G'day mates try.sleephq.com/ is my online cpap support community & cpap reporting platform. Master your therapy and improve your sleep with our powerful cloud-based platform. Create a FREE account and download your detailed therapy report today! Features Include - 1. High-resolution 'breath-by-breath' analysis - View every apnea and every breath in full detail. 2. Sleep Journal - Track how changes to device settings influence your sleep & therapy results. 3. Custom PDF reports - Detailed therapy reports complete with journal entries. 4. Therapy Trends - Monitor changes to your apnea control over time. 5. Support - Access to the SleepHQ Community Forum 6. Education - From CPAP novice to therapy PRO. Master your device and settings with the SleepHQ Academy course 7. Blood Oxygen, Heart Rate & Movement Data - Connect a SleepHQ O2 Ring to your account to view additional data sources and take your therapy to the next level. 8. Access to exclusive, member-only discounts on the latest and greatest CPAP gear And much more! SleepHQ O2 Ring - www.sleephq.com/o2-ring/ SleepHQ Magic Uploader - www.sleephq.com/magic-uploader/ Join My Facebook Community - cpap.review/facebook My Monthly Newsletter - cpap.review/newsletter Thanks for all the love & support! Uncle Nicko
My S9 had been giving the "....contact service provider" message for some time before its motor finally stopped working. Whenever the power is turned on now the screen lights up displaying RESMED & then goes dark before repeating the cycle endlessly until the machine is shut off. It appears that it's trying to start up and failing. Is this what happens when the motor has expired?
This guy is highly underrated. Good on you mate for empowering people to make informed decisions that significantly affect their lives and not be duped by companies encouraging mass consumerism. Well done!
LOVE THIS VIDEO... Your kids are amazing actors and made this so enjoyable and we thank you, Nicko, for your great work and helpful information. CHEERS to you and your family!
Hi Alison, thanks for the lovely comment my friend. They're certainly a lot of fun and i do enjoy when they help me make content. Here's another one they feature in - ua-cam.com/video/iySAae5_elY/v-deo.html
Your videos are not only informational... But entertaining and comical! They just seem like the basic info brought to us by real people.... That's a wonderful thing! I hope to keep on watching more!
Keep on delivering sensible advices. We understand that those big multinationals have their own agenda and it is not always compatible us the customers. I am happy to see that you have not been scared by their threats and continue to serve and inform us, the CPAP users community.
I followed your repair video on AirSense 10, bought a new motor from Alibaba delivered $113.00 US. Took me about an hour and its been working fine for 7 months now. I never got the message about the motor, but it started making noises, probably the motor bearing. Your help saved me a great deal of money and now I can repair it again with confidence.
OMG I've been getting that message for months and it did really scare me. I think its horrendous that these companies use scare tactics like this. No wonder people are becoming so untrusting (BTW I Just received the Mini today) I thought at any minute my AirSence 10 would stop and I would be in a heck of a mess since I supposedly have severe OSP, 1min58sec!! Thank God your channel popped up when I was searching info on the mini. I didn't even know how to find these settings. My AHI for 1 year is 1.6 an leaks 17..so looks pretty good since you said AHI under 4 and leaks under 24 I believe. Please correct me if I am wrong. But anyways my anxiety has subsided. Thanks so much and your kids are adorable!! 😁 Looking into a membership.
Hello Nick, here I am way up in USA, and my best CPAP expert is way down under. This is interesting news on the motor life I will be on the look out. Love the kids it must be fun to work with them. I definitely appreciate your passion for the CPAP world. Stay Safe and Cheers, Bob
I started using my A9 in September of 2015. Here it is, September of 2021, it started showing that message about three or four months back. I didn't figure it was a big deal. I've had power outages, and wake up whenever it stops running. I'm so glad you made this video, it helps me to understand what's going on with that. As others have said, you have some beautiful children!! I can see that they're very helpful, and happy to participate!!
Thanks so much for this! I just got the message on my Airsense 10 and I was freaking out, I'm not ready to drop 650+ on a new machine! I feel better now after your video, thanks!
Thanks so much for the info! I sadly replaced my Resmed S9 with a Philips Dreamstation two years ago when the S9 displayed the "message of doom". Now I can unpack my old ResMed and feel much more secure using it until my new Airsense 10 clears backorder. Should have learned my lesson back in the day when the tank of my old Philips Remstar leaked all over my nightstand.
Hey there. I'm here in 2024. I just got this msg on my S10. I have been ignoring it as there's no change in the operation of the unit. Resmed machines are very good. But this practice on their part is total bull crap. Thanks for putting my mind at ease.
Thanks for the video. Just home from hospital for emergency surgery. First night, my Airsense 10 auto gives me the motor life message. Big panic! Crossed my fingers and used it. No problems. 2nd night, no problem. Dr’s office refused to issue me a new script for a replacement machine without an appointment. First opening …..3 months out. Would not make an exception . Your video helps lower the panic level down to annoyance. Thank you! Keep up the good work.
I just happened unto your site in the middle of the night. Couldn't sleep. What a coincidence! Almost the same thing happened to me. For a couple of years I ordered a replacement water tank and my request was ignored by my supplier, with no explanation. That's ok. I managed to clean it with plenty of dish liquid, baking soda and lots of shaking. Then I noticed the little plastic tube that connects my oxygen to the machine is cracked in several places. So I called them up and requested a new connector pipe. It took a while and a couple of call backs but finally the customer rep. told me they don't make the tube anymore because my machine is not made anymore. Wow, I was surprised because it is still running well. Anyway I can't have a replacement water tank or a replacement connector tube. Well, I very carefully wrapped the tube with duct tape and I think the leaks are pretty well covered. So I'm back in business! The doctor doesn't seem to be interested. He said to get me new equipment he has to do a sleep study and he wasn't able to do that right now . Did you notice, the medical profession seems to be changing somehow. You probably don't know about this because you are not in the US. Thanks for reading this. Three cheers for good old duct tape!
I have noticed a huge change!!! Medical ""tear o knee""!!! I would avoid the newer ""cloud""' devices. Don't trust all this "hook up", if you know what I mean.
I'm sorry to hear that. My machine was replaced a few years ago because my wife said mine was louder than hers and she couldn't sleep. I think I'd had the machine for about 7 years at the time. No new study needed, the Dr just looked at my sleep data and ordered up a new machine. Yes, I'm here in the US.
@@buffuniballer - Thanks for info. Different doctors seem to do things very differently. It will just take a little perseverance on my part. But I'm ok, my old-e is still perking along.
That clip with your daughter is incredibly cute and funny! But seriously, I had NO idea the machine was ready for a “BSOD” message! I have a backup, just in case. Give your kids a hug for us watchers!!
Greetings from Canada. I've been using a CPAP machine for years. I think this is my 4th. I am happy with my ResMed however I'm not always sure that the local distributors are on the up and up. It seems as though new CPAP stores open every month. I just discovered your channel and have subscribed. Thanks for the useful and informative content. Your dramatic actors are very talented and professional. Talent like that must be very expensive. I hope you are paying them at the union rate.
