I was a customer service agent for 13 years 2007-2020. A lot changed when onex bought the company in 2019. And when they laid off 10000 of us overnight when covid hit the vast majority of us who DID care about service refused to come back. Myself included.
Well, you get what you pay for actually, you wouldn’t expect anything from staff if taking a bus but you would if you were taking a limousine. Think about it.. people want to pay as little as possible for the most services available and they never get what they expect. We should lower our expectations.
My wife and I are still fighting for compensation from WestJet for our trip back in February!! They aren t following thru with compensation legislation . They have ZERO customer service and it is impossible to talk to anyone regarding claims. There needs to be a class action lawsuit filed on WestJet for withholding and outright refusing to follow Canadian laws regarding compensation.
There were hotel rooms at that time, I booked for my in-laws, the airline just didn’t what to pay the price for them though as Stampede weeks equal price gouging
1:25 What about the regard for the dignity we have as a society we have for homeless people, who can't even lie on a bench without being harassed. That is normal in our society.
Used to be one of the people that answered these calls. Prior to new management taking over, we had a customer centered approach. Now, agents are having to meet a sales quota on each call to keep their jobs. The upper management provides zero support and agents are left having to do their best with not being allowed to actually help anyone outside very strict metrics.
I was a SSC agent for 13 years 2007-2020. We never had sales quotas. In fact they took away our sales bonuses in 2017 because they said we didn’t sell anyway. When were you there
@@JUVI9596 Left a couple months ago. Quotas came in at the end of the year. Every meeting was about how I could have sold X with a plan in place to raise those numbers. Spending too much time on non-sales related conversations was a regular comment, when I was simply allowing the guest to speak so that they knew at least one person heard them. It was really disappointing. Used to love it there.
@@JUVI9596 Left a couple months ago. They were phasing in sales metrics this past winter. Basically, if you spend time listening to the customer, ensuring they have at least been heard, while not integrating in some sales suggestions, then you are not doing your job. Everything is scripted. You are not supposed to deviate. Bottom line, their concern was always about sales and NEVER about what was best for the customer. Very sad too because I used to love it there.
@@FrankieJamesNews oh dear god in heaven. And that’s on top of AHT and schedule adherence and call waiting and all the other unreasonable stats we had to maintain? Glad I’m long gone from there. My last year was in GSUP
I had one of those during their computer system meltdown 2 years ago! No hotels no luggage no getting luggage at -30C no clothes to buy at the airport……
My wife and I will never fly west jet ever again.. we were bullied, and verbally abused during an international flight last year, by a belligerent, and clearly mentally unwell crew chief.. even the rest of the air crew were apologizing for his unbelievably rude and obnoxious remarks. We will go out of our way never to fly with them again.
Canadian airlines in general are just terrible to travel on. I haven't flown a Canadian airline since Air Transat sold my seat and refused to allow me to board the flight back in 2010 for my return flight from the UK, leaving me stranded in London while all other flights were canceled for weeks because of the volcano eruption in Iceland.
Reading this sitting in the airport during a three day delay on our Westjet flight home. Why do we pay so much tax to the government and civil servants who regulate air travel?
