it wasn't what Brian said, it was HOW he said it. a comment made by lewtable explains it. You don't go up to your boss in the middle of service and speak to them in a demeaning manner, yes people side with the wait staff but even so disrespect like that doesn't fly and shouldn't fly to any owner, hell it's lucky the owner didn't just sack him like some would have for how Brian acted.
I know he was frustrated and if I am a server, I would too if I can't do my job, but maybe just maybe if he worded it out a bit more passive (since we all know most old people tends to get stubborn and defensive) he would've gotten terry to listen for a bit. And if terry still hadn't listened, well....
i liked Terry up until that point. but after that i just saw him as insecure and wanted his business to fail. because that’s what he deserves. failure. he won’t take anyone’s but gordon’s advice. and when terry told him what literally everyone watching this was thinking. that he needs to be fired. he went off on him. so Terry’s business should fail. for being an uptight insecure piece of shit that seems himself better than his “waiters” u can hear in his voice that he views himself as superior. disgusting man.
Yeah Brian deserves an apology. He's the one who puts the finger in the wound and says it like it is. Terry was too dense and needed strong, clear words.
that one made me think as well! I THINK - and I don't wanna diminish the quotee - that they cut it that way. He might have said something like: "He's got one speed and that speed is 'i go as fast as i want and if you have a problem with that, fuck you' "
What the owner said to the waiter rubbed me the wrong way. He is there dealing with the constant complaints for hours while the owner hides and apologizes to nobody for the pathetic restaurant experience the diners have to endure.
yeah, if he took his head out of his ass for 3 seconds he would realize that the chef is the reason his restaurant has gone to shit. the waiter should have resigned right then and there but i get its not easy to find a new job right away
@@sandratorsvik6048 Definitely. I have a few words for that owner and taken from Ramsay himself in one of his episodes "Where were you? How many tables have you talked to? How many customers did you apologize to? How much importance do you give the waitresses the manager? You're doing jackshit mate"
Yes this! The owner is a real clown for ignoring real comments and protecting that fake chef of his. This restaurant deserves to close. (Edit): It seems they really did close and even blame Ramsay's intervention for one the reasons why they closed. Real ass clowns this couple.
according to a google search: the restaurant closed on april 18th 2009. and the "sweet old couple" blamed gordon for their sales going down. AFTER CALLING HIM FOR HELP let that sink in for a moment.
And after telling a reasonably pissed off waiter “I’m your boss” to those who don’t work in the restaurant or some big store, that’s the best way to lose your worker
Terry was a spineless little maggot and I’m upset that Gordon seemed to let him off so easy through the whole episode. Top notch “Jerk” as you’d say in America……in England we have a few different words for Terry types……non I can repeat here!!
I felt bad for Terry until he was like "you're a waiter remember who you work for" to Brian, dude he's right, all the servers took the brunt for Pinto & Terry's incompetence
Right?! I've worked as a waiter, Brian spoke the truth. I gotta give credit where credit is due. After being told that bullshit of "you work for me" he kept his cool. Waiters are the face of any restaurant and deal with majority of shit, hearing that would have been my breaking point.
Yeah I don't think Gordon ever knew about that during filming or he wouldn't have been so nice at the end. He really lost me there. Can't take an ounce of valid criticism from an employee. That "know your place" BS is why nothing ever gets better
While I do understand your point I do think Brian stepped out of line there, you don't just go to your boss and tell him he is "hiding" and then telling him to fire the chef right infront of the chef. I do understand Brian and I can relate to his frustration, but still he should've approached it in a diffrent manner and not telling his boss what to do. I'm sure none of you would accept your worker telling you what to do in that manner. I think Brian should've gone to Gordon with that because Gordon is the one Terry would listen to and that's what happened.
I worked at a fine dining restaurant, and when the owner was there, all he did was bus tables because he knew that's all he could do. I'd tell him to clear table 15, and his response would be I'm right on it.
That’s not entirely fair. That bloke was particularly venomous whenever he got to talk about anyone else (which also says a lot) he was playing up to the camera and the boss knew it. Talking down to someone like that is bad but the waiter was beyond rude in how he approached it.
@@WaniZame not really. he likely wasn't being paid a livable wage and waiters rely on tips. when customers walk out, thats his paycheck walking out the door. he has every right to be frustrated, especially when the entire problem was caused by someone else and he has no control over the situation. he has every right to call out the owner and judging by the fact that the head chef was fired/quit the very next day after gordon left, it looks like that waiters comments were not misplaced.
Is no one gonna talk about that savage waiter? "It's like really bad sex, it just keeps going on and on and you wish that it would end" - quote of the year haha
Terry is a terrible person! He was 58 in this, you can see by how he dresses , how he gets the waiters to push carts, that he is old fashioned, stubborn and not nice at all.
That one customer waited 3.5hr?!?!? And still didn't get his food?? And he had enough respect to tell them to cancel it and that he is leaving? Wow. I would went into the kitchen and made it myself by that point
I reckon a lot of the time people recognise Gordon and are willing to hang about just because he’s there. Can’t imagine most people taking like a sixth of their day up waiting for the food
@@KeepingItCrafted that's why I was so surprised! That seems crazy to me , but what u said makes more sense because otherwise I'd be waiting like 40min max and then heading to the kitchen slapping bitches up lol
Hard to swallow pill: This channel will eventually run out of content cos the show is over Still, not as hard to swallow as some of the food Gordon has to eat
clips get reposted over and over and over, no point watching new vids if you’ve seen any before because it’s all the same shit, but these full episode posts are actually pretty nice
Honestly Terry really showed his true colours when he pulled that "power play" on Brian. He couldn't think of any good answer so just flexed his position over a waiter while continuing to sulk in the corner doing nothing. He was a small cowardly man who deserved to be called on that.
@@skypekai Yea but the only time he shows a backbone its when a waiter has finally had enough of the owner being a coward and a chef who shouldn't even be a cook and let them both have it. Instead terry should've finally realize that Pinto was dead weight and fired him. The waiter gave some advice even if it was rude/harsh but its the truth and the owner believing himself better than the waiter cause he owns the place? Like he doesn't realize the waiter can get a job anytime anywhere whilst he'll be spending the rest of his life trying to figure out a way to pay off that debt after failing(btw which they did)
No one's talking about how they gave Gordon a bottle of wine as a thank you, it's very rare to see the owners be so grateful that they give him a gift at the end
Not just wine - that's a top-vintage Chateau d'Yquem (a cru supérieur Sauternes whose "any old year" price is kinda up there to begin with). That's a helluva gift.
@@bt7846 that's actually dangerous. Theres a spore on rice (and pasta) that if left for too long in the fridge or outside can grow. It appears as white mold and when eaten, causes mild symtoms. However it can devolve into a death due to liver failure. The symtoms are vomiting, nausea and diheorra. Dont ever eat pasta or rice that has been left out, throw it out after 4 days.
Pinto was clearly a bad chef, but the owners treatment of the server when he tried to warn him is unforgivable. Kudos to the Server who had the brains to see what the problem was, shame on the owner who treated him so terribly. I see the restaurant has closed, what goes around comes around. Learn to treat your staff with dignity.
Approaching your boss in the middle of service in front of customers and other staff to criticize him and tell him what to do is rude af. I get that the waiter is the underdog in the industry so people naturally stand on their side of the argument but literally any person in a leadership role that intend to succeed would have and should act the same. He didn't dismiss the waiters opinion because he was "just a waiter" but because the way he went about it was de facto questioning his superior's right to lead. Right in the middle of a hectic service no less. As Gordon said himself, the owner had to be more assertive. And cowering to your staff when they act like that in front of other staff is conveying that you're a pushover. The waiter may have been right in his opinion, but that doesn't mean that he is right in the way he went about it. And in this case the waiter handled it extremely poorly. That owner didn't deserve to have his restaurant closed over something petty like that. Stop acting like it was vindication. Bit of a rant but people need to understand that no matter how friendly or kind your boss is; while you're on duty or at work, he is your boss first and friend second. If you disrespect him, he is not going to have any choice but to bare his fangs to you and make you understand your place. And there's nothing wrong with that because that is what it means to be a leader. Assertive and being the one to make the decisions. Had the owner tried to parley with the waiter at that point the chain of command would have been broken. Had the waiter approached him *after* service and he was still incredibly dismissive or devaluing the waiter's opinion due to his occupation, that would've been shitty. Not this though.