What a fun way to get your message out! My CPAP has been showing that message for a year and just died today. Good to know my instincts were right on! Thank you.
Hey mate, thanks for the great comment. Could you email me at cpapreviewsaus@gmail.com i'd like to offer to you a free motor replacement if i could use your broken cpap in a video. Basically i'll take your device, remove the faulty motor and put in a brand new one and make it brand new. If you're interested please get in touch
I got diagnosed with sleep apnea a few months ago, and my insurance covered an Aircurve 10. I've gotten a lot of good information watching your videos that has helped me adapt to live with a Bipap machine without a lot of the problems I hear about others having. Thanks for all the useful information you provide!
Thank you. you made a lot of sense. I saw the massage about my motor today -- my sson took it apart removed a bit of dust and the message didnt come up again. I have used my machine for eight to nine years. my resmed that it and bought it second hand. saved a lot of money today and anxiety. Thanks for posting. Love your daughters contribution.
California Respiratory Therapist Here, The cost of a motor for a device is usually anywhere from 200 to about 400 depending on parts swapped out . But in most area Resmed do not have parts for S9 units anymore for repairs for the past year now probably because they were planning to come out with the S11 which is not out yet in the USA. Love the videos
Thanks mate, great to hear from someone in the U.S.A. Unfortunately here in Australia we don't get those sort of prices (although apparently they're made here! haha). A new Airsense 10 retails ate $2495 here in Australia. Just another example of ResMed taking the piss! Cheers brother. Nick
I have totally lived this experience. My S8 is still running after 13 years, but several S9s have "expired", only their messages were not about motor life, but about leaks in the hose or mask (and no matter how many brand-new hoses or masks, they would not solve it). Honestly, I was hoping you'd tell of some magic combination of button pushing that would net me a few thousand more hours. I keep my S8 around because it's old reliable and I go back to it in between finding replacement machines, usually inherited from others who've moved on. And I have learned to disassemble S9s (a nightmare) and S10s (a breeze) and clean them. I have learned to repair the funny buttons on the S8 which stop making contact over time (but it's easy to fix).
I've been using my S9 Elite for 10 years now. The message popped up about 4 or 5 years ago. Knock on wood, it's still going strong. No weird noses or anything. I'll up grade soon. Thanks for the great information you provide! You're the only one I trust in the Sleep Apnea department.
Was diagnosed with OSA back in early 2007. Got a Resmed Tango which of course is no longer made. Still on the same machine so, in about 2 months I'll cross 50,000 hours. I took it in and had them check the pressure against the settings when it hit 14 yrs old and it was spot-on. Although I might have just gotten an exceptional machine (which has never told me the motor is past its useful life) or these CPAPs generally have a longer life than the manufacturer will admit.
I am back using my Resmed S9 after the Phillips recall and I was told that when I get that message it means that my machine might not be providing the correct level of therapy but when I use Oscar, the data looks good. The Resmed message works since I was tricked into getting a new Dreamstation in April 2020 when the S9 message about Motor life exceeded appeared everyday.
You all did a fantastic job on your short script. They don’t care about the individual. Just like pushing meds. I don’t take anything. Thank you for the heads up. At least my health plan buys me a new one every 5 years but also makes me do a sleep study. They are getting richer and richer.
Hi Sharin, thanks for the kind words. Glad you enjoyed it! Yeah the whole system is designed from to keep the money flowing even once you have been diagnosed and have a machine. It's a bit of scam really. Cheers
My S9 started displaying that message exactly 5 years after I began using it. I now have well over 27000 hours and it is still working well. My plan is to keep using it until it dies.
Hi David, great to hear it mate. Can you do me a favour and when it does 'die' see if you can access the clinical settings and see what the motor life hours is at. Cheers mate. Nick
Honestly I've only been using Cpap therapy for a little over 6 months and after a couple of pre-cpap health scares I'm just too afraid to be without a fully functional machine for more than a day or two. Maybe once I become accustomed to the therapy and sleep apnea I'll be more comfortable with the idea of having an older machine but at this point I'll definitely be getting a new machine once the 5 years are up.
The recall was due to the foam cushion around the motor degrading over time and coming apart inside the machines. They use the foam inside to make it quieter. People have had respiratory issues here in the US thats why there is a class action lawsuit against phillips respironics. Doctors recommend putting a inline filter on the hose before your mask connection.
As someone who travels, I have had two “on the road” bad experiences with my COAP. In the first, the airline I was on destroyed my luggage by dragging it across the tarmac, and my CPAP was DOA. I have to admit the airline does not recommend putting it in checked baggage. They paid for a replacement but I had to sleep in a chair all night for several nights since there was no medical supplier in the area who would rent me a machine for a short term. The second time was when while visiting China, my CPAP which I now carried with me as one of my allowable personal items, quit on me during sleeping. Of course it was under warranty, but alas, I couldn’t find anyone in the area to repair it or rent me a used one for a few days. Again, I slept upright, fitfully in a chair until I returned home.
FWIW, a CPAP machine doesn't count against your personal items. It's a medical device, not a personal item. I fly often and have my carry-on luggage, laptop bag and CPAP.
Thanks again for all your great videos and i loved the kids helping you out. Now for my sad tail my beloved Fisher & Paykel icon which i have had for about 10 years motor has pretty well died. So i when went online looking for a new machine & it almost gave me a heart attack on the prices i wanted to get another Fisher & Paykel but with auto sense but at 2300.00$ thats way out of my budget. So then i look at the Resmed AirSense 10 auto sense prices wow 1400.00 to 1700.00$ this is still out of my budget. Then i look at Gumtree for a second hand machine i couldn't find a Fisher & Paykel auto sense model but i did find a Resmed AirSense 10 auto sense for 600.00$ which had only done 22 Hrs and came with a brand new heated hose & travel bag the only down side is the machine came from Singapore so the WiFi doesn't work. I have had the Resmed AirSense 10 auto sense now for 4 nights and all is good so far i really didn't want to buy a Resmed product because of their evil ways of doing business but i needed a new machine ASAP on flip side Resmed didn't get my money
Nick, if one got the motor replaced, ResMed would need to reset the message for motor life back to zero so there must be a factory reset function somewhere in the settings. There’s another challenge for you 😁
@@CPAPReviews so time to upgrade to a new machine. Is there a way to purchase where you receive a benefit by referral? I'd like to see you get something for your efforts.
I just just purchased a new Resmed Air Sense 10 Auto works good so far. Thanks for info on notice popping up on screen. Enjoyed the newest actors in the family. Looks like they could be future YTer's. Seems that talent runs in your family. Very cute and talented kids.
