Chandra Davis was the first (I think) to post the solution to this problem for most people who do not have the obvious broken belt, plugged hose, or bound up brush roller on an AZ series Shark. This fix may also apply to other models. Push the lower wand release to reveal three spring loaded female connectors. These must make contact with the three pins in the main body of the vacuum cleaner. Use an interdental brush or some other tiny straight brush to clean the inside of each contact, then spray with contact cleaner. It just fixed our 5-month-old shark. And no mention of this simple fix in the user manual for the AZ 1000 series, I just checked the online version to make sure. I would suggest an electronic contact cleaner spray or electrical grade silicone lubricant spray instead of the original WD-40 which is mainly mineral oil. Shark customer service is completely irresponsible if they are still not getting this solution.
I read your info and sprayed a shot of CRC 2-26 on the male and female connections on both ends of rhe lower wand. The improved electrical connection seems to have done the trick and the Shark is hungry again. Thanks!
So we had a similar problem as in the video, except our rollers completely stopped working, the lights would mainly be off with some intermittent flashing on, then right back off, and the brush roll indicator stayed off. I grabbed isopropyl alcohol and cotton swabs. For the connector on the wand, I used my fingers to pull off as much cotton from one side of the swab as possible. Then I dipped that swab into alcohol, and pushed it all the way down into the jack portion of the connector on the wand section, making sure I pushed it far enough to bottom out the spring. I then moved the swab up and down, while also twisting it to make sure it cleaned both the metal contacts and sides of the jack. I used a few cotton swabs doing this on all 3 contacts. Next, I took some more cotton swabs (leaving the cotton intact on them), dunked them in the alcohol, and used them to clean the metal contacts of the plug portion located on the base of the vacuum. I moved the cotton swabs up and down on each plug to make sure they were thoroughly clean. After all this was done, I waited about 15 minutes for the alcohol to dry. When I tried the vacuum, the rollers were turning, the lights came on and stayed on. It was a great machine again!
My shark apex is doing the exact same thing! Nothing is caught in the roll brush. Honestly I stumbled on your video to figure out how to fix the problem on my vacuum! Other than this issue I love this vacuum. But now it doesn’t even work and I can’t figure out why. Thank u for your video, letting me know I’m not the only one.
Hi....I had the exact same problem in March/April of 2020. They sent us the part. But currently February 2021, the 2 covers that stand up vaccum broke off. We have placed a call to CS and they are sending a replacement.i am 1st time Sharp Apex user since 2018,and have had issues since I purchased. I had been a Dyson comsumer for over 17 years and decided to try SHARK. The life span usage of a SHARK vaccum is less than 6 months. For those thinking about purchasing a Shark vaccum I would caution you.
SAME!!! This was my first shark I purchased in 2018. I had always had a Dyson but it was over 10 years old so I decided to treat myself to a brand new vacuum... needless to say I am a few years in and disappointed with my shark purchase. When my warranty is up and and the head breaks again I will be switching back to Dyson.
We just got ours a week ago and today, the floor lights started blinking. After watching your video, I noticed that the brush roll isn't turning although the green light is on!! We purchased our Apex through Amazon and hopefully we can just return it!!! Thank you for the video!!!!
I hope this helps everyone that is frustrated with the Shark intermittent roller function. Check ALL the male pins on the wand and handle to make sure they are the same length. Next check ALL of the female receptacles on the wand and handle where those pins insert. They are spring loaded and one of my springs was jammed. I squirted some WD40 in the hole and tapped the side with the handle of a screwdriver and the spring came free. It moves up and down now, in the receptacle. I then cleaned the WD40 out some electrical contact cleaner and dried out the holes. Bada-Bing!! Works like a charm. The only thing that sucks is that such a small part is ruining the function of an otherwise great vacuum.
Same problem thought it was the cover worked great for a year no carpet just rugs . Not sure but if i find a fix I'll post . Does suck because for a year i told everyone best vacuum I ever owned by far ty for the video
Same problem. . Glad you made this video. Lot of money to spend for just pretty. I will never buy another shark of any kind. I am very disappointed to say the least. Thanks for your time to let them know.
This is the answer. Clean those connecting pins with rubbing alcohol and it works. I’ve done this successfully twice. Shame on shark for not knowing about this issue and how to fix it.
I hope cleaning the contacts works for you. Remember to put the cover back on the roller before trying it again. The rollers won’t work without the cover.
I figured out that it is the connecting pins on the bottom wand… it’s always on the return stroke because the wand is pulling away from the roller head. Mine has too much give and isn’t keeping the connection pushed together.😳
Had the exact same problem. Fixed by using Wd40 and an interdental brush. The holes where the pins go in are spring loaded. So just spray into the holes. Use brush up and down a few times then clean off with paper towel. Works perfect.
Potential Solution - Had the same exact same problem as shown in the video. After some troubleshooting, figured out that it only stopped on certain carpet in our home (thick, lush carpet). Took out the orange roller in the front (just remove like you are cleaning it but leave it out) and now it runs like a champ. Apparently, the thick carpet doesn't play well with the front roller and doesn't really do much on carpet anyways. If you have floors, just put it back in. Seems like the over-protection circuit in the lower unit is a little too sensitive.
You are exactly right. If you remove the soft roller, it will work fine. But, that is inexcusable for a brand new vacuum. I agree that the brushroll motor is either vastly underpowered, or the circuit has excessive motor overload protection.
@@alanblake7217 I agree, you are 100% correct that it shouldn't do this. However, we were about the throw out this vacuum because it was unusable and I had searched all over for a solution. Given that people that had them replaced were still reporting the same issue(s), it became apparent it was a design problem and if Shark wasn't going to own up, then fixing it ourselves is the only other solution. Frankly, I don't think that roller does anything unless you are using it on hard floors (which we typically don't) so for us at least, just removing isn't a problem and a simple solution. Hopefully that solution works for some others as well.
Be careful with that. Without the soft front roller , my carpets started snagging. I'd used the vacuum several months so the only new thing to cause it was the removal of the soft brush. I hate that thing with such a passion. This vacuum is impossible to maneuver.
I have the same issue. I took all the components off like I read to do, checked for clogs there were none, changed the filters then left it unplugged for about an hour and then used it just fine after that for a little bit. The next day the problems began again. I guess cleaning it out didn't help. Luckily I have had it for about a year or so before this issue happened. I am bummed that this vacuum is having issues its amazing when it is working.
I took the whole thing apart and checked belts and seemed to work after I reassembled but then again started doing the same. Turned out to be the pins in the wand. I used a mass airflow sensor cleaner from auto parts store and now works fine. Lots of people are having this same problem. Seemed to occur when I pulled the handle back to engage the rollers.
Like Eva said a month ago.Clean the contacts.I tried this and when I hooked it back up the head worked perfectly.I actually found my vacuum setting at the dump and ordered a relpacement head for it.When that one quit yesterday I tried cleaning all the plugs and saved myself some money by not having to order another head or buy a whole new vacuum cleaner.Small things first usually work best.
@@Journal2Awakening When you take each component apart the contacts are built in.Look where it comes apart.I cleaned each with a q-tip and alcohol & it's been working fine ever since,
I'm having the exact issue. I disassemble it each time I clean ( pro cleaner) in between clients to remove any hair, clean filters, etc. I use a Zipline to ensure nothing is blocked I don't know what to do. I love the vacuum style and weight overall
We have the same problem. It worked great for a few months and now, having the same issue as you all seem to have. I wish I still had the receipt. This is our 3rd Shark, really liked the 1st 2, this one not so much
My issue was slightly different. My headlight flashed constantly and the rollers stopped altogether. I checked and cleaned everything. Still didn't work. While messing with it I noticed the rollers moved when I hyper extended the floor attachment in the open position. When I realeased pressure they stopped. I put even more pressure on the floor attachment and noticed a slight pop. The vacuum. Is still working.
