Update on the payment section: Entering your card directly into the website is buggier than PayPal right now, so try to pay through PayPal instead. If you try to pay by entering your card directly into the website, you might be met with a "logic error" message. Your order won't go through, but you'll have a pending payment on your bank account that also won't go through. If this happens, you will 100% need to pay through PayPal instead. If you do pay through PayPal, be sure to also make it so that you are charged in Yen instead of your own currency so that you can use your banks conversion rates and not PayPal's (this will save you a good amount of money). I'm still able to pay by entering my card directly into the website personally, but I have been seeing a lot of people have this issue lately.
Thank you for this. I tried to get a mousepad by entering my card directly into the website and it was blocked by my bank. and then i seen this and tried it again with paypal and it worked.
Was a headache for me doing it for the first time as a spanish speaker. Got late to this video but it's awesome you're helping the community with this guide!! :)
Japanese tech always feels like it was made by geniuses from a hundred years ago, usually better than what we have otherwise but somehow also kind of dated.
im sketched out about buying stuff online, also with the many miss spellings on the site i didnt want to mess anything up. although very simple thanks for holding my hand through the process
@@Preston99916 superglides are something to generally avoid, not only do the glides themselves slow down extremely fast compared to "normal" skates but they also wear pads down aswell making them a lot slower and mudier
Unofficial ARTISAN Discord Server: discord.gg/JYUQyvdbxk Kuuube's ARTISAN Stock Checker: github.com/Kuuuube/Artisan_Stock_Checker FAQ: Q: Where do I go to visit the ARTISAN website? A: Please access the international version of the website using this link -> artisan-jp.com/nj_index_eng.html If you visit the domestic (normal) version of the website, then be sure to click the red "Overseas" button near the top right. Q: I added the pad to my cart and nothing shows up... Why is that? A: It's a bug on the website and it means that it's out of stock. Q: When will x mousepad restock? A: ARTISAN restocks randomly so you'll just have to wait patiently. Restocks aren't officially announced anywhere. Q: What's the difference between Classic and Ninja FX? A: As shown at 2:35 in the video, the only differences are as follows: - Classic uses unstitched edges - The logos are slightly different - Classic is a tiny bit cheaper - The Raiden Classic in particular is not available in SOFT Q: How long does it take to ship and when will I receive my tracking? A: It'll likely take 1-2 (typically around 2) weeks to ship out. Once your order has been shipped out, you'll receive an email with the tracking number, and from that point onwards it'll take
@@Styllarr Whenever I go to order and click on proceed to checkout, it always says "We are sorry, but we are unable to ship items." Do you what is up with this?
The comment in the Details section "Hope you enjoyed the mouth noises..." made me laugh so hard. You definitely need a noise gate and suppression on your mic next time lol. You must have been either nervous or on your 10th attempt of the recording or something for your mouth to be producing that much saliva haha. Great video though. Thanks for the laugh 😅
@@Styllarr i dont need the tutorial, but just looking at your timestamps and the script screenshot + mic quality dude you could go places brotha the quality is insane
They're under an "organized carding attack" apparently so they've disabled shipping for a lot of locations temporarily. It should be resolved soon. Also, for the part where it lists a bunch of countries when you click proceed to checkout, you can just ignore that. All they're saying is that a lot of people from those countries make mistakes in their addresses and that they should double check.
What a great video! It served me too much. I have a question although you already mentioned it, is it totally optional to use the "DHL" browser? I'm from Chile and I'm planning to send it to a polling place in the United States and I wanted to know more than anything if there is no problem
I'm going to do full writeups for both (Type-99 first) but I'm not sure if I'll make videos about them. Of course, if that's something you want to see, I'll consider it.
I have a few questions about the check out: 1) Should i put everything in english? (Probably yes, but it doesn't hurt to ask). 2) If my address was 1234 Jane St. on the 5th floor, should i write "Apt 5, 1234" in that box? (It's probably fine even if i put just the number of my address in that box, since you also have to fill in your name, so they could pretty easily find the right doorbell to ring from that, but i though i'd ask anyway).