That was awesome Nick! You're kiddos are hysterical! Love the Dr. Evil refs! This was so helpful, I have a ways to go on mine, but I know I would freak out if I saw that message.. now I know I can remain calm.. and breathe on.. 😂 Thanks!! ❤
Hey Pam, always lovely to receive your comments. Haha, yeah they certainly showed up their old man in this vid. Keep calm and breathe on my friend. Lots of love. Nicko
I gotta say, your straight up honesty and sense of humor is refreshing. And funny. Great job with the kiddos, they're awesome. Came for the info, stayed for the littles 🤣❤😉
I just had this message pop up on my s9 a few days ago. I was alarmed because I am aware that getting a new machine is not only expensive, but also wait times are long due to covid-related shortages. Thank you for your content!
Fun stuff. I taught business ethics and law for years, but I also taught financial management (with its goal of shareholder wealth maximization, which is a great goal, with its greatest offender being executive salaries and perks). Nevertheless, the pressure on these overpaid and overly “bonus” compensated is immense. Then companies end up wondering why their executives have engaged in embarrassing, brand-damaging unethical practices. For example, just this one exposure has etched in my brain: NO RESMED! :)
Just found your site because I was getting this message. Not sure if you are familiar with Hewlett Packard Printers but years ago when they had the LasetJet II and IIIs they actually put forth a memo of Planned Obsolescence. This memo was leaked and a series of crappy LaserJet 4's and 5's were exposed. Their timeline preference . . . . 2 years. I never believed this message and really never researched the device much until I started receiving emails prior to even searching for a new motor. I was told only my Dr would have access to my data but this is clearly not the case. Thanks for your efforts. The information you've been providing is invaluable.
I'm sure there's some CYA in those messages but the bearings will have a definite lifespan on them. Additionally dust will build up in the machines and contribute to the wear on the bearings depending on your environment. The CYA factor probably makes it a bit preemptive. But yeah, I'd keep my old S9 if I could take out 3-4 screws and pop in a new motor at 8 years for 50-100$. Thanks for the good visuals on it. Always wondered what was in there.
Thanks Nick, as a Dream Station owner a bit of comic relief is appreciated. Loved the dramatization, nudge nudge wink wink! A few years ago I'd have said the entire casts performances were worth of an "Academy Award" nod, but today, I wouldn't want to insult them by association with the Hollywood nuts. Well done LOL!
THANK YOU. This message just came up on my AirSense 10 after a Friday afternoon nap. I was really and seriously worried that I was going to get no sleep over the weekend and didn't want to restart the machine. (And the company I've dealt with isn't open until Monday.).
Looks like homeschooling vlog tuition is paying off with the skills shown by your children. I’ve passed the video link onto someone I know who has a Resmed device. Thanks.
ahahaha, thank you! Somehow i think that the little lessons i teach them will end up being far more important than anything they will learn in school. Thank you! Nick
Gr8 video. 20 years I think it was ResMed. Can't how long I had it for. But just b4 I chucked it. It get super hot, at time I was telling my brother and he said his get hot too. So we swapped for the night. He could not believe how hot it got. Took it in and they said, can't b repaired. I ended up buying a Fisher & Paykel for $450 which was the best machine I had. Had it for many years. When people say to make sure your generator is sine wave. Listen to them. I woke up to choking on smoke. And had to spend rest camping weekend without CPAP (which I just to do anyway) that couple years ago. Prices for new was so high. I purchase secondhand ResMed 8 LIGHTWEIGHT II . has 12 volt input, which I have not use. Instill I purchase a new one, but this one been going alright, I guess one from oversea one-day and keep this one for camping
Just had this message come up today and I need my CPAP to sleep at night and it’s got me terrified. Rang my hospital and left a message to be called in the morning
Do you really want "it" fixed?? What if the remedy is the "real problem". Pray about this latest f e a r talk from the ""officials". 2019-21 has been a real eye opener for many. Pray and research. They love to present talk of a "" problem"", then wait for reaction, and offer the ""solution". I am not speaking of this channel owner, just to be clear.
That message came up on my S9, bought a New Respironics cpap which is now recalled. Went back to my S9. Thanks so much for the video! Feel better about my decision.
Yes. As a result of seeing the message, I contacted the sleep clinic and they referred me to the medical supply company. The med supply co said it was expensive to replace the motor, they recommend a new cpap. My insurance wanted a new sleep study in order to obtain the cpap through the medical supply co. (I have used a cpap for years.) Sleep clinic recommended buying cpap out of pocket. Got a deal on-line. Then I figured out why there was such a good deal as it was recalled. Bought my new cpap in May.
Oh Barb, that's such a shame! It's all a big scam. Why would you need to go back and have another sleep test? They system is completely broken and your story is a textbook example! They're all corrupt. Good luck friend. Nick
Some might claim "Inbuilt Obsolescence". There is however the term "medical device". So pensioners like myself have an electricity subsidy for this life support machine. Before my aged retirement, I used to be a senior manager. So, some legal truths now. Essential life support machines are dangerous, insurance wise, if sold, serviced, repaired, ... by an authorized seller. If the seller of any health luxury is not medically qualified, then medical legislation in the case of death - sickness might not apply. Medical device manufacturers however must allow legal escape holes from unfair legal claims. For example, Apple etc. claim that all maintenance, care etc. MUST conform to very strict legal requirements. Water penetration, unauthorized repairs & adjustments, etc. automatically remove legal obligations from either - both the authorized seller, and the manufacturer. Generally, end users and sensible people know about this legal stuff. We ignore it. For our personal & business safety, however, we have electronic circuit safety protectors, smoke detectors nearby, etc.
It's absolutely ridiculous. We need an open source base OS that works on resmed and Philips devices that not only gives full control of the device and data but does not vendor lock you. We still a long way to go...
Can you share a video how to reset the message-counter? Probably is pretty simple I hope? And since there is legal right to repair, I think we should be able to do this ourselves after concidering the risks involved
Hi Elvin, great question! Unfortunately there's no simply way to reset the motor hours on the machine but i'm going to see if i can find a solution. Have a lovely day. Nick
Great video! And you're right about ResMed devices lasting forever. I have a 25 year old Sullivan V that still works. I replaced it with a Airsense 10 five years ago, but I kept the V as a spare.
Your kids are great!!! Thanks for the tip on time when this message comes up. I think having it come up every 1000 hours after it reaches the 22,000 hours is fine, but more than that would be annoying and unnecessary.
Hi Steph, thanks for the kind words. Or perhaps you have the option to dismiss it altogether if you like? Give people to power to choose as it's their machine after all. Best wishes. Nick
Thanks a whole lot Nicko, and love your kids! Great info , as I struggle with CPAPing on my R 10. For years I couldn't handle it and would wake up and toss the mask across the room. until you told me how to access the secret coder-decoder menu and adjust my pressure. Thanks, I'm gonna join sleep hq!
Thank you for some sanity. Hopefully some upstart manufacturers will decide that customers come first and ResMed will shrink into obscurity like all other “me, me, me” companies have.