I've had my Apex for close to 5 years, and recently started doing this. Im my case one of three spring-loaded female connectors at the lower wand release remain stuck/pushed, therefore the male connector was hardly being inserted. got the female unstuck and then used some Electrical Contact Grease, and so far so good,
I bought mine in Aug 2020, and it started doing this yesterday :( Thankfully I have a 5yr premium warranty that Shark provided for me free since I purchased the unit from them. Interestingly enough, I actually don't have carpet at home, just 4-5 area rugs and hardwood floors so I don't know what could have caused it to quit working properly. I'll be contacting support tomorrow, I hope they can help!
@@stuntondeezhoez9850 they did, they sent a replacement piece, the machine worked for a few weeks, then they sent another, and now it's working and hasn't given me any trouble. I got lucky to have the extended warranty, otherwise I'd be out a lot of money.
Same issue with mine. Got a few replacement parts, worked ok for another month and now having the same issue. I have cleaned it out, washed the filters, etc. It does the same thing on hard wood, short and long carpets.
Same. Ours ended up completely stopping spinning though. We bought ours online with the lifetime warranty. They replaced the entire vacuum once and sent us 3 whole bottom pieces afterwards in a matter of 2.5 years. Last time they said you only have a one year warranty because they replaced it so many times and a month before it was up- it did the same thing! Just put the new part on and it’s doing the same thing yours is doing. Grrrrrrr!!!!!!
I’ve had mine for a few years now with no problem, other than it isn’t all that great with fine pet hair. The soft round brush stopped spinning and it won’t pick anything up. I can use the hose though to do stairs and car, so I will keep it. Going back to my old love, Dyson.
Hope I can help, just fixed my older model that I was going to throw out becouse they done have any more parts for it and a brand new model used couple of times. Same exact issue. All I did is cleaned the 3 holes with connectors on the handle and all the connectors on both sides of the long wand and the floor piece with toothpick, piece of cotton ball wrapped around it and rubbing alcohol and works again no problem! It just needed little cleaning
I had a different issue ans this helped. I have mine a year and a a half...it just started doing this. I took apart the whole assembly and it wasn't that bad.. I clean it regularly... This time it wouldn't spin.. I added a few drops silicone oil in where the rollers spin.. Made sure the cover was snapped in well.. I started it up and I'd started spinning..
Thank you. I have a duo. Cat toy ball got stuck in it. Green light and front lights flashed and roller would not spin. Could not get whole assembly apart so I tried WD 40 sprayed where rollers spin. Thank you! Roller spinning freely. I did make sure cover was snapped and connectors clear. I do clean my vacuum each week. It is used everyday. It is only two years old.
I purchased one last year and it did it right put of the box, contacted shark and had to buy a new head because shark said it wasn't covered under warranty, worked good for about 6 months and started again
I didn’t have wd40 on hand, but used a silicone lubricant spray and it worked! I took the red soft roller off and sprayed at both ends. Didn’t know how to remove the brush roller but sprayed at the ends as well.
@@andreah6175 for me the red roller wasn’t spinning at all and the brush roller would sort of work but only when I pulled the vacuum. Once I sprayed the roller ends of the brush AND on the vacuum where they attach it was back to normal 😊 hope this helps!
I am having the same problem. The first vacuum worked fine for about a month and then started doing the same thing in your video so we returned it. The second one did the same exact thing right out of the box and Shark has sent two replacement parts (new roller base and wand) which didn't do anything. Shark advised today that they would be sending us a third vacuum. Shark has tried to charge us shipping fees for each item they've sent! Very frustrating and not impressed at all!
Update: Shark advised they would provide us with a different model which was of lesser value and obviously not as good as this model should have been. I disputed this and was told by Shark to find one that was comparable to the AZ1002 but when I contacted Shark back 2 days later I was then told that I couldn't pick one and the lesser value vacuum was the only option. Hours and hours have been spent on the phone with Shark so they can make it right due to their defective product and they continue to fail at it. The corporate email was provided to me to continue the dispute and I included this UA-cam link so they can see all of the problems people are having and that it's not just a one off issue.
Final update: Shark corporate shipped us the Vertex AZ2002 which seems to be working great so far. The corporate team was much easier to work with than the customer service team.
@@msorensen0718 they eventually shipped us a Shark Vertex as a replacement too. So far, we are happy with the Vertex. It does not seem to have the same issue as the Apex. But I am still skeptical about how long it will last, considering our first Apex worked well for about 3 months.
I found on my machine after checking the two microswitches in the power head, one is for the handle when it breaks away from the power head deactivating the micro switch and there is a micro switch on the right side that sets when the roller cover is locked on as the rollers won’t spin if that cover is not locked in place. Initially my problem started out as intermittent and lights and roller would start and stop but the problem wasn’t any of the pins or connection points in the handle but the wires from the base unit where the handle slides in. There are 3 wires black white and yellow all passing thru the pivot joint near the back rollers. These wires go past the micro switch and all go to the circuit board. The black wire was severed breaking all power to the power head. It was intermittent as the wire was being damaged from constant rubbing at that pivot joint as there is very little room and a poor design by Shark. Take the small cover off the back of where the handle inserts into the power head. 3 pins connect 3 wires black, white, and yellow. Check for continuity from each pin to the solder joint at the circuit board which you need to remove 2 screws to lift out the circuit board. Any of those 3 wires damaged will kill all power to the power head. To access all of this you need a security T-20 bit for the 12 bottom screws and a security T10 for 2 screws on the side covers covers with plastic caps. I used a razor tip to pop out the covers to access the screws. Regular Phillips to remove the handle assembly from power head and circuit board. I repaired that broken wire and vacuum running perfect problem solved.
Mine was doing this also. Found that the switch to lets the machine know that the "hood" over the rollers is in place was the fault. I just made sure that the tab on the hood by the green light was in its slot and both latches were fully in the locked position.
just happened to me as well. I followed the advice and cleaned the connectors but used alcohol, cotton and a toothpick. Tried it afterward and it is now working. For how long, don’t know but for the moment, all is good.
There is a safety feature that stops the brush rollers when the cover is off. There is a tiny button that is depressed by an extended piece of plastic on the cover when the it is on. It is located on the left side when facing the front. I noticed when pressing down on the top left side while the brushes were stopped and the vacuum on, they would start spinning again. I jammed a piece of plastic in there and fixed the problem for now.
The only way I can get “normal” use out of mine is by removing the soft brush. That allows me to get to the whole house but no where near as good when both brushes work together. I was looking for repair videos
This is what we resorted to also; removing the soft brushroll. It was the only way to get through vacuuming the whole house. It seems to indicate that the brushroll motor is just not powerful enough to power both brushrolls on carpet.
That sounds like a reasonable prognosis there! Right now I’m looking at a used Shark Apex AX951 40 at Redmond (WA) Goodwill. I’m debating whether or not to do another “Goodwill Picks” UA-cam video of this one.
We have had our Shark Apex Duo for a few years now, but it just started doing this same thing. We have checked for clogs, cleaned the rolls, replaced the filters, plugged and unplugged, but it continues to be a problem.
Hello we bought this because we have 2 small Miniature Chihuahuas. Both have a steak coat short haired. We paid alot of money and also paid for the extended warranty. We need a good vac and we were so excited because of all the different attachments it had. We could clean ceiling fans clean up under the stove fridge. It said it was for pet owners because of how the beater bar and comb like teeth it also,had. I wanted something that was versatile. Yet I’ve used it approximately 8 times and then it started acting up doing exactly the thing you showed. We made sure to clean it after each use. As we are both retired and there are just us 2 except for the Furbabies. I feel that for what we paid for. It should due what they claim it does. So I went back to using a little cheap bissel smaller vacuum cleaner. Then when Rona came around everyone was staying home and so we had to vacuum even less. So we feel very frustrated. It was not a cheap vacuum cleaner. Yet we figured if we purchased it and got all the attachments. Yet it sadly has fallen short of what we thought was a good decision. Thanks for sharing your story now you have ours. 🙏
My shark apex duo clean did the same thing. My husband discovered that the electrical connections in the hood over the rollers has to be connected EXACTLY. Fit the connections in until they click then put roller cover down.
