In the newer UI, click on the Setup Topic Type field (on the left) to update the topic there. Also be sure you have the ITSM Virtual Agent conversations store app installed, which contains the Dynamic Greeting topic.
Hi Victor, can we chat with live agent using VA not on the portal. If yes then how. Is there a topic for that. If yes then when agent receive a chat then whether the chat received by agent in agent workspace only OR the chat can be received in native UI of Service Now like where we receive when using connect chat
You can reach a live agent via VA anywhere - portal, mobile app, Teams, or Slack. Agents can receive users in workspace via agent chat, or the native UI via Connect Support. Please note that Connect Support will be deprecated soon so we recommend moving over to agent chat.
New Getting started video for the Tokyo release! - ua-cam.com/video/gLdhqvm9QNM/v-deo.html
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Great content, keep them coming!
Great video, thanks so much!
Sir please create a video about how to create knowledge base topic in virtual agent
Hi Victor .. Appreciate your help 😊 .. could we send notification through virtual agent designer ? Like we do it in flow designer
Hi I am not getting why my chat option where user should type in input is appearing as disabled. what am I doing wrong
13:37 not able change greeting to dynamic the way u do, can u pls help on that
In the newer UI, click on the Setup Topic Type field (on the left) to update the topic there. Also be sure you have the ITSM Virtual Agent conversations store app installed, which contains the Dynamic Greeting topic.
Hi Victor, can we chat with live agent using VA not on the portal. If yes then how. Is there a topic for that. If yes then when agent receive a chat then whether the chat received by agent in agent workspace only OR the chat can be received in native UI of Service Now like where we receive when using connect chat
You can reach a live agent via VA anywhere - portal, mobile app, Teams, or Slack. Agents can receive users in workspace via agent chat, or the native UI via Connect Support. Please note that Connect Support will be deprecated soon so we recommend moving over to agent chat.