The Truth About Buying a McLaren - A Masterclass in Bad Service & How NOT to Treat Your Customers
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- Опубліковано 19 гру 2019
- Recently, my friend James and his father both bought brand new McLarens. Unfortunately, the experience was less than ideal and one of the cars wound up being replaced. Because you'll all know that doesn't normally happen, I thought you all deserved to know the truth about what happened, and so here it is.
#McLaren #CustomerService #CaveatEmptor
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"Hand built is just another way of saying the door will fall off." - Jeremy Clarkson
The last truly hand built car built where hand-built meant it was better was the 1990s S class. Go take a look at the videos of Porsche's manufacturing process for the new Taycan and be prepared to be amazed at the levels of anal you see from start to finish.
"God didn't want people to live in Australia, so has set fire to it." - Jeremy 'Cunty' Clarkson
@@Pabloworldwide Yup, Clarkson is the worst type of opinionated a***hole "journalist"; One who thinks that a good quip is of more value than the truth.
@@davidcolin6519 Since when the hell was Clarkson a journalist lol
@@Reydriel Actually, he started as a journalist and has written many, many articles.
The fact that he has made a name out of abusing that "profession" speaks volumes.
Geez, when you buy a 70k cadillac, the dealers bring champagne, strawberries and cream to the closing. When you get your caddy serviced, they give you gourmet coffee, brioche and swiss chocolate. For 400 k, McLaren should be providing hookers.
😂
😂😂😂😂
Have you ever seen a Manchester hooker? Trust me, they're doing you a favour by getting you out of there ASAP.
and cocaine!
🤣😂🤣😂🤣😂👌👍😎
So Fernando Alonso's Mclaren experience wasn't unique.
underrated comment
GP2 customer care, GP2 customer care!
Twice
Shocking! I'm amazed that they still kept the cars. I would have lost my shit ages ago and told them to stuff it. No car is worth that hassle!!
Yep, I spend 10% of what these guys did on their cars and I wouldn't have put up with half the shit they did.
@@cockpiss9260 I spent 1% of what they did on a 30 year old french jalopy that's falling apart and it has had less issues than these cars that are worth more than I made during my entire life.
Reminded me of this classic meme. McLaren Manchester could learn a thing or two from this salesperson.
ua-cam.com/video/mg9WHAhApHw/v-deo.html
The absolute unprofessionalism of MacLaren dealership is honestly baffling. I think making a ceremony for a customer, picking up his car is a bit cringe but that is maybe just me, but doing your best to make everything go smoothly and amicably goes without saying. My father bought a bloody Ford Kuga hybrid, not a cheap car but not nearly this expensive but the guys at Ford were very professional, helpful and on their own initiative threw in little things like carpets and equivalent of 200 pounds in free petrol as a gift. And car was spotless. His experience with his previous car, which was an Opel, was much worse (the sales person was snarky, unpleasant prick), so he was super happy.
I would expect at least this from MacLaren, these small niceties which cost them almost nothing but go a long way to please the customer. If Ford can do that, they should be able to do that as well.
because they are rich
I never expected to watch a 40min+ video featuring a bloke droning on about poor service at a luxury supercar dealership......
But, I was entranced....it was so brilliantly presented and calmly delivered without recourse to bad language or frustration, however obviously & perfectly justifiable.
Well done sir. I tip my hat!
Thankyou good sir
Seriously, I was incredulous at the low subscriber count.
Actually I didnt notice its 40 min long ,well presented.But its a shame to spend small fortune on a car and being treated like that.
Well it wasn't his car/money on the line!
same
Went to a Porsche dealership when I was 16. They let me sit and play in all of them. Sales person handed
me his card and said “kid, if you work hard someday you will come back and buy one of these.” 40 years later I did....only because I was treated so nicely! Shame on you McClaren.
Dan Borgeson same for me with Mercedes Benz I now own three
I have seen you on the TV :-) ua-cam.com/video/gBHC7noKxxk/v-deo.html
Exactly the same happened to my Dad at BMW. He'd always wanted one - couldn't afford one. He was looking round a forecourt and dreaming when approached by a female sales assistant. He was totally upfront and said just that - he loved the cars but couldn't afford one. She grabbed a set of keys and my Dad got a half hour test drive. Same reasoning from the lady sales assistant.
"One day Sir if you are in a position to do so - you may consider BMW for your next car"
THAT is customer service.
I've had the same good treatment from Porsche in South Africa since I was young. They've let me sit in and even experience the cars and given me posters. They treat their fans as though they were already customers.
I've been treated extremely well by McLaren despite clearly not being a customer, in both Geneva Motor Show and Monaco dealer. Welcoming and informing people; long conversations with sellers. They took their time to talk with a passionate kid. McLarens are also the only supercar manufacturers that open their booths at International Motor Shows : Lamborghini, Aston Martin and Ferrari are customers only, and Porsches are like "yeah you can get into the Cayenne, Panamera and Boxter but you have to be invited to get close to the GT3". This whole thing shows that the brand isn't to blame, it is the local authority in charge. Other exemple, but my local Ferrari dealer always exposes incredible cars. Lately, a LaFerrari and a FXXK Evo have been on display. They welcome you, allow you to take pictures. A few months earlier, in the Monaco Ferrari dealer, you could barely get close to a V8 GTC4 Lusso without being looked at like a vendal...
The fact that McLaren's are designed and built in England and can't even go in the rain says everything you need to know about the brand. It sounds like something you would hear from an Onion article.