As you have stated,, I have the exact same problem ,,I clean the thing regularly more than my car🙃only because it gives me more grief,,paid real money for the thing as my partner has issues with her hands and finds the hoover easy to use as it’s weight is minimal and it’s quite agile,,but this is my issue too✌️
I THINK I FIGURED OUT THE PROBLEM. Make sure the cover on the top of the rollers is locked back in place on both sides. That seemed to fix it. Testing now.
AZ1003BRN Purchased 1/7/2022. Same problem. Had hose replaced 3 months after purchase. On 6/29/2023 the wand, where it connects to the power head is losing connection turning off the vacuum head and brushrolls. The handle light comes on when this occurs, every time you pull back on the vacuum the head turns off. This is unacceptable. We loved this vacuum when we got it now not so much. Very disappointed in the quality of a $400 unit. Going back to Bissell.
Had the same problem. My wife came out to the garden and told me to get in the house and fix it. After trying to take it apart i realized i needed a special tool to get it apart so the next day i went and got them, $15.00. Watched youtube video on what the problem might be, took it apart, did that and put it back together, nothing. Watched another, did that, put back together, nothing. same thing one more time, nothing. Put tools away. My wife gets up 12 noon, takes front filter out and replaces it, works fine. Let her do it and save the headache.
Found my my Apex brushes not turning found a hair ball behind the soft roller, cleared it, and it seems to be working fine. i will make sure i don't have the vacuum head set too low when working. i mostly have carpet squares and loop carpets to clean. At Apex's highest setting, you may still be over taxing the brush drive, causing the issue. Thank you for the post. please post an update if you've got it figured out!
I've used my new Shark Duo Lift-away vacuum probably 12-15 times. I've cleaned the roller probably 5 times. (I have zero pets-it's basically just me) Now the red light comes on and neither roller will turn. I can't even turn them by hand. I went through all the trouble shooting steps, youtube videos, etc. Nothing worked. I finally called shark. They said the warranty only covers the actual motor not the accessory beater bar/rollers. Since when is this an accessory? So they said to pay like $90 and they will send me a new beater bar accessory. Since I just bought a similar Bissel vacuum for $89 (for the lake house), why would I pay more for a faulty part of a vacuum? Suddenly the price got cut in half. I ordered but I still question if it is worth it. I will never ever buy another shark....ever.
ROLLER STOPS WORKING AND THE LIGHT SHUTS OFF. Chandra Davis is on the right track. The "female' end of he connection where the three pins for the wires going to the floor unit connect, have a small spring inside hat pushes the connector forward to meet the pin, and is supposed to keep the connection at all times, whether you are moving the unit in forward motion or back. In one of the pins, that spring is getting stuck and not keeping contact thus causing the flow of current to interrupt, stopping the roller and shutting off the light. As you move the unit forward you are applying pressure and forcing contact, but as you pull the unit back you loose that contact because the spring is not doing its job. I took mine apart and discovered this problem; thought I had fixed it, put it back together, and it worked, for a few minutes, but it started again. Hope the manufacturer looks into this problem and solves it. There will be a lot less complains if they do, and a lot more happy customers..
I have had similar problems. I bought a new wand and it worked for awhile. The the whole base quit. I argued with customer service to send me a new base unit finally they did. I paid shipping. Then awhile later the light comes on on the wand so I bought 2 more because it seems like a problem with the wand. Then the problem with light blinking and the brushes don’t work. It’s a problem with the top plate that comes off to remove debris. It doesn’t push a tiny built in switch on the left side looking at it. In the process of figuring out how to jimmy it to stay on.
I have this same problem but I had it for a year before I started doing that and I figured as soon as I saw that it was an electrical issue because the red light wasn't coming on the lights were just blinking and the green light would go completely off. I did figure out that it was the wand connection. I was worried about all these connections when I bought it but it had done fine for so long I wasn't so concerned about it until now. Usually I just take the wand out and click it back in since it's not dirty. That's not working anymore.
Yep, having the same issue. We've had this vac a couple years now and it has happened before, but after putting in a new filter the first time it started working again. This time I cleared anything out of the brush roll, changed the filter, and it is still not working. Ours is doing the opposite from yours though, it runs momentarily when pushing it forward then stops and the lights go out when you pull it back! Fine time right before Thanksgiving company is coming for this thing to stop working!!
I am having the same issue after owning it two years. They will not warranty it until they see it happen. Unfortunately mine is only randomly doing it. I wait until it does it and call them, then it works again while on the phone with them. I don't want to wait until it completely quits. I am going back to Dyson.
Out of curiosity- did they ask you for photos/videos? Did they request you to video call them? Or are they just wanting to HEAR the issue when you call in to them?🤔 I’m just trying to figure out what they’ll want from me before I attempt to make that call. Regretting only purchasing an extended warranty through Walmart/Allstate on ONE of my two shark vacuums! I learned my lesson!😩 lol
I don't have the Apex, but I do have a Shark. I've had it for about 3ish years, but it sat in a storage unit for 2 years during covid. I've now been using it weekly for the past 5 months, and the same just started today. 😭😭 I clean the roller brush often, as I know it accumulates a lot of of my hair in it. So I'm super bummed as I've loved this vacuum and I feel like I take good care of it - and it should last a lot longer than less than two years.
Same with mine. I bought it last summer. No problems until recently. Called customer service. They told me I needed to buy a new head for the vacuum, but at my cost as the 5 year warranty won't cover the head! BTW, $89 for a new head!
I have now had to replace the whole vacuum head part 2xs already. Thank goodness I purchased the 5year warranty. Its up next year....so after that I will probably move on to something else. My Dyson never had problems. The roller stopped working the first time and the second time a belt that runs around either the roller or a wheel completely shot itself out the side of the vacuum head.....like broke itself out of the hard plastic like a hernia.
I wish I could post a picture, but if you take the side cover off, the same side where the top indicator light is. There's a saftey dip switch that's depressed when the top cover is lifted up. The dip switch is depressed by a shitty plastic "rod" with a tiny spring. It could be out of alignment
Yes! It is incredibly frustrating now my light (white ones) flash and I have zero suction on main vacuum but the hose still works! I'm so disappointed.
You've been reading my mail concerning the second SHARK vacuum that is doing the exact same problems you have shared. The new vacuum's rollers do not spin properly. The headlights flash green to nothing to red.
I've had my shark for just over one year & with no problems, until now. I cannot get my brushes or roller to turn at all. Very frustratin as I have 2 dogs who constantly shed.
So my rollers and LEDs went. But were fine if I plugged the handle directly into the main head, by passing the wand. I removed 2 screw's at end of wand which house the 3 pins and spring release to find the black cable and snapped. Solder it back together and fine now.
Mine got in a tight clearance swivel rocking chair. Green light headlights started to blink no rotating brush. I can rotate brush with hand feels like nothing broken no noise tight brush like normal. I vacuum every other day. Condo no kids or pets. I don't like footprints. Lol true 3 months old I was going to take it apart need special screwdriver. What should I do?? Is this my fault?
You should have at least a 1 year warranty from Shark. I would contact their customer service before taking it apart. You will surely void your warranty if you attempt a DIY repair.
