This video is immensely helpful. From giving us a start time and stop time, to showing which tools to use to make it go quicker. Thank you! Been dreading dealing with this sludge problem in my Samsung washer, but it's impossible to avoid now. It's gotten so bad. My clothing, bedding and towels come out of the washer dirtier than they were when they went in. So frustrating, Samsung! Will never buy a washer from them again.
I have this washer. We’ve tried everything you mentioned. We’re going to have to take ours apart too! I’m tired of fighting this machine and just want to replace it! Never buying a Samsung product again!
Thank you for sharing!!!! I have almost the same model and we are having this problem as well. I've been having breathing issues for years... since about a year after getting this washer/dryer... I am very allergic to mold and today a lightbulb is going on! My husband will be cleaning the washer tonight. I will never buy Samsung again either.
Great video however we needed to see how you disassembled the washer before cleaning. We took the two back screws out and lifted the top off resting it off the back of washer. We then unsnapped the side clips of the drum and removed the top plastic cover of the drum. We then had to lift off the center agitator on the bottom of the drum, this was not easy to grasp so we used two wire hangers and anchored one on each side of a hole in the agitator and pulled up which lifted the agitator "pan". Then to get the drum out, we had to unbolt the bottom of the drum to lift out. We powerwashed the drum, detached the upper ring to powerwash and onto the inside drum to clean by hand. Should be good as new!
Thanks for the detailed info! It's definitely hard to get in there and record simultaneously. I suggest a paint can opener if you ever do it again, they generally have rounded edges and won't scratch your machine. Thanks again!
Troy - I'd consider adding a popup caption to your otherwise good video, saying NOT to worry about the invisible water sloshing around inside the body of the drum. It's in there for counter-balancing. If anyone tries to remove that water, they will effectively ruin their machine.
@@jamesbeta8614 And it's sealed so it's not getting any water from the washing machine it it, right? We just cleaned our machine out (so gross) and was aggravating to feel like I left dirty water in there but it sounds like I didn't. Thanks!
I hear you! It is just the few screws for the top, and bolts to hold the drum. It was pretty hard to get in there and have the camera show much. It seems intimidating, but it's pretty straight forward once you get the top off.
Thank you! I used bleach cleaner to clean tub out, to kill the mold & mildew... I was told by a small appliance technician that it's the fabric softener that clogs and dirtys up your washer & dryer. So now I don't use liquid fabric softener, and use wool balls in dryer now to soften clothes and for less static. After some time, I can see a huge difference! Dirt & grime doesn't stay in washer as bad as before, cause no wax (fabric softener) to hold it in bottom of the inside of the washer & walls anymore....
Just went through this last week. You need to take the outer housing out also as the underside of that star at the bottom will be cracked with crap underneath. I had to pressure wash all the parts. That water helps balance the tub during spinning.
I had to do this to our Samsung washer last week. I can tell you right now, use a pressure washer to clean out the metal drum, it’s way easier this and no scrubbing or cleaners were required. The plastic drum inside the unit was the only part that I had to scrub.
Sooooo I'm working from home, did a load of sheets saw the sludge. Took the tab thing off, saw the sludge, Googled. Found you. I am grossed out and just want to take apart the darn thing but I need to work. Thanks for the video!! Samsung should have stuck to audio/video.
I was so grossed out when I opened it up. As others mention, you can try manually filling the tub with hot water, a bucket, and cleaning tabs. It'll help, but if you can get open the machine up you'll thank yourself! Best luck!
The water sloshing around inside is not to be removed. It’s for balancing the tub and is sealed inside. Do not attempt to remove the water inside the tub.
Great instructions! I took mine apart. Cleaned it just like yours. Pressure wash the steel tub, scrubbed the plastic tub. The dirtiest part was the bottom center plate. This had slimy grime and "sand". After cleaning, it's pitted. But it's actually now very clean. Even scrubbed under it. After all that, Still getting small particles of sand after several cycles. 5 self clean cycles with bleach. And 5 spin/rinse cycles. please let me know if you no longer see "sand". I'm out of ideas here. Thank you.
@@riggingcranetips7393 Try watching this 3 part series. Hint: you do not need to take off all of the screws in the back of the washing machine. That may save you some time. ua-cam.com/video/fQXOq0mPsm0/v-deo.html
@@riggingcranetips7393 remove the 6 or so bolts at the bottom of the drum and unclamp the hoses. It should pop out from there. Some agitators have layers between top and bottom, I had to really clean that with boiling water and force water through it to get it completely clean. I haven't seen any signs of issues 6+ months later, but use cleaner tabs often to prevent future build up. We didn't notice the issue for the first few years, so I hope we get a few more before doing this again!
Thanks for a great vid. I'm having issues with lint and stains on my dark clothes. I'm gonna take out the pump and also the tub and clean the crap out of it. Thanks once more.
Yeah I have completely disassembled mine and detailed it then reassembled it and run a clean cycle and there’s a bunch of gunk in the bottom at the end. I can’t figure out where it is coming from.
Were you having issues with dirty spots on your clothes? My current issue.. clothes coming out with dirt spots they never had. Almost like grimy mud stains
great video jus a FYI every manufacture of ALL TOP load washers have this same exact issue this is not a new problem our old washer made in 1998 has the exact same issue. In most all cases it is the liquid fabric softener created most of the problem and some liquid detergents. We have switched to POD style cleaner for our laundry and it does seem to help keep down on the excess amounts of liquid softener and detergent getting on the upper plastic tub. Whirlpool, Maytag, most all top load have had the same concerns over the years. The Samsung is a little harder to remove and clean than some other name brands.