1) First, make sure that you're on the English version of the website where everything is in English (it shouldn't be in Japanese or asking for things like prefecture - if that is the case, you are on the wrong version of the website and should see 0:46 for more details). You should input all of your shipping information in the proper (native) language for the Country, so if you're in the USA where English is the primary language used, then you would input all of your information in English 2) If the floor number is the closest indicator for your apartment address, then yes, you should be able to input it like that. As far as I'm aware, you would typically expect the room number to be used instead of the floor number though, so keep that in mind (and if you do use the room number, you wouldn't use the floor number) Hope that helps. If you have any more questions or need anything else, feel free to let me know!
hi when i put my post code in DHL tools it doesnt come up with a destination city (i live in the UK btw) what should i do or do i just type the city i live in and not use the DHL website ?
@@wuroiz8848 services like Shopify charge a significant % and aren't worth it for smaller companies if they can get by without it. They definitely do need a better site right now, but luckily they're working on a new and modern version that should release sometime soon hopefully.
Nice man! How long did it take you to get your Artisan mousepads from them? Like from the day you order on their website until the day you received it? thx
I just ordered a mousepad and i am sure i entered the right email adress since it was filled in by google on the website but i didnt get the confirmation email
If you used a Hotmail or Outlook email address, it doesn't send emails to those (as per the notice oknthe website. Additionally, if you order went through and you got to the confirmation screen but still have not received an automatic order confirmation email, it's recommended that you contact inq@artisan-jp.com and provide as much information as possible so that they can help you out.
I have a question. For the past 2 years ive been using the "Zowie G-sr-si" and I wanted to get a new mousepad. My problem rn is, that Ive got so used to this mousepad that I cant play on a smoother one. Idk if you have been using the "Zowie G-sr-si" at some point or know in what category it belongs into interms of feel but what version would you recomend is similar?
I have a G-SR-SE Rouge, and it would be closest to the Zero in either Soft or Mid (G-SR-SE is in-between for firmness). The Zero would probably be a lot faster though if your G-SR-SE has 2 years of wear, so consider Type-99 as well.
yo bro i try to order a zero fx black xl xsoft and for some reason i tried putting my card in i press pay and it says logic error i tried it on my phone did overseas and it still wont work
Responded via Discord. For any others reading this, the solution is to pay through PayPal (you don't need a PayPal account to do this) if you are able to. The normal credit/debit card option is a bit wonky right now because they updated it.
oops, maybe made a mistake. Ordered a new pad with the wrong city. Zip code is all correct, just that i typed a small city that's like a 5 minute drive away. Should i have any problems? should i cancel?
Hi, I was ordering a Hayate Otsu recently and I'm buying from Malta. On the Artisan website, when I click Proceed to Checkout it says Australia/UK/Canada/Ireland does that mean this doesn't ship to Malta? Also I went to the DHL website and when I entered Malta in my Destination Country/Region the Zip Code area was blanked out and wouldn't let me enter any words in the box.
Very late, but the prompt when you click "Proceed to Checkout" is just saying that a lot of people from those countries/regions make mistakes when they enter their addresses - nothing else. ARTISAN ships to Malta and you can ignore the DHL tool if you're having trouble using it.
this might be a stupid question but. if you forgot to press the overseas button and actually order a pad and you still get the receipt emailed to you with your address. will they still ship it out to your country ?. i just started worrying like crazy when i noticed you pressing the overseas button. (idk if i pressed that too before ordering but i guess i must've done since i got the whole email with the receipt? so everything is fine?)
@@skull4225 It's pretty much impossible to place an order on the domestic version of the website if you are not Japanese so you are probably fine (and they will email you if something is not fine).
@@Styllarr Good news!. i just received another email from artisan, excusing for the long delayed wait and that, my pad should be picked up and shipped around this week! :D
I know this is a 5 month old video, but I've just checked out with no issues, however I did two things which you said not to do. 1. I entered my whole street address on the Street line (ex. 1234 Street Rd) instead of putting the house number on the house number line (I left that blank, didn't fully read it, thought it was just for apartment/condo unit numbers and such, my bad) 2. I checked out using the paypal option instead of directly entering my info. The order went through just fine, and I've got my confirmation email, in which the address looks correct, but please let me know if you think I'll need to contact artisan support to correct something.