I made sure the 3 pins in the handle were clean and moving freely then I took small pieces of aluminum foil and rolled them up and placed / pushed them into the female sockets they were less than 1/8” long It works fine
I’ve gone through three of the shark rockets. The hoses cracked on two, the cord frayed at entry point at the top and now mine is flashing and rollers aren’t moving. Number four shot! I’ve got a dog and two cats in the house. I NEED to vacuum every day. If the company doesn’t know what’s going on with it then I guess I’m going out to buy a new vacuum today and unfortunately it wont be a shark even though I love it. Please let me know if you find a solution because I’m not getting rid of it ( or the others) because I’m hoping for a fix. Thanks
What setting do you have it on by the handle? Meaning you may have it set to hard wood bare floors and trying to vacuum a shag carpet... There are 3 settings on the handle, Bare floor/Medium carpet/Large Carpet.
This video was made on the medium carpet height setting. The problem is the same on all 3 settings though (on carpet). The vacuum works ok if vacuuming bare floor on the bare floor setting.
Same!! Second hoover after first was replaced for exact same reason!? Good customer service but why does this keep happening? I take good care of my hoovers and don’t expect this from an expensive purchase like this?
I would say it's the current being drawn on a thick pile causing it to cut out especially if it's doing it out the box. It's therefore a design issue that the manufacturer should address.
I had this exact problem. I stripped the head unit completely down and found a cut wire around the swivel section. There are 3 wires that run down the wand, these are for the contacts when releasing the wand, those wires run down into the swivel section under a switch into a resistor, but the routing is very tight which caused one of the wires to break under pressure. I simply soldered together the wire, insulated, rerouted and assembled unit. Hoover works as new
I’ve had my Shark Apex for 3 years. The same issue began within the first year of use. I contacted Shark and they sent me out a whole new head. Well, now the second head component is doing the exact same thing again! I am frustrated beyond words!!! I’ve tried a Dyson, and it sucked (or didn’t suck, literally)! It didn’t even last 2 days. I returned the Dyson and bought the Shark. The Shark is a great vacuum, when it works!!! We have a Bernese Mountain dog, and this vacuum has been the only vacuum that could keep up with his hair! I guess there’s no match for a hairy dog! Will NOT be buying this vacuum again, unless they fix this issue!!!
This just happened to me we got the vaccuum yesterday as I was checking it all over after watching videos I found the plastic above the headlight was not closed all the way where it says press to close it solved my problem
I just got mine to work. Hopefully this works for you. The connecting pins were dirty on mine, causing the electric current that turns on the headlights and brushroll to cease. Disconnect the wand, handle, etc and clean the connecting pins with a cotton swab and alcohol. Mine worked immediately after.
Wow, thank you so much. I went to great lengths finding a fix to this problem. Your solution worked and has saved me a lot of time and money! Thank you!!!
Those are some seriously thick carpets. Mine (different model) does that when I go over thick rugs but otherwise it's the best vacuum I ever owned. - It only stops when going forward, so turn around and see if it's just not liking a certain way on the carpet. - If it only stops going one way, go that way but much slower and see if the same happens. - Try going criss/cross to the direction that it stops in. It could be coincidence and it's just that it speeds up enough to get stuck by the time it's going forward, in which case you can try hardwood mode. None of this is a great solution but it could help determine whether or not it's the carpet that's too thick for it and might be valuable feedback to Shark.
I have used other vacuums on this carpet (including the Shark Vertex that they eventually sent as a replacement for these defective Apex vacuums) with no roller stalling problems at all. The carpet is really pretty standard, contractor grade stuff. It is inexcusable that these Shark Apex vacuums cannot perform their one intended task.
Still struggling with this? Six months ago this was posted: Venom Edits ua-cam.com/video/y9PLYpB4hss/v-deo.html Sheesh, looks like he nailed it. You really ought to pin his reply.
I have the exact same issue. I was searching online to see if the was a solution but doesn’t appear to be one. I will have to contact Shark and hope for a working replacement I guess.
If your vacuum is still under warranty, don't give up. Be persistent. These vacuums are defective and they must know it. I had a bit more luck sending them Facebook messages and emails rather than calling their customer service line. Shark Cleaning on Facebook Messenger, or help@sharkninja.com
On the vacuums that I received, the rollers would stop completely for a moment, but then they would start spinning again on their own. If your rollers have permanently stopped spinning, then I would think that your brushroll motor is completely dead.
I think I know what the problem is. The handle either isn’t pushed into the wand all the way or the wand isn’t pushed into the cleaner head all the way.
That was my first thought too. But that is not the case. On each of the 3 vacuums, I systematically checked every connection. The problem occurs even if you connect the handle directly to the floor nozzle and push it around. The only way to get these vacuums to operate normally is to remove the soft (front) brushroll from the floor nozzle. My best guess is that the drag of the dual brushrolls on the carpet is overloading the small brushroll motor, causing it to stall out momentarily. I think the brushroll motors are either defective, underpowered, or have excessive motor overload protection.
Thanks for your simple suggestion. Not sure if what I did is what you were referring to, but I used my foot to put pressure on the brush roller base and voila, I just swept my whole house with no issue. It seems like me applying pressure possibly helped "push" something together all the way. Fingers crossed!!
Yup Slightly different model but mine doing exactly the same thing. Customer service absolutely shocking SHARK is a brand I'd avoid like the plague in future. Suspect they'll pack up or launch under a different name avoiding all the criticism and dealing with the fallout of their poor products.
Are you sure it's not just the angle you're vacuuming on? Meaning, I have a Dyson, and the brush bar won't activate unless the vacuum is at the correct angle. Whoever was vacuuming, it looked to me like the brush bar was being activated, then deactivated based on the angle. I'm sure you tried this, but try putting the handle of the vacuum closer to horizontal to the carpet. Just a thought from watching the video
Chandra Davis was the first (I think) to post the solution to this problem for most people who do not have the obvious broken belt, plugged hose, or bound up brush roller on an AZ series Shark. This fix may also apply to other models. Push the lower wand release to reveal three spring loaded female connectors. These must make contact with the three pins in the main body of the vacuum cleaner. Use an interdental brush or some other tiny straight brush to clean the inside of each contact, then spray with contact cleaner. It just fixed our 5-month-old shark. And no mention of this simple fix in the user manual for the AZ 1000 series, I just checked the online version to make sure. I would suggest an electronic contact cleaner spray or electrical grade silicone lubricant spray instead of the original WD-40 which is mainly mineral oil. Shark customer service is completely irresponsible if they are still not getting this solution.
I read your info and sprayed a shot of CRC 2-26 on the male and female connections on both ends of rhe lower wand. The improved electrical connection seems to have done the trick and the Shark is hungry again. Thanks!
So we had a similar problem as in the video, except our rollers completely stopped working, the lights would mainly be off with some intermittent flashing on, then right back off, and the brush roll indicator stayed off. I grabbed isopropyl alcohol and cotton swabs. For the connector on the wand, I used my fingers to pull off as much cotton from one side of the swab as possible. Then I dipped that swab into alcohol, and pushed it all the way down into the jack portion of the connector on the wand section, making sure I pushed it far enough to bottom out the spring. I then moved the swab up and down, while also twisting it to make sure it cleaned both the metal contacts and sides of the jack. I used a few cotton swabs doing this on all 3 contacts. Next, I took some more cotton swabs (leaving the cotton intact on them), dunked them in the alcohol, and used them to clean the metal contacts of the plug portion located on the base of the vacuum. I moved the cotton swabs up and down on each plug to make sure they were thoroughly clean. After all this was done, I waited about 15 minutes for the alcohol to dry. When I tried the vacuum, the rollers were turning, the lights came on and stayed on. It was a great machine again!
It’s 5 months old. Shouldn’t have to use contact cleaner for goodness sake.
My shark apex is doing the exact same thing! Nothing is caught in the roll brush. Honestly I stumbled on your video to figure out how to fix the problem on my vacuum! Other than this issue I love this vacuum. But now it doesn’t even work and I can’t figure out why. Thank u for your video, letting me know I’m not the only one.