I'd have to disagree. Between my wife and I and everyone in both of our families no one has ever had this issue. Ive never once done a load of whites and had them come out with dirt on on them until I used this pathetic excuse of a washing machine.
Thanks for taking the time! Getting to the cleaning now. So from now on once it’s been cleaned, and when washing clothes, I’m guessing no more liquid detergent or liquid softener. Perhaps detergent pods/tabs are better?
Just don't use liquid fabric softeners....they contain animal fats, and pateroiums that are not water saleable to coat the fabrics in a thin waxy protective layer. It builds up on your fabrics and washing machine over time causing odor bacteria, mold/mildew inside the machine and on your clothes. Dryer sheets are a little better for softening the fabrics and more easily wash off in the wash and it doesn't clog the machine. White distilled vinegar is the best thing for naturally softening your fabrics and certainly will not damage your machine or clothing.
I have a Samsung Washer too, and all of the cleaning products just are not cutting it. I have ran cleaning cycle after cleaning cycle. I have tried bleach cleaning cycles, Borax and vinegar cleaning cycles, extreme hot water and letting it sit and soak, and nothing is working. I do not have a bad smell, I just end up with mold splotches all over my clothes. After watching your video, It is apparent that the build up of mold and mildew in my wash machine is in areas that the cleaning agents aren't able to get to. I am afraid I am going to have to take my washing machine apart too. Perhaps I will create a start to finish video about my progress for the lay person. I am not a skilled handyman, but it does not appear to be to difficult.
My family has owned washing machines made by Maytag, Kenmore, Whirlpool, and GE. None of them had problems like this. What is even worse was we wanted to buy a Maytag four years ago, but the Best Buy store was out of the Maytag, so they said they would give this more expensive Samsung one instead. We now wish we would have said, "NO!" The Best Buy insurance we purchased doesn't even cover this problem for "cleaning gunk" as Best Buy says. Best Buy tells you, "Have a professional clean it." But, that costs enough for this HUGE project that you would be better off buying a new machine! This is a TERRIBLE design by Samsung and TERRIBLE insurance from Best Buy. I won't be shopping at Best Buy any more because of this, and I won't be buying ANY Samsung products from ANYWHERE after this!
You would be amazed at how quick a pressure washer would have cleaned that wash bowl .. no scrubbing required..and the fisher and paykel is a much better washer to keep clean and so easy to take the tub out .. they just need the suspension replaced every five or so years which is very easy to do and not very expensive to do yourself.
We took the agitator out and cleaned it the best we could and had it spotless from as far as we could see. Ran it with affresh tab on self clean cycle and still have the brown flakes/mildew. I’ve put hours into cleaning this thing and I don’t believe I’m going to disassemble it.
Are you still getting a smell too? I'm freaking out! I don't know if I can accomplish this, but I have no choice, disgusting. Getting a smell and we can't locate it, but this is probably why.
I agree the flakes are none stop I’m not sure what to do at this point.. the sand is unbelievable it’s like someone dumped sand into the god dam washer.. I’m clueless and so sad I wana cry at this point
The flakes are in between the two pieces of plastic and metal on the pulsator. I can't figure out how to pry the two apart use your water hose on a hard blast and pressure wash in between the two pieces from the screw hole
@jessiereeves7460 I used pliers to pry the metal piece off. It runs fine without the metal piece. I've done everything in this video and then some and I still get the dirt. It's a horrible product.
I just finished doing this to mine. I would like to note for you guys with the stainless steel pulsator, when i was pressure washing the drum and the puslator. I noticed that in bewteen the stainless steel and the plastic is completely black. It would be missed and assumed that its just the color of the steel. Had i not pressure washed it I wouldve missed it. Ive cleaned everything at this point and am in the process of prying off the stainless steel casing around it and intend to run it with just the "plastic" part before buying a replacement. they run about 110 bucks...so idk if at this point its worth me doing this about every year or so or just getting a new one. :( good luck everyone.
The real issue is the plastic that is permanently attached to the metal tub. I flipped it over and drilled small holes. It let out a gallon of water.. it was causing my machine to go out of balance so easily
Hi! Did you have any luck prying the plastic piece off the stainless piece from the pulsar or plate? We completely disassembled the washer and cleaned the rest, but the pulsator plate is impossible to clean in between. Just wondering if the plastic part separates from the stainless part. Seems like a lousy design if we can’t clean in between.
I'm in searching online for how to clean in between the silver metal and the plastic on the pulsator piece. The dirt and grime is coming from out of there. if you use your water hose and do it on jet stream from where the screw goes in it'll blast out a bunch of that gunk through the tiny little holes. Then you just take a brush and cram the bristles into those holes. It helps somewhat
@jessiereeves7460 I pried the metal piece of the agitator off of the plastic and run it without the metal. I still get a bunch of dirt. It's a horrible product.
Hi Troy .. need help. I had same model. I did all steps from a to z made it like a new. Cleaned in and out. Re assembled n instead of rinse .. i did a quick wash. At the end i still saw same dust n sand particles at the bottom. I am so much disappointed. Where could i have missed. Any suggestions please help.
