Look at the build date vs purchase date. If it sat on the lot for a while, then it should be on Lexus or the dealership. With only 2,000 miles, should be goodwill either way.
@@ryane5885Yes, but here quite expensive one. So I would look for the possibility to machine the pitting down, whether this design of rotors allows it. Having half of the rotor life back is way better than nothing...
Hey Ray, im a Lexus dealer technician in the great white north. I loved seeing you get into this car and be "wowed" by it, I see these all day every day and I've grown accustomed to them and it's nothing special anymore. These F-Sport RX350s do infact have 6 piston calipers up front and regular electronic calipers out back. If this were my dealer we'd explain that while it's not factory warranty, we would do a "one time goodwill" to make the customer happy and inform them how to (hopefully) prevent this from occurring again.
@@WinksMcGeeks I have no problem if any dealer wishes to finance this repair . Contact the dealer and send them a check for the repairs. All I was saying that as a free enterprise they make decisions . Even Lexus agreed. Good for you. 😎
Love the “HUD” that it has,i had one in my Pontiac gtp in the 90’s and after using it i was convinced it would be used from then on but was disappointed when it didnt continue,so nice to see it returning
@@Genie98997 This is from airborne saltwater exposure. The only way to mitigate this would be to ensure it is kept in a garage, not a carport. Anytime you're near the ocean, you need to fully enclose your parking or the side turned toward the water will corrode as the car is constantly exposed to salt.
Wow, so unimpressed with this guy....he obviously didn't consider learning the car a little and tying up the dogs (he has 1/4 million hits, he might as well eat a New York hot dog while filming) and yes, you "out" the dealership respectfully! He is a dufus Rainman, I'm sure he's a "good driver"!
I own a 2020 Lexus RX350 I bought with approx. 32K miles on it. While still under the bumper to bumper warranty it developed a similar high speed braking vibration. The dealership turned the rotors for free which solved the problem. It's all about the service manager!
Yes they should try another Dealer ship sounds like they bought the car from is crooks. I looked at a 2023 RX 350 before buying my CPO 2022 RX350 with the last of the V6 naturally aspirated. Do you feel it is under powered merging on to a highway? The test drive mine felt like that. The 2022 V6 was very smooth.
@@midiman5045 Love the V6 in the 2020 RX. Also no spy camera on top of the steering wheel to keep beeping at you. So far 90K on the car and zero issues. Just don't use economy mode, it kills the performance. Regular and sport mode for me and it seems to make no difference in fuel economy. Also, turning the rotors would remove almost zero material, just get the surface imperfections smoothed out. For what they pay the techs at a dealership, it would cost them almost nothing to make a customer happy.
@@donaldchristie3534 Thanks for the info. Just a note for info, living in NYC and driving in NYC traffic I did notice that the MPG is better on the V6 than it was on the V4 turbo. I am getting around 16 to 18 MPG in real city driving with the V6 on regular gas if my memory is correct the Turbo needed Premium. I was not getting that good on my test drive in the 2024 RX 350 city driving the v6 is about 1 to 2 mpg better as per the on dash display. Yes we have bad traffic here.
I think Lexus has a standard to uphold. They are makers of fine automobiles at a premium price. Their customer service should be second to none. Fix the damn brakes.
@@rapid13 No, it’s a Lexus (I know, it’s a Toyota), “the Japanese Mercedes”, you pay a premium to not deal with 💩 like this. If a bird crapped on the hood of my $100k+ Lexus I expect the CEO to run outside to the parking lot at the dealership and wipe it off! They’re busting this customers walnuts over $2,500? On a $100k car?!
@ Over $2500 on a $100k car because it’s a Toyota. Toyota is all about the math. Look at their dealerships: can’t keep cars on the lot, they build it and you buy it and don’t bother trying to order one to spec, and they don’t care if you walk away from a sale. It’s the corporate mentality and it pervades Lexus as well. FWIW I agree with you. For that much coin I expect boutique service for life. Hell, I bought a 100k mile Infiniti G35 some years ago and the dealer treated me like I’d bought a brand new QX80. That’s why I bought another used Infiniti last year. Toyota makes great cars, but I’ve never been impressed with how they treat people.
Back in the day we had a cherry 911 Carrera 4S come in for tires and brakes. Owner obviously took great pride in it. But... he lived beachside over in Cocoa Beach, and always parked in his spot in the covered garage passenger side to the water. Passenger side brakes were junk, rotted nearly through, calipers were toast, and every bolt was a torch and hammer job to remove. Driver side was immaculate. Salt water spray is no joke.
Yep, even just the salt air from the cabin being near the coast. Got friends that have a beach cabin out on the Washington Coast and they have to replace stuff about every decade or 2. I think in the 50 years I've been going down there, they have replaced the appliances 2 or 3 times before a total remodel a few years back. Last year I think it was, they had to replace the circuit breaker panel, and that was replaced something like 20 years earlier.
When I worked for GM, we had a similar issue but with the horn that would fail about every six months, due to salt corrosion. Each time she would have it towed in for repair, because it was unsafe to drive.
Truck Drivers are trained to look at traffic and situations a bit differently than the rest of us Plebs. I agree with your assessment of Rainman. That caught my attention as well in the video.
The Lexus 350 RX F-Sport starts at $57K and if you add all the bells and whistles, it gets to around $67K. I'd be furious if after six months and less that 3K driving to get hit with a bill like that on a brand new vehicle! I had a friend whose 12 year old Lexus IS that had a warped dashboard from sunlight exposure and Lexus replaced it at no charge. What this lady needs to do is contact Toyota/Lexus directly and they'll certainly take care of the problem because they're averse to bad publicity and to chase away a customer who will most certainly take their business to the competition. It's five times easier to keep a customer you have than to gain a new one.
2900 miles and there is a vibration in brakes, to the deal they could very well view that as the driver was abusing the brakes. hard braking heating the rotators up and warping them. Given the electronics on most cars now days they will have logs of all the speeds and stops.
Basic Warranty is 48mo or 50k miles. Powertrain is 72mo or 70k miles. Both sets of numbers per the Lexus site. Should be handled by the dealer or at least explained by the dealership why the warranty was denied.
@@timkono5645 Consumables aren't counted on the warranty. (brakes, shocks, tires, fluids). Tires may have their own warranty from the tire manufacturer.
Years ago I was ultimately responsible for service and parts at a dealer evening shift. Called to the service counter; I found an irate customer yelling at the cashier - seems his "new" car with less than 5,000 miles on it needed rear brakes. The customer insisted he NEVER drove with the parking brake engaged - it was an insult! Rather than causing more dramatics, I offered "I tell you what, I will have the shop pull a drum while you watch . . . If the parking brake was abused, the drum would be blue from the heat, if there was no blue color, I would go ahead and pay for the brakes, but if it was blue, he would. " Well, once he saw the drum, his anger turned to his wife who obviously was the culprit (right). His new VW was HIS daily commute vehicle. An irate customer was satisfied and thanked me for my honesty . . . As he paid for his new rear brakes! Oh, and I gave him a discount on the parts that he appreciated.
Now I know that was years ago but that is what good customer service looks like there needs to be more of that now days not just go away not our problem.The old saying comes to mind If you do good by your customer they tell 10 people ,do wrong & they tell a 100.(especially these days with the internet.) I would like to give cudos for doing it even if it was years ago.
Lexus and Toyota are not what they used to be Too many problems with brand new vehicles See how many recalls The consumer must now pay the price and inconvenience having the car repaired Where is the quality control 22:53
I had the same issue with my new 2020 Subaru Legacy. It turned out the car had sat immobile, probably because of Covid, for several months between its manufacture and my purchase. The dealer, under warranty, cleaned the brake rotors and rebalanced the tires but this didn’t fix the problem. It appears that the factory Yokohama tires had flat spotted as the car sat and we confirmed this when I switched to my set of winter tires and wheels. Subaru Canada and Otto’s Subaru in Ottawa covered all costs including the replacement tires. Great cars, great people. Thank you.
I have a 2001 Lexus LS430 sat in the garage for 7yrs (living abroad), and after the fluids change and new battery and a tank of fresh gas, It drives just like the day I park It.
You mean BRAKES, but I agree that LEXUS SHOULD FIX IT. I had a 2011 RDX, lovely car never had a problem but this has me worried. I have a 2019 RAV 4 Hybrid with about 27k miles, great car. I have considered getting another RDX BUT I THINK I WILL WAIT.
I can tell you that a similar situation happened to me when I was shopping for a car a few years back. A Chevy dealership that is 4 blocks from my house wouldn't come down on the price of a used Impala when I found the exact same car 90 miles away. In fact I was told " if you can get it for that price then I suggest you go there." So I did and 10 years later I have bought my second car from that dealership and all future cars from that dealership. These dealerships need to remember that it isn't just the sale right in front of them it's the multiple sales in the future that they are selling.
Similar thing happened to me. In 2004 looking for a 4door sedan, we went to a Honda and Toyota dealerships in Houston. All the Honda dealerships acted as if they did not have time for me. 20 years later, Toyota got 6 car sales.
yep going back more decades than I chose to remember I was shopping for a new truck and one dealer told me I was too young and no way had the money for a new truck a few weeks later drove back to that dealer with my new truck and never returned said dealer folded a few years later 🤣
There is no such thing as an exact same used car. Used cars are unique. You don't know how much your local dealer had in the car. Was it on the lot as long as the car you bought? Were the tires better? On a new car you can make better comparisons.