I agree, should have bought Ferrari's
Yep ,Austin A30, Morris Minor and Austin Healey after that I was warned off, seems little changes even when the Communists have been weeded out of the production line. Arrrrr the Olden Days, make mine a pint of local bitter please.
The BMW dealer where I serviced my 3 series when I was living in Pretoria should write a manual on achieving customer satisfaction… They rolled out an actual red carpet when you just had your car services with them. The staff familiarized themselves with the name of each car’s owner beforehand and everyone addressed you by title and surname from the moment you set foot out of your car to drop it off for a service. The dealer manager did the rounds and spoke with every customer personally in their lounge whilst we waited to finish the paperwork and had coffee made for us.
They made me feel like I was buying an M8 competition when I just had my 320d serviced. I would travel from anywhere in the world to buy a car from them every time!
Hoe dit moet werk...
An English car that breaks if parked in the rain - now there's brilliant engineering.
JDave Foster ...”tradition”.
Where it rains like 5 times a week...
Jason Bieberle more like five times a day for five days 😂
maybe they have people from BL on the payroll, would explain a lot... but excuses nothing..
Nothing new there squire.English cars are especially unreliable due to the climate there. It has been an accepted fact worldwide since you started making automobiles.Don't be so ignorant.
I was about to buy a McLaren and thanks to this video, I successfully made an investment in a Toyota Camry
Sagitrolling successful it must be.
A Camry? Why not a Lexus GS or an ES?😆
@@ricksays7133 Lexus only hires toyota employees after 20 years so the people working on your car had posters of the Karl Benz motorwagon growing up back in 1885
Kinda of odd that your alternative to a McLaren was a Camery. Camery is more of an alternative to Mazda and not McLaren.
@@gabrielwhite3890 Jeremy Clarkson is that you?
“...at that point, we’d decided we didn’t want anything to do with Manchester.” Yeah... that’s about how I’ve felt for years.
Truer words. Truer words!
So glad I decided to buy an Aston. The Aston Martin experience was amazing. I would never buy a Mclaren after seeing this. Completely unacceptable for a dealer to act like that.
The dealers in New Zealand are fantastic
@@NZFarmboy80 Aston or McLaren dealers? I suppose McLaren being a NZer must be a point of pride for the McLaren dealer(s) there
@@chir0pter McLaren not that I own one, my cousin does.
You have convinced me never to even consider buying a McLaren. Thank you.
which is surprising considering that McLaren was considered the most friendlier to new buyers, unlike Ferrari and Lamborghin.
I will stick with Porsche. I know of multiple mclaren owners who very quickly returned to Porsche when they realised what a pup they were. I worship the mclaren F1 and although the modern stuff looks epic it seems crap. Even a market leading supercar reseller said I was probably best to avoid mclaren. I would love to drive a mclaren but I think it’s better to rent one rather than own it! A Ferrari v12 is next on my bucket list but the Superfast will have to wait a little while!
Snap...
Same. I was having a difficult time picking between a 720s or a fiat 500 but this video made the choice much easier. Thank you.
I was thinking same thing
Whoever wrote those documents is the same chap who keeps sending me emails telling me I'm owed $15 million by the former Nigerian oil minister.
Ha ha ha! Priceless!
Merry Christmas.
Redfox
I'm still waiting for my cheque from that bloke.
@@speckledjim9895 Indeed, he owes me $350
😂😂😂😂😂
Damnnn, I thought I was the only one that got that email :(
Imagine having a job as a salesman for a product that sells itself... and then completely cocking it up
Watched this video two years ago, and when it popped up today… I ended up watching the entire 40 minute video again. You’re a fascinating story teller!
I did this too, today.
Weatherman: A chance of rain over the coming days.
Mclaren Manchester: Unplug the phone line.
Lmaooooo
ktkillinit Infamous_family 😂
Hahahaha
Yo chill lmao
😂😂😂😆
Can't believe these documents were written by adults.
McManchester evolved from a burguer house to a car dealership. They kept the same kids as employees.
"Aloud". I've seen that written before. People seem to be becoming illiterate. I've never seen it in a professional environment though. That's a new line in the sand.
Awaits a revised letter with the word "brought" instead of bought
Given the numerous grammatical errors, I would have taken it as a joke.
down town or DOWN TIME?
Your story simply exemplifies the British car industry and its attitude over the years, hence we have no manufacturers here that are actually British anymore. Says it all.
Well that's put me off buying that Mclarren.
Decision made, deposit down on the Qashqai.
geez, this is not longer about service.. its about decency
meaturama the decency to be honest and to not act the way they did idiot. Own up to their mistakes it's 2 things not just one
its also about car quality
@meaturama you seem to be the idiot. Or a very imature person.
@meaturama Stupid people should keep their mouths shut. (You are STUPID,Pal!)
meaturama if Manchester handled all these service issues professionally vocally this would have been a very different video. The service was done but they were very rude about it all. “Decency”
Your point on repeat business nails it. Unless McLaren improves their build quality and customer service, the business will become unsustainable due to a lack of repeat business and customer recommendations.
no wonder the resale value is awful.
Which is the key to Ferrari’s success - most people once sucked in stick with the brand and residuals are excellent overall. Warranty, quality and aftercare dramatically improved in the last decade.
@@fettlemaster No wonder why Ferrari select their customers when they launch a top end car, that makes their customers feel like they deserved it. No better way to treat them !
but their factory is soooo pristine
Unfortunately same story goes for other supercar brands, with some it sometimes even gets much much worse.
