Always get yr bottom dollar Then tell them you hv a Trade in! DO NOT GIVE THEM YR KEYS TO YR VEHICLE THEY PLAY GAMES WITH YOU! Also if they test drive yr vehicle GO WITH THEM! They go with you if u drive a new car! I’ve seen horror stories when a sales person purposely crashed a customers car ( their trade in ) so 9 times out of 10 they would just buy a new vehicle! It’s a big game it’s a big show! Once u sign them papers they DONT WANT NOTHING TO DO WITH YOU AT ALL !!! If they seem that they do they are full of Shiiiiiit!
@@michaelwhite9863 Which also makes me convinced that the manufacturers are in on it too. Just as McDonald's corporate is in on all of the operations of their franchises, so are the auto manufacturer's in on everything that the dealers do. The entire auto, truck, and RV businesses are scam artists from top to bottom. Why is it when you go to a Walmart you pay the price that is on the item. Because you know that the item is priced fairly through the Capitalist supply and demand processing. Why is this not the case with vehicles? For the simple reason that vehicle manufacturer's and dealers don't want to be fair. They are thieves who want to steal money from most people who are used to playing fairly. Unfortunately I believe that government regulation has to come about for this industry with harsh penalties for not complying.
And they shouldn’t be condemned from their past on what happened 3 years ago when you are clearly making the right amount of money to be able to afford the car they want today.
His father’s job was to scam them for as m8ch as possible, even though they both try to justify all this to themselves and make it look somehow “normal behaviour”. Sad.
The first thing I think of when I hear "I have to go talk to the manager" is that the salesman just wants to go to the bathroom and stare at the ceiling for 20 minutes to test my patience.
This happened to me at a Nissan dealer. Was in the salesmans office. I wrote out an offer, what I wanted to pay for a certain car, stock number on the sheet, what I wanted for my used car, etc etc. He looked it over and said "I will go take this to the sales manager and see what he says". I was in the office with a buddy of mine, talking about the car, the salesman, the deal and what I thought my chances were. My girlfriend was wandering around the dealership looking for a car for herself and happened to walk by the door of the sales manager and could hear ME talking in the office of the salesman on the sales managers speaker phone. The salesman had connected his speaker to the other phone using the extension to extension. Sneaky. The GF came in and told me that she just heard me on someone's phone. That's when I said "We're leaving". We all got up and started to walk out. Got into my car we came in and drove off without saying a word to the salesman. Pretty scummy practice.
How do you know that the sales manager was at home or something like that and couldn't be there. Why didn't you just simply ask. You just assumed what was going on.
@@dklippylive9930 What are you talking about? The GF heard the buyer's voice coming out of an extension in the sales manager's office. The buyer was NOT on a phone call with anyone - the sales manager and salesman were listening in to the buyer's conversation in the office with their buddy.
In the movie "Fargo" the salesman told the customer he has to 'run in by the sales manager.' He went in to the guy's office and asked him if he has tickets for the Big Game this weekend. Then he walked out and told the customer he can come down a hundred bucks and that "we've never done this before." I envision the sales manager talk scenario as being a variation of this.
I give that once. On top of my initial caveat of want to drive out in less than an hour. My money, my rules. Will do my best to be nice/polite and respectful... when it seems that a salesman is being rude, I've made it clear it's my money. NOT theirs...
@@user-lj5ri3gp5o I just had to walk away from a car I wanted be cause they were playing games and trying to waste my time. They tried that go see the manager bullshit. I told him while your back there explain to them why I'm leaving.
@@johnreed9050 for sure... Too bad it has to be that way, but if you're being treated in a straight forward matter (truthfully with no "games"), it'd be so much nicer for all involved.
@@user-lj5ri3gp5o The twist in this is that I've known the general manager of the dealership since we were in middle school. I've bought other cars from him and paid a reasonable price for them. I was shocked that he would pull this shitty behavior given our long history. I told him the deal wasn't reasonable and I can't accept it.
As a former BMW salesman I agree with this 100%. It was totally frustating running back and forth between the customer , sales manager and finance. I get that we want to make money but I always thought that if the process were simplier that the customer would have a better experience. Which in turn may have equated to the customer referring business to the dealership.
Yes, wouldn't selling cars be fun if we, I don't know, just made it easier for the customer? Here is hoping that in time we can bring about that change. Stay safe, Ray
The last time a dealership pulled that on me I said "that's an insulting offer, good bye" (it really was... many thousands below wholesale value of the trade in). They said "what would it take?". I said, "Good Bye", Then we left. Getting older is empowering I no longer care about hurting con artists feelings. Edit: Learned that after years - in ANY negotiation never be concerned/worried/fearful of WALKING AWAY.
I'm in Australia and watched heaps of your videos, did hours of research and had my first challenge at negotiation for a 2021 Honda HRV today. Listed price was $31888AU and almost out of registration. l wanted window tinting, paint and interior protection and was offered $2000 for my 2009 Honda Jazz as a trade-in. Final price was $32000. I questioned the cost because of depreciation. I was told it's a whole new ball game now because it's harder to get new cars, so used cars retain their value. Therefore no budging on price. So after long pauses l thanked the salesman for working so hard for me, but l wanted a price closer to $30000AU. I walked away feeling satisfied and empowered. Tomorrow is another day. 😊
Here is a tip: Bring a briefcase with lots of papers you printed out from all kinds of websites. And some bogus spreadsheets that look really busy. Spread them all out on the table and keep looking at them as you negotiate. When you start hitting a wall in your negotiations, start slowly organizing and collecting your papers and put them back in your briefcase. You will immediately see the look of panic in the face of your counterpart. You may also have to stand up while you are still talking. Trust me, it works like charm every time.
@In Cognito.....that’s called The Takeaway. Traditionally, it’s the salesperson who does this, but, yes, this is effective. The art to it is not to do it in a huff. You make the counteroffer.....then SHUT UP. If that sales rep starts talking right away, you’ve got the upper hand. If they remain silent, they’re on to you. He’s applying the same philosophy. You wait a reasonable amount of time....a minute?....then start packing up. Do it calmly, without expression, or comment. If, when you’re done putting the paperwork away they still haven’t spoken, you’re done. Stand, thank them for their time, extend a handshake....and calmly walk for the door.
I have bought 5 vehicles through carmax. You don't get a super bargain. But I got vehicles throughly checked over and not going to the dmv in my area is a plus. I once had a truck shipped in from Colorado to Missouri. I was called to come look at because a small golf ball dinged got put in the rear bumper during delivery. They gave me the option to back out. I said it's a truck I'll still take it. They said that's not how we do it. They refunded my delivery fee of 400. Plus put a new bumper on it. I'm still driving it almost 9 years later. I plan on going their soon for my next.
Purchasing a Tesla will blow you away. Went with my friend who bought and traded in a car and the whole thing took maybe 20m. It was crazy. We looked at each like that’s it???
Agree… I have know idea how this is a thing. Auto purchase and dealers on new cars. W-Wh-Why is there negotiating and that con feeling. Does not happen in other transaction.
Ugh! My Dad was in the business for 47 years and we were partners in a used car lot in the early 80's in Norfolk and EVERYthing said in this video is spot on. The nonsense made me hate the biz and I sold out after two years. A refreshing perspeciive from the YAA crowd - and yes Carvana and Zoom are new wrinkles on some old problems - nothing more.
That is the truth. My ex wife and I went in to buy a car. They wanted 10k for it, but it blue booked at 7. I knew all this info before going in. I said we would give 7800. Obviously more than 7. The manager told me no, lowest I'll go is 9800. I explained I knew the cars value and he told me, well I know someone else will pay 9800 for this car so take it or leave it. We left it. But he's not wrong. Someone else would have. Cars are valued as gold I feel and it's just become acceptable to people now.
Blue book and other validation services are all bullshit. if they say a car is worth $7k where do they get that info from? Can you ring them and ask them to supply one for the $7k they claim it’s worth? No. Cars are based on market value by the market that buys them. If no one buys it for $10k then it’s obviously not worth $10k but also if they do sell for that figure, then it obviously is worth it regardless of what a blue book claim it’s value might be.
@@martinsimek That's fair, but on the flip side when they are buying the car from you on a trade-in they use that same KBB excuse to offer you a shit bid. Its all broken
Kevin Brown nah. They use values given by wholesalers that buy those cars daily and know what they are worth. Remember they are buying your car to resell and make a profit as it is a business. It’s not a charity. They don’t want to really buy your car anyway. It’s you that want to use your car as part payment. If you think it’s worth $x then go and sell it yourself and deal with all the wankers and low ballers. If it doesn’t sell in a few months you are still stuck with it. Remember they will offer wholesale always. They sell at retail. Not the other way around.
@@martinsimek there is a difference between making a profit, and trying to run the dealership off that one cars sale. Greedy is still greedy regardless what name someone gives it to justify it.
I negotiate deals for a living and even I HATE buying a car. Mostly because I ALWAYS feel like I'm being lied to when I'm in a dealership. I COMPLETELY appreciate the fact that you have to make a profit to stay in business. So do I. My last car retailed at $42,999. I ended up walking out of there buying it for $35,500. That right there tells me how badly I could have gotten taken to the cleaners.
What year was this? I assume it was a used car. I work at a dealership. And that is way too low, way below invoice price. Mom and pop shop? Im trying see how is this possible
@@driveruws What is the typical difference between invoice and MSRP? Is invoice like 10% lower, 5%, 20% ? I'm looking for a new car and trying to learn more about the process. Thanks in advance.
