Hi! Newbie here! :) would like to know if there is a way to query the time and date for a personalized greeting like - good morning! or good evening! Is there any available script I can use for the VA designer? Appreciate any advise!
Is there a way to integrate Power Virtual Agents with SNow KBs? We have a few custom chat bots that we’d love to be able to us SNow KBs to create topics.
Hello, May I know how to edit the Hi, Restart, help, keywords to start, stop the topics. May I know the table name? Appreciate your response. Thank you!
Hi! Newbie here! :) would like to know if there is a way to query the time and date for a personalized greeting like - good morning! or good evening! Is there any available script I can use for the VA designer? Appreciate any advise!
Part 2 and Quebec update for Virtual Agent with Microsoft Teams!: ua-cam.com/video/zPvVpNXpjj8/v-deo.html
Is there a way to integrate Power Virtual Agents with SNow KBs? We have a few custom chat bots that we’d love to be able to us SNow KBs to create topics.
Hi, once the chat is transferred to a live agent...will the agent get an incident number created already?
Hello, May I know how to edit the Hi, Restart, help, keywords to start, stop the topics. May I know the table name? Appreciate your response. Thank you!
I'm looking into that right now! lol... have you found it yet?
sys_cs_contextual_action
Can someone share these slides?