Not to find excuses but we tend to forget that airlines move thousands of passengers a day in a pressurized tube at 500mph and 30000ft up in the air. Not an easy task. Any small issue causes delays that pile up. all in the name of safety. For sure it s annoying, but it s still by far the best option
If yall would've taken a plane from New York or California yall aint getting home and yall be in the worst nightmare cause these airline companies don't care about customers who wanna go home and instead they end up delaying the airplanes from 1 to 5 or won't even let you fly across from airplane to states
Yeah I heard that a flight had been delayed and a reason had never been given. Hopefully the flight crew or plane were okay those have to come first otherwise you won’t have a destination. So as for sleeping on the seats if that’s what you have to do to get by what’s the problem, that has nothing to do with dignity, I’d be happy to sleep on the floor the brain has to sleep and it’s better for the spine I’m sure the airport had a blanket to spare if you had asked
Westjet is the worst airline i swear. i was coming back from Florida and had 3 connecting flights. first 2 were Delta, from Florida to Atlanta, and from Atlanta to Toronto. they gave out snacks, beverages, and even a free set of earbuds for the TVs if you didn't have a pair on hand. (yeah ya know what, they were cheap, but i still have them, they work still 2 years later, and i didn't have any on me when i boarded for the TV, so i was lovin them for my 6 hour flight, used them on the other Delta flight aswell) When i was boarding in Toronto for my last 3 hour flight, i was exhausted. it was 11 pm, i was awake for 20 hours, plus the jetlag, so i was drained. about 10 minutes after takeoff I'm getting drowsy, so i put my arm up on my seat rest and lay my head against it. important to note, i was in the hall seat, but kept my hand inside my seat and wasn't leaning over in the slightest where people could bump me. after about 5 ish minutes of my eyes being closed, i feel my head violently get pushed, and i startle awake. mind you, its still 11:30 at night, everyone is quiet, some are even asleep like me. come to find out, Flight attendant had purposely hip checked my head to get me awake, to then tell me "sir you cant lean into the aisle" and then proceeds on her way. funny enough, i saw maybe 6 other people up and down the aisle doing the same thing, and i was the ONLY one to be woken up like that. so i try again, closing only one eye and leaning more into my seat this time. was nowhere near the edge where people could even touch me unless they lean into my seat arrangement. takes not even 10 minutes for her to come back down the aisle, and i see her shake her head, and go to do it again. this time i move my head before she gets close, and she remarks "sir, im not going to ask you again, keep your head in your seat". "i then point to the other people around me, and purposely say louder than usual, "you gonna hipcheck their heads too when you pass em, or are you gonna only do it to me?" she went to say something, but held her tongue and went away. didnt see her for the remainder of the flight thankfully, since i think she was getting some dirty looks from other, clearly tired and irate passengers. as we got off the plane i watched her eye me the entire time, and all i did was shrug my shoulders. wont ever fly them again
Isn’t it an awful feeling 😢 i know it well. Out of 144 planes in a year only 2 times was I targeted and assaulted on a plane. It’s the most unusual feeling of entrapment I had ever felt and I got the stare down as well. Nuts. Mine - pilot was flirting with me and says something over the PA then the flight attendant decided I should parish or something - never had such unwanted attention in all my life. In a tin can of all places - thanks but no thanks to both the pilot and his side kick. Abuse of power I can handle but not in an airplane - never flew that airline again.
Not defending WJ at all but if there WERE no hotels to be found in Calgary, understandly, due the Stampede, what should WJ have done? They can't "make" a hotel room available when they're all booked up. Sometimes things in life don't go as planned, it's unfortunate and it's annoying but nothing in life is perfect. At least her Mom and ex Husb had a place to stretch out and sleep, at many airports (the vast majority), they wouldn't have long benches like this to lie down on.
I flew from Comox to Edmonton in May. I asked a flight attendant if she could help me put my bag in the overhead storage because my hands were full. She did, but it seemed like she was inconvenienced or something. I guess it's not part of their job??
If they injure themselves putting your bag into the bin then the flight will be canceled as they won’t have enough cabin crew. That’s why they aren’t allowed to do that
How is it “undignified” to sleep on a padded bench in an airport?? I see it all the time. I’ve done it myself 🤷♀️ Nothing wrong with it, and I promise you that no one thinks poorly of you if you sleep on a bench in an airport. I completely understand how frustrating and inconvenient this trip must have been . . . but why didn’t you book a hotel for yourselves, if you were terrified of the so-called indignity of sleeping in the airport? Why did you not buy some food for yourselves? If you were delayed for a certain amount of time or if your trip was “interrupted”, usually the airline is required to provide for you; if they don’t, or didn’t, then you need to take the appropriate action to recoup your expenses incurred during the delay. Going to the News instead of filling out the paperwork required by the airline is, frankly, much more undignified.