Dad left a vehicle under a carport in FL for about 8 months. This was about 1500' in from the water. The brake rotors on the exposed side of the carport were SHOT. Everything there got destroyed by the salt in the air. You could scrub the outside of the windows on the house and 2 days later they'd be cloudy again from the salt. You never want to purchase a vehicle that's been through a rust belt winter...or FL...
i am a retired tec h from up north who moved to Fl 7 yrs ago. I find cars from Fl in general are much LESS rusty, unless they were from the coast. They look out
As a retired adjuster, and also someone who has been screwed by a dealership regarding a manufacturer defect, I would be looking at the delivery date and making a search of Weather Underground for the exact dates of the hurricanes before I made a decision on when it received the seawater bath.
I'd also like to know the build date. A lot of vehicles have been sitting on dealer lots for a LONG time, that rotor being clean under the brake pad tells me it's been sitting. If it's got lot rot this is absolutely a dealer issue, and why you don't want to buy a car that's been on the lot for a year.
Question that needs to be answered regarding mileage is, what was the mileage at purchase? Rotors are high carbon and do rust when sitting. However, the depth of pitting is longer than just sitting in the driveway for a week or two. Additionally, how far inland does the owner reside? Even a hurricane won't deliver significant salt water too far inland, 1/4 mile at most, and far less than ocean levels.
Except , no problem was reported when the vehicle was first purchased. Do not think the salt would stay on rotor long if the vehicle was being used as a daily driver.
@TheCobruhAlienat0r I own 12 pre-1972 US and British sportscarss, plus my daily drivers. My old car rotors contain enough meat to turn. Modern cars, especially Toyotas, do not have enough meat on them to turn without going below specifications.
A car that is a 2024 could have been built it 2023. Look at the manufacturing date to determined when the car was built and when and where was it shipped to. Theroretically it could have set on the dealer lot for 9 months
Correct. My wife bought a 2013 Ford Explorer in May 2012. It was being loaded on the car-hauler when she signed the papers. It was another two weeks before she actually took delivery.
If the dealer still refuses, just have the rotors turned. I doubt they are warped so it shouldn't take much material off. The huge price tag is most likely those front brakes...
Depends on the car. On my mother's Bolt EV, the parking "gear" only engages the transmission locker. There is no noise from the brake motors until the parking brake switch is manually operated. They do come off automatically as soon as you shift out of park though.
@teardowndan5364 It does with Toyotas and since Toyota makes the Lexus, it does with them as well. As soon as you put it in park the parking brakes activate and goes off when you take it out of park.
On that Lexus if you don’t want the automatic parking brake to engage when you place it in park than just hold down the parking brake release for like 5 seconds. If you want auto parking brake back on hold it down again for 5 seconds.
GS300 owner here in Australia. I encountered a brake vibration issue with my Lexus, and took it to my local. They admitted there was an issue with rotors warping, and (although well outside warrantee) offered to machine them for trivial cost, which I accepted. The service centre seemed VERY familiar with the issue, and they were actually most helpful. The brakes have been perfectly fine ever since. My GS300 has also been somewhat of a garage queen, but I truly believe there is a warpage issue with some select Lexus rotors. Rust can't cause rotor vibration on braking, ffs - warped rotors can.
I was thinking the same exact thing! I think Toyota/Lexus got a delivery of bad brake rotors from a supplier and I bet it won't be long before they issue a massive recall which will cost them plenty.
I agree, the dealer should have been a bit more interested in helping to solve issue. Great way not to have a return customer. As for the car? No way. There are way too many gadgets to go wrong. Diagnoses would be the end of my car days.
Just a thought if you don't want to call out the dealership.... Don't wave the watermarked paperwork around. 5:08 you can work out the name of Morgan auto group
Turn the rotors as they won't need much material removed to make them true again, then a set of stock pads and do an oil change. The first oil change is the most important and will determine the car's long life, if cared for. I like the "one time" explanation to the customer to make them aware that this can and will happen again in the right situation. If you live anywhere near salt water, this can happen and it's no one's "fault" and definitely not a warranty issue.
@ the shops and dealers around me, south Florida, don’t offer the rotor resurfacing service any longer. I’m retired and work part time at Advance Auto Parts and apart from Orielys I can’t find anyone who still does that. They are definitely capable and still have the equipment to do it but I’ve tried to help several customers who simply couldn’t afford to buy new rotors and after calling around on multiple occasions finding someone who would agree to do so over the phone didn’t go very well. It’s the same with getting a shop to patch a tire, not saying it’s impossible but it’s darn close.
At the very least, that good faith repair. maybe not technically a warranty issue, the parts did not fail, but "lot rot" caused an issue that the dealership should handle on a case by case basis. All I can say is.... "you wanted a sport Lexus"
I have had it where a vehicle sit on the lot for about half a year, gets sold and comes back with a brake vibration, due to the fact that it wasn't barely moved at all in that time, giving the rotor a "low spot." The dealer should warranty that out. But it depends if the vehicle sat for a long time or not
@ Southeast Toyota (a distributor) has for many decades had their own ships, areas to park them while awaiting transit, and their own rail cars. They also have a factory in Jax to add accessories like spoilers, ground effects, upgraded wheels, radios, leather seats, etc. Since most Toyota cars and trucks are US made, the rail cars come from the US plants to Jax. A huge operation.
“I will not bad-mouth people of the community.” Yeah, Ray I hear yeah…plus fighting a lawsuit is not cheap even if you are victorious because lawyers do not do pro bono work all the time.😂🤣
That's not at all having to do with rust on the rotor, but a caliper malfunction, not closing the gap fully between the rotor and brake pads, opposite the passenger side. Check the brake fluid level, and go about bleeding them thoroughly, as do check the entire rotor for smoothness/thickness on making sure it's not warped.
Owned a 2022 Lexus IS500 and rotors warped at 18,000kms. 2 dealerships refused to replace under warranty but 3rd was willing to build a case with Lexus Canada to authorize repair. Advised that replacement was covered as good will from corporate. Would hope that Lexus USA would offer similar solution.
@cheeto225 Clearly another Internet troll who doesn't understand that a performance sedan with 472 HP should be specced with proper brakes to match. Amazing how you can make such an assumptive evaluation, not knowing climate, traffic conditions or anything at all.
I know shops don’t turn rotors on a brake lathe anymore but these would be a good candidate. Any reason not to? Does the two-piece design complicate that?
Yeah, that’s why I think brand new rotors with only 2K miles on them would be a good candidate. Just a bit of rust without deeper grooves, so skim off the rust and replace the pads… unless I’m missing something.
@Bryan-Hensley Did you look at those rotors? They are pitted, this in not like minor surface rust. To remove the pitting, which is causing the issue, would require turning. There is not enough material on these rotors to turn...
Had a very similar situation back in 2017 when purchased a Genesis. It had a shake at high speeds, pulling to one side, issues with the ABS sensor going off, brakes squeaking and shaking, etc. it took me doing my own research, getting a 2nd opinion, calling the owner of the dealership and threatening to sue for them to take the car back, undo the loan and give me my money back.
They are nice cars. Would have been nice to have looked under it to see if there was corrosion on the frame ect? Did part of the car sit under water from the hurricane?
The new RX is such a great car. It is extremely plush and quiet inside. Lexus dealerships are known for their customer service. I could not imagine the local dealers in my area doing that.
The real issue here is that the purchase date, and the build date could be upto a year apart, meaning this car stood in a car lot somewhere for up to a year before being retailed out to a customer, so it sat in the open, exposed to the elements, water, etc reaching and settling on exposed metal parts. I have owned only 1 "new" vehicle in my time, and I too suffered from rusted brake disc's, so badly corroded that they had pin holes throughout the entire surface, causing a squeal, and scrapping noise under braking, which after a "few" miles turned into a vibration under load from high speeds. I have had this same issue with the dealer initially, and had to refer back to the manufacturer for investigation under a warrant claim, they asked for an independent service centre to inspect and advice on the issue, with possible cause and the parts that required attention. Once said inspection was carried out, the makers were happy to get the parts shipped and for replacement work to be done under the warrantee, they also said that they could not understand why the dealer had refused the repair in the first instance, and would be taking action with the dealership.
I think newer Lexus are overrated. Had a 2021 IS with weird issues. Took to 3 different Dealerships none could find the issue. I got rid of it. Beautiful vehicle though.
Has this happen in my VW Tiguan. Left the dealership with it being brand new and noticed it when exiting the highway on the way home. They replaced the rotors no problem
Had a few Lexus. The incredible service was what kept us coming back. If their service has gotten so bad that they’ll reject warped rotors after 2400 miles there just lowered themselves to Dodge dealer level. A very bad look for Lexus
Been a Lexus owner for years. Also have a 2024 Lexus RX 450H. Runs great with no issues whatsoever. In my opinion, dealerships service varies greatly, as well as service consultants per dealership. Our service at our local dealership is usually very awesome. Lexus customer service at Corp is also very awesome. I had a rock chip hit my front facing camera in our older Lexus RX a few years back. The camera was just out of warranty period (3 years old), but Lexus Customer Service at Corp took care of it free of cost. More likely Lexus Corp will take care of that brake/caliper/tire issue free of cost given it’s a brand new car.