@@Lewtable I completely agree. The way the waiter asserted himself wheather before or after service was still wrong. Saying it in a more factual way such as "sir we need you and you need to be available, and working with chef Pinto is proving difficult because I can't show my face to my customers/feel disgraceful facing my customers" would have been more appropriate. Though undoubtedly the waiter made a very valid point but called it as it is. The owner was also in the wrong because at the end of the day those words were very demeaning to a person (in his defense though he reacted on the same level). Making a person feel that their role in your business is insignificant to you is very bad for employee morale as it also simultaneously insulting the rest of the employees with the same role. The owner should have said instead "That is not a respectful way to talk to me and also this is my business and I'll fire whoever I please for my own reasons". Telling someone to "know their place" is just another way of telling someone "you are beneath me", and saying that is not ok with me.
I agree that the server had the problem spot on. But the way he approached it, undermining the authority of his boss, was unacceptable, which is why the owner had to stand his ground, especially in the presence of another employee. The right approach was to seek this conversation in a 1-on-1 isolated situation, because otherwise he shows disrespect, and that would allow another employee like Pinto to completely dismiss the authority of the owner as well.
An idea would have been to tell the boss what his problem is and that is that he felt like he had to start lying to the customers because he had nothing else since he couldn't do his job. He could have told him about his frustration and that he wanted to do a good job but he wasn't able because of the cirumstances. Instead he acted as if he was in Gordon's position and he even seemed to have copied his tone of voice. Not a smart move but understandable out of his frustration and the hope that something could have changed.
The owners were clearly the problem here. They were lazy and unambitious. Terry, instead of firing Pinto(who should have already been fired) chose to disrespect his waiter. He did nothing at all. The restaurant desperately needed a general manager to get things organised and fast forwarded, but the owners were clearly dumb. Them being a good couple and sweet lovely grandparents has nothing to do with business. Business is ruthless and they need to learn that. No wonder the restaurant has closed.
1. Owner = kid who tries too hard to be with his crush 2. Server = real homie who tells friend that the crush is no good 3. Chef = the crush that ate glue for 3 years
He just said he was trained in Italy, he never said it was an Italian chef who taught him how to cook :D Might as well been a fast food place or just a really shitty restaurant because those also exist in Italy.
@@causti9744 Or taken in with a relative for charitable reasons. Or maybe kitchen duty in a prison. Having an ingredient that is out of season and have to be imported at great expense on several items on the menu is just reckless, yet still cutting corners with the prepped "fresh frozen"... 😛
not really u can train to be a chef but being a headcheaf is totally different thing and u actually need to study for it or learn it from experience, but since the owner haven't gottena clue to wtf is going on thats why he can do whatever he wants in the kitchen
"You're a waiter, remember who you work for" - the guy hiding red faced in the back while his servers take the flak for his garbage management practices.
Funny thing is the restaurant closed shortly after and blamed Gordon’s changes as one of the reasons they closed. Additionally Terry acted like he had no experience during the episode whilst it was later learned he had 20 years of experience as a head chef previously.
@@lycan2494 couple of articles i read on the internet that visited the business after kitchen nightmares, sorry i don’t have links for you it was a while ago. Edit: i believe one of the websites that mentioned it was kitchen nightmares revisited.
You almost fire the waiter for telling you that you are a crappy owner, but keep the chef who can't even cook a risotto? Terry deserved to nosedive big time. Humiliating the waiter and telling him that he's just a waiter and to know his place, doesn't make you a boss. Shameful and disgusting, Terry! No wonder the restaurant crashed and burned.
Not to mention that he and his wife blamed Gordon for their failure So really, that encounter with the waiter was his real personality - on camera, it looks like an act he tried to play out to sound like he's a good guy when he really isnt if thats how he talks to his staff
I felt bad for Brian, the "you're a waiter, remember who you are" comment was uncalled for. it's so hard to have upset customers all day for something out of your control
I will never understand what Gordon saw in these owners. They had no clue what was happening in their kitchen, didn't know anything about the industry, didn't know their quality was bad and that their chef was underperforming, really didn't take much responsibility... And yet Gordon was like "Aww, you're so perfect, aww, I really think you two are amazing". Wat.
And to boot, they blamed him for this place’s closure a bit after the episode aired. His judgement of their character was very strange to me in this one.
@@aussiemouth747 they were definitely fools. They got ripped off on the price of the restaurant, ripped off by their head chef. They lacked any experience or willingness to learn the business and therefore stupid as they are, they went out of business.
“Remember who you work for” Not you. Brian should have quit right there. He was right about everything and Terry had to turn to a power trip in order to respond
@blue As someone closely connected to the service industry, you NEED to respect your staff. Not because you aren't the boss but because they are human and you NEED to treat them like that. I do not think "poor Terry" I think "cowardly Terry". It is easy to play an alpha male over a waiter nearly half your age. And the waiter shouldn't need to sugarcoat everything. He was blunt but not curt, he was open but not rude and he didn't even point it out as a character flaw, he pointed out something that can be changed within a second. "It really isn't that horrible" no, but it is pretty bad. He pretty much told him to mind his place. You can't talk to people like that. I've seen INTERNS treated better when they overstep.
@@anib18 Nope, he just said something all people knew for long time, but not Terry. I'm sure they complained about chef before and Terry did nothing about it.
I have had that happen to me once in a restaurant. I quit on the spot. He then called me for 3 days straight just to cuss me out. Complete fragile manchild. I had to serve him a restrainig order.
I'm Indonesian and have been eating rice my whole life. Usually cooked rice expired after 24 hours, 36 hrs max. The idea of people eating 8 day old rice made my stomach churn 😂😂😂
@@hircine92h Pretty much the only exception I know of it for making Egg Fried Rice, which traditionally calls for day-old rice, but even then it's specifically only rice made the day before, and is never going to be more than 24 hours old.
For anyone wondering. Cafe 36 closed a few month after this was aired. It was filmen in February 2008 and aired in January 2009. It closed in April 2009
What became of Cafe 36? During the filming of the episode, the Gilmers actually became friends with Ramsay, and they had a very successful beginning to 2009 because of the changes made based on his recommendations. They updated their decor, developed a more contemporary menu and added some local artwork. After the episode aired, chef Pinto was fired and replaced by Barney, who eventually left also to finish his studies. Pinto moved on to work for a family restaurant in the area. Cafe 36 closed in April of 2009. The Gilmers blamed the weak economy and Chef Ramsay’s interference, however, reviews still confirmed the truth behind the claims of poor food and service. Whether a victim of a poor economy or of Chef Ramsay’s tough love, Cafe 36 is now nothing but an abandoned, forsaken dream. Edit:Holy Macaron thanks for the likes also ... honest opinion: it's a good thing that KN was discontinued. Albeit how Gordon Ramsay helped many restraunts most of them end up closed shortly after Ep aired. This is really disappointing for both restraunt owners and Gordon and his team who always do the remodeling of the place.
sounds like they never really changed their ways and as a result slipped back into old habits and couldn’t accept the responsibility of said actions so blamed everyone/everything but themselves.
The owner doesn’t look like the wagon delivery but yet they still have done it Man she was right when she said she doesn’t need she doesn’t know her ass from the home
Update: What became of Cafe 36? During the filming of the episode, the Gilmers actually became friends with Ramsay, and they had a very successful beginning to 2009 because of the changes made based on his recommendations. They updated their decor, developed a more contemporary menu and added some local artwork. After the episode aired, chef Pinto was fired and replaced by Barney, who eventually left also to finish his studies. Pinto moved on to work for a family restaurant in the area. Cafe 36 closed in April of 2009. The Gilmers blamed the weak economy and Chef Ramsay’s interference, however, reviews still confirmed the truth behind the claims of poor food and service. Whether a victim of a poor economy or of Chef Ramsay’s tough love, Cafe 36 is now nothing but an abandoned, forsaken dream.
The way the owner acted here made it obvious that this restaurant has no chance what so ever. The owner wasnt commited to change in any way. He did exactly what Gordon told him to but he did not try to understand why those changes were needed nor did he change his attitude at all.
There is absolutely no way Gordon Ramsay's "interference" caused the downfall lol. I mean break it down... A Michelin Star Chef prepares an entire new menu for you. You fire your weak staff. He completely redecorates your outdates decor. He teaches you that you need to step up and be firm in order to run a restaurant. Wtf more do you want?! Gilmers are out of their minds if they think the fall of their restaurant is due to anyone but themselves.
