The GAP Model of Service Quality I Services Marketing

The video explains the GAP model of services quality, which is a concept from Services Marketing. The video explain the four marketer gaps that fuel the one customer gap. The video also provides the reasons for each gap and the ways in which service managers can avoid these service gaps in their firms.

[@jeremytristram2581]

Vipul is SO CONFUSING AND HORRIBLE FOR REFERENCE! YOU EXPLAINED IT SO WELL!

[@hpthakkar8272]

It is very helpful.
The model is clearly explained,
Thank you

[@CRii1998]

this was so helpful and very well explained! thank you so much

[@gourav2019]

thank you sir aapne bahut achi video banai hai ❤

[@davidkitongo5835]

Thanks. Very explicit and precise.

[@subhothecalcoholic7848]

Thank you sir for this short informative video. had some confusion on this topic, now it got clarified.

[@ManagementAcademyLectures]

Thank You Subho.

[@Justmumbaiing_]

This was so helpful! Thanks a ton

[@dropthatshi]

Thank you for this video!

[@qoqoboyy]

very clearly demonstrated thank u sir

[@zhaniyamustafina8463]

Thank you!

[@nitinpathrose6819]

Thank you so much for the video. It was very helpful.

[@ManagementAcademyLectures]

Thank You Nitin, please consider subscribing to the channel.

[@mohammedgaiz8954]

Very insightful !

[@ishanchaturvedi9916]

Wonderful explanation by sir

[@antarbo5060]

Thank you so very much , Can't be any clearer . You are a great teacher

[@ManagementAcademyLectures]

You are very welcome Anta

[@Anita_Sharmaa]

wow it was so helpful, Thanks from Nepal

[@kapishmaurya8405]

Splendid explanation sir♥️

[@vamsikanakala844]

Very clear explanation sir, Thankyou.

[@ManagementAcademyLectures]

Thanks Vamsi, consider subscribing to the channel.

[@maheshnicegunasena8985]

Thank you so much dr

[@nisbaansayed9155]

Thank you for the video... I will get good marks in Exam

[@manjulaasreen6814]

Thank you sir

[@devyanisunilkokate7552]

thankyou so much

[@enzapperspestcontrolservic4930]

awesome presentation

[@robertmudimba2202]

Great teaching

[@ashwinidevi5857]

Well Explained . Thank you

[@ManagementAcademyLectures]

Glad it was helpful!

[@diven28]

Thankyou

[@budhabirsubba6523]

Great 👍👍👍

[@partheepannallamuthu5742]

Very use full

[@achiiperera6490]

Thank you

[@ManagementAcademyLectures]

You're welcome Achii

[@maan200]

You explain so well, but I've an advice for you please improve your display quality so that the diagram cld be easily visible along with its labelling....

[@ManagementAcademyLectures]

Thanks Gayatri for the suggestion, will work on it.

[@maan200]

@@ManagementAcademyLectures I'm glad you took my suggestion positively..

[@ilaahibuckshi4063]

Thanks🔥💯

[@ManagementAcademyLectures]

Thanks for watching. Please let us know if you need any topics explained.

[@adhilarif4953]

Ty

[@ManagementAcademyLectures]

Thank you Adhil for your appreciation. If you liked the video please subscribe to our channel and let us know what else would you like to watch.

[@annuslifestyle3708]

Nice explanation

[@ManagementAcademyLectures]

Thanks Anubha for your comment. Please consider subscribing to the channel.

[@rahulrohda2068]

🔥🔥🔥

[@sameersheikh3136]

❤

[@kanakalatajena1192]

Very good ....thanc

[@kanakalatajena1192]

*thank..

[@ManagementAcademyLectures]

@@kanakalatajena1192 thanks for watching, let us know if you need any videos for specific topics.

[@qoqoboyy]

another reason for customer expectation is the customer's past experiences

[@amrutadeshpande8796]

Well explained ....try to make the vedio shorter though..

[@ManagementAcademyLectures]

Thanks, will keep you suggestion in mind.

[@huyenle6250]

I have a discussion question abot this chap is If you were the manager of a service organization and wanted to apply the gaps model to improve service, which gap would you start with? Why? Could u help me explain it, please?

[@ManagementAcademyLectures]

The starting point is always to understand, why there is a gap between customer expectation and perception. Now one of the primary reasons for this gap to exist could be any one of the provider gaps. If you are not sure what is causing the problem, start with trying to understand the listening gap.

[@hajarakukuwa1156]

@@ManagementAcademyLectures i still don’t get it sir

[@ManagementAcademyLectures]

Thanks for watching the video. You can ask your doubts, I will try to clear them.

[@hajarakukuwa1156]

@@ManagementAcademyLectures I saw a case study that says we should identify the service quality gap, factors that led to the gap, and strategies to minimize them. I understood everything but i don’t know how to put my answers.

[@ManagementAcademyLectures]

The customer gap is the starting point, of understanding the framework. This gap between perception and expectation is the cause for problems in a service firm. So your answer should start here. The other four gaps could be reasons for the customer gap.

[@shaktiokay3426]

notes kab dega tu

[@ManagementAcademyLectures]

Thanks for the comment. Sorry I can't provide notes.
khud bhi kuch karliya karo....😀

[@shaktiokay3426]

@@ManagementAcademyLectures ppt de de

[@Arpit_patidarr]

Bilkul boring hai yrr bhai tu

[@ManagementAcademyLectures]

Ha... Ha...

[@luccianodfs6711]

graph ishorrible, can barely read

[@ManagementAcademyLectures]

Sincere apologies, will try to improve.