You HAVE to permanently remove the stainless steel shroud of the agitator. The Samsung agitators are a large piece of plastic with an ss shroud/surround/sheath and in between the shroud and piece of plastic is a tremendous amount of mold!!! It’s worth mentioning that the ss shroud will NOT adversely affect the functionality of your washer. You’re just doing a favor for your future self and making it far easier to clean. The last thing is that you should also take an extra long nylon pipe cleaner through all of your hoses with hot water & soap. There’s likely to be residual mold and mildew in those parts as well. There sure was in mine! 😞
Late to the video. The guy mentioned the washer won't fill up all the way. Why not just unhook the washer hose and manually fill it up and put a cleaning agent in it and let in sit for a few hours??
@@randallrigdon9379 unfortunately it won't let you overfill it. I'm assuming it's a safety from the manufacturer. The solution of cleaning manually seemed to be the fix here.
Can you remove that “spider” at the bottom of the drum? I want to remove mine then professionally polish it and top it off with a nano ceramic coating.
I have water in the top plastic part of the drum, is that for balance. It will not drain? Should I take that apart? I still have sludge removing the drum and drain line and cleaning!
That’s awful, man. Samsung is a terrible company. I cannot encourage folks enough to NEVER purchase anything from this company. Besides making shoddy products, their customer service is as bad as it gets.
At 14:01, you see the drum out of the barrel. There’s a main drain hole, and a black plastic/rubber(?) bumper looking thing. Anyone know what that bumper does? Mine has a hole in it at the top that goes kinda down the side. There was a whole bunch of crud coming out of it- not sure if this is a part that needs replacing, a backed up filter, or what’s going on. Does anyone else have a hole in theirs?
@@jennacarter5929 never mind you don't want it. Recently found out that the water that you hear in there is not from washing it is actually sealed inside of it. It's salt water used to balance the drum while it's spinning.
Best bet to buy new drum... Still comes out cheaper due to this is the biggest wide load residential for a home to buy... And leave the door washer open when not in use to last longer!!!
Loved your video. "What a nasty SOB."🤣😂😂. Noone is thinking that. I am thinking that all these washing machine companies should be ashamed. People wash baby clothing in these things!!!! I also loved Eminem playing in the background. Now, that song wll be stuck in my head today.
I took the inner tub to the car wash to clean it. My problem is there is water that is still in there somewhere I can hear it sloshing around & smell it. How do i get that out?
This is same exact problem I’m having right now.. black stuff floating .. when it fills up and starts washing, I’ve ran the clean cycle with cleaning stuff about 20 times and it’s still a mess dude
LG and samsung same tube same problem soap and softner over fill and type soap used. O inside drum remove the top ring screw to get to inside baffles they to need pulled out and cleaned. Good try but more to clean.
Brosef I don’t have the smell but i have the washer. Do you hear weird popping sounds when it first starts doing the weight sensing spins; as it switches directions
this is not isolated to just samsung. all washers, both top loader and front loader, will have this gunk inside. best treatment is using citric acid, but nothing gets it off better than dissassembly and hand cleaning.
How many times do you end up disassembling your washer and clean it? We are having the same problem, but if I have to do this once a month I'm not sure if it's worth even keeping the Samsung. Have you tried stopped using fabric softener to see if that has improved anything?
I don't use liquid fabric softener and have the brown gunk flakes 😭😭 I'm going to try and disassemble ours and hope for the best... from what I've looked up it doesn't last long before it starts happening again soooo we'll see! I just wonder if it has anything to do with whats in the water? Good luck!
Sorry for the late reply, did you replace it? Once the build up starts its very difficult or impossible to remove without disassembly, but frequent full - soaking with afresh or a similar cleaner should help eliminate the need, or reduce it significantly.
The real issue is the plastic that is permanently attached to the metal tub. I flipped it over and drilled small holes. It let out a gallon of water.. it was causing my machine to go out of balance so easily
Just updated the description. Unfortunately it took two hands and I couldn't get a good shot through myself. Message me if you have any specific questions!
Remove the screws on the back of the washer top. Then hinge it up - it may take a little force. Use a flat screw driver to pop the cap off the center of the agitator. Then remove the single bolt and lift up on the agitator to remove it. Remove all of the exposed bolts that were under the agitator. The end of the video has a bit more info, but it's pretty tough to get any video in that small opening while working!
You know it’s sad I should not have to take my washer apart to clean it SMH I do take the time to break down my dryer and clean it out and also have tools to clean out the vents but this is sad I have had a whirlpool that we had for 25+years with no issue and then boom buy this Samsung and less then a year smells like shhhhhheeeit so much technology and nothing Anyway thanks for the video
I'd love for all of us to get compensation from Samsung with a class action law suit, but I don't know how to go about it. Also, besides flakes, that have happened within months of buying!!!!!, the stupid childproof door that was done due to lawsuits I'm sure, well we deserve $ for the waste of water it uses when it goes off balance!!!! Where the heck is a sound to buzz it's off balance instead of it refilling!!!!! Anyone please feel free to chime in on lawsuit procedures. I was wondering do I call state consumer protection?
It doesn't have a heavy cycle? You don't need a specific "cleaning" cycle to clean your machine, just set it to the fullest, hottest, heavy cycle it will go, use a bucket to fill it right up from a hot tap if you have to, add a descaling product, these are found in the laundry aisle, and are made specifically for washing machines, Afresh might not be enough for a job this tough, add 2 packets for a machine this big, very important; turn off the rinse and spin, and let it run. Repeat that same cycle, no rinse or spin, with the full machine a few times, let it soak for 6 hours or overnight, then run the heavy cycle once more with rinse and spin turned on. You might have to repeat it 2-3 times, but if you run the full, hot, heavy cycle every week, and use the washing machine cleaning powder once a month, you should only have to do it once. Also, if you use vinegar, with either lavender or tea tree essential oil to rinse every load instead of fabric conditioner, it'll help a lot. The advantage of toploaders is you can use bleach, as there are no rubber gaskets that can deteriorate. And keep your door open when not in use. This isn't rocket surgery or brain science lol.