If anyone wants to know the update of this restaurant, the show was filmed on February 2008 and closed on 18 April 2009. They blamed the poor ecomony and Gordons interference. Barney also left soon after to pursue his studies on culinary skills.. Soo sad!
at that brian scene, jesus, terry, that is NOT the way to be "firm" i know gordon told you you need to start being firm but you need to be firm in the right direction, brians working his ass off to keep people happy and pinto is laughing at you behind your back, that was a terrible response from terry
27:05 - I'm really angry at the fact that the owner will talk down to the server, but won't say shit to Ramsay... Says a lot about their character. The server tries to give honest feedback and actually cares about the customer service, while the owner just cares about the title...
I think the server was a bit too "aggresive" with how he approached Terry. He just started making demands and he told the boss that one of his colleagues deserves to be fired. I don't know, I don't think I'd like for my staff to be so hostile towards each other. Truth be told, the way Terry responded was also impolite. He could've scorned him about his tone, but also said that his complaints have been noted.
He was even nice about it, honestly. He didn't call him a coward or a dumbass, he said "you are hiding". He pointed out an inaction, not a character flaw...
It's more when he said it. Not what he said. Brian went and said it to them at a moment when he thought he was going to get a pat on the back from Gordon for saying it. Not as a passing comment nor afterwards when they discuss the problems.
Im gonna play devils advocate here. It is important to keep tasting your food while cooking. Even Gordon's mentor Marco Pierre White kept saying "no finger's no food"
@@7GamesUnlimited7 you use a spoon to taste your food. Not your finger (unless you're at home, but as soon as you cook for any other that your close relatives (friend or family) you use a spoon).
What Gordon Ramsay said to the owners, the same thing was said by one of the server- Pinto needs to be fired and Terry the owner needs to step up from hiding. But Terry the owner got upset from the server because he is a server , but was thankful to Gordon. Man..
The Owner is truly dumb, He is protecting the person that is causing all the issues, The waiter telling the owner how it is and the owner getting offended.. You don't deserve to be the owner.
'Business'? If people do this at their homes, they should be forced to evict or abandon their property for being biohazards! Anyone catching them. The thought of eating 3 day old pasta,,, eeeeeshhh. Are they mentally sound?!
What Happened Next at Cafe 36? At the end of the show, we are told that Pinto was fired and Barney was offered the Head Chef job but he left to finish his culinary degree. He was replaced by Jorge Flores and Pinto was said to be working as a chef for a family in the area. Yelp reviews after filming were mixed, with some complaints about the food. Cafe 36 closed on 18 April 2009, blaming the economy and Gordon's changes to the restaurant. On a forum, "Barney" reported that Terry was previously an Executive Chef at a country club for more than 20 years but was made to look like he had little to no industry knowledge during the episode. He also revealed the personal reasons behind his fractured relationship with Pinto, comments Pinto had made about his wife and calling him as a "diner cook".
I do data entry for a F&B social enterprise and my boss asked me to sort out a procurement and inventory list. I nearly shit myself laughing when I saw fresh frozen seafood as an actual purchase
I believe Pinto is one of the greatest chefs of all time. If it weren't for Cafe 36 holding him back, he would be a Michelin star chef. He was a genius, creating new concepts such as fresh-frozen. 16:30 even Gordon Ramsay has never seen Pinto's cooking techniques. That speaks volumes to what a revolutionary chef Pinto was.
My grandpa always made jokes about his freshly frozen bread lol this was in the 90s. Pinto is late to the game. He still deserves some type of medal though....
This owner thinks he can own up to his problems but when it’s someone “under” him telling him the same critiques as Gordon he thinks it’s inappropriate....
To him, a waiter is like the lowest of the food chain, he thinks they can talk to him like that with no consequence When really he just revealed himself to be a two faced a-hole
Did you hear what Gordon said before wearing the jacket in the end? "Perfect mom and dad!"... given the history with his father being abusive towards his mother... that felt emotional!
Gordon's Unforgettable Lines: "Crab Cake more like Crap cake" "God Bless America" "Finally Some Good Fu*king food" "Oh you donkey" "Don't be so stupid" "You Donut" "Where's the Lamb Sauce?!"
Let’s get something straight. 100% of these restaurants were doomed without Chef. His help in no way means they’ll automatically make it. Even if he’s only able to help 1% of the restaurants succeed, that’s still a tall order. Ultimately it’s up to them to use him as a resource.
Exactly, by the time Ramsay comes in, these restaurants are already on life support. Its no wonder that 3/4 of these restaurants closed after Ramsay left. Furthermore, some of these restaurants immediately go back to their old habits. No amount of helps is gonna work if they dont expect to help themselves.
It's the perfect recipe, if he doesn't succeed in bringing them back well they were doomed from the start so it doesn't look bad on his record but if they succeed and survive he's a goddamn genius angel. I love this show
I'm convinced that Pinto's dream is to make a restaurant that's entirely made of the freezer. I wouldn't be surprised if the air conditioner was set to freezing temperatures.
Pinto is the definition of a denial. Absolutely pathetic. And the owners, how can someone be so oblivious to what's going on in their business? Some people don't deserve to own a restaurant.
So oblivious that if Terry had problems with stepping up as the boss, then how did he talk down to the waiter like that so confidently like he does it all the time?
The owner talking to the waiter like that really rubebd me the wrong way. And the fact that that didn't get brought up is disgusting idc how good the couple ate witv everything else. Threatnung to fire a waiter because he can't take the stress anymore and criticises them is unforgivable
I generally don't understand why you would run a restaurant without having experience in kitchen or service. In my country you don't see an owner of a restaurant just standing there and watching his staff working... the owner always works the hardest to help businesses.
The waiter was being cocky and had bad attitude. You can say what you say but with respect. Terry pays his salary. Its not the waiters role to decide who should be fired.
@@Farre88 And yet the Terry's incompetence to manage the restaurant is the reason he's in the predicament in the first place Plus he had apparently no experience whatsoever in the business, so what did he expect to happen?
I always love the irony of the chef boasting about how great their food is and then it cuts to the customers complaining about how horrible or undercooked the food is 💀💀
They may be a nice couple, but the owner was not a nice person. That one scene where he talks down to the earnest waiter is highly indicative of an insecure, small person. He is far more concerned about appearances, statuses, and titles. That he kept Pintos around and even defended him, despite so much criticism from the rest of the staff, just shows how much he doesn't respect his waiters, and I'm assuming it's because Pintos has a better paper pedigree. "You're a waiter; remember that." Seriously power-tripping.
Honestly the composure of the customers is beyond incredible. I remember once we had to wait 2 hours for our food and we were the only ones in the restaurant, We couldn't stop laughing. Imagine 3 and a half hours
One of the best owner couples by far - they're so sweet and they really took all the criticism very professionally and never even got mad. What a great episode
@@alphadogfreak I was referencing that they didn't have an all out verbal brawl with Ramsey like some of the owners in other episodes, not saying they were wonderful people or anything.
that is natural for a failing buisiness. if the managers/owners would understand it, then they would correct it and it would never fall apart to that level of failure. if just the staff where incompetent, the managers could show/tell them how to do their job right or replace them. failing business equals failing leadership
Brian: * tells Terry exactly what's wrong and what he needs to do* Terry: "You're a waiter, remember who you work for!" Also Terry, a minute later: "What do we do? What's going on? How could this happen to us? What do we do?"
I love Gordon's relationship with Terry and Carol. He says in a different episode he doesn't have a good relationship with his parents, so it's really lovely to see him bonding with these two. 💜
If anyone spoke to me like that I would quit. The "chef" needs to be fired asap, cant even cook a decent risotto 😂 Brian is amazing and his honesty is actually good in this line. "Harsh comments" what the truth????
Yeah I thought the same I would've quit on the spot too. You wanna act bossy while hiding good luck! It's not like you couldn't get another job as a waiter in a even better restaurant that actually functions.
Yeah. When the staff takes beatings every day of the week because of your incompetence and the chef obviously being shit (which Gordon also already said), and when then your reaction to someone calling you out on the shit you're fucking up is basically just pulling rank and threatening them instead of listening or at least something like "we'll talk after service"... terrible boss and person, and a weak one at that. You know you are a shit manager/boss when the only thing you apparently can do is pull rank and threaten them with their job.
Brian: take charge
Terry: shut up u work for me
Gordon: u have to take charge
Terry: Gordon really opened my eyes
it wasn't what Brian said, it was HOW he said it. a comment made by lewtable explains it. You don't go up to your boss in the middle of service and speak to them in a demeaning manner, yes people side with the wait staff but even so disrespect like that doesn't fly and shouldn't fly to any owner, hell it's lucky the owner didn't just sack him like some would have for how Brian acted.