Haha, I loved it, make sure you pay your resmed employees $150/hr cash. Lol. The motors are good quality and may cost them max $50. I have an airsense 10 and had it for about 6 years, it cost me about $2400 all up so I'll use it till it truly dies, I'm an ex sparky and I wanna smell that motor burn before i get a new one! Haha
The little girls a smart one, she want's royalties instead hahaha. Yeah there's no doubt they are good quality motors but still outrageous prices for replacements etc. Good luck. Nick
I clicked on this thinking I would get a practical explanation on this error, which I got. What I did not expect was to laugh my butt off and be so entertained while getting practical advise! I hope you offer tax advise because I’m usually borde and frustrated doing those!
@@CPAPReviews DUDE!!! I love Veritasium!!! Been a follower of em for years, but only watch videos sporadically. Will definitely give that one a watch. Cheers from Texas
Enjoyed the video well done mate. Seems today all corporations operate dodgy and worship the shareholder value over the quality of their products. You would think focusing on your products quality would naturally bring about good shareholder value but it's more profitable to cut quality and make the fast short term profit and leave the mess for the next team. Sadly they all operate using the standard book of verbal diarrhea when it comes to answering questions. When face to face they simply stare right through you and actually never answer your questions, if you're lucky they will give you a smile. I'm surprised they haven't chipped the machines to create a failure and not turn back on after a specific number of hours. They probably are too cheap to design and install such things lol.
Thanks brother. appreciate the support. I'm sure they probably also have some little tricks built in to diminish the lifespan but it's probably hidden deep in the firmware. Kind of like how apple made the old iphones slower etc. Good luck mate. Nick
Actually they do stop working after this message appears my wife and I both have the ResMed machine and when they hit the five-year Mark 24000 hours. Too long after that both machine stopped working they would turn on blow for a minute and then just shut off
Not Just A Warning --- My S9 started showing this warning about a year and a half ago - got everything in your vid and did ignore the warning for a few weeks BUT at exactly the hour limit (there is one but I have forgotten exactly what it was - Reddit did have one published at the time) the machine SHUT DOWN and there was no way to trick it into resuming. It worked splendidly up until the hour limit mark and Res Med just said sorry - claimed there was no programmed hour limit in the active chip - but the same thing happened to several other folks also at exactly the same machine used hours. I think ignoring this warning is a mistake because there is a programmed machine shut down built-in and you will be without your functioning machine with little to no warning when this happens. Still miss that machine - best ever. Was replaced with the Dreamstation. What a double whammy.
I recently contacted my provider about the notification that popped up on my cpap machine. Mind you I have had my machine almost 7 years. They told me the same thing you just said. Since I needed a new script to be #51 on the waitlist for a new machine, when the doctors office put me in contact with a new supplier that could offer me a new machine the next day. Perfectly happy to bring the new one home. Loved your video 😂
Thank God for people like you! I have a Resmed Airsense 10 and woke up to this message and freaked out! I'm currently waiting for my new machine. I've had this one for 9 years and use it faithfully. I was afraid it was going to take a shit.
My new air sense 10 motor has started making a noise so I went back to my S9 ( motor time is up) and am still using it. Have ordered a new airsense 10 so now I have 3 resumed machines! I have dismantled my original 10 and seen how simple it is ( thanks Nick) and I intend to dissemble the air pump and repair it!
My old S9 was displaying this message all the time, being a Pensioner I was in a pickle but recently had it replaced with a shiny new S10 by the NDIS. I was so grateful, but it is good to know I can keep the s9 as a back up for travel or hospital. I might just pack it in a go bag so it is ready should the need arise, thanks so much for your informative videos.
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My machine has actually stopped working within 2 weeks of the message showing up. My now not working, ResMed 10 is 3 years old.
My S9 had been giving the "....contact service provider" message for some time before its motor finally stopped working. Whenever the power is turned on now the screen lights up displaying RESMED & then goes dark before repeating the cycle endlessly until the machine is shut off. It appears that it's trying to start up and failing. Is this what happens when the motor has expired?
This guy is highly underrated. Good on you mate for empowering people to make informed decisions that significantly affect their lives and not be duped by companies encouraging mass consumerism. Well done!
Hear hear
I agree with him being underrated
LOVE THIS VIDEO... Your kids are amazing actors and made this so enjoyable and we thank you, Nicko, for your great work and helpful information. CHEERS to you and your family!
Hi Alison, thanks for the lovely comment my friend. They're certainly a lot of fun and i do enjoy when they help me make content. Here's another one they feature in - ua-cam.com/video/iySAae5_elY/v-deo.html
Your videos are not only informational... But entertaining and comical! They just seem like the basic info brought to us by real people.... That's a wonderful thing! I hope to keep on watching more!
What a scream!! Your little girl did a bang up Job!! Just adorable!!!!!! LOVED IT.
Haha, thank you so much. Glad you enjoyed it. All the best. nick
Keep on delivering sensible advices. We understand that those big multinationals have their own agenda and it is not always compatible us the customers. I am happy to see that you have not been scared by their threats and continue to serve and inform us, the CPAP users community.
I followed your repair video on AirSense 10, bought a new motor from Alibaba delivered $113.00 US. Took me about an hour and its been working fine for 7 months now. I never got the message about the motor, but it started making noises, probably the motor bearing. Your help saved me a great deal of money and now I can repair it again with confidence.
That's awesome to hear mate. Make sure you jump on SleepHQ.com and check out your data and compare results. Cheers
OMG I've been getting that message for months and it did really scare me. I think its horrendous that these companies use scare tactics like this. No wonder people are becoming so untrusting (BTW I Just received the Mini today) I thought at any minute my AirSence 10 would stop and I would be in a heck of a mess since I supposedly have severe OSP, 1min58sec!! Thank God your channel popped up when I was searching info on the mini. I didn't even know how to find these settings.
My AHI for 1 year is 1.6 an leaks 17..so looks pretty good since you said AHI under 4 and leaks under 24 I believe. Please correct me if I am wrong. But anyways my anxiety has subsided. Thanks so much and your kids are adorable!! 😁 Looking into a membership.
Hello Nick, here I am way up in USA, and my best CPAP expert is way down under. This is interesting news on the motor life I will be on the look out. Love the kids it must be fun to work with them. I definitely appreciate your passion for the CPAP world. Stay Safe and Cheers, Bob
Bobby boy! Thank you mate. You too. Nick
I started using my A9 in September of 2015. Here it is, September of 2021, it started showing that message about three or four months back. I didn't figure it was a big deal. I've had power outages, and wake up whenever it stops running.
I'm so glad you made this video, it helps me to understand what's going on with that.
As others have said, you have some beautiful children!! I can see that they're very helpful, and happy to participate!!
Thanks so much for this! I just got the message on my Airsense 10 and I was freaking out, I'm not ready to drop 650+ on a new machine! I feel better now after your video, thanks!
