As many others have commented, the printed instructions are about as helpful as a screen door on a submarine. The step-by-step instructions on the video were an absolute lifesaver!
I do not leave reviews very often , and almost never bad reviews. But Johnson Hardware thank you for making an easy DIY project frustratingly difficult. I've replaced and installed dozens of bifold doors in minutes. But after reading your instructions and watching your video and wrestling with your doors for a couple hours I've only successfully removed one of your bi fold doors. I have know signed off of all your products.
I could not agree more, what a horrible design. Putting up two closet doors turned out to be one of the most frustrating diy projects I have ever done.
To begin, thanks to all who have commented on their experience with the Johnson Hardware product and the installation process. Reading through the comments was as valuable as watching the installation video. First, after installing my first door ( 29.5" in a 30" opening) and taking my time doing so, I conclude that I like the product and appreciate the engineering. Too be fair, two sets of hands for heavy /solid core doors helps prevent carpenter frustration during the install as distinguished from any frustration with hardware. Here are my insights: Step 1-HEADER: Once I learned that this is a "hanging system" I reinforced my header by sliding in some shims and /or 3/4" blocks between the jam-header and the rough header. Furthermore, the track screws (count your number of holes and then find that number in the bag) were longer than my 3/4 jam thickness, and so I feared they would bend the jam-header out of level as they bit into the rough header. Then when installing the track take care to position it leaving as much of an equal gap on both sides. Mine shifted, so on the pivot end I moved the pivot-lock device over just a tad by loosening the brass screw. By the way , "Pivot Door" = the hinge side in regular door installations. "Guide Door" (gets the white plastic bracket) is the one on the opening end. Step 3--MOUNTING THE HARDWARE / PIVOT BRACKETS ON THE DOOR: Using a 4" Double Square / combination square is a proper tool for this step 3. The video is good at showing the measurements for each, BUT also use the square to position it in the center with equal space above and below. Be consistent here on all three brackets. Also, before installing the pivot bracket, be sure it is on the desired side. Because I needed the pivot to be on the right-hand side, I needed to install it on the opposite side of the one shown in the video (they used a left-side pivot). Then check the orientation of the hinges if you have received partially pre-assembled doors. My hinges came oriented for a left-hand pivot, so I had to reorient them to a right-pivot position. Johnston makes this easy as the holes align perfectly. Go slowly and gently so as not to strip the screw-holes. Finally, for Step 4--Installing the bottom guide bracket (4:41) the video seems to show the tape measure extending from the track, not the header. Be more careful than I was and measure from the actual bottom of the header (above the track) so as to get an accurate measurement below to reflect the actual height of the door. One more point, but on an aesthetic detail mentioned at the end of the video. I like the idea of covering the track with some wood trim. One, strengthening the track for this "hanging technology" is a good idea. But let a bifold be a bifold. Avoid adjusting header height by bringing down the casing and ruining the lines of the room. Instead, installing a 5/8 piece of trim against the track in that 3/4 gap provides a nice reveal in relation to the jam-header instead of trying to be a new one.
The written instructions are almost absolutely worthless. The video helped a lot to bad it took me 2 days of wrestling with 72" of door for 2 days. Love "mount knob" see drawing … what drawing??? Directions aside, the doors themselves are quality a are the hardware. They are heavy but able to be installed much easier ONLY after watching the video. And pay very close attention to the initial measurements of all the pivot plates for easier adjustments to fit. Again, quality product directions supplied totally not.
I would never buy Mastercraft again due to the lack of instruction. They were a joke! This video was the only help I found. What should have taken me an hour, took well over 3 for what should have been a simple project. Who runs these companies? They don't review instructions? Jeez.