@@TheMattyMayhew at a normal place I would agree. But that place couldn't even get a fucking dish out in an hour and a half. That's pathetic
I know he was frustrated and if I am a server, I would too if I can't do my job, but maybe just maybe if he worded it out a bit more passive (since we all know most old people tends to get stubborn and defensive) he would've gotten terry to listen for a bit. And if terry still hadn't listened, well....
i liked Terry up until that point. but after that i just saw him as insecure and wanted his business to fail. because that’s what he deserves. failure. he won’t take anyone’s but gordon’s advice. and when terry told him what literally everyone watching this was thinking. that he needs to be fired. he went off on him. so Terry’s business should fail. for being an uptight insecure piece of shit that seems himself better than his “waiters” u can hear in his voice that he views himself as superior. disgusting man.
Yeah Brian deserves an apology. He's the one who puts the finger in the wound and says it like it is. Terry was too dense and needed strong, clear words.
"pinto has one speed, and that speed is *fuck you"*
the best quote of all time from the entire show.
Agreed.
lmao yes
Man I was gonna say the same thing, best quote I've heard in ages.
that one made me think as well! I THINK - and I don't wanna diminish the quotee - that they cut it that way. He might have said something like: "He's got one speed and that speed is 'i go as fast as i want and if you have a problem with that, fuck you' "
17:56 for anyone looking for the line.
What the owner said to the waiter rubbed me the wrong way. He is there dealing with the constant complaints for hours while the owner hides and apologizes to nobody for the pathetic restaurant experience the diners have to endure.
yeah, if he took his head out of his ass for 3 seconds he would realize that the chef is the reason his restaurant has gone to shit. the waiter should have resigned right then and there but i get its not easy to find a new job right away
@@sandratorsvik6048 Definitely. I have a few words for that owner and taken from Ramsay himself in one of his episodes
"Where were you? How many tables have you talked to? How many customers did you apologize to? How much importance do you give the waitresses the manager? You're doing jackshit mate"
Yes this! The owner is a real clown for ignoring real comments and protecting that fake chef of his. This restaurant deserves to close.
(Edit): It seems they really did close and even blame Ramsay's intervention for one the reasons why they closed. Real ass clowns this couple.
The owner was out of line with the server 100%, maybe, he should listen, It is the staff who serve that deal with his customers and their complaints.
he is just aggressive towards his server but can't do it to the chef because he doesn't want to find another one.
according to a google search: the restaurant closed on april 18th 2009. and the "sweet old couple" blamed gordon for their sales going down. AFTER CALLING HIM FOR HELP
let that sink in for a moment.
And after telling a reasonably pissed off waiter “I’m your boss” to those who don’t work in the restaurant or some big store, that’s the best way to lose your worker
They even sued gordon.
I'm not surprise after he spoke to the waiter the way he did.
That’s so sad. I really hoped it would work out for them… I guess they weren’t so nice after all
Terry was a spineless little maggot and I’m upset that Gordon seemed to let him off so easy through the whole episode. Top notch “Jerk” as you’d say in America……in England we have a few different words for Terry types……non I can repeat here!!
"just because food is coming back to the kitchen doesn't mean I'm a bad chef"
Yes, it does.
lol
Like... By what other metric does a chef know they're bad than people not eating their food?
@@gokuxsephiroth4505 people dying
hahahaha - that's like someone saying just because I keep crashing my planes doesn't mean I am a bad pilot
i'd like to upvote but i might destroy the summoning process..
"Our food is well, well above excellence"
Chef: *Serves a week old risotto and store bought crepes to Gordon*
A week *and* a day old
Crepes and rissoto are so easy!
Hey! It was fresh frozen!
Don't forget the fresh Saliva off Pintos fingers
"Well above excellence"? More like "Well done"!
I felt bad for Terry until he was like "you're a waiter remember who you work for" to Brian, dude he's right, all the servers took the brunt for Pinto & Terry's incompetence
Yep
Right?! I've worked as a waiter, Brian spoke the truth. I gotta give credit where credit is due. After being told that bullshit of "you work for me" he kept his cool. Waiters are the face of any restaurant and deal with majority of shit, hearing that would have been my breaking point.
Yeah I don't think Gordon ever knew about that during filming or he wouldn't have been so nice at the end.
He really lost me there. Can't take an ounce of valid criticism from an employee. That "know your place" BS is why nothing ever gets better
Dude com'n it's just for the show lol
While I do understand your point I do think Brian stepped out of line there, you don't just go to your boss and tell him he is "hiding" and then telling him to fire the chef right infront of the chef. I do understand Brian and I can relate to his frustration, but still he should've approached it in a diffrent manner and not telling his boss what to do. I'm sure none of you would accept your worker telling you what to do in that manner.
I think Brian should've gone to Gordon with that because Gordon is the one Terry would listen to and that's what happened.
The owner really showed his true colors when he flexed his authority to someone that actually cared and deserves to be a leader.
Yes but lazy owners deserve nothing at the end he deserved to be called the boss when he took charge. Not sitting in the corner doing nothing
IK i was really feeling bad for them until he said that
I worked at a fine dining restaurant, and when the owner was there, all he did was bus tables because he knew that's all he could do. I'd tell him to clear table 15, and his response would be I'm right on it.
That’s not entirely fair. That bloke was particularly venomous whenever he got to talk about anyone else (which also says a lot) he was playing up to the camera and the boss knew it. Talking down to someone like that is bad but the waiter was beyond rude in how he approached it.
@@WaniZame not really. he likely wasn't being paid a livable wage and waiters rely on tips. when customers walk out, thats his paycheck walking out the door. he has every right to be frustrated, especially when the entire problem was caused by someone else and he has no control over the situation. he has every right to call out the owner and judging by the fact that the head chef was fired/quit the very next day after gordon left, it looks like that waiters comments were not misplaced.
Is no one gonna talk about that savage waiter?
"It's like really bad sex, it just keeps going on and on and you wish that it would end" - quote of the year haha
He was honest, that is really important as a waiter, and a good person.
Terry is a terrible person! He was 58 in this, you can see by how he dresses , how he gets the waiters to push carts, that he is old fashioned, stubborn and not nice at all.
@@oileengrace8228 just because he's old and oit of touch with the times that doesn't make him a bad person.
@@jacobmassey3897 no but also he needs to stop being stubborn and get with the times.
Or "Pinto has one speed and the speed is Fuck you!" While flipping his middle finger
That one customer waited 3.5hr?!?!? And still didn't get his food?? And he had enough respect to tell them to cancel it and that he is leaving? Wow. I would went into the kitchen and made it myself by that point
I reckon a lot of the time people recognise Gordon and are willing to hang about just because he’s there. Can’t imagine most people taking like a sixth of their day up waiting for the food
@@KeepingItCrafted that's why I was so surprised! That seems crazy to me , but what u said makes more sense because otherwise I'd be waiting like 40min max and then heading to the kitchen slapping bitches up lol
id walk out after 40 minutes, nothing takes longer than that to make in a functioning kitchen
I would have gone*, not "I would have went".
@@Mogamishu did this guy just correct grammar on.... UA-cam hahahaha. Hey man I'll be your friend, I have a feeling you don't have many lolll
Hard to swallow pill: This channel will eventually run out of content cos the show is over
Still, not as hard to swallow as some of the food Gordon has to eat
it already has m8. Literally have been reposting videos for the past 2 months.
@@nikt12 more like 2 years. lol
@@nikt12 the episodes ended 5 years ago
clips get reposted over and over and over, no point watching new vids if you’ve seen any before because it’s all the same shit, but these full episode posts are actually pretty nice
@@jintie eventually they'll run out of full episodes to upload
Honestly Terry really showed his true colours when he pulled that "power play" on Brian. He couldn't think of any good answer so just flexed his position over a waiter while continuing to sulk in the corner doing nothing. He was a small cowardly man who deserved to be called on that.
Yay, he's nothing but an opportunistic jellyfish.
damn i paused to look at a comment , thank you!
Nah I just think that situation was so new to him he didnt really know what to say so said the first thing that came to his mind
@@skypekai Yea but the only time he shows a backbone its when a waiter has finally had enough of the owner being a coward and a chef who shouldn't even be a cook and let them both have it. Instead terry should've finally realize that Pinto was dead weight and fired him. The waiter gave some advice even if it was rude/harsh but its the truth and the owner believing himself better than the waiter cause he owns the place? Like he doesn't realize the waiter can get a job anytime anywhere whilst he'll be spending the rest of his life trying to figure out a way to pay off that debt after failing(btw which they did)
BRIAN WAS OUT OF ORDER! YOU CAN TELL YOUR BOSS HOW YOU FEEL, BUT DONT YOU DARE EVER FORGET WHO'S BOSS!