This is a customer who drops $60k on a car. You dont treat her like that if you want them (and others in their circle) to keep buying cars from you. Fix the damn brakes, Lexus. No brainer.
I'd class that as minimal rust and machine those rotors out, not change them, especially at those prices. Also swap out the factory tires as they appear to be making quite a noise at Highway speeds. I'd expect the car to be a lot quieter.
I agree the factory tires on my 2020 RX were poor. They had already replaced the two front tires and the rear were making a hum already at 32K. Part of the problem is Lexus only recommends rotating front to back and no cross rotation. I've always crossed rotated and get 60K out of my tires (non-directional of course).
There were bolts not part of the brakes on that car that were completely rusted out. The new owner of that car either bought a car that had been sitting on a lot for a very long time before being sold or she lives next to the ocean. You don't need a hurricane to deposit salt on the vehicle, being close to the water would do it.
She needs to call Toyota headquarters to complain about the dealership. They will meet with the dealership. This happened to me with warranty work. The dealership contacted me and was instructed to perform the warranty work.
Toyota doesn’t care anymore. That’s well known over the last 2 or so years when they announced that due to lower quality parts coming to them they would be lowering their quality standards.
I believe toyota changed their standards and do not care about their customers anymore. I think China will take over just like Korea took quiet a bit of the market.
Only a few Lexus models are assembled in the U.S. the rest are brought over on car carriers. Most likely this particular car got exposed to sea spray while at the dockyard or on the ship. If there is a J in first digit of the VIN it was assembled and imported from Japan. A 2 or 5 indicates it was Assembled in North America.
Dealership service departments are conditioned to resist warranty replacements on brakes and other normal wear type items. That in no way means those parts are immune from defects in materials and workmanship. Metal items corroding that quickly is troublesome. It would behoove Lexus to fix it on a Policy Adjustment basis.
Lexus Parts Online shows an OEM rotor for the F-Sport version at $400 each. The non-sport version is $105 each. Pads all around would be about $200-250.
@@brian.z6592Sport version is likely drilled or slotted, or both. The slits are supposed to help dissipate heat better and that makes the rotor a performance part.
@@xabhax you need better resources, i.e. prodemand/identifix. My job sells cars that are from the current model year to 11 years old and we've never run into a manufacturer/model that doesnt have a minimum thickness
Hey Ray love your honesty, just wished you lived and had your business just north of Tampa, but any way i wonder if you could give us your quote for the same brake and rotor job for the Lexus. I'm guessing half of what the lady was quoted.
Hay Ray..I am sure the dealership they know 100% this car had a problem so they denied the warranty or repairs the buyer have nothing to do with this issue or problem it’s responsibility the dealership no adopt…..
I agree with not calling out the other shop. Legal issues notwithstanding, you'll never know the exact details of what happened. In the old days rotors were far more beefy, so minor warping was not so common as it is today.
The problem is it’s called lot rot. This happened before she took purchase of the car. Very common the car sits the road get the corrosion and it beds itself deep into the rotor into the pad. 100% should be warranty.
I'd like to know what a more reasonable price for replacing the corroded parts would be. Because out of everything the dealership did, the price they quoted sounds like someone decided to divorce their customer after getting buthurt. And that's where they need to do a better job. IMHO.
But they don't need to do a better job, what are you going to do, stop buying cars and driving? Without actually consumer protections and severe consequences for businesses they can do what they want.
@@Stealth86651 Yes, I won't be buying another new car until these mfrs and dealers shape up. Hundreds of thousands of others are doing the same. notice even Toyota lots are overflowing with units they cannot sell now! Bye bye.
@ Lexus does not recommend resurfacing rotors, and has not for some time now. The main reason why is these companies have been making the rotor surfaces thinner and there is less meat on the rotor which can lead to yet again warped surfaces when you cut them, and heat increases during braking...
279th! This why I don’t like dealerships. As soon as my cars go off warranty, I never step foot on it until I buy another vehicle. It’s all about the money. Not the customers satisfaction or their inquiries about what’s happening with the product. Roger in Pierre South Dakota
I recall Lexus replacing a radiator on our rx a few months past warranty. They good wiled that without any problems as the car was just out of warranty. Odd this warranty issue was denied on a “brand new” vehicle
I suggest to people not to purchase any warranty because many times it is a scame the companies issuing the warranties refuse to honor it or find all kind of excuses
Indeed. However F-sport parts are expensive. Front rotors alone are about 1100 MSRP vs ~300 for base model(810 is cheapest I could find after brief search) and the whole parts set is about 1600 plus tax. Adding labor at dealer price and whatever else dealer charges like shop supplies, it easily comes close to 2K.
That Lexus dealer must be competing for idiot dealer of the year… I agree with you 1000% just take care of that customer that just spent over 50k for that car… There cant be that many Lexus dealers in Rays area so I’m sure it’s easy enough to find out what dealer is doing that…
Have to agree. After someone spends that king of money your going to lose them over a couple of rotors? If she were to come back again 3 months later then it's got to be where she's leaving it but I have to think it's worth it to fix it for her.
@ScoobyJoobyJew No ship is completely water tight in 20-30 foot swells of the Pacific ocean, plus they would have been at sea for at least 2 mounths in those conditions even the air inside will be full of salt and depending on the internal humidity also contain water. They would also have to be stored dock side prior to loading, then stored dock side post journey. All these areas contain high concentrations of salt water
Sat on the lot 6+ months. The transport journey isn't long enough to cause this. A 2024 (manufactured late 2023) she bought 3rd quarter of 2024. Coastal city.
@DavidTMSN I live in Scotland. If my car is left stationary for any more than 3 days, the brake discs have a coating of rust due to salt water in the air. If this car was stored outside in Japan( very similar weather and geographical location as Scotland or any island in the northern hemisphere), it would only take a few days for the salt corrosion to take hold even before it's stored on the dock side before being shipped out
So Lexus is supposed to be top of the line luxury vehicles....why are the rotors pitted and corroded in any setting with only 2,000 miles? People live by oceans all over the world and I've never heard if a new car being pitted like that. So it's either bad steel, or bad metal treatment going on.
If there is a small degree of surface rust on the discs, why not resolve this by a light skimming of the rotors? Due to small degree of corrosion, this is very likely to be caused by pre-sale situational corrosion -- which should be a pre-sale fault, and therefore subject to a warranty claim for full repair/replacement.
Rotor corrosion of this nature is pretty much experienced as soon as the car is used (again) after sitting. If it had occurred prior to sale the customer would have brought it back to the dealer shortly after taking delivery. So by verifying the customer’s usage and confirming that the car was sitting, it is easy to determine responsibility.
good we have good laws when it comes to that .when i got my car and this was not a new car they told me because of the Covid we may not tuch the car as much as normal .But any thing that's had a problem we will fix .it was a pain yes but all i had to do is pay for the fuel
I had a lady come to my dealership with a jeep cherokee she just bought from a used car dealerahip and she bought a warranty for. 5 days after her warranty was up, the engine destroyed piston #1. (Broken spark plug) we got her warranty paperwork back after i did the diag and felt so bad for her. They denied it- (expired due to time) we sat on it for awhile while she figured out what she was going to do and in that time, the rules for goodwill changed and we were able to get a warranty motor authorized under goodwill rules. Im the end she got taken good care of but holyshit it took from may of 2024 until 2 weeks ago to get it all done because of waiting on the warranty company.
We parked our car at airport parking for 4 weeks and it took a few days for the flat-spots to come out of the tires, getting out at highway speeds straight from the airport is horrible.
Former Lexus Corporate employee here. She'll get it taken care of when she hears back on her case (I saw the dealer properly opened a case with corporate). I do also have somewhat of a different take, and it's how I would handle this if it were my personal car and the alternative was thousands of dollars in new rotors and pads and shop time. I'd simply do what I do with my classic cars that sit for months at a time sometimes. Take coarse sandpaper and rough up the rotors. Takes about 15 minutes per. Then go for a drive and rebed the pads. The rough rotors will remove deposits on the pads and you'll have properly bedded pads. EZ PZ.
Lexus and that stealership should step up and fix this. This car also rode in a seagoing car carrier also. Then sat in a lot at the port for unknown weeks and months. This should be goodwill repair. Ray please update us on what happens with this.
I've done a few brake jobs in my day and I can't imagine Anyone changing $2400 to replace rusted rotors...seams to me a few applications of the brake pedal would remove the rust...
My father had problems with his front brakes last year. The first time I took the wheels off, I couldn't see anything obvious and the vibrations were mild, so I told him to try braking hard a few times on his next trip and see if that takes care of his high spot. When he came back, he told me it is now 10X worse. Took the wheels off again, whole flakes of the rotor surface chipped off. Somehow, rust got behind the rotor surface and rusted it off from inside, as if the rotor had been made by turning the rotors 1/8" under-size and gluing a 1/8" plate on top.
13 днів тому
@@markovwms For that money they should not rust away so early in use.
How does sitting in weather that caused rust create a shake? A shake is a warped rotor, im not a mechanic but seen rust on rotors that cleared up after use. Did the rust cause heat and warp them?
Hmmmm, corrosion caused the vibration? My opinion, if it was the brake pad would have removed it after a few stops. I would think that the front rotors are slightly warped and should be machined on a lathe. In my country it would cost less than US$100 for this.