I like to set the expectation early in the process. I give them a time limit of how long I’m willing to work on this deal. I walk in the dealership, meet the sales person and tell them, “you have an hour of my time”. Once that time is up, I go to another dealership. I don’t want to be there all day, because they’re trying to wear you down. During that hour, I remind them of the remaining time I have left. Take control of the situation. This is a good video with a lot of great advice
Something that has served me well when actually buying a car is to find what I want, then ask "Give me the BEST price you can on this. If you need to talk to a manager first, do it now. But, no counter offers. ONE price and if it's better than the others I have, it's sold. If not, I leave". And stick to it ! - Here's the thing, if a salesman says "THIS is our very bet price", then when you thank them but start leaving, THEN they say they may can do a little better, then they lied the first time, period ! It was NOT their best price after all, but they said it was. F-that ! Go several places, get ONE best price, then buy the best, most honest price you get. If those are still not low enough, don't buy it ! Why people play this game with sales people is beyond me. Doing this puts YOU in control and free from games and lies.
If you don’t haggle you’ll never get the best price. In this scenario, even the last place you went to probably still would have come down on their offer; you just found it acceptable
I had a new car salesman excuse himself to go speak to his manager at least four times. This was giving me a bad feeling, so I said to him "if you get up to see your manager one more time I'm walking out". He did and I did.
And how did that work out for you ..? Lol do you think you own … they don’t give a shit they will sell it to the next customer remember it’s ALWAYS , your loss
I was so glad to hear you say how much people hate buying cars. I get anxious and angry just watching your skits, even though I have learned so much and feel so much more empowered for my next purchase. All I can think of is how much I have been taken for over the years. Love your videos!
Every time I purchase a car, it seems the dealers have new tactics to cheat customers. No matter how much I learn from each experience, I never feel prepared for the new things they throw at me.
When I purchased a Tacoma from a dealership the salesman said that he needed to speak with his manager and left us in his office. After about 15 minutes of waiting I noticed he left the intercom on and most likely was listening to the conversation my friend And I were having in his absence. We played it up once we knew we were bugged and suggested we should go across the street and see the Ridgeline at the Honda dealership.
I love the father/son relationship. I miss my dad. It's a beautiful thing to have a harmonious business relationship together. Thank you for the advise, too.
I firmly told the sales person up front I will have a hard stop in an hour deal or no deal and bring the manager out now, that worked for me and got the deal done in an hour
I offer a fair price and tell them " Give me a yes or no answer, if it's no, no hard feelings I appreciate you being honest and will still consider their dealership in the future." We always reach a conclusion in about 20 minutes.
I think that's what I'll do the next time, if there ever is one. No way I'm ever spending the entire day to buy a damn car. It's ridiculous how long it takes.
You're 100% right. Everywhere I worked the younger guys had their hands held by the sales manager. As a veteran salesman, I would walk into the office grab the file (invoice and other info on car), touch desk( inform the SM of the situation) and then work the deal by myself. In a difficult negotiation, I would say I have to talk to the manager then go to the lounge grab a drink, and then come back.
had this happen to us about 2 months ago. guy states "ill have to talk to my boss" after agreeing to our down payment. after going to the bank and getting the down payments, all of a sudden the boss says no, even after he had already verbally agreed. after some digging, i find out the "employee" actually was the boss, and flat out misrepresented himself while lying straight to us. business men have a nasty habit of totally misrepresenting themselves to screw you over. bring your lawyer with you when shopping for a car in North Carolina
Keep your wife waiting out in the car. When the salesman makes his first counter offer, tell him/her to hold on "while you check with your wife," Oh, and be sure to point out that ALL your purchases are accompanied by a "Payment Origination Fee" of three hundred dollars.
Funny. That Payment Origination Fee needs to fluctuate to match whatever bs fee the dealer says can't be removed but can be (we know what's removable these days).
Oh that's VERY good. I have never paid fees, only charged them. I just had a dealership call me and wanted to buy my car, but I had to go to them. Really? Ok, I'll go. My fee is $400. Noone has many cars in the lots these days and mine isn't one of them
I've been in the business for 12 years and always ask my customers this one simple thing. What do you think a fair profit for the store would be on a $40,000 product? Most people tell me $1,000-$2,000 and that's what I sell it for.
I’ve never sold cars but have been in sales all my life. This is what I have to say about sales. Sales is a game and if you learn how to play the sales game you will be very successful. One more thing is that the best salesman are not those who are fast talkers 😂 the best salesman are the best listeners. Read that again the best salesman are the best listeners. Thanks for your info
@@jeffhildreth9244 A car sales person is never best for the customer. If you, as a customer, leave thinking the sales person did best for you, you can be sure of one thing. You paid too much.
The “us vs. them” really hit me hard in my year as a RV salesperson. I like people and my goal was to get them into the best RV possible for their needs but clients always came in with an adversarial attitude thinking my purpose was to screw them out of money. The fact that they wouldn’t believe I was on their side made it draining. As I explained to people, I can’t build a career selling you one RV, I build my career by selling you this RV and making sure the experience is great so when your needs or circumstances change, you come back to me for your next one…and the one after that. I couldn’t hack the inherent lack of trust, when all I was trying to do was help.
That’s funny, because just this past weekend I was at a NY Dodge dealer where the salesperson visited his sale manager over a dozen times. Thanks to watching your videos I almost has fun trying to negotiate on purchasing a 2022 Durango with the packages that I wanted. The dealer messed up on 3 things. 1, The vehicle that I wanted was yet at the dealer but in route, so the salesperson tried to get me view a much more expensive car. 2. They low balled the value of my suv leaving my no credit to use for a down payment for any new car and 3. Because the car was not yet at the dealership the sales manager refused to apply all of the advertised rebates. What a sham.
This is why I only buy cars when absolutely necessary, then let that dealer do warranty work. After warranty, I take it somewhere else for maintenance and repair to screw the selling dealer. Now that I learned dealers make money on warranty work, I'll take my car somewhere else for warranty work too. Love your channel and hate car dealers.
That's all the service department is for, really: Warranty work. Dealerships would really rather not have them, but are forced to by automakers. They drain profits, even in the best cases. Tools, equipment, parts inventory, wages... They almost never pay their own way.
My GM once told a customer: we want to make as much as possible - you want to save as much as possible... somewhere in between there's a deal. I thought the was pretty straight forward.
True story and worthy of a bit more time to try to close a deal. The buyer still needs to know all the dealer tricks. That statement is a trust earning salesman tactic. No doubt.
A couple of years ago I was at a dealership collecting a car I'd bought the previous week. My salesman was out on a test drive so I was shown to a seat to wait. There was a couple buying a car at a desk with a salesman a few yards away and I was kind of earwigging the conversation. The couple seemed to be having trouble agreeing a price and I heard the salesman say "Lemme go have a word with my manager." He went away to a glass sided office in the corner. Although the couple couldn't see him, I could from where I was sitting. He got a cup of water from the dispenser. He had a laugh with a colleague. That was it. He then strode back to the expectant couple waiting to hear if the manager had said "yes"... (UK)
As a former salesperson (that is still friends with my manager at the time from working in the business 15 years ago)- I can tell you that deciding what to eat for lunch and talking about where we are getting drinks after work is the MAIN discussion going on. Sometimes we would talk about the car deal before I would go back out and just say the same thing I had already said.
@@Fastdonkeynads I mean. Reading comprehension is a thing. But I would ask...what is your point with your response keyboard warrior? and no. no one lies. Especially. car salespersons. Go buy a car! You'll love it.
@@Fastdonkeynads Where was the lie? The salesmen say they're going to talk to their manager, they don't necessarily say what they're going to talk about. Next time, read and understand before firing off your keyboard warrior response
The best possible move: Decide what you want and tell them you are going to three dealers and will buy from the one that gives you the lowest price. ONE shot, no negotiations. I did that, the salesperson called me a week later and I told them I bought from another dealer. They asked why, and said they could have beat that price, and I told them they didn't, and I told them they had ONE shot. Don't play their games; I'll buy from the dealer across the city or across the state if I will pay a dime less.
@@jarryd405 right but a town or 2 away would be what , maybe $40 - $100 TOPS in gas? I'd say that's obviously worth saving a $1,000- $3,000 on a vehicle.
The “talk to the manager” has been going on since the Model T. Salesman used to take your keys for a test drive and not give them back. Ten years ago they did that to a friend,retired policeman, that worked until he called 911 and they were ready to give the new car away after that.
I prefer to negotiate a deal. Following your advice lets an educated buyer to get a better deal than a "no haggle" price. The best deal is made when you are willing to walk out the door. I've had a sales manager shout as I pushed on the exit door - you've got a deal! I've also walked out knowing I found the floor and called back a few hours later accepting their last offer.
I remember the time I traded in my car for a new one. Dealer thought they were getting the better of me by a grand or so. Did not pay that much attention to my trade-in and it was a dark night. Called me up a week or so later and asked me why I didn't tell them about the dents in the fender from the wife running into a cart at the grocery store. Told em, huh, I would have hoped you looked at the car you were buying for such an obvious issue. I assumed you knew about the car when you looked it over. I also found it effective to bring my 3 year old with me and get her an ice cream cone on the way in and proceed to let her crawl all over the cars in the showroom. Amazing how fast I put that deal together. I would also tell the sales guy they got one trip only to go see the manager, after that I would leave.
the last dealership i dealt with was excellent. i've had two really good experiences in my life. i get sick of the back and forth nonesense. i can do the math myself. i just tell the sales guy now to bring the manager over and talk with me rather than wasting time.
I just bought a car a few months ago and was reminded how despicable this whole process is. I was there for nearly 6 hours. For every little rebuttal I had, the salesman would disappear for 15 minutes talking to the manager. From where I was sitting I could literally see them laughing and bullshitting. Meanwhile I was left at the table. Dude didn't even offer me a beverage or a snack, which I think would have been a nice touch. If I didnt need a car that day, I would have walked out. I am also convinced they are deliberately keeping you there long to fatigue you mentally. By the time you get to finance, all you want to do is get out of there and its much more tempting to just say yes to anything
Keep in mind, dealerships make a ton of money (most of it) through the service department. That's where the real profits are that sustain dealerships. New car salespeople generally get a very small percentage called "flats" if they sell a car. It's not much. Used cars, depending on the markup, salespeople get a bunch of commission off those sales.
