How Does Wise Work: All Features Guide In One Video (Money Transfers, Cards, Business & more)
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- Опубліковано 2 сер 2024
- In this video, we cover all Wise features and products. This is an ultimate guide for you if you want to take your international money management to the next level.
Sign up with Wise for free - wi.se/10xdgu7 💚
Large transfers with Wise - wi.se/wwbuo
Pricing - wi.se/1m3qa57
Wise Business - wi.se/143zuco
00:00 - How does Wise work?
00:32 - Wise money transfers
2:47 - Multi-currency account
3:14 - Wise Debit card
4:24 - Wise Digital cards
5:08 - Wise Business
5:56 - Jars
6:28 - Direct Debits
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Sign up with Wise for free - wi.se/10xdgu7 💚
I use my Wise card everyday and this is my favourite card!
Heck yeah! Just what we like to hear 🤩
Yet another excellent video
Wise interest FTW
You're making us smile! Thanks for enjoying our video 🥰
Wise is perfect. I am recommending it to everyone
Thanks, Farshid, we're so glad to hear that 🤩 If you ever need anything, we're just a PM away.
👋 I have a question please 😊:
I created a business account with wise and I have the wise app in my phone too, and I'm very happy with the services wise can offer, so I decided to create a personal account as well which I did with different login details.
My question is: how can I have 2 separate wise apps in my phone so I can manage my business transactions separately from my personal one?
Thank you in advance 🌷
Hey, there! We're really glad to hear that you've been enjoying our services!
As you already got a business account, in the app, just click on the circle in the top left corner to get to “Your account”. Once you’re there, click “Open a personal account” under Other accounts and follow the steps to open an account.
There you go, just access your business and personal account, separately, but under the same login 😉
Thanks 😊
We're glad you enjoyed our content! 💚
I would like to suggest having a wise generic card for immediate family members allowance transfering from the main accounts balance, for them to use on a regular basis for shopping etc..
Thanks for your feedback. We value your suggestion and will keep that in mind 😊
Thank you for this. Please I just signed up, and I am supposed to send money before I get a receiving account. Am I to send the money from my local account, to a wise user? Compulsorily from one currency to another? Or can i send locally between 2 accounts in one currency to? To enable me get a receiving account.
Thank you
Hey there 👋 These are some great questions! If want to receive money into your Wise account, you can get account details that you can share with someone who would like to send you money. To get account details, you'll have to top up your account with 20 GBP (or the equivalent in your currency) and get verified. You won't have to send money to another Wise user or send between two different accounts, you would just need to pay in using the available payment methods. See more info on getting account details here: wi.se/getbankdetails_
Keep in mind that at the moment, due to high demand, we've stopped offering the balance feature to new users in certain regions. This means that depending on where you live, you won't be able to obtain personal account details, to receive payments from others. Check here to see if you live in a country that's eligible for balances: wi.se/balanceavailability_
I have set up auto-conversions how do I list them and orcancel it? If I decide to take the daily rate will I be allowed to use all the money in the AU pot? Although I have not canceled. More info on this would be helpful.
Hi Liz! You can see a history of all Auto Conversion transactions on the "Manage" page of your Wise account, under Auto Conversions. You can delete any of your existing Auto Conversions from there. Learn more 👉 wi.se/auto-conversions
You choose the currencies, rate, and amount ahead of time. Once set up, we’ll watch the rate, and convert your money automatically when your desired rate, or better, is met on the market.
Some currencies have a max amount, but you'll see a message during setup if you try to exceed this conversion limit. Feel free to DM us on our other support platforms, Facebook, Twitter (X), or Instagram with any other questions, or contact us by email/phone here: wi.se/contactus
Hi! Starting from what amount is considered a large transfer (EUR to PHP)? Thanks!
Hi. The maximum amount you can send to the Philippine bank accounts is 9 million PHP: wi.se/guidetophp, and if you're looking to transfer this amount, then we might need extra documentation from you: wi.se/documentsforlargetransfers.
Hope this clarified!
I am new to wise, some countries use a 6 digit pin should i set up a card with 6 or 4 digit pin for traveling, Can i change my pin if need be ,or can i change while traveling
Hey there, welcome aboard! The options to customize your PIN will vary by what region it's issued. You can learn more here: wi.se/changepin 🔍
Can I receive money through a prop firm and transfer through crypto ?
Hi, I was wondering if I have two wise cards, the normal and eco, how do I check the balance of each card please? On the home page on the app I can only see the total amount I have in my account but I would really like to learn how I can check the balance of each card! Thank you
Hi Lorena. So, the money that you hold on your account is the money you have to spend with both cards. The same balance is used for everything! Hopefully this helps, let us know if we can help with anything else.
good day..
i accidentally input a wrong bank number and someone already sent a money on that wrong bank number. is there way to refund it or cancel the transaction?? please help
Hello! If the transfer has been completed, the recipient's account details can't be updated until the money bounces back to us. Once this happens, we'll email the sender with instructions on how to adjust the banking details. The sender can then resend the transfer using the correct banking details.
If we haven't sent out the money to the recipient, the sender should be able to cancel the transfer. After doing so, the sender will set up a new transfer using the correct account details for the recipient. For more info, check this out: wi.se/canceltransfer_
If you have any questions or feedback, feel free to send us a direct message on Twitter, Instagram, or Facebook.