I believe Jeremy Clarkson said that hand made means the door will just fall off.
[Laughs in Rolls Royce]
This partially explains why they've depreciated so badly. These days you can buy a used 650s with relatively low miles for around $120K here in the US -- about half its original value. It's tempting but then I see videos like this one and I'd hate to have to deal a fragile car, an expensive warranty, and shitty customer service.
British company makes car that breaks if sits in the rain. Bold move, bold move.
Cotton
You know what they say, "Lucas, the prince of darkness".
@S F 945 is love, 945 is life. Especially with turbo and AC. To bad people have used up so many on Folkrace so prices are rising...
@S F At least hard here in Europe. Also the v6 in the 760 had some common problems with valves I think, started knocking after a while. My dad had one when I was a kid that ran like it was straight from the factory though so this does not apply to every 760.
I'm guessing that was probably sorted too once they started making the 960.
@S F In Sweden, when I say they are hard to find I mean compared to all other models of 2,7 and 9 series of Volvo's.
Yeah, the V6 was a fail. The one my dad got his hands on was a needle in a haystack because it ran fine.
I think he saw it still rolling a while ago, so more than a decade after he sold it. A miracle in it self, haha.
if a dealer gives this middle finger to their paying customers, you wonder how you lose so many buyers...
They did still buy the cars.. so.. they got away with it anyways lol
Jukka L well, losing potential customers are the worst.
Land Rover are no different ..
The insanity of buying a McLaren is best explained by Dave Lister from Red Dwarf;
*"That's the metaphorical equivalent of flopping your wedding tackle into a lion's mouth and flicking his love spuds with a wet towel. Total insanity."* - Dave Lister (Red Dwarf - Rimmerworld)
Christ, upon seeing that document I'd walk out, and straight to the Audi, Mercedes, or Porsche dealer.
Oh wait. I'm poor, I'll go and buy a Suzuki.
Yeahh I'd pop over to Suzuki for a Jimmny lol
German brands are just as bad these days if not worse. Maybe 30 years ago they were good but not now. Plus their parts are stupidly expensive. That's now where they make the money, not on selling the cars. Well that and overpricing the German badge to Americans that don't know any better. If you really want reliable motoring buy a Toyota.
you probably get a better experience at Suzuki than at Audio or Merc. Porsche normally is quite decent though.
At first I did not want to watch 40 minutes plus change of a video
but the story became more and more intriguing and I couldn’t stop watching.
You showed real professionalism
more like an old-school journalist
keeping it objective and talking about stuff you have witnessed yourself rather than something you’ve heard of
Big thumbs up to you!
And please keep us posted about any effort/reaction/response from the dealership in question
Thankyou. A follow up video is planned.
same
@@5naxalotl You're planning a follow up video too?
Yes me too... surprising what Manchester's McLaren will do.... wow.
There reviews on google are starting to come in 1 ⭐️ 😂😂
I rarely even click on a suggested video with a duration over twenty minutes. However, I watched this one all the way through. Very interesting indeed. Obviously, you have a new subscriber.
Thanks very much Jamie!
Same
And another here! Great info 👍🏼
Ditto...and loved the warning before.
Me also, excellent video !
I have no idea why I have just watched this video, would never be able to afford one! That saying a big thumbs up for a great video
I'd have walked away permanently the minute they asked me to sign a document accepting the car was broken. It wouldn't matter if it was my dream car or not, I'd change my dream.
*Looks down...slowly scratches McLaren off the list*
I thought you worked at the Mclaren factory for a minute there.
Looks down at Mclaren 570s, scratches it, & then sends it out to a customer.
I popped down to Tesco and I thought to myself; "You know what? I fancy a McLaren"
Now? I don't think so bucko
I bought the matchbox model
Some years back I came into a little money, not a fortune by any means, but I decided I would at last buy the car of my dreams since childhood, an S Type Jaguar, and even then it would have to be second hand. I visited my local Jaguar dealership and they happened to have a two year old 3:0 litre S Type that had just come in as a trade in, it was absolutely immaculate. I took it for a test run and that was it, the car was everything I could have hoped for and more. The point is though that from the moment I pulled up at the dealership I was treated like royalty, I could not have been treated with more respect and courtesy then if I was buying a brand new top of the range car, and that is how cars should be sold, and how buyers should be treated.
I'd consider owning an Audi R8 or Porsche GT3, but otherwise it seems that supercar ownership is more hassle than it's worth.
When I collected my Opel Corsa six months ago, the car was placed on a special display.
My sales representative placed a bow on the hood with a bottle of wine.
The car was washed, extra inspected and he took his time to explain everything and even made a couple of pictures.
Off course, it's not an expensive super car...but at least, I feel valued...
Es DeeKay This is so cool. See if the McLaren dealer in Manchester really had an appreciation for the cars they would know how special it is for the buyer.
They just could bot believe they actually sold it😁
That's excellent. its good to know some dealerships appreciate custom regardless of how much you're spending
haha ... that's so cool. just adding my five cents here - bought a VW Polo just over 5 months ago and was treated very friendly too. There was no bow, but car was placed on special display, was properly cleaned and also got everything explained from top to bottom. Also, they put my license plates on the car. And the display was in all white room with a lot of lighting, so I could fully inspect the car for any damage and was actually given all the time I wanted to check it out. Was amazing experience for me too, as it was my first brand new car. I have allways had used cars before :). So, there are some good dealerships out there...