Hi....I had the exact same problem in March/April of 2020. They sent us the part. But currently February 2021, the 2 covers that stand up vaccum broke off. We have placed a call to CS and they are sending a replacement.i am 1st time Sharp Apex user since 2018,and have had issues since I purchased. I had been a Dyson comsumer for over 17 years and decided to try SHARK. The life span usage of a SHARK vaccum is less than 6 months. For those thinking about purchasing a Shark vaccum I would caution you.
I agree!
SAME!!! This was my first shark I purchased in 2018. I had always had a Dyson but it was over 10 years old so I decided to treat myself to a brand new vacuum... needless to say I am a few years in and disappointed with my shark purchase. When my warranty is up and and the head breaks again I will be switching back to Dyson.
What was the part they sent you?
I agree! This vacuum is a pain!
I had a shark rocket for 8 years and gave it away with no problems but this model is junk.
We just got ours a week ago and today, the floor lights started blinking. After watching your video, I noticed that the brush roll isn't turning although the green light is on!! We purchased our Apex through Amazon and hopefully we can just return it!!! Thank you for the video!!!!
I hope this helps everyone that is frustrated with the Shark intermittent roller function. Check ALL the male pins on the wand and handle to make sure they are the same length. Next check ALL of the female receptacles on the wand and handle where those pins insert. They are spring loaded and one of my springs was jammed. I squirted some WD40 in the hole and tapped the side with the handle of a screwdriver and the spring came free. It moves up and down now, in the receptacle. I then cleaned the WD40 out some electrical contact cleaner and dried out the holes. Bada-Bing!! Works like a charm. The only thing that sucks is that such a small part is ruining the function of an otherwise great vacuum.
Same problem thought it was the cover worked great for a year no carpet just rugs . Not sure but if i find a fix I'll post . Does suck because for a year i told everyone best vacuum I ever owned by far ty for the video
Same problem. .
Glad you made this video.
Lot of money to spend for just pretty. I will never buy another shark of any kind.
I am very disappointed to say the least. Thanks for your time to let them know.
This is the answer. Clean those connecting pins with rubbing alcohol and it works. I’ve done this successfully twice. Shame on shark for not knowing about this issue and how to fix it.
Giving this a try hoping it works
I hope cleaning the contacts works for you. Remember to put the cover back on the roller before trying it again. The rollers won’t work without the cover.
I figured out that it is the connecting pins on the bottom wand… it’s always on the return stroke because the wand is pulling away from the roller head. Mine has too much give and isn’t keeping the connection pushed together.😳
Mine doing the same thing. Did you fix it?
Totally correct. Cleaning the connections worked the first time but now not working.
Had the exact same problem. Fixed by using Wd40 and an interdental brush. The holes where the pins go in are spring loaded. So just spray into the holes. Use brush up and down a few times then clean off with paper towel. Works perfect.
Yup this is it right here, I had the same issue - this is the problem, the connection pins
@@richcap8285 where are the pins please?
I’ve owned mine 3 weeks and it started doing it immediately!
Potential Solution - Had the same exact same problem as shown in the video. After some troubleshooting, figured out that it only stopped on certain carpet in our home (thick, lush carpet). Took out the orange roller in the front (just remove like you are cleaning it but leave it out) and now it runs like a champ. Apparently, the thick carpet doesn't play well with the front roller and doesn't really do much on carpet anyways. If you have floors, just put it back in. Seems like the over-protection circuit in the lower unit is a little too sensitive.
You are exactly right. If you remove the soft roller, it will work fine. But, that is inexcusable for a brand new vacuum. I agree that the brushroll motor is either vastly underpowered, or the circuit has excessive motor overload protection.
@@alanblake7217 I agree, you are 100% correct that it shouldn't do this. However, we were about the throw out this vacuum because it was unusable and I had searched all over for a solution. Given that people that had them replaced were still reporting the same issue(s), it became apparent it was a design problem and if Shark wasn't going to own up, then fixing it ourselves is the only other solution. Frankly, I don't think that roller does anything unless you are using it on hard floors (which we typically don't) so for us at least, just removing isn't a problem and a simple solution. Hopefully that solution works for some others as well.
Be careful with that. Without the soft front roller , my carpets started snagging. I'd used the vacuum several months so the only new thing to cause it was the removal of the soft brush.
I hate that thing with such a passion.
This vacuum is impossible to maneuver.
I was thinking that while watching, looked like the vacuum was working to hard (to much resistance)
I have the same issue. I took all the components off like I read to do, checked for clogs there were none, changed the filters then left it unplugged for about an hour and then used it just fine after that for a little bit. The next day the problems began again. I guess cleaning it out didn't help. Luckily I have had it for about a year or so before this issue happened. I am bummed that this vacuum is having issues its amazing when it is working.
Have had it for just a week and it stopped working. Thought my kids had touched it but now I see where the problem is
I took the whole thing apart and checked belts and seemed to work after I reassembled but then again started doing the same. Turned out to be the pins in the wand. I used a mass airflow sensor cleaner from auto parts store and now works fine. Lots of people are having this same problem. Seemed to occur when I pulled the handle back to engage the rollers.
Like Eva said a month ago.Clean the contacts.I tried this and when I hooked it back up the head worked perfectly.I actually found my vacuum setting at the dump and ordered a relpacement head for it.When that one quit yesterday I tried cleaning all the plugs and saved myself some money by not having to order another head or buy a whole new vacuum cleaner.Small things first usually work best.
thanks a lot Ill try this
Thanks.. I’ll have to figure out where the “contacts” are
@@Journal2Awakening When you take each component apart the contacts are built in.Look where it comes apart.I cleaned each with a q-tip and alcohol & it's been working fine ever since,
I'm having the exact issue. I disassemble it each time I clean ( pro cleaner) in between clients to remove any hair, clean filters, etc. I use a Zipline to ensure nothing is blocked I don't know what to do. I love the vacuum style and weight overall
We have the same problem. It worked great for a few months and now, having the same issue as you all seem to have. I wish I still had the receipt. This is our 3rd Shark, really liked the 1st 2, this one not so much
I have the same issue and that’s why I watched your video. Mine is over a year old! Just started doing this.
Same issue! And I loved this vacuum, to see it start to do this is very disappointing!
My issue was slightly different. My headlight flashed constantly and the rollers stopped altogether. I checked and cleaned everything. Still didn't work. While messing with it I noticed the rollers moved when I hyper extended the floor attachment in the open position. When I realeased pressure they stopped. I put even more pressure on the floor attachment and noticed a slight pop. The vacuum. Is still working.
I've had my Apex for close to 5 years, and recently started doing this.
Im my case one of three spring-loaded female connectors at the lower wand release remain stuck/pushed, therefore the male connector was hardly being inserted. got the female unstuck and then used some Electrical Contact Grease, and so far so good,
Mine is a few months old and the headlights are flashing. That's how I found your video.
I bought mine in Aug 2020, and it started doing this yesterday :( Thankfully I have a 5yr premium warranty that Shark provided for me free since I purchased the unit from them. Interestingly enough, I actually don't have carpet at home, just 4-5 area rugs and hardwood floors so I don't know what could have caused it to quit working properly. I'll be contacting support tomorrow, I hope they can help!
Did they end up helping you?
@@stuntondeezhoez9850 they did, they sent a replacement piece, the machine worked for a few weeks, then they sent another, and now it's working and hasn't given me any trouble. I got lucky to have the extended warranty, otherwise I'd be out a lot of money.
Same issue with mine. Got a few replacement parts, worked ok for another month and now having the same issue. I have cleaned it out, washed the filters, etc. It does the same thing on hard wood, short and long carpets.
just started having the problem after good usage for over a year!