I am from the Philippines and I can't open a new account details for me to be able to recieve a CAD. There's no open button in my dashboard. Please Help.
Hey there 👋 For new accounts in the Philippines, you should be able to make an account with us, but you'll only be able to send money. You can read more about that here: wi.se/howtosendmoney_ This means you won't be able to open new account details yet, either.
Our team's working hard to bring more features to you soon, and we'll be sure to let you know when they're available!
Very informative. thank You. Is it possible to transfer from my bank account in the channel islands to a wise account in the USA? is there anything, I have to pay attention to?
Hey there! If you have any of the currencies we support to pay for the transfer, then you can do a transfer from that currency onto your Wise account. You can either top up and then convert when you'd like, or immediately top up with conversion: wi.se/addmoneytoyourbalances
Here are all the currencies we support: wi.se/balanceavailability
If you got any more questions feel free to send us a private message on Facebook, Instagram or X/Twitter
@@Wise thank you for your reply but it seems, you are not directly answering my question which was how does a non wise card holder transfer money into a wise account? Obviously thats not possible.
It has been explained as a peer to peer system where money doesn't actually move across borders. Can you please explain the practicalities of how thecsystem works and howvit differs from traditional bank transfers?
Hey there, Declan! Most traditional banks are nationally-based, making it more expensive and challenging to move your money across borders.
But because we're a global service, we're able to receive and send your money locally.
For example, if you pay from the USA, in USD, and want to send money to the UK in GBP, we can receive your money locally in the US, and send out your GBP locally from the UK.
Find out more about how to send money here: wi.se/howtosendmoney
And feel free to reach out on any of our official support channels like Facebook, Instagram, or Twitter/X if you have any other questions 🙂
wanted to transfer from my wise balance to a bank account, now I 'm looking everywhere to find it, in the app its't streatforward and can't do it, this way you will loose customers
Here's a guide on how you can send money from your balance, Alaaeldin 👉 wi.se/sendfrombalance_
If you're still running into issues, you can DM us on our other social media channels (Facebook, Twitter, Instagram), or call/email us here 👉 wi.se/contactus_
Will it close a card for inactivity if you don't do any transactions for a while? And is there a minimum balance requirement?
Hey, Jake! Thanks for reaching out.
Your card doesn't get blocked due to inactivity, unless you freeze your card - if you know that you won't be using it for a while, we recommend you to follow this option: wi.se/freezewisecard Besides that, your card will only stop working with it's expired, or if you request the card to be deactivated.
Also, there's no minimum balance requirement for your card to be active - only when you're opening a balance that you're required to do a one time deposit.
We hope this helps, but please let us know if you got other questions 🙂
@@Wise Beautiful! Never change, your product is already amazing. You've created the perfect travel card. Especially now that people are turning away from credit cards.
That's amazing to hear, Jake! Thanks a lot for the feedback, it means the world to us 💚
Can I send money to someone to their balance account in wise without having an account, I meant do it from my bank ?
Hi, Nathaly. Yes, we accept bank transfers as a payment method. As long as your recipient has account details opened in a supported currency, you should be able to send money into it. The recipient will share these banking details with you, and you'd simply initiate a bank transfer using these details. If you have any questions or feedback, feel free to send us a direct message on our Twitter, Instagram, or Facebook.
Do you have links with banks ATMs that allow for free cash withdrawals?
Hi Debbie. We don't have a list with ATM's, however, the Wise Card should work at almost any ATM.
Also, to clarify, with the Wise Card, you can make 2 free withdrawals each month, but after that, you’ll pay a fixed fee per withdrawal. Learn more here: wi.se/wise-atm
Feel free to send us a DM on X, Instagram, or Facebook if you have any other questions!
Once you open & activate your Wise account/app, how soon can you use or make transactions?
Hey there. We're happy to see you're ready to get started with our platform in order to make payments.
So please take note that how soon you'd be able to do this would depend on how long it would take to verify you. This can take up to 3 working days, but we can assure you of the fact that it's in our team's best interest to see to this as quickly as feasible.
You'll be able to learn more about this and our verification process on our page here: wi.se/getverifiedguide - and in order to find out more about how you can send out funds, please check out our other page here: wi.se/howtosendmoney
We hope this explains matters to an extent, but please feel free to PM or DM us on Facebook, Instagram, Or X, in case you have any other questions or concerns, as we'd be more than glad to provide further assistance to you.
I plan to retire an live overseas on a US government pension. Can I have part of my pension funds transferred to my foreign bank (Brazil, Panama or possibly the Philippines)? I understand it is important to choose a QROPS bank. Is this the case for US government pensioners living as ex-pats? Thank you!
Hi, Greg. There shouldn't be any issues with receiving your pension from the US to these countries you mentioned. You can either receive the money into your local bank account, or into your Wise balances. You might want to look into this with the local government as well, about the eligibility and tax requirements.
Let us know if you need anything else.
How do you know which currency the debit card will use?
Good question! If you have multiple currencies and are paying in one there isn't available in your balances, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. We explain more about it here: wi.se/paying-wise-card
Greetings is your card available for Trinidad and Tobago 🇹🇹 and also Venezuela 🇻🇪?