Thank you for pulling back the curtain on all this back and forth nonsense that goes on at the dealership! That is why people dread walking in to the showroom!
Got up and walked out over $25. They wanted me to come up and I wasn’t budging. I know it’s only $25 but I had my price and they had theirs. Neither won. Principle of the transaction.
In 2005 we were at a dealer and the salesman said he had to go to the manager with our offer. We told him that if he got up from the desk to leave us, we were done and headed to a different dealer. He then called the manager and when he came, we lowered our offer because of the inconvenience. We went somewhere else and got our deal.
It's amazing that at most dealerships, the salesperson simply leaves you alone in their office while they talk to the "Manager". There is no offer of a coffee, and nobody else comes over to engage you in discussion. To me, that is generally a clear signal that I should leave the dealership and go elsewhere, since at that point, they think of you merely as a number.
Funny thing, a toyota salesperson asked my wife and I if we wanted water. We said sure and he proceeds to let us know where it was so we can go get it. Trust me , he lost the deal over water lol. Oh he also let us know he was a virgin and assumed we liked hot sauce.
A good Salesperson always offers something to drink or even eat. Also, its an unwritten rule that you do NOT talk to people at another Salesperson's desk; especially anything car related.
Once went to look at a car about 2 hours from where I live. Test drove it and I did like the car. I went to the office and they already had paper work and was asking me how I would pay and other such stuff like we already agreed I was going to buy it. Then I asked them what we can do about the price. They told me that it was marked as low as they could and couldn't go any lower. I said ok, goodbye and left. They looked dumbfounded. I guess they thought a person who drove 2 hours to look at a car was an easy sell.
I went into a new car dealer a few years ago and after a bit of discussion about various cars and prices, I decided on a model that I liked. Then the salesman told me that he had to take it to the manager for approval. Five minutes later, he had not come back. I didn't know if he was incompetent, if his manager was incompetent, or if he was trying to impress me with how hard he was trying, but I walked out. If, between the two of them, they had no idea what the car was worth, I didn't want to deal with them. Two years later, they were out of business.
Thanks guy!! I just closed my first sale last night with all of your useful information. I was able to get a great deal with all the information from your videos. God bless y’all!
If told that, I've said, "look I'm the top guy in my organization, I need to see the top guy in yours. If he's too lazy to come out here, I'm gone. Get him out here now". I've often walked. Never give them your car keys. Negotiate as if you are financing the car, then (if you can) pay cash. I've done that and them losing points on both ends really irritates them. Sadly, they are nowhere near as smart as they believe they are.
I just bought a car from a dealership today, I honestly had fun negotiating and think I got a great deal based on a lot of research. This channel has helped a ton to be equipped
I was held hostage at one dealer. Refused my keys to leave when I felt uncomfortable and was yelled at by the finance person. I literally have the utmost distrust at the dealership that it puts me into full panic and defense. I have not still met a good salesperson who has been helpful or courteous.
I'm in the market for a car, and I had a salesperson hang up on me recently when I called to ask a question. They then emailed me to ask why they haven't heard from me! Truly amazing. Your experience sounds horrific, if not illegal!
Me too!!!! I kept mentioning that I was not happy with any of the deals and that I needed to leave so I could go to work later on but they kept walking me around the dealership showing me options. This was two weeks ago
Go in cold as ice as if you have no soul. Tell the salesman that you need to talk to your manager. Get up mid conversation and walk outside. Flip it on them.
The biggest bs is when the salesman ask you how much can you afford a month. What's even more mind boggling is people fall for it. Negotiate the total price of the car not your monthly.
That’s why they use the 4-square method (monthly payment, down payment, trade in, blah, blah, blah). Just tell them to give you out the door price. Buying a car shouldn’t take 4 hours
I don’t know how this was in my mentions, but that tactic never worked on me on all of my deals. I just bought my wife a G-class Mercedes and got the deal what I wanted was because I know my worth. Basically my credit is almost 800 so all the bs you can keep that because I can leverage my money and credit else where. I told one salesman that was trying to pressure me into making compulsive decision that I’m not good with that offer and this is my final offer. The salesman told me that he can’t do it at that price and I told him that’s cool I’m going down the road and get it for that price. He then said this the best price from all the other dealerships and if you not going to buy it now you are going to get screwed. I then said YOU NEED TO SELL IT I DONT NEED TO BUY IT!! He then looked confused and I said it again and left. Two days later I came back to the same dealership I pulled up in my vehicle for the price that I wanted and turned around and got a better deal than what I initially wanted and that salesman was shocked and I told him he could’ve had that commission.
Pro tip: When the salesperson goes to 'talk to the manager', don't be the patsy and sit in the office stewing for ridiculous time, take a walk... edge toward the door... walk the lot... hint to the salesguy that "although you really want the car, you're really hungry / gotta phone the babysitter/brother/mother".
Its never fun buying a car but i found what works for me is i do my homework on car, options, purchase price, trade value and finance % if applicable then say this us what i want. Never waiver and i have said countless times this is what will get a deal done today, no hard feelings if you can’t someone else will. Also, have stood up extended my hand and said thanks for your time, resulted in either me walking out or getting my numbers. Just make sure your numbers are reasonable.
By making the customer sit and wait for a LONG time while the salesman "checks with his/her manager"...this is a proven strategy by the dealership as the customer soon feels that he has "invested" sooo much of his time into the process that he will change his original position just to get the deal over with...I have purchased 20 vehicles in my lifetime and I have taken as little as 5 hours to as much as 8 weeks to complete a deal...patience is a key to getting your price...and I always remind the salesman or manager that he is not selling me something that I don't already have, and that is basic transportation...and when they ask "aren't you EXCITED about getting a new car", I indicate NO and that it is simply a business transaction and again you are not selling me something that I don't already have.
I was helping my father purchase a SUV 15 years ago. The salesman quoted a monthly price of $750, which I immediately objected, since Dad was retired on a fixed income. I told Dad let's leave, and the Mgr, magically appeared at the door. Long story short, they came back with a monthly note of $540. The Mgr. told my father he never saw a family member fight for his customer the way I did for my father. The salesman didn't seem really happy. But, the deal got done.
@@chriskeel3096 respectfully, where my parents lived, the mortgage payments were significantly more than that, average home prices around 250k at that time. $540 for his truck payment fit comfortably within his budget as a retiree which was our goal.
Carvana is a rip off. How can they possibly know what a vehicle is worth without looking at it. They offered me $5,000 for my 2016 mustang gt/cs. This was in 2017 it only had 5,000 miles (estimate). Today it has just under 33,000 miles on it. It still books for over $28,000. That is todays (3/16/2021) numbers.
@@rav-tv372 You are correct. I have a 2005, myself..not a GT, premium convertible. Does have hi miles 130k, never saw rain or snow, leather, all options, garage kept. Got $616 offer. Made my day...like to buy one for that!
They sell old rentals and used cars… you know how many people come In begging real dealers to help them out of their shitty car they got from carvana? Everyday..
@@justtrashmedia I have seen the light! Still holding on to my pristine 05 convertible...know it's time to let go but damn, that car is fun! Grandkids think they're special in it.
Hey, I just wanted to thank you for your advice! I got my VERY FIRST LEASE for a car. Subaru Solterra, and I'm loving it. It's helping me save a lot of money to help my dad with his car payments, and other payments. Thanks for your advice
4 years later this video is absolutely relevant.....still. Just left a Honda dealer in Canada. Same old games of extracting the MOST from an individual rather than moving metal for a reasonable profit.
good points, 20 years ago people bought a new car every 3-5 years, now it averages 8.4 years.. Dealers are making it uncomfortable to buy new cars, so people are buying them a lot less. I am interested to know if dealers are aware that the more they push the customers the more the customers are waiting longer to buy a new car.
In Portland Oregon, there's a particular car dealership with a mirrored wall in the showroom. When my sales guy went back to 'talk' with the manager, the sun was just going down and the dealership turned on the lights in their lunchroom, behind that mirrored wall. The conditions were just right for me to see my sales guy 'talking' to his manager. Which turned out to be my sales guy passing a football back and forth with some guy who just finished his lunch. Oh well.
I've always gone through a credit union. Tell them what I'm looking for and they do all the work. If they call and it's not what I want, I tell them thanks, no deal and hang up. There's other options now than sitting at a dealership.
@@bsilva5806 yes, credit unions are always cheaper. Plus at the end of the year, they share profits with you. It's not much but better than banks taking money out for fees every month. I don't get charged any fees and I set up my savings account to cover my checking if I run short. No fees.
I love the obvious bond you have with your pops. (My adult daughter (39) also refers to me as pop/pops and even padre, as she has since early high school.) 🙂
I went to purchase a "slightly" used Cadillac sedan, worked out the numbers which seemed too easy of a sale. Left with a smile, but when I got home, I noticed an issue with the stereo. So instead of drive 70 miles back to the dealer I purchased the car, i took it to my local Cadillac dealership. After waiting for about 30 minutes, the service writer came to me and said I have some bad news....The radio was just the start, but what she told me was, the body had been 70% repainted on the lower half. The body shop manager walked me through it and showed me that there was a big issue here. I took it back to the dealer I purchased it from and was able to get my money back. They played dumb to the issue. Go figure. But, the dealership I took it to was honest and made me a great deal on another Cadillac that they first could not move on.
The problem is that “I want your best price” is like saying “Give me your shittiest discount because I don’t know how to negotiate”. If salespeople actually cared about their customers they’d give people the sticker price + registration + taxes and nothing more.