Thanks so much for the info! I sadly replaced my Resmed S9 with a Philips Dreamstation two years ago when the S9 displayed the "message of doom". Now I can unpack my old ResMed and feel much more secure using it until my new Airsense 10 clears backorder. Should have learned my lesson back in the day when the tank of my old Philips Remstar leaked all over my nightstand.
Great video Nick! Well done! Cheers. -Rich
Thanks Legend. Appreciate the support! Hope you're well. Nick
@@CPAPReviews Can you inbox me your email?
@@USAMedicalSupply it’s on this page legend m.ua-cam.com/users/CPAPReviewsabout
Hey there. I'm here in 2024. I just got this msg on my S10. I have been ignoring it as there's no change in the operation of the unit. Resmed machines are very good. But this practice on their part is total bull crap. Thanks for putting my mind at ease.
Welcome
Thanks for the video. Just home from hospital for emergency surgery. First night, my Airsense 10 auto gives me the motor life message. Big panic! Crossed my fingers and used it. No problems. 2nd night, no problem. Dr’s office refused to issue me a new script for a replacement machine without an appointment. First opening …..3 months out. Would not make an exception . Your video helps lower the panic level down to annoyance.
Thank you! Keep up the good work.
Cheers Jeff. glad i was able to ease the anxiety. Hope the surgery went well. Nicko
I just happened unto your site in the middle of the night. Couldn't sleep. What a coincidence! Almost the same thing happened to me. For a couple of years I ordered a replacement water tank and my request was ignored by my supplier, with no explanation. That's ok. I managed to clean it with plenty of dish liquid, baking soda and lots of shaking. Then I noticed the little plastic tube that connects my oxygen to the machine is cracked in several places. So I called them up and requested a new connector pipe. It took a while and a couple of call backs but finally the customer rep. told me they don't make the tube anymore because my machine is not made anymore. Wow, I was surprised because it is still running well.
Anyway I can't have a replacement water tank or a replacement connector tube. Well, I very carefully wrapped the tube with duct tape and I think the leaks are pretty well covered. So I'm back in business! The doctor doesn't seem to be interested. He said to get me new equipment he has to do a sleep study and he wasn't able to do that right now . Did you notice, the medical profession seems to be changing somehow. You probably don't know about this because you are not in the US. Thanks for reading this. Three cheers for good old duct tape!
Thanks for sharing that great insight Grandma Jane. Love your work! Nick
I have noticed a huge change!!! Medical ""tear o knee""!!! I would avoid the newer ""cloud""' devices. Don't trust all this "hook up", if you know what I mean.
@@kellyanneree3252 - All the "reporting" concerns me.
I'm sorry to hear that. My machine was replaced a few years ago because my wife said mine was louder than hers and she couldn't sleep. I think I'd had the machine for about 7 years at the time. No new study needed, the Dr just looked at my sleep data and ordered up a new machine. Yes, I'm here in the US.
@@buffuniballer - Thanks for info. Different doctors seem to do things very differently. It will just take a little perseverance on my part. But I'm ok, my old-e is still perking along.
That clip with your daughter is incredibly cute and funny! But seriously, I had NO idea the machine was ready for a “BSOD” message! I have a backup, just in case. Give your kids a hug for us watchers!!
Thank you :-). Yeah she did a great job. Best wishes. Nick
Greetings from Canada. I've been using a CPAP machine for years. I think this is my 4th. I am happy with my ResMed however I'm not always sure that the local distributors are on the up and up. It seems as though new CPAP stores open every month. I just discovered your channel and have subscribed. Thanks for the useful and informative content. Your dramatic actors are very talented and professional. Talent like that must be very expensive. I hope you are paying them at the union rate.
Lol 😂
What a fun way to get your message out! My CPAP has been showing that message for a year and just died today. Good to know my instincts were right on! Thank you.
Hey mate, thanks for the great comment. Could you email me at cpapreviewsaus@gmail.com i'd like to offer to you a free motor replacement if i could use your broken cpap in a video. Basically i'll take your device, remove the faulty motor and put in a brand new one and make it brand new. If you're interested please get in touch
Thank You for all you do for us! The children are the best.
Thank You again! God Bless!
You're welcome Ron. Thanks for the support. Nick
Great video, Nick!
Appreciate the support Keith. Thank you!
I got diagnosed with sleep apnea a few months ago, and my insurance covered an Aircurve 10. I've gotten a lot of good information watching your videos that has helped me adapt to live with a Bipap machine without a lot of the problems I hear about others having. Thanks for all the useful information you provide!
Thank you. you made a lot of sense. I saw the massage about my motor today -- my sson took it apart removed a bit of dust and the message didnt come up again. I have used my machine for eight to nine years. my resmed that it and bought it second hand. saved a lot of money today and anxiety. Thanks for posting. Love your daughters contribution.
California Respiratory Therapist Here,
The cost of a motor for a device is usually anywhere from 200 to about 400 depending on parts swapped out . But in most area Resmed do not have parts for S9 units anymore for repairs for the past year now probably because they were planning to come out with the S11 which is not out yet in the USA.
Love the videos
Thanks mate, great to hear from someone in the U.S.A. Unfortunately here in Australia we don't get those sort of prices (although apparently they're made here! haha). A new Airsense 10 retails ate $2495 here in Australia. Just another example of ResMed taking the piss! Cheers brother. Nick
Loved the Video! The humor was great, and then you moved on to the serious part, and back to the humor. Said it as it is. Great work!
I have totally lived this experience. My S8 is still running after 13 years, but several S9s have "expired", only their messages were not about motor life, but about leaks in the hose or mask (and no matter how many brand-new hoses or masks, they would not solve it).
Honestly, I was hoping you'd tell of some magic combination of button pushing that would net me a few thousand more hours. I keep my S8 around because it's old reliable and I go back to it in between finding replacement machines, usually inherited from others who've moved on.
And I have learned to disassemble S9s (a nightmare) and S10s (a breeze) and clean them. I have learned to repair the funny buttons on the S8 which stop making contact over time (but it's easy to fix).
My S8 buttons don’t work but the auto start still does.
How many “run hours” are on your S8? Mine mysteriously displayed a “technical fault” at 22,000 hours and refuses to operate. Coincidence?
This is so good. Saw the message last night. Need to relaxed breathe and watch this clip😅 thank-you
Thanks for keeping us informed and entertaining us at the same time. Well done!
You're welcome mate. Cheers. Nick
Thank you fir being your brothers keeper
May god continue to Bless you and your family
It reminds me at the end of the movie Alien when the ship says, “9 minutes until detonation….8 minutes….”..another great video! Thanks again!!
Hi Harris, yep there's certainly a countdown going on! Cheers
Your customer service is the greatest!
Awwww! Your kids are so cute! They did a really great job!! I was so entertained by the dramatization. 😊😂
Lovely of you to say! Thank you Aarika :-) Nick
@@CPAPReviews lolook l
@@CPAPReviews is
Yes adorable kids!
Your kids are precious!! Thanks for another informative video, with extra cuteness added.
