If a washer makes clanking sounds after a recent installation or move, the shipping rod may still be in place and needs to be removed. Learn more at www.geappliance....
Thank you. This was useful. We thought that the brand new washer was broken, but it simply had one of these shipping rods. The last time my grandpa had put one in was about 15 years ago and they have added the rods since then. It was very helpful that this was linked to from the video on how to level one.
If you move the washer without the shipping rod installed, it is possible for the brackets that the shipping rod goes through to get tangled and the tub to become off plumb and cause a lot of problems
Thanks for providing this feedback, James. If we can help with anything, please send us a private message with your model/serial number on social media. All the best.- KW
I have a question, could the washer be broking right away if I forgot to remove the shipping rod? I removed the shipping rod after when I heard the banging, clanking noise during the start up of the spinning. How much time do I have before the washer broke down? Please help.
Thanks for reaching out to us, Houa! All GE top-load washer tubs are designed to move freely within our exclusive balance system. This system consists of a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch. If the shipping rod has been removed before the washer was installed in its final location, the tub may become hung up, in which it would make a loud noise during operation. If this is the case, service may be needed to re-center the tub. However, if your washer runs well upon removing the shipping rod, it should be fine. We are happy to help if further assistance is needed!
I need to take mine to the shop and I still have the shipping rod but I'm not sure where to put it in the washer as it's been 11 yrs ago since I bought it.
We would like to know a little more to see what we can do to help. Do you mind sending us a PM/DM on our Facebook or Instagram page with the model and serial number of your appliance? If you need help locating the model information please see the link here spklr.io/6056UoBw.
If you are in front of your washer the shipping rod goes on the right side. You'll see a small hole. Copy and paste the following link in your browser for more information. spklr.io/6058UonG
Hey Barry! Not necessarily. The shipping material, if left on the unit, is likely to cause some banging/walking. If this shipping material isn't removed and you continue to run the unit, then this has the potential to cause some issues. If you've removed the shipping material since, keep an ear out the next time you do some laundry. Below is an article that talks about normal and abnormal sounds: spklr.io/6055lUeZ If you have questions or concern, feel free to send us a private message on Facebook, Twitter, or Instagram with your model and serial numbers, as well as more details, we're happy to help! If you need assistance finding your model and serial numbers, you can click here: spklr.io/6056lUew Best wishes. -MS
Bullshit!!!! It doesn't even do that!!! You pull the yellow tag, tag rips off but rod is still in there. I need to wash clothes already I have to wait even longer for husband to get home and to do it. Just ridiculous!!! Today is my only day off. Next time GE come up with better ways to take rod out instead of relying on a yellow plastic tag to do the job!!! Seriously!!!
Rosa Bullard We are sorry to hear you've had this issue. Please contact us at our GE Answer Center by calling 1-800-626-2000 for assistance. You can also e-mail us directly by clicking on the following link: www.geappliances.com/service_and_support/contact/form_email.htm
Rosa Bullard i just tried it and it worked, before i was trying to pull out the rod and it didnt come out, then after watchning this video, they told me to twist the rod clockwise then pull, it came out without any effort
Thank you. This was useful. We thought that the brand new washer was broken, but it simply had one of these shipping rods. The last time my grandpa had put one in was about 15 years ago and they have added the rods since then. It was very helpful that this was linked to from the video on how to level one.
Kade Katrak, We are so happy to hear that our video helped you. Thanks so much for sharing. Have a great day!
Great information......just was I was looking for. Thanks, GE!
Happy to help!!
If you move the washer without the shipping rod installed, it is possible for the brackets that the shipping rod goes through to get tangled and the tub to become off plumb and cause a lot of problems
Thanks for providing this feedback, James. If we can help with anything, please send us a private message with your model/serial number on social media. All the best.- KW
I have a question, could the washer be broking right away if I forgot to remove the shipping rod? I removed the shipping rod after when I heard the banging, clanking noise during the start up of the spinning. How much time do I have before the washer broke down? Please help.
Thanks for reaching out to us, Houa! All GE top-load washer tubs are designed to move freely within our exclusive balance system. This system consists of a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch. If the shipping rod has been removed before the washer was installed in its final location, the tub may become hung up, in which it would make a loud noise during operation. If this is the case, service may be needed to re-center the tub. However, if your washer runs well upon removing the shipping rod, it should be fine. We are happy to help if further assistance is needed!
I need to take mine to the shop and I still have the shipping rod but I'm not sure where to put it in the washer as it's been 11 yrs ago since I bought it.
We would like to know a little more to see what we can do to help. Do you mind sending us a PM/DM on our Facebook or Instagram page with the model and serial number of your appliance? If you need help locating the model information please see the link here spklr.io/6056UoBw.
@@geappliances What I have written down..
Model# GTWN4250DOWS
Serial# R2191425G
I don't have FB nor IG 🤷
If you are in front of your washer the shipping rod goes on the right side. You'll see a small hole. Copy and paste the following link in your browser for more information. spklr.io/6058UonG
@@geappliances Thank you for your timely response, much appreciated!
You're welcome! 🙂
If I ran the washer only for a few minutes with the rod inserted will the washer need to be repaired?
Hey Barry!
Not necessarily. The shipping material, if left on the unit, is likely to cause some banging/walking. If this shipping material isn't removed and you continue to run the unit, then this has the potential to cause some issues. If you've removed the shipping material since, keep an ear out the next time you do some laundry. Below is an article that talks about normal and abnormal sounds:
spklr.io/6055lUeZ
If you have questions or concern, feel free to send us a private message on Facebook, Twitter, or Instagram with your model and serial numbers, as well as more details, we're happy to help! If you need assistance finding your model and serial numbers, you can click here: spklr.io/6056lUew
Best wishes. -MS
I bought a brand new washer and it doesn't even come instructions or book manual.
why is there a 2 minute video on how to remove a rod?
Also-the yellow plastic strap broke off and there is no way to remove the rod. wtf.
Yeah, that did the trick.
Yeah, the plastic yellow tag ripped off and the washers fell off and the rod disappeared inside the washing machine!!!!!!!
I bet that rod protects the tub from moving too much during transit
this doesnt work for the GTW460ASJ9WW
the shipping rod is removed and the washer is still making noise
Bullshit!!!! It doesn't even do that!!! You pull the yellow tag, tag rips off but rod is still in there. I need to wash clothes already I have to wait even longer for husband to get home and to do it. Just ridiculous!!! Today is my only day off. Next time GE come up with better ways to take rod out instead of relying on a yellow plastic tag to do the job!!! Seriously!!!
Rosa Bullard We are sorry to hear you've had this issue. Please contact us at our GE Answer Center by calling 1-800-626-2000 for assistance. You can also e-mail us directly by clicking on the following link: www.geappliances.com/service_and_support/contact/form_email.htm
Rosa Bullard i just tried it and it worked, before i was trying to pull out the rod and it didnt come out, then after watchning this video, they told me to twist the rod clockwise then pull, it came out without any effort
Do them by hand, lazy as youngsters!