The video explains things perfectly. The written instructions on the plastic bag are vague to say the least. I have been a carpenter for many years, installed a half ton of these doors and I must say the 1700 series hardware works perfectly for me. As with any installation, you cannot rush it. I love the no drilling in the floor feature. Smart engineering. Makes perfect sense, especially, especially folks, when the floor is out of level...…. Thanks for the instructional video...…. g
I had to shorten some bi-fold doors due to someone's bright idea of laying down tile around the door pivot hardware! The doors rubbed on the tile and didn't line up. So I trimmed 5/8 inch off and started to re-ajust the brackets and under closer inspection,noticed the guide stamps on pivot bracket. They appeared to be backwards, so I UA-cam'd Johnson's to make sure. Thank goodness I did. Everything regarding install was wrong. I did as video instructed and now they work beautifully! Thanks for the tutorial and the great craftsmanship of your hardware. D. A.
This video is amazing. The attention to detail was very help in making sure I was installing the right bits onto the right ends of the doors. The only thing that I couldn't get behind was "Drop the casing to cover the wood strip" - if I could slide it down my wall like I lived in a Sketchup model, I would, but rather than ripping out all the trim nails and repainting the wall, I'm choosing to live without added refinement, haha.
Works perfectly. Reasonably priced. Printed instructions a little sloppy but video picks up what isn't clear. These type of doors make for a simple closet needing only a wing wall added. The hardware is easy easy to install.
Thanks for the nice video. I really needed it to figure out how to take down the doors to repair the stripped hinge screw holes in the wood. I put in threaded inserts.
Just finished installing 2 four door sets. The supplied instructions were adequate but the video definitely helped. One error on the supplied instructions...it shows the knobs being installed on the wrong door. I should be at the hinge location, not the outer door edge. Learned the hard way. I now have 4 holes to try patch! Video shows the correct location.
Very helpful video. I was able to install the doors quickly thanks to this video. Only problem I had was the video had the hinges setup for the right side opening while showing the door opening to the left. Otherwise a great instructional video.
Much better than the written instructions. HOWEVER, if you're putting the bifold into a pantry or other storage area that has shelves or other objects near the opening, the measurements might have to be adjusted or, possibly this particularly door may not work well. The doors swing approximately 2 inches into the opening. If you're shelves or other objects are about 2 inches or less from the doors (inside measurement), you have a problem. Doors may hit the shelves/object. I.e.,door won't open
This video is great. Don't even look at the printed instructions. This hardware is great. Much better than the stock hardware most standard doors come with.
I'm struggling with the placement of the hinges. Does it point towards the wall or towards the center? I have 4 panels in a 60" opening @johnsonhardware
Yes. Sort the screws by their types. You will have 3 of one, 5 of another, etc. Then look for something that needs 3, something that needs 5. Seems to be the only way to figure it out.
Regarding the location of the door handles. If the doors bind, then the top and bottom pivots were not located 2" from the edge of the door to the center of the pins, or the top guide was not placed so the center of the guide pin is 1 1/2" from the edge of the guide door.
Should the additional 2 inches of vertical finish height be measured from the finished floor i.e. measured from top of carpet? Or should it be measured from the bare subfloor?
I bought a house with these doors. Pretty difficult to replace them...but thats probably why its a 3d model. What I found helpful is to loosen the bolt on the upper portion, put the door into it and then move the door&upper portion together to get it into the bottom. Then retighten bolt.
Excellent Video. For my installation, the height of the opening was 1/4" less than the required height. This is how I fixed it. I used a hammer and chisel to countersink the two top brackets by 1/16", so that they are flush with the top of the door. Don't countersink them any further, since it will be impossible to attach the top pivot to the track. Similarly, I countersank the bottom pivot by 1/8". The jamb bracket just grazes the bottom pivot, but it moves smoothly. If the height of the opening is more than 1/4" too short, you should use a circular saw to shave some material off the bottom of the door. I don't recommend planing; this will be diificult since the bottom of the door probably contains horizontal and vertical sections of wood.
What is the space under the door. If the door is 2" shorter that the opening and the door hangs from a bracket I assume the top of the door is approx 1" from the top of the door frame, does that leave a 1" space at the bottom?