I've been using my S9 Elite for 10 years now. The message popped up about 4 or 5 years ago. Knock on wood, it's still going strong. No weird noses or anything. I'll up grade soon. Thanks for the great information you provide! You're the only one I trust in the Sleep Apnea department.
Was diagnosed with OSA back in early 2007. Got a Resmed Tango which of course is no longer made. Still on the same machine so, in about 2 months I'll cross 50,000 hours. I took it in and had them check the pressure against the settings when it hit 14 yrs old and it was spot-on. Although I might have just gotten an exceptional machine (which has never told me the motor is past its useful life) or these CPAPs generally have a longer life than the manufacturer will admit.
I am back using my Resmed S9 after the Phillips recall and I was told that when I get that message it means that my machine might not be providing the correct level of therapy but when I use Oscar, the data looks good. The Resmed message works since I was tricked into getting a new Dreamstation in April 2020 when the S9 message about Motor life exceeded appeared everyday.
You all did a fantastic job on your short script. They don’t care about the individual. Just like pushing meds. I don’t take anything. Thank you for the heads up. At least my health plan buys me a new one every 5 years but also makes me do a sleep study. They are getting richer and richer.
Hi Sharin, thanks for the kind words. Glad you enjoyed it! Yeah the whole system is designed from to keep the money flowing even once you have been diagnosed and have a machine. It's a bit of scam really. Cheers
My S9 started displaying that message exactly 5 years after I began using it. I now have well over 27000 hours and it is still working well. My plan is to keep using it until it dies.
Hi David, great to hear it mate. Can you do me a favour and when it does 'die' see if you can access the clinical settings and see what the motor life hours is at. Cheers mate. Nick
Honestly I've only been using Cpap therapy for a little over 6 months and after a couple of pre-cpap health scares I'm just too afraid to be without a fully functional machine for more than a day or two.
Maybe once I become accustomed to the therapy and sleep apnea I'll be more comfortable with the idea of having an older machine but at this point I'll definitely be getting a new machine once the 5 years are up.
@@huntsbychainsaw5986 buy a backup machine just in case yours completely fails...
The recall was due to the foam cushion around the motor degrading over time and coming apart inside the machines. They use the foam inside to make it quieter. People have had respiratory issues here in the US thats why there is a class action lawsuit against phillips respironics. Doctors recommend putting a inline filter on the hose before your mask connection.
mine is over 27000 hours with message still working with a bit of noise.
I see a great future for your kids, especially your daughter! She's a natural.
Hi Diego, that's lovely of you to say. Thank you very much. Nick
Absolutely agreed with your comments.
Thanks Tom, appreciate the support. Nick
Excellent post! love the truth through drama!
As someone who travels, I have had two “on the road” bad experiences with my COAP. In the first, the airline I was on destroyed my luggage by dragging it across the tarmac, and my CPAP was DOA. I have to admit the airline does not recommend putting it in checked baggage. They paid for a replacement but I had to sleep in a chair all night for several nights since there was no medical supplier in the area who would rent me a machine for a short term. The second time was when while visiting China, my CPAP which I now carried with me as one of my allowable personal items, quit on me during sleeping. Of course it was under warranty, but alas, I couldn’t find anyone in the area to repair it or rent me a used one for a few days. Again, I slept upright, fitfully in a chair until I returned home.
FWIW, a CPAP machine doesn't count against your personal items. It's a medical device, not a personal item. I fly often and have my carry-on luggage, laptop bag and CPAP.
I know your pain. I can't breath without my CPAP. I awaken casping for air like a fish out of water. It scares me to death.
So glad I’d seen this clip before I saw the message pop up this week on my AirSense 10 for Her. Thank you.
Thanks again for all your great videos and i loved the kids helping you out.
Now for my sad tail my beloved Fisher & Paykel icon which i have had for about 10 years motor has pretty well died.
So i when went online looking for a new machine & it almost gave me a heart attack on the prices i wanted to get another Fisher & Paykel but with auto sense but at 2300.00$ thats way out of my budget.
So then i look at the Resmed AirSense 10 auto sense prices wow 1400.00 to 1700.00$ this is still out of my budget.
Then i look at Gumtree for a second hand machine i couldn't find a Fisher & Paykel auto sense model but i did find a Resmed AirSense 10 auto sense for 600.00$ which had only done 22 Hrs and came with a brand new heated hose & travel bag the only down side is the machine came from Singapore so the WiFi doesn't work.
I have had the Resmed AirSense 10 auto sense now for 4 nights and all is good so far i really didn't want to buy a Resmed product because of their evil ways of doing business but i needed a new machine ASAP on flip side Resmed didn't get my money
Hey mate, thanks for sharing your great story. Good find with the AirSense10. Well done. Nick
Love, love, love the humour and your young sidekick - uh the Resmed employee - was great.
Nick, if one got the motor replaced, ResMed would need to reset the message for motor life back to zero so there must be a factory reset function somewhere in the settings. There’s another challenge for you 😁
Oh it can be done! Very easy haha. Cheers. Nick
@@CPAPReviews Well? 🤣🤣🤣
@@CPAPReviews so time to upgrade to a new machine. Is there a way to purchase where you receive a benefit by referral? I'd like to see you get something for your efforts.
@@michelle4d9Not giving away trade secrets, is he?
I just just purchased a new Resmed Air Sense 10 Auto works good so far. Thanks for info on notice popping up on screen. Enjoyed the newest actors in the family. Looks like they could be future YTer's. Seems that talent runs in your family. Very cute and talented kids.
Just curious..... how much did you pay for it ??
That was awesome Nick! You're kiddos are hysterical! Love the Dr. Evil refs!
This was so helpful, I have a ways to go on mine, but I know I would freak out if I saw that message.. now I know I can remain calm.. and breathe on.. 😂 Thanks!! ❤
Hey Pam, always lovely to receive your comments. Haha, yeah they certainly showed up their old man in this vid. Keep calm and breathe on my friend. Lots of love. Nicko
Thanks for a great and informative video. The kids are after your job, watch out!
Haha, they're earning their pocket money! The young girl is cleaver though and instead choose royalties bahaha. Nick
I gotta say, your straight up honesty and sense of humor is refreshing. And funny. Great job with the kiddos, they're awesome. Came for the info, stayed for the littles 🤣❤😉
Always love your comments! Thank you :)
I just had this message pop up on my s9 a few days ago. I was alarmed because I am aware that getting a new machine is not only expensive, but also wait times are long due to covid-related shortages. Thank you for your content!
You're welcome. Happy to help. Nick
As an engineer maybe I should just design the building resmed works in to last for 5 years before it collapses
Love this! Kids were awesome!