Same. Ours ended up completely stopping spinning though. We bought ours online with the lifetime warranty. They replaced the entire vacuum once and sent us 3 whole bottom pieces afterwards in a matter of 2.5 years. Last time they said you only have a one year warranty because they replaced it so many times and a month before it was up- it did the same thing! Just put the new part on and it’s doing the same thing yours is doing. Grrrrrrr!!!!!!
I’ve had mine for a few years now with no problem, other than it isn’t all that great with fine pet hair. The soft round brush stopped spinning and it won’t pick anything up. I can use the hose though to do stairs and car, so I will keep it. Going back to my old love, Dyson.
Hope I can help, just fixed my older model that I was going to throw out becouse they done have any more parts for it and a brand new model used couple of times. Same exact issue. All I did is cleaned the 3 holes with connectors on the handle and all the connectors on both sides of the long wand and the floor piece with toothpick, piece of cotton ball wrapped around it and rubbing alcohol and works again no problem! It just needed little cleaning
Thank you. Just did that to mine and it is working again.
The suggestion of wand connection worked for me. Thanks
I had a different issue ans this helped. I have mine a year and a a half...it just started doing this. I took apart the whole assembly and it wasn't that bad.. I clean it regularly... This time it wouldn't spin.. I added a few drops silicone oil in where the rollers spin.. Made sure the cover was snapped in well..
I started it up and I'd started spinning..
Thank you. I have a duo. Cat toy ball got stuck in it. Green light and front lights flashed and roller would not spin. Could not get whole assembly apart so I tried WD 40 sprayed where rollers spin. Thank you! Roller spinning freely. I did make sure cover was snapped and connectors clear. I do clean my vacuum each week. It is used everyday. It is only two years old.
I purchased one last year and it did it right put of the box, contacted shark and had to buy a new head because shark said it wasn't covered under warranty, worked good for about 6 months and started again
I didn’t have wd40 on hand, but used a silicone lubricant spray and it worked! I took the red soft roller off and sprayed at both ends. Didn’t know how to remove the brush roller but sprayed at the ends as well.
I'm just starting to tackle this issue, were both rollers not spinning for you? You only had to remove the one?
@@andreah6175 for me the red roller wasn’t spinning at all and the brush roller would sort of work but only when I pulled the vacuum. Once I sprayed the roller ends of the brush AND on the vacuum where they attach it was back to normal 😊 hope this helps!
I am having the same problem. The first vacuum worked fine for about a month and then started doing the same thing in your video so we returned it. The second one did the same exact thing right out of the box and Shark has sent two replacement parts (new roller base and wand) which didn't do anything. Shark advised today that they would be sending us a third vacuum. Shark has tried to charge us shipping fees for each item they've sent! Very frustrating and not impressed at all!
Don't let them make you pay shipping. There is a serious defect with these Shark Apex vacuums, and I'm sure they know it.
Update: Shark advised they would provide us with a different model which was of lesser value and obviously not as good as this model should have been. I disputed this and was told by Shark to find one that was comparable to the AZ1002 but when I contacted Shark back 2 days later I was then told that I couldn't pick one and the lesser value vacuum was the only option. Hours and hours have been spent on the phone with Shark so they can make it right due to their defective product and they continue to fail at it. The corporate email was provided to me to continue the dispute and I included this UA-cam link so they can see all of the problems people are having and that it's not just a one off issue.
Final update: Shark corporate shipped us the Vertex AZ2002 which seems to be working great so far. The corporate team was much easier to work with than the customer service team.
@@msorensen0718 they eventually shipped us a Shark Vertex as a replacement too. So far, we are happy with the Vertex. It does not seem to have the same issue as the Apex. But I am still skeptical about how long it will last, considering our first Apex worked well for about 3 months.
Yup! Me too. Found your video when I was looking for solutions.
I found on my machine after checking the two microswitches in the power head, one is for the handle when it breaks away from the power head deactivating the micro switch and there is a micro switch on the right side that sets when the roller cover is locked on as the rollers won’t spin if that cover is not locked in place. Initially my problem started out as intermittent and lights and roller would start and stop but the problem wasn’t any of the pins or connection points in the handle but the wires from the base unit where the handle slides in. There are 3 wires black white and yellow all passing thru the pivot joint near the back rollers. These wires go past the micro switch and all go to the circuit board. The black wire was severed breaking all power to the power head. It was intermittent as the wire was being damaged from constant rubbing at that pivot joint as there is very little room and a poor design by Shark. Take the small cover off the back of where the handle inserts into the power head. 3 pins connect 3 wires black, white, and yellow. Check for continuity from each pin to the solder joint at the circuit board which you need to remove 2 screws to lift out the circuit board. Any of those 3 wires damaged will kill all power to the power head. To access all of this you need a security T-20 bit for the 12 bottom screws and a security T10 for 2 screws on the side covers covers with plastic caps. I used a razor tip to pop out the covers to access the screws. Regular Phillips to remove the handle assembly from power head and circuit board. I repaired that broken wire and vacuum running perfect problem solved.
Having the same problem in the UK. Shark sent both new roller and main unit but still doing the same. Hopeless won't be buying another shark product.
Mine was doing this also. Found that the switch to lets the machine know that the "hood" over the rollers is in place was the fault. I just made sure that the tab on the hood by the green light was in its slot and both latches were fully in the locked position.
just happened to me as well. I followed the advice and cleaned the connectors but used alcohol, cotton and a toothpick. Tried it afterward and it is now working. For how long, don’t know but for the moment, all is good.
There is a safety feature that stops the brush rollers when the cover is off. There is a tiny button that is depressed by an extended piece of plastic on the cover when the it is on. It is located on the left side when facing the front. I noticed when pressing down on the top left side while the brushes were stopped and the vacuum on, they would start spinning again. I jammed a piece of plastic in there and fixed the problem for now.
Thankyou very much
Oh my God that was it, it worked for me😮😊,thanks
The only way I can get “normal” use out of mine is by removing the soft brush. That allows me to get to the whole house but no where near as good when both brushes work together. I was looking for repair videos
This is what we resorted to also; removing the soft brushroll. It was the only way to get through vacuuming the whole house. It seems to indicate that the brushroll motor is just not powerful enough to power both brushrolls on carpet.
That sounds like a reasonable prognosis there! Right now I’m looking at a used Shark Apex AX951 40 at Redmond (WA) Goodwill. I’m debating whether or not to do another “Goodwill Picks” UA-cam video of this one.
We have had our Shark Apex Duo for a few years now, but it just started doing this same thing. We have checked for clogs, cleaned the rolls, replaced the filters, plugged and unplugged, but it continues to be a problem.
Hello we bought this because we have 2 small Miniature Chihuahuas. Both have a steak coat short haired. We paid alot of money and also paid for the extended warranty. We need a good vac and we were so excited because of all the different attachments it had. We could clean ceiling fans clean up under the stove fridge. It said it was for pet owners because of how the beater bar and comb like teeth it also,had. I wanted something that was versatile. Yet I’ve used it approximately 8 times and then it started acting up doing exactly the thing you showed. We made sure to clean it after each use. As we are both retired and there are just us 2 except for the Furbabies. I feel that for what we paid for. It should due what they claim it does. So I went back to using a little cheap bissel smaller vacuum cleaner. Then when Rona came around everyone was staying home and so we had to vacuum even less. So we feel very frustrated. It was not a cheap vacuum cleaner. Yet we figured if we purchased it and got all the attachments. Yet it sadly has fallen short of what we thought was a good decision. Thanks for sharing your story now you have ours. 🙏
My shark apex duo clean did the same thing. My husband discovered that the electrical connections in the hood over the rollers has to be connected EXACTLY. Fit the connections in until they click then put roller cover down.
As you have stated,, I have the exact same problem ,,I clean the thing regularly more than my car🙃only because it gives me more grief,,paid real money for the thing as my partner has issues with her hands and finds the hoover easy to use as it’s weight is minimal and it’s quite agile,,but this is my issue too✌️
I can maybe help you.