No one's talking about how they gave Gordon a bottle of wine as a thank you, it's very rare to see the owners be so grateful that they give him a gift at the end
Not just wine - that's a top-vintage Chateau d'Yquem (a cru supérieur Sauternes whose "any old year" price is kinda up there to begin with). That's a helluva gift.
TRUE
I was in semi-drunken tears when he refused it and said they'd share it when he came back to see them, can't lie
Yeah, and after the show, they blamed Gordon and his changes for they closed down their business.
The owner were looking nice only for the camera.
@@DimiHUN lol did that actually happen??
Pinto: "You keep it frozen, fresh-frozen, it stays more fresh"
*brain.exe has stopped responding*
And rice. 9 days old!
Lol
@@bt7846 that's actually dangerous. Theres a spore on rice (and pasta) that if left for too long in the fridge or outside can grow. It appears as white mold and when eaten, causes mild symtoms. However it can devolve into a death due to liver failure. The symtoms are vomiting, nausea and diheorra. Dont ever eat pasta or rice that has been left out, throw it out after 4 days.
@@F.R.E.D.D2986 I throw my rice out after two days
@@JinxMarie1985 good
Pinto was clearly a bad chef, but the owners treatment of the server when he tried to warn him is unforgivable. Kudos to the Server who had the brains to see what the problem was, shame on the owner who treated him so terribly. I see the restaurant has closed, what goes around comes around. Learn to treat your staff with dignity.
Approaching your boss in the middle of service in front of customers and other staff to criticize him and tell him what to do is rude af. I get that the waiter is the underdog in the industry so people naturally stand on their side of the argument but literally any person in a leadership role that intend to succeed would have and should act the same. He didn't dismiss the waiters opinion because he was "just a waiter" but because the way he went about it was de facto questioning his superior's right to lead. Right in the middle of a hectic service no less. As Gordon said himself, the owner had to be more assertive. And cowering to your staff when they act like that in front of other staff is conveying that you're a pushover.
The waiter may have been right in his opinion, but that doesn't mean that he is right in the way he went about it. And in this case the waiter handled it extremely poorly. That owner didn't deserve to have his restaurant closed over something petty like that. Stop acting like it was vindication. Bit of a rant but people need to understand that no matter how friendly or kind your boss is; while you're on duty or at work, he is your boss first and friend second. If you disrespect him, he is not going to have any choice but to bare his fangs to you and make you understand your place. And there's nothing wrong with that because that is what it means to be a leader. Assertive and being the one to make the decisions. Had the owner tried to parley with the waiter at that point the chain of command would have been broken.
Had the waiter approached him *after* service and he was still incredibly dismissive or devaluing the waiter's opinion due to his occupation, that would've been shitty. Not this though.
@@Lewtable I completely agree. The way the waiter asserted himself wheather before or after service was still wrong. Saying it in a more factual way such as "sir we need you and you need to be available, and working with chef Pinto is proving difficult because I can't show my face to my customers/feel disgraceful facing my customers" would have been more appropriate. Though undoubtedly the waiter made a very valid point but called it as it is. The owner was also in the wrong because at the end of the day those words were very demeaning to a person (in his defense though he reacted on the same level). Making a person feel that their role in your business is insignificant to you is very bad for employee morale as it also simultaneously insulting the rest of the employees with the same role. The owner should have said instead "That is not a respectful way to talk to me and also this is my business and I'll fire whoever I please for my own reasons". Telling someone to "know their place" is just another way of telling someone "you are beneath me", and saying that is not ok with me.
I agree that the server had the problem spot on. But the way he approached it, undermining the authority of his boss, was unacceptable, which is why the owner had to stand his ground, especially in the presence of another employee. The right approach was to seek this conversation in a 1-on-1 isolated situation, because otherwise he shows disrespect, and that would allow another employee like Pinto to completely dismiss the authority of the owner as well.
@@Lewtable Please tell me you're a lawyer.
An idea would have been to tell the boss what his problem is and that is that he felt like he had to start lying to the customers because he had nothing else since he couldn't do his job. He could have told him about his frustration and that he wanted to do a good job but he wasn't able because of the cirumstances. Instead he acted as if he was in Gordon's position and he even seemed to have copied his tone of voice. Not a smart move but understandable out of his frustration and the hope that something could have changed.
The owners were clearly the problem here. They were lazy and unambitious. Terry, instead of firing Pinto(who should have already been fired) chose to disrespect his waiter. He did nothing at all. The restaurant desperately needed a general manager to get things organised and fast forwarded, but the owners were clearly dumb. Them being a good couple and sweet lovely grandparents has nothing to do with business. Business is ruthless and they need to learn that. No wonder the restaurant has closed.
Agree 100%
they weren't even that sweet in reality considering the restaurant still ended up closing anyways and they blamed Gordon
yooo guy who is running the channel i hope you have a great day :D
Ur mum
agreeee
It’s 100% Gordon
I was going to point out it might not be run by a guy, could be a woman. Then I remembered Nino runs it and I shouldn’t be shitting on myself
@@Omnipotent-Q who cares if it’s a woman or man he meant the person running the channel get your toxic personality outta here Twitter needs you
1. Owner = kid who tries too hard to be with his crush
2. Server = real homie who tells friend that the crush is no good
3. Chef = the crush that ate glue for 3 years
Instructions unclear, now proposing to a gluestick
Sous Chef = The real person whom everyone ignored
🤣🤣🤣🤣🤣 best comment
hahhahaha
@@margarethmichelina5146 lmfao
I was dying for Gordon to check on Pinto’s credentials. He totally looked like he was lying about his chef training.
Oh i get a feeling his "trained in italy" is either complete bullshit or he was a waiter there for a season or something
@@Simon-ho6ly same!!
He just said he was trained in Italy, he never said it was an Italian chef who taught him how to cook :D
Might as well been a fast food place or just a really shitty restaurant because those also exist in Italy.
@@causti9744 Or taken in with a relative for charitable reasons. Or maybe kitchen duty in a prison. Having an ingredient that is out of season and have to be imported at great expense on several items on the menu is just reckless, yet still cutting corners with the prepped "fresh frozen"... 😛
not really u can train to be a chef but being a headcheaf is totally different thing and u actually need to study for it or learn it from experience, but since the owner haven't gottena clue to wtf is going on thats why he can do whatever he wants in the kitchen
I bet Pinto trained with the same old school European chefs that Joe Nagy did lmao
Self taught by European chefs
😂😂😂😂😂 perfect!
They were in the same classes I heard
Joe obviously self-taught his knowledge unto Pinto.
Gordon: Why are you so cold??
Pinto: I am fresh frozen...
LOL
*LoL*
LOl
Or more like fresh or is it frozen??
LOL
Fresh Frozen is one of the most iconic lines of this show
Reminds me of the Episode "Sakis". The owner said "fresh, frozen out of the can." lol
@@Quarter_Baker was just thinking of that when i saw the comment above 😂
@@doodliedie Ditto that.
Biggest idiot i have ever seen in my life....fresh means frozen....what a joke 🤣
and chef mike
"You're a waiter, remember who you work for" - the guy hiding red faced in the back while his servers take the flak for his garbage management practices.
his business deserves to fail. change my mind
@@daltonastbury5568 its literally been 13 years
Funny thing is the restaurant closed shortly after and blamed Gordon’s changes as one of the reasons they closed. Additionally Terry acted like he had no experience during the episode whilst it was later learned he had 20 years of experience as a head chef previously.
@@Fuzzy9001 source?
@@lycan2494 couple of articles i read on the internet that visited the business after kitchen nightmares, sorry i don’t have links for you it was a while ago.
Edit: i believe one of the websites that mentioned it was kitchen nightmares revisited.
You almost fire the waiter for telling you that you are a crappy owner, but keep the chef who can't even cook a risotto? Terry deserved to nosedive big time. Humiliating the waiter and telling him that he's just a waiter and to know his place, doesn't make you a boss. Shameful and disgusting, Terry! No wonder the restaurant crashed and burned.
Not to mention that he and his wife blamed Gordon for their failure
So really, that encounter with the waiter was his real personality - on camera, it looks like an act he tried to play out to sound like he's a good guy when he really isnt if thats how he talks to his staff
Especially considering he literally has zero restaurant experience. That waiter probably has more restaurant experience than both owners combined.
