Everything That's Wrong With My Tesla Model 3 - Quality Problems
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- Опубліковано 22 гру 2018
- All of the quality issues that my brand new Tesla Model 3 arrived with.
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A detailed look at the build quality issues with my mid-range Tesla Model 3 including exterior scratches, paint quality issues, panel gaps, and panel placement.
What quality issues did my Tesla Model 3 Mid-Range arrive with? It's been heavily reported that while Tesla has been ramping up the production quantity of Tesla Model 3's, the quality of the builds is not fully there. In this video we'll look at all of the various paint scratches on my Model 3, paint defects, and also the mismatching panel gaps on each side of the vehicle. As a control, we'll also look at the panel gaps on my Subaru Crosstrek (a vehicle that cost 1/2 the price), and see how the panel gaps compare to the Tesla at the exact same locations. All of the issues shown in this video are from how the car arrived at my house. I took delivery on November 29th, and the car went straight into my garage at 22 miles on the odometer for this video to be filmed. I had not yet driven the car before filming this video, except from taking it from the delivery truck and placing it into my garage, several hundred feet of travel. Are the flaws I show worth mentioning, or am I simply being petty? Feel free to let me know how you feel in the comments.
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Lots of vernier caliper experts in the comments! "Jason, you don't know what you're doing away from a whiteboard!" While partially true, whiteboards are my safe space, I know how to use a caliper haha. The reason I'm not using the other end of the caliper (as demonstrated at 10:48, when measuring a glass gap) is because even though it's plastic, it'd be enough to scratch the paint if I wasn't super careful with it. Easier to hover over it, get it as close as possible (with my eyes, not the camera you're watching from), and not worry about scratching the areas I'm measuring. That cool? Find your next ride here! www.autotempest.com/
You're doing an incredible job 👌love your videos
Engineering Explained
Wow that’s crazy , well good thing they got you covered .. hope you have a safe and wonderful Christmas holiday 🙂 much blessings for you and your love ones .. even though I don’t work on cars my main hobby is collecting fragrances as I have my own channel on here UA-cam I just enjoy watching your videos because I learn a lot and have a heavy love cars and I and also DIY guy ..
cheers
I don't care who you are, if you're spending good money on a new car from ANY manufacturer this kind of quality is unacceptable.
Engineering Explained I saw no problem with the measuring, obvious to most thinking people.
But if you are worried about scratching, might not wanna do what you did when you showed the different in bumper vs hood. Because your nails, how smoothed they may be, will make scratches. To small to see easy, but they are there.
And that paint job is so beyond unacceptable. All the scratches you showed was all of them way beyond ok.
As someone who often put ceramic coating on new cars, I would say the orange peel is the norm now a days. But those canyons through the paint thankfully is not.
Good job Jason. I certainly think that the paint and gap quality are not acceptable. Nothing compared to Toyota and Honda cars I owned in the past.
It is actually very considerate of Tesla to put the first scratches on the car so that you don't have to. That first scratch can really ruin your day.
Haha, so true, first scratch is THE WORST!
Soooo... congrats. One fear prevented 😂😂
I wonder if Tesla has a rock chip option for the front bumper/frunk? The first one on my new car sucked. But seriously get a clear bra after paint correction lol
LOL!
You know... you got a point there lol xD
Soapy Wooder fixes everything! Knees hurt, soapy wooder. Tesla with scratches, soapy wooder. Engine not running, soapy wooder.
Hahaha, wooder wooder wooder!!
Another amazing cross over :)
We would say the same thing about drinking water in the Army. This cracked me up :D (Stay Hydrated!)
Hey, you got some awesome helpful videos on your channel btw, 😉 keep it up.
Glad you are still with us, Chris Fix.
If I'm paying $45-50k for a new car it had better be constructed to at the very least the standard of a Subaru Crosstrek ($21k).
Or even a Nissan Versa.
My 1994 Caprice Classic wagon has better panel fitment and the original paint has less scratches in it.
nah bro if you're paying 50k for a new car, it better have the quality of a toyota or honda
I spent half that and got a used Challenger R/T.
Half the price, twice the fun.
@Gus Goose ok bro name brands better than Toyota and honda
@@KrazyKrzysztof your all wrong 50k here will get you a nissan gtr. Which is a far superior vehicle to this.
Hey man im working in manufactury, we re assembling audi q8/q7 touareg and believe me if some car go out of factory like your one, lot of bosses would be fired
Best regards from Wolfsburg to Bratislava. 👍
Greetings from Audi Neckarsulm
Andrew Popdžek my 2017 Audi A6 was full of paint defects, and horrible panel gaps brand new from factory. My Model 3 had noe issues at all. Checked the paint thickness, and it was okay. 2019 Model 3. I believe the earlier ones had som issues
@@Aikaramba12 I don't believe you...
Bonswally it’s not 100% perfect, but better than the A6 i had.
Don't worry the paint will be fixed in a software update
Fahim Mosharrof Ratul big lol
U can buy a bicycle and stfu.
@@AM-sx7zi You can cry a little harder.
@@Grunchy005 It was an enclosed trailer nice try deflecting flaws from the factory. Also, orange peel is impossible to cause post production.
@@AM-sx7zi no sense of humor at all huh, moron.
Tesla's quality Control department is the consumer....lol
Warped Perception consumers are the beta testers
@@chevyfan029 very true!!. a friend of mine recently waited a year for a model 3, she just received it about a week ago, it's the all-wheel drive version. She's only had the car for about 1 week and the headlights and taillights are condensing and puddling water... I felt bad for her, I told her "oh my God look at all this water inside the tail lights", she had no clue until I told her. It kind of ruined the new car experience for her, she paid $55,000.
@@WarpedPerception she probably just needs to top off her blinker fluid.
@@jaydumon2784 lol
Like something you'd buy from a furniture clearance warehouse... what happened to your quality parameters tesla?
if i was buying a used car and saw panel gaps like that, i would think the car was involved in a crash and was repaired...
Chris Banana My truck was involved in a big crash and repaired and it’s not that bad.
lmao my dad was a panel beater and would wince if he saw this video
Dodge has the worst
You can see how bad they are built when they drive by...