Greetings 👋 We’re working hard to make cards available everywhere, but at this time Trinidad and Tobago and Venezuela are not in the list of eligible countries. You can go on our waitlist, and we'll let you know when cards are coming your way: wi.se/cardwishlist_
Hi does wise offer good and service like paypal for I can buy something and the buyer ships the item?
Hello there! Wise is not a payment gateway like the ones you’ve highlighted, so the services we provide differs. To know what we do, you can find out here: wi.se/wiseaccountfaq
So how exactly does it work...sorry I must be a bit slow here 🤔 Do you have to hold money in different currencies so that costs are eliminated? example: I want to buy a plane ticket in Malaysia but all my wise money is in the UK currency. In order to get the no fees do i need the Malaysia money currency, or will i be charged the same if i pay in uk currency? is the purpose of all the currencies so you can play a bit of forex an maybe make some money? or is it you need it in that currency if you need to pay or else it wont work? What is the max for card payments without accruing fees?
Hey there. We'll try to reduce the complexity here.
Based on the example you shared about buying a plane ticket - You can spend your money in any currency that's supported. Let's say you're paying for these tickets using your Wise card. If you don't have MYR, it doesn't mean you can't spend. Our Smart Conversion technology will automatically convert the currency for you that has the lowest conversion fee.
About the conversion fees, in general, whenever a conversion is involved, there'll be a fee. Have a look here for the fee calculator: wi.se/ourfees_
Next, about holding multiple currencies, everyone has a different purpose for that. The benefits of having multiple currencies in one account with us, you can easily convert between currencies with a low fee. And, you can keep track of your spending in any particular currency.
If you're talking about taking advantage of good rates, we have an auto conversion feature where we’ll watch the rate, and convert your money automatically when your desired rate - or an even better rate - is met in the market.
Lastly, about spending fees. As mentioned earlier, if you have the currency in your account, it’s free. If you don’t have the currency in your account, there’s a conversion fee. Spending limits don't affect the fees: wi.se/whataremyspendinglimits
If you need more help, don't hesitate to contact us on a private platform: wi.se/contactus_
Perhaps it's just me but I have still zero idea how it works. I need to know how account A and and B connect with Wise in the middle/
Hi there. Our smart technology links local bank accounts in countries all over the world. So often we’re able to use money from a Wise user sending money the other way around. More info how Wise works here: wi.se/howdoesitwork
With Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. It’s free to sign up, and there are no monthly fees. Depending on your region, you can also get banking details to receive money in more than 9 currencies. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq.
If you need further assistance, feel free to DM us on Instagram, Facebook, or X. You can also call/email us here: wi.se/directcontactus
I want to recived payment from my customer pay via card but This option is not available in my business wise account can anyone tell me Why This Option is not available in my business wise account
Hey, there. The option to get paid by card is only available to some Wise business customers, as part of a BETA program. We aren't adding more customers to this program, at the moment. If anything changes in the future, we'll be sure to let you know.
If you've further questions, please feel free to drop us a PM.
Hi, i am already send email for change my wise account email, but it's already more than 2 days and not get feedback yet, please help 🙏
Hi Yulia! Here's a guide to change your email: wi.se/changeemailaddress_
If you've emailed us at wi.se/contactus_, we'll work to get back to you as quickly as we can. Please keep an eye on your inbox and you should hear from us soon 😄
How to set up price alert in wise app ?
Hey, Lakshman. You can set up the rate alert here: wi.se/ratetracker. We'll alert you when the exchange rate reaches a level you'd like 🙂
I am an Australian who has lived in Thailand for more than 20 years. Unfortunately, Thailand is not on the list for a Wise Debit card - have been on a waiting list for more than a year. Any idea when Wise Debit cards will become available to foreigners in Thailand who already are active users of the Wise platform?
Hey Peter. Thanks for patiently waiting for our cards. However, this is something we're still working on.
Rest assured, since you've already joined our waitlist, you'll be the first to know via email once it's available there.
@@Wise any idea of how long I may have to wait fir the card to be available in Thailand. Is it possible to get the virtual card before the card is released in Thailand?
We don't have any timeframes to share at the moment, but we certainly hope to make it happen. Also, the digital card is only available where the physical card is, so the option to get the digital one isn't possible for the time being.
If there are any changes, we'll make sure to let you know 😊
Hello, I am from Philippines and I want to open an account in usd so I need to put php1400 but I can't pay through my card here in the philippines. Any advice? Thanks
Hi Juvy. We are unable to open new balances in the Philippines due to regulatory reasons: wi.se/balanceavailability_
Once we can offer this feature there again, we'll make sure to make an update. Sorry for the inconvenient.
Please make the card available for Trinidad and Tobago. Our citizens are really trying to get alternatives for online banking options in foreign currency.
Hey Kile. We're constantly working to expand the availability of our features. Fill in your details here: wi.se/cardwishlist_ and we'll keep you updated.
Per wise debit card (no business) Europe rent a car possible?
As long as the merchant accepts international debit card, you might be able to use your card to rent a car 😊 Check where you can use your Wise card at: wi.se/whereyoucanuseyourcard_
Hello what is the limit to hold on euro account?