Missing the street number is the only real mistake you made, but it's not a huge deal I guess. Artisan will contact you if it's not something that they can correct, but there's a decent chance that you'll be fine. As for the PayPal part, it's fine to use PayPal. It just doesn't work consistently for some people, but entering Credit/Debit cards directly into the website is actually the most inconsistent method for payment right now since Artisan recently changed some things with their website (so PayPal is what most people are using at the moment).
@@Styllarr Oh, awesome. Thanks for the reply, I appreciate it. Excited to replace my 4 year old Zero soft, switching to an orange Zero mid and I think it's gonna fix all the issues I have with my current pad.
I did the same thing with the address. I ordered 10/15 no emails about shipping yet but I also got my confirmation email with using PayPal. I hope we’re big chilling with no problems. Im in Midwest USA
I ordered mine almost 3 months ago and it never shipped i checked the site and said they are closing then a week later that closing notice was gone. PayPal gave me a refund....
@@KcazP1 This seems like a major outlier and you probably should have emailed inq@artisan-jp.com much earlier. The "closing" was also just a temporary thing and they've had two recent closures - one for the moving of their office, and the other for internal training.
As always, restocks are random, but for Type-99 specifically (since it just released and is in high demand), there is an ETA for restocks. Black should restock sometime within the next few weeks. For Matcha and Gray, on the other hand, it'll be 1-2 months or more until the next wave of stock is ready to be released. They also won't be giving any specific times for restocks (or any release going forwards) as they want their website traffic to be manageable.
@@KoffeeLee88 Yeah, it's a bug with the website that's been a thing for a few weeks now. You can only pay through PayPal but don't need a PayPal account to do it.
@@aut0matrick Definitely don't fold it as you will almost certainly damage it. You can either use the original flat box or carefully roll it up (not too tightly) with the surface side facing outwards and put it into a tube or something similar.
@@Styllarr I think I'll put it in a tube because I don't have the original box. I'll try, as you suggested, to place it inside without applying pressure so that it sits loosely. That should be okay, right?
All my information is correct but it keeps on saying "We’re sorry, we can’t complete your payment at this time. Please try again later." i dont know what to do. Im shipping to michigan, us from canada. maybe its the phone number or sum shi?? theres no way that effects it tho right.
@@xqmars4157 Could you provide an example format? You should just be able to substitute the numbers for letters if that's the case anyways. Also, if there are issues with your address, ARTISAN will email you and let you know so nothing to really worry about.
When I proceeded to checkout, it said, "We are sorry, but we are unable to ship items." and if I click again, "Cart is empty" pops up even though the mousepad is still in stock. Do you know what happened to their website?
@@hoarka3052 You should have a state equivalent, so just input that instead. If you aren't sure what it would be, the DHL tool is there and I explain how to use it in the video.
@@CorleoneLarrazabal ARTISAN does not ship to the Philippines, but they do have an official vendor there. HobbyDynamics: www.hobbydynamics.ph/collections/mousepad?filter.p.product_type=Mouse+Pad&filter.p.vendor=Artisan HobbyDynamics on Lazada: www.lazada.com.ph/shop/hobby-dynamics
Great video! I was looking and doing some research regarding replacing my QCK heavy. The NINJA FX TYPE-99 "X/SOFT" seems like its exactly what I'm looking for, I might just need to keep refreshing the shop every day till its in stock though, if it ever will be back in stock.. 😅
Thanks! The Type-99 should be a good replacement if your QcK has accumulated a decent amount of wear (say 6-12+ months of use). It has been restocking pretty frequently, but it tends to sell out quickly.
So I jumped ahead and paid with the PayPal button instead of entering my card info. Payment went through and I still got the email. So hopefully all is fine. How do I track shipping tho?
Yeah, the PayPal button does work, but it's inconsistent so that's why I recommend just avoiding it. Also everything will indeed be fine since you got the confirmation email. As for shipping, due to the recent Type-99 release, it'll take around 3-5 weeks to ship out your order and subsequently receive your tracking number. They'll just email you again when they do ship it out and provide the tracking number there.
@@yxon1ph They've been working on a new one. I actually offered to help fix up the current website (I already found some of the causes for some issues so it wouldn't more than like half a day for me to fix them), but they told me they just want to forget about the current website because the new one is coming out very soon.
A 15min buyers guide, a designated python script to query the availability of products, and a discord community. All for a Japanese vendor that sells plain mousepads lol... Seems like the juice must be worth the squeeze eh?