The bit about "don't floor the throttle on a cold engine because it will throw engine lights" and "don't slam the door too quickly or it will shatter glass and bend trim" (or whatever it was) makes sense and is fine. The bit about "our cars are handmade so the panel gaps are all to shit" and "oh yeah by the way we have a ton of complaints from users about our cars at 130 mph+, however that's not our problem because the speed limit is 60 mph" is frankly pretty hilarious.
This is such a wild story. My local MB dealership treats their customers like they’re loyalty. If I need an oil change and I don’t have time to come in, they literally send someone out with a loaner and pick my car up…
I imagined that brands like McLaren would be bending over backwards for their buyers.
I’ve had some horrible car buying experiences but damn, this is on another level.
This video is good quality journalism, telling a story factually and concisely. Have gained a brand new subscriber 👍
Thanks William!
@@JayEmmOnCars Can you now do a video on the British Justice System ?
Great video man, thank you for sharing. Same issues here in New York, I keep hearing about one nightmare after the next, is a shame.
Same and I will be sharing this :)
To be fair, you always need to hear both sides of any story.
I'll never EVER buy ANOTHER McLaren!!!...
...in Forza, Gran Turismo, Need for Speed, Assetto Corsa, Project CARS...
Me neither!
At least those don't have dealership issues 🤷♂️
@@rickpeters8204 Nah, they just throw them into loot boxes and tell you to thank them for the inconvenience.
@@XiYen lol i love how you edited your comment when you realized you can't actually spend your real life money on them and are left with a sub par comment in the end.
Like the wheelspins are totally fine, they're actually totally dope. Problem in horizon 4 is they added clothing which is just ugh.
Rick Peters It would be kind of funny if they did. And more realistic lol.
I have a number of friends that have bought McLarens, all have said this. Great cars to drive, but hopelessly unreliable and as this video illustrates, also extremely disorganised service. All of them have sold them, all of them will NEVER go back. JayEmm - like you I hope they can get their shit together, but I won't hold my breath.
A balanced report, thank you. I most definitely won’t be purchasing one at this point. The quality issues would be a worry in the first place but the mishandling of the customer is unacceptable. I have owned several similar cars and part of the joy is the fraternity of car enthusiasts that you enter who are often supported by a dealer who is committed to their customers
40 minutes? I'll just watch 5 mins cause I'm busy.
40 minutes later...
McLaren is seemingly run and directed by The ex British Leyland management. “The whole sordid affair” sums it up. My temptation to go to McLaren Manchester for a look see and to consider has evaporated, Glad you took the time to make this video, James.
Pleasure Roger. To be quite honest I lost the best part of a week of my life trying to persuade my friend and his father to KEEP their cars, and I was personally insulted and mocked by the dealer on several occasions. Not how I expected to be thanked.
Pop to another dealer Bristol seem really good
I'm not in the position to consider a McLaren at the moment, however, as i have links/ties to Manchester, they would possibly have been my choice when the opportunity arrives. Like you Roger, my possible foray to McLaren Manchester has vanished. What awful PR this is, and very damaging. I do hope that John and James get some happy, stress free time with their cars to make this very sorry saga fade.
in the end they are race team who get money to produce car.... customer service is more like you get what you get... hence, i don't go near their car since it so last gen....
Roger I’m guessing they are mostly ex-Ford, unfortunately. The reviews they are getting on Glassdoor are shocking
That was an appalling dealership experience. I cannot imagine many potential McLaren owners giving them their business. Bruce would have been appalled to have his name associated with such people.
I really appreciate these narration type videos. You provide so much information that other UA-camrs miss the mark on. Another well done video! Very detailed and very frank. Thank you for sharing and keep these coming. 😁
How can you still praise a car and it's engineers when it can't sit in the rain? Or the air conditioning system leaks, the panels don't line up, the rear panels are loose, the windscreen cracks etc etc? Customer service is obviously horrible, but I'd expect basic things like that to be normal with ANY new car, let alone a supercar. A lot more needs to be fixed than the dealers.
There is nothing to praise about a Mclaren. Garanteed your Hyundai would beat a Mclaren after 6 months because it will be able to drive down the road. Where as a Mclaren will be in a workshop collecting dust.
On the one hand, it's understandable that high performance vehicles are going to be more prone to issues because they are designed to such tight tolerances and built in small numbers.
On the other hand, not being rain proof is insane.
Pile of crap, over rated and useless, plenty of better choices
Because it handmade machine 🤣🤦♂️
@@farislatif8846 Sounds like it's handmade by ex-British Leyland personnel
Let me get this straight. A car built in England for English customers breaks if left in the rain.
Correct.
Of course
not surprising for an english car. when german cars are considered good quality you know the british ones must be absolute crap
@@documentthedrama8279 German engineering has been world class since the start of the industrial age, but ok.
@@documentthedrama8279 Yeah because Aston Martins, Jaguars, Bentleys etc are all crap aren't they? 🤦🏻♂️ idiot.
This is the quality of service I have received from all the Sytner garages I have visited.
Very honest review on the whole McLaren situation you've experienced together with John and James. I hope McLaren Woking will learn from this video and McLaren Manchester will be spoken to (and not that friendly I guess). For our own experience at Lotus in The Netherlands, we can't be happier. It all feels like a Lotus clubhouse were you are able to servicing your car or even buy a new (or second hand) Lotus, rather than it feels like a dealership. That's how it should feel to drive an exotic car, no matter what the brand is, you would like to have that special welcome feeling.