You need enough room for the door jamb bracket, probably around 3/4 of an inch. If you follow twhat the video says - that the door needs to be 2" shorter than the opening, you will have an inch under the door.
Thanks for the video maybe your company should consider including easy to read instructions instead of putting some b.s hard to understand ones on the plastic that gets ripped open.
anyone else confused by how to measure for the jamb bracket? Door is 79 inches tall and opening is 80. If you measure down 79 inches from header it puts bracket an inch from the floor and the screw wont line up.
1:25 Mount the Track 2:06 Mount the Breathing Hinges 3:16 Fasten the Pivot Plates 4:26 Installing the Jamb Bracket on Jamb 5:22 Hang Doors 7:44 Mount Door Knobs 8:29 Adjust Snubber 9:07 Trim Installation
How about showing the difference between a 2 door and a 4 door installation? I hate to install these tracks flipped the wrong way. These bi-fold door confusing enough...
You just do the reverse of these instructions for the other side. Step 1, 2, 3, and 4 would be for a 4 panel opening, just do the same thing for both pair of panels that are hinged together. Step 5 - hang the doors, just do the same thing for both side (pair of panels). A good recommendation would be to do the first pair of panels that are folding to the right, then when you start on the pair of panels to the left watch the video again. Step 1 is mounting the track, so you would not have to watch that again. Or you could just read the step by step instructions for installation.
the video helps for sure - but this is not the greatest design as it is next to impossible to remove the door once it is snapped into the top - on heavy doors I suggest a crow bar of some sort to lift the door into position
This kit comes supplied with Wickes bi-fold doors in the UK. Bottom jamb bracket is useless if you have transition thresholds at floor level, giving insufficient clearance to allow bottom pivot to fit into standard UK door openings. Replaced with competitive product with no such issues. Echo poor instructions comments - they really are that bad.
The written instructions are terrible. This video is the only reason I was able to get my doors installed. Are the aligners completely necessary or can I skip installing those?
There's no excuse for including an instruction sheet so confusing that people need to watch a video to figure out what it means. And thanks for the warning that the screws for the knobs in a kit that is supposed to be suitable for doors as thin as 3/4" are so long that if you tighten them through 1" doors the ends of the screws will break the centres of the knobs. Fortunately, I had other knobs on hand that I could use.
Good video, shame about the build quality of the upper bracket and door fixings. As others have said, the written instructions were unintelligible and the diagrams might as well have been Ancient Egyptian hieroglyphics.
Thanks for your feedback. That is why we offered a video. Not everyone is good with written instructions. As for build quality, all of our hardware meets and exceeds ANSI standards. I would not hesitate using this hardware in my own home. This is the best residential bifold hardware available.
The top pivot brackets are one of the worst designs I have ever seen. Why would you not just use spring loaded pins? It is nearly impossible to to remount them. I’m giving up and buying different hardware.
These mirrored doors are impossible for one person to hang by himself. Even with a second person we were unable to hang 3 hours at it and I've had enough. Will return to box store.
The written instructions are completely difficult. I had to watch this video and others 20 times and I still do not know which side do I put the guided edge of the mounting bracket. And which screws go into which spot I’m only using two doors and I need the guided side on the right but after watching the video now I’m confused which is the pivot side and which is the guided side. I think you need somebody in your company to actually show the product not illustrations and explain every step and every complications that could happen. I for one will not buy your hardware products ever again. Kristen
I agree! It says nothing about how to mount the track & if it did, I could not even find it. The paper instruction looked like a note for a carpenter or someone who already knew what they were doing, useless for an amateur like me. But this video was perfect. Thank you!
If the top guide just sits against the outside of the track opening, and if the pivot pin retainer is not meant to touch and therefore hold up the bottom of the door, how is the door hanging solely by the top pivot lock? Instructions written for products coming out of Asia have more intelligible instructions.