Hi. For most customers, there are no limits, but we explain this more in depth here: wi.se/borderlesslimits.
Let us know if you have any other questions 😊
Those wise has protection when you buy something?
Hi there! If you're buying something from an individual, please note, all transfers completed by Wise are final. So we can’t reverse or recall payments. Once your transfer is marked as completed on our website, we can’t cancel it. Wise doesn't have the ability to be involved in disputes between senders and recipients, so we strongly recommend that you know and trust the person or business that you are sending to before setting up a transfer or sending any money. If you have any questions, let us know. We're here to help 😊
Why my account doesn't have button to add currency?
Hi Castro! To add money, go to the balance you'd like to add, and you'll find the add button over there. We explain more about it here: wi.se/addmoneytoyourbalances_
If you need any help with that, you can contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there for you 🙂
Can you get a Wise digital card in Panama?
Hi there! At the moment, we don't support our digital cards in Panama. You can see the list of supported countries here: wi.se/digital-wise-card
Be assured that we're working on expanding our services to more places, and we'll be sure to let everyone know once our card lands in your country. In the meantime, keep an eye on our communication channels to see if there's any news 🙂
The Wise card for the US, is a Master Card or Visa?
Hi Jorge 👋 The card issued in the US is a Mastercard. Here's how to apply for one: wi.se/getthedebitcard_
Can you make a video on how to make my phone a payment method with Wise app. Also a video istruct on how to use it to pay and withdraw using contactless method
Hey there! Thanks for the suggestions, we're taking notes. Our team is always working to create more content, so please stay tuned 👀
In the meantime, check our blog as we already have some info about it:
-wi.se/phone-payment
-wi.se/contactlesspayments
If you need more assistance, feel free to DM us on any of our other social media channels (Facebook, “X” and Instagram).
If we already transferred 25.87 USD via debit card but we pressed the wrong button to cancel the transfer. Will they transfer the money to me? Will I have to wait a long time?
If you transfer next time Will there be any problems with the new transfer?
If the transfer was cancelled, you will not receive the money. You'll need to contact the sender for more info. We also explain how long refunds might take, here: wi.se/refunddeliveryestimate
And no, the sender can transfer the money again without any further issues, if he just cancelled the first transaction, Kanokwan.
When setting up my account it asked for my full legal name. I included my middle name. My bank account used for transferring money is in my usual name (which just has my middle initial on it.)
When transferring money Wise asks me about this. I know it's good to have the caution but I'm becoming frustrated as there seems to be an issue each time. Thanks for any suggestions to make things easier.
Hey, there.
As a regulated financial institution, we're obligated to run appropriate checks on all transfers that pass through our system. In most cases, these checks are quick enough as to go unnoticed, but sometimes we'll need additional details or new information to complete the payment. The reason why you're having an issue with this is because the name on your Wise account must match the name on the bank you're transfer money from. For more info on this, check here: wi.se/matching-name.
We can have a closer look into this on your end to see if there's anything we can do to solve this issue. But for us to do so, you need to send us a DM on Instagram, Twitter (X), or Facebook with your membership number. Alternatively, you can reach out to us via email/phone call here: wi.se/contactus.
Hi , i am living in kuwait and want to open wise account for Amazon drop shipping. Will it work ? As i will be receiving money in wise account.
Hey, Farhan.
If you're looking to open an account with us to receive money from Amazon drop-shipping, you'll need to open a business account. Since it against our terms of use policy to use a personal account for receiving payments in return for business activities. For more info on this, check here: wi.se/customeragreement.
However, at the moment, we're currently not onboarding new business customers whose business are registered in Kuwait, and we don't have an ETA on when this will be available to you.
Should have any further questions on this, send us a DM on Instagram, Facebook, or Twitter (X).
My school in France is sending me my school refund, I have a Wise euro account, can I give them that info to send it to then just transfer to my American account?
Hi Lindsey 👋 Yes, you can receive money to your Wise EUR account and can then send the money to your American account.
To receive money to your account, you just need to share your EUR account details. We share more info on this here: wi.se/howtoreceivemoney
Once you receive the money, you can just set up EUR to USD transfer. Learn more about how to send money here: wi.se/howtosendmoney
If anything remains unclear, feel free to reach out to us via Facebook, Instagram, or Twitter. You can also email/call us using this link: wi.se/contactus, and we'll be happy to help.
Can you offer some information on ‘scan to pay’ option. I can’t find it in the app. Thanks
Hi there 👋 Which feature are you referring to? Can you share the timestamp for this?
Feel free to contact us at wi.se/contactus_ with more details, we'll be happy to advise further.
I’ve read a Wise article describing the ‘pay like a local’ feature in the app but after following instructions I can’t see the feature
Thanks for clarifying this, Philip. Our Pay like a Local feature is quite limited at the moment, and it's only launched as a Swiss QR-Bill to a selected group of customers in Switzerland. We're working hard to expand this feature to more customers and we'll update this page when we've any news: wi.se/qrpayment 🚀
@@Wise thanks for info. I spend a lot of time in SE Asia where scan to pay is widespread.