I know that the people of western Canada like to support West Jet, but all I hear is trouble with that Airline, send them a message and stop using them, I would never use West Jet, they are a very poorly run airline, I have used A/C over the years, for business and pleasure and I have not had any serious problems just a few late departures, but nothing that most airlines don't experience from time to time
So where our government is so occupied with getting liquor in convince stores they are not advocating and pushing to stop this kind of madness .. totally unacceptable
Why was she travelling with two people that weren’t up to taking the abuse the airlines regularly dish out to their cattle. The airlines don’t care since there is an endless supply of cattle for them to abuse because people are desperate to travel and be abused. The airlines don’t have to worry about how badly they treat the cattle because they will keep coming back for more abuse. As a result of supply line issues and other problems slowing down airplane production there is supposedly a shortage of planes, the industry is said to be up to 3000 planes short. It will take decades to catch up and that means the existing aircraft will fly more which will eventually lead to safety concerns as the fleet gets older. The cattle can look forward to worse customer service and more crashes.
You'll probably be back to flying in no time. And that's the problem is people keep giving Airlines money and keep putting up with their nonsense. Stop Flying.
Why don't you contact global news and share your absolutely riveting experience, perhaps they'll interview you and you can bore the entire country with your little story ?
West jet is compared to taking the bus instead of a limo 😂 I’m not sure why she didn’t get a ride to a hotel the moment they landed in Calgary and waited for the 17 hours in comfort. I wouldn’t let my mother lay on a bench. Sorry but I must have missed why she chose to stay in an airport for that long.
Rent a cube van for 24 hours with A/C. Drive to walmart, pickup some foam mats for $25. Get some bedding sheets and a pillow. Same price as a busy hotel room at reg price. (all in - $200.) and sleeps 3. Use Uber to taxi around.
👍 Great idea! You are able to think outside the box, though. Did you see the people in this video? Clearly incapable of thinking or fending for themselves, sadly.
Just watched a Nomad Capitalist video where he described Canada as a “3 star hotel charging 5 star prices.” A lot of companies and institutions fit that description as well.
Sadly... WJ will go un-punished for what they did, or lack there of, and we'll all forget about it in few months... because Canadians only have two choices when it comes to flying in Canada.... I would love to see WJ to belly up but that could be even worse for consumers having only AC as only Canadian airline...
Most of these problems are human error id suggest never giving up on this problem demand answers and change in policy westjet is multimillion business and shouldnt have these types of problems if we dont demand better we wont get it
The Harper era enacted federal air travel customers' bill of rights law that is in play now replaced legislation that better protected customers. Now it is like the airline industry's bill of rights and protections.
@@Jake-xu1ts the laws enacted by previous Parliaments still apply until they are amended, repealed, undone, etc..by a vote in Parliament. The federal government is bound by the laws brought in by debate and popular vote. Perhaps you don't know that Canadian Prime Ministers do not hold absolute power, they cannot be a dictator and just make up their own laws and rules....unless they hold a strong majority of seats with simpering sycophants. Then the Senate has the power to ask for a re-write, and after the Senate's scrutiny, the Governor General can refuse to grant ascension. If these are things you already knew, you might want ask yourself the question you asked me.
I'd be happy as long as I was compensated for my time. Clock me in at $37.50/hour and I'll go read a novel somewhere or sleep on the floor like a hobo!
It's true. 80% of humans (you know, the desperate labourers that make your textiles & clothing) have never flown on a plane. The 20% are doing fine & they're complaining about their privilege.
You people have access to millions of dollars and countless employees with university degrees and this is the best story you can report on ? I’m literally sick of this country in all sorts of ways
You even brought in “experts” to comment on this. Like I knew global was by far the worst news source in this country but I’m utterly baffled as to how you could think this is important whatsoever
You’d care if it was your family. I totally understand their dilemma. I too was caught in the mechanics strike. Not fun sitting in an airport for 2 days waiting for a flight
Haven't people clued in yet ?
WestJet has zero customer service,absolutley zero!
No. All of the decent people who used to work in customer service left due to customer and manager abuse.
Sounds like every other Canadian airline.
I was a customer service agent for 13 years 2007-2020. A lot changed when onex bought the company in 2019. And when they laid off 10000 of us overnight when covid hit the vast majority of us who DID care about service refused to come back. Myself included.
All US budget flights ask if a passenger needs help from the ground crews he or she must pay a small fee. Welcome to the Climate economy
Well, you get what you pay for actually, you wouldn’t expect anything from staff if taking a bus but you would if you were taking a limousine. Think about it.. people want to pay as little as possible for the most services available and they never get what they expect. We should lower our expectations.