I had a salesmen do this to me 3 times taking like 10mins each time, on the third time I snuck around to see what he was doing, he was just laughing and having Coffee with the other salesman, when he saw me I walked out and he chased me but I just left
So well said. Bought a car yesterday and wasted hours to ultimately get to a price that still left me feeling like I could have done better. So it leaves me unsatisfied and less happy with my purchase. I truly despise car dealerships that aren’t flat price and I look at dealers and salespeople with total disdain. All they are trying to do is figure out how much they can rip me off.
I had a sales mngr. tell me one time. And we were $100 apart. This was in 1972. He said, “ are you going to walk out the door for $100”, and I said “ are you going to let me”? I walked, bought something else from another dealer, and got a call the next day saying he would take the deal I wanted! Too late.
I always insisted on talking to the fleet manager in order to avoid that 'song and dance' between sales person and sales manager. Perhaps most of all, I hated dealing with the finance manager, and all the crap they try to ram down your throat even though I was pre-approved at my credit union.
Biggest scam out there after market parts just took my friend to dealer and they try to hustle him for added 2k I counter told them 0 that’s my final if your manager comes back I am walking out. Guess what the salesman did gave us what we wanted. Double check pricing dealers price match and don’t have to be similar package cars.
The trick to sales is to get the other guy to do what you want and make him think its HIS idea. "I want your best price" asked by a customer really means "convince me that I've out-negotiated you and am at a price I'm comfortable with."
I agree with what you said about not wanting to spend 4 or 5 hrs to buy a car. What used to be my local small town dealer where the salesmen had the green light to set the deal rather than going to the sales manager.... Now that small town dealer is gone..... I went to a larger Jeep dealer in 2018. Test drove a vehicle but left pretty quickly when the Sales Manager quoted me a price 2k more than advertised.... I called him on it and he had some lame excuse about a misprint. He called about a month later asking if I was still looking and I said NO..... He said “And you didn’t get the Life time Warranty did you?” I said no I didn’t but I also didn’t pay nearly as much as he was asking either....
Love the fresh format. It is a common negotiating tactic to keep the decider away from the table, so its understandable that the salesman is the sales manager's negotiator. I often negotiate on behalf of my wife who is home and I show the car to her on the test drive. Often I can make demands on her behalf that I don't have to justify personally so I don't get stressed in the dealership.
I worked briefly as a salesman at the car store once. Sometime I was acting as the sales manager and sometime another sales person acted as the sales manager. Basically we would B/S for a little while, have a cup of coffee, then go back to the customer and make a small tweak in the price and tell the customer how hard I was working for them. It's mainly B/S.
I found a used Volvo seller/mechanic that I love. He's honest when fixing cars. He doesn't charge a phony "doc prep fee", and he openly sets prices based on kbb. He will negotiate, but my experiences with him have been so smooth, and the cars I bought from him held up, that I've bought several more cars from him that I probably would never have bought from anyone. The process with him is honest and easy, so when he has a new car I'm interested in I don't have that dread of having to 'deal with the sales' part. He probably could have made more on a signal deal from me but he's definitely made more from me overall because it feels so easy to trade in my car with him I trade out cars way sooner than I normally would.
The easiest buy I ever had was when I bought through a dealers fleet services side. I had a friend who worked in the office at the dealer and introduced me to the fleet manager. Wow no B.S. at all.
@@pavementsailor was this recently? If so where? Most of them around my neck of the woods in Washington won’t give you the time of day anymore unless you are from some company. It is sad one can’t just go get it done quickly and you are forced to play the ping pong game.
@@ruthmichigander well it was on a yet to be delivered Ford Maverick . It was at Astoria Ford in Astoria. Oregon. In fact I remember initially putting in my request to Ford for the intent to purchase a Ford Lighting EV and I put Astoria Ford down as they had good reviews and they are close. The Fleet manager sent me an email about the order. The base Ford lighting is classified as a work or fleet truck. So that was my avenue to the Fleet mgr. When the Maverick was introduced I realized this was a better fir for me. I went in to see Jason Mickle, Fleet Manager, to see if I could change the order to the Maverick. 20 minutes later it was done. I sure liked working with him rather than the regular sales staff. (Not that there is anything with their sales staff just in general) Now that doesn't mean things might not change. I hope not. But I haul cars for a living and Ford is one of our contracts. There is a very good possibility i will be able to load my pickup at the rail terminal and deliver it to my dealership '- finalized the deal wait a bit for prep and detailing, and then reload it and take it home..I will take pictures and post a link in YAA if this ever happens.
@@pavementsailor very nice! Good luck with your pickup! As we both have said just way easier dealing with Fleet Manager. I was treated so shabbily by a sales person at the dealership I had previously bought 2 new cars from that I won’t enter their doors again. I think some here in Puyallup, Washington have forgotten who puts bread on their table.
I've NEVER has a problem buying a car cheaper than most (except my 1st car.) Research prices of comparable cars to multiple dealers. Lowball a few grand (safe around $4-5k) and let them know you won't haggle and importantly willing to walk away. Another must is included in your offer tell them your offer includes any tax/title/license/fee and settle on total price not monthly (because the dealer will just extend the terms.) I found from talking to several owners of similar cars, I usually got mine cheaper by at least $2k. Edit: another must is shop at the last day of the sales month (not always on the 30th/31st) the dealer is more apt to sell to make their sales number for the month.
I stepped in a dealership where they cornered me. Where almost shouting. And calling me names like penny pincher and I was actually called cheap. I lambasted them so many review sites that i got a call from the owners asking me what’s it going to take to stop the negative reviews. I said fire these three aholes in your dealership and I’ll remove the reviews. They said they wouldn’t. Well the reviews are still up today. And I never went back to a dealership with their name on it.
Bought a car from Ray when he was at Scottsdale Acura 2005, he is a straight shooter, no BS. Bill A
Bill thanks for the kind words, it means a lot. Stay safe. Ray
@@support2115 I bought from Ray when he managed the Acura dealer in Scottsdale, so before they had this Youtbe
Always get yr bottom dollar Then tell them you hv a Trade in! DO NOT GIVE THEM YR KEYS TO YR VEHICLE THEY PLAY GAMES WITH YOU! Also if they test drive yr vehicle GO WITH THEM! They go with you if u drive a new car!
I’ve seen horror stories when a sales person purposely crashed a customers car ( their trade in ) so 9 times out of 10 they would just buy a new vehicle! It’s a big game it’s a big show! Once u sign them papers they DONT WANT NOTHING TO DO WITH YOU AT ALL !!! If they seem that they do they are full of Shiiiiiit!
NEW CAR SALESPEOPLE ARE NOT FAIR AT ALLLLLLL! OMG Such BS! I’ve bought new cars for 32 years TRUST ME! All are legal crooks!
@@michaelwhite9863 Which also makes me convinced that the manufacturers are in on it too. Just as McDonald's corporate is in on all of the operations of their franchises, so are the auto manufacturer's in on everything that the dealers do. The entire auto, truck, and RV businesses are scam artists from top to bottom. Why is it when you go to a Walmart you pay the price that is on the item. Because you know that the item is priced fairly through the Capitalist supply and demand processing. Why is this not the case with vehicles? For the simple reason that vehicle manufacturer's and dealers don't want to be fair. They are thieves who want to steal money from most people who are used to playing fairly. Unfortunately I believe that government regulation has to come about for this industry with harsh penalties for not complying.
All customers want is to drive out with a car and not feel like they've been scammed.
And they shouldn’t be condemned from their past on what happened 3 years ago when you are clearly making the right amount of money to be able to afford the car they want today.
What do you think a fair profit for the store would be on a $40,000 product?
@@Saturdayz_In_The_Fall unfortunately, that's the doing of financial institutions, not dealerships.
Jon Gilbert I
Just
His father’s job was to scam them for as m8ch as possible, even though they both try to justify all this to themselves and make it look somehow “normal behaviour”. Sad.
The first thing I think of when I hear "I have to go talk to the manager" is that the salesman just wants to go to the bathroom and stare at the ceiling for 20 minutes to test my patience.
Yes, I think part of it is to stall and wear you down.
Yeah, and watch the movie "Fargo". It gives a perfect example of what many salesmen and managers do in these situations.
Like how detectives leave you sweating in an interview room, lol
And they have microphones in the office listening to you and the other person talk so they know exactly what you will pay
@@rmoldafsky Typically the office phone system is set up as the listening device... that's what both stealerships I worked at did.
This happened to me at a Nissan dealer. Was in the salesmans office. I wrote out an offer, what I wanted to pay for a certain car, stock number on the sheet, what I wanted for my used car, etc etc. He looked it over and said "I will go take this to the sales manager and see what he says". I was in the office with a buddy of mine, talking about the car, the salesman, the deal and what I thought my chances were. My girlfriend was wandering around the dealership looking for a car for herself and happened to walk by the door of the sales manager and could hear ME talking in the office of the salesman on the sales managers speaker phone. The salesman had connected his speaker to the other phone using the extension to extension. Sneaky. The GF came in and told me that she just heard me on someone's phone. That's when I said "We're leaving". We all got up and started to walk out. Got into my car we came in and drove off without saying a word to the salesman. Pretty scummy practice.
In some states, it is a criminal violation if the wiretapping does not gain consent of both parties
@@jeffellis1800 You nailed it!
How do you know that the sales manager was at home or something like that and couldn't be there. Why didn't you just simply ask. You just assumed what was going on.
@@dklippylive9930 Must have been a car salesman and did it thats still illegal
@@dklippylive9930 What are you talking about? The GF heard the buyer's voice coming out of an extension in the sales manager's office. The buyer was NOT on a phone call with anyone - the sales manager and salesman were listening in to the buyer's conversation in the office with their buddy.