@@Cruddy129 My god, they looked genuinely nice and decent. Can't believe they turn 360 and blame Gordon after all that he has done for them.
@@Cruddy129, exactly my thoughts. Hierarchy and fame - that's all Terry and Carol were in for.
He just proves that he is a crappy boss
"The chef has no passion"
"The food sucks"
"Chef needs to be fired"
Owner: "What should we do"?
Keep him lol
Promote him 👍
Right lol
Hired him LOL 😆
Owner's wife: "I'm scared."
Owner: "Nah, it'll be fine."
I felt bad for Brian, the "you're a waiter, remember who you are" comment was uncalled for. it's so hard to have upset customers all day for something out of your control
Oh come on ...!!!if is need help go to help them!!! Not to say "you must to fire this guy!"
Ikr 😞
@@silviu-ciprianstratula7474 So waiter should work as waiter and as cook? The fuck you are talking about?
Ramsey told him to be rough...it was just on the wrong person
He said «remember who you work with» lmao
"We don't know what the problem is"
Camera: *shows chef*
The cameras in this show is never disappointing
when is it?
foreshadowing
I will never understand what Gordon saw in these owners.
They had no clue what was happening in their kitchen, didn't know anything about the industry, didn't know their quality was bad and that their chef was underperforming, really didn't take much responsibility... And yet Gordon was like "Aww, you're so perfect, aww, I really think you two are amazing". Wat.
And to boot, they blamed him for this place’s closure a bit after the episode aired. His judgement of their character was very strange to me in this one.
They were obviously fools. Sinking all that money into the restaurant at that age. They could have put it in the bank and almost retired.
@@aussiemouth747 they were definitely fools. They got ripped off on the price of the restaurant, ripped off by their head chef. They lacked any experience or willingness to learn the business and therefore stupid as they are, they went out of business.
It was because they were old and acted all innocent like they didn't know better. That's why they got Gordon's pity. Old age lol
Gordon is Like Nanny McPhee, when the restaurant owners need him but don't want him he stays, when they want him but no longer need him he must go
fuck 2005 throwback there
ah the old times with that movie
*ok*
You just made me imagine Gordon in a Nanny outfit all of the sudden
best comment on here 😂
I often think Gordon over-reacts. But Pinto just seems like he's ripe for the abuse. Fresh frozen? He's a fresh pillock
Who freezes butter?
@@madtabby66 them!!
@@madtabby66 Good Question
@@madtabby66 pinto XD
Legend lmao
“Remember who you work for”
Not you. Brian should have quit right there. He was right about everything and Terry had to turn to a power trip in order to respond
@blue As someone closely connected to the service industry, you NEED to respect your staff. Not because you aren't the boss but because they are human and you NEED to treat them like that. I do not think "poor Terry" I think "cowardly Terry". It is easy to play an alpha male over a waiter nearly half your age. And the waiter shouldn't need to sugarcoat everything. He was blunt but not curt, he was open but not rude and he didn't even point it out as a character flaw, he pointed out something that can be changed within a second.
"It really isn't that horrible" no, but it is pretty bad. He pretty much told him to mind his place. You can't talk to people like that. I've seen INTERNS treated better when they overstep.
@blue You are the one bringing hate into it. There is nothing in the original comment indicating that they hate the man.
@@anib18 no he wasn't
@@anib18 Nope, he just said something all people knew for long time, but not Terry. I'm sure they complained about chef before and Terry did nothing about it.
Terry did nothing about it... Pinto left even before they could ever fired him. Hahahaha
28:21 if a boss say that to me, I quit. Thx to us, the waiters, restaurants are open, we are the face of all restaurants. Never forget that.
I have had that happen to me once in a restaurant. I quit on the spot.
He then called me for 3 days straight just to cuss me out. Complete fragile manchild. I had to serve him a restrainig order.
Jesus
I'm Indonesian and have been eating rice my whole life. Usually cooked rice expired after 24 hours, 36 hrs max. The idea of people eating 8 day old rice made my stomach churn 😂😂😂
Mo muntah sumpah
Yeah me too, when I was seeing that, I'm just like you wtf
Agree lol
The next day, its trash and has no taste at all. Rice has to be fresh every time.
@@hircine92h Pretty much the only exception I know of it for making Egg Fried Rice, which traditionally calls for day-old rice, but even then it's specifically only rice made the day before, and is never going to be more than 24 hours old.
Pinto : "the customers reaction in the restaurant is very positive"
Cameraman : * shows customer complaining *
I love this show
Lol
I love you too
H e l l o x x s a p p h i r e x x : D
Ramsay: How is my grandmother?
Pinto: She's alive dead
Ramsay: What?
Pinto: Alive dead , that the way she can live longer
Ramsay: Bloody Hell
😂😂😂😂😂😂😂😂
Bloody hell! 🤣🤣🤣
Lmao
I was so confused because I scrolled to this comment before watching the video.
Now it made sense
😂😂😂
For anyone wondering.
Cafe 36 closed a few month after this was aired. It was filmen in February 2008 and aired in January 2009. It closed in April 2009
Who didn’t see that coming?
What became of Cafe 36? During the filming of the episode, the Gilmers actually became friends with Ramsay, and they had a very successful beginning to 2009 because of the changes made based on his recommendations. They updated their decor, developed a more contemporary menu and added some local artwork. After the episode aired, chef Pinto was fired and replaced by Barney, who eventually left also to finish his studies. Pinto moved on to work for a family restaurant in the area. Cafe 36 closed in April of 2009. The Gilmers blamed the weak economy and Chef Ramsay’s interference, however, reviews still confirmed the truth behind the claims of poor food and service. Whether a victim of a poor economy or of Chef Ramsay’s tough love, Cafe 36 is now nothing but an abandoned, forsaken dream.
Edit:Holy Macaron thanks for the likes also
...
honest opinion: it's a good thing that KN was discontinued. Albeit how Gordon Ramsay helped many restraunts most of them end up closed shortly after
Ep aired. This is really disappointing for both restraunt owners and Gordon and his team who always do the remodeling of the place.
Welp now i am sad. Thanks
sounds like they never really changed their ways and as a result slipped back into old habits and couldn’t accept the responsibility of said actions so blamed everyone/everything but themselves.
The moment the owner was mean with the waiter i stopped caring if they fail
Ramsey's interference? Why do people have to blame others.
Damn that sad
“you’ve aged waiting for the main course” 😂😂😂😂😂😂😂 poor man
I love how Pinto say's it like it's one word...
*FRESHFROZEN*
The two words were fresh frozen together, so they can't be separated easily.
😂😂😂😂@@Cenentury0941
Have u seen the other episode with the *FRESHFROZENOUTOFTHECAN*
@@CNKCE I have yeah 😂 so good
The owner doesn’t look like the wagon delivery but yet they still have done it Man she was right when she said she doesn’t need she doesn’t know her ass from the home
Brian is pinnacle heartland humor and attitude. May he find eternal strength and fulfillment. I hope he's doing well.
Update:
What became of Cafe 36? During the filming of the episode, the Gilmers actually became friends with Ramsay, and they had a very successful beginning to 2009 because of the changes made based on his recommendations. They updated their decor, developed a more contemporary menu and added some local artwork. After the episode aired, chef Pinto was fired and replaced by Barney, who eventually left also to finish his studies. Pinto moved on to work for a family restaurant in the area. Cafe 36 closed in April of 2009. The Gilmers blamed the weak economy and Chef Ramsay’s interference, however, reviews still confirmed the truth behind the claims of poor food and service. Whether a victim of a poor economy or of Chef Ramsay’s tough love, Cafe 36 is now nothing but an abandoned, forsaken dream.
If that's true, then its very sad.
Deserves to be shut serving crap and owners who attack waiters deserved nothing but to crash and burn
The way the owner acted here made it obvious that this restaurant has no chance what so ever. The owner wasnt commited to change in any way. He did exactly what Gordon told him to but he did not try to understand why those changes were needed nor did he change his attitude at all.
There is absolutely no way Gordon Ramsay's "interference" caused the downfall lol. I mean break it down...
A Michelin Star Chef prepares an entire new menu for you.
You fire your weak staff.
He completely redecorates your outdates decor.
He teaches you that you need to step up and be firm in order to run a restaurant.
Wtf more do you want?! Gilmers are out of their minds if they think the fall of their restaurant is due to anyone but themselves.