@@putonewhiskey ye here in norway there are tons of them and they basically lose theire paint in 1 winter
All these flaws are not acceptable to my standards, so you are doing a pretty good job pointing them out.
You have every right to complain when you spend a lot of money on something.
Tesla should repaint the vehicle at no cost.
3 weeks ago you were raving how great your new model 3 is
@@13thbiosphere Me? I don't own one!
I know there are a lot of complaints with regards to these things with Tesla's, but I am curious to see what other $50K cars are like now. Much like the Ford Pinto of the 70s, turns out, statiscally they were no worse for exploding than any other car on he road...are other $50K cars as scratched up and screwed together the same or is this average for a $50k car?
@@yoyodynepropulsion.systems Yup because everything gets rushed to make and save a few bucks.
Tesla fan and a Tesla owner. Completely unacceptable. I have the Multi-Coat Pearl White on my Model 3 Performance. Paint job is nowhere near as bad as yours, but it still sucks and the paint is soft. It’s their biggest problem right now. They need to get it fixed ASAP. Unacceptable in any new vehicle-especially not one that has a $2,500 paint job.
Thanks for sharing your experience!
as a qualified autobody tech, the panel gaps, roof glass gaps and paint are totally unacceptable! I would expect to lose my job over quality like this Jason. Tesla need to rectify this asap.
Shoulda bought CHEVY!!
@@Jasona1976 Chevy? You have a low bar.
blame it on new EPA resticions on chemicals allowed in painting.
I visited the toyota factory in japan - that car would never have made it out of the factory in that condition - I bet it wouldn't have even been assembled with panels that poorly painted!
Toyota has insane quality controls
I'd love a Tesla but I'd feel sick if I paid that much for a car and it arrived from the factory with such a terrible paint job
could he reject car upon delivery and personal inspections? does he have a right to complain to Tesla so they could fix (eventually repaint problematic panels)?
@@CroIntr00X Yes, and he should have.
The scratches were probably from mishandling during transportation, as opposed to factory errors, but overall, I agree that this is an especially poor example of Model 3 build quality. I might have declined to take delivery on this vehicle until they either addressed all of the issues or delivered a different one to me. My slightly older Model 3 is in much better shape than this.
@SUPERBOOM777 Lets say, why not, if it is electric and working... But what's wrong with Tesla's is the basic thing - about it is huge high powered luxury sedans working as first battery cars. I dont want 2 tons heavy piece of poorly painted battery rack. It's not usefull - why we through dawn of the battery age are doing this heavy crap? I like the way BMW or VW does the electricity as VW e-golf is small hatchback with range about 300 km but half capacity of batteries.
I already read complains on Tesla's from others EV owners about Tesla's with their huge batteries are blocking charging terminals for too long, while BMW's and VW's are charged in 10 - 15 min's etc.... I like electric vehicles, but sadly it is not just about electricity - electrification goes through lowering of weight and changing our habits....
You'd feel sick? You clearly have your priorities out of whack.
Completely unacceptable, no whiteboard in the video.
I feel like he should just have an obligatory small white board with something witty on it in every video no matter now insignificant it may be.
As a former painter of the (then) Volvo carplant in Holland I have to say that that paintjob is unacceptable, if it is not a transport damage isue. The spec of dust should have been noticed and fixed and the orangeskin should have been rejected. Full stop.
As for the panelgaps, they are the canary in the coal mine: it is not the gap perse, it's the inconsistency. Those panels were put on the car by different people (mostly) or at least on different workstations. How well they align shows how well the whole system is calibrated. If the panels don't align who is to say that the wheels, axles, brakes, seats and every other part aligns with the rest of the car. This shows VERY poor building quality.
Exactly.
69drummerdude Mmm Volvos. Loved my white 02 S60.
Agreed - this is not industry standard of today. Looks like Tasla praxis the same level of professionalism Italian an British car manufactures had in back the 70's
if you told me this was a used car, i would say it had crash at some point
Same
Totally Agree
That's not what a crash looks like though
He means crashed and fixed up but still some internal bending left over so the outside pannels dont sit as flush as with a new car (no ida if that would be realistic)
I have a car that was in a crash (rear ended someone at 30 kph, my fault) and I can confirm
Those are just burns from re-entering the earth's atmosphere.
Imagine they somehow managed to get the roadster out of space and sold it, it would be most expensive car every! (Except for it wouldn't be possible to do so)
@Tom Reed How? Please don't tell me you're a flat earther! Like, evidence?
@Tom Reed So you are a flat earther. Seriously?
LMFAO!! Well done!🤣
@Tom Reed shrooms obviously
The paint flaws are unacceptable, especially the trapped debris under finished paint and the scratches thought the clearcoat into the paint.
Thats more common than you might think. ;)
But most people just don't look for it or simply don't care. We had two on our VW Passat and one on our Audi A4.
I worked in the quality control department for a huge steel company a few years ago and debris can also be fragments from the steel plate manufacturing process. As an automotive supplier, the company actually had different quality specs for different automotive companies while Toyotas requirements were the strictest. We had to destroy/recycle several coils because of minimal flaws within the steel plates.
Yeah vehicles need to go through routine inspections throughout the manufacturing process, nobody saw the blemishes after applying the paint or while applying the clearcoat? Ridiculous. It could be because Tesla has been known to treat workers poorly and most auto manufacturers are only concerned with saving manufacturing costs and getting cars built as quickly as possible, so instead of that worker lowering his average time to complete his work he just didn't mention it.
Inspections? No, they're too expensive. Cars go straight from the drawing board to the factory and then straight to the customer. No expenses inbetween.
@@CloitSirron
You're comparing Tesla's quality with another carmaker that is just as bad. Doesn't help your argument.
Some of it could have been during loading or unloading on the truck or during transport. They always move your car if they need to unload something else.
huge Tesla fan here with a RWD LR 3. Completely unacceptable on Tesla's part to deliver cars like this. A lot of people say that caring about these blemishes is petty and that we should just enjoy the car. If Apple were to sell you a phone with scratches on the glass and body, would you accept it or ask Apple for another new phone? That's a ~$1000 purchase. A Model 3 is >$45000.
likewise, if you sent your car into a bodyshop to get a car *repaired* with new paint you'd not find this workmanship acceptable either, and this car is supposed to be new not a repair job.