My wife and I are still fighting for compensation from WestJet for our trip back in February!! They aren t following thru with compensation legislation . They have ZERO customer service and it is impossible to talk to anyone regarding claims. There needs to be a class action lawsuit filed on WestJet for withholding and outright refusing to follow Canadian laws regarding compensation.
Wow Westjet what a fall from Grace from when the company first started😢
WestJet now sucks.
Now?
Nice move Global showing their boarding pass.
what's the big deal about showing their boarding pass?
Everything in Canada seems broken
Well it's not, but westjet certainly has been broken for awhile now.
@@evieshore3270Trying to do damage control? Forget it. People know what they see.
@@deesmith6363 What does this even mean...do u believe in bigfoot as well lol
seems or issss
Thanks for sharing. I will not be flying westjet.
In Toronto those benches have armrests, you have to sleep on the floor
Totally agree Westjet "use to be where you wanted to go", this company are scam artists and the customers are the victims.
Sometimes you need to take matters into your own hands if the airline won’t help and book your own hotel and buy food.
Only a fool wouldn’t.
Really!!! You make it sound so easy!
There were hotel rooms at that time, I booked for my in-laws, the airline just didn’t what to pay the price for them though as Stampede weeks equal price gouging
Happened to me aswell with westjet
Left in a thunderbay airport, Toronto to Winnipeg flight
Yup, airlines are best at ‘sincerely apologizing’. They really rock at that.
Westjet couldn't comunicate which says alot
1:25 What about the regard for the dignity we have as a society we have for homeless people, who can't even lie on a bench without being harassed. That is normal in our society.
Maybe if the homeless (addicts) didn't leave their garbage and feces behind they'd have more Respect?
Used to be one of the people that answered these calls. Prior to new management taking over, we had a customer centered approach. Now, agents are having to meet a sales quota on each call to keep their jobs. The upper management provides zero support and agents are left having to do their best with not being allowed to actually help anyone outside very strict metrics.
I was a SSC agent for 13 years 2007-2020. We never had sales quotas. In fact they took away our sales bonuses in 2017 because they said we didn’t sell anyway. When were you there
@@JUVI9596 Left a couple months ago. Quotas came in at the end of the year. Every meeting was about how I could have sold X with a plan in place to raise those numbers. Spending too much time on non-sales related conversations was a regular comment, when I was simply allowing the guest to speak so that they knew at least one person heard them. It was really disappointing. Used to love it there.
@@JUVI9596 Left a couple months ago. They were phasing in sales metrics this past winter. Basically, if you spend time listening to the customer, ensuring they have at least been heard, while not integrating in some sales suggestions, then you are not doing your job. Everything is scripted. You are not supposed to deviate. Bottom line, their concern was always about sales and NEVER about what was best for the customer. Very sad too because I used to love it there.
@@FrankieJamesNews oh dear god in heaven. And that’s on top of AHT and schedule adherence and call waiting and all the other unreasonable stats we had to maintain? Glad I’m long gone from there. My last year was in GSUP
Never flying again . If I can't depend on airlines to react appropriately , not doing it.
Worstjet
I had one of those during their computer system meltdown 2 years ago! No hotels no luggage no getting luggage at -30C no clothes to buy at the airport……
WestJet used to be great in the late 90s early 2000s. Now they are a garbage airline
What a combo......Westjet customer service combined with Boeing quality control. I mean, who wouldn't want to fly these days?....
West jet likely broke
My wife and I will never fly west jet ever again.. we were bullied, and verbally abused during an international flight last year, by a belligerent, and clearly mentally unwell crew chief.. even the rest of the air crew were apologizing for his unbelievably rude and obnoxious remarks. We will go out of our way never to fly with them again.
I'll never fly WestJet again
Bargain basement prices, bargain basement treatment.
it’s not cheap
WestJet abandon us in Anaheim. I will never fly with them again. Ever!
westjet forced me and my partner to buy a second ticket after connecting flight mess up. Last time flying with them ever.
No it’s not…..they aren’t slaves or mules
Canadian airlines in general are just terrible to travel on. I haven't flown a Canadian airline since Air Transat sold my seat and refused to allow me to board the flight back in 2010 for my return flight from the UK, leaving me stranded in London while all other flights were canceled for weeks because of the volcano eruption in Iceland.