Yeah, I'd say so. If you're looking for a good mousepad, ARTISAN mousepads are definitely up there for ones that you should consider. If you're curious about ARTISAN: There's no denying that there are many companies that have great mousepads... but over the past few years, a large % of those companies have just been trying to create their own "versions" (whether they're alternatives or clones) of ARTISAN products or took inspiration from the multi-hardness system that ARTISAN established. A lot of people would consider ARTISAN to be the "gold standard" as well. This really just goes to show that ARTISAN has made a very significant impact on the enthusiast mousepad space as a whole. Also, since ARTISAN is a very consumer-oriented company, they actually like that there's a lot of competition and encourage it since it only serves to benefit the end consumer. Their eyes aren't only set on making profit (for example, they lost a lot of money producing the Shidenkai V1 but only continued production for as long as they did because of how many fans there were) and you could consider them to be true innovators in the space. In other words, they're quite well-respected in the community for a reason and have many fans because of that.
They've been around for 16 years now as ARTISAN, but yeah the site is quite bad. They're working on a new one as we speak and it'll be very modern though.
@@pietropinzani4272 The website was made by the founder lol. They do have a new website coming out soon made by someone that actually knows what they're doing and it should look very modern.
Update on the payment section:
Entering your card directly into the website is buggier than PayPal right now, so try to pay through PayPal instead.
If you try to pay by entering your card directly into the website, you might be met with a "logic error" message. Your order won't go through, but you'll have a pending payment on your bank account that also won't go through. If this happens, you will 100% need to pay through PayPal instead.
If you do pay through PayPal, be sure to also make it so that you are charged in Yen instead of your own currency so that you can use your banks conversion rates and not PayPal's (this will save you a good amount of money).
I'm still able to pay by entering my card directly into the website personally, but I have been seeing a lot of people have this issue lately.
Thank you for this. I tried to get a mousepad by entering my card directly into the website and it was blocked by my bank. and then i seen this and tried it again with paypal and it worked.
the idea that people need a tutorial for the artisan website is so hilarious, this has made my day.
Not all of us are anime watching basement dwellers like you.
@@Linusmetht1ps what do you mean? english translate is not enough for you?
@@Linusmetht1ps bro cant navigate a website lmao
@@Nameless_Strinova sorry i dont speak anime
@TrainsRightsThomas its literally in English
Was a headache for me doing it for the first time as a spanish speaker. Got late to this video but it's awesome you're helping the community with this guide!! :)
@@AMSQ4998 Glad to hear it!
Japanese tech always feels like it was made by geniuses from a hundred years ago, usually better than what we have otherwise but somehow also kind of dated.
@@zigzag3349 Good thing the new website is coming soon 😎
Coming soon?
im sketched out about buying stuff online, also with the many miss spellings on the site i didnt want to mess anything up. although very simple thanks for holding my hand through the process
No problem!
get the superglide mouse skates if theyre available for your mouse to :) great combo
@@Preston99916 superglides are something to generally avoid, not only do the glides themselves slow down extremely fast compared to "normal" skates but they also wear pads down aswell making them a lot slower and mudier
the goat finally started his youtube journey 🔥
lmao
Unofficial ARTISAN Discord Server: discord.gg/JYUQyvdbxk
Kuuube's ARTISAN Stock Checker: github.com/Kuuuube/Artisan_Stock_Checker
FAQ:
Q: Where do I go to visit the ARTISAN website?
A: Please access the international version of the website using this link -> artisan-jp.com/nj_index_eng.html
If you visit the domestic (normal) version of the website, then be sure to click the red "Overseas" button near the top right.
Q: I added the pad to my cart and nothing shows up... Why is that?
A: It's a bug on the website and it means that it's out of stock.
Q: When will x mousepad restock?
A: ARTISAN restocks randomly so you'll just have to wait patiently. Restocks aren't officially announced anywhere.
Q: What's the difference between Classic and Ninja FX?
A: As shown at 2:35 in the video, the only differences are as follows:
- Classic uses unstitched edges
- The logos are slightly different
- Classic is a tiny bit cheaper
- The Raiden Classic in particular is not available in SOFT
Q: How long does it take to ship and when will I receive my tracking?