I think that's a fair point!
Apple is worth way way more as a company than tesla. They have more resources for qc
@@MrMW2nd and apple dont seem to be using those resources, the new ipad being one big example, putting a hole in the metal of a large device tends to weaken it
I like your logic
maybe Elon should watch UA-cam instead of Twitter ;)
if he did he would suddenly come up with a revolutionary idea of hypertubex a new video streaming platform
@@FeartheFester
It'd never line up with anything though.
If he could stop being high for long enough
New Honda's have trash fit and finish. My dad's 2010 Civic has less rattles, more even panels, and the gaps are more narrow versus my 2020 Civic. I have also seen new Acura RDX and TLX with very similar fit and finish issues on the exterior like my car. I really hope Honda cars do not end up like Tesla, because if they do, I will definitely look at another car brand when I trade in my Civic.
If my Mercedes or Audi was delivered in this condition, I would be seriously pissed off..... UNACCEPTABLE PAINT JOB
Frr
I worked on a Honda assembly line for a few years on the first section of the trim line, meaning we received the vehicle bodies right after the paint section. These scratches are absolutely unacceptable and should have been EASILY caught either by employees down line or by QA employees at the end of the line. At Honda, we wore uniforms and boots without any exposed metal pieces and were required to cover all panels with large protective covers immediately after receiving the bodies from paint. These covers remain on the body throughout the rest of the manufacturing process. Having seen video footage of Tesla's factories, I know they also use these coverings, so I wonder WHEN these scratches might have occurred. It's clear that their paint application is definitely sub par quality out of the gate in this case, especially with that captured dust particle. But those scratches, I would assume, must have come later perhaps in storage or even in transit to you, the customer. Perhaps, that's why you received it so quickly even. Maybe it was in storage waiting for a buyer in unsatisfactory conditions?
I don't know though. Those driver side scratches look like they could have been caused by someone getting in and out of the cab with metal on their person or maybe rubbing from a pneumatic drill hose or something on the assembly line. OnTrim line 1 (Honda), we removed the doors and sent them off to a separate line so that it was easier to enter and exit the vehicle body without scratching it. I wonder if Tesla has a similar manufacturing process.
I would return the car back with that many defects. With 22 miles, I would think it might be returned by another customer previously therefore the quick delivery.
Did you work at Honda in anna or Marysville,oh?
@@Poker-is8dt I actually worked at the East Liberty Plant right down the road from the Marysville plant on 33. When I was there, we assembled the CRVs, RDXs, and those horrible Accord Crosstours. I left to go back to school and finish my BA around the time they started production on the NSXs in another building onsite. I would have loved to have been a part of that team, but the application process required like 20+ years of experience with the company to even be considered, and I was one of those lowly temps making half as much money doing the same exact work as the full-timers. I thought about going back now that I have my degree in Japanese, Spanish and Linguistics, but the work culture was pretty toxic on the ground level when I was there. I don't really want to work for a corporation that doesn't seem to care about its employees. I do miss those shutdowns though, even though we didn't get paid.
I'm willing to bet all the scratches are from the shipment of the vehicle.
@rasterops1083 same with my thought
Awful paint quality. Some scratches on clear coat are ”normal” due to transportation and dealership wash and such things. But scrathes going through clearcoat and even down to base paint is not acceptable.
Aslan Abioqa That and that huge dust bubble painted over with the clear coat is a huge red flag.
USA standard ^^
Thank god ttip didn't get through or we'd be on the same low standards
Scratches are normal but 90% of cars delivered are unscratched. That being said what's not normal is for a dealer not to check the car or for a dealer not to bother repair the damages and imperfections, once it gets delivered to them to give to the customer.
Once its at the dealer they should be reparing them or sending them back, not giving them out to their customers in this state. As I promise you this damage wasn't done on the journey from the dealers to the buyer.
atourdeforce exactly. I took delivery of a new Seat Leon this year and the dealer proactively found a scratch and repainted one panel before I even saw the car.
@@abioqaas Wouldn't that make it look like that panel had an accident and repaired? Because of the difference in the thickness of the paint.
You should have refused delivery/possession of the car.
261ziggy all cars come with free scratches and panel gaps
@@RAKITHA9 its part of personalized package!
Can't believe you accepted that vehicle, terrible quality
Yeah... I never left a dealership with something like that, including pre-owned
No dealership with Tesla.
I wouldn't even bother to take it for a test drive, I like my cars to be close to perfect it not perfect.
He had to wasit another month if he dont
Machines and Things I’ve seen a dealership in Kopenhagen, Denmark back in 2017
I’m a Tesla fan but that paint job is just unacceptable.
any car will get scratched if a youtuber scratches it to make a hate-video. And earn sizeable clickbait revenue. Of course, you make more money by scratching Tesla than scratching any other car out there.
@@jounivalkonen oh did he put dust in the paint as well....
@@jounivalkonenTesla's quality problems are well known . Älä Tesla fanipoika puhu paskaa!
probably. it is rather easy to fake it out. Especially if Autotempest is one of his main sponsors and they for sure have knowhow how to fake paint defect. You cannot buy Tesla cars via Autotempest.
@@jounivalkonen the world isn't a big conspiracy
The paint quality is 100% unacceptable. That car is the same money as a Lexus and let me tell you Lexus would not let that kind of stuff leave the delivery truck
True that
Delivery truck? That Lexus wouldn’t leave the paint booth period.
it wouldnt even get on the delivery truck
I paid $595 for the metallic paint option for my Audi, and it's flawless. So, no, I would not accept this.
They would let it in the delivery truck but sell it with a reduced price.