My neighbor took his Tundra to the dealership to have his spark plugs replaced. They wanted 700 to change them. I did them and it took me about a hour. They were very easy to get to and not hard to do at all. Not sure why they were charging 620 bucks for labor. For toyota plugs they literally cost 7 bucks a piece online.
Guy probably could have upgraded to higher quality plugs and not had to change them for another 50K miles by going to you for the change, paying much less than 700 dollars.
I just looked up the rock auto prices for rotors and pads. Max for rotors is 116 bucks for rears and 110 for front. Pads run about 27 bucks front and rear. Thats OEM So I think the stealership is trying to make bank. I know their cost is a lot lower than that for them. And yes they are a stealership. If we even said their cost was the same as rock auto thats 280 bucks for the parts. Depending on the tech they might pay him what 60 to 80 bucks for 2 hours work. (I know shop hours are 150-200) So for 360 bucks to them they are going to lose a customer and reputation?
When he told me what they quoted him, I was in total shock. I did them in my driveway with no issues. I ordered everything off Rock Auto and with delivery the total was 80 bucks.
I think this should be called out. But Toyota has been dropping the ball on their loyal customers lately. I purchased a '23 Tundra and had 6 different issues including smell of coolant in the cab, screen going dark randomly,, throttle hesitation at random, etc. This is the new Toyota/Lexus we are dealing with.
Rust is always a problem but the brake pulsating issue is on Lexus period. But corrosion is not the issue for brake pulsation. Corrosion doesn’t cause pulsation brake rotors. She may have did a long drive rotors were hot and drive through a big puddle or standing water. And if she keeps taking it back for a brake safety concern they have to fix or she can lemon law it
Sounds like owners are going to have to do their 'due diligence' even more and take dated pictures of everything on their vehicles to prove that "No, the rust was present prior to my purchase of the vehicle, it is your problem to remedy!" when they go to the dealerships.
Rust 😮, in Florida 😲. I guess Lexus should not sell cars in Florida anymore; they can't handle the climate 😂. 88 mph, where have I heard that before 🤔. Six months and only 2k miles. It sat in a driveway during the storm. Pull the rotors and turn them.
Just tip.had a noise in my front it seemed .changed pads still there. brought it to the garage. They agreed it was coming from the front and even complained about it. Took it all apart. Put it back together 500 bucks later still there. I just decided to look at the back brakes and the pad was so worn down. It slipped out. check everything where the noise is coming from. You’re so convinced may not be.
Ray, my oldest son has that model Lexus with a hybrid setup. He bought it new and has no complaints at 60,000 miles. I agree with you that the dealer is making a big mistake! At wholesale to dealer prices they would not be out of pocket much and she would be happy!
Usually, Warranty doesnt cover 'standard wear an tear' which looking at those brakes, wear an tear. That is why Lexus is denying that under Warranty, which I can get behind, heck, it happens to all brake rotors an if that was the case everyone would be going back for 'Warranty'. But on the flip side, Im not in the automotive business so I cant say whether or not Lexus should good will this. Part of me thinks that Ray should do the repairs an not the dealership, because the prices from Lexus should be pretty high. Its the same for my Ford dealership, having them change my first oil was 65 bucks, now its 75, stuff just keeps going up. (Reeee change your own, save money. No, because if I fuck up its on me an my dime, if Ford fucks up, its on their dime) SO TLDR this is standard wear an tear, no Warranty. Hopefully Ray is a cheaper option than 2400....but...its a Lexus so, she bought the brand, going to pay the price lol
I'm a retired Insurance Adjuster. I'm thinking it might be able to be claimed as "storm damage" under the car owners Comprehensive coverage. If Lexus won't fix it under said "Good Will Policy," then perhaps the car owner should contact her Insurance company and lodge a claim. I've seen some unusual things covered under Comprehensive coverage. Case in point; I had a claim on a Mazda Van. Car owner bought gasoline that turned out to be contaminated. She took it to the Mazda dealer, they diagnosed the problem and wanted to clean the tank and fuel system. I discussed with my manager and researched the Policy. Guess what, we covered it under her Comprehensive with the logic that she did not intentionally buy bad gas and thus had a legitimate claim. Our company's Subrogation Department went after the gas station to try and recoup the money we paid to fix the car. I don't know the outcome of the claim against the gas station, sorry.
If it's under warranty it should be covered under the warranty her insurance shouldn't have to cover it That's asinine. If I were her I would lawyer up
Look at the build date vs purchase date. If it sat on the lot for a while, then it should be on Lexus or the dealership. With only 2,000 miles, should be goodwill either way.
I think some tough love would fix those brakes right up. Do some hard stops from 70-80 and brakes will get all fixed
Brakes are wear and tear item. Not covered under warranty.
@@ryane5885Yes, but here quite expensive one. So I would look for the possibility to machine the pitting down, whether this design of rotors allows it. Having half of the rotor life back is way better than nothing...
Are new cars in the US also stationed outside?
Tell me that you commented before reaching end of the video without telling me that you commented before reaching end of the video. 😐
Hey Ray, im a Lexus dealer technician in the great white north. I loved seeing you get into this car and be "wowed" by it, I see these all day every day and I've grown accustomed to them and it's nothing special anymore. These F-Sport RX350s do infact have 6 piston calipers up front and regular electronic calipers out back. If this were my dealer we'd explain that while it's not factory warranty, we would do a "one time goodwill" to make the customer happy and inform them how to (hopefully) prevent this from occurring again.
@@WinksMcGeeks I have no problem if any dealer wishes to finance this repair . Contact the dealer and send them a check for the repairs. All I was saying that as a free enterprise they make decisions . Even Lexus agreed. Good for you. 😎
Love the “HUD” that it has,i had one in my Pontiac gtp in the 90’s and after using it i was convinced it would be used from then on but was disappointed when it didnt continue,so nice to see it returning
Goodwill gesture a start. So how do you prevent this from happening? Be gentle on the brakes?
@@Genie98997 This is from airborne saltwater exposure. The only way to mitigate this would be to ensure it is kept in a garage, not a carport. Anytime you're near the ocean, you need to fully enclose your parking or the side turned toward the water will corrode as the car is constantly exposed to salt.
Wow, so unimpressed with this guy....he obviously didn't consider learning the car a little and tying up the dogs (he has 1/4 million hits, he might as well eat a New York hot dog while filming) and yes, you "out" the dealership respectfully!
He is a dufus Rainman, I'm sure he's a "good driver"!
I own a 2020 Lexus RX350 I bought with approx. 32K miles on it. While still under the bumper to bumper warranty it developed a similar high speed braking vibration. The dealership turned the rotors for free which solved the problem. It's all about the service manager!
This is what I was thinking and what the dealership should have done from the get go! A simple fix which old school mechanics used to do all the time.
Yeah, not difficult to resolved, just turn the rotors and call it a day. Customer is happy and go about their ways.
Yes they should try another Dealer ship sounds like they bought the car from is crooks. I looked at a 2023 RX 350 before buying my CPO 2022 RX350 with the last of the V6 naturally aspirated. Do you feel it is under powered merging on to a highway? The test drive mine felt like that. The 2022 V6 was very smooth.
@@midiman5045 Love the V6 in the 2020 RX. Also no spy camera on top of the steering wheel to keep beeping at you. So far 90K on the car and zero issues. Just don't use economy mode, it kills the performance. Regular and sport mode for me and it seems to make no difference in fuel economy. Also, turning the rotors would remove almost zero material, just get the surface imperfections smoothed out. For what they pay the techs at a dealership, it would cost them almost nothing to make a customer happy.
@@donaldchristie3534 Thanks for the info. Just a note for info, living in NYC and driving in NYC traffic I did notice that the MPG is better on the V6 than it was on the V4 turbo. I am getting around 16 to 18 MPG in real city driving with the V6 on regular gas if my memory is correct the Turbo needed Premium. I was not getting that good on my test drive in the 2024 RX 350 city driving the v6 is about 1 to 2 mpg better as per the on dash display. Yes we have bad traffic here.
I made Lexus change the brakes and rotors on my RX with 11k miles that was vibrating at 70 mph. They tried to resist but at the end I was victorious.
Shame on Lexus for not standing behind their vehicles. Toyota/ Lexus has really lost their way.
I think Lexus has a standard to uphold. They are makers of fine automobiles at a premium price. Their customer service should be second to none. Fix the damn brakes.
Agreed, had this been in Japan it would have been done, no cost to the customer.
It’s a Toyota. Toyota doesn’t care.
@@rapid13 No, it’s a Lexus (I know, it’s a Toyota), “the Japanese Mercedes”, you pay a premium to not deal with 💩 like this.
If a bird crapped on the hood of my $100k+ Lexus I expect the CEO to run outside to the parking lot at the dealership and wipe it off! They’re busting this customers walnuts over $2,500? On a $100k car?!
@ Over $2500 on a $100k car because it’s a Toyota. Toyota is all about the math. Look at their dealerships: can’t keep cars on the lot, they build it and you buy it and don’t bother trying to order one to spec, and they don’t care if you walk away from a sale. It’s the corporate mentality and it pervades Lexus as well. FWIW I agree with you. For that much coin I expect boutique service for life. Hell, I bought a 100k mile Infiniti G35 some years ago and the dealer treated me like I’d bought a brand new QX80. That’s why I bought another used Infiniti last year. Toyota makes great cars, but I’ve never been impressed with how they treat people.