No problem! Appreciate you sharing your interest on this feature 💚
I am from Algeria. When I opened an account in WISE, I found that I could only send money, but I could not receive money. My question is when will this problem be resolved?
Hey, Taieb!
At the moment, customers in Algeria can use Wise to send money only. For more info, check here: wi.se/howtosendmoney
We're always working to expand our services. Please, keep an eye on our social media channels for any updates on that.
In case you need further assistance, feel free to send us a PM on Facebook, Twitter or Instagram or get in touch here: wi.se/contactus 🙂
@@Wise Thank you very much for your answer. I also hope that you will restore the reception option as soon as possible, because many Algerians need this service in their activities.
It's a pleasure, Taieb. We'll be sure to keep you updated on any changes, and recommend you keep an eye on our social media pages as well as our website.
Please feel free to reach out to us over on social media for more help on your Wise account. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're there to help 💚
@@WiseSame case like me. Why i cannot add USD/ EU ballance in Indonesia?
I have two questions. 1) I have both the physical and the digital card. If I'm asked for a pin number for the digital card, is it the same PIN as the physical card?
2) I have a US-based account and an EU-based account. If I use Wise in the EU, will it automatically deduct from my EU account? Thank you!
Hi Catherine. Your PIN isn't the same for both your physical and digital cards. To check the PIN for your digital card, select your digital card on your app or the website. Click on Show PIN below the digital card and you may have to enter your password to see the PIN.
For your second question, if you use Wise in the EU, it will automatically deduct from your EU balance as long as you've enough EUR inside. If you don't have EUR in your account, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. More info here: wi.se/smartconversiontech
Hope this clarifies your questions 😄
@@Wise Wonderful, thanks so much for the clarification! You've been super helpful!
You're most welcome, Catherine. It's always a pleasure to help you 🥰
Please make the card available in the country of Belize! Still can’t order mines not available
We’re working hard to expand and have our card available everywhere, Ricardo. If you'd like the card in your country, join our wait list at: wi.se/cardwishlist_ - we'll let you know as soon as it gets available for you.
I'm receiving my monthly salary in Wise from an international company, I am trying to download the receipt but I am difficulty doing it. Can you assist me? Thank you.
Maria, it's super easy to download the transfer receipt. We share the steps here: wi.se/getpdfreceipt
If you still face any issues regarding this, feel free to reach out to us via Facebook, Twitter, or Instagram. Or you can also email/call us using this link: wi.se/contactus, and we'll be happy to help 🙂
How to change limit transfer in wise?
Hey there. If you're talking about transferring money to a specific currency, then currently we can't change those limits. Feel free to message us on IG/FB/Twitter or email if you have any other questions.
Does this have early direct deposit?.
Hey there. It is not yet possible to make early direct deposits with us as of now. But please bear in mind that we're always aiming to expand our platform's options and possibilities.
And if any future developments or plans were made regarding this, then we'd of course let our customers know about it via our relevant platforms and outlets.
For now, please bear in mind that regular direct deposits can already be made with an ACH direct deposit in USD.
For more info on this and sending and receiving direct deposits using our platform in general. Please check out our blog here: wi.se/directdepositguide
We hope this explains things to some extent, but please feel free to send us a PM or DM via Facebook, Instagram, or X, in case you have any other questions. We'd be happy to help you, of course.
how do I get my account verified ? I cannot open balance.
Hey, NellyWebb 👋 Could you clarify where your account is registered from?
Our balances feature is available in most regions, check if you're eligible for it here: wi.se/balanceavailability We're always working hard to have more features available everywhere, but we don't have an estimated timeframe for this yet. If anything changes in the future, we'll be sure to let you know. Thanks for your patience in the meantime.
When travelling, my debit card tells me my contactless limit has exceeded and then refuses tap & pin. I don't have a limit! Leaves me stranded!
Hi there Sandra, we're sorry to hear that you're running into this issue with your card, as it's not our intention to cause you any inconvenience here.
We'd like to take a closer look at what's going on for you. Due to the platform specifics, you can't send a DM on UA-cam, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. We'll be happy to assist you over there.
In the meantime, you can see some reasons and possible solutions for this issue here: wi.se/contactless
How to transfer money from wise debit card back to bank account?
Great question! Since the Wise debit card is linked to your Wise account, you'd just want to send money from your balances to whichever bank account you'd like to receive the money to. You can find the steps on that here 👉 wi.se/sendfrombalance_
How can i open balance account in Kazakhstan?
Hey, Saqib!
We’d like to offer our multi-currency account to everyone, but there are countries and territories where you can’t open balances just yet, and that includes Kazakhstan. Check more details here: wi.se/balanceavailability 👍
Do I need to pay taxes to receive USD?
Hey, Claudio! Wise may have to levy tax on its transfer fee according to local tax laws. Where transactional taxes apply, these will either be included in the fee payable or shown separately at the time of payment, and won’t impact the amount sent to the recipient.
We will pay out the agreed amount and won’t withhold any taxes on money you receive. Depending on the nature of a transfer, you and/or the recipient may need to declare and pay tax. Depending on the nature of a transfer, you and/or the recipient may need to declare and pay tax. More info here: wi.se/taxes
Is there a fee to pay on interest accounts?