When I first saw a tesla I was like "damnnn that looks so cool I want one of those, thats clean asf😱😎". When I visited the small showroom, and sat in the interior of the Model S I was severly disappointed. I don't like portrait style screens for 1, and two the material quality and feel was mediocre for a car at an 80K dollar price point. I especially care about what the door clunk sounds and feels like when you close it, and when I closed the door on the model S it felt and sounded tinny and cheap. You don't get a second chance at first impressions. I was completely uninterested when I discovered the reliability and build quality issues as well. Overall they were way to expensive and gimmicky, at that point I'd rather an audi a7, lexus LS, or even 2021 Genesis G80
My friend worked for Tesla at the factory in California. On his first actual day of work after spending the first few hours watching videos and getting things set up he was put on the "quality control" line. He was an employee with no experience what-so-ever and he was checking paint for blemishes on the assembly line. He told me he had never been so overwhelmed in his life. He was sweating profusely and he said he couldn't keep up with the line. He asked two people around him what he should be doing and they shot him dirty looks and said nothing. He was worried he was going to ruin someone's future car and being a decent human he quit. It took him years to even tell the story he felt so ashamed.
Yeah, I'm wondering how good their lighting was too. They need to hire people that have proper training and experience. Especially with a high speed production line.
You're right to complain otherwise Tesla will think that it's owners will think it's an acceptable compromise for driving an EV.
It's an expensive car, it should look and feel like one.
When your average truck in America cost $30,000-$60,000 new a $46,000 car is not expensive specially when the higher luxury brands are $40,000-$80,000. the average new car price in the US is $36,000, expensive would be $60,000 plus, cheap would be $25,000 or less. And is coming from a person who payed $40 for a truck that got me through high school and a few years after before being sold for $400 and then bought a car for $1,400. That being said, the gapping should be better though gap quality can be considered nitpicking, but the paint has zero excuses for that even leaving the factory. The one dust particle I can see being left in but all those scratched are horrid and should have been repainted. But Tesla is handling it.
It's not worth the price imo.
@@MattGarcyaDC This is fine, I like Tesla but I wouldn't buy any but the roaster. Though personally I would rather just buy another Fiero or an MX-5 or MR2 and convert them to electric.
A very large majority of people are still accepting delivery though. Pointing out the defects may not necessarily make Tesla focus on them, as the vehicles are still selling, but one can hope.
who assembled the tesla 3? edward Scissorhand?!
Tsung Hung Shen 🤣🤣🤣🤣😂😂😂
they all have to wear wolverine claws at work. including elon. it's what makes working at tesla fun.
probably someone who doesn't work there anymore :P
I'm guessing it happened in shipping, wouldn't think they would let it out of the factory looking like that.
@@tomruth9487 Cars are suppose to be shipped with a manufacturer protective film or cover over it, this is how I took all my Audi deliveries and there is never ever a scratch on any of my cars when delivered. The speck under the clear coat is obviously terrible quality control department from Tesla Factory. I would return that car and ask for a new one.
5:46 That's not dust Jason, that's a piece of grit or grain. On top of the scratches and overall paint job that is appalling.
you are right, how could it be dust, it is more substantial
My respect for automotive engineerings has gine through the roof since seeing this. For such bulk products and such large products a tolerance of 0.75 to 1mm on PANEL gaps is a wonder of modern engineering
Except for Tesla that is…😉🤣
Orange peel left on an entire panel with factory paint job? Dust speck under paint in the middle of a panel gone unnoticed? Scratches on multiple panels that look like they've happened before the panels were even mounted onto the frame? Yikes. You wouldn't even accept that from an aftermarket paint job.
Just had my car painted in a shop and it looked better than this. I’d expect much more out of a factory paint job
@rasterops1083 I bet the majority of units go out with 0 paint defects, but to suggest that this one popular UA-camr happens to have gotten the only bad example to leave the factory is absurd.
The dust particle is arguably excusable, clean rooms can only be so clean and if you're spending all day looking at painted panels as your job i can understand you might accidentally glaze over an imperfection on 1 piece, but those scratches are a joke.
See how the scratches on the bumper follow round the curve? They were there before it was put on the car, that's been knocked over or stacked stupidly or some such - this means that not only does the person that caused it not care enough to get it sent back to have it prepped and repainted, but whoever mounted it onto the car didn't care either, and let's not even consider whether a pre delivery inspection was conducted on it.
This is a failure at multiple links in the chain. Either a lot of people hate their jobs, or internal standards are low.
Both are concerning.
@お前はもう死んでいる Je m'appelle pain au chocolat
@@dasppg9737 I just spent 6 months in a bus painting workshop and on non-white jobs you needing to "flatten" EVERY reachable flat and convex surface or the orange peel sticks out like a sore thumb. It's shocking that they'd cut corners here despite clearly having machinery capable of making light work of it.
@@BaguetteHD I am an engineer at Tesla. People do hate their jobs. Shitty pay, low morale...
Im a tradesman Automotive Painter. That paint finish is what I would expect from a quick in and out respray for a car yard. I would be sick trying to sleep at night if I knew I had painted that and it went to the customer.
I appreciate your ethic.
your not a production line painter.
and for a $2000 premium charge making this a $70k car (with autopilot)...yikes.. crap QA
@@graphguy its a 60k car when loaded.. schmuck!
yes and as a customer I would be furious and sleepless
Tesla charges premium money for their cars even tough It's not a premium brand
Tesla is all hype. People will pay anything to look “cool”.
hothotheat3000 exactly
What do you think Teslas should cost? Because, given the quality control (or rather lack thereof) I wouldn't pay more than the price of a decked out Prius Plug-In
Piotr Napora I would also say that thats a fair price point
I've learned from your experience and have decided not to buy a Tesla.
Im with ya. Id like to see if quality has lmproved in the last 8 months.
nelson I can ensure you it did . He got his car during that insane volume rump up so not it’s way better
@@sviatoslavnovosiadlyi611 No, it hasn't. They still have issues, especially the Model Why
I have to say that If I i bought a brand new car at any cost I would not accept that car if it had the paint damage that your car has.
Preach, leave that for me to scratch up after a month of being extra careful then saying what the hell.
I agree, it's just unacceptable. Kind of amazed.
But any other car hasn't the fanatic factor that most of Tesla buyers have.
It makes me wonder why Jason even signed the delivery slip to begin with. Don't accept a car with scratches.
@@dannydaw59 it's paint......... lol, not a deal-breaker.....