If Woking allow their representatives to act so appallingly then it’s 100% their fault and their responsibility to fix.
Glad someone gets it
@Doug Thomson 'Separating yourself from the masses?' 😂 ... I'm sure a gorilla feels the same way when he congratulates himself for the achievement of flinging crap further than the other gorillas. Status-seeking behaviour is for unevolved, low-brow troglodytes who don't know any better.
Dealerships are a law unto themselves. No matter what brand you buy.
@@JayEmmOnCars I am wondering how long before Woking fires this dealership.
@Doug Thomson a toy/"status symbol" you can't show off is not a toy worth buying.
Both of these people should have walked away from this disaster. Everything screams don't buy it. For that money, it better be nothing less than perfect.
That's just the trouble though. You've already spent so much, the sunk cost fallacy takes over. Human psychology -- it's easier to say you'd walk away than to actually do it
My thoughts exactly - it's true of pretty much anything you buy or negotiate - walking away is the most powerful thing you can do. And, in this case, it would have been wholly justified.
buy a 10 year bentley instead
Exactly and if I could afford one I would buy one. It's a bad dealership....and I would tell them to f-ck themselves or the British Version of it. 5 hour round trip in any country long.
That's right. Vote with the wallet.
Really good, informative video. I understand why you had to make this and good on you for standing up and doing it.
Damn this should be a Panorama Program.
I can hear the music theme as I read the comment 🌐
I met someone from Maclaren the other day and asked him if he had heard about your videos. "God, yes." he said.
lmao thats the great thing about a following.
I work in Tesco Extra. On my first month of working a customer arrived in a brand new Hurucan Evo. Shop wasn't busy at that tine so I was fan boying the car and how its a great choice he made. He stated it was the best choice it either drive an Italian masterpiece or a very expensive Lemon. I thought he was talking about the BMW I8 then he said "a McLaren".
Confuse why he said that i questioned him "what wrong with Mclarens". He showed me this video and It has cleared my mined. Plus read some forums how ridiculously stupid service charges they do for minor work on any of the cars.
@@sel508, McLaren learns the hard way that you can't take shortcuts. This is simply unbelieveable. I would not accept that kind of customer service on used fiestas if I were the manager.
@@ark-mark1 to be fair this man did make a few points. If it was Ford, Mercedes or VW they would build a prototype and test the car for like a whole year. And when the faults of the prototype are fixed and corrected they sell it to the customers. Where as Mclaren they build a car and just sell it. Like why would you release the 720s in March stating its the "best road legal track car" and then months later release the Senna saying the exact same. Not only that. They produce limited editions with the exact statistic performance as tge original model. This man may be onto something that Mclaren are on the verge of being out of business.
McLaren quality spelling, I see
Holy crap, some days I'm glad to be poor
I got a free non-alcoholic beer and some new car matts when I bought my peugeot and its never broken down or developed any faults in 4 years
Apparently I was basically treated like royalty in comparison
lol...
Got to agree. think I’ll stick to my 11 year old octavia, less problems.🚗
spot on ...lol.. i'll never have that problem either
Better to have mclaren problems than normal problems.
More money, more problems is true.. Honestly..
More shit you have, the more shit you have to worry about.
I enjoy all of your videos, but this was a very interesting watch, and certainly worth every minute. An incredible story very well told !
Based on my recent experience, Sytner group are absolutely useless. They messed up fitting the M performance kit on my 340i, twice, I ended up taking it to another dealer.
Half a million between the two cars,And to be treated the way these gentlemen have been treated is beyond disgraceful,McLaren really do need to look at how their dealerships are operating in every department,This is not just poor customer realations,It is zero customer realations!
Some would say it's a negative. I would expect special treatment if I bought a 100k car, much less a 250k one.
I would expect polite efficient service from any new car dealer, full stop, whatever the price of the car.
Simply to play devils advocate just think of the position the McLaren dealer is put in by the factory. Firstly, if you were the dealership, you represent a performance and luxury brand vehicle that in this case costs $250,000, not an easy task.
Secondly you are keenly aware that these vehicles are not built to the reliability standard of other cars at this price point (this is just my opinion). While 20 years ago almost all exotic cars had this level of pedantic nature, almost all of them have rectified the reliability issues except McLaren.
Thirdly any dealership knows that if it caves on every warranty item that should be covered or paint chip that comes with delivery their business model would be in jeopardy. Add to that these are McLaren parts and labor costs, it puts the dealership in an awkward position
Lastly it’s hilarious McLaren “home office” comes in as the good guy and saves the day for their inferior, overpriced and unreliable product that a “sales corporation” they contract out to, has to deal with on a daily basis. Just don’t buy a McLaren you won’t have these problems.
Nooo,,,,,that’s pounds, in dollars = over $650,000. USD.
@@donaldasayers Hear, hear! Apart from the obvious customer relations aspect to this, it doesn't cost the dealer anything.
"By this time, we had been in Manchester for 30 hours, and we had had ENOUGH!"... God help those who have to live there...
It's not actually in Manchester, it's in quite an affluent part of Cheshire called Wilmslow, some 14 miles from what you'd call Manchester centre. However as someone who lives a similar distance from Manchester proper, I can say I actively avoid the shit hole like the plague.
@@richardhammer187 I left manchester thirty years ago because it was a shit hole and then i bought a lotus which is even worse than a mclaren lol
Could be worse, at least it's not Hull!