Damn right. Super poor stealership!
Back in the day we had a cherry 911 Carrera 4S come in for tires and brakes. Owner obviously took great pride in it. But... he lived beachside over in Cocoa Beach, and always parked in his spot in the covered garage passenger side to the water. Passenger side brakes were junk, rotted nearly through, calipers were toast, and every bolt was a torch and hammer job to remove. Driver side was immaculate. Salt water spray is no joke.
Yep, even just the salt air from the cabin being near the coast. Got friends that have a beach cabin out on the Washington Coast and they have to replace stuff about every decade or 2. I think in the 50 years I've been going down there, they have replaced the appliances 2 or 3 times before a total remodel a few years back. Last year I think it was, they had to replace the circuit breaker panel, and that was replaced something like 20 years earlier.
Offer to skim the discs for her problem solved
Asinine dealer and Lexus company !
When I worked for GM, we had a similar issue but with the horn that would fail about every six months, due to salt corrosion. Each time she would have it towed in for repair, because it was unsafe to drive.
Maybe the Porch is not intended for outdoor use.
As a truck driver i like the way you think by not pulling out in front of that truck we can not break the way you can in a car good job ray
Yes I agree I practice this too (old truckie).
It's like cutting off an mastodon. Don't do it! Advice from another life.
Truck Drivers are trained to look at traffic and situations a bit differently than the rest of us Plebs. I agree with your assessment of Rainman. That caught my attention as well in the video.
I can wait but best believe I will step on the gas and try to get away from the truck
The Lexus 350 RX F-Sport starts at $57K and if you add all the bells and whistles, it gets to around $67K. I'd be furious if after six months and less that 3K driving to get hit with a bill like that on a brand new vehicle! I had a friend whose 12 year old Lexus IS that had a warped dashboard from sunlight exposure and Lexus replaced it at no charge. What this lady needs to do is contact Toyota/Lexus directly and they'll certainly take care of the problem because they're averse to bad publicity and to chase away a customer who will most certainly take their business to the competition. It's five times easier to keep a customer you have than to gain a new one.
Watch the video again. It was mentioned at least twice that she has contacted them after she was dissatisfied with what the dealer said.
Check the lemon law in Florida. I had an issue in NY with a Toyota Camry years ago and I won the arbitration with BBB under the lemon law.
Lexus for the sake of "Goodwill" fix the brakes!!!!
With the miles and the year of that thing, that should be a good will repair regardless.
2900 miles has to be warranty repairs. If Lexus wants to sell cars, they need to fix problems.
2900 miles and there is a vibration in brakes, to the deal they could very well view that as the driver was abusing the brakes. hard braking heating the rotators up and warping them. Given the electronics on most cars now days they will have logs of all the speeds and stops.
Basic Warranty is 48mo or 50k miles. Powertrain is 72mo or 70k miles. Both sets of numbers per the Lexus site. Should be handled by the dealer or at least explained by the dealership why the warranty was denied.
My BMW M5 is now 12 years old, still on extended dealership warranty, includes "wear and tear" up until 80k miles 🤣
@@timkono5645 Consumables aren't counted on the warranty. (brakes, shocks, tires, fluids). Tires may have their own warranty from the tire manufacturer.
Probably drove it on the beach.
Years ago I was ultimately responsible for service and parts at a dealer evening shift. Called to the service counter; I found an irate customer yelling at the cashier - seems his "new" car with less than 5,000 miles on it needed rear brakes. The customer insisted he NEVER drove with the parking brake engaged - it was an insult! Rather than causing more dramatics, I offered "I tell you what, I will have the shop pull a drum while you watch . . . If the parking brake was abused, the drum would be blue from the heat, if there was no blue color, I would go ahead and pay for the brakes, but if it was blue, he would. " Well, once he saw the drum, his anger turned to his wife who obviously was the culprit (right). His new VW was HIS daily commute vehicle. An irate customer was satisfied and thanked me for my honesty . . . As he paid for his new rear brakes! Oh, and I gave him a discount on the parts that he appreciated.
Most vehicles have a light to tell you that you emergency brake is on? So someone wasn't paying attention!
Now I know that was years ago but that is what good customer service looks like there needs to be more of that now days not just go away not our problem.The old saying comes to mind If you do good by your customer they tell 10 people ,do wrong & they tell a 100.(especially these days with the internet.) I would like to give cudos for doing it even if it was years ago.
@@markks2321 We've all heard about women drivers but there actually are some who live up to or exceed the stereotypes.
Lexus and Toyota are not what they used to be Too many problems with brand new vehicles See how many recalls The consumer must now pay the price and inconvenience having the car repaired Where is the quality control 22:53
@@markks2321 Those lights on the dash lie to get you to spend money at the mechanic! (possible mindset)
I had the same issue with my new 2020 Subaru Legacy. It turned out the car had sat immobile, probably because of Covid, for several months between its manufacture and my purchase. The dealer, under warranty, cleaned the brake rotors and rebalanced the tires but this didn’t fix the problem. It appears that the factory Yokohama tires had flat spotted as the car sat and we confirmed this when I switched to my set of winter tires and wheels. Subaru Canada and Otto’s Subaru in Ottawa covered all costs including the replacement tires. Great cars, great people. Thank you.
I have a 2001 Lexus LS430 sat in the garage for 7yrs (living abroad), and after the fluids change and new battery and a tank of fresh gas, It drives just like the day I park It.
That's Yokohama JAPPY CRAPPY!!!
The bad PR that Lexus will get for this is going to cost them way more than $2400. Fix the brakes Lexus.
You mean BRAKES, but I agree that LEXUS SHOULD FIX IT.
I had a 2011 RDX, lovely car never had a problem but this has me worried.
I have a 2019 RAV 4 Hybrid with about 27k miles, great car.
I have considered getting another RDX BUT I THINK I WILL WAIT.
@ you’re correct. Let me try to change it.
Did you watch the video? The video stated it probably was her fault
@ I did. In my opinion the dealership will lose more than the cost of the repair. Bad publicity.
@ how? It wasn’t a factory defect. No warranty covers brakes
I can tell you that a similar situation happened to me when I was shopping for a car a few years back. A Chevy dealership that is 4 blocks from my house wouldn't come down on the price of a used Impala when I found the exact same car 90 miles away. In fact I was told " if you can get it for that price then I suggest you go there." So I did and 10 years later I have bought my second car from that dealership and all future cars from that dealership. These dealerships need to remember that it isn't just the sale right in front of them it's the multiple sales in the future that they are selling.
That's true, because the deal is the most important, not the money.
Similar thing happened to me. In 2004 looking for a 4door sedan, we went to a Honda and Toyota dealerships in Houston. All the Honda dealerships acted as if they did not have time for me. 20 years later, Toyota got 6 car sales.
yep going back more decades than I chose to remember I was shopping for a new truck and one dealer told me I was too young and no way had the money for a new truck a few weeks later drove back to that dealer with my new truck and never returned said dealer folded a few years later 🤣
There is no such thing as an exact same used car. Used cars are unique. You don't know how much your local dealer had in the car. Was it on the lot as long as the car you bought? Were the tires better? On a new car you can make better comparisons.
Dad left a vehicle under a carport in FL for about 8 months. This was about 1500' in from the water. The brake rotors on the exposed side of the carport were SHOT. Everything there got destroyed by the salt in the air. You could scrub the outside of the windows on the house and 2 days later they'd be cloudy again from the salt. You never want to purchase a vehicle that's been through a rust belt winter...or FL...
i am a retired tec h from up north who moved to Fl 7 yrs ago. I find cars from Fl in general are much LESS rusty, unless they were from the coast. They look out
As a retired adjuster, and also someone who has been screwed by a dealership regarding a manufacturer defect, I would be looking at the delivery date and making a search of Weather Underground for the exact dates of the hurricanes before I made a decision on when it received the seawater bath.
Exactly my thought
Yuppers! It sounds as if it stood in a bit of saltwater. The hurricane wasn’t that long ago. It could be an insurance claim.
I'd also like to know the build date. A lot of vehicles have been sitting on dealer lots for a LONG time, that rotor being clean under the brake pad tells me it's been sitting. If it's got lot rot this is absolutely a dealer issue, and why you don't want to buy a car that's been on the lot for a year.
what if the lexus was shipped over to america? Rough sea
Weather Underground?
That was a leftist terror organization.
Question that needs to be answered regarding mileage is, what was the mileage at purchase? Rotors are high carbon and do rust when sitting. However, the depth of pitting is longer than just sitting in the driveway for a week or two. Additionally, how far inland does the owner reside? Even a hurricane won't deliver significant salt water too far inland, 1/4 mile at most, and far less than ocean levels.
Turn the rotors, period.
Lexus cars come in in Jacksonville. They will sit on the dock for up to a month in salty air. That may be the cause of this
And extra time on ship traveling through Panama canal since Japan to Jacksonville instead of dropping them off at a West Coast port, 🤔
@@AH-bm4ts RX's are made in Canada. , Quebec I believe is where they are made.
Correct Canada made
Cambridge Ontario
Except , no problem was reported when the vehicle was first purchased. Do not think the salt would stay on rotor long if the vehicle was being used as a daily driver.
