Sony WF-1000XM5 Reset and Pair a Replacement Earbud Tutorial

[@morganevanspickleball]

I just purchased a replacement right earbud from you. It works well, but now the left doesn't charge. I've reset and reinitialized and it never gets above 0% charge. Please advise ?

[@recellexchange]

Hi Morganevanspickleball, please give our office a call; we will do our best to troubleshoot. 619-929-2343. Thank you for reaching out.