Appreciate the kind words. Thank you :-)
Fun stuff. I taught business ethics and law for years, but I also taught financial management (with its goal of shareholder wealth maximization, which is a great goal, with its greatest offender being executive salaries and perks). Nevertheless, the pressure on these overpaid and overly “bonus” compensated is immense. Then companies end up wondering why their executives have engaged in embarrassing, brand-damaging unethical practices. For example, just this one exposure has etched in my brain: NO RESMED! :)
Just found your site because I was getting this message. Not sure if you are familiar with Hewlett Packard Printers but years ago when they had the LasetJet II and IIIs they actually put forth a memo of Planned Obsolescence. This memo was leaked and a series of crappy LaserJet 4's and 5's were exposed. Their timeline preference . . . . 2 years. I never believed this message and really never researched the device much until I started receiving emails prior to even searching for a new motor. I was told only my Dr would have access to my data but this is clearly not the case. Thanks for your efforts. The information you've been providing is invaluable.
I'm sure there's some CYA in those messages but the bearings will have a definite lifespan on them. Additionally dust will build up in the machines and contribute to the wear on the bearings depending on your environment. The CYA factor probably makes it a bit preemptive. But yeah, I'd keep my old S9 if I could take out 3-4 screws and pop in a new motor at 8 years for 50-100$. Thanks for the good visuals on it. Always wondered what was in there.
Great Video! Love the Humor and Thank You (and the kids) for Sharing
Cheers for the kind words. I'm glad you enjoyed it :)
It would be cool to start an open source CPAP design group. After what are CPAP's but just a fan and a few sensors.
That would be very cool! Cheers
Thanks to your videos, I had the confidence to disassemble my Airsense 10 and clean it out. Seems to be working better now. Thanks!
Wow. Those kids are great actors. I think they outdid their dad! The family should be proud!
Thanks Nick, as a Dream Station owner a bit of comic relief is appreciated. Loved the dramatization, nudge nudge wink wink! A few years ago I'd have said the entire casts performances were worth of an "Academy Award" nod, but today, I wouldn't want to insult them by association with the Hollywood nuts. Well done LOL!
Hi David, we all need a bit of comic relief in this day and age hey! Glad you enjoyed it :-). Best wishes for the future. Nicko
THANK YOU. This message just came up on my AirSense 10 after a Friday afternoon nap. I was really and seriously worried that I was going to get no sleep over the weekend and didn't want to restart the machine. (And the company I've dealt with isn't open until Monday.).
Looks like homeschooling vlog tuition is paying off with the skills shown by your children.
I’ve passed the video link onto someone I know who has a Resmed device. Thanks.
ahahaha, thank you! Somehow i think that the little lessons i teach them will end up being far more important than anything they will learn in school. Thank you! Nick
@@CPAPReviews Yes, and they are now on the internet never, ever, to be lost or erased even if you want to. Bwahahahah
I'm in states and we home school as well. My children are so much more well adjusted than their cousin.
Gr8 video. 20 years I think it was ResMed. Can't how long I had it for. But just b4 I chucked it. It get super hot, at time I was telling my brother and he said his get hot too. So we swapped for the night. He could not believe how hot it got. Took it in and they said, can't b repaired. I ended up buying a Fisher & Paykel for $450 which was the best machine I had. Had it for many years. When people say to make sure your generator is sine wave. Listen to them. I woke up to choking on smoke. And had to spend rest camping weekend without CPAP (which I just to do anyway) that couple years ago. Prices for new was so high. I purchase secondhand ResMed 8 LIGHTWEIGHT II . has 12 volt input, which I have not use. Instill I purchase a new one, but this one been going alright, I guess one from oversea one-day and keep this one for camping
So cute, very well done sweetheart. The girl did well too.
Thanks Brother! Yeah she owned this vid. Love her to bits xox
Just had this message come up today and I need my CPAP to sleep at night and it’s got me terrified. Rang my hospital and left a message to be called in the morning
You don't need a call back mate, just ignore the message like i said. Cheers
so cute... :) heheh you're pretty awesome! with my average nights usage seems that it'll last for about 9 years...
Hi there, thank you! It might actually last a lot longer. That was the point i was trying to make :-). Cheers
@@CPAPReviews I truly appreciate your reviews! if it wasn't for you, I wouldn't have known about the Philips Respironics recall... thank you!
Absolutely brilliant! Your assistants are very very good.
Thank you! Yes they certainly earned their pocked money haha. Best wishes
I just bought a Air Mini. And I absolutely love it! It’s the best machine I’ve ever owned. But I want my Dream Station go fixed! UGH!!
A fantastic machine and i'm sure it will serve you well. Best wishes! Nick
Do you really want "it" fixed?? What if the remedy is the "real problem". Pray about this latest
f e a r talk from the ""officials". 2019-21 has been a real eye opener for many. Pray and research. They love to present talk of a "" problem"", then wait for reaction, and offer the ""solution".
I am not speaking of this channel owner, just to be clear.
@@kellyanneree3252 hmm 🤔
That message came up on my S9, bought a New Respironics cpap which is now recalled. Went back to my S9. Thanks so much for the video! Feel better about my decision.
Hi Barbara, can i ask if you purchased your Respironics device as a result of seeing that message pop up? Kind regards
Nick
Yes. As a result of seeing the message, I contacted the sleep clinic and they referred me to the medical supply company. The med supply co said it was expensive to replace the motor, they recommend a new cpap. My insurance wanted a new sleep study in order to obtain the cpap through the medical supply co. (I have used a cpap for years.) Sleep clinic recommended buying cpap out of pocket. Got a deal on-line. Then I figured out why there was such a good deal as it was recalled. Bought my new cpap in May.
Oh Barb, that's such a shame! It's all a big scam. Why would you need to go back and have another sleep test? They system is completely broken and your story is a textbook example! They're all corrupt. Good luck friend. Nick
Thanks for making things transparent for those who are reliant on these machines and trust that their being told the truth🙂
You're welcome Carol. Thanks for the support. Nick
Excellent video! Very helpful and informative. The outtakes at the end were priceless🤣
I am use to ignoring expired messages. If your car starts, passes smog test then you don't need to replace it.
Good one, your kids are great.
Thanks Peter, certainly blessed with some good actors that's for sure :)
These kind of tactics by these companies really phiss me off! They are so phucking greedy.
I know what you mean! Certainly sales driven and not patient focused. Cheers
Awesome stuff!!! Thanks for sharing!
Your Tongan friend from the States ✊🏾
A lot of printers do the same. Telling you there's no ink in the cartridge but you can still print for days
I think a lot of companies in general do the same! A process known as planned or programmed obsolescence and it needs to be stopped. Cheers
Thank you! The kids were amazing, great job!
Thank you very much! Just trying to keep them entertained during lockdown but yes i thought they were fantastic :-). Have a lovely day. Nick
Some might claim "Inbuilt Obsolescence". There is however the term "medical device". So pensioners like myself have an electricity subsidy for this life support machine. Before my aged retirement, I used to be a senior manager. So, some legal truths now.