Hey, George! There are no fees for using this feature. Check out this link for more info: wi.se/wise-interest
We hope this helps. If you have any other questions, don't hesitate to send us a DM.
Hi George! Just to be clear, when you hold your money in an interest-earning fund, you pay two fees: a service and a fund fee. Please find more detailed information regarding them here: wi.se/feesholdmoneyinterest
how can I get interest paid for my money in my balance without blocking my access to the money?
Hi there! You can switch to Wise Interest from a balance or Jar in certain currencies, if you’re eligible.
Please note that, if you switch to Interest, we won't "block" your access or your money.
Understand more about Wise Interest here: wi.se/wise-interest
can i set up a wise account from Somalia ?
Hey there! We don't offer our services in Somalia at this time. We share this info here: wi.se/wise-availability
If anything changes, we'll make sure to let our customers know on our public channels 👍
Can Wise card be used in Cambodia? Cambodia uses US$ as well as local currency RIEL, can I spend int both currencies there?
Yuthira, that depends on where your card was issued. If it was issued in the US, and you're a personal customer, then it won't work in Cambodia. However, if it's issued in another country then it should work fine. More info here: wi.se/whereyoucanuseyourcard
Also, we offer USD balance but as we don't offer KHR balance at the moment - we'll have to convert the money if merchant doesn't support the currency you have in your balance.
But you don't need to worry - Wise has this Smart Conversion technology that'll automatically convert the balance for you that has the lowest conversion fee: wi.se/smartconversiontech Meaning, if you don’t have the currency you need in your account, you can still spend money with your card as long as the merchant you're paying to, allows it.
If anything remains unclear, feel free to DM us on Instagram, Facebook, or Twitter. Alternatively, you can email/call us using this link: wi.se/contactus 🙂
@@Wise Thank you. Looks like I will be able to use Wise card in Cambodia using US$.
Looks like so, indeed. Let us know how you like it! 😊
@@Wise After Day 1 here, Wise Card was not usable in local store and restaurant as they were not VISA or MasterCard operated, but only the local banks capable. This country has become very digital savvy in term of digital banking via mobile phones but all operated by strong local banks. Will see if Wise Card can be used in some places. I could use it in Malaysian airport during transit.
Our cards work almost everywhere debit's accepted. However, there are exceptions where some stores may only accept locally issued cards. However, we do appreciate your insight on this 💚
Is TWD not available from Wise ?
Hey, Kathy!
And correct - we aren't able to support TWD transfers just yet, but you can always leave a request for the route in our wishlist here: wi.se/wishlist so we'll know where to expand to next 😉
can I receive money on wise from US if I'm in Somalia ?
Hey there! We don't offer our services in Somalia at this time, so you won't be able to register for an account with us and receive money into it. We share this info here: wi.se/wise-availability
If anything changes, we'll make sure to let our customers know on our public channels. We've also got back to your other comment, make sure to check it 🙂
Does wise work in Honduras?
Hey there 👋 We're glad to see you're interested in getting started with our platform, and yes, you'll be able to open an account, and send money internationally using our service.
To learn how you can open an account with us, please use the info and steps provided on our page here: wi.se/openwise - and for more info on how to make transfers using our platform, click here: wi.se/howtosendmoney
And lastly, please feel free to send us a PM, or DM, on Facebook, Instagram, or X, in case you have any other questions or concerns. We'd be happy to help you.
Hi, does the account work with crypto currencies?
Hey, there!
Currently, we don't support payments in any cryptocurrency (crypto). You can still receive money to your Wise account from a platform that deals with cryptocurrencies - as long as the platform is regulated and/or supervised in the EU or UK. You can read more about it here: wi.se/incompatibleaccountsandcurrencies_
How much daily limit of receiving international payments in business account
how should i use my zip code
Hey, Fade 👋 Can you let us know in more detail about what you're trying to do? Do you mean that you're unable to enter your zip code when filling up your profile details during account registration: wi.se/createaccount? If so, please make sure that you enter the correct zip code.
If it doesn't work, feel free to DM us on Instagram, Facebook or Twitter with the error screenshot and we'll take a closer look.
How soon will you make it possibe for jamaicans to receive their funds again?
Hey there. We don't have a specific time frame to get account details in Jamaica, but we'll be sure to keep our social platforms updated once it is. Stay tuned 👀
i dont know why it doesnt work when i use my zip code
Hey, Fade 👋 Can you please share in more detail about what you're trying to do? We'd like to better understand the issue you're facing. We've also replied to your comment here: ua-cam.com/video/Bc-f9PWm-24/v-deo.html&lc=UgwJM58F2n5WNLentdt4AaABAg.9wy8IRRby_M9x-ugJTtd9M Please take a look.
If you still have any questions, feel free to DM us on Instagram, Facebook or Twitter with the error screenshot and your membership number, and we'll take a closer look.
Why I can't se receive money on the app? How can I receive money to my wise account?
Hey there. We got back to your other comment with some details. Have a look there when you can 😊
@@Wise where?
Right here 👉 ua-cam.com/video/4Omk_0PLzCk/v-deo.html&lc=UgxVZAqdpDkLm9Oz8Xp4AaABAg.9rubo9D-blg9ryTiCrsDWo
I cant send brl from Sweden to Brazil! Only reason i got the app in the first place..