Unfortunately, we tried cleaners and leaving the door open. If you do a Google search tons of people with years of experience with other machines have a mildew issue with this one. We tried filling with hot water and letting soak overnight, etc. Unfortunately physically cleaning was the only thing that truly cleaned it.
So after cleaning it, does the problem return with doing the cleaning cycle regularly??? Also btw many Samsung washers were recalled for the washer falling apart and having projectiles
Strong moldy smell from my Samsung top-loader and flaky rust under the top rim. Stinks up the basement now. I have Samsung everything after remodel and not impressed. They don't seem to stand behind their products or offer help that well. Microwave died early. Lots of error codes from dishwasher. Plastic breaks inside refrigerator. They look good but there appears to be a high level of maintenance required!
Use 3 dishwasher tablet in exmpy extra hih level and extrahot water once a mou thit will clean all this nasty shit. This is liquid detergent residue you only use liquid and cold warm temperture right? Use powder for white bedding and extra hot temperature and it also clean the machine
With our Old washer I never had to do this or think about it. I just left the lid up. Some people would leave it down and mildew would start, just lift the lid and air out, back to normal. Our washer was 10 years old!
I’m not having this issue at all. We’ve had our machine for at least 3 years. One thing we do is keep can keep dry and clean. There is no smell in ours. There is only dust.
I have been trying for a week to remove the Samsung pulsator wash plate in my top loader. Cap off, bolt out, used paint can opener, screw drivers, etc. still can't get it off. What do you recommend I do?
Because your sellers do not tell the buyers to leave the lid open!!!... Leaving the lid open prevents alot of your issues!!.. and how to use it when they use liquid, powder, pod soaps and fabric softeners!!!
the plastic ring is filled with salt water and is sealed. no debris or smell is coming from there. its part of the balancing system. if it werent sealed the salt water would evaporate so leave it alone
It’s not mildew I had a technician come out and look at mine it is a buildup of softener and fabric fibers that look like mildew but it is not mildew they said or mold
and he cleaned it the hardest way possible. Pressure washer takes about 10 mins to clean the entire machine including the plastic tub but youll want to move the machine outside to do that
What about the rust that forms around the detergent tray? Or the whole rim of the washer. It's ridiculous. Stains and ruins all your clothes, and even though there's lawsuits against Samsung for this, they don't cover rust in warranty. Don't buy samsung. That's the only way to fix it
I am also having all of the mold problems and my bleach dispenser will not drain. I have tried everything but take it all apart to clean. Do you know how to take the bleach dispenser tray out to clean? It is rusted all around as well
Cleaning the drum isn't the challenge. It's getting the top off. There are two metal clips in the front that will have to be bent or broken off. This video really didn't help me out.
Took it al apart, cleaned everything - still gunk and sand at the bottom of the drum after running a self clean. When I was cleaning the agitator/pulsator with the pressure washer, so much crud was coming out of the holes - it’s almost like the agitator is filled with gunk and there is no way to take the agitator apart to clean inside of it. Never buying anything from the company ever again
Here is a link for the drill brush... www.amazon.com/s?k=drill+brush+attachment+set&crid=1C0K6JPPTUZ27&sprefix=drill+brush%2Caps%2C225&ref=nb_sb_ss_ts-doa-p_3_11
This video is immensely helpful. From giving us a start time and stop time, to showing which tools to use to make it go quicker. Thank you! Been dreading dealing with this sludge problem in my Samsung washer, but it's impossible to avoid now. It's gotten so bad. My clothing, bedding and towels come out of the washer dirtier than they were when they went in. So frustrating, Samsung! Will never buy a washer from them again.
I have this washer. We’ve tried everything you mentioned. We’re going to have to take ours apart too! I’m tired of fighting this machine and just want to replace it! Never buying a Samsung product again!
All top washers are literally the same
Thank you for sharing!!!! I have almost the same model and we are having this problem as well. I've been having breathing issues for years... since about a year after getting this washer/dryer... I am very allergic to mold and today a lightbulb is going on! My husband will be cleaning the washer tonight. I will never buy Samsung again either.
never buy samsung....we feel the same
Great video however we needed to see how you disassembled the washer before cleaning. We took the two back screws out and lifted the top off resting it off the back of washer. We then unsnapped the side clips of the drum and removed the top plastic cover of the drum. We then had to lift off the center agitator on the bottom of the drum, this was not easy to grasp so we used two wire hangers and anchored one on each side of a hole in the agitator and pulled up which lifted the agitator "pan". Then to get the drum out, we had to unbolt the bottom of the drum to lift out. We powerwashed the drum, detached the upper ring to powerwash and onto the inside drum to clean by hand. Should be good as new!
Thanks for the detailed info! It's definitely hard to get in there and record simultaneously. I suggest a paint can opener if you ever do it again, they generally have rounded edges and won't scratch your machine. Thanks again!
Did your drum come out easy? Ours seems to be stuck even with all the bolts out.
Have had the exact same issue for the past year or two. Not sure if I can do this at my age (75). THANKS FOR SHARING THIS VIDEO!!!!!!