Had me in the first half not going to lie
The waiter would have better positioned in a managerial role - identified the problem and willing to adress it, head on
“Fresh frozen is a state of matter that breaks our understanding of physics”
And that's a fact
"So the only stuff you don't freeze is the stuff that comes in frozen." 13:45 owned xD
And chemistry too.
not really tbh when u freeze something and like 3 hours pass by, that’s fresh frozen
*ok*
The most shocking part of this show is that people actually wait 2 hours for food. I walk after 45 minutes.
Owners: “We haven’t the faintest idea what’s wrong with our eating establishment.”
Restaurant: “Your inedible food will arrive in 3-5 busy days”
@JEEVAN RACHITA RAM stop committing haram
@@asianbean8204 Oui oui🧎♀️🧎♀️🧎♀️🕋
@@asianbean8204 yes 🙏
😅😅😂
I think ill be hungry in a month .... oh better order now , just to be sure
1 month later ..... "that will be another 3 to 5 minutes"
If anyone wants to know the update of this restaurant, the show was
filmed on February 2008 and closed on 18 April 2009. They blamed the
poor ecomony and Gordons interference. Barney also left soon after to
pursue his studies on culinary skills.. Soo sad!
No so good any owner like Terry doesn't deserve a good economy
I don't think Gordon has any blame in that 😆
They turned around and sued gordon. Crazy wakkos.
You forgot to add that Pinto was fired right after relaunch night...
@@NoungaNounga-d3y They mentioned that right at the end of the video (literally the very last few seconds) :)
The best part to my Friday
Friday is the best day lol
:)
( ͡👁️ ͜ʖ ͡👁️)
( 👁️︠ ‿‿ ︡👁️)
yeah😂
I would have been really happy if I had a man like brain in my team. He was loyal, passionate about the work and really loved the restaurant.
Like brain lol
I wonder if Gordon watches these back and gets so amused/annoyed by all the shit that owners and chefs say when he can’t hear
We could power a city with the rage
I just hope he has an earpiece and they tell him live while he's looking somewhere else
He just laugh it off and drove off in his 2 Mil $ Ferrari
@@Max6850 which one?
Yeah he goes to youtube to watch those. It's not like a TV show where they get the footage and see it before it's edited.
at that brian scene, jesus, terry, that is NOT the way to be "firm" i know gordon told you you need to start being firm but you need to be firm in the right direction, brians working his ass off to keep people happy and pinto is laughing at you behind your back, that was a terrible response from terry
"It's cold... Cold, _BRRR!_ Cold!"
Gordon kills me, man.
Ikr
Wombat
@@noblecyborg-savage Kangaroo
@@beardlessodin945 Platypus
@@PlatinumEagleStudios Manatee. 🦭
pinto's unwavering calmness is almost fascinating
He's calm because he doesn't give a shit.
Human diversity is a tremendous spectacle
27:05 - I'm really angry at the fact that the owner will talk down to the server, but won't say shit to Ramsay... Says a lot about their character. The server tries to give honest feedback and actually cares about the customer service, while the owner just cares about the title...
I think the server was a bit too "aggresive" with how he approached Terry. He just started making demands and he told the boss that one of his colleagues deserves to be fired. I don't know, I don't think I'd like for my staff to be so hostile towards each other. Truth be told, the way Terry responded was also impolite. He could've scorned him about his tone, but also said that his complaints have been noted.
@@drugmate9710that cook is fucking it up. He cant cook. The owner doesnt see it. Brian os an absolute W. If gordon can say it why cant he
Terry: "What do we do?"
Also Terry in dinner service: "I am your boss, you are just a waiter" then proceeds to do nothing
Yep, he thinks no one would hear him so he finally dropped his act and shown his true self as the "boss"
Can’t believe Brian got heat for telling the owner what he needs to hear
He was even nice about it, honestly. He didn't call him a coward or a dumbass, he said "you are hiding". He pointed out an inaction, not a character flaw...
Terry then proceeds to sit there and do fuck all.
Just how the owner protecting pinto
Terry even blamed Gordon for their restaurant failed after the show.
It's more when he said it. Not what he said. Brian went and said it to them at a moment when he thought he was going to get a pat on the back from Gordon for saying it. Not as a passing comment nor afterwards when they discuss the problems.
19:42 I love how fast Gordon can put on a coat. I wish I had speed like that
lmao
Pinto: "If we had another chef, our service would be faster".
Restaurant's email inbox: "Chef Mike Rowave has applied for your position on Indeed".
lol
Its interesting I'm a chef it's need more people bic on the floor was 6 people and in the kitchen only two???
Lmaoooo
“Mike Rowave” bruhhhhh 😂
I wanted gordon to see pinto touch the food and licking his fingers
I wanted the customers to see it.
Im gonna play devils advocate here. It is important to keep tasting your food while cooking. Even Gordon's mentor Marco Pierre White kept saying "no finger's no food"
@@7GamesUnlimited7 you use a spoon to taste your food. Not your finger (unless you're at home, but as soon as you cook for any other that your close relatives (friend or family) you use a spoon).
@@7GamesUnlimited7 yeah but wash your hands after
@@RagmaticalRachel no you use a spoon
This episode is so fresh it's RAAAAAAAW
It's still running around the field
doesn’t make sense
@@ItsJCYT My fave Gordon insult ever "This squid is so raw you can still hear it telling spongebob to go fuck himself" lol
@@mrthelwulf4566 that's the point
rawr xp
What Gordon Ramsay said to the owners, the same thing was said by one of the server- Pinto needs to be fired and Terry the owner needs to step up from hiding.
But Terry the owner got upset from the server because he is a server , but was thankful to Gordon. Man..
THIS episode is just huge BIG BRAIN TIME
Fresh frozen brain time
@@RandomPerson-vz3lc nah just a frozen brain freshly freezed
GORDON: Is the humble pie fresh?
PINTO: Yes it is fresh frozen.
The Owner is truly dumb, He is protecting the person that is causing all the issues, The waiter telling the owner how it is and the owner getting offended.. You don't deserve to be the owner.
Well thank goodness this shithole restaurant is gone and the owners are in the ground now.
Classist..? Lol
🙌💯
@@MaxximumRage really? what happened to the restaurant and the what about the owners?
@Hircine92h It closed in 2009 apparently the owners blamed it on the economic and Ramsay
I can't even pretend to care about this restaurant after the way the owner snapped at the waiter. What an arrogant loser.
"I rest my case"
"Certified jerk"
The things Gordon says get me every time lmao
I'm sick from all these owners not knowing they don't serve fresh food
like wtf
it's a deadly business decision.
'Business'?
If people do this at their homes, they should be forced to evict or abandon their property for being biohazards! Anyone catching them. The thought of eating 3 day old pasta,,, eeeeeshhh. Are they mentally sound?!
He was busy cleaning toilets, making things look nice, trusting his executive chef. They both kept saying they didn't know what was wrong. They didnt!
These owners specifically are extremely stupid and I'm surprised there isn't more comments about that.
We sure appreciate that Gordon runs out of the restaurant to talk to us lol
This needs more likes lol I thought it was great
What Happened Next at Cafe 36?
At the end of the show, we are told that Pinto was fired and Barney was offered the Head Chef job but he left to finish his culinary degree.
He was replaced by Jorge Flores and Pinto was said to be working as a chef for a family in the area.
Yelp reviews after filming were mixed, with some complaints about the food.
Cafe 36 closed on 18 April 2009, blaming the economy and Gordon's changes to the restaurant.
On a forum, "Barney" reported that Terry was previously an Executive Chef at a country club for more than 20 years but was made to look like he had little to no industry knowledge during the episode.
He also revealed the personal reasons behind his fractured relationship with Pinto, comments Pinto had made about his wife and calling him as a "diner cook".
* _Fresh Frozen _ *
A state of matter even scientists around the world can't understand.
But *Pinto* can.
I do data entry for a F&B social enterprise and my boss asked me to sort out a procurement and inventory list. I nearly shit myself laughing when I saw fresh frozen seafood as an actual purchase
I believe Pinto is one of the greatest chefs of all time. If it weren't for Cafe 36 holding him back, he would be a Michelin star chef. He was a genius, creating new concepts such as fresh-frozen. 16:30 even Gordon Ramsay has never seen Pinto's cooking techniques. That speaks volumes to what a revolutionary chef Pinto was.
My grandpa always made jokes about his freshly frozen bread lol this was in the 90s.
Pinto is late to the game.
He still deserves some type of medal though....
trump, is that you?
@@vlogcity1111 yea he's slow to the game. Freeze-dried fresh frozen is the next trend on the grow!