Reading this sitting in the airport during a three day delay on our Westjet flight home. Why do we pay so much tax to the government and civil servants who regulate air travel?
Not to find excuses but we tend to forget that airlines move thousands of passengers a day in a pressurized tube at 500mph and 30000ft up in the air. Not an easy task. Any small issue causes delays that pile up. all in the name of safety. For sure it s annoying, but it s still by far the best option
Planes don't fly anywheres near 500 mph dingaling 😂😂
IT takes three days to drive there…..
Westjet and Air Canada has the worse customer service in commercial aviation.
Westjet…better to ask for forgiveness than to try and fix the problem..SHAME on them.
If yall would've taken a plane from New York or California yall aint getting home and yall be in the worst nightmare cause these airline companies don't care about customers who wanna go home and instead they end up delaying the airplanes from 1 to 5 or won't even let you fly across from airplane to states
I don’t fly anywhere anymore anyplace anytime…Wouldn’t fly for Free…why people fly is beyond me…
All airline are like that. We blame them but you should also blame the city they fly in they get over charge for airport fees.
Exactly !
Yeah I heard that a flight had been delayed and a reason had never been given. Hopefully the flight crew or plane were okay those have to come first otherwise you won’t have a destination. So as for sleeping on the seats if that’s what you have to do to get by what’s the problem, that has nothing to do with dignity, I’d be happy to sleep on the floor the brain has to sleep and it’s better for the spine I’m sure the airport had a blanket to spare if you had asked
Westjet is the worst airline i swear. i was coming back from Florida and had 3 connecting flights. first 2 were Delta, from Florida to Atlanta, and from Atlanta to Toronto. they gave out snacks, beverages, and even a free set of earbuds for the TVs if you didn't have a pair on hand. (yeah ya know what, they were cheap, but i still have them, they work still 2 years later, and i didn't have any on me when i boarded for the TV, so i was lovin them for my 6 hour flight, used them on the other Delta flight aswell)
When i was boarding in Toronto for my last 3 hour flight, i was exhausted. it was 11 pm, i was awake for 20 hours, plus the jetlag, so i was drained. about 10 minutes after takeoff I'm getting drowsy, so i put my arm up on my seat rest and lay my head against it. important to note, i was in the hall seat, but kept my hand inside my seat and wasn't leaning over in the slightest where people could bump me. after about 5 ish minutes of my eyes being closed, i feel my head violently get pushed, and i startle awake. mind you, its still 11:30 at night, everyone is quiet, some are even asleep like me. come to find out, Flight attendant had purposely hip checked my head to get me awake, to then tell me "sir you cant lean into the aisle" and then proceeds on her way. funny enough, i saw maybe 6 other people up and down the aisle doing the same thing, and i was the ONLY one to be woken up like that. so i try again, closing only one eye and leaning more into my seat this time. was nowhere near the edge where people could even touch me unless they lean into my seat arrangement.
takes not even 10 minutes for her to come back down the aisle, and i see her shake her head, and go to do it again. this time i move my head before she gets close, and she remarks "sir, im not going to ask you again, keep your head in your seat". "i then point to the other people around me, and purposely say louder than usual, "you gonna hipcheck their heads too when you pass em, or are you gonna only do it to me?"
she went to say something, but held her tongue and went away. didnt see her for the remainder of the flight thankfully, since i think she was getting some dirty looks from other, clearly tired and irate passengers. as we got off the plane i watched her eye me the entire time, and all i did was shrug my shoulders. wont ever fly them again
Isn’t it an awful feeling 😢 i know it well. Out of 144 planes in a year only 2 times was I targeted and assaulted on a plane. It’s the most unusual feeling of entrapment I had ever felt and I got the stare down as well. Nuts. Mine - pilot was flirting with me and says something over the PA then the flight attendant decided I should parish or something - never had such unwanted attention in all my life. In a tin can of all places - thanks but no thanks to both the pilot and his side kick. Abuse of power I can handle but not in an airplane - never flew that airline again.