Hey there! As BRL is a currency of Brazil, it can't be sent from Sweden, at least through us. But you can do a SEK to BRL transfer, you can try it here to see the estimated fees: wi.se/sendfees
Hope this helps, if not feel free to contact us via private message on Twitter/X, Instagram or Facebook. Or through email or phone: wi.se/contactus
What about black and gray cards?
That's not something we offer, Tei. Our physical cards are green, and if you're in the EEA, Switzerland or the UK, we have a white eco card as well.
Check below for details:
- wi.se/getthedebitcard
- wi.se/eco-wise
hello, I'm an affiliate marketer with lead leaps. lead leaps suggest that 2 payment methods. the first one was PayPal the second was Wise. lead leaps to pay through these two companies. I don't have a PayPal account and I just set up my wise account, but I partially. I'm stuck about the part when they say wise(transferwise) email. I don't have their email and i want to use my own bank account with Lead Leap to send my payment to me without wise. what should I do in this matter???
So, when you register up for Wise we have the feature where they can find you just by your registered email. For that you have to have balances open. More about money to email: wi.se/money2email Then that money would reach your Wise account, and later you can withdraw it to whichever account you wish, in any of our supported currencies. More about Wise account here: wi.se/wiseaccountfaq Or if Leads Leap is using Wise to send you money, maybe they just want your email so you could enter your local bank details - this still fits the money to email I shared before.
If you have any other questions feel free to send us a private message to us on Facebook, Instagram or Twitter. Or just email/call us: wi.se/contactus
I don't have a phone. Am I Sol? Am I out of luck? Is Wise useless to me?
Hi, Cecil! If you don't have a phone, you can still access Wise through our website: wi.se/wisepage
It's important to note, however, that you do need a phone number to register an account with us.
If you need help setting up an account, feel free to reach out to us via Twitter (X), Instagram or Facebook. We'll be happy to assist!
I am from Qatar, will it be available in our country soon?
Hi Khaleel 👋
Good news! We do offer our services in Qatar, such as our send money feature. Although, we don't offer our Wise card there yet. Is this what you're referring too? If so, you can add it to our wishlist here wi.se/joincardwaitlist
Hlo.. how can I receive usd in wise account and convert in to nepali currency
Hey, Shonu 😊 You'll need to get account details in order to receive USD directly into your Wise account. Check whether it's available to you here: wi.se/can-i-get-usd-details, and if it is, here's how you can get account details: wi.se/getbankdetails
In order to convert to NPR, you'll need to have already added a balance in this currency. Learn how to convert money here: wi.se/moneyconversion
Can you guide me please... How can I open wise account and receive nepali currency.. please explain
First, you'll want to check if it's available in your region here 👉 wi.se/balanceavailability If it's available to you, learn how you can open a balance here 👉 wi.se/howtoopenbalance
At the moment, you won't be able to receive NPR directly to your Wise account, but we're always working hard to expand our services. Check out what currencies you can add, keep and receive in your Wise account here 👉 wi.se/balancecurrencies
Learn more about NPR transfers here 👉 wi.se/nprtransfers
If I only have GBP on my card can I go to Poland and pay in Zloty
Hi Ian! You can actually choose- you can either open a balance in PLN on your balance, and convert the money from your EUR balance to the PLN balance. That way, you'll be able to spend PLN with your Wise card. Learn more about conversion here: wi.se/moneyconversion_
Or you can add money to your EUR balance and spend it in Poland. Our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. More info here: wi.se/spendincurrencyidonthave Let us know if we can help with anything else!
@@Wise Good evening,
I asked about GBP not Euros.
Regards,
Ian
Can you Add Sri Lanka also to your country list.
Hey there. We are happy to see you're interested in getting started with our platform.
And you're already able to open an account with us if you're situated in Sri Lanka: wi.se/openwise - and send and receive payments internationally via our platform using SWIFT as the payment method: wi.se/swiftpayments
Having said that, not all of our platform's services are available in Sri Lanka just yet. You can for example not yet access our balances feature: wi.se/balanceavailability - nor will you be able to order our debit card: wi.se/cardavailability
Nevertheless, we're always aiming to expand our platform's services to new and current countries and regions. And if any notable developments were to occur, then we'd announce those via our relevant outlets.
We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X, in case you have any other questions or concerns. It'd be our pleasure to provide you with further assistance, naturally.
can i get donations on wise?
Hey there. Yes, you can use your personal account to receive donations. It's best to take a look at our Acceptable Use Policy and make sure that the donations you're receiving fall under our policy. See more here: wi.se/usepolicy
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Please help me how to withdraw money I am in TANZANIA
Hello there. To withdraw money from your Wise account, you can simply transfer money to your external bank account: wi.se/howtosendmoney_
If you're travelling and looking for withdrawing money from ATMs with your Wise card, please note that your card won't work in Tanzania if it was issued in the US: wi.se/whereyoucanuseyourcard_ If it was issued in somewhere else, you can use your Wise card like any other bank card to withdraw money: wi.se/withdraw-fees
Kindly DM us on our social media channels or contact us here wi.se/contactus_ if you have more questions.
