Presentation The Gap model

[@lydiaheelu2681]

So well explained. Thank you for sharing. Will use this in my Service Quality Management class tomorrow as we'll be talking about measuring the quality of a service.

[@user-em8kb1sx5q]

easy to understand, thanks.

[@jyotirmoyghosh4856]

- - - good example from our trade - - - will see this also next day with the previous video - - -