Not defending WJ at all but if there WERE no hotels to be found in Calgary, understandly, due the Stampede, what should WJ have done? They can't "make" a hotel room available when they're all booked up. Sometimes things in life don't go as planned, it's unfortunate and it's annoying but nothing in life is perfect. At least her Mom and ex Husb had a place to stretch out and sleep, at many airports (the vast majority), they wouldn't have long benches like this to lie down on.
I flew from Comox to Edmonton in May. I asked a flight attendant if she could help me put my bag in the overhead storage because my hands were full. She did, but it seemed like she was inconvenienced or something. I guess it's not part of their job??
It's not part of their unfortunately
If they injure themselves putting your bag into the bin then the flight will be canceled as they won’t have enough cabin crew. That’s why they aren’t allowed to do that
How is it “undignified” to sleep on a padded bench in an airport??
I see it all the time.
I’ve done it myself 🤷♀️
Nothing wrong with it, and I promise you that no one thinks poorly of you if you sleep on a bench in an airport.
I completely understand how frustrating and inconvenient this trip must have been . . . but why didn’t you book a hotel for yourselves, if you were terrified of the so-called indignity of sleeping in the airport? Why did you not buy some food for yourselves?
If you were delayed for a certain amount of time or if your trip was “interrupted”, usually the airline is required to provide for you; if they don’t, or didn’t, then you need to take the appropriate action to recoup your expenses incurred during the delay.
Going to the News instead of filling out the paperwork required by the airline is, frankly, much more undignified.
Fly direct wherever possible.
So what? Joy of flying
That apology was pathetic. Never fly WorstJet.
I know that the people of western Canada like to support West Jet, but all I hear is trouble with that Airline, send them a message and stop using them, I would never use West Jet, they are a very poorly run airline, I have used A/C over the years, for business and pleasure and I have not had any serious problems just a few late departures, but nothing that most airlines don't experience from time to time
Things happen... Not sure what they expected?
they are looking for free flights.
What a dumb thing to say!
Time to bring back Canada 3000, Greyhound Air, or Jetsgo
Why no compensation in Calgary?
there are no hotel rooms due to the Stampede.
Never ever fly Westjet...
So where our government is so occupied with getting liquor in convince stores they are not advocating and pushing to stop this kind of madness .. totally unacceptable
Canada is just falling apart isn’t it? The US is bad but situation in Canada seems worse
Why was she travelling with two people that weren’t up to taking the abuse the airlines regularly dish out to their cattle. The airlines don’t care since there is an endless supply of cattle for them to abuse because people are desperate to travel and be abused. The airlines don’t have to worry about how badly they treat the cattle because they will keep coming back for more abuse.
As a result of supply line issues and other problems slowing down airplane production there is supposedly a shortage of planes, the industry is said to be up to 3000 planes short. It will take decades to catch up and that means the existing aircraft will fly more which will eventually lead to safety concerns as the fleet gets older. The cattle can look forward to worse customer service and more crashes.
The family in the story can’t book their own hotel room? Near the airport? Even with medical conditions which requires well rest?
$700/night due to the Stampede and the airline is required to accommodate
@@terryaudla7895 In Winnipeg? they needed to get off that crazy train at the first stop. AND the strike was telegraphed days in advance.
Flair and Porter, save us and expand your networks to push Westjet and their extinct customer service out of the market.
You'll probably be back to flying in no time. And that's the problem is people keep giving Airlines money and keep putting up with their nonsense. Stop Flying.
I rescheduled my flight from YYZ to YVR in 5 minutes online during the strike. No issues. The media love the worst case scenario.
Why don't you contact global news and share your absolutely riveting experience, perhaps they'll interview you and you can bore the entire country with your little story ?
@@evieshore3270 I wasn't talking to you.
West jet is compared to taking the bus instead of a limo 😂 I’m not sure why she didn’t get a ride to a hotel the moment they landed in Calgary and waited for the 17 hours in comfort. I wouldn’t let my mother lay on a bench. Sorry but I must have missed why she chose to stay in an airport for that long.
Stop complaining about your life on TV
Rent a cube van for 24 hours with A/C. Drive to walmart, pickup some foam mats for $25. Get some bedding sheets and a pillow. Same price as a busy hotel room at reg price. (all in - $200.) and sleeps 3. Use Uber to taxi around.