The relationship between the son and father is precious. I love it.
In the movie "Fargo" the salesman told the customer he has to 'run in by the sales manager.' He went in to the guy's office and asked him if he has tickets for the Big Game this weekend. Then he walked out and told the customer he can come down a hundred bucks and that "we've never done this before." I envision the sales manager talk scenario as being a variation of this.
It's always their first time going this low.
Hey Bobby, I love the Fargo reference. Lester Nygaard! The ultimate scumbag salesperson.
Always Thought The Manager’s Office was a bunch of people just hanging around the water cooler.
Thanks for confirming it.
I figure they go in and sit and watch tv for 15 mins then come back and continue the scripted sales pitch
It's not Jerry lundegard in Fargo.
I have had salespeople tell me "I have to go talk to the manager".
I replied "I'll go with you"
If they say "no" then while they're gone I walk out..
Nice, lol
I give that once. On top of my initial caveat of want to drive out in less than an hour.
My money, my rules.
Will do my best to be nice/polite and respectful... when it seems that a salesman is being rude, I've made it clear it's my money. NOT theirs...
@@user-lj5ri3gp5o I just had to walk away from a car I wanted be cause they were playing games and trying to waste my time. They tried that go see the manager bullshit. I told him while your back there explain to them why I'm leaving.
@@johnreed9050 for sure...
Too bad it has to be that way, but if you're being treated in a straight forward matter (truthfully with no "games"), it'd be so much nicer for all involved.
@@user-lj5ri3gp5o
The twist in this is that I've known the general manager of the dealership since we were in middle school. I've bought other cars from him and paid a reasonable price for them. I was shocked that he would pull this shitty behavior given our long history. I told him the deal wasn't reasonable and I can't accept it.
As a former BMW salesman I agree with this 100%. It was totally frustating running back and forth between the customer , sales manager and finance. I get that we want to make money but I always thought that if the process were simplier that the customer would have a better experience. Which in turn may have equated to the customer referring business to the dealership.
Yes, wouldn't selling cars be fun if we, I don't know, just made it easier for the customer? Here is hoping that in time we can bring about that change. Stay safe, Ray
The last time a dealership pulled that on me I said "that's an insulting offer, good bye" (it really was... many thousands below wholesale value of the trade in). They said "what would it take?". I said, "Good Bye", Then we left. Getting older is empowering I no longer care about hurting con artists feelings.
Edit: Learned that after years - in ANY negotiation never be concerned/worried/fearful of WALKING AWAY.
Advice for ANY ‘fight’…🙏
Walk away, emotions cloud your judgement.
But why would we ordinary people have to submit to such abuse and deception merely to buy a car?
I'm in Australia and watched heaps of your videos, did hours of research and had my first challenge at negotiation for a 2021 Honda HRV today. Listed price was $31888AU and almost out of registration. l wanted window tinting, paint and interior protection and was offered $2000 for my 2009 Honda Jazz as a trade-in. Final price was $32000. I questioned the cost because of depreciation. I was told it's a whole new ball game now because it's harder to get new cars, so used cars retain their value. Therefore no budging on price. So after long pauses l thanked the salesman for working so hard for me, but l wanted a price closer to $30000AU. I walked away feeling satisfied and empowered. Tomorrow is another day. 😊
Here is a tip: Bring a briefcase with lots of papers you printed out from all kinds of websites. And some bogus spreadsheets that look really busy. Spread them all out on the table and keep looking at them as you negotiate. When you start hitting a wall in your negotiations, start slowly organizing and collecting your papers and put them back in your briefcase. You will immediately see the look of panic in the face of your counterpart. You may also have to stand up while you are still talking. Trust me, it works like charm every time.
😂
@In Cognito.....that’s called The Takeaway. Traditionally, it’s the salesperson who does this, but, yes, this is effective. The art to it is not to do it in a huff. You make the counteroffer.....then SHUT UP. If that sales rep starts talking right away, you’ve got the upper hand. If they remain silent, they’re on to you. He’s applying the same philosophy. You wait a reasonable amount of time....a minute?....then start packing up. Do it calmly, without expression, or comment. If, when you’re done putting the paperwork away they still haven’t spoken, you’re done. Stand, thank them for their time, extend a handshake....and calmly walk for the door.
Always get to that point and leave. They will call back at the end of the month if your price made them any money.
In Cognito, I absolutely love that. Gotta practice that. Well done😁
Great now I have to buy a printer 🖨
The more videos I see here, the less I want to ever walk into a dealership
This is the reason I buy from people I know or carmax. I hate spending 4 hours arguing over price.
@@troyeager8877 Well I see your point. But the customer is actually in full control.
@@troyeager8877 how is dealing thru carmax?
I have bought 5 vehicles through carmax. You don't get a super bargain. But I got vehicles throughly checked over and not going to the dmv in my area is a plus. I once had a truck shipped in from Colorado to Missouri. I was called to come look at because a small golf ball dinged got put in the rear bumper during delivery. They gave me the option to back out. I said it's a truck I'll still take it. They said that's not how we do it. They refunded my delivery fee of 400. Plus put a new bumper on it. I'm still driving it almost 9 years later. I plan on going their soon for my next.
Your right! Find a wholesaler who can be your middleman
Everytime I go into a car dealership, I feel like I'm getting conned.
Because you are!
I feel like I’m getting bent over the barrel.
I have not bought A new vehicle in 27 years. I have no desire to.
Purchasing a Tesla will blow you away. Went with my friend who bought and traded in a car and the whole thing took maybe 20m. It was crazy. We looked at each like that’s it???
Agree… I have know idea how this is a thing. Auto purchase and dealers on new cars. W-Wh-Why is there negotiating and that con feeling. Does not happen in other transaction.
The son is so sweet towards his father. I love watching this.
The son is very sweet. Lovely energy!
But father and son are apologists for an industry of organized crime.
Ugh! My Dad was in the business for 47 years and we were partners in a used car lot in the early 80's in Norfolk and EVERYthing said in this video is spot on. The nonsense made me hate the biz and I sold out after two years. A refreshing perspeciive from the YAA crowd - and yes Carvana and Zoom are new wrinkles on some old problems - nothing more.
In my experience, the only time a car deal goes smoothly, it’s when you are paying too much for the car.
That is the truth. My ex wife and I went in to buy a car. They wanted 10k for it, but it blue booked at 7. I knew all this info before going in. I said we would give 7800. Obviously more than 7. The manager told me no, lowest I'll go is 9800. I explained I knew the cars value and he told me, well I know someone else will pay 9800 for this car so take it or leave it. We left it. But he's not wrong. Someone else would have. Cars are valued as gold I feel and it's just become acceptable to people now.
Blue book and other validation services are all bullshit. if they say a car is worth $7k where do they get that info from? Can you ring them and ask them to supply one for the $7k they claim it’s worth? No. Cars are based on market value by the market that buys them. If no one buys it for $10k then it’s obviously not worth $10k but also if they do sell for that figure, then it obviously is worth it regardless of what a blue book claim it’s value might be.
@@martinsimek That's fair, but on the flip side when they are buying the car from you on a trade-in they use that same KBB excuse to offer you a shit bid. Its all broken
Kevin Brown nah. They use values given by wholesalers that buy those cars daily and know what they are worth. Remember they are buying your car to resell and make a profit as it is a business. It’s not a charity. They don’t want to really buy your car anyway. It’s you that want to use your car as part payment. If you think it’s worth $x then go and sell it yourself and deal with all the wankers and low ballers. If it doesn’t sell in a few months you are still stuck with it. Remember they will offer wholesale always. They sell at retail. Not the other way around.
@@martinsimek there is a difference between making a profit, and trying to run the dealership off that one cars sale. Greedy is still greedy regardless what name someone gives it to justify it.
I negotiate deals for a living and even I HATE buying a car. Mostly because I ALWAYS feel like I'm being lied to when I'm in a dealership. I COMPLETELY appreciate the fact that you have to make a profit to stay in business. So do I. My last car retailed at $42,999. I ended up walking out of there buying it for $35,500. That right there tells me how badly I could have gotten taken to the cleaners.
That will not happen now my friend it would be 48 grand
What year was this? I assume it was a used car. I work at a dealership. And that is way too low, way below invoice price. Mom and pop shop? Im trying see how is this possible
@@geraldlewis3803 yea exactly. You cant pay 8k less than msrp these days. Consider yourself super lucky if you can get it at invoice
@@driveruws What is the typical difference between invoice and MSRP? Is invoice like 10% lower, 5%, 20% ? I'm looking for a new car and trying to learn more about the process. Thanks in advance.
@@driveruws I think he is just lying. These sad people want attention.
I like to set the expectation early in the process. I give them a time limit of how long I’m willing to work on this deal. I walk in the dealership, meet the sales person and tell them, “you have an hour of my time”. Once that time is up, I go to another dealership. I don’t want to be there all day, because they’re trying to wear you down. During that hour, I remind them of the remaining time I have left. Take control of the situation. This is a good video with a lot of great advice
Something that has served me well when actually buying a car is to find what I want, then ask "Give me the BEST price you can on this. If you need to talk to a manager first, do it now. But, no counter offers. ONE price and if it's better than the others I have, it's sold. If not, I leave". And stick to it ! - Here's the thing, if a salesman says "THIS is our very bet price", then when you thank them but start leaving, THEN they say they may can do a little better, then they lied the first time, period ! It was NOT their best price after all, but they said it was. F-that ! Go several places, get ONE best price, then buy the best, most honest price you get. If those are still not low enough, don't buy it ! Why people play this game with sales people is beyond me. Doing this puts YOU in control and free from games and lies.
If you don’t haggle you’ll never get the best price. In this scenario, even the last place you went to probably still would have come down on their offer; you just found it acceptable
This doesn’t work.