Literally going through this exact issue with my Samsung washer. Amazing they manufactured this washer like this.
Troy - I'd consider adding a popup caption to your otherwise good video, saying NOT to worry about the invisible water sloshing around inside the body of the drum. It's in there for counter-balancing. If anyone tries to remove that water, they will effectively ruin their machine.
So that slushing I'm hearing water they put in at the factory so it's still clean?
@@Altenurgy the tub surround has a hollow core.
@@jamesbeta8614 And it's sealed so it's not getting any water from the washing machine it it, right? We just cleaned our machine out (so gross) and was aggravating to feel like I left dirty water in there but it sounds like I didn't. Thanks!
correct. sealed. not user accessible. part of the balancing system
Its a balancing ring and its filled with some sort of mixture its not water. The mixture is itchy and the ring is sealed/plastic welded
Wish you had video taped the disassembly.
I hear you! It is just the few screws for the top, and bolts to hold the drum. It was pretty hard to get in there and have the camera show much. It seems intimidating, but it's pretty straight forward once you get the top off.
Thank you!
I used bleach cleaner to clean tub out, to kill the mold & mildew...
I was told by a small appliance technician that it's the fabric softener that clogs and dirtys up your washer & dryer. So now I don't use liquid fabric softener, and use wool balls in dryer now to soften clothes and for less static. After some time, I can see a huge difference! Dirt & grime doesn't stay in washer as bad as before, cause no wax (fabric softener) to hold it in bottom of the inside of the washer & walls anymore....
Just went through this last week. You need to take the outer housing out also as the underside of that star at the bottom will be cracked with crap underneath. I had to pressure wash all the parts. That water helps balance the tub during spinning.
I had to do this to our Samsung washer last week. I can tell you right now, use a pressure washer to clean out the metal drum, it’s way easier this and no scrubbing or cleaners were required. The plastic drum inside the unit was the only part that I had to scrub.
Sooooo I'm working from home, did a load of sheets saw the sludge. Took the tab thing off, saw the sludge, Googled. Found you.
I am grossed out and just want to take apart the darn thing but I need to work.
Thanks for the video!!
Samsung should have stuck to audio/video.
I was so grossed out when I opened it up. As others mention, you can try manually filling the tub with hot water, a bucket, and cleaning tabs. It'll help, but if you can get open the machine up you'll thank yourself! Best luck!
The water sloshing around inside is not to be removed. It’s for balancing the tub and is sealed inside. Do not attempt to remove the water inside the tub.
I’ve been searching for this exact answer all day. Why is there water?! I’ll leave it alone.
Great instructions! I took mine apart. Cleaned it just like yours. Pressure wash the steel tub, scrubbed the plastic tub. The dirtiest part was the bottom center plate. This had slimy grime and "sand". After cleaning, it's pitted. But it's actually now very clean. Even scrubbed under it. After all that, Still getting small particles of sand after several cycles. 5 self clean cycles with bleach. And 5 spin/rinse cycles. please let me know if you no longer see "sand". I'm out of ideas here. Thank you.
How does drum seperate i took big nut off wat next
@@riggingcranetips7393 Try watching this 3 part series. Hint: you do not need to take off all of the screws in the back of the washing machine. That may save you some time. ua-cam.com/video/fQXOq0mPsm0/v-deo.html
@@riggingcranetips7393 remove the 6 or so bolts at the bottom of the drum and unclamp the hoses. It should pop out from there.
Some agitators have layers between top and bottom, I had to really clean that with boiling water and force water through it to get it completely clean. I haven't seen any signs of issues 6+ months later, but use cleaner tabs often to prevent future build up. We didn't notice the issue for the first few years, so I hope we get a few more before doing this again!
Thanks for a great vid. I'm having issues with lint and stains on my dark clothes. I'm gonna take out the pump and also the tub and clean the crap out of it. Thanks once more.
I too am here because I'm having the same issue. It sounds easy so I'm going to try this. Thanks.
Nice camera! Very clear. Thanks for vid
Hope that helps!
Yeah I have completely disassembled mine and detailed it then reassembled it and run a clean cycle and there’s a bunch of gunk in the bottom at the end. I can’t figure out where it is coming from.
Were you having issues with dirty spots on your clothes? My current issue.. clothes coming out with dirt spots they never had. Almost like grimy mud stains
great video jus a FYI every manufacture of ALL TOP load washers have this same exact issue this is not a new problem our old washer made in 1998 has the exact same issue. In most all cases it is the liquid fabric softener created most of the problem and some liquid detergents. We have switched to POD style cleaner for our laundry and it does seem to help keep down on the excess amounts of liquid softener and detergent getting on the upper plastic tub. Whirlpool, Maytag, most all top load have had the same concerns over the years. The Samsung is a little harder to remove and clean than some other name brands.
I'd have to disagree. Between my wife and I and everyone in both of our families no one has ever had this issue. Ive never once done a load of whites and had them come out with dirt on on them until I used this pathetic excuse of a washing machine.
Thanks for taking the time! Getting to the cleaning now. So from now on once it’s been cleaned, and when washing clothes, I’m guessing no more liquid detergent or liquid softener. Perhaps detergent pods/tabs are better?
All we've ever used is pods on ours and it is starting to smell horrible
Use powder detergent. Yes, powder. And stop using liquid fabric softener. Finally, stop using cold water. Use warm water.