Card should be available in Jamaica too
Hey there. Our card is not available in Jamaica yet. We're working hard on bringing our card to more places, and hopefully we'll be able to offer you this in the future. For now, you can sign up for the wait list, and we'll let you know if it becomes available: wi.se/cardwishlist 😊
Why moroccan can not send money abroad?
Hi there, thanks for reaching out. You can't currently send from the MAD currency. But if your bank allows it, you could possibly send in using another currency, such as GBP, USD, or EUR, using SWIFT. More info here: wi.se/swiftpayments_ Hope this helps!
I understand nothing. Yes. It is easy to open an account. But how can i transfer my money to wise ? No answer ...
Natalia, we're here to help!
If you mean adding money into your Wise account, you can do that by following the steps here: wi.se/addmoneytoyourbalances
If you're referring to sending money abroad, you can check this page: wi.se/howtosendmoney
Hopefully this will make things easier for you, and if you have any other questions, don't hesitate to contact us again 💚
I would like a wise physical card. I am located in Jamaica.
Hey, Alisteer 👋 Our card isn't available in Jamaica, just yet. But we’re working hard to expand it to all over the world. For now, you’re more than welcome to join our waitlist here: wi.se/joincardwaitlist, and you'll be the first to know once we’ve landed in your country.
Wise, I hope that you will provide your service in Algeria as soon as possible
We need you
Hey there. We always work on expanding our services and offering them everywhere. Right now, you can open a Wise account in Algeria and use our services to send money. Note that we don't support DZD transfers, but you can send USD, GBP or EUR via Swift. Here's how to send money: wi.se/howtosendmoney. Here's more info on Swift transfers: wi.se/swiftpayments.
We'll be sure to inform our customers if anything changes in the future - so please keep an eye on our website and social media channels.
@@Wise
I need confirmation of european residency to use wise, I cannot use an algerian phone number / id card :(
By any chance, did you use an address in Europe for your Wise account? If so, we'll usually need to verify your address, and we explain more about the process here: wi.se/verifyyouraddress
If you're staying in Algeria, you can let us know, and we'll share with you the next steps. Just to clarify, Wise is available in Algeria. Feel free to drop us a private message on X, Facebook or Instagram. Alternatively, you can reach out here: wi.se/contactus
@@Wise
Can i use algerian address to verify my account?
Yes, if you're residing in Algeria, you'll need to register with an Algerian address. Then, you can verify your address by submitting one of the documents in the article we've shared above.
We'd be happy to guide you through the process, so please don't hesitate to reach out at wi.se/contactus or DM us in our social media channels.
Please help me
Hey, Asad! This isn't one of our official support channels, but we'll be happy to help out over on Facebook, Instagram, or X (Twitter).
Just send us a DM there and let us know what we can do to assist 📩
You can also reach us through phone or email here: wi.se/contactus
And whenever I go to customer support, I get the chat option unavailable. and when i go to the call option i get unavailable . please help me
Chat support isn't available in all areas, but you should be able to give us a call during regular business hours, Monday to Friday.
If it's outside those hours, the phone option will be greyed out.
Could you let us know where you're located, so we can share the hours our phone lines are available?
If that doesn't help, feel free to send us a message on one of our official support channels mentioned earlier 🙂
You should teach English. You pronounce very well.
Hey there 👋 That's very observant of you, and we appreciate you pointing that out. We'll let our colleague know about it!
Hi i am from the Philippines. I just created my wise account. My client tried to send me a money/payment but it wont go through.
When I checked my wise app, I am getting this message: AS YOU'RE IN THE PHILIPPINES, YOU CAN ONLY USE YOUR ACCOUNT TO SEND MONEY.
BUT WE'LL LET YOU KNOW WHEN YOU CAN DO MORE - LIKE RECEIVE MONEY OR GET A CARD.
Does this mean I cannot receive the money at this point in time? I tried sending an email but it will take a while for you to respond. I need immediate help on this please.
Hey, Rose. You're right - You can't receive money currently if you're in the Philippines. This is because our Balances feature isn't available there at the moment. We're working hard on bringing this back, and will let you know once we have news to share.
@@Wise I'm not sure if I am understanding this right because I emailed your support and they checked my account. They confirmed that my account can receive money from the sender. Now, I'm confused. 🥴
Hi, I am very happy to hear you! I opened an account - Can I have a phone number to call? or an email address? (If I have a question) Thanks!💐
Hi, Uriel. We're happy to have you. If you need to reach us by phone or email, give this a click: wi.se/contactus
We also offer support on our verified social media platforms, such as Twitter (X), Facebook, or Instagram, so feel free to reach out to us there as well 🙂
Question i travel to japan if i add money to my wise account in Canadian and leave it there or save little by little will the Canada change or will it just sit as is ? Before i convert to yen money
Hi. It would sit there as is, until you decide to either move it or convert it 😉
If you're travelling to Japan, and have our card as well, then there isn't any particular need to convert it to JPY. We use the smart conversion technology, so if you have CAD in your account, and pay in Japan, we'll automatically convert the money for you into JPY with the real mid-market rate and low conversion fees: wi.se/smartconversiontech.
Thank you so much for the information.@@Wise
Of course, Eri 🤩 We're happy to help.