That paint quality is atrocious.
the clear coat is basically non-existent
You can tell how shallow the scratches are yet it gets to bare metal. Wax/seal or ceramic coat this paint frequently if you want it to last
Thank you so much for the objective comparisons and attention to detail! I found this video very informative!
You can avoid all these paint issues with the Cyber Truck :D
Thanks but I'd rather not drive an extruded triangle
Definitely fair to bring up these issues. Helps them make a better car.
Fun fact... they can't!
Do you really think TSLA is disrupting the automobile industry by producing high quality cars in a tent? I'd spent considerable time in researching this stock and its products and I would be more than glad to share my findings with you via email or your preferred choice of communication @@SolRC
We'll then enlighten me on the productions problems. Why would a company infamously known for bad quality cars, a company with the highest rework rate in the auto-industry be capable of improving if they haven't been able by now? Or is this also jibberish because it goes against the cult of Elon Musk? I'll invite you to read the Tesla Motors Club forum and search Twitter and Facebook and you'll see the myriad of customers complaining about problems like the ones in this video and other even bigger technical and safety issues. @@SolRC
You started by calling my comments jibberish and saying that my grasp of facts is poor, but never mind. I'm talking about the quality of Model 3's and you say I'm saying nothing. Do you not understand the meaning of cars having rework after leaving the main production line? You may claim you know about engineering and manufacturing but I'm still waiting to see an actual argument defending your stance. @@SolRC
OMG very shoddy workmanship all around.
I'll pass.
Jesus...my Model 3 manufactured in April '19 wasn't anywhere as bad as yours. 3-3.5mm gaps and no paint defects or scuffs. Good to see that Tesla has improved their QC since December '18.
As a Q/C engineer I find the fact that a "optional" painting process is such a poorly applied process! The fact that it's an additional $2500 is pathetic "gouge" to the customer!
@Keylanos Lokj Trash? They make the best cars on the planet, and by a wide margin. They, like all manufacturers will always have some areas that need improvement, and it won't be long before they get a better handle on these issues. If they had some serious problems - like if their cars poisoned people while running - you'd have a point.
@@therealctoo4183 I do enjoy reading Tesla Fanboy comments.
Not as funny as Kantanka Fanboys but still amusing
@@therealctoo4183 "They make the best cars on the planet"
sure aren´t able to paint the car right and the gaps speak for themselves.why should the rest of this overpriced (and overhyped) car be perfect,when you can find 20 issues (just some random number) just on the outside???
@Keylanos Lokj all manufacturers do this. You should look at the paint list of mercedes. There are paints on there costing as much as a small hatchback.
@@therealctoo4183 Hmm you sure about that
Jason, In my opinion, I'd agree that it's unacceptable. I look forward to hear how Tesla resolves the issues and how satisfied you may be. Please do a follow up. Wishing you a very Merry Christmas and a great New Year! 🎄
That paint damage is unacceptable I’d be pissed
Same
WOW! craz. Somebody in the painting department is gonna have to answer a few questions.
Big panel gaps are good. No need to open the door for entrance.
Unbelievable, my 1965 Pontiac Strato Chief was put together better than this, and it was the cheapest crappiest model that year. Seriously, looking back, body panel fit was good, no visible problems, and the paint was good too. So, after over 50 years of practice, we can't do as good now?? Boy, sucks to be buying a car in 2018.
I used to work at Toyota. The detail department wouldn't be allowed to send car out like that.
What about those gold toyotas with different color pannels.
Where you also worked? Probably also your dads works at Tesla and you know they will be bankrupt soon? Because that's how every second hater comment on Tesla is like
@ that has something to do with the way the metallic particles act on a metal vs plastic part.
vtra85 righttt
it's almost like they haven't been doing this for 80 years
" Just watching your channels here in Northern Ireland The United Kingdom, and find them interesting and well researched. I'm a retired car workshop manager mechanic" and after 40years enjoy the new technology when it is well explained, which keeps my interest in advancing vehicle technology. Please keep making your videos as I appreciate them very much.
Yours sincerely, Jonathan.....ps...The sweet sound of I.C.E. tunned engines,(BMWs, Audis, V8s etc.) will be sadly missed though by folk who were lucky enough to have gone through the era of some beautiful combustion sounds of top-end engines relating to the individual unique engine sounds and presence absent in E.Vs! .....Though The Earth comes first.
Great video man and thanks for taking the time to point this out. A lot of people don’t like to hear these things because they paid 50k+ for a vehicle with these quality issues. Someday I will purchase a model 3 as well but I will wait for the quality to improve.
I work at a car manufacturing facility, and I work with engineering and maintenance in the paint department. That said , our goal is to send out good quality. We’ve had issues with dirt in the paint, metal birds , clear paint sags, e-coat primesand spits, Our department has shut down other departments such at trim and chassis to fix some quality issues. Looking at your video it appears to me that this paint mutilation with all the fine scratches and deep cuts probably came from the next department called trim and chassis. You also have some fitting issues with the body. Teslas’ stamping and body department engineering needs to either check quality a bit more before shipping it to the next department, because I’ve seen offset gaps in the body in my department before the car is actually painted. My team calls out the Bodyshop department and we perform a trace back procedure to find out how many units have those offset gaps , and also they need to check with their suppliers who makes the doors if they don’t make their own doors ,and other parts to see if they’re manufacturing defects. These inexcusable defects you’ve pointed out should’ve been VES calls all V1! Sorry for using manufacturing technical terms.
I'm not sure if you should be telling all these people about VES and telling them you've shut down T+C because of your quality concerns. Especially as you have a Nissan as you profile pic..
I'm sure it's not just Nissan. All manufacturers go through this continuous "find and fix" management. It is very normal for manufacturing and never stops. Just as soon as you "tune" a process another process shows itself and your on to the next problem. The end goal is to make sure a product can go from one end of the assembly line to the other and out the door without ever moving backwards. Its difficult for any manufacturer. And just because he has a Nissan in his pic does not mean he works at a Nissan plant. ;)
I was a corporate auditor at Mitsubishi, and the dirt in the paint at 5:55 would have gotten a call to the paint department. The scuffs would have been marked up to probably trim. The amount of stuff they let through on this car is staggering.