I wish you showed how to disassemble and assemble
Just don't use liquid fabric softeners....they contain animal fats, and pateroiums that are not water saleable to coat the fabrics in a thin waxy protective layer. It builds up on your fabrics and washing machine over time causing odor bacteria, mold/mildew inside the machine and on your clothes. Dryer sheets are a little better for softening the fabrics and more easily wash off in the wash and it doesn't clog the machine. White distilled vinegar is the best thing for naturally softening your fabrics and certainly will not damage your machine or clothing.
I have a Samsung Washer too, and all of the cleaning products just are not cutting it. I have ran cleaning cycle after cleaning cycle. I have tried bleach cleaning cycles, Borax and vinegar cleaning cycles, extreme hot water and letting it sit and soak, and nothing is working. I do not have a bad smell, I just end up with mold splotches all over my clothes. After watching your video, It is apparent that the build up of mold and mildew in my wash machine is in areas that the cleaning agents aren't able to get to. I am afraid I am going to have to take my washing machine apart too. Perhaps I will create a start to finish video about my progress for the lay person. I am not a skilled handyman, but it does not appear to be to difficult.
My family has owned washing machines made by Maytag, Kenmore, Whirlpool, and GE. None of them had problems like this. What is even worse was we wanted to buy a Maytag four years ago, but the Best Buy store was out of the Maytag, so they said they would give this more expensive Samsung one instead. We now wish we would have said, "NO!" The Best Buy insurance we purchased doesn't even cover this problem for "cleaning gunk" as Best Buy says.
Best Buy tells you, "Have a professional clean it." But, that costs enough for this HUGE project that you would be better off buying a new machine! This is a TERRIBLE design by Samsung and TERRIBLE insurance from Best Buy.
I won't be shopping at Best Buy any more because of this, and I won't be buying ANY Samsung products from ANYWHERE after this!
You would be amazed at how quick a pressure washer would have cleaned that wash bowl .. no scrubbing required..and the fisher and paykel is a much better washer to keep clean and so easy to take the tub out .. they just need the suspension replaced every five or so years which is very easy to do and not very expensive to do yourself.
We took the agitator out and cleaned it the best we could and had it spotless from as far as we could see. Ran it with affresh tab on self clean cycle and still have the brown flakes/mildew. I’ve put hours into cleaning this thing and I don’t believe I’m going to disassemble it.
Are you still getting a smell too? I'm freaking out! I don't know if I can accomplish this, but I have no choice, disgusting. Getting a smell and we can't locate it, but this is probably why.
I agree the flakes are none stop I’m not sure what to do at this point.. the sand is unbelievable it’s like someone dumped sand into the god dam washer.. I’m clueless and so sad I wana cry at this point
The flakes are in between the two pieces of plastic and metal on the pulsator. I can't figure out how to pry the two apart use your water hose on a hard blast and pressure wash in between the two pieces from the screw hole
@jessiereeves7460 I used pliers to pry the metal piece off. It runs fine without the metal piece. I've done everything in this video and then some and I still get the dirt. It's a horrible product.
*What a satisfying saga*
Fabric softers are the culprit Time to Sue the companies that make fabric softeners for destroying washing machine
I've never used fabric softener and mine has these issues :(
I just finished doing this to mine. I would like to note for you guys with the stainless steel pulsator, when i was pressure washing the drum and the puslator. I noticed that in bewteen the stainless steel and the plastic is completely black. It would be missed and assumed that its just the color of the steel. Had i not pressure washed it I wouldve missed it.
Ive cleaned everything at this point and am in the process of prying off the stainless steel casing around it and intend to run it with just the "plastic" part before buying a replacement. they run about 110 bucks...so idk if at this point its worth me doing this about every year or so or just getting a new one. :( good luck everyone.
The real issue is the plastic that is permanently attached to the metal tub. I flipped it over and drilled small holes. It let out a gallon of water.. it was causing my machine to go out of balance so easily
Hi! Did you have any luck prying the plastic piece off the stainless piece from the pulsar or plate? We completely disassembled the washer and cleaned the rest, but the pulsator plate is impossible to clean in between. Just wondering if the plastic part separates from the stainless part. Seems like a lousy design if we can’t clean in between.
I'm in searching online for how to clean in between the silver metal and the plastic on the pulsator piece. The dirt and grime is coming from out of there.
if you use your water hose and do it on jet stream from where the screw goes in it'll blast out a bunch of that gunk through the tiny little holes. Then you just take a brush and cram the bristles into those holes. It helps somewhat
@jessiereeves7460 I pried the metal piece of the agitator off of the plastic and run it without the metal. I still get a bunch of dirt. It's a horrible product.
Do you know to remove that white piece on the metal drum??
Hi Troy .. need help. I had same model. I did all steps from a to z made it like a new. Cleaned in and out. Re assembled n instead of rinse .. i did a quick wash. At the end i still saw same dust n sand particles at the bottom. I am so much disappointed. Where could i have missed. Any suggestions please help.
You HAVE to permanently remove the stainless steel shroud of the agitator.
The Samsung agitators are a large piece of plastic with an ss shroud/surround/sheath and in between the shroud and piece of plastic is a tremendous amount of mold!!!
It’s worth mentioning that the ss shroud will NOT adversely affect the functionality of your washer. You’re just doing a favor for your future self and making it far easier to clean.
The last thing is that you should also take an extra long nylon pipe cleaner through all of your hoses with hot water & soap. There’s likely to be residual mold and mildew in those parts as well. There sure was in mine! 😞
@@trevorrisley5419Unfortunately, this still won't fix it. Not on mine anyway.