I found this works. It’s just leg work. I end up saving thousands. Worth it!
I'm glad there are others who feel buying a car is a painful process. I'm glad I'm not the only one who feels that way.
I had a new car salesman excuse himself to go speak to his manager at least four times. This was giving me a bad feeling, so I said to him "if you get up to see your manager one more time I'm walking out". He did and I did.
And how did that work out for you ..? Lol do you think you own … they don’t give a shit they will sell it to the next customer remember it’s ALWAYS , your loss
@@tomcurtin7558 Actually I didn't buy anything until the following year. So I won.
@@mschiffel1 they they sold that car to another customer for all the money
@@tomcurtin7558 Good on them...but not my money! hahaha!
@@mschiffel1 aholess like make selling cars rough you spent hours of person time to leave over some bs he or she has no control over smh
The only time a car deal goes smoothly is when you’re being a yes man and letting yourself get ripped off
I was so glad to hear you say how much people hate buying cars. I get anxious and angry just watching your skits, even though I have learned so much and feel so much more empowered for my next purchase. All I can think of is how much I have been taken for over the years. Love your videos!
Every time I purchase a car, it seems the dealers have new tactics to cheat customers. No matter how much I learn from each experience, I never feel prepared for the new things they throw at me.
When I purchased a Tacoma from a dealership the salesman said that he needed to speak with his manager and left us in his office. After about 15 minutes of waiting I noticed he left the intercom on and most likely was listening to the conversation my friend And I were having in his absence. We played it up once we knew we were bugged and suggested we should go across the street and see the Ridgeline at the Honda dealership.
A dealership that done business with the family for years lost it when a finance guy told mom, no she can not sleep on it.
I love the father/son relationship. I miss my dad. It's a beautiful thing to have a harmonious business relationship together. Thank you for the advise, too.
I firmly told the sales person up front I will have a hard stop in an hour deal or no deal and bring the manager out now, that worked for me and got the deal done in an hour
What do you think a fair profit for the store would be on a $40,000 product?
@@note313 as little as possible. Do you pay full MSRP when you buy a car?
I offer a fair price and tell them " Give me a yes or no answer, if it's no, no hard feelings I appreciate you being honest and will still consider their dealership in the future." We always reach a conclusion in about 20 minutes.
I think that's what I'll do the next time, if there ever is one. No way I'm ever spending the entire day to buy a damn car. It's ridiculous how long it takes.
You're 100% right. Everywhere I worked the younger guys had their hands held by the sales manager. As a veteran salesman, I would walk into the office grab the file (invoice and other info on car), touch desk( inform the SM of the situation) and then work the deal by myself. In a difficult negotiation, I would say I have to talk to the manager then go to the lounge grab a drink, and then come back.
had this happen to us about 2 months ago. guy states "ill have to talk to my boss" after agreeing to our down payment. after going to the bank and getting the down payments, all of a sudden the boss says no, even after he had already verbally agreed. after some digging, i find out the "employee" actually was the boss, and flat out misrepresented himself while lying straight to us. business men have a nasty habit of totally misrepresenting themselves to screw you over. bring your lawyer with you when shopping for a car in North Carolina
Keep your wife waiting out in the car. When the salesman makes his first counter offer, tell him/her to hold on "while you check with your wife," Oh, and be sure to point out that ALL your purchases are accompanied by a "Payment Origination Fee" of three hundred dollars.
@Maritn Bulnicki, Payment Origination Fee! I like that one! Brilliant!
Funny. That Payment Origination Fee needs to fluctuate to match whatever bs fee the dealer says can't be removed but can be (we know what's removable these days).
Except, that’s usually not how it works and most people know that’s a lie. The person that stops in usually is the one who controls the deal.
Oh that's VERY good. I have never paid fees, only charged them. I just had a dealership call me and wanted to buy my car, but I had to go to them. Really? Ok, I'll go. My fee is $400. Noone has many cars in the lots these days and mine isn't one of them
Every time I have bought a car, it has been like having a tooth pulled in below zero weather
Simple solution, walk out & don’t return their phone calls.
yeah, it's a big pain in the ass. only one time did one salesman make it easy on me but maybe it was just the timing.
I've been in the business for 12 years and always ask my customers this one simple thing. What do you think a fair profit for the store would be on a $40,000 product? Most people tell me $1,000-$2,000 and that's what I sell it for.
I never take more than 30 min to sell a car.
I’ve never sold cars but have been in sales all my life. This is what I have to say about sales. Sales is a game and if you learn how to play the sales game you will be very successful. One more thing is that the best salesman are not those who are fast talkers 😂 the best salesman are the best listeners. Read that again the best salesman are the best listeners. Thanks for your info
BS "best" for whom.. the dealer or the customer.
@@jeffhildreth9244 A car sales person is never best for the customer. If you, as a customer, leave thinking the sales person did best for you, you can be sure of one thing. You paid too much.
The “us vs. them” really hit me hard in my year as a RV salesperson. I like people and my goal was to get them into the best RV possible for their needs but clients always came in with an adversarial attitude thinking my purpose was to screw them out of money. The fact that they wouldn’t believe I was on their side made it draining. As I explained to people, I can’t build a career selling you one RV, I build my career by selling you this RV and making sure the experience is great so when your needs or circumstances change, you come back to me for your next one…and the one after that. I couldn’t hack the inherent lack of trust, when all I was trying to do was help.
The whole this is why we cant have nice stuff comes to mind
That’s funny, because just this past weekend I was at a NY Dodge dealer where the salesperson visited his sale manager over a dozen times. Thanks to watching your videos I almost has fun trying to negotiate on purchasing a 2022 Durango with the packages that I wanted. The dealer messed up on 3 things. 1, The vehicle that I wanted was yet at the dealer but in route, so the salesperson tried to get me view a much more expensive car. 2. They low balled the value of my suv leaving my no credit to use for a down payment for any new car and 3. Because the car was not yet at the dealership the sales manager refused to apply all of the advertised rebates. What a sham.
This is why I only buy cars when absolutely necessary, then let that dealer do warranty work. After warranty, I take it somewhere else for maintenance and repair to screw the selling dealer. Now that I learned dealers make money on warranty work, I'll take my car somewhere else for warranty work too. Love your channel and hate car dealers.
That's all the service department is for, really: Warranty work. Dealerships would really rather not have them, but are forced to by automakers. They drain profits, even in the best cases. Tools, equipment, parts inventory, wages... They almost never pay their own way.
My GM once told a customer: we want to make as much as possible - you want to save as much as possible... somewhere in between there's a deal. I thought the was pretty straight forward.
True story and worthy of a bit more time to try to close a deal. The buyer still needs to know all the dealer tricks. That statement is a trust earning salesman tactic. No doubt.
A couple of years ago I was at a dealership collecting a car I'd bought the previous week. My salesman was out on a test drive so I was shown to a seat to wait.
There was a couple buying a car at a desk with a salesman a few yards away and I was kind of earwigging the conversation.
The couple seemed to be having trouble agreeing a price and I heard the salesman say "Lemme go have a word with my manager."
He went away to a glass sided office in the corner. Although the couple couldn't see him, I could from where I was sitting.
He got a cup of water from the dispenser.
He had a laugh with a colleague.
That was it. He then strode back to the expectant couple waiting to hear if the manager had said "yes"...
(UK)
As a former salesperson (that is still friends with my manager at the time from working in the business 15 years ago)- I can tell you that deciding what to eat for lunch and talking about where we are getting drinks after work is the MAIN discussion going on. Sometimes we would talk about the car deal before I would go back out and just say the same thing I had already said.
Exactly!!!!
What is your point with this comment? That you lie so openly that it leads to honest discussions with your friends?
@@Fastdonkeynads I mean. Reading comprehension is a thing. But I would ask...what is your point with your response keyboard warrior?
and no. no one lies. Especially. car salespersons. Go buy a car! You'll love it.
@@Fastdonkeynads Where was the lie? The salesmen say they're going to talk to their manager, they don't necessarily say what they're going to talk about. Next time, read and understand before firing off your keyboard warrior response
At least you’re being honest. But most consumers already knew this.
Ray and Zach look like two guys I'd go have a coffee with and listen to these stories all day!
Dad is funny and refreshingly honest and helpful. Son is adorable! Love the vids, guys. Thanks.
You thinking that is why these salesmen keep ripping people off
The best possible move:
Decide what you want and tell them you are going to three dealers and will buy from the one that gives you the lowest price.
ONE shot, no negotiations.
I did that, the salesperson called me a week later and I told them I bought from another dealer.
They asked why, and said they could have beat that price, and I told them they didn't, and I told them they had ONE shot.
Don't play their games; I'll buy from the dealer across the city or across the state if I will pay a dime less.
Do all negotiations on line with multiple dealers. No reason to go into a showroom to negotiate price.
You will waste money one fuel to save a dime. Won’t be taking your tips to the bank
@@jarryd405 right but a town or 2 away would be what , maybe $40 - $100 TOPS in gas? I'd say that's obviously worth saving a $1,000- $3,000 on a vehicle.
You can call all over the country now to get the lowest price then bring a quote to your local dealer. See if they can beat or match it.
Squeeze them most dealers squeeze people every day
The “talk to the manager” has been going on since the Model T. Salesman used to take your keys for a test drive and not give them back. Ten years ago they did that to a friend,retired policeman, that worked until he called 911 and they were ready to give the new car away after that.
You know you’re getting old when you are no longer nervous when you walk into a dealership
100%
I prefer to negotiate a deal. Following your advice lets an educated buyer to get a better deal than a "no haggle" price. The best deal is made when you are willing to walk out the door. I've had a sales manager shout as I pushed on the exit door - you've got a deal! I've also walked out knowing I found the floor and called back a few hours later accepting their last offer.