@@Iskelderon I lived in Hull for 6 years went to university there left in 1986
@@verybiggreensteameng My deepest condolences!
I've actually started working as a maths tutor alongside my 9-5 as a data scientist just so I can start saving for a supercar - so if I bought a supercar and it had issues let's just say I'd really struggle so reliability is absolutely essential for me. Interestingly enough I've found that the best supercars for reliability seems to be the Audi R8, AMG GT and BMW M8 - why? Because the factories behind them have been making reliable cars at all levels for over a century with incredible quality so no wonder their high end cars are the same!
The reviews are fun and I enjoy watching them, but this is great journalism. Bravo!
Thankyou
@@JayEmmOnCars .... and you were proved right when the 1200 redundancies at McLaren were announced. Sure COVID hasn't helped them any but it might help focus their mind now and get some cars properly finished before they go out the front door.
With the inability to park in rain, open a door, or design a simple latch, may I suggest that their engineering staff might be a bit lacking as well?
It doesn't make sense that you can't leave it in the rain "for any period of time". So that would also mean you can't drive it in the rain (some owners wouldn't anyway) because you'd probably have to stop at some point.
The main issue is that they took the cars. They should have walked. Like them or not the whole situation stank and they should have walked.
I agree. When you're buying a car, and the dealer keeps pushing you to drive off in it and give back for repairs, is because you take delivery of the car technically by law when you drive off the lot and take ownership. Not when you sign the papers. There beds to be an actual exchange with intent shown and the last considers that to be the drive off. But I've you drive off the dealership no longer is incentivised to be in a rush for any repairs because they'll get their money from the bank by then. So within 3 days the money is sent to their Bank account and they're done and paid so why should they break their back fixing shit. But if you don't take delivery of the car they have no choice but to do what they said because the contract isn't actually sent to the bank (it it shouldn't be sent to the bank anyway even though some dealers go ahead and do it). You're available correct that I've would NEVER EVER drive off in a car from s dealership that has issues and is Told to "Come back later to get it fixed". Very very good one and I wish every single person who sees this video also sees your comment because s kit of people don't know that your statement is an absolute fact that could have them tons of money and time.
Yup, they were being shat on and it would just have got worse.
@@babayega_ The |UK should have a Lemon Law like the States.
@Jimmy De'Souza
Some countries have legislation where, if a car fails shortly after purchase and isn't repaired properly, or continues to have problems, the seller has to take it back and fully refund the purchaser.
A 'lemon' being a common term for a dud.
For example, here (NZ) there are two pieces of legislation that would apply.
www.consumer.org.nz/articles/car-buyers-rights
@Jimmy De'Souza It varies from state to stae, but all staes have on.
As far as I understand it a vehicle has a "substantial defect", cover by the warranty that occurs 3 times in the first year or if the car is off the road for 30 days or more in the first year the MANUFACTURE, not the dealer, has to buy back the car.
consumer.findlaw.com/lemon-law/how-the-new-car-lemon-law-can-help-you.html
I placed a Huracan order this week. Due to the wait, I was thinking about checking out McLaren as a possible alternative. Unless anything changes in episode 2, thanks for saving me some time!
I just watched an entire documentary on two customers experiences with automobiles that I cannot afford in the first place. I really like how he compared dealerships, and didn't completely bash the brand, but instead the dealership responsible. It hard to not be upset with the brand when you end up with all these problems, especially with a quarter of a million (I'm guessing pounds sterling) spent to own the cars. They did the dealership a favor when they purchased a vehicle that had been on the lot for six or more months, I'd have rolled out he red carpet for someone brave enough to do that, knowing good and well they were doing me a service by purchasing old stock.
This makes me kinda happy that I'm a poor peasant that shares a 2000 Honda Civic with his mother.
That car, with 200,000 miles, is leagues more reliable than these McLarens 😂😂
That's just sad mate
@@MikeMartin-ot9ic That's a dick-ish thing to say man. The guy was being self-deprecating and you take the piss. Nice...
But if you would have a lot of Money, you could also drive a Hona Civic.
Beside that, it is no Secret that a Honda is in every way a better Car than a Ferrari or a McLaren.
If you would treat a Ferrari or McLaren like People treat their Hondas, the Ferrari would not even make it 1 Year.
But there are also very good Cars, like Corvette or Porsche 911, or Mercedes SLS. This Cars are the same fast as a Ferrari, but can also be used as Daily Car.
My 2000 Acura TL is as reliable as that Civic, and my car just grenaded it’s 4th transmission!
And I reckon it’ll last another 300k miles.
Your comment, "McLaren driving experiences are superb but McLaren ownership is a nightmare!" is absolutely 100% on the button. The incredible proportion of owners suffering from faults due to quality control failures and standard of service from dealers is appalling! I'm cautiously optimistic that the new guy in charge of customer satisfaction MAY be able to turn things around but he has a monumental task ahead of him/her!
McLaren Manchester very definitely deserve to go out of business, full stop! If Woking do not rapidly remove their franchise to eliminate this stain on the brand, I would be both shocked and very disappointed. You CANNOT run a successful business with employees/franchisees of this calibre. They should unquestionable get the boot - if only for McLaren's chances of survival!
Thank you for doing this video as, like you I'm a great admirer of the cars themselves, and don't want to see the marque die because of the abysmal quality of service by individuals who couldn't even achieve the standards of service found in a run-down McDonalds restaurant!