No reason to replace new rotors when you can turn them and remove that tiny bit of rust. I agree, the dealer is foolish.
@tuberNunya Look at the pitting. This is not simply a dusting of rust. The pads pulled off most of the rust leaving the the rotor pitting.
I also vote to turn the rears if it would be my personal car. Should be plenty of thickness left to remain within spec.
@@michaelholliday100 Minimal at best.
@@michaelholliday100 So turn the rotors and put new pads on. It will cut the cost in half at least.
@TheCobruhAlienat0r I own 12 pre-1972 US and British sportscarss, plus my daily drivers. My old car rotors contain enough meat to turn. Modern cars, especially Toyotas, do not have enough meat on them to turn without going below specifications.
A car that is a 2024 could have been built it 2023. Look at the manufacturing date to determined when the car was built and when and where was it shipped to. Theroretically it could have set on the dealer lot for 9 months
Very possible. Around September/October, I always hear ads on the radio for the next year's models being for sale at that time.
Correct. My wife bought a 2013 Ford Explorer in May 2012. It was being loaded on the car-hauler when she signed the papers. It was another two weeks before she actually took delivery.
@@WastedTalent- No RX is sitting at a Lexus dealer for months. We are talking Lexus, not dodge, ford or GM.
either way its when you but it...not when its sitting on the lot..the warranty starts the day the first owner BUYS IT and drives off the lot
i love your honesty and integrity! not a lot people having that now an days!
If the dealer still refuses, just have the rotors turned. I doubt they are warped so it shouldn't take much material off. The huge price tag is most likely those front brakes...
Ray, the parking brake, is electronic, it automatically engages when you enter park, and disengage when you shift out of park.
Depends on the car. On my mother's Bolt EV, the parking "gear" only engages the transmission locker. There is no noise from the brake motors until the parking brake switch is manually operated. They do come off automatically as soon as you shift out of park though.
On our Honda CRV, the electric parking brake is ONLY able to be activated manually.
my daughter has that feature on her toyota, I hate it. just hope brakes dont freeze to drums in severe cold and wont unlock ,or engage while driving
@teardowndan5364 It does with Toyotas and since Toyota makes the Lexus, it does with them as well. As soon as you put it in park the parking brakes activate and goes off when you take it out of park.
On that Lexus if you don’t want the automatic parking brake to engage when you place it in park than just hold down the parking brake release for like 5 seconds. If you want auto parking brake back on hold it down again for 5 seconds.
GS300 owner here in Australia. I encountered a brake vibration issue with my Lexus, and took it to my local. They admitted there was an issue with rotors warping, and (although well outside warrantee) offered to machine them for trivial cost, which I accepted. The service centre seemed VERY familiar with the issue, and they were actually most helpful. The brakes have been perfectly fine ever since. My GS300 has also been somewhat of a garage queen, but I truly believe there is a warpage issue with some select Lexus rotors. Rust can't cause rotor vibration on braking, ffs - warped rotors can.
I was thinking the same exact thing! I think Toyota/Lexus got a delivery of bad brake rotors from a supplier and I bet it won't be long before they issue a massive recall which will cost them plenty.
I agree, the dealer should have been a bit more interested in helping to solve issue. Great way not to have a return customer.
As for the car? No way. There are way too many gadgets to go wrong. Diagnoses would be the end of my car days.
She's going to tell everyone about that dealership.
Just a thought if you don't want to call out the dealership.... Don't wave the watermarked paperwork around. 5:08 you can work out the name of Morgan auto group
Turn the rotors as they won't need much material removed to make them true again, then a set of stock pads and do an oil change. The first oil change is the most important and will determine the car's long life, if cared for. I like the "one time" explanation to the customer to make them aware that this can and will happen again in the right situation. If you live anywhere near salt water, this can happen and it's no one's "fault" and definitely not a warranty issue.
The early oil change is key to getting a good high mileage car at 200,000 miles
There are not many places that still turn rotors anymore. The O’Reillys in my town does it but that’s the only place.
@@somenygaard The dealer can resurface them and scuff the pads to the rotors.
@ the shops and dealers around me, south Florida, don’t offer the rotor resurfacing service any longer. I’m retired and work part time at Advance Auto Parts and apart from Orielys I can’t find anyone who still does that. They are definitely capable and still have the equipment to do it but I’ve tried to help several customers who simply couldn’t afford to buy new rotors and after calling around on multiple occasions finding someone who would agree to do so over the phone didn’t go very well. It’s the same with getting a shop to patch a tire, not saying it’s impossible but it’s darn close.
@ I see.
If the vibration was there from day one, it's been stored in the open prior to sale & thus it IS a warranty issue.
At the very least, that good faith repair. maybe not technically a warranty issue, the parts did not fail, but "lot rot" caused an issue that the dealership should handle on a case by case basis.
All I can say is.... "you wanted a sport Lexus"
I have had it where a vehicle sit on the lot for about half a year, gets sold and comes back with a brake vibration, due to the fact that it wasn't barely moved at all in that time, giving the rotor a "low spot." The dealer should warranty that out. But it depends if the vehicle sat for a long time or not
Exactly- been there- Dealership- new cars - every 3 months short road test for cleaning rotors.
Likely sitting in the “port” (giant parking lot) in Jacksonville.
I thought the majority of Toyotas came through the West Coast, then ride trains to their destinations...
@ Southeast Toyota (a distributor) has for many decades had their own ships, areas to park them while awaiting transit, and their own rail cars. They also have a factory in Jax to add accessories like spoilers, ground effects, upgraded wheels, radios, leather seats, etc. Since most Toyota cars and trucks are US made, the rail cars come from the US plants to Jax. A huge operation.
“I will not bad-mouth people of the community.”
Yeah, Ray I hear yeah…plus fighting a lawsuit is not cheap even if you are victorious because lawyers do not do pro bono work all the time.😂🤣
That's not at all having to do with rust on the rotor, but a caliper malfunction, not closing the gap fully between the rotor and brake pads, opposite the passenger side. Check the brake fluid level, and go about bleeding them thoroughly, as do check the entire rotor for smoothness/thickness on making sure it's not warped.
Owned a 2022 Lexus IS500 and rotors warped at 18,000kms. 2 dealerships refused to replace under warranty but 3rd was willing to build a case with Lexus Canada to authorize repair. Advised that replacement was covered as good will from corporate. Would hope that Lexus USA would offer similar solution.
terrible driving if you warped the rotors at 18k km. you were hard on the brakes way too often.
@cheeto225 Clearly another Internet troll who doesn't understand that a performance sedan with 472 HP should be specced with proper brakes to match. Amazing how you can make such an assumptive evaluation, not knowing climate, traffic conditions or anything at all.
I know shops don’t turn rotors on a brake lathe anymore but these would be a good candidate. Any reason not to? Does the two-piece design complicate that?
Most rotors today do not have enough meat on them to turn without being below specifications.
Yeah, that’s why I think brand new rotors with only 2K miles on them would be a good candidate. Just a bit of rust without deeper grooves, so skim off the rust and replace the pads… unless I’m missing something.
I think all it would take is a very light scuff.
@@Bryan-Hensley 💯💯💯💯💯 This is the answer I was looking for!!!
@Bryan-Hensley Did you look at those rotors? They are pitted, this in not like minor surface rust. To remove the pitting, which is causing the issue, would require turning. There is not enough material on these rotors to turn...
Had a very similar situation back in 2017 when purchased a Genesis. It had a shake at high speeds, pulling to one side, issues with the ABS sensor going off, brakes squeaking and shaking, etc. it took me doing my own research, getting a 2nd opinion, calling the owner of the dealership and threatening to sue for them to take the car back, undo the loan and give me my money back.
Never buy a used car from Florida.😂😂😂😂
Sometimes you can drive it in reverse at high speed and apply the brakes 3 to 4 times and will help balance it out.
They are nice cars. Would have been nice to have looked under it to see if there was corrosion on the frame ect? Did part of the car sit under water from the hurricane?
The new RX is such a great car. It is extremely plush and quiet inside. Lexus dealerships are known for their customer service. I could not imagine the local dealers in my area doing that.
The real issue here is that the purchase date, and the build date could be upto a year apart, meaning this car stood in a car lot somewhere for up to a year before being retailed out to a customer, so it sat in the open, exposed to the elements, water, etc reaching and settling on exposed metal parts.
I have owned only 1 "new" vehicle in my time, and I too suffered from rusted brake disc's, so badly corroded that they had pin holes throughout the entire surface, causing a squeal, and scrapping noise under braking, which after a "few" miles turned into a vibration under load from high speeds.
I have had this same issue with the dealer initially, and had to refer back to the manufacturer for investigation under a warrant claim, they asked for an independent service centre to inspect and advice on the issue, with possible cause and the parts that required attention.
Once said inspection was carried out, the makers were happy to get the parts shipped and for replacement work to be done under the warrantee, they also said that they could not understand why the dealer had refused the repair in the first instance, and would be taking action with the dealership.
I owned a 2023 RX350 and had nothing but problems. Got rid of it and will not buy Lexus 4 banger again.
I think newer Lexus are overrated. Had a 2021 IS with weird issues. Took to 3 different Dealerships none could find the issue. I got rid of it. Beautiful vehicle though.