Reading your comment was super interesting.
I am an engineer working for a large german premium manufacturer. Normally I would be very skeptical seeing all these flaws in a brand new car straight from factory, but since I saw similar and worse problems with my own eyes in case of a Model S with a listed price > 170K, the claims made in the video appear to be plausible. For a car with so many defects to leave the factory their QC processes have to be utter trash or non existent. Not to mention that many of the issues shown would never even occur in our plant as processes have been setup in preventive ways. Even if so, a car like this would never leave the factory. And with this staggering amount of defects, heads would roll for sure. As for the panel gaps, I have personally seen Tesla's that are even worse, but this one is bad enough already. We have very narrow tolerances for gap offsets and use the latest measuring and production technologies available. It's still not an easy task, but in Tesla's case the entire manufacturing process has to be flawed, not just some sections. Measuring another car will result in vastly different offsets, still way out of their supposed tolerances. It's not just a specific part that is out of spec or a machine that isn't calibrated. There is a randomness at play that - if I had to guess - stems from a mixture of human error and poor structural body design with regard to best assembly practices and an overall rushed or non existent QC.
Unacceptable in my opinion. I love the car and the tech, but the quality at time of delivery is downright disrespectful.
I'd never buy a Model 3, not because of build quality issues, but because Tesla sees it fit to not put a speedometer and charge meter in front of the driver's face (where it belongs), and not being able to adjust the radio/sound/etc and the climate control without going through menus.
Elon Musk is a con man
DeLorean comes to mind.
Let's not forget this DOES happen with ALL car makers (as any quick UA-cam video search will show you). The difference is that the complaints are usually dealt with at a lower level (dealer).
Brent Boswell you will have many other options in 2020. If what every other manufacturer comes through with their promises.
The main issue I have with panel gaps is not the look or anything, it's a much bigger issue.
When you have gaps that are up to 2mm difference per panel then that means that either the car or the part in question is being made to such a tolerance that could potentially lead to you purchasing a replacement door for the same car that came off another identical model, but that is too large to even fit yours.
It is nothing to do with being picky about who cares about the gap, it shows that the parts aren't made to a very strict quality which shows that down the road even NEW parts might cause issues, especially with body panels which even made to very tight standards, still causes difficulty for Body Shops for example
$2,500 extra for that paint job, it should be FLAWLESS!!! You handled it far better than I would have. I would have been LIVID!
Your paintwork is totally unacceptable! I'm collecting my own brand new car tomorrow, if it had any paint defects like yours I'd reject it immediately.
Samuel Bomorse verdict?
Completely agree, I wouldn’t accept the car in that condition.. there’s used cars in better shape
So, how was your paintwork?
Check out 13:52
Don't let us hanging dude how was your car?
You are not over-reacting. You paid for a new car. With Tesla’s policy to send cars out this way and save on dealerships, this is part of their problem to solve.
I would refuse to pay full price for a product that is not 100% complete. You are paying for a new car, not a used one with wear and tear
Good thing for them the truck is built the way it is, so you can't get a proper look at the car.
I would've denied to accept the delivery before they even offloaded it if it looked like this.
The key is that it will be fixed, just as any dealership would. So, please don't try to use the dealership defense. NO ONE in their right mind LIKES what dealerships are and have been for decades!
I would certainly return the car to them if you spent your own money to buy it. I ordered two new Chev Caprice SS back in 1996 and both came in to the dealership with several defects. I only ordered one at a time but refused acceptance of the first one due to several defects and then ordered the second one in a different color and the dealership called me and told me that I wouldn't be happy with the way it arrived either so I bought a different brand car that year. Chevrolet has always been a lower quality brand car but compared to other brands usually a less expensive brand to buy. Tesla not being a cheap brand should be expected to have a better quality about them. We all need to cast votes with the money we spend with car manufacturers and not accept less than standard quality for expensive autos.
Seriously I bought some mid range washer/dryer set from Samsung. They where delivered in cardboard boxes, and inside the boxes they had that blue protective film on all the stainless steel panels. How come mundane appliances have plastic film to protect from damage and up market cars don't?
@@t.k.morris Are you forgetting that his Tesla will be fixed? Are you also forgetting that he will have an upgraded Tesla for the ENTIRE time the vehicle will be gone? Remember, no mass automakers is perfect. What matters MOST is how yhese things are handled. I think it is being handled better than MOST, if not all, dealerships networks.
Panel gaps or paint really didn’t both me , it was the waves in the windshield that did , and later when that problem was fixed, you could see the stress in the glass when wearing polarized sun glasses ( spend most of my time in Arizona , New Mexico , Nevada, and California) people at the Service location in Scottsdale thought I was nuts until they viewed with same glasses on , areas of the glass would turn into a purplish rainbow and reduce visibility. Took two other windshields to reduce to a managed problem ( and almost a year from the first windshield repair to the third )
NOT ACCEPTABLE. As a new car/Tesla owner, I would've been pissed.
The major problem is that Tesla doesn’t do a inspection at the shipping port. For example, BMW has multiple delivery/shipping centers located by major ports in the east and west coast US. Every car that BMW builds wether from Germany or South Carolina goes thru those centers before being train or trucked to your local dealership. Even though BMW does an inspection at the factory they still do a thorough inspection at the delivery center here in the States to catch anything that the factory didn’t catch. Tesla doesn’t do this crucial step. During my tour of bmw’s delivery center, it’s surprising how much repairs are done at there. Paint defects, scratches during shipping, fitment issues, etc.
Tesla does have a panel gap and flush control station. The fact that they still ship vehicles in this condition though is unacceptable.
Well, if they did that second inspection, they'd have to send back most of the cars back to factory.
thats nice but BMWs and al lgerman cars dont last mechanically lol so youll have a paper weight with nice paint i guess
shin888 that does not happen. If it came to the port with major issues, the car gets scrapped. This was actually one of the questions asked during my tour. BMW says it’s not with the shipping and import fees for the car to go back to Germany.
@@Pookgai420 shin was replying to alex in reference to the tesla, not the bmw.
You wouldn't see these kinds of issues on a $10,000 car
And I love tesla but facts are facts.