A: It'll likely take 1-2 (typically around 2) weeks to ship out. Once your order has been shipped out, you'll receive an email with the tracking number, and from that point onwards it'll take
Is the website down? I can't access it.
@@ogxcoleman Yes, but it should be back up within a few days
@@Styllarr Whenever I go to order and click on proceed to checkout, it always says "We are sorry, but we are unable to ship items." Do you what is up with this?
i understood the website but thought i'd watch this just in case i missed something. just bought 2 pads to save money so thanks styllar.
@@ApparentlyPeter Glad I could be of service. Have a nice day 🫡
@@Styllarr thanks you too
Underrated how useful this video is! Thanks for the great explanation. Now I'm reassured waiting for the next couple of weeks.
Nice video, very helpful for people like me that are trying to buy their first artisan.
👍
The comment in the Details section "Hope you enjoyed the mouth noises..." made me laugh so hard. You definitely need a noise gate and suppression on your mic next time lol. You must have been either nervous or on your 10th attempt of the recording or something for your mouth to be producing that much saliva haha. Great video though. Thanks for the laugh 😅
good video, very informative
Glad you found it informative :)
FIRST STYLLAR VID??
Yeah, but nothing too serious.
@@Styllarr i dont need the tutorial, but just looking at your timestamps and the script screenshot + mic quality dude you could go places brotha the quality is insane
They won't accept my card for some reason, not sure how to turn on international orders either with my bank
Well, not really sure what to say. That's something you'll have to figure out with your bank or cardholder.
at 12:40 I click proceed to checkout and it does not list my country, also when i click on ok afterwards it says its unable to ship
They're under an "organized carding attack" apparently so they've disabled shipping for a lot of locations temporarily.
It should be resolved soon.
Also, for the part where it lists a bunch of countries when you click proceed to checkout, you can just ignore that. All they're saying is that a lot of people from those countries make mistakes in their addresses and that they should double check.
Well I do hope they can resolve the problem soon. Still can't see my country from the dropdown
@@minounminoun6457 What country is it? If it's not listed there, then they don't ship to there.
My apartment number is in my address and I don’t have that other number(ex. 1234 9:57) how would I put my address in the website?
@@kwispyFN A bit late, but you would just only include the apartment number
What a great video! It served me too much. I have a question although you already mentioned it, is it totally optional to use the "DHL" browser? I'm from Chile and I'm planning to send it to a polling place in the United States and I wanted to know more than anything if there is no problem
@@Jhonnymiento47 Yes, it's completely optional and has no effect on the actual checkout process whatsoever.
type-99 and key-83 video review next !?
I'm going to do full writeups for both (Type-99 first) but I'm not sure if I'll make videos about them.
Of course, if that's something you want to see, I'll consider it.
@@Styllarr ofc we wan't a video review from you 😁
😳
I have a few questions about the check out:
1) Should i put everything in english? (Probably yes, but it doesn't hurt to ask).
2) If my address was 1234 Jane St. on the 5th floor, should i write "Apt 5, 1234" in that box? (It's probably fine even if i put just the number of my address in that box, since you also have to fill in your name, so they could pretty easily find the right doorbell to ring from that, but i though i'd ask anyway).
1) First, make sure that you're on the English version of the website where everything is in English (it shouldn't be in Japanese or asking for things like prefecture - if that is the case, you are on the wrong version of the website and should see 0:46 for more details). You should input all of your shipping information in the proper (native) language for the Country, so if you're in the USA where English is the primary language used, then you would input all of your information in English
2) If the floor number is the closest indicator for your apartment address, then yes, you should be able to input it like that. As far as I'm aware, you would typically expect the room number to be used instead of the floor number though, so keep that in mind (and if you do use the room number, you wouldn't use the floor number)
Hope that helps. If you have any more questions or need anything else, feel free to let me know!
@@Styllarr Thank you the help and thank you for the reply❤
My goat
hi when i put my post code in DHL tools it doesnt come up with a destination city (i live in the UK btw) what should i do or do i just type the city i live in and not use the DHL website ?
Just ignore the DHL tool and checkout normally.
I still dont get how they dont just make a new website with some of these tools that exist nowadays, they'd actually make a lot more orders
@@wuroiz8848 services like Shopify charge a significant % and aren't worth it for smaller companies if they can get by without it. They definitely do need a better site right now, but luckily they're working on a new and modern version that should release sometime soon hopefully.