Has this happen in my VW Tiguan. Left the dealership with it being brand new and noticed it when exiting the highway on the way home. They replaced the rotors no problem
Had a few Lexus. The incredible service was what kept us coming back. If their service has gotten so bad that they’ll reject warped rotors after 2400 miles there just lowered themselves to Dodge dealer level. A very bad look for Lexus
Hahaha 😂😂😂 I’ve also owned 3 Lexus cars and the service was incredible as well
Ever dealership is different, Finding a good one can be tricky.
Greetings and salutations to all who read this, may your week be filled with wonderful videos from our friend Ray.
Been a Lexus owner for years. Also have a 2024 Lexus RX 450H. Runs great with no issues whatsoever. In my opinion, dealerships service varies greatly, as well as service consultants per dealership. Our service at our local dealership is usually very awesome. Lexus customer service at Corp is also very awesome. I had a rock chip hit my front facing camera in our older Lexus RX a few years back. The camera was just out of warranty period (3 years old), but Lexus Customer Service at Corp took care of it free of cost. More likely Lexus Corp will take care of that brake/caliper/tire issue free of cost given it’s a brand new car.
This is a customer who drops $60k on a car. You dont treat her like that if you want them (and others in their circle) to keep buying cars from you. Fix the damn brakes, Lexus. No brainer.
How much did she pay for it?
Your dogs were the highlight of the video. I’m sorry I love dogs so much. That’s the biggest part of this video. Was just seeing their faces..lol😆
I'd class that as minimal rust and machine those rotors out, not change them, especially at those prices. Also swap out the factory tires as they appear to be making quite a noise at Highway speeds. I'd expect the car to be a lot quieter.
I agree the factory tires on my 2020 RX were poor. They had already replaced the two front tires and the rear were making a hum already at 32K. Part of the problem is Lexus only recommends rotating front to back and no cross rotation. I've always crossed rotated and get 60K out of my tires (non-directional of course).
There were bolts not part of the brakes on that car that were completely rusted out. The new owner of that car either bought a car that had been sitting on a lot for a very long time before being sold or she lives next to the ocean. You don't need a hurricane to deposit salt on the vehicle, being close to the water would do it.
Those rotors are pitter, you replace.
She needs to call Toyota headquarters to complain about the dealership. They will meet with the dealership. This happened to me with warranty work. The dealership contacted me and was instructed to perform the warranty work.
Toyota doesn’t care anymore. That’s well known over the last 2 or so years when they announced that due to lower quality parts coming to them they would be lowering their quality standards.
I believe toyota changed their standards and do not care about their customers anymore. I think China will take over just like Korea took quiet a bit of the market.
@@radzer0966 Duh, The customer should call Lexus, the rest of your statement is BS as well.
@@radzer0966that’s not true I’ve always had good luck with Toyota or Lexus
@@radzer0966 This is absolutely not true.
On my almost new RX500H were also vibrations in the steering wheel at highway speeds. It was a wheel bearing. It was done as a warranty repair.
Only a few Lexus models are assembled in the U.S. the rest are brought over on car carriers. Most likely this particular car got exposed to sea spray while at the dockyard or on the ship. If there is a J in first digit of the VIN it was assembled and imported from Japan. A 2 or 5 indicates it was Assembled in North America.
All RXs for North America are built in Ontario, Canada, and transported by rail to the United States.
Dealership service departments are conditioned to resist warranty replacements on brakes and other normal wear type items. That in no way means those parts are immune from defects in materials and workmanship. Metal items corroding that quickly is troublesome. It would behoove Lexus to fix it on a Policy Adjustment basis.
Lexus Parts Online shows an OEM rotor for the F-Sport version at $400 each. The non-sport version is $105 each. Pads all around would be about $200-250.
Wondering what makes the huge price difference, besides the size difference?
@@brian.z6592Sport version is likely drilled or slotted, or both. The slits are supposed to help dissipate heat better and that makes the rotor a performance part.
$400 per rotor? Does it come with a steak and lobster dinner?
Rock auto is cheaper lol 😂 shits all a scam
@@MonkeyJedi99 The bend over and touch your toes sirloin special?
A brake lathe and some sandpaper would fix that right up with no new parts needed.
I guess you never check the thickness, I haven’t been able to get a rotor turned in over 20 years as they come already at minimum thickness
@@barrythirtle4296planned obsolescence
Most newer cars don’t have a minimum spec, they want replacement not resurfacing
@@barrythirtle4296 we cut a hundred rotors a week at my work, maybe one set in 50 go under min spec and require replacement
@@xabhax you need better resources, i.e. prodemand/identifix. My job sells cars that are from the current model year to 11 years old and we've never run into a manufacturer/model that doesnt have a minimum thickness
Hey Ray love your honesty, just wished you lived and had your business just north of Tampa, but any way i wonder if you could give us your quote for the same brake and rotor job for the Lexus. I'm guessing half of what the lady was quoted.
Look on the driver side door jamb for the build date and ask customer for the purchase date.
Hay Ray..I am sure the dealership they know 100% this car had a problem so they denied the warranty or repairs the buyer have nothing to do with this issue or problem it’s responsibility the dealership no adopt…..
I agree with not calling out the other shop. Legal issues notwithstanding, you'll never know the exact details of what happened. In the old days rotors were far more beefy, so minor warping was not so common as it is today.
If he was going to call them out we'd need to hear their side of the story.
Check the build date to see how long it’s been sitting
My Lexus TX350 Premium had same issue at 5000 miles. My dealership in the DC area changed the rotors at no cost
The problem is it’s called lot rot. This happened before she took purchase of the car. Very common the car sits the road get the corrosion and it beds itself deep into the rotor into the pad. 100% should be warranty.
I'd like to know what a more reasonable price for replacing the corroded parts would be. Because out of everything the dealership did, the price they quoted sounds like someone decided to divorce their customer after getting buthurt. And that's where they need to do a better job. IMHO.
Its a lexus so its one those car brands that prices are massively inflated.
But they don't need to do a better job, what are you going to do, stop buying cars and driving? Without actually consumer protections and severe consequences for businesses they can do what they want.
@@Stealth86651 Yes, I won't be buying another new car until these mfrs and dealers shape up.
Hundreds of thousands of others are doing the same. notice even Toyota lots are overflowing with units they cannot sell now! Bye bye.
In reality all they had to do is resurface(turn) the rear discs, easy 30 minutes job and say sorry for the inconvenience to the customer.
@ Lexus does not recommend resurfacing rotors, and has not for some time now. The main reason why is these companies have been making the rotor surfaces thinner and there is less meat on the rotor which can lead to yet again warped surfaces when you cut them, and heat increases during braking...
279th! This why I don’t like dealerships. As soon as my cars go off warranty, I never step foot on it until I buy another vehicle. It’s all about the money. Not the customers satisfaction or their inquiries about what’s happening with the product. Roger in Pierre South Dakota
I recall Lexus replacing a radiator on our rx a few months past warranty. They good wiled that without any problems as the car was just out of warranty. Odd this warranty issue was denied on a “brand new” vehicle
Ask the customer if they store any type of pool chemicals in the garage. I've seen chemicals stored in garages etch everything metal
I suggest to people not to purchase any warranty because many times it is a scame the companies issuing the warranties refuse to honor it or find all kind of excuses
This is the new-car factory warranty. Y';know, the one where "you pay $60k for a new car, so it won't nickel-and-dime you"...
0:13 Doggies! ❤
this happened to me with a new nissan. It was on the lot several months. They gave me new rotors...it was a nissan not a lexus.
13:55...the rust on that bolt (rusted so badly the nut head is distorted) signals the car was underwater
I would be interested to hear Ray's repair quote, to see how it compares to the dealer's.
It's bound to be Half Dealer price , of even less . You could probably get away with skimming the discs anyway .
Indeed. However F-sport parts are expensive. Front rotors alone are about 1100 MSRP vs ~300 for base model(810 is cheapest I could find after brief search) and the whole parts set is about 1600 plus tax. Adding labor at dealer price and whatever else dealer charges like shop supplies, it easily comes close to 2K.
That Lexus dealer must be competing for idiot dealer of the year… I agree with you 1000% just take care of that customer that just spent over 50k for that car…
There cant be that many Lexus dealers in Rays area so I’m sure it’s easy enough to find out what dealer is doing that…
Have to agree. After someone spends that king of money your going to lose them over a couple of rotors? If she were to come back again 3 months later then it's got to be where she's leaving it but I have to think it's worth it to fix it for her.
The salt water exposure probably came from its time spent aboard the transport ship on its journey from its original manufacturing destination
Yep RX models are assembled in Japan so you’re on to something there.
RORO ships (car transports) are basically floating parking garages. The vehicles aren't on the deck where they can get exposed to salt water.
@ScoobyJoobyJew No ship is completely water tight in 20-30 foot swells of the Pacific ocean, plus they would have been at sea for at least 2 mounths in those conditions even the air inside will be full of salt and depending on the internal humidity also contain water. They would also have to be stored dock side prior to loading, then stored dock side post journey. All these areas contain high concentrations of salt water
Sat on the lot 6+ months. The transport journey isn't long enough to cause this.
A 2024 (manufactured late 2023) she bought 3rd quarter of 2024.
Coastal city.