The 1705 guide (on 2nd panel) sits inside of the track, I am not sure what you mean by "sits against outside of track opening"? Go to Step 3 (minutes 3:26) that describes how to attach top pivot/guide/bottom pivot on panels. Then go to Step 5 (minute 5:25) that shows you how to hang doors and how the guide/ top pivot/bottom pivot go into position. That shows how the all of the weight is held by the top pivot going into the the pivot lock itself. At minute 6:36 it will show you how to put the bottom pivot into the bottom pivot bracket. The bottom pivot/bracket and 1705 guide simply guide the doors, all of the weight is held from the top pivot/pivot lock on 1st panel. If you watch the video from beginning to end it explains everything with pictures.
Absolutely horrible door design. Good instructions bad design. Have installed several that worked and one that will not. Make sure you have plenty of very strong people if you are using these with oak doors.
As many others have commented, the printed instructions are about as helpful as a screen door on a submarine. The step-by-step instructions on the video were an absolute lifesaver!
I do not leave reviews very often , and almost never bad reviews. But Johnson Hardware thank you for making an easy DIY project frustratingly difficult. I've replaced and installed dozens of bifold doors in minutes. But after reading your instructions and watching your video and wrestling with your doors for a couple hours I've only successfully removed one of your bi fold doors. I have know signed off of all your products.
I could not agree more, what a horrible design. Putting up two closet doors turned out to be one of the most frustrating diy projects I have ever done.
As an engineer I second that, this is a horrible product.
I agree, this was an all day event for me to do 4 closets.
To begin, thanks to all who have commented on their experience with the Johnson Hardware product and the installation process. Reading through the comments was as valuable as watching the installation video. First, after installing my first door ( 29.5" in a 30" opening) and taking my time doing so, I conclude that I like the product and appreciate the engineering. Too be fair, two sets of hands for heavy /solid core doors helps prevent carpenter frustration during the install as distinguished from any frustration with hardware. Here are my insights:
Step 1-HEADER: Once I learned that this is a "hanging system" I reinforced my header by sliding in some shims and /or 3/4" blocks between the jam-header and the rough header. Furthermore, the track screws (count your number of holes and then find that number in the bag) were longer than my 3/4 jam thickness, and so I feared they would bend the jam-header out of level as they bit into the rough header. Then when installing the track take care to position it leaving as much of an equal gap on both sides. Mine shifted, so on the pivot end I moved the pivot-lock device over just a tad by loosening the brass screw. By the way , "Pivot Door" = the hinge side in regular door installations. "Guide Door" (gets the white plastic bracket) is the one on the opening end.
Step 3--MOUNTING THE HARDWARE / PIVOT BRACKETS ON THE DOOR: Using a 4" Double Square / combination square is a proper tool for this step 3. The video is good at showing the measurements for each, BUT also use the square to position it in the center with equal space above and below. Be consistent here on all three brackets. Also, before installing the pivot bracket, be sure it is on the desired side. Because I needed the pivot to be on the right-hand side, I needed to install it on the opposite side of the one shown in the video (they used a left-side pivot). Then check the orientation of the hinges if you have received partially pre-assembled doors. My hinges came oriented for a left-hand pivot, so I had to reorient them to a right-pivot position. Johnston makes this easy as the holes align perfectly. Go slowly and gently so as not to strip the screw-holes.
Finally, for Step 4--Installing the bottom guide bracket (4:41) the video seems to show the tape measure extending from the track, not the header. Be more careful than I was and measure from the actual bottom of the header (above the track) so as to get an accurate measurement below to reflect the actual height of the door.
One more point, but on an aesthetic detail mentioned at the end of the video. I like the idea of covering the track with some wood trim. One, strengthening the track for this "hanging technology" is a good idea. But let a bifold be a bifold. Avoid adjusting header height by bringing down the casing and ruining the lines of the room. Instead, installing a 5/8 piece of trim against the track in that 3/4 gap provides a nice reveal in relation to the jam-header instead of trying to be a new one.