👍 Great idea!
You are able to think outside the box, though.
Did you see the people in this video? Clearly incapable of thinking or fending for themselves, sadly.
I have advise. Do not fly from Canada period
Advice
@@inshallamiami that’s apples great talk to text feature
Why did you wear a bed sheet instead of a dress??
Air Canada is just as worse, and they should have been in BC in one trip from Winnipeg to BC it’s only 3 hours.
they dont care.
hence i dont fly
Been there, done that.
😢
West jet is 3rd world these days
Just watched a Nomad Capitalist video where he described Canada as a “3 star hotel charging 5 star prices.” A lot of companies and institutions fit that description as well.
Sadly... WJ will go un-punished for what they did, or lack there of, and we'll all forget about it in few months... because Canadians only have two choices when it comes to flying in Canada....
I would love to see WJ to belly up but that could be even worse for consumers having only AC as only Canadian airline...
maybe the government can throw some billions in payouts so the ceo's can get some bonus's
Wow
Craziness
Turned into a flair airline
Most of these problems are human error id suggest never giving up on this problem demand answers and change in policy westjet is multimillion business and shouldnt have these types of problems if we dont demand better we wont get it
It’s Canada
Pan Am era is long gone.
Your just a number, I’m old enough and can afford to travel the world, no way getting on a plane, sad.
But not old enough to know the difference between "your" and "you're"
Wip dee f'n do now get lost
The Harper era enacted federal air travel customers' bill of rights law that is in play now replaced legislation that better protected customers. Now it is like the airline industry's bill of rights and protections.
Stop blaming Harper!!! Truedump is PM now, are you that flipping blind
@@Jake-xu1ts the laws enacted by previous Parliaments still apply until they are amended, repealed, undone, etc..by a vote in Parliament. The federal government is bound by the laws brought in by debate and popular vote. Perhaps you don't know that Canadian Prime Ministers do not hold absolute power, they cannot be a dictator and just make up their own laws and rules....unless they hold a strong majority of seats with simpering sycophants. Then the Senate has the power to ask for a re-write, and after the Senate's scrutiny, the Governor General can refuse to grant ascension. If these are things you already knew, you might want ask yourself the question you asked me.
A hint of what is to come...
Don't fly.
Welcome to Crapjet. They are officially the worst airline in Canada.
All the warning signs were on the daily news for weeks. Lady you’re so far from smart.
I thought westjet went bankrupt and was shut down during Covid, it came back again?
Westjet never went bankrupt. Never shutdown.
I'd be happy as long as I was compensated for my time. Clock me in at $37.50/hour and I'll go read a novel somewhere or sleep on the floor like a hobo!
good luck with that
simple! Revoke their license!
Free Palestine
HAAHA I do not care u choose WestJet its on u
Is this a joke? Why is this even a news?
First world much?
Its an air port not a hotel 😂
This is all the unions fault.
I guess this airline must have invested heavily to conform to DEI policies.
You know who's known for keeping trains and planes running on time? Fascists.
Boo hoo. Most people can’t even afford a trip in the first place. So you should be grateful or stay home.
Yeesh someone is projecting 👀
Other people being poor does not justify poor service.
@@donutdude1934neither does it justify this being called "news"
It's true. 80% of humans (you know, the desperate labourers that make your textiles & clothing) have never flown on a plane. The 20% are doing fine & they're complaining about their privilege.
Honestly…who cares?
This is not news.
You people have access to millions of dollars and countless employees with university degrees and this is the best story you can report on ? I’m literally sick of this country in all sorts of ways
You even brought in “experts” to comment on this. Like I knew global was by far the worst news source in this country but I’m utterly baffled as to how you could think this is important whatsoever
Two replies to your own comment? Apparently you care a lot.
You’d care if it was your family. I totally understand their dilemma. I too was caught in the mechanics strike. Not fun sitting in an airport for 2 days waiting for a flight
This is how stupid I wanna train pilots had a fly. This is stupid.
What?
Can Canada do anything right?
Canada isn't alone in messing up things.
The french canadians could care less about the rest of us
PORTER AIR LINES. 👏👍