Olufsen Customer Care
hello ! When i connect to the bluetooth i have 2 options : Beoplay portals hands free AG audio, and beoplay stereo, when i enter on a call with someone i need to slect the AG audio bc stereo dosen t work, How i can stay on stereo?
Hi David,
we will be happy to advise of the best settings for your Beoplay Portal when connected to your PC. Feel free to check out this article here: support.bang-olufsen.com/hc/en-us/articles/4402899077393-How-do-I-connect-Beoplay-Portal-to-Windows-10
Hope this helps! Let us know if you have any other questions or concerns.
Kind regards,
Bang & Olufsen Customer Care
Hi, I just bought the B&O Becom UC and I can't see the Dongle in the App neither all the related settings just BlueTooth only please advise
Hi there,
thanks for reaching out. We are sorry that you are unable to find the settings for the Dongle in the B&O App. We will be happy to clarify.
Please note that the settings for the dongle are not adjustable.
Feel free to reach out to us here support.bang-olufsen.com/hc/en-us in case you have any further questions.
Kind regards,
Bang & Olufsen Customer Care
Hello Bang Olufsen please do Collaration & Cooperation with Vivo Smartphone and Oppo Smartphone in 2023 and beyond to create Worldclass Audio Smartphone
hello
i just bought the beoplay for xbox
trying to register my headset via app but its failed every time and its said confirme ownership failed any idea why this is happing
sorry for my English hope u understand me
Hi there,
we are sorry that you are having issues confirming ownership of your Beoplay Portal. We will be happy to help. To best do so, kindly reach out to us with further details here: support.bang-olufsen.com/hc/en-us
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen thanks
Can this case be purchased separately for owners of the Beoplay Portals? I have just taken delivery of the Blue/Gold PS/PC Edition and I want to protect them on the move! The cloth that comes with it isn’t really sufficient for transporting when travelling! Assuming the Beocom Portals are the same sizing as the Beoplay
Hi Marky,
Thank you for your comment! Although the case is sold separately as a spare part, please note that the Beocom Portal case is not compatible with the Beoplay Portal.
If you have any further questions, please feel free to contact us via www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen Hi Please can I purchase this as a spare part. I have emailed your support team requesting the same. Many Thanks - Mark
Hi Mark,
Thank you for following up via e-mail also, but as mentioned in our previous responses, the case for this model is currently not available as a spare part. We apologize for any inconvenience this might create for you.
However, we will be more than happy to forward your request as an improvement suggestion to our development team. While we are not able to make any guarantees in regard to the result, they will of course will look into the possibility.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsenis the case sold with the Beoplay HX different from the case sold with the Beocom Portal, colour aside?
@@matteventu They are indeed different as the size of the ear cushions differ. Hope this helps.
Let us know if you need anything else.
Kind regards,
Bang & Olufsen Customer Care
Hi,
Is there any significant difference between the beocom portal and the Beoplay Portal PS/PC edition?
The guy said the dongle is also bluetooth, which means it lacks 2.4ghz wireless functionality. So if you are going to game the PS version is going to be much better. So will the Xbox version (which works with 2.4ghz xbox dongles for PC).
They also sell "teams certified" and "zoom" variants of the beocom version - which more or less means you have a dedicated teams button, which is less of a big deal IMHO.
How do you fix the Bluetooth connectivity problem on Beoplay portal from 2021 when it constantly tries to connect to Bluetooth, and will keep connecting and reconnecting for no reason.
Hi there,
we are sorry that your Beoplay Portal is constantly trying to connect via Bluetooth and will be happy to assist.
We recommend resetting your unit as per the steps here: support.bang-olufsen.com/hc/en-us/articles/360018926658-How-do-I-reset-my-Beoplay-Portal
Should the issue persist, please reach out to us via support.bang-olufsen.com/hc/en-us, so we can best help you.
Kind regards,
Bang & Olufsen Customer Care
It showed an xbox on the update page you shown, so does that mean it works wirless with the xbox or nah?
Hi Tristan,
Thank you for your comment! You are correct, the Beoplay Portal Xbox Edition has been designed for usage with Xbox wirelessly. You can read more about it here: support.bang-olufsen.com/hc/en-us/articles/360018924438-Xbox-Connect-and-Beoplay-Portal.
If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/contact.
Kind regards,
Bang & Olufsen Customer Care
Gooooooddd
Hi B&O, can you tell if you Beocom Ex (in-ear) is superior in sound to BeoPlay ex? Please respond.
Hi there,
Thank you for your interest in our in-ear headphone line. Sound wise both models are the same. The main add-on the Beocom EX brings to the table is an additional dongle, which gives it support for most communication platforms, allowing for a seamless call & sound experience.
If you have further questions, please feel free to contact us via www.bang-olufsen.com/en/support/beoplay-contact, we are always happy to help.
Kind regards,
Bang & Olufsen Customer Care
@@bangolufsen I actually want to buy and I surely will buy one of these. But still, just the dongle device add on? Is there anything that makes it better than Beoplay Ex? Also, will also the ANC be the same in both Beocom ex and Beoplay ex , or the former is a little superior in any way?
@@rehmanali2895ANC is the same.
Pls make a beoplay ex xbox edition I would buy it day one literally
Avoid them. When you buy their product be sure that you gonna have complaints problems.
I have bought this for 550€ and it is incredibly horrible as I can not have a call with correct conversation. Absolutely no one can ear me decently ! it is unbelievable I have asked for a reimbursement.
I would not advice this device.
AVOID this company! I spent $400 on the Beoplay EX, & the foam eartips have FALLEN APART shortly after. B&O is REFUSING to fix it, instead insisting I BUY a replacement set for $25 +tax +shipping. Absolutely TERRIBLE customer service & they REFUSE to stand behind their products!