You mean 100,000 $?
@@Beowulf95 No.
You wouldn't see this on a Mirage which is the cheapest new car to buy.
The Tesla Model 3 is around 40k
Nah, he really means a $10,000 car. I've worked on countless cheap cars which were painted better than this...and I'm talking years later used and maybe abused. @@Beowulf95
What are you talking about... this is the electric equivalent of a 20k car. Which is kinda the lowest priced car.
@@crunch9876 Talking about cars in general.
The cheapest car you can buy on sale now will have a better paint job.
I would be livid if I paid that kind of money for a Tesla and it arrived in that condition. I'd probably call them to come pick it up. Unbelievable.
I see this is a video from 2018, so I’m sure you have resolved all these issues by now. In my opinion you were totally justified in expecting better for a brand new car, regardless of the price or manufacturer. If I were even buying a used car and saw all these issues, I would have kept looking for a better one.
That quality from a 50,000 dollar car is unacceptable. I would be PISSED if I had 11:17 on mine.
His was 46500
@Anton Zuykov ya but it will get fixed. Corollas have been mass produced for 52 years. They have some slack to pickup but what they are doing is still impressive
@@larryspiller15 no. Just no. It doesn't matter if it get fixed some time after you have your car. It's unacceptable at that price point.
@@teilzeitteemo6190 I agree. Still gonna buy one. There are no alternatives. Gonna get the black one and a wrap though.
@@snviper there are enough alternatives. Just not electric. Electric cars themselves have a hard time getting sold much, it won't be helpful to produce expensive but cheaply made ones. The demand won't be there.
Finally someone with a good size audience is talking about this. I feel like tesla has terrible build quality. Most of the early model S cars will have moisture or even water puddles in every single light! And simples things like the middle brake light keeps going bad.
twinkmaster2 yeah, but it's electric!!! Whoopee!!
I have a buddy with a model S, and despite the fact that he loves it, he still bad-mouths the quality control.
ive been thinking of the model 3 do those have the same issues?
It's just blinker fluid it will be fine
Went to a body shop and at anytime they said there are 40+ average at the shop to get warranty work done in the last 3 years.
Advice by the body shop:
" Don't buy a Tesla"
Just watched your Tesla problem video I noticed you said almost all the scratches were in the drivers side, I haul cars for a living I think you have cargo damage not Tesla quality issues. I also noticed the delivery truck it was a enclosed hauler they have very little room to get down the car between the side of the truck the driver side is the side the hauler would have been going around.
Tesla needs to wrap problem points like other car companies do. Course no shipper caused the Gaps or poor quality paint job. Tightening up the Gaps will help fuel economy.
Wow. Thanks for this. I can excuse the "Road Rash" that it got in transport. Those kinds of things happen all the time in new cars that are sent to dealerships, they just touch it up before you see it on the lot or before you pick it up. However, the dust in the paint and the extreme's in panel gaps and the lack of levels. That is a major concern for me. If they can't be more concerned with how their car looks on the outside, what kind of care did they really take in building it on the inside where I can't see? I shouldn't have to be the one to go over the car and make sure it has all the bolts it's supposed to and that all of them are tightened down. I shouldn't be worried about the battery connections shorting or grounding out at some point and leaving me stranded because someone didn't torque a screw down enough. There lack of care in inspecting the assembled cars as they leave their factory really makes me wonder. Especially given that the low end long range car has a base price of $45k.
The funniest problem I heard with Tesla build quality was on the Smoking Tire Podcast where the car had 3 18 inch wheels and 1 19 inch wheel. I'm guessing there is another Tesla 3 out there then with 1 18 inch and 3 19 inch wheels. Yikes
it could be any amount of teslas with this 3-1 setup out there :)
The 4th guy can't lift as much
B.S.!!!
I'd like to hear that episode! Have you got the link available to share?
@@ssflipallday or read the tire size from the sidewall!
If they end up legitimately addressing all these paint and manufacturing defects then fine but it is alarming that a 50 K car came like this delivered from the factory. The only reason you're getting it repaired is because you are an enthusiast and you took the time to go over the car and note everything down. Most other people would just be excited about getting their new Tesla and just proceed to put miles on it. This should be a lesson to everyone about the importance of inspecting your vehicle upon purchase/delivery.
Unfortunately yes people are excited by new technology and yes Henry Ford had production problems with the first Model Ts which was new tech for it's time and yes Ford Motor company sent mechanics everywhere a person bought a model T. But come on it's been ten years, Tesla should of had these production problems solved.
I think Musk is spreading himself WAAAAAY too thin. Which hurts the BEV market. Because people will say if I have to spend $100,00+ to get a decent BEV then forget it. People do judge the mechanics of a car especially if it's new tech by the paint job and body panels.
The problems shouldn't be there to begin with but certainly appreciate that they will fix and give you loaner in process
One thing that brings me back to this video is how much better the quality has gotten since they remade their manufacturing process for the assembly lines in some sections. The 'issues' are no longer issues but people still seem to think Tesla has massive problems (some ofc, but like any vehicle, some have problems some dont)
I wouldn't care too much for the scratches but for a 2500 dollar paint option I would be pissed. Why 2500? Its not even a nice red
sam jam ham mammogram yeah it’s weird. It’s a three stage and it’s so muted. Plus it’s a pain to color match during repairs
Not only paint, after seeing this fit and finish, I would consider looking Kona and other upcoming options.
Paint, mainly house paint, has names for all the colors and tints. I agree with you about the red tone. If auto body paint had the same references I previously mentioned, I'd call it hard-on (erection) red.
That comment doesn't make sense. You wouldn't care unless you payed extra for the special version? So you would care if you rims were bent unless you got the premium ones? I don't get it..
@@Sandwich420 oh yes because bent rims and tiny scuffs in paint are comparable issues
Those scratches are actually pretty atrocious, I would contact Tesla to ensure you get value for money concerning paint work.
Ah! I commented before watching the end of the video, glad you did get in touch with Tesla!
@@CMOVlogs Agree. Those scratches should not be seen by any customer.
That ChrisFix reference got my sub
Same problems with stock black paint..quality wise one star ⭐️
Drive wise 7stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Your Tesla was definitely built on a Monday.