I have the same issue with my samsung had the tub replaced under warranty it had gone moldy and after a couple of years it hs happened again.
Late to the video. The guy mentioned the washer won't fill up all the way. Why not just unhook the washer hose and manually fill it up and put a cleaning agent in it and let in sit for a few hours??
@@randallrigdon9379 unfortunately it won't let you overfill it. I'm assuming it's a safety from the manufacturer.
The solution of cleaning manually seemed to be the fix here.
Can you remove that “spider” at the bottom of the drum? I want to remove mine then professionally polish it and top it off with a nano ceramic coating.
I have water in the top plastic part of the drum, is that for balance. It will not drain? Should I take that apart?
I still have sludge removing the drum and drain line and cleaning!
I’ve done this 4 times. This time all bolts that hold drum to base broke. Off.
That’s awful, man. Samsung is a terrible company. I cannot encourage folks enough to NEVER purchase anything from this company. Besides making shoddy products, their customer service is as bad as it gets.
Yup same here. This helps a ton thank you
yes its fabric softner ,
At 14:01, you see the drum out of the barrel. There’s a main drain hole, and a black plastic/rubber(?) bumper looking thing.
Anyone know what that bumper does? Mine has a hole in it at the top that goes kinda down the side. There was a whole bunch of crud coming out of it- not sure if this is a part that needs replacing, a backed up filter, or what’s going on.
Does anyone else have a hole in theirs?
Don't drill holes to remove the water it's supposed to be there. They're made with salt water in them to balance during spin cycle...
whats the link?
@@jennacarter5929 never mind you don't want it. Recently found out that the water that you hear in there is not from washing it is actually sealed inside of it. It's salt water used to balance the drum while it's spinning.
Best bet to buy new drum... Still comes out cheaper due to this is the biggest wide load residential for a home to buy... And leave the door washer open when not in use to last longer!!!
I too wish you had shown how you exactly took it out
How do you take tub after taking the nut bolt off top
Question!! Did you undo all of the hoses and stuff from the wall or leave everything plugged in except the power chord?
Loved your video. "What a nasty SOB."🤣😂😂. Noone is thinking that. I am thinking that all these washing machine companies should be ashamed. People wash baby clothing in these things!!!! I also loved Eminem playing in the background. Now, that song wll be stuck in my head today.
I will never buy another Samsun again!
I took the inner tub to the car wash to clean it. My problem is there is water that is still in there somewhere I can hear it sloshing around & smell it. How do i get that out?
This is same exact problem I’m having right now.. black stuff floating .. when it fills up and starts washing, I’ve ran the clean cycle with cleaning stuff about 20 times and it’s still a mess dude
What about the sloshing water in the drum? I had just taken my washer apart and noticed that sloshing but couldn't find a way to drain that.
It's suppose to be there as it's a sealed ring with salt water used for balancing
LG and samsung same tube same problem soap and softner over fill and type soap used. O inside drum remove the top ring screw to get to inside baffles they to need pulled out and cleaned. Good try but more to clean.
Brosef I don’t have the smell but i have the washer. Do you hear weird popping sounds when it first starts doing the weight sensing spins; as it switches directions
this is not isolated to just samsung. all washers, both top loader and front loader, will have this gunk inside. best treatment is using citric acid, but nothing gets it off better than dissassembly and hand cleaning.
is this machine has a filter? where is it?
How many times do you end up disassembling your washer and clean it? We are having the same problem, but if I have to do this once a month I'm not sure if it's worth even keeping the Samsung.
Have you tried stopped using fabric softener to see if that has improved anything?
I don't use liquid fabric softener and have the brown gunk flakes 😭😭 I'm going to try and disassemble ours and hope for the best... from what I've looked up it doesn't last long before it starts happening again soooo we'll see! I just wonder if it has anything to do with whats in the water? Good luck!
I would assume that you would need 6 months to yearly cleaning depending on the severity of your problem.
Sorry for the late reply, did you replace it?
Once the build up starts its very difficult or impossible to remove without disassembly, but frequent full - soaking with afresh or a similar cleaner should help eliminate the need, or reduce it significantly.
The real issue is the plastic that is permanently attached to the metal tub. I flipped it over and drilled small holes. It let out a gallon of water.. it was causing my machine to go out of balance so easily
Don’t drill that water out that’s your counter balance salt water that’s supposed to be in there.
How does the drum come out, you didnt show that?
Just updated the description. Unfortunately it took two hands and I couldn't get a good shot through myself. Message me if you have any specific questions!
@@troyjones7013 allgood i watched another video with a peice of 4x2 and a car jack came off easily
Why not start the process at the beginning? Like how'd you even get the washtub out???
How did you take out the metal case?
Remove the screws on the back of the washer top. Then hinge it up - it may take a little force.
Use a flat screw driver to pop the cap off the center of the agitator.
Then remove the single bolt and lift up on the agitator to remove it.
Remove all of the exposed bolts that were under the agitator.
The end of the video has a bit more info, but it's pretty tough to get any video in that small opening while working!
You know it’s sad I should not have to take my washer apart to clean it SMH I do take the time to break down my dryer and clean it out and also have tools to clean out the vents but this is sad I have had a whirlpool that we had for 25+years with no issue and then boom buy this Samsung and less then a year smells like shhhhhheeeit so much technology and nothing
Anyway thanks for the video
I'd love for all of us to get compensation from Samsung with a class action law suit, but I don't know how to go about it. Also, besides flakes, that have happened within months of buying!!!!!, the stupid childproof door that was done due to lawsuits I'm sure, well we deserve $ for the waste of water it uses when it goes off balance!!!! Where the heck is a sound to buzz it's off balance instead of it refilling!!!!! Anyone please feel free to chime in on lawsuit procedures. I was wondering do I call state consumer protection?