@DavidTMSN I live in Scotland. If my car is left stationary for any more than 3 days, the brake discs have a coating of rust due to salt water in the air. If this car was stored outside in Japan( very similar weather and geographical location as Scotland or any island in the northern hemisphere), it would only take a few days for the salt corrosion to take hold even before it's stored on the dock side before being shipped out
So Lexus is supposed to be top of the line luxury vehicles....why are the rotors pitted and corroded in any setting with only 2,000 miles? People live by oceans all over the world and I've never heard if a new car being pitted like that. So it's either bad steel, or bad metal treatment going on.
I’d just drive the car. The pitting will wear off.
If there is a small degree of surface rust on the discs, why not resolve this by a light skimming of the rotors? Due to small degree of corrosion, this is very likely to be caused by pre-sale situational corrosion -- which should be a pre-sale fault, and therefore subject to a warranty claim for full repair/replacement.
Rotor corrosion of this nature is pretty much experienced as soon as the car is used (again) after sitting. If it had occurred prior to sale the customer would have brought it back to the dealer shortly after taking delivery. So by verifying the customer’s usage and confirming that the car was sitting, it is easy to determine responsibility.
In the UK, the dealer wouldn't argue and change the parts after 2300 miles.
good we have good laws when it comes to that .when i got my car and this was not a new car they told me because of the Covid we may not tuch the car as much as normal .But any thing that's had a problem we will fix .it was a pain yes but all i had to do is pay for the fuel
I had a lady come to my dealership with a jeep cherokee she just bought from a used car dealerahip and she bought a warranty for. 5 days after her warranty was up, the engine destroyed piston #1. (Broken spark plug) we got her warranty paperwork back after i did the diag and felt so bad for her. They denied it- (expired due to time) we sat on it for awhile while she figured out what she was going to do and in that time, the rules for goodwill changed and we were able to get a warranty motor authorized under goodwill rules. Im the end she got taken good care of but holyshit it took from may of 2024 until 2 weeks ago to get it all done because of waiting on the warranty company.
That's the worst part of non-manufacturer warranty they like to slow everything down in the hope the customer gives up on the claim
We parked our car at airport parking for 4 weeks and it took a few days for the flat-spots to come out of the tires, getting out at highway speeds straight from the airport is horrible.
Former Lexus Corporate employee here. She'll get it taken care of when she hears back on her case (I saw the dealer properly opened a case with corporate). I do also have somewhat of a different take, and it's how I would handle this if it were my personal car and the alternative was thousands of dollars in new rotors and pads and shop time. I'd simply do what I do with my classic cars that sit for months at a time sometimes. Take coarse sandpaper and rough up the rotors. Takes about 15 minutes per. Then go for a drive and rebed the pads. The rough rotors will remove deposits on the pads and you'll have properly bedded pads. EZ PZ.
Lexus and that stealership should step up and fix this. This car also rode in a seagoing car carrier also. Then sat in a lot at the port for unknown weeks and months. This should be goodwill repair. Ray please update us on what happens with this.
I wonder if any of the repair cost can be an insurance claim due to hurricane salt water damage?
I've done a few brake jobs in my day and I can't imagine Anyone changing $2400 to replace rusted rotors...seams to me a few applications of the brake pedal would remove the rust...
It is the smooth spot vs the rusted areas that are causing the problem. The rotors could be turned but no one does that anymore.
That pitting is too deep to remove just from driving. Maybe if you replaced the brake pads with 80 grit sandpaper.
One rotor is $479 which is wild
My father had problems with his front brakes last year. The first time I took the wheels off, I couldn't see anything obvious and the vibrations were mild, so I told him to try braking hard a few times on his next trip and see if that takes care of his high spot. When he came back, he told me it is now 10X worse. Took the wheels off again, whole flakes of the rotor surface chipped off. Somehow, rust got behind the rotor surface and rusted it off from inside, as if the rotor had been made by turning the rotors 1/8" under-size and gluing a 1/8" plate on top.
@@markovwms For that money they should not rust away so early in use.
How does sitting in weather that caused rust create a shake? A shake is a warped rotor, im not a mechanic but seen rust on rotors that cleared up after use. Did the rust cause heat and warp them?
Hmmmm, corrosion caused the vibration? My opinion, if it was the brake pad would have removed it after a few stops. I would think that the front rotors are slightly warped and should be machined on a lathe. In my country it would cost less than US$100 for this.
My neighbor took his Tundra to the dealership to have his spark plugs replaced. They wanted 700 to change them. I did them and it took me about a hour. They were very easy to get to and not hard to do at all. Not sure why they were charging 620 bucks for labor. For toyota plugs they literally cost 7 bucks a piece online.
Guy probably could have upgraded to higher quality plugs and not had to change them for another 50K miles by going to you for the change, paying much less than 700 dollars.
I just looked up the rock auto prices for rotors and pads. Max for rotors is 116 bucks for rears and 110 for front. Pads run about 27 bucks front and rear. Thats OEM So I think the stealership is trying to make bank. I know their cost is a lot lower than that for them. And yes they are a stealership. If we even said their cost was the same as rock auto thats 280 bucks for the parts. Depending on the tech they might pay him what 60 to 80 bucks for 2 hours work. (I know shop hours are 150-200)
So for 360 bucks to them they are going to lose a customer and reputation?
When he told me what they quoted him, I was in total shock. I did them in my driveway with no issues. I ordered everything off Rock Auto and with delivery the total was 80 bucks.
I have always called the dealership the stealership lol. They are a bunch of theives lol.
so it is a flood car......shouldn't be covered by warranty. you just randomly don't soak your rotors in salt water.
I think this should be called out. But Toyota has been dropping the ball on their loyal customers lately. I purchased a '23 Tundra and had 6 different issues including smell of coolant in the cab, screen going dark randomly,, throttle hesitation at random, etc. This is the new Toyota/Lexus we are dealing with.
The only way he could do that and not get dragged into court is to let the customer come on the video and call them out.
What's the date of manufacture and the where was it assembled?
Rust is always a problem but the brake pulsating issue is on Lexus period. But corrosion is not the issue for brake pulsation. Corrosion doesn’t cause pulsation brake rotors. She may have did a long drive rotors were hot and drive through a big puddle or standing water. And if she keeps taking it back for a brake safety concern they have to fix or she can lemon law it
Sounds like owners are going to have to do their 'due diligence' even more and take dated pictures of everything on their vehicles to prove that "No, the rust was present prior to my purchase of the vehicle, it is your problem to remedy!" when they go to the dealerships.
Good advice, never a good idea to call out the bad apples in the bunch, can harm your business, don’t need to get dragged into court in litigation ,
The only way to do that is to get their side of the story too.
Rust 😮, in Florida 😲.
I guess Lexus should not sell cars in Florida anymore; they can't handle the climate 😂.
88 mph, where have I heard that before 🤔.
Six months and only 2k miles. It sat in a driveway during the storm. Pull the rotors and turn them.
Most rotors today do not have enough material on them to turn...
Just tip.had a noise in my front it seemed .changed pads still there. brought it to the garage. They agreed it was coming from the front and even complained about it. Took it all apart. Put it back together 500 bucks later still there. I just decided to look at the back brakes and the pad was so worn down. It slipped out. check everything where the noise is coming from. You’re so convinced may not be.
Ray, my oldest son has that model Lexus with a hybrid setup. He bought it new and has no complaints at 60,000 miles. I agree with you that the dealer is making a big mistake! At wholesale to dealer prices they would not be out of pocket much and she would be happy!
Usually, Warranty doesnt cover 'standard wear an tear' which looking at those brakes, wear an tear. That is why Lexus is denying that under Warranty, which I can get behind, heck, it happens to all brake rotors an if that was the case everyone would be going back for 'Warranty'.
But on the flip side, Im not in the automotive business so I cant say whether or not Lexus should good will this. Part of me thinks that Ray should do the repairs an not the dealership, because the prices from Lexus should be pretty high. Its the same for my Ford dealership, having them change my first oil was 65 bucks, now its 75, stuff just keeps going up. (Reeee change your own, save money. No, because if I fuck up its on me an my dime, if Ford fucks up, its on their dime)
SO TLDR this is standard wear an tear, no Warranty. Hopefully Ray is a cheaper option than 2400....but...its a Lexus so, she bought the brand, going to pay the price lol
That happening with that low miles is not standard wear and tear. Get a grip.
Why not machine all 4 rotors and call it the day. The bill cost sure won’t be $2k and the car will drive like new.
I'm a retired Insurance Adjuster. I'm thinking it might be able to be claimed as "storm damage" under the car owners Comprehensive coverage. If Lexus won't fix it under said "Good Will Policy," then perhaps the car owner should contact her Insurance company and lodge a claim. I've seen some unusual things covered under Comprehensive coverage. Case in point; I had a claim on a Mazda Van. Car owner bought gasoline that turned out to be contaminated. She took it to the Mazda dealer, they diagnosed the problem and wanted to clean the tank and fuel system. I discussed with my manager and researched the Policy. Guess what, we covered it under her Comprehensive with the logic that she did not intentionally buy bad gas and thus had a legitimate claim. Our company's Subrogation Department went after the gas station to try and recoup the money we paid to fix the car. I don't know the outcome of the claim against the gas station, sorry.
If it's under warranty it should be covered under the warranty her insurance shouldn't have to cover it That's asinine. If I were her I would lawyer up
Car insurance claim? You have a better chance winning the lotto than having car insurance accept that claim