I THINK I FIGURED OUT THE PROBLEM. Make sure the cover on the top of the rollers is locked back in place on both sides. That seemed to fix it. Testing now.
Thank you. That fixed my problem.
I have used the vacuum once, and the second time I went to use it have the exact same problem! Has anyone found a solution?
AZ1003BRN Purchased 1/7/2022. Same problem. Had hose replaced 3 months after purchase. On 6/29/2023 the wand, where it connects to the power head is losing connection turning off the vacuum head and brushrolls. The handle light comes on when this occurs, every time you pull back on the vacuum the head turns off. This is unacceptable. We loved this vacuum when we got it now not so much. Very disappointed in the quality of a $400 unit. Going back to Bissell.
Had the same problem. My wife came out to the garden and told me to get in the house and fix it. After trying to take it apart i realized i needed a special tool to get it apart so the next day i went and got them, $15.00. Watched youtube video on what the problem might be, took it apart, did that and put it back together, nothing. Watched another, did that, put back together, nothing. same thing one more time, nothing. Put tools away. My wife gets up 12 noon, takes front filter out and replaces it, works fine. Let her do it and save the headache.
Found my my Apex brushes not turning found a hair ball behind the soft roller, cleared it, and it seems to be working fine. i will make sure i don't have the vacuum head set too low when working. i mostly have carpet squares and loop carpets to clean. At Apex's highest setting, you may still be over taxing the brush drive, causing the issue. Thank you for the post. please post an update if you've got it figured out!
I've used my new Shark Duo Lift-away vacuum probably 12-15 times. I've cleaned the roller probably 5 times. (I have zero pets-it's basically just me) Now the red light comes on and neither roller will turn. I can't even turn them by hand. I went through all the trouble shooting steps, youtube videos, etc. Nothing worked. I finally called shark. They said the warranty only covers the actual motor not the accessory beater bar/rollers. Since when is this an accessory? So they said to pay like $90 and they will send me a new beater bar accessory. Since I just bought a similar Bissel vacuum for $89 (for the lake house), why would I pay more for a faulty part of a vacuum? Suddenly the price got cut in half. I ordered but I still question if it is worth it. I will never ever buy another shark....ever.
The fix is pretty simple. Just had to adjust a spring. I can help anyone who wishes hard to explain over a message but simple fix
Like somebody said on the comments once you close the lid of the brushes Snapper really tight until you hear a click and then it starts spinning😊
ROLLER STOPS WORKING AND THE LIGHT SHUTS OFF.
Chandra Davis is on the right track. The "female' end of he connection where the three pins for the wires going to the floor unit connect, have a small spring inside hat pushes the connector forward to meet the pin, and is supposed to keep the connection at all times, whether you are moving the unit in forward motion or back. In one of the pins, that spring is getting stuck and not keeping contact thus causing the flow of current to interrupt, stopping the roller and shutting off the light. As you move the unit forward you are applying pressure and forcing contact, but as you pull the unit back you loose that contact because the spring is not doing its job. I took mine apart and discovered this problem; thought I had fixed it, put it back together, and it worked, for a few minutes, but it started again. Hope the manufacturer looks into this problem and solves it. There will be a lot less complains if they do, and a lot more happy customers..
I have had similar problems. I bought a new wand and it worked for awhile. The the whole base quit. I argued with customer service to send me a new base unit finally they did. I paid shipping. Then awhile later the light comes on on the wand so I bought 2 more because it seems like a problem with the wand. Then the problem with light blinking and the brushes don’t work. It’s a problem with the top plate that comes off to remove debris. It doesn’t push a tiny built in switch on the left side looking at it. In the process of figuring out how to jimmy it to stay on.
fixed it That was it
yes!!! Shark said they'd send me a new roller brush for 1/2 off- so $45. He was not helpful. I did not order the roller.
I ordered thr roller...it worked just 2 maybe 3 months.
I have this same problem but I had it for a year before I started doing that and I figured as soon as I saw that it was an electrical issue because the red light wasn't coming on the lights were just blinking and the green light would go completely off. I did figure out that it was the wand connection. I was worried about all these connections when I bought it but it had done fine for so long I wasn't so concerned about it until now. Usually I just take the wand out and click it back in since it's not dirty. That's not working anymore.
Yep, having the same issue. We've had this vac a couple years now and it has happened before, but after putting in a new filter the first time it started working again. This time I cleared anything out of the brush roll, changed the filter, and it is still not working. Ours is doing the opposite from yours though, it runs momentarily when pushing it forward then stops and the lights go out when you pull it back! Fine time right before Thanksgiving company is coming for this thing to stop working!!
I am having the same issue after owning it two years. They will not warranty it until they see it happen. Unfortunately mine is only randomly doing it. I wait until it does it and call them, then it works again while on the phone with them. I don't want to wait until it completely quits. I am going back to Dyson.
Out of curiosity- did they ask you for photos/videos? Did they request you to video call them?
Or are they just wanting to HEAR the issue when you call in to them?🤔
I’m just trying to figure out what they’ll want from me before I attempt to make that call. Regretting only purchasing an extended warranty through Walmart/Allstate on ONE of my two shark vacuums! I learned my lesson!😩 lol
Same issue here. I thought I needed to clean it so I did. Didn’t fix it. This popped up in my Google search when looking for a fix.
I don't have the Apex, but I do have a Shark. I've had it for about 3ish years, but it sat in a storage unit for 2 years during covid.
I've now been using it weekly for the past 5 months, and the same just started today. 😭😭 I clean the roller brush often, as I know it accumulates a lot of of my hair in it. So I'm super bummed as I've loved this vacuum and I feel like I take good care of it - and it should last a lot longer than less than two years.
Same problem but only on the return stroke. Works fine going forward.
Same with mine
Same with mine. I bought it last summer. No problems until recently. Called customer service. They told me I needed to buy a new head for the vacuum, but at my cost as the 5 year warranty won't cover the head! BTW, $89 for a new head!
Same. Only when I pull backwards, it stops.
Same here
I took this entire thing apart to troubleshoot it and after 5 hours, I figured it out
Same issue , mine just started today. Have had x 1 year and love it. But now what do I do?
I have now had to replace the whole vacuum head part 2xs already. Thank goodness I purchased the 5year warranty. Its up next year....so after that I will probably move on to something else. My Dyson never had problems. The roller stopped working the first time and the second time a belt that runs around either the roller or a wheel completely shot itself out the side of the vacuum head.....like broke itself out of the hard plastic like a hernia.
I've had my Shark vacuum about 5-6 years and today my vacuum locked up, won't roll and headlights started flashing.
I wish I could post a picture, but if you take the side cover off, the same side where the top indicator light is. There's a saftey dip switch that's depressed when the top cover is lifted up. The dip switch is depressed by a shitty plastic "rod" with a tiny spring. It could be out of alignment
That’s why I’m here! Was hoping for a solution :)
I’ve had this same model for just over a year and it started doing the same exact thing! How to fix?!?!?
I’m in the same situation 🤦♀️and I like this vacuum.
Yep! Same here fresh out the box!
Yes! It is incredibly frustrating now my light (white ones) flash and I have zero suction on main vacuum but the hose still works! I'm so disappointed.
You've been reading my mail concerning the second SHARK vacuum that is doing the exact same problems you have shared. The new vacuum's rollers do not spin properly. The headlights flash green to nothing to red.
I've had my shark for just over one year & with no problems, until now. I cannot get my brushes or roller to turn at all. Very frustratin as I have 2 dogs who constantly shed.
I'm curious if you figured it out because this was my issue also?
So my rollers and LEDs went. But were fine if I plugged the handle directly into the main head, by passing the wand.