The written instructions are almost absolutely worthless. The video helped a lot to bad it took me 2 days of wrestling with 72" of door for 2 days. Love "mount knob" see drawing … what drawing??? Directions aside, the doors themselves are quality a are the hardware. They are heavy but able to be installed much easier ONLY after watching the video. And pay very close attention to the initial measurements of all the pivot plates for easier adjustments to fit. Again, quality product directions supplied totally not.
I would never buy Mastercraft again due to the lack of instruction. They were a joke! This video was the only help I found. What should have taken me an hour, took well over 3 for what should have been a simple project. Who runs these companies? They don't review instructions? Jeez.
The video explains things perfectly. The written instructions on the plastic bag are vague to say the least. I have been a carpenter for many years, installed a half ton of these doors and I must say the 1700 series hardware works perfectly for me. As with any installation, you cannot rush it. I love the no drilling in the floor feature. Smart engineering. Makes perfect sense, especially, especially folks, when the floor is out of level...…. Thanks for the instructional video...…. g
Can the entire weight of this heavy door really hang from just the pivot lock?
@@k.m.colwelljr.136nope I don’t see how they get the door to not rub the lower pivot adjustment screw?
I had to shorten some bi-fold doors due to someone's bright idea of laying down tile around the door pivot hardware! The doors rubbed on the tile and didn't line up. So I trimmed 5/8 inch off and started to re-ajust the brackets and under closer inspection,noticed the guide stamps on pivot bracket. They appeared to be backwards, so I UA-cam'd Johnson's to make sure. Thank goodness I did. Everything regarding install was wrong. I did as video instructed and now they work beautifully! Thanks for the tutorial and the great craftsmanship of your hardware. D. A.
It's good hardware, but still difficult to use -- even for skilled finish carpenter!
This video is amazing. The attention to detail was very help in making sure I was installing the right bits onto the right ends of the doors. The only thing that I couldn't get behind was "Drop the casing to cover the wood strip" - if I could slide it down my wall like I lived in a Sketchup model, I would, but rather than ripping out all the trim nails and repainting the wall, I'm choosing to live without added refinement, haha.
Works perfectly. Reasonably priced. Printed instructions a little sloppy but video picks up what isn't clear. These type of doors make for a simple closet needing only a wing wall added. The hardware is easy easy to install.
Thank goodness for this video. The written instructions supplied with the door kit was terrible!
Thanks for the nice video. I really needed it to figure out how to take down the doors to repair the stripped hinge screw holes in the wood. I put in threaded inserts.
Just finished installing 2 four door sets. The supplied instructions were adequate but the video definitely helped. One error on the supplied instructions...it shows the knobs being installed on the wrong door. I should be at the hinge location, not the outer door edge. Learned the hard way. I now have 4 holes to try patch! Video shows the correct location.
Very helpful video. I was able to install the doors quickly thanks to this video. Only problem I had was the video had the hinges setup for the right side opening while showing the door opening to the left. Otherwise a great instructional video.
I'm struggling with the placement of the hinges. Does it point towards the wall or towards the center? I have 4 panels in a 60" opening
Much better than the written instructions. HOWEVER, if you're putting the bifold into a pantry or other storage area that has shelves or other objects near the opening, the measurements might have to be adjusted or, possibly this particularly door may not work well. The doors swing approximately 2 inches into the opening. If you're shelves or other objects are about 2 inches or less from the doors (inside measurement), you have a problem. Doors may hit the shelves/object. I.e.,door won't open
😅 Learned this the hard way! 😕
This video is great. Don't even look at the printed instructions.
This hardware is great. Much better than the stock hardware most standard doors come with.
This's best video. Thanks
I'm struggling with the placement of the hinges. Does it point towards the wall or towards the center? I have 4 panels in a 60" opening @johnsonhardware
Would be nice if you mentioned which screws to use for each part,such as which screws to use on the header track.
Did you find out which screws go there
@@anarchydog Yes, I got it all installed.