Nice man! How long did it take you to get your Artisan mousepads from them? Like from the day you order on their website until the day you received it? thx
On average, it'll take 1-2 weeks for them to ship it out and then
I just ordered a mousepad and i am sure i entered the right email adress since it was filled in by google on the website but i didnt get the confirmation email
If you used a Hotmail or Outlook email address, it doesn't send emails to those (as per the notice oknthe website.
Additionally, if you order went through and you got to the confirmation screen but still have not received an automatic order confirmation email, it's recommended that you contact inq@artisan-jp.com and provide as much information as possible so that they can help you out.
I have a question. For the past 2 years ive been using the "Zowie G-sr-si" and I wanted to get a new mousepad. My problem rn is, that Ive got so used to this mousepad that I cant play on a smoother one. Idk if you have been using the "Zowie G-sr-si" at some point or know in what category it belongs into interms of feel but what version would you recomend is similar?
I have a G-SR-SE Rouge, and it would be closest to the Zero in either Soft or Mid (G-SR-SE is in-between for firmness).
The Zero would probably be a lot faster though if your G-SR-SE has 2 years of wear, so consider Type-99 as well.
If I don't have a street because I live in a district should I write the name of the district in the street box?
If that's the equivalent, then sure. If your address is entered incorrectly anyways ARTISAN will email you to let you know.
yo bro i try to order a zero fx black xl xsoft and for some reason i tried putting my card in i press pay and it says logic error i tried it on my phone did overseas and it still wont work
Responded via Discord. For any others reading this, the solution is to pay through PayPal (you don't need a PayPal account to do this) if you are able to. The normal credit/debit card option is a bit wonky right now because they updated it.
oops, maybe made a mistake. Ordered a new pad with the wrong city. Zip code is all correct, just that i typed a small city that's like a 5 minute drive away. Should i have any problems? should i cancel?
@@kirbyxlf8596 email inq@artisan-jp.com, provide your order number, explain that you made a mistake with the city, and provide the correction
Hi, I was ordering a Hayate Otsu recently and I'm buying from Malta. On the Artisan website, when I click Proceed to Checkout it says Australia/UK/Canada/Ireland does that mean this doesn't ship to Malta? Also I went to the DHL website and when I entered Malta in my Destination Country/Region the Zip Code area was blanked out and wouldn't let me enter any words in the box.
Very late, but the prompt when you click "Proceed to Checkout" is just saying that a lot of people from those countries/regions make mistakes when they enter their addresses - nothing else.
ARTISAN ships to Malta and you can ignore the DHL tool if you're having trouble using it.
this might be a stupid question but. if you forgot to press the overseas button and actually order a pad and you still get the receipt emailed to you with your address. will they still ship it out to your country ?. i just started worrying like crazy when i noticed you pressing the overseas button. (idk if i pressed that too before ordering but i guess i must've done since i got the whole email with the receipt? so everything is fine?)
@@skull4225 It's pretty much impossible to place an order on the domestic version of the website if you are not Japanese so you are probably fine (and they will email you if something is not fine).
@@Styllarr Good news!. i just received another email from artisan, excusing for the long delayed wait and that, my pad should be picked up and shipped around this week! :D
I know this is a 5 month old video, but I've just checked out with no issues, however I did two things which you said not to do.
1. I entered my whole street address on the Street line (ex. 1234 Street Rd) instead of putting the house number on the house number line (I left that blank, didn't fully read it, thought it was just for apartment/condo unit numbers and such, my bad)
2. I checked out using the paypal option instead of directly entering my info.
The order went through just fine, and I've got my confirmation email, in which the address looks correct, but please let me know if you think I'll need to contact artisan support to correct something.
Missing the street number is the only real mistake you made, but it's not a huge deal I guess. Artisan will contact you if it's not something that they can correct, but there's a decent chance that you'll be fine.
As for the PayPal part, it's fine to use PayPal. It just doesn't work consistently for some people, but entering Credit/Debit cards directly into the website is actually the most inconsistent method for payment right now since Artisan recently changed some things with their website (so PayPal is what most people are using at the moment).
@@Styllarr Oh, awesome. Thanks for the reply, I appreciate it. Excited to replace my 4 year old Zero soft, switching to an orange Zero mid and I think it's gonna fix all the issues I have with my current pad.