Essential life support machines are dangerous, insurance wise, if sold, serviced, repaired, ... by an authorized seller. If the seller of any health luxury is not medically qualified, then medical legislation in the case of death - sickness might not apply.
Medical device manufacturers however must allow legal escape holes from unfair legal claims. For example, Apple etc. claim that all maintenance, care etc. MUST conform to very strict legal requirements. Water penetration, unauthorized repairs & adjustments, etc. automatically remove legal obligations from either - both the authorized seller, and the manufacturer.
Generally, end users and sensible people know about this legal stuff. We ignore it. For our personal & business safety, however, we have electronic circuit safety protectors, smoke detectors nearby, etc.
Interesting.
Fantastic!!! Congratulations. The video was just like what Happened to me
Nice one Ronaldo, i'm glad you enjoyed it. All the best. Nicko
@@CPAPReviews I was about to go running buy a new one, thanks to you I ‘ll wait a vc little longer. Very good. Kids are awesome.
It's absolutely ridiculous. We need an open source base OS that works on resmed and Philips devices that not only gives full control of the device and data but does not vendor lock you. We still a long way to go...
Amen! Thank you. Nick
Like Android is to apple. Imagine if we could customize the machines with algorithms and menu system.
Great humorous way to address the problem
Appreciate that Steven, cheers
Can you share a video how to reset the message-counter? Probably is pretty simple I hope?
And since there is legal right to repair, I think we should be able to do this ourselves after concidering the risks involved
Hi Elvin, great question! Unfortunately there's no simply way to reset the motor hours on the machine but i'm going to see if i can find a solution. Have a lovely day. Nick
Great video! And you're right about ResMed devices lasting forever. I have a 25 year old Sullivan V that still works. I replaced it with a Airsense 10 five years ago, but I kept the V as a spare.
Your kids are great!!! Thanks for the tip on time when this message comes up. I think having it come up every 1000 hours after it reaches the 22,000 hours is fine, but more than that would be annoying and unnecessary.
Hi Steph, thanks for the kind words. Or perhaps you have the option to dismiss it altogether if you like? Give people to power to choose as it's their machine after all. Best wishes. Nick
Thanks a whole lot Nicko, and love your kids! Great info , as I struggle with CPAPing on my R 10. For years I couldn't handle it and would wake up and toss the mask across the room. until you told me how to access the secret coder-decoder menu and adjust my pressure. Thanks, I'm gonna join sleep hq!
Thank you for some sanity. Hopefully some upstart manufacturers will decide that customers come first and ResMed will shrink into obscurity like all other “me, me, me” companies have.
Great information and presenters, thanks!
Cheers mate! Glad you enjoyed it and the presenters :)
You guys are hilarious! Props!
Many thanks! Glad you enjoyed the vid. Nick
Thanks for a reassuring snd informative video for many.
Hi Paul, thanks for your support mate. Means a lot. Nick
Haha, I loved it, make sure you pay your resmed employees $150/hr cash. Lol. The motors are good quality and may cost them max $50. I have an airsense 10 and had it for about 6 years, it cost me about $2400 all up so I'll use it till it truly dies, I'm an ex sparky and I wanna smell that motor burn before i get a new one! Haha
The little girls a smart one, she want's royalties instead hahaha. Yeah there's no doubt they are good quality motors but still outrageous prices for replacements etc. Good luck. Nick
I clicked on this thinking I would get a practical explanation on this error, which I got. What I did not expect was to laugh my butt off and be so entertained while getting practical advise! I hope you offer tax advise because I’m usually borde and frustrated doing those!
Glad you enjoyed it mate. My tax advise is this..... Don't pay it
Got to love designed/planned obsolescence
I think they invented it! Or borrowed it from their best friends over at Philips! - ua-cam.com/video/j5v8D-alAKE/v-deo.html . Cheers
@@CPAPReviews DUDE!!! I love Veritasium!!! Been a follower of em for years, but only watch videos sporadically. Will definitely give that one a watch. Cheers from Texas
Thanks. Great video. Keep the great work.
Thanks Sean, appreciate the support mate. Nick
Enjoyed the video well done mate. Seems today all corporations operate dodgy and worship the shareholder value over the quality of their products. You would think focusing on your products quality would naturally bring about good shareholder value but it's more profitable to cut quality and make the fast short term profit and leave the mess for the next team.
Sadly they all operate using the standard book of verbal diarrhea when it comes to answering questions. When face to face they simply stare right through you and actually never answer your questions, if you're lucky they will give you a smile.
I'm surprised they haven't chipped the machines to create a failure and not turn back on after a specific number of hours. They probably are too cheap to design and install such things lol.
Thanks brother. appreciate the support. I'm sure they probably also have some little tricks built in to diminish the lifespan but it's probably hidden deep in the firmware. Kind of like how apple made the old iphones slower etc. Good luck mate. Nick
Actually they do stop working after this message appears my wife and I both have the ResMed machine and when they hit the five-year Mark 24000 hours. Too long after that both machine stopped working they would turn on blow for a minute and then just shut off
The kids' acting is fantastic! Bravo!
Not Just A Warning --- My S9 started showing this warning about a year and a half ago - got everything in your vid and did ignore the warning for a few weeks BUT at exactly the hour limit (there is one but I have forgotten exactly what it was - Reddit did have one published at the time) the machine SHUT DOWN and there was no way to trick it into resuming. It worked splendidly up until the hour limit mark and Res Med just said sorry - claimed there was no programmed hour limit in the active chip - but the same thing happened to several other folks also at exactly the same machine used hours. I think ignoring this warning is a mistake because there is a programmed machine shut down built-in and you will be without your functioning machine with little to no warning when this happens. Still miss that machine - best ever. Was replaced with the Dreamstation. What a double whammy.
Hi Katie, do you still have that original unit? If you do i would love to have a look it at and see if i can get it going. Cheers. Nick
I recently contacted my provider about the notification that popped up on my cpap machine. Mind you I have had my machine almost 7 years. They told me the same thing you just said. Since I needed a new script to be #51 on the waitlist for a new machine, when the doctors office put me in contact with a new supplier that could offer me a new machine the next day. Perfectly happy to bring the new one home. Loved your video 😂
Thank God for people like you! I have a Resmed Airsense 10 and woke up to this message and freaked out! I'm currently waiting for my new machine. I've had this one for 9 years and use it faithfully. I was afraid it was going to take a shit.
Welcome mate
Can you bypass this error message??
My new air sense 10 motor has started making a noise so I went back to my S9 ( motor time is up) and am still using it. Have ordered a new airsense 10 so now I have 3 resumed machines! I have dismantled my original 10 and seen how simple it is ( thanks Nick) and I intend to dissemble the air pump and repair it!
My old S9 was displaying this message all the time, being a Pensioner I was in a pickle but recently had it replaced with a shiny new S10 by the NDIS. I was so grateful, but it is good to know I can keep the s9 as a back up for travel or hospital. I might just pack it in a go bag so it is ready should the need arise, thanks so much for your informative videos.
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