@@arrakkis666 we did too after pain in the ass and we now have the door upside down
Yes. Sort the screws by their types. You will have 3 of one, 5 of another, etc. Then look for something that needs 3, something that needs 5. Seems to be the only way to figure it out.
For anyone else who is wondering, it is written on the little plastic bag that holds the screws in tiny black print.
Regarding the location of the door handles. If the doors bind, then the top and bottom pivots were not located 2" from the edge of the door to the center of the pins, or the top guide was not placed so the center of the guide pin is 1 1/2" from the edge of the guide door.
Should the additional 2 inches of vertical finish height be measured from the finished floor i.e. measured from top of carpet? Or should it be measured from the bare subfloor?
excellent video thanks!
I bought a house with these doors. Pretty difficult to replace them...but thats probably why its a 3d model. What I found helpful is to loosen the bolt on the upper portion, put the door into it and then move the door&upper portion together to get it into the bottom. Then retighten bolt.
How much of a gap is there at the bottom of these types of doors?
Excellent Video.
For my installation, the height of the opening was 1/4" less than the required height. This is how I fixed it.
I used a hammer and chisel to countersink the two top brackets by 1/16", so that they are flush with the top of the door. Don't countersink them any further, since it will be impossible to attach the top pivot to the track.
Similarly, I countersank the bottom pivot by 1/8". The jamb bracket just grazes the bottom pivot, but it moves smoothly.
If the height of the opening is more than 1/4" too short, you should use a circular saw to shave some material off the bottom of the door. I don't recommend planing; this will be diificult since the bottom of the door probably contains horizontal and vertical sections of wood.
I have the same problem... its not an easy fit.. in fact this system can be modified to use standard door hinges..
What is the space under the door. If the door is 2" shorter that the opening and the door hangs from a bracket I assume the top of the door is approx 1" from the top of the door frame, does that leave a 1" space at the bottom?
You need enough room for the door jamb bracket, probably around 3/4 of an inch. If you follow twhat the video says - that the door needs to be 2" shorter than the opening, you will have an inch under the door.
Very helpful video. It's like having the instructor there with you.
Thanks for the video maybe your company should consider including easy to read instructions instead of putting some b.s hard to understand ones on the plastic that gets ripped open.
anyone else confused by how to measure for the jamb bracket? Door is 79 inches tall and opening is 80. If you measure down 79 inches from header it puts bracket an inch from the floor and the screw wont line up.
Видео доступно объясняет установку дверей. Спасибо
1:25 Mount the Track
2:06 Mount the Breathing Hinges
3:16 Fasten the Pivot Plates
4:26 Installing the Jamb Bracket on Jamb
5:22 Hang Doors
7:44 Mount Door Knobs
8:29 Adjust Snubber
9:07 Trim Installation
I installed three sliding doors perfectly.
How about showing the difference between a 2 door and a 4 door installation? I hate to install these tracks flipped the wrong way. These bi-fold door confusing enough...
You just do the reverse of these instructions for the other side. Step 1, 2, 3, and 4 would be for a 4 panel opening, just do the same thing for both pair of panels that are hinged together. Step 5 - hang the doors, just do the same thing for both side (pair of panels). A good recommendation would be to do the first pair of panels that are folding to the right, then when you start on the pair of panels to the left watch the video again. Step 1 is mounting the track, so you would not have to watch that again. Or you could just read the step by step instructions for installation.
I'm confused it says "available in aluminum, white, or brown painted steel". So the brown color is steel and the other two are aluminum?
The aluminum is mill finish aluminum(silver). The white and brown tracks are both painted steel.
the video helps for sure - but this is not the greatest design as it is next to
impossible to remove the door once it is snapped into the top - on heavy doors I suggest a crow bar of some sort to lift the door into position
Huh? Push down on the lower bracket to release the bottom. Unlock the pivot clamp to release pivot. The door comes right out. Takes ten seconds.