Maxey Probably the monday after thanksgiving weekend too. Everyone was fat and tired from the 4 day weekend.
All tesla are built on a monday mood and quality.... just garbage bin on wheels
😅😂😅😂🔥😂🔥😂
And a Friday, when everyone wants to be off lol.
They are all like this. Every day of the week is a Monday for Tesla.
1.Well, on the plus side: you dont have to open that left rear door, you can get in through that gap.
2. As we all know, fart mode is available on Teslas. Maybe next year, thanks to a new, updated software , the car will also emit some smell besides the sound. The gaps are there to greatly improve the ventillation of the cabin.
😂😂😂😂😂😂
Someone on UA-cam with an actual sense of humour......
nice video...I would be so disappointed those flaws would be all I think about every time I got in the car
Body and paint (at production line speed) is way more difficult than most people will ever realize... good review, well done.
*sending your paint and gap fixes over the air* - Elon 😁
You definitely need to send that car back ASAP. Absolutely unacceptable.
I wonder what else is low quality on things he can't initially see like welds and wiring etc.
watch till the end, he says that tesla is taking the car back and giving him a loaner for now.
This is extremely common with Teslas believe it or not.
@@sagesends I wonder what the odds are that someone who wasn't as prominent on the internet suffering the same fate would get the same level of service.
@Error Loading just be glad your Tesla is not like the guy who was driving it home (brand new 3), it started raining, then the rain somehow started leaking into and filling the bumper, then the whole damn bumper cover just fell off!
Those flaws would be unacceptable on a base Toyota Yaris much less a Tesla. My own Nissan Versa was in perfect condition when I picked it up and it's held up remarkably well after 12 years. I wonder if the same will be true for your Tesla 3.
Please, I got a recal for my 2011 4Runner for paint on the pearl white paint job. Honda pilots also don’t hold up. And for those people claiming Audi is the best, friend blew his engine 104k miles time belt failure. My brother Honda Accord. 200+ miles and never did any timing belt maintenance. Also 2022 tundra on recall now and they have very low numbers. So to single out tesla as if the other brands are any better is joke.
Good job
For a $2500 option, that paint is unacceptable. The orange peel would be an 8-10 (as a comparison, I worked in a place as a QC inspector that painted replacement parts for the big 3, and we could not pass anything more than a 4 for highly visible parts to 6 for less visible). Scale going from 1-15, 1 being the best.
This is unacceptable in any way not just because it's a 2.5k option.
you just like talking about yourself, its obviously not acceptable.
@@wildkatsailing I do, and you read it. Thanks for boosting my ego.
Chrysler's paint is worse... noticeable Orange peel at 10ft... but a 2500 paint job, is exactly that, a 2500 paint job...
@@anthonycasa694 Don't buy a Crysler then... this kind of paint job or even assembly quality is completely unacceptable...
I bought a used car with 15k miles on it, and your car probably has more scratches on it than mine. I don't blame your for complaining about it
No joke my 13 year old Z has fewer scratches than that brand new Model 3
HAs Tesla been notified about the gap situation? Or do you assume you will have to live with it?
ChrisFix really is a guru. It never amazes me the tricks he has for various things, like the water trick for checking scratches. As a Maryland resident, the "wooder" joke made me laugh.
damn your car has more scratches than my 2010 corolla
More than my 05 RX-8 driven by ex-racers and me (I don't know which is worse, haha!)
its called " *used look* ", you just dont get it, its fashion...
sort of like torn jeans ? ;)
Stone washed
Soon Tesla will be offering their "Patina" paint option for $3000.
👍😂🤣
Lmaooooo
That's outrageous! I just bought a brand new Skoda Octavia SE L 1.5 TSI DSG with Velvet Red metallic paint, with 7 miles on the odometer when I got it: and the paint was immaculate, and still is after ten days of one-hour commute each way for work. The gaps are perfect, too. I wouldn't expect anything less, even on a brand-new car worth much less than a Tesla Model 3. I would have complained to the dealer immediately and expected them to rectify them.
Legitimate concern on all highlighted areas.
less than 5 minutes into this video and the quality is unacceptable...I would not stand for that...
Alan Hale on the car or the vid???
You wouldn't have to; Tesla is fixing it. Like all new cars, you are the last stage of QC. Always verify!
@@ShanieMyrsTear Yet to deliver a $48,000 car in such condition says a lot now doesn't it, so how many suckers, I mean customers have accepted such poor quality?
Ahaha I worked for them as a Delivery Experience Specialist in '13 and all we did was distract people from the scratched paint job, shoddy finish and missing charging equipment. The kicker was - most people swallowed it without a peep, only the occasional car nut asked if we were crazy. The company consciously exploits the enthusiasm of their fans.
Shame to see that that hasn't changed and people like you still have to deal with crap like this. Good luck.
I’ve heard some complaints on paint quality in the Kia stinger. I’d love to hear your thoughts. Is the paint quality in the stinger comparable to the model 3?
If it is the same Kia would be very concerned and would fix it immediately
Interestingly enough, when my dad inspected cars to determine if that had been in an accident, these would be some of the flaws he’d be looking for at the mechanic shop for a pre-purchase inspection.
It’s insanely poor and terrible for a company to deliver a car in this condition, this really needs to be addressed
Um, the reason you probably got it so fast is because someone else probably sent it back....
😂🤣
Ouch, savage.
Yeah, it was being returned to Tesla from the first buyer, and got diverted to EngineeringExplained.
Shocking quality control. Makes you wonder about the bits that you can't see, if they can't even get the bits that you can see correct..
Probably rejected at the last delivery.
@@neilhuband995 wise words
You forgot to give it a dougscore
Winner
Thissssss is Jason's tesla model 3
Wrong channel for that, I guess...
Hilarious
Lmaooooo
Starting with the weekend categories and styling?
Great review, Tesla need to up their game. I'm waiting for my model 3 but i'm not too worried about the scratches - I've ordered a white one so I don't think they will show!
I never ever wouldve accepted that car. You are INSANE! I wouldve backed it off the truck, looked at it, and drove it right back onto the truck.