I did the same thing with the address. I ordered 10/15 no emails about shipping yet but I also got my confirmation email with using PayPal. I hope we’re big chilling with no problems. Im in Midwest USA
I ordered mine almost 3 months ago and it never shipped i checked the site and said they are closing then a week later that closing notice was gone. PayPal gave me a refund....
@@KcazP1 This seems like a major outlier and you probably should have emailed inq@artisan-jp.com much earlier. The "closing" was also just a temporary thing and they've had two recent closures - one for the moving of their office, and the other for internal training.
any idea when the type 99 will restock?
As always, restocks are random, but for Type-99 specifically (since it just released and is in high demand), there is an ETA for restocks.
Black should restock sometime within the next few weeks. For Matcha and Gray, on the other hand, it'll be 1-2 months or more until the next wave of stock is ready to be released.
They also won't be giving any specific times for restocks (or any release going forwards) as they want their website traffic to be manageable.
After I put in all the correct information and click check out. I checked out with credit card. I keep getting a prompt that says logic error
nvm got it to work. had to click on the actual pay through paypal and put in the card information
@@KoffeeLee88 Yeah, it's a bug with the website that's been a thing for a few weeks now. You can only pay through PayPal but don't need a PayPal account to do it.
I have a 5 digit zipcode but the website keeps giving me errors.
Could you describe the issue you're having in more detail?
If I want to carry the mousepad when I travel, can't I fold it? If so, how should I carry it?
@@aut0matrick Definitely don't fold it as you will almost certainly damage it. You can either use the original flat box or carefully roll it up (not too tightly) with the surface side facing outwards and put it into a tube or something similar.
@@Styllarr I think I'll put it in a tube because I don't have the original box. I'll try, as you suggested, to place it inside without applying pressure so that it sits loosely. That should be okay, right?
All my information is correct but it keeps on saying "We’re sorry, we can’t complete your payment at this time. Please try again later." i dont know what to do. Im shipping to michigan, us from canada. maybe its the phone number or sum shi?? theres no way that effects it tho right.
It's an issue on their end. See if you can try using a different payment method.
@@Styllarr alright I’ll try, thanks for the reply!
i’m still confused on the address part lol
Which part in particular?
i live in a apartment complex that has letters instead of numbers so i’m just not sure in what to put
@@xqmars4157 Could you provide an example format? You should just be able to substitute the numbers for letters if that's the case anyways.
Also, if there are issues with your address, ARTISAN will email you and let you know so nothing to really worry about.
When I proceeded to checkout, it said, "We are sorry, but we are unable to ship items." and if I click again, "Cart is empty" pops up even though the mousepad is still in stock. Do you know what happened to their website?
They're under an "organized carding attack" apparently so they've disabled shipping for a lot of locations temporarily.
It should be resolved soon.
@@Styllarr Thanks for the information! I've been reading your Type99 review and wanna get one as well :D
@@Styllarr Thx for the info I was having the same problem. Do you have an estimate for when it will be resolved?
glad someone else asked this was googling trying to figure out why i couldn't order my zero
@@Rodie- It should be within the next few weeks when they release the new website.
I dont have an option to select my country new zealand
Then you are on the wrong version of the website. Please make sure you are on the overseas version. It's addressed near the start of the video.
when i went to pay and clicked check out it said An error occurred, please try again.
A bit late, but it's an issue on their end. See if you can try using a different payment method.
@@Styllarr for me i just ended up clicking the paypal one and it let me pay smoothly, looks like theyve fixed that problem.
@@Styllarr question though how do i track my package?
@@Trendzfv They'll send you a tracking number once they have shipped your package. It'll take 1-2 weeks for them to ship it out and then
When will the type 99 be available TT
It's looking like it'll be released next month. There is still a chance that it comes out end of this month though.
Why do you live in Canada, should I select this as well?
Could you please elaborate?
@Styllarr I'm not from Canada, should I select Canada as the country as well? Or maybe move to Canada to get the mousepads?
@voidvoid5151 You should select the country you live in or want to ship to.