I think it's a bit too easy to blame the dealers. The dealers aren't the root problem. The root problem, is the absolute crap quality of work McLaren delivers to them. I can understand where a dealer, if he gets shitloads of cars with quality issues, over time, will start to protect himself, otherwise dealers will simply go out of business because McLaren keeps delivering total crap cars to them.
Keep in mind.. the service this dealer gave is terrible, and sure, this particular dealer simply deserves to go out of business. But the dealer is not the issue, McLaren is.
No doubt, if the dealer just reairs everything, McLaren won't pick up the bill for the work done, but will blame the dealer.
Vehicle quality issues are a separate aspect from ownership experience at dealer, you could have a crappy car but really great people who are trying to fix that bad quality car. There's more than 2 categories in car owning experience if you slice it as you should.
@@pffyespff True, and that dealer is also crappy. As i said: if you hate the brand you sell, sell another brand.
However, I CAN understand that a dealer at some point gets fed up with stuff, like panel gaps. I can then understand where the idea to have customers sign rediculous wavers comes from.
But you are totally right.. the dealer in this story is an ass. I just wanted to point out that it's not the dealer who's the root cause of the problem, it's McLaren. Simple fact is; if those cars would have been the quality one might expect, that dealer wouldn't have even gotten the complaints they handled badly.
I think if you as a potential buyer would want a mclaren with perfect conditions.. You'd have to pour more mso stuff in it so that the company would pay more careful attention in the building process of your car..
That’s it! I’m keeping my Golf.
I wouldn't buy a "Mclaren" due to all the bad press I had some repairs done at Sytners I saw a brand new M4 with splodgey paint Asked the guy about it he told me it's to hide the poorly aligned panels from the factory...When I picked up my car it had runs in the new paint and the new tyre they replaced wasn't fitted to the rim properly Sytner Avoid!
If a dealership presented me with a document like that I would have walked and taken my money to the competition. Simples!
Indeed. I wouldn't even have accepted this kind of shit when buying a used Vauxhall.
There is no excuse for the piss poor quality on those cars. McLaren has been around for long enough and for a car at that price point there is no valid argument to defend those faults.
There is an excuse.It's an automobile made in the U.K.
This has been going on since the British started making automobiles.I cannot believe you are all acting so surprised.You have had 90 years of this expectation.
@@darrenparkinson4576 It is a reason, not an excuse.
Great video! Didn't realise how long it was as you kept me engaged all the way through!
Thank you for your story about McLaren. I watch the whole video with great interest you had me hooked right from the start. I have had a very good business career. Every part of my businesses from design, manufacturing, sales, after sale care have all been based on exceeding the customers expectations. When you do that well is when you stand your best chance of success.
McLaren is literally the Bethesda of the car industry
Obsidian maybe
JayEmm on Cars obsidian actually makes good games that work though...
yes
@@AsapRockyOG Hah most of their games are horribly broken or unfinished... I still love them though.
I can't think of a better analogy. A Large, well known company that screws over their fan base to rush a product that isn't finished and have the audacity to refuse to fix the problem and blame the customer.
Honestly, I wouldn’t buy a 20k car that had that many known problems, shit customer service aside.
Right? You get better service from toyota or honda
I pay like a grand for my vehicles and they go forever.
money shifter do that and you save a lot of money lol
It's a joke. I have an old Lotus which is also a hand built car. Doesn't have any of these problems and it cost less than 35k when new...
The dealers also don't argue and give you BS when you have issues, they just fix it.
@@loganthesaint same here lol i have three cars all cost me about 1-2.5k, have all lasted me for the last six years and probably will continue to keep going
I tossed a coin between a McLaren or a Hyundai IX20, the IX20 won and the customer service at Premier Autos Sidcup was brilliant. They even delivered it to us on the last business day before the lockdown, and the car works fine in the rain.😉
Until you try to use the warranty
Honestly à Hyundai winning à dealership contest means that the competition was beyond tragic 😂
AMAZING!!!
Manchester McLaren was expecting your friend and his dad to sign a document that essentially say they shouldn't expect better engineering, build quality and reliability from their six-figure "supercars" than from the cheapest brand-new econoboxes. Maximum A/C that is maximum in title only; refrigerant that leaks out with regularity; noises and ill-fitting, loose panels? My money and I would have ran--not walked--away.
It sounds like Jeremy Clarkson could add this entire fiasco into his "Who Killed the British Car Industry?" video he did some years back.
"You wouldn't have a car from us," wow.
I'd walk out and buy a Lotus
Great choice there tbh
Lotus💯
I told myself I'd skip through to save time... ended up watching the whole thing. very well presented. Well done for your impartial and factual presentation.
exactly, me too
Me too !
Totally agree with this comment. I hankered after a McLaren for a long time and never been so glad I put my deposit on a Porsche.
Excellent and informative, well done and thank you
Really great video. Thank you.
500 miles is so far in Scotland we write a song about it,
To be fair they were travelling that distance each way, and on foot. These guys are zooming 500 mile round-trips in supercars :P
He said 500 mile round trip did hen not?
Sounds like if you owned one you'd be walking it too, like the song.
dizzydolly722 sounds like you might be better off just walking there and back.
Lol that deserves a much better response than these!
I’ve never watched a 40 minute UA-cam vid before but bloody hell that was interesting to watch.
Thankyou!
Check out the part 2 that's out now!