Yes
In dreams
As his mother your opinion really doesn't count
This owner thinks he can own up to his problems but when it’s someone “under” him telling him the same critiques as Gordon he thinks it’s inappropriate....
To him, a waiter is like the lowest of the food chain, he thinks they can talk to him like that with no consequence
When really he just revealed himself to be a two faced a-hole
12:18 "cold, cold, brrr, cold" One of the best lines.
" I'm dying to taste the risotto "....what Gordon actually meant: " I'm dying from tasting the risotto "
lol
😂😂😂😂😂😂
Whoever runs this channel you are the best
Agreed
Interesting that it's not actually ramsay. 5mil subs and not verefied.
I was thinking the same thing 😆😆😂😂😂
Apart from when they pulled the prank on April fools and posted that pic of new kitchen nightmares coming soon 😫😫😫😔
Fax
Did you hear what Gordon said before wearing the jacket in the end? "Perfect mom and dad!"... given the history with his father being abusive towards his mother... that felt emotional!
I'm telling you why he said so. Terry's being a yes-man made him feel like "a man in charge at last beside whom I can feel like an eye-opening son!".
It is always bosses who cannot act like a decisive boss that respond to criticism with "shut up, I am your boss".
Props to carole for keeping it together
She looked genuinely scared for most of the show.
She knew the severity
I feel bad for her because she keeps saying: "I'm scared." Many times and wants to cry. But, her husband keep in denial.
Effing pinto
But she also said the food was great
Gordon's Unforgettable Lines:
"Crab Cake more like Crap cake"
"God Bless America"
"Finally Some Good Fu*king food"
"Oh you donkey"
"Don't be so stupid"
"You Donut"
"Where's the Lamb Sauce?!"
“What are you?”
where's the "f* me!"? 😂😂
“billy silly”
"You, you, f*ck off"
He never did find that lamb sauce
Let’s get something straight. 100% of these restaurants were doomed without Chef. His help in no way means they’ll automatically make it. Even if he’s only able to help 1% of the restaurants succeed, that’s still a tall order. Ultimately it’s up to them to use him as a resource.
Exactly, by the time Ramsay comes in, these restaurants are already on life support. Its no wonder that 3/4 of these restaurants closed after Ramsay left.
Furthermore, some of these restaurants immediately go back to their old habits. No amount of helps is gonna work if they dont expect to help themselves.
@@Saicofake They are pathetic!
@@Saicofake yep. It’s the people themselves. I should know. Every problem in my life has been caused by me. That’s generally the rule.
True, most of these places are already too far gone financially for anything the show does will save them.
It's the perfect recipe, if he doesn't succeed in bringing them back well they were doomed from the start so it doesn't look bad on his record but if they succeed and survive he's a goddamn genius angel. I love this show
"So the only stuff you don't freeze, is the stuff that comes in frozen" 😂 I'm dying
I'm convinced that Pinto's dream is to make a restaurant that's entirely made of the freezer. I wouldn't be surprised if the air conditioner was set to freezing temperatures.
He should serve icecream I think XD
He might the Indian Mr. Freeze!
All that's missing is chef mike
My heart melts whenever Carol in on screen - bless that poor woman
She died shortly after they went bamkrupt
@@maddox6667
Pinto is the definition of a denial. Absolutely pathetic.
And the owners, how can someone be so oblivious to what's going on in their business? Some people don't deserve to own a restaurant.
So oblivious that if Terry had problems with stepping up as the boss, then how did he talk down to the waiter like that so confidently like he does it all the time?
I had to go back and listen again each time he said
"I'm 58 years old".
Dude looks like my grandfather did at 75.
The owner talking to the waiter like that really rubebd me the wrong way. And the fact that that didn't get brought up is disgusting idc how good the couple ate witv everything else. Threatnung to fire a waiter because he can't take the stress anymore and criticises them is unforgivable
I generally don't understand why you would run a restaurant without having experience in kitchen or service. In my country you don't see an owner of a restaurant just standing there and watching his staff working... the owner always works the hardest to help businesses.
The waiter was being cocky and had bad attitude. You can say what you say but with respect. Terry pays his salary. Its not the waiters role to decide who should be fired.
@@Farre88 And yet the Terry's incompetence to manage the restaurant is the reason he's in the predicament in the first place
Plus he had apparently no experience whatsoever in the business, so what did he expect to happen?
I always love the irony of the chef boasting about how great their food is and then it cuts to the customers complaining about how horrible or undercooked the food is 💀💀
"I think they gotta catch the shrimp first" he saw his chance and had a great joke for the occasion i say well done sir.
I’m going to cry at this ending. This couple is truly amazing.
They may be a nice couple, but the owner was not a nice person. That one scene where he talks down to the earnest waiter is highly indicative of an insecure, small person. He is far more concerned about appearances, statuses, and titles. That he kept Pintos around and even defended him, despite so much criticism from the rest of the staff, just shows how much he doesn't respect his waiters, and I'm assuming it's because Pintos has a better paper pedigree. "You're a waiter; remember that." Seriously power-tripping.
Honestly the composure of the customers is beyond incredible. I remember once we had to wait 2 hours for our food and we were the only ones in the restaurant, We couldn't stop laughing. Imagine 3 and a half hours
Yeah.. The place I go to lunch with my father once a month, the food is on the table in 5 min.. and it is delicious.
@@Kat-mu8wq Jesus christ 5 mins, thats so quick no way thats made fresh
@@haqgames9921 soemtimes it can still be fresh, just as long as there’s enough preparation
@@wigglewiggle4201 Sure, Pinto. Sure.
@@haqgames9921 fReSH FroZeN food
Sous Chef was the only guy who actually enjoyed Pinto being grilled 🤣
Nahh me too
Service guys as well.
Everyone loves when a fraud gets exposed
One of the best owner couples by far - they're so sweet and they really took all the criticism very professionally and never even got mad. What a great episode
Really? Did you miss this part 27:20
Also blamed Gordon when they had to close down in 2009
@@alphadogfreak I was referencing that they didn't have an all out verbal brawl with Ramsey like some of the owners in other episodes, not saying they were wonderful people or anything.
I love how the lower-level staff almost always knows whats up. It's always the owner and managers who have no idea whats going on
that is natural for a failing buisiness. if the managers/owners would understand it, then they would correct it and it would never fall apart to that level of failure. if just the staff where incompetent, the managers could show/tell them how to do their job right or replace them. failing business equals failing leadership
Yes, floor workers always know exactly the issues. The key is to make them comfortable enough to voice them early, and act on it.
Half the places wouldn't have needed Gordon if the owners had listened to their staff.
Welcome to like every company/ business in the world.
Brian: * tells Terry exactly what's wrong and what he needs to do*
Terry: "You're a waiter, remember who you work for!"
Also Terry, a minute later: "What do we do? What's going on? How could this happen to us? What do we do?"
i love how gordon just goes out, comments his thoughts then goes back in
I love Gordon's relationship with Terry and Carol. He says in a different episode he doesn't have a good relationship with his parents, so it's really lovely to see him bonding with these two. 💜
Good ol fresh-frozen cooked-raw food with a side of sweet-salty salad and warm-cold cup of dry-wet water
😂😂😂😂
🤣🤣🤣
I’m starting to question if pinto really ever went to cooking school
😆😆
@@dishtv8989 stfu
The real problem with "Fresh Frozen" food, is it's always "Hot Cold" when served...
i lafed harder than i shouldve
Shoto Todoroki
If anyone spoke to me like that I would quit. The "chef" needs to be fired asap, cant even cook a decent risotto 😂 Brian is amazing and his honesty is actually good in this line. "Harsh comments" what the truth????
Yeah I thought the same I would've quit on the spot too. You wanna act bossy while hiding good luck! It's not like you couldn't get another job as a waiter in a even better restaurant that actually functions.
@@aab7915 it's the worst possible matchup normally bossy bosses should you know be present in the place of business
Yeah. When the staff takes beatings every day of the week because of your incompetence and the chef obviously being shit (which Gordon also already said), and when then your reaction to someone calling you out on the shit you're fucking up is basically just pulling rank and threatening them instead of listening or at least something like "we'll talk after service"... terrible boss and person, and a weak one at that.
You know you are a shit manager/boss when the only thing you apparently can do is pull rank and threaten them with their job.
15:15 “my things come back doesn’t mean I’m a bad cook” the level of delusion and ego on that guy is immeasurable
The second night he thought the kitchen service was “good.” Jesus fuck.