I remember the time I traded in my car for a new one. Dealer thought they were getting the better of me by a grand or so. Did not pay that much attention to my trade-in and it was a dark night. Called me up a week or so later and asked me why I didn't tell them about the dents in the fender from the wife running into a cart at the grocery store. Told em, huh, I would have hoped you looked at the car you were buying for such an obvious issue. I assumed you knew about the car when you looked it over. I also found it effective to bring my 3 year old with me and get her an ice cream cone on the way in and proceed to let her crawl all over the cars in the showroom. Amazing how fast I put that deal together. I would also tell the sales guy they got one trip only to go see the manager, after that I would leave.
They should engrave on your tombstone, "Legendary Car Buyer."
Things that never happened
the last dealership i dealt with was excellent. i've had two really good experiences in my life. i get sick of the back and forth nonesense. i can do the math myself. i just tell the sales guy now to bring the manager over and talk with me rather than wasting time.
I just bought a car a few months ago and was reminded how despicable this whole process is. I was there for nearly 6 hours. For every little rebuttal I had, the salesman would disappear for 15 minutes talking to the manager. From where I was sitting I could literally see them laughing and bullshitting. Meanwhile I was left at the table. Dude didn't even offer me a beverage or a snack, which I think would have been a nice touch. If I didnt need a car that day, I would have walked out. I am also convinced they are deliberately keeping you there long to fatigue you mentally. By the time you get to finance, all you want to do is get out of there and its much more tempting to just say yes to anything
Keep in mind, dealerships make a ton of money (most of it) through the service department. That's where the real profits are that sustain dealerships. New car salespeople generally get a very small percentage called "flats" if they sell a car. It's not much. Used cars, depending on the markup, salespeople get a bunch of commission off those sales.
Thank you for pulling back the curtain on all this back and forth nonsense that goes on at the dealership! That is why people dread walking in to the showroom!
Great Channel guys. Me as a father of 3 boys love your relationship as father and son .
Agree here, fortunate family.
Got up and walked out over $25. They wanted me to come up and I wasn’t budging. I know it’s only $25 but I had my price and they had theirs. Neither won. Principle of the transaction.
In 2005 we were at a dealer and the salesman said he had to go to the manager with our offer. We told him that if he got up from the desk to leave us, we were done and headed to a different dealer. He then called the manager and when he came, we lowered our offer because of the inconvenience. We went somewhere else and got our deal.
Just ran across this video, thanks for the info.. but mostly I love that this young man has such respect for his Dad to get his experience documented
It's amazing that at most dealerships, the salesperson simply leaves you alone in their office while they talk to the "Manager". There is no offer of a coffee, and nobody else comes over to engage you in discussion. To me, that is generally a clear signal that I should leave the dealership and go elsewhere, since at that point, they think of you merely as a number.
My old dealership always had food and coffee!
Funny thing, a toyota salesperson asked my wife and I if we wanted water. We said sure and he proceeds to let us know where it was so we can go get it. Trust me , he lost the deal over water lol. Oh he also let us know he was a virgin and assumed we liked hot sauce.
Actually I think I was always offered coffee. That starts to get old as you're entering hours 3-4.
A good Salesperson always offers something to drink or even eat. Also, its an unwritten rule that you do NOT talk to people at another Salesperson's desk; especially anything car related.
Once went to look at a car about 2 hours from where I live. Test drove it and I did like the car.
I went to the office and they already had paper work and was asking me how I would pay and other such stuff like we already agreed I was going to buy it.
Then I asked them what we can do about the price. They told me that it was marked as low as they could and couldn't go any lower.
I said ok, goodbye and left. They looked dumbfounded. I guess they thought a person who drove 2 hours to look at a car was an easy sell.
I mean what if they really couldn't do much lower lmao ? How long was it on the lot ?
I went into a new car dealer a few years ago and after a bit of discussion about various cars and prices, I decided on a model that I liked. Then the salesman told me that he had to take it to the manager for approval.
Five minutes later, he had not come back. I didn't know if he was incompetent, if his manager was incompetent, or if he was trying to impress me with how hard he was trying, but I walked out. If, between the two of them, they had no idea what the car was worth, I didn't want to deal with them.
Two years later, they were out of business.
Thanks guy!! I just closed my first sale last night with all of your useful information. I was able to get a great deal with all the information from your videos. God bless y’all!
If told that, I've said, "look I'm the top guy in my organization, I need to see the top guy in yours. If he's too lazy to come out here, I'm gone. Get him out here now".
I've often walked.
Never give them your car keys.
Negotiate as if you are financing the car, then (if you can) pay cash. I've done that and them losing points on both ends really irritates them.
Sadly, they are nowhere near as smart as they believe they are.
You are a Karen.
@@widewatching338
Huh! And you must be a car salesman.
I love when the salesman goes to talk with the manager it gives me the chance to get up and walk out.,if he cant make a decision no need to stay.
I just bought a car from a dealership today, I honestly had fun negotiating and think I got a great deal based on a lot of research. This channel has helped a ton to be equipped
I was held hostage at one dealer. Refused my keys to leave when I felt uncomfortable and was yelled at by the finance person. I literally have the utmost distrust at the dealership that it puts me into full panic and defense. I have not still met a good salesperson who has been helpful or courteous.
I'm in the market for a car, and I had a salesperson hang up on me recently when I called to ask a question. They then emailed me to ask why they haven't heard from me! Truly amazing. Your experience sounds horrific, if not illegal!
Idiot, NEVER hand over your keys. N E V E R .
Should have done what I read someone else did on this channel. They called the police. Amazing how quick the dealership changed their tune.
Me too!!!! I kept mentioning that I was not happy with any of the deals and that I needed to leave so I could go to work later on but they kept walking me around the dealership showing me options. This was two weeks ago
Go in cold as ice as if you have no soul. Tell the salesman that you need to talk to your manager. Get up mid conversation and walk outside. Flip it on them.
How many deals are lost due to not listening to really what the customers are saying
Too many!
All of them
Many!
The biggest bs is when the salesman ask you how much can you afford a month. What's even more mind boggling is people fall for it.
Negotiate the total price of the car not your monthly.
That’s why they use the 4-square method (monthly payment, down payment, trade in, blah, blah, blah). Just tell them to give you out the door price. Buying a car shouldn’t take 4 hours
I just tell them don't worry about it.
I don’t know how this was in my mentions, but that tactic never worked on me on all of my deals. I just bought my wife a G-class Mercedes and got the deal what I wanted was because I know my worth. Basically my credit is almost 800 so all the bs you can keep that because I can leverage my money and credit else where. I told one salesman that was trying to pressure me into making compulsive decision that I’m not good with that offer and this is my final offer. The salesman told me that he can’t do it at that price and I told him that’s cool I’m going down the road and get it for that price. He then said this the best price from all the other dealerships and if you not going to buy it now you are going to get screwed. I then said YOU NEED TO SELL IT I DONT NEED TO BUY IT!! He then looked confused and I said it again and left. Two days later I came back to the same dealership I pulled up in my vehicle for the price that I wanted and turned around and got a better deal than what I initially wanted and that salesman was shocked and I told him he could’ve had that commission.
👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾
Pro tip: When the salesperson goes to 'talk to the manager', don't be the patsy and sit in the office stewing for ridiculous time, take a walk... edge toward the door... walk the lot... hint to the salesguy that "although you really want the car, you're really hungry / gotta phone the babysitter/brother/mother".
Its never fun buying a car but i found what works for me is i do my homework on car, options, purchase price, trade value and finance % if applicable then say this us what i want. Never waiver and i have said countless times this is what will get a deal done today, no hard feelings if you can’t someone else will. Also, have stood up extended my hand and said thanks for your time, resulted in either me walking out or getting my numbers. Just make sure your numbers are reasonable.
By making the customer sit and wait for a LONG time while the salesman "checks with his/her manager"...this is a proven strategy by the dealership as the customer soon feels that he has "invested" sooo much of his time into the process that he will change his original position just to get the deal over with...I have purchased 20 vehicles in my lifetime and I have taken as little as 5 hours to as much as 8 weeks to complete a deal...patience is a key to getting your price...and I always remind the salesman or manager that he is not selling me something that I don't already have, and that is basic transportation...and when they ask "aren't you EXCITED about getting a new car", I indicate NO and that it is simply a business transaction and again you are not selling me something that I don't already have.
I was helping my father purchase a SUV 15 years ago. The salesman quoted a monthly price of $750, which I immediately objected, since Dad was retired on a fixed income. I told Dad let's leave, and the Mgr, magically appeared at the door.
Long story short, they came back with a monthly note of $540.
The Mgr. told my father he never saw a family member fight for his customer the way I did for my father. The salesman didn't seem really happy. But, the deal got done.
540? 750? yall still got ripped. car payments shouldnt be in the same range as a house payment
@@chriskeel3096 respectfully, where my parents lived, the mortgage payments were significantly more than that, average home prices around 250k at that time. $540 for his truck payment fit comfortably within his budget as a retiree which was our goal.
Crap like that makes Carvana look good. When they get competitive, old school dealers are toast. Now I think they are pricey.
Carvana is a rip off. How can they possibly know what a vehicle is worth without looking at it. They offered me $5,000 for my 2016 mustang gt/cs. This was in 2017 it only had 5,000 miles (estimate). Today it has just under 33,000 miles on it. It still books for over $28,000. That is todays (3/16/2021) numbers.
@@rav-tv372 You are correct. I have a 2005, myself..not a GT, premium convertible. Does have hi miles 130k, never saw rain or snow, leather, all options, garage kept. Got $616 offer. Made my day...like to buy one for that!
They sell old rentals and used cars… you know how many people come In begging real dealers to help them out of their shitty car they got from carvana? Everyday..