This kit comes supplied with Wickes bi-fold doors in the UK. Bottom jamb bracket is useless if you have transition thresholds at floor level, giving insufficient clearance to allow bottom pivot to fit into standard UK door openings. Replaced with competitive product with no such issues. Echo poor instructions comments - they really are that bad.
The instructions on the bag are trash, but this video is great. Thanks!
The written instructions are terrible. This video is the only reason I was able to get my doors installed. Are the aligners completely necessary or can I skip installing those?
You are more than welcome to not use the aligners. The hardware can be adjusted so that the aligners aren't as important.
There's no excuse for including an instruction sheet so confusing that people need to watch a video to figure out what it means.
And thanks for the warning that the screws for the knobs in a kit that is supposed to be suitable for doors as thin as 3/4" are so long that if you tighten them through 1" doors the ends of the screws will break the centres of the knobs. Fortunately, I had other knobs on hand that I could use.
Sidecar Bob Amen!
I just emailed them. Jam brackets sit to high for my doors so I had to rig something so it would work. Instructions were terrible. Not impressed
It didn't come with a track
Where are the millimeter sizes... much more accurate than old inch sizes
Please turn off the music (very distracting).
I work at Home Depot rlc and found this
Good video, shame about the build quality of the upper bracket and door fixings. As others have said, the written instructions were unintelligible and the diagrams might as well have been Ancient Egyptian hieroglyphics.
Thanks for your feedback. That is why we offered a video. Not everyone is good with written instructions. As for build quality, all of our hardware meets and exceeds ANSI standards. I would not hesitate using this hardware in my own home. This is the best residential bifold hardware available.
The top pivot brackets are one of the worst designs I have ever seen. Why would you not just use spring loaded pins? It is nearly impossible to to remount them. I’m giving up and buying different hardware.
The pin is shocking
よっしゃよっしゃよっしゃ
These mirrored doors are impossible for one person to hang by himself. Even with a second person we were unable to hang
3 hours at it and I've had enough. Will return to box store.
I've heard worse.
The written instructions are completely difficult. I had to watch this video and others 20 times and I still do not know which side do I put the guided edge of the mounting bracket. And which screws go into which spot I’m only using two doors and I need the guided side on the right but after watching the video now I’m confused which is the pivot side and which is the guided side. I think you need somebody in your company to actually show the product not illustrations and explain every step and every complications that could happen. I for one will not buy your hardware products ever again. Kristen
Your instructions that come with the hardware was completely useless. You should just print a sentence that says see UA-cam video.
I agree! It says nothing about how to mount the track & if it did, I could not even find it. The paper instruction looked like a note for a carpenter or someone who already knew what they were doing, useless for an amateur like me. But this video was perfect. Thank you!
If the top guide just sits against the outside of the track opening, and if the pivot pin retainer is not meant to touch and therefore hold up the bottom of the door, how is the door hanging solely by the top pivot lock? Instructions written for products coming out of Asia have more intelligible instructions.
The 1705 guide (on 2nd panel) sits inside of the track, I am not sure what you mean by "sits against outside of track opening"? Go to Step 3 (minutes 3:26) that describes how to attach top pivot/guide/bottom pivot on panels. Then go to Step 5 (minute 5:25) that shows you how to hang doors and how the guide/ top pivot/bottom pivot go into position. That shows how the all of the weight is held by the top pivot going into the the pivot lock itself. At minute 6:36 it will show you how to put the bottom pivot into the bottom pivot bracket. The bottom pivot/bracket and 1705 guide simply guide the doors, all of the weight is held from the top pivot/pivot lock on 1st panel. If you watch the video from beginning to end it explains everything with pictures.
Absolutely horrible door design. Good instructions bad design. Have installed several that worked and one that will not. Make sure you have plenty of very strong people if you are using these with oak doors.
This hardware is cheap crapp, worst stuff I have used. Had to toss it and order from hd supply instead.
Yea the paper instructions are GARBAGE