@@Styllarr thanks you sir you are a genius
@@voidvoid5151are u mentally slow?
if my country isnt seperated in states what do i do lol i cant order
@@hoarka3052 You should have a state equivalent, so just input that instead. If you aren't sure what it would be, the DHL tool is there and I explain how to use it in the video.
@@Styllarr k, ty
my country doesnt show up. sad
What country are you trying to ship to if you don't mind me asking?
@@Styllarr Philippines :(
@@CorleoneLarrazabal ARTISAN does not ship to the Philippines, but they do have an official vendor there.
HobbyDynamics: www.hobbydynamics.ph/collections/mousepad?filter.p.product_type=Mouse+Pad&filter.p.vendor=Artisan
HobbyDynamics on Lazada: www.lazada.com.ph/shop/hobby-dynamics
@@Styllarr They sell them for decent prices, the problem is my desired artisan from that vendor is always sold out!
Great video! I was looking and doing some research regarding replacing my QCK heavy. The NINJA FX TYPE-99 "X/SOFT" seems like its exactly what I'm looking for, I might just need to keep refreshing the shop every day till its in stock though, if it ever will be back in stock.. 😅
Thanks! The Type-99 should be a good replacement if your QcK has accumulated a decent amount of wear (say 6-12+ months of use).
It has been restocking pretty frequently, but it tends to sell out quickly.
So I jumped ahead and paid with the PayPal button instead of entering my card info. Payment went through and I still got the email. So hopefully all is fine. How do I track shipping tho?
Yeah, the PayPal button does work, but it's inconsistent so that's why I recommend just avoiding it. Also everything will indeed be fine since you got the confirmation email.
As for shipping, due to the recent Type-99 release, it'll take around 3-5 weeks to ship out your order and subsequently receive your tracking number. They'll just email you again when they do ship it out and provide the tracking number there.
Did you receive your mousepad?
@@zshxrty251 I would imagine they did a while ago
@@Styllarr I ordered from Amazon because it wouldn’t allow me to select debit.
@@zshxrty251 I've always been able to use my debit card by entering my card information directly into the website.
how much is 10 thousand yen to usd?
You can google this
try typing that into google
I didnt get a email what do i do?
Charge went by tho
@@Rroyyyyyyy Did it say "logic error" when you checked out? Also, is the payment pending by any chance?
@@Styllarr yes it did
@@Rroyyyyyyy please read the pinned comment then
jeez they need a new front end developer
@@dareedox they have someone working on a new site right now and it's going to be an actual functional website.
they really need to improve their website.
@@yxon1ph They've been working on a new one. I actually offered to help fix up the current website (I already found some of the causes for some issues so it wouldn't more than like half a day for me to fix them), but they told me they just want to forget about the current website because the new one is coming out very soon.
first🤓
A 15min buyers guide, a designated python script to query the availability of products, and a discord community.
All for a Japanese vendor that sells plain mousepads lol...
Seems like the juice must be worth the squeeze eh?
Yeah, I'd say so. If you're looking for a good mousepad, ARTISAN mousepads are definitely up there for ones that you should consider.
If you're curious about ARTISAN:
There's no denying that there are many companies that have great mousepads... but over the past few years, a large % of those companies have just been trying to create their own "versions" (whether they're alternatives or clones) of ARTISAN products or took inspiration from the multi-hardness system that ARTISAN established. A lot of people would consider ARTISAN to be the "gold standard" as well. This really just goes to show that ARTISAN has made a very significant impact on the enthusiast mousepad space as a whole.
Also, since ARTISAN is a very consumer-oriented company, they actually like that there's a lot of competition and encourage it since it only serves to benefit the end consumer. Their eyes aren't only set on making profit (for example, they lost a lot of money producing the Shidenkai V1 but only continued production for as long as they did because of how many fans there were) and you could consider them to be true innovators in the space. In other words, they're quite well-respected in the community for a reason and have many fans because of that.
How company that's in the business for 10 years can have such godawful webisite?
They've been around for 16 years now as ARTISAN, but yeah the site is quite bad. They're working on a new one as we speak and it'll be very modern though.
Great Artisan, terrible web developer
@@pietropinzani4272 The website was made by the founder lol. They do have a new website coming out soon made by someone that actually knows what they're doing and it should look very modern.
wall mount your wall-mart monitors, stop being lazy kid... good work on the vid.
@@WindowCreep808 What does this even mean I'm confused