@@justtrashmedia I have seen the light! Still holding on to my pristine 05 convertible...know it's time to let go but damn, that car is fun! Grandkids think they're special in it.
Carvana knows you’ll overpay because you hate negotiating
Hey, I just wanted to thank you for your advice! I got my VERY FIRST LEASE for a car. Subaru Solterra, and I'm loving it. It's helping me save a lot of money to help my dad with his car payments, and other payments. Thanks for your advice
4 years later this video is absolutely relevant.....still. Just left a Honda dealer in Canada. Same old games of extracting the MOST from an individual rather than moving metal for a reasonable profit.
Always good to get that insider's knowledge on the interworking's of the business.
OK enlighten us.
Can you imagine going thru this process for other goods consumers buy - hardware store, clothing, grocery store?!
Right? The price tag should be the final price all along!
good points, 20 years ago people bought a new car every 3-5 years, now it averages 8.4 years.. Dealers are making it uncomfortable to buy new cars, so people are buying them a lot less. I am interested to know if dealers are aware that the more they push the customers the more the customers are waiting longer to buy a new car.
In Portland Oregon, there's a particular car dealership with a mirrored wall in the showroom. When my sales guy went back to 'talk' with the manager, the sun was just going down and the dealership turned on the lights in their lunchroom, behind that mirrored wall. The conditions were just right for me to see my sales guy 'talking' to his manager. Which turned out to be my sales guy passing a football back and forth with some guy who just finished his lunch. Oh well.
I love your relationship with your dad. I wish I was this close with my own dad.
If you gonna end up at goddamn X, why take 4 hours when you can get there in the first 2 minutes. Love it
I've always gone through a credit union. Tell them what I'm looking for and they do all the work. If they call and it's not what I want, I tell them thanks, no deal and hang up. There's other options now than sitting at a dealership.
Is the credit union experience better and is the credit union cheaper in APR compared to the dealerships ?
@@bsilva5806 yes, credit unions are always cheaper. Plus at the end of the year, they share profits with you. It's not much but better than banks taking money out for fees every month. I don't get charged any fees and I set up my savings account to cover my checking if I run short. No fees.
@@deeheart9988 my thing was to trade my car in though . Do they work with that too ?
@@bsilva5806 you would need to talk to the credit union.
I love the obvious bond you have with your pops. (My adult daughter (39) also refers to me as pop/pops and even padre, as she has since early high school.) 🙂
I went to purchase a "slightly" used Cadillac sedan, worked out the numbers which seemed too easy of a sale. Left with a smile, but when I got home, I noticed an issue with the stereo. So instead of drive 70 miles back to the dealer I purchased the car, i took it to my local Cadillac dealership. After waiting for about 30 minutes, the service writer came to me and said I have some bad news....The radio was just the start, but what she told me was, the body had been 70% repainted on the lower half. The body shop manager walked me through it and showed me that there was a big issue here. I took it back to the dealer I purchased it from and was able to get my money back. They played dumb to the issue. Go figure. But, the dealership I took it to was honest and made me a great deal on another Cadillac that they first could not move on.
Internet has changed a great deal of this stupidity.
Some, but not enough yet.
The problem is that “I want your best price” is like saying “Give me your shittiest discount because I don’t know how to negotiate”. If salespeople actually cared about their customers they’d give people the sticker price + registration + taxes and nothing more.
I had a salesmen do this to me 3 times taking like 10mins each time, on the third time I snuck around to see what he was doing, he was just laughing and having Coffee with the other salesman, when he saw me I walked out and he chased me but I just left
So well said. Bought a car yesterday and wasted hours to ultimately get to a price that still left me feeling like I could have done better. So it leaves me unsatisfied and less happy with my purchase.
I truly despise car dealerships that aren’t flat price and I look at dealers and salespeople with total disdain. All they are trying to do is figure out how much they can rip me off.
I had a sales mngr. tell me one time. And we were $100 apart. This was in 1972. He said, “ are you going to walk out the door for $100”, and I said “ are you going to let me”? I walked, bought something else from another dealer, and got a call the next day saying he would take the deal I wanted! Too late.
I always insisted on talking to the fleet manager in order to avoid that 'song and dance' between sales person and sales manager. Perhaps most of all, I hated dealing with the finance manager, and all the crap they try to ram down your throat even though I was pre-approved at my credit union.
What's the difference in talking to the fleet manager?
Biggest scam out there after market parts just took my friend to dealer and they try to hustle him for added 2k I counter told them 0 that’s my final if your manager comes back I am walking out. Guess what the salesman did gave us what we wanted. Double check pricing dealers price match and don’t have to be similar package cars.
The trick to sales is to get the other guy to do what you want and make him think its HIS idea. "I want your best price" asked by a customer really means "convince me that I've out-negotiated you and am at a price I'm comfortable with."
I agree with what you said about not wanting to spend 4 or 5 hrs to buy a car. What used to be my local small town dealer where the salesmen had the green light to set the deal rather than going to the sales manager.... Now that small town dealer is gone..... I went to a larger Jeep dealer in 2018. Test drove a vehicle but left pretty quickly when the Sales Manager quoted me a price 2k more than advertised.... I called him on it and he had some lame excuse about a misprint. He called about a month later asking if I was still looking and I said NO..... He said “And you didn’t get the Life time Warranty did you?” I said no I didn’t but I also didn’t pay nearly as much as he was asking either....
Love the fresh format. It is a common negotiating tactic to keep the decider away from the table, so its understandable that the salesman is the sales manager's negotiator. I often negotiate on behalf of my wife who is home and I show the car to her on the test drive. Often I can make demands on her behalf that I don't have to justify personally so I don't get stressed in the dealership.
I unintentionally did this and it was awesome, I’ll do it forever. It was like deal or no deal 😂
You are a true manager. Wish there were more like you. Thank you.
Wow, thank you
Hey Steve- so are you.
Both you guys are informative for the customer and salesperson!!
Weak omg ..best sales managers from Charlotte NC
Dude, I actually love this team. Next to Kevin Hunter these guys are awesome.
I worked briefly as a salesman at the car store once. Sometime I was acting as the sales manager and sometime another sales person acted as the sales manager. Basically we would B/S for a little while, have a cup of coffee, then go back to the customer and make a small tweak in the price and tell the customer how hard I was working for them. It's mainly B/S.
I found a used Volvo seller/mechanic that I love. He's honest when fixing cars. He doesn't charge a phony "doc prep fee", and he openly sets prices based on kbb. He will negotiate, but my experiences with him have been so smooth, and the cars I bought from him held up, that I've bought several more cars from him that I probably would never have bought from anyone. The process with him is honest and easy, so when he has a new car I'm interested in I don't have that dread of having to 'deal with the sales' part. He probably could have made more on a signal deal from me but he's definitely made more from me overall because it feels so easy to trade in my car with him I trade out cars way sooner than I normally would.
I just do thorough research on the vehicle I want, find one on a lot, and make my offer. They either say yes or no. If no, be patient and wait.
The easiest buy I ever had was when I bought through a dealers fleet services side. I had a friend who worked in the office at the dealer and introduced me to the fleet manager. Wow no B.S. at all.
YES!I stumbled into the fleet mgr and we filled out my build order in less than 20 minutes. Left with a full build sheet and price on the spot!
@@pavementsailor was this recently? If so where? Most of them around my neck of the woods in Washington won’t give you the time of day anymore unless you are from some company. It is sad one can’t just go get it done quickly and you are forced to play the ping pong game.
@@ruthmichigander well it was on a yet to be delivered Ford Maverick . It was at Astoria Ford in Astoria. Oregon. In fact I remember initially putting in my request to Ford for the intent to purchase a Ford Lighting EV and I put Astoria Ford down as they had good reviews and they are close. The Fleet manager sent me an email about the order. The base Ford lighting is classified as a work or fleet truck. So that was my avenue to the Fleet mgr. When the Maverick was introduced I realized this was a better fir for me. I went in to see Jason Mickle, Fleet Manager, to see if I could change the order to the Maverick. 20 minutes later it was done. I sure liked working with him rather than the regular sales staff. (Not that there is anything with their sales staff just in general) Now that doesn't mean things might not change. I hope not. But I haul cars for a living and Ford is one of our contracts. There is a very good possibility i will be able to load my pickup at the rail terminal and deliver it to my dealership '- finalized the deal wait a bit for prep and detailing, and then reload it and take it home..I will take pictures and post a link in YAA if this ever happens.
@@pavementsailor very nice! Good luck with your pickup! As we both have said just way easier dealing with Fleet Manager. I was treated so shabbily by a sales person at the dealership I had previously bought 2 new cars from that I won’t enter their doors again. I think some here in Puyallup, Washington have forgotten who puts bread on their table.
I've NEVER has a problem buying a car cheaper than most (except my 1st car.) Research prices of comparable cars to multiple dealers. Lowball a few grand (safe around $4-5k) and let them know you won't haggle and importantly willing to walk away. Another must is included in your offer tell them your offer includes any tax/title/license/fee and settle on total price not monthly (because the dealer will just extend the terms.)
I found from talking to several owners of similar cars, I usually got mine cheaper by at least $2k.
Edit: another must is shop at the last day of the sales month (not always on the 30th/31st) the dealer is more apt to sell to make their sales number for the month.
I stepped in a dealership where they cornered me. Where almost shouting. And calling me names like penny pincher and I was actually called cheap. I lambasted them so many review sites that i got a call from the owners asking me what’s it going to take to stop the negative reviews. I said fire these three aholes in your dealership and I’ll remove the reviews. They said they wouldn’t. Well the reviews are still up today. And I never went back to a dealership with their name on it.
I absolutely went off on a car salesman when I saw them joking around instead of looking at what I proposed. Give me my keys now.
Idiot, never give then your keys.