I removed 2 screw's at end of wand which house the 3 pins and spring release to find the black cable and snapped. Solder it back together and fine now.
Mine got in a tight clearance swivel rocking chair. Green light headlights started to blink no rotating brush. I can rotate brush with hand feels like nothing broken no noise tight brush like normal. I vacuum every other day. Condo no kids or pets. I don't like footprints. Lol true 3 months old
I was going to take it apart need special screwdriver. What should I do?? Is this my fault?
You should have at least a 1 year warranty from Shark. I would contact their customer service before taking it apart. You will surely void your warranty if you attempt a DIY repair.
I made sure the 3 pins in the handle were clean and moving freely then I took small pieces of aluminum foil and rolled them up and placed / pushed them into the female sockets they were less than 1/8” long
It works fine
I’m having the same issues it started today… wow 😯
My vertex is doing the exact same thing however the lights are no longer coming on
I’ve gone through three of the shark rockets. The hoses cracked on two, the cord frayed at entry point at the top and now mine is flashing and rollers aren’t moving. Number four shot! I’ve got a dog and two cats in the house. I NEED to vacuum every day. If the company doesn’t know what’s going on with it then I guess I’m going out to buy a new vacuum today and unfortunately it wont be a shark even though I love it. Please let me know if you find a solution because I’m not getting rid of it ( or the others) because I’m hoping for a fix. Thanks
What setting do you have it on by the handle?
Meaning you may have it set to hard wood bare floors and trying to vacuum a shag carpet...
There are 3 settings on the handle, Bare floor/Medium carpet/Large Carpet.
This video was made on the medium carpet height setting. The problem is the same on all 3 settings though (on carpet). The vacuum works ok if vacuuming bare floor on the bare floor setting.
Same!! Second hoover after first was replaced for exact same reason!? Good customer service but why does this keep happening? I take good care of my hoovers and don’t expect this from an expensive purchase like this?
I would say it's the current being drawn on a thick pile causing it to cut out especially if it's doing it out the box. It's therefore a design issue that the manufacturer should address.
I had this exact problem.
I stripped the head unit completely down and found a cut wire around the swivel section. There are 3 wires that run down the wand, these are for the contacts when releasing the wand, those wires run down into the swivel section under a switch into a resistor, but the routing is very tight which caused one of the wires to break under pressure.
I simply soldered together the wire, insulated, rerouted and assembled unit. Hoover works as new
Its not a hoover it's a shark
Same problem really frustrating
But I don't know how to do any if that
This comment saved me so much time, found a piece of lent that was stuck in one of the prongs when you pull out the wand. Thank you!!
Same!!!!!! Blinking lights without engaging the rollers. Is there any help or should it be returned? What’s the consensus?
I’ve had my Shark Apex for 3 years. The same issue began within the first year of use. I contacted Shark and they sent me out a whole new head. Well, now the second head component is doing the exact same thing again! I am frustrated beyond words!!! I’ve tried a Dyson, and it sucked (or didn’t suck, literally)! It didn’t even last 2 days. I returned the Dyson and bought the Shark. The Shark is a great vacuum, when it works!!! We have a Bernese Mountain dog, and this vacuum has been the only vacuum that could keep up with his hair! I guess there’s no match for a hairy dog! Will NOT be buying this vacuum again, unless they fix this issue!!!
Same thing happening to us. Now the green light is completely dead and rollers won’t move. 😢
Luckily I didn’t buy this I recommend the Shark rotator zero-m ZU632 I don’t think you can buy it because it anywhere because it might be discontinued
Mine is doing the same thing although the lightings continuesly flash, and the rollers don't work at all on the return stroke.
This just happened to me we got the vaccuum yesterday as I was checking it all over after watching videos I found the plastic above the headlight was not closed all the way where it says press to close it solved my problem
I just got mine to work. Hopefully this works for you. The connecting pins were dirty on mine, causing the electric current that turns on the headlights and brushroll to cease. Disconnect the wand, handle, etc and clean the connecting pins with a cotton swab and alcohol. Mine worked immediately after.
This worked for me too!!
Where are the connecting pins located,?
@@cathyyf when you separate the handle, hose, and tubes, look at the connecting pieces. You should see little metal prongs at the connecting ends
Wow, thank you so much. I went to great lengths finding a fix to this problem. Your solution worked and has saved me a lot of time and money! Thank you!!!
But how a brand new unit has "dirty" connectors??
Those are some seriously thick carpets. Mine (different model) does that when I go over thick rugs but otherwise it's the best vacuum I ever owned.
- It only stops when going forward, so turn around and see if it's just not liking a certain way on the carpet.
- If it only stops going one way, go that way but much slower and see if the same happens.
- Try going criss/cross to the direction that it stops in.
It could be coincidence and it's just that it speeds up enough to get stuck by the time it's going forward, in which case you can try hardwood mode.
None of this is a great solution but it could help determine whether or not it's the carpet that's too thick for it and might be valuable feedback to Shark.
I have used other vacuums on this carpet (including the Shark Vertex that they eventually sent as a replacement for these defective Apex vacuums) with no roller stalling problems at all. The carpet is really pretty standard, contractor grade stuff. It is inexcusable that these Shark Apex vacuums cannot perform their one intended task.
Still struggling with this?
Six months ago this was posted:
Venom Edits
ua-cam.com/video/y9PLYpB4hss/v-deo.html
Sheesh, looks like he nailed it. You really ought to pin his reply.
I have the exact same issue. I was searching online to see if the was a solution but doesn’t appear to be one. I will have to contact Shark and hope for a working replacement I guess.
If your vacuum is still under warranty, don't give up. Be persistent. These vacuums are defective and they must know it. I had a bit more luck sending them Facebook messages and emails rather than calling their customer service line. Shark Cleaning on Facebook Messenger, or help@sharkninja.com
Same issue I believe. Does this cause the rollers to stop completely because neither roller will move on my vacuum?
On the vacuums that I received, the rollers would stop completely for a moment, but then they would start spinning again on their own. If your rollers have permanently stopped spinning, then I would think that your brushroll motor is completely dead.
I’m now having the same pro with my Shark Apex AZ1002.
We are having the same issue. First use. Did you ever find an andwer
Do the turn signals still work?
I think I know what the problem is. The handle either isn’t pushed into the wand all the way or the wand isn’t pushed into the cleaner head all the way.
That was my first thought too. But that is not the case. On each of the 3 vacuums, I systematically checked every connection. The problem occurs even if you connect the handle directly to the floor nozzle and push it around. The only way to get these vacuums to operate normally is to remove the soft (front) brushroll from the floor nozzle. My best guess is that the drag of the dual brushrolls on the carpet is overloading the small brushroll motor, causing it to stall out momentarily. I think the brushroll motors are either defective, underpowered, or have excessive motor overload protection.
Thanks for your simple suggestion. Not sure if what I did is what you were referring to, but I used my foot to put pressure on the brush roller base and voila, I just swept my whole house with no issue. It seems like me applying pressure possibly helped "push" something together all the way. Fingers crossed!!
Yup Slightly different model but mine doing exactly the same thing. Customer service absolutely shocking SHARK is a brand I'd avoid like the plague in future. Suspect they'll pack up or launch under a different name avoiding all the criticism and dealing with the fallout of their poor products.
Are you sure it's not just the angle you're vacuuming on? Meaning, I have a Dyson, and the brush bar won't activate unless the vacuum is at the correct angle. Whoever was vacuuming, it looked to me like the brush bar was being activated, then deactivated based on the angle. I'm sure you tried this, but try putting the handle of the vacuum closer to horizontal to the carpet. Just a thought from watching the video
Mine turns off when i pull back the on when i push forward its Kinda worthless
ua-cam.com/video/y9PLYpB4hss/v-deo.html
Same issue here. Any fixes besides removing soft brush?
Same issue We changed out 2 or 3 vacuums and the same problem