I think it’s cause jay is a great story teller, telling a story about a subject we’ve heard rumors and murmurs about for a handful of years now.
JayEmm on Cars hhu
Corvette reviews are hard for me because there are so few in the UK!
13:55 I agree for such a high priced vehicle, what this dealership did was inexcusable but you have your answer right there on how they were able to make the “best deal”.
I love these videos hope you’re well
Approaching 200,000 views. What an own goal McManchester! I wonder if lessons have been learned? I doubt it!!
I somehow doubt it too. But I hope Woking can learn some lessons from it. There is a follow up video coming soon
I'd be very careful. Mclaren owners like a cult. They do not even like non owners even discussing their cars or ownership experiences. Nothing to see here. I'm ver surprised McManchester have not gone legal on you just to flex their muscles (again!)
@@JayEmmOnCars can't wait.... good to see your keeping the journalist content impartial James and allowing us to make all the obvious comments....If McLaren clean up their act, well you are giving them that free opportunity and platform, don't be surprised if they offer to buy your channel from you...for 1m or so.... it is only 4 cars....not much for Woking.
Fam who cares what wankers who worship a company thinks.
I think you meant to type, 'Manclaren'!
I’d have walked away on the grammar and spelling alone. Genuinely.
Absolutely agree.
Yeah! It stinks of an unprofessional, and blasé, environment.
That spelling is acceptable for a chav that sells you a '99 Focus for 100 quid.
Actually well written considering it is Manchester😅
Considering spell check is about 0.5 seconds of you time to click on, it speaks volumes for their attitude.
Brilliant. I truely hope that this Videos is being watched by senior Management at McLaren. A shame for such a great brand
Good listen. Thanks for sending me the link..was a great watch whilst on my break
I wonder how much Mclaren Manchester paid 973 people to hit the thumbs down?
Great video mate.
4,5000 $
it's that number because the McLaren web bot broke down and is in the shop for another repair.
Mclaren Manchester gets good reviews, at the end of the day this is just one persons opinion and a lot of it sounds very strange and also one sided, like the salesman trying to have a fight. If you look at the Google and Facebook reviews for Mclaren Manchester you'll see a lot of the negative reviews (there are not many) are saying "I would never come here *copy and paste link to THIS video" so most of them haven't been and are resting everything on this single video.
HarrierJint it only takes, and it ‘should’ only take, one bad customer experience to bring the whole operation down. Those that post reviews off the back of this video are doing the world a service. This isn’t like an upholstery error on a cheap DFS sofa, this is hundreds of thousands of pounds per customer they are dealing with and therefore, one strike and you are out.
@@julian987r4 You nailed it mate.
you are buying a piece of crap
sign here:
lol
and a photo taken and commemorated on the wall with the title "dickhead of the year" and a special T-shirt that reads "enjoy my wife"
Great vid. I am from the states and can confirm 500 miles is quite far for us too.
I’m glad I haven’t got enough money to buy or run one. Problem solved 👍 They don’t deserve any customers. Thanks for sharing this Jay, some car dealerships just want your money and don’t give a hoot... and therefore don’t deserve to be in business. If the thing has issues never drive it away, money back and no matter how painful it is walk away... it’ll be much more painful for the dealership.
My friend purchased a 2020 Bentley Continental GT W12 Series and he got a huge welcoming party with a major huge reveal.
It lasted almost 2 hours with BBQ and Champagne. 6 people from the dealer talk to him for a long time describing everything about the car.
They took pictures and everything. Also his wifes favorite car is a BMW, and after they received the Bentley, they went to BMW to pick up the BMW
where they got the same welcoming party as the Bentley welcome party. I was shocked because BMW is not as expensive as a McLaren or Bentley Continental GT .
Dont believe me..... This is exactly how my friend and his wife collected their BMW, in the same manner. - ua-cam.com/video/FnsxUgRU0vw/v-deo.html
McLaren should be ashamed of themselves. This is why you dont buy a McLaren
Who would win?
- $250,000+ super car
- Some water falling from the sky
Wow, unbelievable!!!!!!!!
Thanks a million for sharing every word from start to finish. The WHOLE story tells the truth, the bad and the good.
Fun! Hilarious, you Jay, are my new favorite comedy channel. Great work!
In conclusion:
- Don't buy a McLaren from Manchester
- Don't buy a McLaren when you can just about afford it
- Don't buy a McLaren
Don't buy a supercar unless you have at least 100x its value in liquid resources ready to pump into it.
If you need to "shop around" for a cheaper supercar, that discount needs to come from somewhere.
Of course the guy should get his money's worth, but sounds like he is trying to do it on the cheap.
These cars are money pits.
The vast majority of new cars is purchased by people that can barely afford it. Whether it is a Ford Focus or an E63 AMG. Or a McLaren.
@@sunsetrider45
The problem is that luxury or super cars are also much more expensive to repair, insure, and maintain. If you can barely afford it, it's much easier for said costs to get out of hand with something like a mclaren than a ford focus.
Buy Lamborghini or Ferrari, they are much Better
Can you imagine Bentley and Roll Royce telling their customers similar things ! Walk away inferior products for £250,000
Lol - walk away from inferior products even for £25k.
Just walk away from inferior products, regardless of price.
A good illustration of why you really ought not to stretch beyond your means for cars, boats or any other items that have expensive running costs that may be unmanageable that’s for sure !
Lol what -
Well said. The downfall of every successful business is arrogance. Poor service and unappreciative of customers spending half a million pounds is the beginning of the end