Yes David, you are right....we shouldn't have to take washer apart!!!! Products suck anymore period!
It doesn't have a heavy cycle? You don't need a specific "cleaning" cycle to clean your machine, just set it to the fullest, hottest, heavy cycle it will go, use a bucket to fill it right up from a hot tap if you have to, add a descaling product, these are found in the laundry aisle, and are made specifically for washing machines, Afresh might not be enough for a job this tough, add 2 packets for a machine this big, very important; turn off the rinse and spin, and let it run. Repeat that same cycle, no rinse or spin, with the full machine a few times, let it soak for 6 hours or overnight, then run the heavy cycle once more with rinse and spin turned on. You might have to repeat it 2-3 times, but if you run the full, hot, heavy cycle every week, and use the washing machine cleaning powder once a month, you should only have to do it once.
Also, if you use vinegar, with either lavender or tea tree essential oil to rinse every load instead of fabric conditioner, it'll help a lot. The advantage of toploaders is you can use bleach, as there are no rubber gaskets that can deteriorate. And keep your door open when not in use.
This isn't rocket surgery or brain science lol.
Unfortunately, we tried cleaners and leaving the door open. If you do a Google search tons of people with years of experience with other machines have a mildew issue with this one.
We tried filling with hot water and letting soak overnight, etc. Unfortunately physically cleaning was the only thing that truly cleaned it.
Didn’t think to show us all how you disassembled it??
Anybody get the inner/outer drum apart?
What Samsung model is this machine?
So after cleaning it, does the problem return with doing the cleaning cycle regularly???
Also btw many Samsung washers were recalled for the washer falling apart and having projectiles
Strong moldy smell from my Samsung top-loader and flaky rust under the top rim. Stinks up the basement now. I have Samsung everything after remodel and not impressed. They don't seem to stand behind their products or offer help that well. Microwave died early. Lots of error codes from dishwasher. Plastic breaks inside refrigerator. They look good but there appears to be a high level of maintenance required!
Power washer....done
Use 3 dishwasher tablet in exmpy extra hih level and extrahot water once a mou thit will clean all this nasty shit. This is liquid detergent residue you only use liquid and cold warm temperture right? Use powder for white bedding and extra hot temperature and it also clean the machine
With our Old washer I never had to do this or think about it. I just left the lid up. Some people would leave it down and mildew would start, just lift the lid and air out, back to normal. Our washer was 10 years old!
I think you leave the water because it is apart of the balancing.
I’m not having this issue at all. We’ve had our machine for at least 3 years. One thing we do is keep can keep dry and clean. There is no smell in ours. There is only dust.
You could probably also attribute that phosphates were banned in detergents in the USA :( :(
Note to self. Buy a brand that has a long history of quality and reliability like maytag
I have been trying for a week to remove the Samsung pulsator wash plate in my top loader. Cap off, bolt out, used paint can opener, screw drivers, etc. still can't get it off. What do you recommend I do?
We ended up using two forks to pry it out!
We ended up putting a string under it and popped it off
we used two paint can openers and a lot of force. Don't give up, it will eventually pry open.
Go to Home Depot and buy a pressure washer and about 4 sprinklers 😂
Because your sellers do not tell the buyers to leave the lid open!!!... Leaving the lid open prevents alot of your issues!!.. and how to use it when they use liquid, powder, pod soaps and fabric softeners!!!
The smell and some of the debris is coming from the plastic ring full of water
the plastic ring is filled with salt water and is sealed. no debris or smell is coming from there. its part of the balancing system. if it werent sealed the salt water would evaporate so leave it alone
It’s not mildew I had a technician come out and look at mine it is a buildup of softener and fabric fibers that look like mildew but it is not mildew they said or mold
Never use fabric softener. Research online. It’s much better to use white vinegar.
The entire vid was cleaning, which literally anyone can do. Nothing on disassembling.
and he cleaned it the hardest way possible. Pressure washer takes about 10 mins to clean the entire machine including the plastic tub but youll want to move the machine outside to do that
your grass is dry-brown dude...
What about the rust that forms around the detergent tray? Or the whole rim of the washer. It's ridiculous. Stains and ruins all your clothes, and even though there's lawsuits against Samsung for this, they don't cover rust in warranty. Don't buy samsung. That's the only way to fix it
I am also having all of the mold problems and my bleach dispenser will not drain. I have tried everything but take it all apart to clean. Do you know how to take the bleach dispenser tray out to clean? It is rusted all around as well
Cleaning the drum isn't the challenge. It's getting the top off. There are two metal clips in the front that will have to be bent or broken off. This video really didn't help me out.
Took it al apart, cleaned everything - still gunk and sand at the bottom of the drum after running a self clean. When I was cleaning the agitator/pulsator with the pressure washer, so much crud was coming out of the holes - it’s almost like the agitator is filled with gunk and there is no way to take the agitator apart to clean inside of it. Never buying anything from the company ever again
How do you take tub out
Pretty much all Samsung products are garbage.
Here is a link for the drill brush...
www.amazon.com/s?k=drill+brush+attachment+set&crid=1C0K6JPPTUZ27&sprefix=drill+brush%2Caps%2C225&ref=nb_sb_ss_ts-doa-p_3_11